Dell PowerVault NX3000 User manual

Dell™ PowerVault™
NX3000 Systems
Hardware Owner’s Manual

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage, personal
injury, or death.
____________________
Information in this document is subject to change without notice.
© 2009 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;
Microsoft, Windows, and Windows Server are either trademarks or registered trademarks of Microsoft
Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
April 2009 Rev. A00

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
LCD Panel Features . . . . . . . . . . . . . . . . . . . 14
Home Screen . . . . . . . . . . . . . . . . . . . . 15
Setup Menu. . . . . . . . . . . . . . . . . . . . . 16
View Menu . . . . . . . . . . . . . . . . . . . . . 16
Hard-Drive Indicator Patterns for RAID . . . . . . . . . 18
Back Panel Features and Indicators . . . . . . . . . . 19
Power Indicator Codes . . . . . . . . . . . . . . . . . 21
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 22
LCD Status Messages . . . . . . . . . . . . . . . . . . 23
Viewing Status Messages . . . . . . . . . . . . . 23
Removing LCD Status Messages . . . . . . . . . . 23
System Messages . . . . . . . . . . . . . . . . . . . . 37
Warning Messages . . . . . . . . . . . . . . . . . . . 53
Diagnostics Messages . . . . . . . . . . . . . . . . . 53
Alert Messages . . . . . . . . . . . . . . . . . . . . . 53
Other Information You May Need . . . . . . . . . . . . 54

4Contents
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 55
Choosing the System Boot Mode . . . . . . . . . . . . 55
Entering the System Setup Program . . . . . . . . . . . 56
Responding to Error Messages. . . . . . . . . . . 56
Using the System Setup Program Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 56
System Setup Options . . . . . . . . . . . . . . . . . . 57
Main Screen . . . . . . . . . . . . . . . . . . . . 57
Memory Settings Screen . . . . . . . . . . . . . . 59
Processor Settings Screen . . . . . . . . . . . . . 60
SATA Settings Screen. . . . . . . . . . . . . . . . 60
Boot Settings Screen . . . . . . . . . . . . . . . . 61
Integrated Devices Screen . . . . . . . . . . . . . 62
PCI IRQ Assignments Screen . . . . . . . . . . . . 63
Serial Communication Screen . . . . . . . . . . . 63
Embedded Server Management Screen . . . . . . 64
Power Management Screen . . . . . . . . . . . . 65
System Security Screen . . . . . . . . . . . . . . 66
Exit Screen . . . . . . . . . . . . . . . . . . . . . 67
Entering the UEFI Boot Manager. . . . . . . . . . . . . 68
Using the UEFI Boot Manager Navigation
Keys . . . . . . . . . . . . . . . . . . . . . . . . . 68
UEFI Boot Manager Screen. . . . . . . . . . . . . 69
UEFI Boot Settings Screen . . . . . . . . . . . . . 69
System Utilities Screen . . . . . . . . . . . . . . . 70
System and Setup Password Features. . . . . . . . . . 70
Using the System Password . . . . . . . . . . . . 70
Using the Setup Password . . . . . . . . . . . . . 72

Contents 5
iDRAC Configuration Utility . . . . . . . . . . . . . . . 74
Entering the iDRAC Configuration Utility . . . . . . 74
3 Installing System Components . . . . . . . . 75
Recommended Tools. . . . . . . . . . . . . . . . . . . 75
Inside the System . . . . . . . . . . . . . . . . . . . . 75
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 77
Removing the Front Bezel . . . . . . . . . . . . . 77
Installing the Front Bezel . . . . . . . . . . . . . . 78
Opening and Closing the System . . . . . . . . . . . . 78
Opening the System . . . . . . . . . . . . . . . . 78
Closing the System . . . . . . . . . . . . . . . . . 78
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 79
Mixed SAS/SATA Hard-Drive Configurations . . . 80
Removing a Hard-Drive Blank . . . . . . . . . . . 80
Installing a Hard-Drive Blank. . . . . . . . . . . . 81
Removing a Hot-Swap Hard Drive . . . . . . . . . 81
Installing a Hot-Swap Hard Drive . . . . . . . . . 81
Removing a Hard Drive From a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 82
Installing a Hard Drive Into a Hard-Drive
Carrier. . . . . . . . . . . . . . . . . . . . . . . . 83
Power Supplies . . . . . . . . . . . . . . . . . . . . . 85
Removing a Power Supply . . . . . . . . . . . . . 85
Replacing a Power Supply . . . . . . . . . . . . . 86
Removing the Power Supply Blank. . . . . . . . . 87
Installing the Power Supply Blank . . . . . . . . . 87

