Delta Vivotek IT9389-H-v2 User manual

User’s Manual
5MP • Outdoor • IP66 • IK08 • Day & Night • Smart Motion Detection • 30m Smart IR
WDR Pro • Smart Stream III • Shock Detection
Turret Dome Camera
IT9389-H-v2
Rev. 1.0

VIVOTEK
2 - User's Manual
Table of Contents
Overview ....................................................................................................................................................................3
Revision History ..................................................................................................................................................... 4
Read Before Use.................................................................................................................................................... 4
Package Contents .................................................................................................................................................. 5
Symbols and Statements in this Document............................................................................................................ 5
Physical Description .............................................................................................................................................. 6
Hardware Installation ............................................................................................................................................. 8
Software Installation ............................................................................................................................................. 16
Network Deployment ............................................................................................................................................ 29
Ready to Use........................................................................................................................................................ 30
Accessing the Network Camera ...........................................................................................................................33
Using Web Browsers............................................................................................................................................ 33
Using RTSP Players............................................................................................................................................. 36
Using 3GPP-compatible Mobile Devices.............................................................................................................. 37
Using VIVOTEK Recording Software ................................................................................................................... 38
Main Page................................................................................................................................................................39
Client Settings.........................................................................................................................................................44
Conguration...........................................................................................................................................................49
System > General settings ................................................................................................................................... 50
System > Homepage layout ................................................................................................................................ 53
System > Logs ..................................................................................................................................................... 56
System > Parameters .......................................................................................................................................... 59
System > Maintenance......................................................................................................................................... 60
Media > Image ................................................................................................................................................... 63
Media > Video ...................................................................................................................................................... 76
Media > Video ...................................................................................................................................................... 77
Media > Video ...................................................................................................................................................... 78
Media > Audio....................................................................................................................................................... 87
Media proles ....................................................................................................................................................... 88
Network > General settings.................................................................................................................................. 89
Network > Streaming protocols .......................................................................................................................... 96
Network > SNMP (Simple Network Management Protocol) ................................................................. 105
Network > FTP ................................................................................................................................................... 106
Bonjour ............................................................................................................................................................... 107
Security > User accounts ................................................................................................................................... 108
Security > HTTPS (Hypertext Transfer Protocol over SSL) ............................................................. 110
Security > Access List ...................................................................................................................................... 117
PTZ > PTZ settings ............................................................................................................................................ 123
Event > Event settings........................................................................................................................................ 127
Applications > Motion detection.......................................................................................................................... 143
Applications > Tampering detection ................................................................................................................... 144
Applications > Smart VCA.................................................................................................................................. 145
Applications > Audio detection ......................................................................................................................... 146
Applications > Shock detection ......................................................................................................................... 147

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Applications > Package management - a.k.a., VADP (VIVOTEK Application Development Platform) ...148
Recording > Recording settings ..............................................................................................................151
Storage ....................................................................................................................................................156
Storage > SD card management.............................................................................................................. 156
Storage > NAS management ...................................................................................................................157
Storage > Content management ..............................................................................................................159
Appendix .................................................................................................................................................... 162
URL Commands for the Network Camera................................................................................................162
Technology License Notice.......................................................................................................................437
Electromagnetic Compatibility (EMC).......................................................................................................438
Overview
The IT9389-H-v2 is an outdoor turret dome camera capable of 5MP imaging at 30 fps. With
the WDR Pro technology, the camera series is capable of capturing the highest quality
images in both low light and high contrast environments.
These models support local video stroage on the MicroSD cards if network service should
be interrupted. The camera also comes with congurable motion detection and tampering
detection with up to 5 privacy mask areas.
The camera comes with seamless recording that allows recording to the SD card when the
network connection is down. When the network connection is restored, the recorded video
will be retrieved from SD card to your NVR or VAST recording station.
IMPORTANT:
The equipment comes with a RTC battery. Note the following:
• Replacement of a battery with an incorrect type that can defeat a safeguard (for
example, in the case of some lithium battery types);
• Disposal of a battery into re or a hot oven, or mechanically crushing or cutting of a
battery, that can result in an explosion;
• Leaving a battery in an extremely high temperature surrounding environment that can
result in an explosion or the leakage of ammable liquid or gas; and
• A battery subjected to extremely low aire pressure that may result in an explosion or the
leakage of ammale liquid or gas.
• CAUTION: Risk of re or explosion if the battery is replaced by an incorrect type.

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Read Before Use
The use of surveillance devices may be prohibited by law in your country. The Network Camera
is not only a high-performance web-ready camera but can also be part of a exible surveillance
system. It is the user’s responsibility to ensure that the operation of such devices is legal before
installing this unit for its intended use.
It is important to first verify that all contents received are complete according to the Package
Contents listed below. Take note of the warnings in the Quick Installation Guide before the Network
Camera is installed; then carefully read and follow the instructions in the Installation chapter to
avoid damage due to faulty assembly and installation. This also ensures the product is used
properly as intended.
The Network Camera is a network device and its use should be straightforward for those who
have basic networking knowledge. It is designed for various applications including video sharing,
general security/surveillance, etc. The Configuration chapter suggests ways to best utilize the
Network Camera and ensure proper operations. For creative and professional developers, the URL
Commands of the Network Camera section serves as a helpful reference to customizing existing
homepages or integrating with the current web server.
Revision History
■ Rev. 1.0: Initial release.
IMPORTANT:
1. The product must be installed and protected in a location that is not easily accessible,
and is away from impacts or heavy vibration. For example, at the location where the
surveillance cameras are looking down or installed at high positions such as on a wall,
or at least 3 meters above the ground.
2. The camera should be installed at least 10 centimeters away from the eave of a building.
3. If powered by a power adapter, the adapter should be properly grounded.
4. Maintenance and repair work must always be carried out by qualified technical
personnel.
5. Disconnect power from the unit when performing a maintenance task.
6. Please contact VIVOTEK's certied dealers for power adapters.

