Dell PowerVault NX3100 User manual

Dell™ PowerVault™
NX3100 Systems
Hardware Owner’s
Manual
book.book Page 1 Wednesday, March 3, 2010 10:37 AM

Notes, Cautions, and Warnings
NOTE: A NOTE indicates important information that helps you make better use of
your computer.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if
instructions are not followed.
WARNING: A WARNING indicates a potential for property damage,
personal injury, or death.
____________________
Information in this document is subject to change without notice.
© 2010 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc.
is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, and PowerVault are trademarks of Dell Inc.;
Microsoft, Windows,Windows Server, and MS-DOS are either trademarks or registered trademarks of
Microsoft Corporation in the United States and/or other countries.
Other trademarks and trade names may be used in this document to refer to either the entities claiming
the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and
trade names other than its own.
Regulatory Model E13S Series
Regulatory Type E13S001
March 2010 Rev. A00
book.book Page 2 Wednesday, March 3, 2010 10:37 AM

Contents 3
Contents
1 About Your System. . . . . . . . . . . . . . . . . . 11
Accessing System Features During Startup. . . . . . . 11
Front-Panel Features and Indicators . . . . . . . . . . 12
Hard-Drive Indicator Patterns . . . . . . . . . . . . . . 14
Back-Panel Features and Indicators . . . . . . . . . . 15
Guidelines for Connecting Optional
External Devices. . . . . . . . . . . . . . . . . . . . . 17
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . 18
Power Indicator Codes . . . . . . . . . . . . . . . . . 18
Diagnostic Lights . . . . . . . . . . . . . . . . . . . . 20
System Messages . . . . . . . . . . . . . . . . . . . . 22
Warning Messages . . . . . . . . . . . . . . . . . . . 38
Diagnostics Messages . . . . . . . . . . . . . . . . . 38
Alert Messages . . . . . . . . . . . . . . . . . . . . . 38
Other Information You May Need . . . . . . . . . . . . 39
2 Using the System Setup Program and
UEFI Boot Manager . . . . . . . . . . . . . . . . . 41
Choosing the System Boot Mode . . . . . . . . . . . . 41
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4Contents
Entering the System Setup Program . . . . . . . . . . . 42
Responding to Error Messages. . . . . . . . . . . 42
Using the System Setup
Program Navigation Keys . . . . . . . . . . . . . . 42
System Setup Options . . . . . . . . . . . . . . . . . . 43
Main Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Memory Settings Screen . . . . . . . . . . . . . . 45
Processor Settings Screen . . . . . . . . . . . . . 45
SATA Settings Screen (Optional) . . . . . . . . . . 46
Boot Settings Screen . . . . . . . . . . . . . . . . 47
Integrated Devices Screen . . . . . . . . . . . . . 48
PCI IRQ Assignments Screen . . . . . . . . . . . . 49
Serial Communication Screen . . . . . . . . . . . 49
Power Management Screen . . . . . . . . . . . . 51
System Security Screen . . . . . . . . . . . . . . 51
Exit Screen . . . . . . . . . . . . . . . . . . . . . 53
Entering the UEFI Boot Manager. . . . . . . . . . . . . 54
Using the UEFI Boot Manager
Navigation Keys . . . . . . . . . . . . . . . . . . . 54
UEFI Boot Manager Screen. . . . . . . . . . . . . 55
UEFI Boot Settings Screen . . . . . . . . . . . . . 55
System Utilities Screen . . . . . . . . . . . . . . . 56
System and Setup Password Features. . . . . . . . . . 56
Using the System Password . . . . . . . . . . . . 56
Using the Setup Password . . . . . . . . . . . . . 58
Embedded System Management. . . . . . . . . . . . . 60
