Dell EMC Integrated Data Protection Appliance... User manual

Dell EMC Integrated Data Protection
Appliance DP4400
Version 2.4
Service Procedures Guide
302-005-681
REV. 01

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Published May 2019
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2Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

Prepare for assembly replacement 5
Hardware replacement overview.................................................................. 6
Memory optimized (independent channel) mode..........................................6
Product serial number tag............................................................................ 6
Shut down the IDPA..................................................................................... 7
Troubleshooting shutdown of the DP4400................................................... 8
Remove and replace assemblies 9
Safety instructions......................................................................................10
Using the ACM Health dashboard to monitor the DP4400.......................... 10
Remove and replace power supply...............................................................11
Power supply units..........................................................................11
Power supply status indicators....................................................... 11
Remove and replace a power supply...............................................14
Hard drive replacement overview................................................................ 17
Hard drives..................................................................................... 17
Identify a faulted hard drive............................................................17
Identifying a failed disk from the ACM ..........................................20
Remove front and rear hard drives............................................................. 20
Hard drive access.......................................................................... 20
Remove the front bezel to access front panel hard drives..............21
Remove the hard drive................................................................... 21
Install the hard drives.................................................................... 22
Install the front bezel.....................................................................23
Verifying successful disk replacement from the ACM ................... 24
Remove internal hard drives....................................................................... 25
Extend the system from the cabinet..............................................25
Remove the system cover............................................................. 25
Remove hard drive carrier from the mid hard drive tray.................26
Replace a hard drive in the mid hard drive tray.............................. 27
Install the system cover.................................................................29
Slide the system into the cabinet...................................................30
Verifying successful disk replacement from the ACM ...................30
Remove fans............................................................................................... 31
Cooling fans................................................................................... 31
Identifying a failed fan from the ACM ............................................31
Extend the system from the cabinet..............................................32
Remove the system cover............................................................. 32
Remove the cooling fan................................................................. 33
Install the cooling fan.....................................................................34
Verifying successful fan replacement from the ACM .................... 34
Install the system cover................................................................. 34
Slide the system into the cabinet...................................................35
DIMM remove and replace..........................................................................36
Identify a failed DIMM using the LED indicators............................ 36
Identifying a failed DIMM from the ACM ...................................... 36
Disconnect the power cords and I/O cables.................................. 38
Extend the system from the cabinet..............................................38
Remove the system cover............................................................. 38
Remove mid hard drive tray...........................................................39
Chapter 1
Chapter 2
CONTENTS
Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide 3

Remove the memory module......................................................... 40
Install the memory module.............................................................40
Install the mid hard drive tray........................................................ 42
Install the system cover................................................................. 43
Slide the system into the cabinet...................................................43
Connect the I/O cables and power cords.......................................44
Verifying successful DIMM replacement from the ACM ............... 44
M2 memory remove and replace................................................................ 45
Identifying a failed M.2 from the ACM ..........................................45
Disconnect the power cords and I/O cables.................................. 45
Extend the system from the cabinet..............................................46
Remove the system cover............................................................. 46
Replace an M.2 module..................................................................47
Install the system cover.................................................................49
Slide the system into the cabinet...................................................49
Connect the I/O cables and power cords...................................... 50
Verifying successful M.2 card replacement from the ACM ........... 50
Remove and replace NIC cards................................................................... 51
Network daughter card.................................................................. 51
Network Interface Controller (NIC) ports...................................... 51
Identifying a failed NIC from the ACM ...........................................51
Disconnect the power cords and I/O cables.................................. 52
Extend the system from the cabinet..............................................52
Remove the system cover............................................................. 52
NIC indicator codes....................................................................... 53
Remove the rear hard drive cage...................................................54
Remove the network daughter card.............................................. 54
Install the network daughter card..................................................55
Install the rear hard drive cage...................................................... 56
Install the network interface card into expansion card riser 1.........56
Install the system cover................................................................. 57
Slide the system into the cabinet...................................................58
Connect the I/O cables and power cords...................................... 58
Verifying successful NIC replacement from the ACM ................... 59
Start up the IDPA....................................................................................... 59
Start up the IDPA from Dell server................................................ 59
Start up the IDPA from iDRAC.......................................................59
Document references for IDPA 61
Service video resources 63
CONTENTS
4Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