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Symbols and Statements in this Document
i
INFORMATION: provides important messages or advices that might help prevent
inconvenient or problem situations.
NOTE: Notices provide guidance or advices that are related to the functional integrity of
the machine.
Tips: Tips are useful information that helps enhance or facilitae an installation, function,
or process.
WARNING: or IMPORTANT:: These statements indicate situations that can be
dangerous or hazardous to the machine or you.
Electrical Hazard: This statement appears when high voltage electrical hazards might
occur to an operator.
Package Contents
■ IT9389-H-v2
■ Screw pack, T10 anti-tamper screw wrench.
■ Alignment sticker. ■ Mounting plate.
■ Quick Installation Guide.
■ Waterproof cable gland.
IMPORTANT:
1. The camera is only to be connected to PoE networks without routing to outside plants.
2. For PoE connection, use only UL listed I.T.E. with PoE output.
1. La caméra ne doit être raccordée qu’à des réseaux PoE, sans routage vers des
installations extérieures.
2. Pour les raccordements PoE, utilisez uniquement un équipement de TI homologué UL,
avec une sortie PoE.
Use the camera only with a DC power supply that is UL listed, and limited power source
(LPS) certied. The power supply should bear the UL listed and LPS marks. The power
supply should also meet any safety and compliance requirements for the country of use.
n’utilisez la caméra qu’avec un bloc d’alimentation CC homologué UL, ainsi qu’avec
une alimentation limitée (LPS) certiée. Le bloc d’alimentation doit porter les indications
d'homologation UL et LPS. Il doit également répondre aux exigences en matière de
sécurité et de conformité relatives au pays d’utilisation.

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IR LEDs
RJ45 Ethernet connector
Physical Description
Reset button
SD card slot
DC12/24V
Lens
Microphone
SC card access panel

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Some of the su󰀩x syntax used in model naming are listed below:
E w/ heater for extreme weather
Fx Focal length w/ number
T w/ Remote focus lens
R w/ PoE repeater
H w/ High Dynamic Range functionality
NOTE:

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Hardware Installation
0002D10766AD
XXXXXX
1.Jot down the camera's MAC address for later reference.
2.Remove the trim ring by snatching and pulling it.

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75°
180°
180°
You can tilt, pan, or rotate the lens body to acquire the best eld of view.
T10
3.Tilt the camera to access the MicroSD access panel. Loosen 2 T10 screws to open it.

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4.Install a MicroSD card if onboard storage is preferred.
4.Use the alignment sticker to drill mounting holes on the wall or ceiling. Drill a cabling
routing hole if preferred.
Ø ≥25mm
P/N:XXXXXX
M3
64GB
10
I
1

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5.Install the access panel back to its original position.
6.Use the alignment sticker to drill holes on a wall or ceiling.

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7.Route an Ethernet cable through the routing hole.
Ø ≥25mm
OR
8.If a routing hole is not applicable, you can route the cable along the wall by removing a
side lid from the mouting bracket using a pincer.

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9. Pass an Ethernet cable through the waterproof cable gland components, and through
the rubber seal as shown below. Connect the Ethernet cable to the camera's RJ45
connector.
5.5 ~ 6.4mm
10. Install the seal ring and tighten the waterproof components.

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11.Secure the camera to wall by driving 2 screws. You can also route the cables through
the side by breaking the side lid using a pincer.
Note that it is always a good practice to form a drip loop of cables. Moisture
condensation or dripping water can eventually cause problems without the drip
loop.
PoE

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12. Please visit VIVOTEK’s website to Install the "Shepherd” software utility. The program
will search for VIVOTEK Video Receivers, Video Servers or Network Cameras on the
same LAN.
Double-click on the camera’s MAC address to open a web console to the camera.
Shepherd
Browser
LAN
IEEE 802.3af

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Software Installation
13. Install the Shepherd utility, which helps you locate and congure your Network Camera
in the local network. If your camera comes without the CD, go to VIVOTEK’s website,
and locate the utility in the Downloads > Software page.
13-1. Run the Shepherd utility.
13-2. The program will conduct an analysis of your network environment.

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0002D1730202
IB8360-W 192.168.4.151 00-02-D1-73-02-02
IT9389-H-v2
Network Camera
Model No: IT9389-H-v2
Made in Taiwan
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
(1)This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that may cause undesired operation.
Pat. 6,930,709
MAC:0002D1730202
R o H S
13-3. The program will search for all VIVOTEK network devices on the same LAN.
13-4. After a brief search, the installer window will prompt. Click on the MAC and model
name that matches the one printed on the product label. You can then double-click on
the address to open a management session with the Network Camera.

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Forceful Password Conguration
13. The first time you log in to the camera, the firmware will prompt for a password
conguration for security concerns.
13-1. Since your camera is used for the rst time, there is no password. Enter “root” as the
user name, and nothting for the password.
13-2. Enter the combination of alphabetic and numeric characters to fulll the password
strength. requirement. The default name for the camera administrator is “root”, and can
not be changed.

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Some, but not all special ASCII characters are supported: !, $, %, -, ., @, ^, _, and ~.
You can use them in the password combination.
13-3. Another prompt will request for the password you just congured. Enter the password
and then you can start congure your camera and see the live view.

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14. With a live view on your computer, rotate, pan, or tilt the camera until you acquire an
optimal field of view. Loosen the retention screw on the side of the camera.
15. Pan or tilt the camera.