iDRAC Configuration Utility . . . . . . . . . . . . . . . 60
Entering the iDRAC Configuration Utility . . . . . . 61
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Contents 5
3 Installing System Components . . . . . . . . 63
Recommended Tools. . . . . . . . . . . . . . . . . . . 63
Inside the System . . . . . . . . . . . . . . . . . . . . 63
Front Bezel (Optional) . . . . . . . . . . . . . . . . . . 65
Removing the Front Bezel . . . . . . . . . . . . . 65
Installing the Front Bezel . . . . . . . . . . . . . . 66
Opening and Closing the System . . . . . . . . . . . . 66
Opening the System . . . . . . . . . . . . . . . . 66
Closing the System . . . . . . . . . . . . . . . . . 67
Cooling Shroud. . . . . . . . . . . . . . . . . . . . . . 68
Removing the Cooling Shroud . . . . . . . . . . . 68
Installing the Cooling Shroud. . . . . . . . . . . . 69
Hard Drives. . . . . . . . . . . . . . . . . . . . . . . . 69
Removing a Hard-Drive Blank . . . . . . . . . . . 69
Installing a Hard-Drive Blank. . . . . . . . . . . . 70
Removing a Hot-Swap Hard Drive . . . . . . . . . 70
Installing a Hot-Swap Hard Drive . . . . . . . . . 71
Removing a Hard Drive From
a Hard-Drive Carrier . . . . . . . . . . . . . . . . 72
Installing a Hard Drive Into
a Hard-Drive Carrier . . . . . . . . . . . . . . . . 73
Internal Hard Drives . . . . . . . . . . . . . . . . . . . 73
Removing an Internal Hard Drive Bay . . . . . . . 73
Installing an Internal Hard Drive Bay. . . . . . . . 75
Removing an Internal Hard Drive From the
Internal Hard-Drive Bay . . . . . . . . . . . . . . 76
Installing a Hard Drive Into a Hard-Drive Bay . . . 76
Cooling Fans . . . . . . . . . . . . . . . . . . . . . . . 77
Removing a Cooling Fan . . . . . . . . . . . . . . 77
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6Contents
Replacing a Cooling Fan . . . . . . . . . . . . . . 79
Power Supplies . . . . . . . . . . . . . . . . . . . . . 79
Removing a Redundant Power Supply . . . . . . . 80
Installing a Redundant Power Supply . . . . . . . 81
Removing the Power Supply Blank . . . . . . . . . 82
Installing the Power Supply Blank . . . . . . . . . 82
System Memory . . . . . . . . . . . . . . . . . . . . . 82
General Memory Module
Installation Guidelines . . . . . . . . . . . . . . . 82
Mode-Specific Guidelines . . . . . . . . . . . . . 84
Installing Memory Modules. . . . . . . . . . . . . 87
Removing Memory Modules . . . . . . . . . . . . 89
Expansion Cards and Expansion-Card Risers . . . . . . 90
Expansion Card Installation Guidelines. . . . . . . 90
Installing an Expansion Card . . . . . . . . . . . . 92
Removing an Expansion Card. . . . . . . . . . . . 94
Removing an Expansion-Card Riser . . . . . . . . 95
Installing an Expansion-Card Riser . . . . . . . . . 96
Integrated Storage Controller Card . . . . . . . . . . . 97
Removing the Storage Controller Card . . . . . . . 97
Installing the Storage Controller Card . . . . . . . 99
iDRAC6 Express Card . . . . . . . . . . . . . . . . . 100
Installing an iDRAC6 Express Card . . . . . . . . 100
Removing an iDRAC6 Express Card. . . . . . . . 101
iDRAC6 Enterprise Card (Optional) . . . . . . . . . . 102
Installing an iDRAC6 Enterprise Card. . . . . . . 102
Removing an iDRAC6 Enterprise Card . . . . . . 104
VFlash Media (Optional) . . . . . . . . . . . . . . . . 105
Installing a VFlash Media Card . . . . . . . . . . 105
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Contents 7
Removing a VFlash Media Card . . . . . . . . . . 105
Internal USB Memory Key . . . . . . . . . . . . . . . 105
Processors . . . . . . . . . . . . . . . . . . . . . . . . 106