CHAPTER 1
Prepare for assembly replacement
This chapter contains the following topics:
lHardware replacement overview..........................................................................6
lMemory optimized (independent channel) mode................................................. 6
lProduct serial number tag.................................................................................... 6
lShut down the IDPA............................................................................................. 7
lTroubleshooting shutdown of the DP4400...........................................................8
Prepare for assembly replacement 5

Hardware replacement overview
Some hardware components of the Integrated Data Protection Appliance (IDPA)
DP4400 can be replaced without shutting down the system, and some hardware
components require a system shutdown to replace.
The target audience for this document is support personnel who are responsible for
replacing IDPA DP4400 components.
The following table lists the IDPA DP4400 components and whether it is required that
they be shut down while being replaced. To replace one of these components, go to
the required replacement procedure.
Table 1 IDPA DP4400 component replacement shutdown requirements
Model
Component
shutdown is not
required
Component
shutdown is
required
Dell PowerEdge R740 server lFront disk drive
lRear disk drive
lInternal disk drive
lPower supply
lFans
lDIMMs
lNIC cards
lBoss card M2
storage
Memory optimized (independent channel) mode
This mode supports Single Device Data Correction (SDDC) only for memory modules
that use x4 device width. It does not impose any specific slot population requirements.
Product serial number tag
You can identify your system using the unique product serial number tag (PSNT). The
PSNT is attached to the rear of the system. This information is used to route support
calls to the appropriate personnel.
Figure 1 Product serial number tag
Prepare for assembly replacement
6Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

Note
The PSNT may contain multiple serial number stickers. The serial number for the
DP4400 is on a white sticker that has a part number starting with 900 printed on it.
Shut down the IDPA
You can shut down the IDPA appliance from the ACM console.
Before you begin
lEnsure that there are no backup jobs running on the Avamar Backup Server.
Note
nIf there are backup jobs running on Avamar Backup Server when the IDPA
appliance shutdown operation is in progress, the shutdown operation waits for
the Avamar jobs to complete with the status Waiting for shutdown of
Backup Server.
nIt is recommended that you wait for the backup jobs to complete. However, if
you must shut down the appliance immediately, and then you must log in to the
Avamar UI and cancel the backup jobs that are in progress.
lShutting down the IDPA appliance requires physical intervention, or use of IDPA,
to restart the system. If you are remotely shutting down the IDPA appliances,
ensure that either you have physical access to the system or have configured
iDRAC on the system.
To shut down IDPA, perform the following actions:
Procedure
1. On the ACM dashboard Home tab, click the Shutdown Appliance icon.
2. Enter the ACM root password, and click Yes.
The appliance shut down progress is displayed.
The IDPA appliance shuts down the components in the following order:
lBackup Server
lSearch
lReporting and Analytics
lSystem Manager
lCloud Disaster Recovery Agent
lProtection Storage
lAppliance Configuration Manager
lvCenter Server
lCompute Node
If the ACM-initiated shutdown fails to shut down the Backup Server and the
Protection Storage or both, then the ACM displays a message listing the
component(s) that failed to shut down. The ACM then continues to shut down
the other components.
Prepare for assembly replacement
Shut down the IDPA 7

If any components fail to shut down, you must manually shut down the
components. For more information about manual shut down of IDPA
components, see Troubleshooting shut down.
Troubleshooting shutdown of the DP4400
If any part of the shutdown process fails to complete automatically, troubleshoot as
follows.
Procedure
1. Login to the Avamar server with SSH by using the Avamar IP address.
2. Create a checkpoint by running the following command:
mccli checkpoint create --override_maintenance_scheduler
3. Verify that the checkpoint was created by running the following command:
status.dpn
4. Stop all Avamar services by running the following command:
dpnctl stop all
5. Log in to the Data Domain with SSH using the Data Domain IP address.
6. Shut down the Data Domain system by running the following command:
system poweroff
7. Open the vCenter by typing the IP address in the browser.
8. Log in to vCenter by using the customer-specified username and password. If
the ACM is down, connect to VC and ESX using username "idpauser" and
appliance password as a password.
9. Power off the Data Protection virtual application.
All virtual machines and virtual applications under the Data Protection virtual
application are automatically shut down.
10. Shut down the IDPA Virtual Machine guest operating system, and power off the
virtual machine.
11. Log in to the ESXi server on which the vCenter resides.
12. Log in to each ESXi host.
13. Place each ESXi host into maintenance mode by running the following
command on each host:
esxcli system maintenanceMode set -e true -m noAction
14. Use the vSphere Client or the ESXi host to shut down all of the ESXi hosts.
Prepare for assembly replacement
8Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