6Contents
Internal SD Module . . . . . . . . . . . . . . . . . . . 87
Installing the Internal SD Module. . . . . . . . . . 87
Removing the Internal SD Module . . . . . . . . . 89
Internal SD Flash Card . . . . . . . . . . . . . . . . . . 89
Installing the Internal SD Flash Card . . . . . . . . 89
Removing the Internal SD Flash Card. . . . . . . . 90
Internal USB Memory Key . . . . . . . . . . . . . . . . 90
Integrated Dell Remote Access Controller 6 (iDRAC6)
Enterprise Card (Optional) . . . . . . . . . . . . . . . . 91
Installing an iDRAC6 Enterprise Card. . . . . . . . 91
Removing an iDRAC6 Enterprise Card . . . . . . . 93
VFlash Media (Optional) . . . . . . . . . . . . . . . . . 94
NIC Hardware Key . . . . . . . . . . . . . . . . . . . . 94
Cooling Shroud . . . . . . . . . . . . . . . . . . . . . . 95
Removing the Cooling Shroud . . . . . . . . . . . 96
Installing the Cooling Shroud . . . . . . . . . . . . 97
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 97
Removing a Cooling Fan . . . . . . . . . . . . . . 97
Replacing a Cooling Fan . . . . . . . . . . . . . . 98
Removing the Fan Bracket . . . . . . . . . . . . . 99
Replacing the Fan Bracket . . . . . . . . . . . . 100
Optical Drive . . . . . . . . . . . . . . . . . . . . . . 100
Removing the Optical Drive . . . . . . . . . . . . 100
Installing the Optical Drive . . . . . . . . . . . . 100
Internal Tape Backup Unit . . . . . . . . . . . . . . . 104
Installing the Tape Backup Unit. . . . . . . . . . 105
Removing the Tape Backup Unit . . . . . . . . . 107

Contents 7
Integrated Storage Controller Card . . . . . . . . . . . 108
Removing the Integrated Storage Controller
Card . . . . . . . . . . . . . . . . . . . . . . . . . 109
Installing the Integrated Storage Controller
Card . . . . . . . . . . . . . . . . . . . . . . . . . 109
RAID Battery . . . . . . . . . . . . . . . . . . . . . . . 113
Removing a RAID Battery. . . . . . . . . . . . . . 113
Installing a RAID Battery . . . . . . . . . . . . . . 114
Cable Routing . . . . . . . . . . . . . . . . . . . . . . 115
Removing the Cable Retention Bracket . . . . . . 115
Installing the Cable Retention Bracket . . . . . . . 116
Expansion Cards and Expansion-Card Risers . . . . . 116
Expansion Card Installation Guidelines . . . . . . 116
Installing an Expansion Card . . . . . . . . . . . . 117
Removing an Expansion Card . . . . . . . . . . . 119
Removing Expansion-Card Riser 1 . . . . . . . . . 120
Replacing Expansion-Card Riser 1 . . . . . . . . . 121
Removing Expansion-Card Riser 2 . . . . . . . . . 122
Replacing Expansion-Card Riser 2 . . . . . . . . . 123
Removing Expansion-Card Riser 2 From the
Expansion-Card Bracket . . . . . . . . . . . . . . 124
Replacing the Riser 2 Board on the
Expansion-Card Bracket . . . . . . . . . . . . . . 125
System Memory . . . . . . . . . . . . . . . . . . . . . 126
General Memory Module Installation
Guidelines. . . . . . . . . . . . . . . . . . . . . . 126
Mode-Specific Guidelines . . . . . . . . . . . . . 128
Installing Memory Modules . . . . . . . . . . . . 131
Removing Memory Modules . . . . . . . . . . . . 133
Processors . . . . . . . . . . . . . . . . . . . . . . . . 134
Removing a Processor . . . . . . . . . . . . . . . 134