Removing a Processor . . . . . . . . . . . . . . . 106
Installing a Processor . . . . . . . . . . . . . . . 110
System Battery . . . . . . . . . . . . . . . . . . . . . . 111
Replacing the System Battery . . . . . . . . . . . 111
RAID Battery (Optional) . . . . . . . . . . . . . . . . . 114
Removing the RAID Battery . . . . . . . . . . . . 114
Installing the RAID Battery . . . . . . . . . . . . . 115
Control Panel Assembly . . . . . . . . . . . . . . . . . 115
Removing the Control-Panel Module. . . . . . . . 115
Installing the Control-Panel Module . . . . . . . . 117
SAS Backplane . . . . . . . . . . . . . . . . . . . . . 117
Removing the SAS Backplane . . . . . . . . . . . 117
Installing the SAS Backplane . . . . . . . . . . . 120
Power Distribution Board . . . . . . . . . . . . . . . . 121
Removing the Power Distribution Board . . . . . . 121
Installing the Power Distribution Board . . . . . . 123
System Board . . . . . . . . . . . . . . . . . . . . . . 124
Removing the System Board . . . . . . . . . . . . 124
Installing the System Board . . . . . . . . . . . . 126
4 Troubleshooting Your System . . . . . . . . 129
Safety First—For You and Your System . . . . . . . . . 129
Troubleshooting System Startup Failure . . . . . . . . 129
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8Contents
Troubleshooting External Connections . . . . . . . . 129
Troubleshooting the Video Subsystem. . . . . . . . . 130
Troubleshooting a USB Device . . . . . . . . . . . . 130
Troubleshooting a Serial I/O Device. . . . . . . . . . 131
Troubleshooting a NIC . . . . . . . . . . . . . . . . . 131
Troubleshooting a Wet System. . . . . . . . . . . . . 132
Troubleshooting a Damaged System. . . . . . . . . . 134
Troubleshooting the System Battery . . . . . . . . . . 134
Troubleshooting Power Supplies . . . . . . . . . . . 135
Troubleshooting System Cooling Problems . . . . . . 136
Troubleshooting a Fan . . . . . . . . . . . . . . . . . 136
Troubleshooting System Memory . . . . . . . . . . . 137
Troubleshooting an Internal USB Key . . . . . . . . . 139
Troubleshooting a Hard Drive . . . . . . . . . . . . . 140
Troubleshooting an Internal Hard Drive . . . . . . . . 141
Troubleshooting a Storage Controller . . . . . . . . . 142
Troubleshooting Expansion Cards . . . . . . . . . . . 143
Troubleshooting Processors . . . . . . . . . . . . . . 145
5 Running the System Diagnostics . . . . . . 147
Using Online Diagnostics . . . . . . . . . . . . . . . 147
Embedded System Diagnostics Features . . . . . . . 147
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Contents 9
When to Use the Embedded System Diagnostics . . . . 148
Running the Embedded System Diagnostics . . . . . . 148
Embedded System Diagnostics Testing Options . . . . 149
Using the Custom Test Options . . . . . . . . . . . . . 149
Selecting Devices for Testing . . . . . . . . . . . 149
Selecting Diagnostics Options . . . . . . . . . . . 149
Viewing Information and Results . . . . . . . . . . 150
6 Jumpers and Connectors . . . . . . . . . . . 151
System Board Jumpers . . . . . . . . . . . . . . . . . 151
System Board Connectors . . . . . . . . . . . . . . . . 152
Disabling a Forgotten Password . . . . . . . . . . . . 154
7 Getting Help. . . . . . . . . . . . . . . . . . . . . . 157
Contacting Dell . . . . . . . . . . . . . . . . . . . . . 157
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159
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10 Contents
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About Your System 11
About Your System
Accessing System Features During Startup
The following keystrokes provide access to system features during startup.
