Dell PowerVault NX3000 User manual

Dell™ PowerVault™
NX3000 Systems
Hardware Owner’s Manual

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009 Rev. A00

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 15
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 16
Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18
Back Panel Features and Indicators . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 23
Viewing Status Messages . . . . . . . . . . . . . 23
Removing LCD Status Messages . . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . 37
Warning Messages . . . . . . . . . . . . . . . . . . . 53
Diagnostics Messages . . . . . . . . . . . . . . . . . 53
Alert Messages . . . . . . . . . . . . . . . . . . . . . 53
Other Information You May Need . . . . . . . . . . . . 54

4Contents
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 55
Choosing the System Boot Mode . . . . . . . . . . . . 55
Entering the System Setup Program . . . . . . . . . . . 56
Responding to Error Messages. . . . . . . . . . . 56
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 56
System Setup Options . . . . . . . . . . . . . . . . . . 57
Main Screen . . . . . . . . . . . . . . . . . . . . 57
Memory Settings Screen . . . . . . . . . . . . . . 59
Processor Settings Screen . . . . . . . . . . . . . 60
SATA Settings Screen. . . . . . . . . . . . . . . . 60
Boot Settings Screen . . . . . . . . . . . . . . . . 61
Integrated Devices Screen . . . . . . . . . . . . . 62
PCI IRQ Assignments Screen . . . . . . . . . . . . 63
Serial Communication Screen . . . . . . . . . . . 63
Embedded Server Management Screen . . . . . . 64
Power Management Screen . . . . . . . . . . . . 65
System Security Screen . . . . . . . . . . . . . . 66
Exit Screen . . . . . . . . . . . . . . . . . . . . . 67
Entering the UEFI Boot Manager. . . . . . . . . . . . . 68
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 68
UEFI Boot Manager Screen. . . . . . . . . . . . . 69
UEFI Boot Settings Screen . . . . . . . . . . . . . 69
System Utilities Screen . . . . . . . . . . . . . . . 70
System and Setup Password Features. . . . . . . . . . 70
Using the System Password . . . . . . . . . . . . 70
Using the Setup Password . . . . . . . . . . . . . 72

Contents 5
iDRAC Configuration Utility . . . . . . . . . . . . . . . 74
Entering the iDRAC Configuration Utility . . . . . . 74
3 Installing System Components . . . . . . . . 75
Recommended Tools. . . . . . . . . . . . . . . . . . . 75
Inside the System . . . . . . . . . . . . . . . . . . . . 75
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77
Removing the Front Bezel . . . . . . . . . . . . . 77
Installing the Front Bezel . . . . . . . . . . . . . . 78
Opening and Closing the System . . . . . . . . . . . . 78
Opening the System . . . . . . . . . . . . . . . . 78
Closing the System . . . . . . . . . . . . . . . . . 78
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 79
Mixed SAS/SATA Hard-Drive Configurations . . . 80
Removing a Hard-Drive Blank . . . . . . . . . . . 80
Installing a Hard-Drive Blank. . . . . . . . . . . . 81
Removing a Hot-Swap Hard Drive . . . . . . . . . 81
Installing a Hot-Swap Hard Drive . . . . . . . . . 81
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 82
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 83
Power Supplies . . . . . . . . . . . . . . . . . . . . . 85
Removing a Power Supply . . . . . . . . . . . . . 85
Replacing a Power Supply . . . . . . . . . . . . . 86
Removing the Power Supply Blank. . . . . . . . . 87
Installing the Power Supply Blank . . . . . . . . . 87

6Contents
Internal SD Module . . . . . . . . . . . . . . . . . . . 87
Installing the Internal SD Module. . . . . . . . . . 87
Removing the Internal SD Module . . . . . . . . . 89
Internal SD Flash Card . . . . . . . . . . . . . . . . . . 89
Installing the Internal SD Flash Card . . . . . . . . 89
Removing the Internal SD Flash Card. . . . . . . . 90
Internal USB Memory Key . . . . . . . . . . . . . . . . 90
Integrated Dell Remote Access Controller 6 (iDRAC6)
Enterprise Card (Optional) . . . . . . . . . . . . . . . . 91
Installing an iDRAC6 Enterprise Card. . . . . . . . 91
Removing an iDRAC6 Enterprise Card . . . . . . . 93
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 94
NIC Hardware Key . . . . . . . . . . . . . . . . . . . . 94
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 95
Removing the Cooling Shroud . . . . . . . . . . . 96
Installing the Cooling Shroud . . . . . . . . . . . . 97
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 97
Removing a Cooling Fan . . . . . . . . . . . . . . 97
Replacing a Cooling Fan . . . . . . . . . . . . . . 98
Removing the Fan Bracket . . . . . . . . . . . . . 99
Replacing the Fan Bracket . . . . . . . . . . . . 100
Optical Drive . . . . . . . . . . . . . . . . . . . . . . 100
Removing the Optical Drive . . . . . . . . . . . . 100
Installing the Optical Drive . . . . . . . . . . . . 100
Internal Tape Backup Unit . . . . . . . . . . . . . . . 104
Installing the Tape Backup Unit. . . . . . . . . . 105
Removing the Tape Backup Unit . . . . . . . . . 107