CHAPTER 2
Remove and replace assemblies
This chapter contains the following topics:
lSafety instructions............................................................................................. 10
lUsing the ACM Health dashboard to monitor the DP4400..................................10
lRemove and replace power supply...................................................................... 11
lHard drive replacement overview........................................................................17
lRemove front and rear hard drives.....................................................................20
lRemove internal hard drives...............................................................................25
lRemove fans.......................................................................................................31
lDIMM remove and replace................................................................................. 36
lM2 memory remove and replace........................................................................ 45
lRemove and replace NIC cards........................................................................... 51
lStart up the IDPA...............................................................................................59
Remove and replace assemblies 9

Safety instructions
WARNING
Whenever you need to lift the system, get others to assist you. To avoid injury,
do not attempt to lift the system by yourself.
WARNING
Opening or removing the system cover while the system is powered on may
expose you to a risk of electric shock.
CAUTION
Do not operate the system without the cover for a duration exceeding five
minutes. Operating the system without the system cover can result in
component damage.
CAUTION
Many repairs may only be done by a certified service technician. You should only
perform troubleshooting and simple repairs as authorized in your product
documentation, or as directed by the online or telephone service and support
team. Damage due to servicing that is not authorized by Dell is not covered by
your warranty. Read and follow the safety instructions that came with the
product.
WARNING
Always use a static mat and anti-static wristband while working on components
inside the system.
CAUTION
To ensure proper operation and cooling, all bays in the system and system fans
must be always populated with a component or a blank.
Using the ACM Health dashboard to monitor the DP4400
You can access the appliance configuration manager (ACM) Health dashboard to
monitor the health of the DP4400. For each device, the interface displays alerts for
the system. Clicking an alert provides additional details.
Remove and replace assemblies
10 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

Figure 2 IDPA DP4400 web user interface
Remove and replace power supply
Power supply units
The power supply unit (PSU) is an internal hardware component which supplies power
to the components in the system.
Your system supports two 1100 W Mixed Mode HVDC PSUs.
You do not need to shut down the system to replace a power supply unit.
CAUTION
If two PSUs are installed, both the PSUs must have the same type of label. For
example, Extended Power Performance (EPP) label. Mixing PSUs from previous
generations of PowerEdge servers is not supported, even if the PSUs have the
same power rating. Mixing PSUs will result in mismatch condition or failure to
turn the system on.
Power supply status indicators
Status LED indicators
Note
The status LED indicators are always off and only turn on to a solid amber if any error
occurs.
Remove and replace assemblies
Remove and replace power supply 11

Table 2 Status LED indicators and descriptions
Icon Description Condition Corrective action
Drive indicator The indicator turns
solid amber if there is
a drive error.
lCheck the System Event Log to
determine if the drive has an error.
lRun the appropriate Online
Diagnostics test. Restart the
system and run embedded
diagnostics (ePSA).
lIf the drives are configured in a
RAID array, restart the system, and
enter the host adapter
configuration utility program.
Temperature
indicator
The indicator turns
solid amber if the
system experiences a
thermal error (for
example, the ambient
temperature is out of
range or there is a fan
failure).
Ensure that none of the following
conditions exist:
lA cooling fan has been removed or
has failed.
lSystem cover, air shroud, memory
module blank, or back filler bracket
is removed.
lAmbient temperature is too high.
lExternal airflow is obstructed.
Electrical
indicator
The indicator turns
solid amber if the
system experiences
an electrical error (for
example, voltage out
of range, or a failed
power supply unit
(PSU) or voltage
regulator).
Check the System Event Log or system
messages for the specific issue. If it is
due to a problem with the PSU, check
the LED on the PSU. Reseat the PSU.
Memory
indicator
The indicator turns
solid amber if a
memory error occurs.
Check the System Event Log or system
messages for the location of the failed
memory. Reseat the memory module
PCIe indicator The indicator turns
solid amber if a PCIe
card experiences an
error.
Restart the system. Update any
required drivers for the PCIe card.
Reinstall the card.
Power supply unit indicator codes
AC power supply units (PSUs) have an illuminated translucent handle that serves as
an indicator. The indicator shows whether power is present or a power fault has
occurred.
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12 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