Keystroke Description
<F2> Enters the System Setup program. See "Using the System Setup
Program and UEFI Boot Manager" on page 41.
<F10> Enters System Services, which opens the Lifecycle Controller.
The controller allows you to access utilities such as embedded system
diagnostics. For information on Lifecycle Controller or any of the
Lifecycle Controller software components, see the Lifecycle
Controller documentation on the Dell Support website at
support.dell.com/manuals.
<F11> Enters the BIOS Boot Manager or the Unified Extensible Firmware
Interface (UEFI) Boot Manager, depending on the system’s boot
configuration. See "Using the System Setup Program and
UEFI Boot Manager" on page 41.
<F12> Starts Preboot eXecution Environment (PXE) boot.
<Ctrl><E> Enters the Baseboard Management Controller (BMC) or iDRAC
Configuration Utility, which allows access to the system event log
(SEL) and configuration of remote access to the system. For more
information, see the BMC or iDRAC user documentation.
<Ctrl><C> Enters the SAS Configuration Utility. For more information, see the
SAS adapter documentation.
<Ctrl><R> Enters the RAID configuration utility. For more information, see the
documentation for your SAS RAID card.
<Ctrl><S> Enters the utility to configure NIC settings for PXE boot. For more
information, see the documentation for your integrated NIC.
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12 About Your System
Front-Panel Features and Indicators
Figure 1-1. Front-Panel Features and Indicators
Item Indicator, Button,
or Connector
Icon Description
1 LED panel The LED panel has four diagnostic
indicator lights that display error codes
during system startup. See "Diagnostic
Lights" on page 21.
248
57
3
1
6
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About Your System 13
2 Power-on indicator/
power button
The power-on indicator lights
when the system power is on.
The power button controls the
DC power supply output to the system.
When the optional system bezel is
installed, the power button is not
accessible.
NOTE: When powering on the system,
the video monitor can take from several
seconds to over 2 minutes to display an
image, depending on the amount of
memory installed in the system.
NOTE: On ACPI-compliant operating
systems, turning off the system using the
power button causes the system to
perform a graceful shutdown before
power to the system is turned off.
NOTE: To force an ungraceful shutdown,
press and hold the power button for
five seconds.
3 NMI button Used to troubleshoot software and
device driver errors when using certain
operating systems. This button can be
pressed using the end of a paper clip.
Use this button only if directed to do so
by qualified support personnel or by the
operating system's documentation.
4 System identification
button
The identification buttons on the front
and back panels can be used to locate
a particular system within a rack.
When one of these buttons is pushed,
the blue system status indicator on the
back blinks until one of the buttons is
pushed again.
5 Hard drives Up to twelve 3.5-inch or 2.5-inch,
hot-swappable SAS or SATA drives.
Item Indicator, Button,
or Connector
Icon Description
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14 About Your System
6 System identification
panel
A slide-out panel for system information
including the Express Service tag,
embedded NIC MAC address, and
iDRAC6 Enterprise card MAC address.
7 USB connector Connect USB devices to the system.
The ports are USB 2.0-compliant.
8 Video connector Connects a monitor to the system.
Item Indicator, Button,
or Connector
Icon Description
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About Your System 15
Hard-Drive Indicator Patterns
Figure 1-2. Hard-Drive Indicators
1 hard-drive activity indicator
(green)
2 hard-drive status indicator
(green and amber)
Drive-Status Indicator Pattern Condition
Blinks green two times per second Identify drive/preparing for removal
Off Drive ready for insertion or removal
NOTE: The drive status indicator remains off
until all hard drives are initialized after system
power is applied. Drives are not ready for
insertion or removal during this time.