Contents 7
Integrated Storage Controller Card . . . . . . . . . . . 108
Removing the Integrated Storage Controller
Card . . . . . . . . . . . . . . . . . . . . . . . . . 109
Installing the Integrated Storage Controller
Card . . . . . . . . . . . . . . . . . . . . . . . . . 109
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 113
Removing a RAID Battery. . . . . . . . . . . . . . 113
Installing a RAID Battery . . . . . . . . . . . . . . 114
Cable Routing . . . . . . . . . . . . . . . . . . . . . . 115
Removing the Cable Retention Bracket . . . . . . 115
Installing the Cable Retention Bracket . . . . . . . 116
Expansion Cards and Expansion-Card Risers . . . . . 116
Expansion Card Installation Guidelines . . . . . . 116
Installing an Expansion Card . . . . . . . . . . . . 117
Removing an Expansion Card . . . . . . . . . . . 119
Removing Expansion-Card Riser 1 . . . . . . . . . 120
Replacing Expansion-Card Riser 1 . . . . . . . . . 121
Removing Expansion-Card Riser 2 . . . . . . . . . 122
Replacing Expansion-Card Riser 2 . . . . . . . . . 123
Removing Expansion-Card Riser 2 From the
Expansion-Card Bracket . . . . . . . . . . . . . . 124
Replacing the Riser 2 Board on the
Expansion-Card Bracket . . . . . . . . . . . . . . 125
System Memory . . . . . . . . . . . . . . . . . . . . . 126
General Memory Module Installation
Guidelines. . . . . . . . . . . . . . . . . . . . . . 126
Mode-Specific Guidelines . . . . . . . . . . . . . 128
Installing Memory Modules . . . . . . . . . . . . 131
Removing Memory Modules . . . . . . . . . . . . 133
Processors . . . . . . . . . . . . . . . . . . . . . . . . 134
Removing a Processor . . . . . . . . . . . . . . . 134

8Contents
Installing a Processor. . . . . . . . . . . . . . . 137
System Battery . . . . . . . . . . . . . . . . . . . . . 138
Replacing the System Battery . . . . . . . . . . 138
Control Panel Assembly (Service-only Procedure) . . 140
Removing the Control Panel Display Module. . . 140
Installing the Control Panel Display Module . . . 140
Removing the Control Panel Board . . . . . . . . 141
Installing the Control Panel Board . . . . . . . . 142
SAS Backplane (Service-Only Procedure) . . . . . . 143
Removing the SAS Backplane . . . . . . . . . . 143
Installing a SAS Backplane . . . . . . . . . . . . 144
System Board (Service-Only Procedure) . . . . . . . 145
Removing the System Board . . . . . . . . . . . 145
Installing the System Board. . . . . . . . . . . . 147
4 Troubleshooting Your System . . . . . . . . 149
Safety First—For You and Your System . . . . . . . . 149
Troubleshooting System Startup Failure. . . . . . . . 149
Troubleshooting External Connections . . . . . . . . 149
Troubleshooting the Video Subsystem. . . . . . . . . 149
Troubleshooting a USB Device . . . . . . . . . . . . 150
Troubleshooting a Serial I/O Device. . . . . . . . . . 151
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 151
Troubleshooting a Wet System. . . . . . . . . . . . . 152
Troubleshooting a Damaged System. . . . . . . . . . 153

Contents 9
Troubleshooting the System Battery. . . . . . . . . . . 153
Troubleshooting Power Supplies . . . . . . . . . . . . 154
Troubleshooting System Cooling Problems . . . . . . . 155
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 156
Troubleshooting System Memory . . . . . . . . . . . . 156
Troubleshooting an Internal SD Card . . . . . . . . . . 158
Troubleshooting an Internal USB Memory Key . . . . . 159
Troubleshooting an Optical Drive . . . . . . . . . . . . 159
Troubleshooting a Tape Backup Unit . . . . . . . . . . 160
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 161
Troubleshooting a Storage Controller . . . . . . . . . . 162
Troubleshooting Expansion Cards. . . . . . . . . . . . 163
Troubleshooting the Processor(s) . . . . . . . . . . . . 165
5 Running the System Diagnostics . . . . . . 167
Using Dell™ Diagnostics . . . . . . . . . . . . . . . . 167
Embedded System Diagnostics Features . . . . . . . . 167
When to Use the Embedded System Diagnostics . . . . 168
Running the Embedded System Diagnostics . . . . . . 168
Embedded System Diagnostics Testing Options . . . . 169
Using the Custom Test Options . . . . . . . . . . . . . 169
Selecting Devices for Testing . . . . . . . . . . . 169