8Contents
Installing a Processor. . . . . . . . . . . . . . . 137
System Battery . . . . . . . . . . . . . . . . . . . . . 138
Replacing the System Battery . . . . . . . . . . 138
Control Panel Assembly (Service-only Procedure) . . 140
Removing the Control Panel Display Module. . . 140
Installing the Control Panel Display Module . . . 140
Removing the Control Panel Board . . . . . . . . 141
Installing the Control Panel Board . . . . . . . . 142
SAS Backplane (Service-Only Procedure) . . . . . . 143
Removing the SAS Backplane . . . . . . . . . . 143
Installing a SAS Backplane . . . . . . . . . . . . 144
System Board (Service-Only Procedure) . . . . . . . 145
Removing the System Board . . . . . . . . . . . 145
Installing the System Board. . . . . . . . . . . . 147
4 Troubleshooting Your System . . . . . . . . 149
Safety First—For You and Your System . . . . . . . . 149
Troubleshooting System Startup Failure. . . . . . . . 149
Troubleshooting External Connections . . . . . . . . 149
Troubleshooting the Video Subsystem. . . . . . . . . 149
Troubleshooting a USB Device . . . . . . . . . . . . 150
Troubleshooting a Serial I/O Device. . . . . . . . . . 151
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 151
Troubleshooting a Wet System. . . . . . . . . . . . . 152
Troubleshooting a Damaged System. . . . . . . . . . 153

Contents 9
Troubleshooting the System Battery. . . . . . . . . . . 153
Troubleshooting Power Supplies . . . . . . . . . . . . 154
Troubleshooting System Cooling Problems . . . . . . . 155
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . 156
Troubleshooting System Memory . . . . . . . . . . . . 156
Troubleshooting an Internal SD Card . . . . . . . . . . 158
Troubleshooting an Internal USB Memory Key . . . . . 159
Troubleshooting an Optical Drive . . . . . . . . . . . . 159
Troubleshooting a Tape Backup Unit . . . . . . . . . . 160
Troubleshooting a Hard Drive . . . . . . . . . . . . . . 161
Troubleshooting a Storage Controller . . . . . . . . . . 162
Troubleshooting Expansion Cards. . . . . . . . . . . . 163
Troubleshooting the Processor(s) . . . . . . . . . . . . 165
5 Running the System Diagnostics . . . . . . 167
Using Dell™ Diagnostics . . . . . . . . . . . . . . . . 167
Embedded System Diagnostics Features . . . . . . . . 167
When to Use the Embedded System Diagnostics . . . . 168
Running the Embedded System Diagnostics . . . . . . 168
Embedded System Diagnostics Testing Options . . . . 169
Using the Custom Test Options . . . . . . . . . . . . . 169
Selecting Devices for Testing . . . . . . . . . . . 169

10 Contents
Selecting Diagnostics Options . . . . . . . . . . 169
Viewing Information and Results . . . . . . . . . 170
6 Jumpers and Connectors. . . . . . . . . . . . 171
System Board Jumpers. . . . . . . . . . . . . . . . . 171
System Board Connectors . . . . . . . . . . . . . . . 173
SAS Backplane Board Connectors . . . . . . . . . . 175
Expansion-Card Riser-Board Components and PCIe
Buses . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Disabling a Forgotten Password. . . . . . . . . . . . 178
7 Getting Help . . . . . . . . . . . . . . . . . . . . . . 181
Contacting Dell. . . . . . . . . . . . . . . . . . . . . 181
Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193