Blinks green, amber, and off Drive predicted failure
12
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16 About Your System
Back-Panel Features and Indicators
Figure 1-3. Back-Panel Features and Indicators
Blinks amber four times per second Drive failed
Blinks green slowly Drive rebuilding
Steady green Drive online
Blinks green three seconds, off three
seconds, amber three seconds, and off
three seconds.
Rebuild aborted
Item Indicator, Button, or
Connector
Icon Description
1 Serial connector Connects a serial device to the system.
2 Video connector Connects a VGA display to the system.
Drive-Status Indicator Pattern Condition
ST
1
3
2
1
2
Gb 2
Gb 1
2
1346910 11 12
8
7
5
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About Your System 17
3 iDRAC6 Enterprise
port (optional)
Dedicated management port for the
optional iDRAC6 Enterprise card.
4 VFlash media slot
(optional)
Connects an external SD memory card
for the optional iDRAC6 Enterprise card.
5 USB connectors (2) Connect USB devices to the system.
The ports are USB 2.0-compliant.
6 Ethernet connectors (2) Embedded 10/100/1000 NIC
connectors.
7 PCIe expansion card
slots using riser card
Riser 1
OR
Riser 2
Depending on the configuration, your
system may have either riser 1 or riser 2.
NOTE: See the Getting Started Guide
that ships with your system for more
information.
Connects four PCI Express Generation
2 expansion cards
NOTE: All four slots are x8 connectors.
Connects two PCI Express Generation
2 expansion cards.
NOTE: A General Purpose Computation
on Graphics Processing Units (GPGPU)
optimized configuration is available on
Riser 2.
8 System identification
connector
Connects the optional system status
indicator assembly through the
optional cable management arm.
Item Indicator, Button, or
Connector
Icon Description
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18 About Your System
Guidelines for Connecting Optional
External Devices
• Turn off power to the system and external devices before attaching a new
external device. Turn on any external devices before turning on the system
(unless the documentation for the device specifies otherwise).
• Ensure that the appropriate driver for the attached device has been
installed on the system.
• If necessary to enable ports on your system, use the System Setup program.
S
ee "Using the System Setup Program and UEFI Boot Manager " on
page 41
.
9 System status
indicator
Lights blue during normal
system operation.
Both the systems management software
and the identification buttons located
on the front and back of the system can
cause the indicator to flash blue to
identify a particular system.
Lights amber when the system needs
attention due to a problem.
10 System identification
button
Turns the system ID modes on and off.
The identification buttons on the front
and back panels can be used to locate a
particular system within a rack. When
one of these buttons is pushed, the
system status indicator on the chassis
back panel lights blue until one of the
buttons is pushed again.
11 Power supply 2 (PS2) 750 W/1100 W redundant power
supply
12 Power supply 1 (PS1) 750 W/1100 W redundant power
supply
Item Indicator, Button, or
Connector
Icon Description
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About Your System 19
NIC Indicator Codes
Figure 1-4. NIC Indicators
Power Indicator Codes
The power supplies have an indicator that shows whether power is present or
whether a power fault has occurred.
• Not lit—AC power is not connected.
• Green—In standby mode, indicates that a valid AC source is connected
to the power supply, and that the power supply is operational. When the
system is on, it also indicates that the power supply is providing DC power
to the system.
1 link indicator 2 activity indicator
Indicator Indicator Code
Link and activity
indicators are off
The NIC is not connected to the network.
Link indicator is green The NIC is connected to a valid network link
at 1000 Mbps.
Link indicator is amber The NIC is connected to a valid network link
at 10/100 Mbps.
Activity indicator is green Network data is being sent or received.
12
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20 About Your System
• Amber—Indicates a problem with the power supply.
• Alternating green and amber—When hot-adding a power supply, this
indicates that the power supply is mismatched with the other power
supply. Replace the power supply that has the flashing indicator with a
power supply that matches the capacity of the other installed power
supply.
Figure 1-5. Power Supply Status Indicator
1 power supply status
1
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