10 Contents
Selecting Diagnostics Options . . . . . . . . . . 169
Viewing Information and Results . . . . . . . . . 170
6 Jumpers and Connectors. . . . . . . . . . . . 171
System Board Jumpers. . . . . . . . . . . . . . . . . 171
System Board Connectors . . . . . . . . . . . . . . . 173
SAS Backplane Board Connectors . . . . . . . . . . 175
Expansion-Card Riser-Board Components and PCIe
Buses . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Disabling a Forgotten Password. . . . . . . . . . . . 178
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 181
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager."
<F10> Enters System Services, which opens the
Unified Server Configurator
from which you can access utilities such as system diagnostics. See
the Unified Server Configurator user documentation for more
information.
NOTE: Some Unified Server Configurator processing, such as software
updates, can cause virtual devices to be created that at times may
appear as USB devices attached to your system. These connections are
both secure and temporary, and can be disregarded.
<F11> Enters the BIOS Boot Manager or the UEFI Boot Manager,
depending on your system’s boot configuration. See "Using the
System Setup Program and UEFI Boot Manager."
<F12> Enters PXE boot, if enabled.
<Ctrl><E> Enters the iDRAC Configuration Utility, which allows access to the
system event log (SEL) and configuration of remote access to the
system. See the iDRAC user documentation for more information.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
documentation for your SAS controller.
<Ctrl><R> Enters the PERC configuration utility. For more information, see the
documentation for your PERC card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your embedded NIC.

12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators (3.5-inch Chassis)
Item Indicator, Button, or
Connector
Icon Description
1 System identification
panel
A slide-out label panel for system
information including the Express
Service tag, Embedded NIC1 MAC
address, and iDRAC6 Enterprise card
MAC address.
2 Power-on indicator,
power button
The power-on indicator lights when the
system power is on.
The power button controls the DC
power supply output to the system.
When the system bezel is installed, the
power button is not accessible.
NOTE: When powering on the system, the
video monitor can take up to 25 seconds
to display an image, depending on the
amount of memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
145798
3
10
6
2

About Your System 13
NOTE: To force an ungraceful shutdown,
press and hold the power button for five
seconds.
3 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-compliant.
5 Video connector Connects a monitor to the system.
6 LCD menu buttons Allows you to navigate the control panel
LCD menu.
7 LCD panel Provides system ID, status information,
and system error messages.
The LCD lights blue during normal
system operation. The LCD lights
amber when the system needs attention,
and the LCD panel displays an error
code followed by descriptive text.
NOTE: If the system is connected to AC
power and an error has been detected,
the LCD lights amber regardless of
whether the system has been powered on.
8 System identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the LCD
panel on the front and the system status
indicator on the back flash blue until
one of the buttons is pushed again.
Item Indicator, Button, or
Connector
Icon Description

14 About Your System
LCD Panel Features
The system's LCD panel provides system information and status messages to
signify when the system is operating correctly or when the system needs
attention. See "LCD Status Messages" for information on specific status
codes.
The LCD backlight lights blue during normal operating conditions and lights
amber to indicate an error condition. When the system is in standby mode,
the LCD backlight is off and can be turned on by pressing the Select button
on the LCD panel. The LCD backlight will remain off if LCD messaging is
turned off through the iDRAC utility, the LCD panel, or other tools.
9 Optical drive
(optional)
One optional slim-line SATA
DVD-ROM drive or DVD+RW drive.
NOTE: DVD devices are data only.
10 Hard drives Up to six 3.5-inch hot-swappable
without flex bay
Item Indicator, Button, or
Connector
Icon Description