Figure 3 AC PSU status indicator
1. AC PSU status indicator/handle
This table describes the AC PSU status indicators and what condition is the PSU when
the power indicator light is green, blinking green, blinking amber, and when it is not lit.
Table 3 AC PSU status indicator codes
Power indicator
codes
Condition
Green A valid power source is connected to the PSU and the PSU is operational.
Blinking amber Indicates a problem with the PSU.
Not illuminated Power is not connected to the PSU.
Blinking green When the firmware of the PSU is being updated, the PSU handle blinks
green.
CAUTION
Do not disconnect the power cord or unplug the PSU when updating
firmware. If firmware update is interrupted, the PSUs do not
function.
Blinking green and
turns off
When hot-plugging a PSU, the PSU handle blinks green five times at a
rate of 4 Hz and turns off. This indicates a PSU mismatch with respect to
efficiency, feature set, health status, or supported voltage.
CAUTION
If two PSUs are installed, both the PSUs must have the same type of
label; for example, Extended Power Performance (EPP) label. Mixing
PSUs from previous generations of PowerEdge servers is not
supported, even if the PSUs have the same power rating. This results
in a PSU mismatch condition or failure to turn the system on.
CAUTION
When correcting a PSU mismatch, replace only the PSU with the
blinking indicator. Swapping the PSU to make a matched pair can
result in an error condition and unexpected system shutdown. To
change from a high output configuration to a low output
configuration or vice versa, you must turn off the system.
Remove and replace assemblies
Power supply status indicators 13

Table 3 AC PSU status indicator codes (continued)
Power indicator
codes
Condition
CAUTION
AC PSUs support both 240 V and 120 V input voltages with the
exception of Titanium PSUs, which support only 240 V. When two
identical PSUs receive different input voltages, they can output
different wattages, and trigger a mismatch.
CAUTION
If two PSUs are used, they must be of the same type and have the
same maximum output power.
CAUTION
Combining AC and DC PSUs is not supported and triggers a
mismatch.
Remove and replace a power supply
Identifying a failed power supply from the ACM
If a power supply is suspected of failing, you can check the web UI or use the FRU
command line verification from the ACM.
Procedure
1. Access the IDPA web UI and check for alerts in the Health screen. Click an alert
for more details.
2. Log in to the ACM command line by using SSH.
Use root for the user, and use the common password for the appliance.
3. At the command line, type the following command: # showfru power
The screen displays that the system is collecting data. When the data collection
is completed, a screen similar to the following displays status information for
the power supplies.
Collecting Data............
_________________________________________________________________
| ID| Status| Redundancy| Model | FW Version|
|================================================================|
| 1 | Failed| Fault | PWR SPLY,750W,RDNT,ARTESYN| 00.1B.53 | *
| 2 | OK | Single | PWR SPLY,750W,RDNT,ARTESYN| 00.1B.53 |
In this example, power supply 1 is identified as failed and should be replaced.
Remove and replace assemblies
14 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

Remove the power supply unit
Before you begin
CAUTION
The system needs one power supply unit (PSU) for normal operation. Since the
DP4400 is a power-redundant system, remove and replace only one PSU at a
time in a system that is powered on.
1. Follow all safety guidelines.
2. Unlatch and lift the optional cable management arm if it interferes with the PSU
removal.
Procedure
1. Disconnect the power cable from the power source and from the PSU you
intend to remove, and then remove the cable from the strap on the PSU handle.
2. Press and hold the release latch, and slide the PSU out of the system by using
the PSU handle.
Figure 4 Removing a power supply unit
Replace a power supply unit
Before you begin
For systems that support redundant PSU, ensure that both the PSUs are of the same
type and have the same maximum output power.
Note
The maximum output power (shown in watts) is listed on the PSU label.
Procedure
1. Slide the PSU into the system until the PSU is fully seated and the release latch
snaps into place.
Remove and replace assemblies
Remove and replace a power supply 15