About Your System 15
Figure 1-2. LCD Panel Features
Home Screen
The Home screen displays user-configurable information about the system.
This screen is displayed during normal system operation when there are no
status messages or errors present. When the system is in standby, the LCD
backlight turns off after five minutes of inactivity if there are no error
messages. Press one of the three navigation buttons (Select, Left, or Right) to
view the Home screen.
Item Buttons Description
1 Left Moves the cursor back in one-step increments.
2 Select Selects the menu item highlighted by the
cursor.
3 Right Moves the cursor forward in one-step
increments.
During message scrolling:
• Press once to increase scrolling speed.
• Press again to stop.
• Press again to return to default scrolling
speed.
• Press again to repeat the cycle.
4 System ID Turns the system ID mode on and off.
Press quickly to toggle the system ID on and
off. If the system hangs during POST, press and
hold the system ID button for more than five
seconds to enter BIOS Progress mode.
124
3

16 About Your System
To navigate to the Home screen from another menu, continue to select the
up arrow until the Home icon is displayed, and then select the Home
icon.
From the Home screen, press the Select button to enter the main menu. See
the following tables for information on the Setup and View submenus.
Setup Menu
NOTE: When selecting an option in the Setup menu, you are asked to confirm the
option before you can continue.
View Menu
Option Description
DRAC Select DHCP or Static IP to configure the network
mode. If Static IP is selected, the available fields are IP,
Subnet (Sub), and Gateway (Gtw). Select Setup DNS
to enable DNS and to view domain addresses. Two
separate DNS entries are available.
Set error Select SEL to display LCD error messages in a format
that matches the IPMI description in the SEL log. This
can be useful when trying to match an LCD message
with a SEL entry.
Select Simple to display LCD error messages in a
simplified, user-friendly description. See "LCD Status
Messages" for a list of messages in this format.
Set home Select the default information to be displayed on the
LCD Home screen. See "View Menu" to see the options
and option items that can be selected to display by
default on the Home screen.
Option Description
DRAC IP Displays the IPv4 or IPv6 addresses for the iDRAC6.
Addresses include DNS (Primary and Secondary),
Gateway, IP, and Subnet (IPv6 does not have Subnet).
MAC Displays the MAC addresses for DRAC, iSCSIn, or
NETn.

About Your System 17
Name Displays the name of the Host, Model, or User String
for the system.
Number Displays the Asset tag or the Service tag for the system.
Power Displays the power output of the system in BTU/hr or
Watts. The display format can be configured in the "Set
home" submenu of the Setup menu (see "Setup
Menu").
Temperature Displays the temperature of the system in Celsius or
Fahrenheit. The display format can be configured in the
"Set home" submenu of the Setup menu (see "Setup
Menu").
Option Description

18 About Your System
Hard-Drive Indicator Patterns for RAID
Figure 1-3. Hard-Drive Indicators
1 drive-activity indicator (green) 2 drive-status indicator (green and
amber)
Drive-Status Indicator Pattern
(RAID Only)
Condition
Blinks green two times per
second
Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off until all
hard drives are initialized after system power is
applied. Drives are not ready for insertion or removal
during this time.
12
3.5-inch carrier 2.5-in

About Your System 19
Back Panel Features and Indicators
Figure 1-4. Back Panel Features
Blinks green, amber, and off Drive predicted failure
Blinks amber four times per
second
Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Item Indicator, Button, or
Connector
Icon Description
1 PCIe slot 1 PCI Express (Generation 2) x4-link
expansion slot (full-height, 30.99-cm
[12.2-inch] length)
2 PCIe slot 2 PCIe x4-link Gen 2 expansion slot (low-
profile, 24.13-cm [9.5-inch] length)
Drive-Status Indicator Pattern
(RAID Only)
Condition
15 13
4
12 11 978
61 2 53
10
14

20 About Your System
3 PCIe slot 3 PCIe x8-link Gen 2 expansion slot (full-
height, 24.13-cm [9.5-inch] length)
or
optional PCIe x16-link Gen 2
expansion slot (full-height, 24.13-cm
[9.5-inch]) (no slot 4 with this option)
4 PCIe slot 4 PCIe x8-link Gen 2 expansion slot (full-
height, 24.13-cm [9.5-inch] length)
5 power supply 1 (PS1) 870-W or 570-W power supply
6 power supply 2 (PS2) 870-W or 570-W power supply
7 system identification
button
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
LCD panel on the front and the system
status indicator on the back flash blue
until one of the buttons is pushed
again.
8 system status indicator Provides a power on indicator for the
back of the system
9 system status indicator
connector
Connector for attaching a system
indicator extension cable that is used
on a cable management arm
10 Ethernet connectors
(4)
Integrated 10/100/1000 NIC connectors
11 USB connectors (2) Connects USB devices to the system.
The ports are USB 2.0-complaint
12 video connector Connects a VGA display to the system
13 serial connector Connects a serial device to the system
Item Indicator, Button, or
Connector
Icon Description