2. If you have unlatched the cable management arm, relatch it.
3. Connect the power cable to the PSU, and plug the cable into a power outlet.
CAUTION
When connecting the power cable to the PSU, secure the cable to the PSU
with the strap.
Note
When installing, hot swapping, or hot adding a new PSU, wait for 15 seconds for
the system to recognize the PSU and determine its status. The PSU
redundancy may not occur until discovery is complete. Wait until the new PSU
is discovered and enabled before you remove the other PSU. The PSU status
indicator turns green to signify that the PSU is functioning properly.
Figure 5 Installing a power supply unit
Verifying successful power supply replacement from the ACM
After a power supply is replaced, you can run the FRU command line verification from
the ACM to ensure that the replacement was successful.
Procedure
1. From the ACM, type the following command: # showfru power
The screen displays that the system is collecting data. When the data collection
is completed, a screen similar to the following displays status information for
the power supplies.
acme-dp4400-ACM:~ # showfru power
Collecting Data............
_________________________________________________________________
| ID| Status| Redundancy| Model | FW Version|
|================================================================|
| 1 | OK | Full | PWR SPLY,1100W,RDNT,ARTESYN| 00.1B.53 | *
| 2 | OK | Full | PWR SPLY,1100W,RDNT,ARTESYN| 00.1B.53 |
2. Verify that the status for both power supplies is "OK".
Remove and replace assemblies
16 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

Hard drive replacement overview
Hard drives
Hard drives are supplied in hot swappable hard drive carriers that fit in the hard drive
slots. You do not need to shut down the system to replace a hard drive.
CAUTION
Before attempting to remove or install a hard drive while the system is running,
see the documentation for the storage controller card to ensure that the host
adapter is configured correctly.
CAUTION
Do not turn off or restart your system while a hard drive is being formatted.
Doing so can cause a hard drive failure.
When you format a hard drive, allow enough time for the formatting to complete. Be
aware that high-capacity hard drives can take a long time to format.
Identify a faulted hard drive
Use the following information to identify a faulted hard drive:
l
At the front of the system, check the left control panel Drive indicator as
described in Status LED indicators on page 11.
lOn the hard drive, check the status indicator as described in Hard drive indicator
codes on page 18
Status LED indicators
Note
The status LED indicators are always off and only turn on to a solid amber if any error
occurs.
Table 4 Status LED indicators and descriptions
Icon Description Condition Corrective action
Drive indicator The indicator turns
solid amber if there is
a drive error.
lCheck the System Event Log to
determine if the drive has an error.
lRun the appropriate Online
Diagnostics test. Restart the
system and run embedded
diagnostics (ePSA).
lIf the drives are configured in a
RAID array, restart the system, and
enter the host adapter
configuration utility program.
Remove and replace assemblies
Hard drive replacement overview 17

Table 4 Status LED indicators and descriptions (continued)
Icon Description Condition Corrective action
Temperature
indicator
The indicator turns
solid amber if the
system experiences a
thermal error (for
example, the ambient
temperature is out of
range or there is a fan
failure).
Ensure that none of the following
conditions exist:
lA cooling fan has been removed or
has failed.
lSystem cover, air shroud, memory
module blank, or back filler bracket
is removed.
lAmbient temperature is too high.
lExternal airflow is obstructed.
Electrical
indicator
The indicator turns
solid amber if the
system experiences
an electrical error (for
example, voltage out
of range, or a failed
power supply unit
(PSU) or voltage
regulator).
Check the System Event Log or system
messages for the specific issue. If it is
due to a problem with the PSU, check
the LED on the PSU. Reseat the PSU.
Memory
indicator
The indicator turns
solid amber if a
memory error occurs.
Check the System Event Log or system
messages for the location of the failed
memory. Reseat the memory module
PCIe indicator The indicator turns
solid amber if a PCIe
card experiences an
error.
Restart the system. Update any
required drivers for the PCIe card.
Reinstall the card.
Hard drive indicator codes
Each hard drive carrier has an activity LED indicator and a status LED indicator. The
indicators provide information about the current status of the hard drive. The activity
Remove and replace assemblies
18 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide

LED indicator indicates whether the hard drive is currently in use or not. The status
LED indicator indicates the power condition of the drive.
Figure 6 Hard drive indicators
1. hard drive activity LED indicator
2. hard drive status LED indicator
3. hard drive
Note
If the hard drive is in the Advanced Host Controller Interface (AHCI) mode, the status
LED indicator does not turn on.
The hard drive indicator codes table describes the indicator codes: flashing green,
steady green, and amber.
Table 5 Hard drive indicator codes
Hard drive status indicator code Condition
Flashes green twice per second Identifying drive or preparing for removal.
Off Drive ready for removal.
Note
The drive status indicator remains off until all
drives are initialized after the system is turned
on. Drives are not ready for removal during this
time.
Flashes green, amber, and then turns off Predicted drive failure.
Flashes amber four times per second Drive failed.
Flashes green slowly Drive rebuilding.
Solid green Drive online.
Remove and replace assemblies
Identify a faulted hard drive 19

Table 5 Hard drive indicator codes (continued)
Hard drive status indicator code Condition
Flashes green for three seconds, amber for
three seconds, and then turns off after six
seconds
Rebuild stopped.
Identifying a failed disk from the ACM
If a disk is suspected of failing, you can check the web UI or use the FRU command
line verification from the ACM.
Procedure
1. Access the IDPA web UI and check for alerts in the Health screen. Click an alert
for more details.
2. Log in to the ACM command line by using SSH.
Use root for the user, and use the common password for the appliance.
3. At the command line, type the following command: # showfru disk
The screen displays that the system is collecting data. When the data collection
is completed, a screen similar to the following displays status information for
the disks.
acme-dp4400-ACM:~ # showfru disk
Collecting Data............
________________________________________________________________
| ID| State | Status| FW Version| Capacity| Operation| OpStatus|
|===============================================================|
| 0 | Online | OK | NS01 | 10.69TB | None | 0% |
| 1 | Online | OK | NS01 | 10.69TB | None | 0% |
| 2 | Online | OK | NS01 | 10.69TB | None | 0% |
| 3 | Online | OK | NS01 | 10.69TB | None | 0% |
| 4 | Online | OK | NS01 | 10.69TB | None | 0% |
| 5 | Offline| ERROR| NS01 | 10.69TB | None | 0% | *
| 6 | Online | OK | NS01 | 10.69TB | None | 0% |
| 7 | Online | OK | NS01 | 10.69TB | None | 0% |
| 8 | Online | OK | NS01 | 10.69TB | None | 0% |
| 9 | Online | OK | NS01 | 10.69TB | None | 0% |
| 10| Online | OK | NS01 | 10.69TB | None | 0% |
| 11| Online | OK | NS01 | 10.69TB | None | 0% |
| 12| Online | OK | NS01 | 10.69TB | None | 0% |
| 13| Online | OK | NS01 | 10.69TB | None | 0% |
| 14| Online | OK | NS01 | 10.69TB | None | 0% |
| 15| Online | OK | NS01 | 10.69TB | None | 0% |
| 16| Online | OK | NS01 | 10.69TB | None | 0% |
| 17| Online | OK | NS01 | 10.69TB | None | 0% |
In this example, disk 5 is identified as failed and should be replaced.
Remove front and rear hard drives
Hard drive access
For the DP4400 24-96 TB configuration, hard drives 0-11 are installed in the front
panel, and hard drives 12-13 are installed in the rear panel.
For the DP4400 8-24 TB configuration, hard drives 0-3 are installed in the front panel,
and hard drives 12-13 are installed in the rear panel.
Remove and replace assemblies
20 Dell EMC Integrated Data Protection Appliance DP4400 2.4 Service Procedures Guide