Digital Check TELLERSCAN TSX40 User manual

TELLERSCAN®TSX40
User Manual
82276488 REVISION A
AUGUST 2023
Digital Check, the Digital Check logo, TellerScan, and Best Read are registered US trademarks
of Digital Check Corp. All other product names menoned herein may be trademarks of their
respecve owners.
630 Dundee Rd. Suite 210 | Northbrook IL 60062
Tel: [phone] | Fax: [phone]
www.digitalcheck.com
© 2023 Digital Check Corp.

TellerScan®TSX40 User Manual
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© 2023 Digital Check Corp.
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TABLE OF CONTENTS
About the TellerScan TSX40 1
TellerScan TSX40 System Requirements 1
TellerScan TSX40 Included Equipment 2
TellerScan TSX40 Installation 3
Unboxing the TSX40 3
TellerScan TSX40 Features 4
External View of the TellerScan TSX40 4
Rear View of the TellerScan TSX40 4
TellerScan TSX40 Initial Setup 5
New User Notice 5
Cable Connections and Scanner
Placement 5
Installing the Ink Cartridge 6
Installing the Franker Roller 7
Testing the Scanner 8
Installing the Optional USB Driver 8
Installing ScanLite2 8
LED Status Indicator 9
LED Status Indicator
and Smart Button Operation 9
Loading Items into the Scanner 10
Using the ID Card Scanner 10
Accessing the TSX40 Internals 11
Removing the External Covers 11
Feed Cover 11
Center Cover 11
Exit Cover 12
Opening the Image Sensor Door 12
TellerScan TSX40 Routine Maintenance 13
TellerScan TSX40 Maintenance Overview 13
Inspect the TSX40 Document Track 13
Cleaning the TSX40 Image Sensor 13
Using the TSX40 Cleaning Mode and
a Scanner Cleaning Card 14
Rotating and Replacing the
Discriminator Pad 15
Swapping and Replacing
the Feed Rollers 16
TellerScan TSX40 Troubleshooting 17
Connectivity 17
Document Feeding Issues 17
Clearing Jams 17
Image Quality 18
MICR Errors 18
The Blue Clean Light Remains
on After Cleaning 18
TellerScan TSX40
Frequently Asked Questions 19
What is the Typical Cleaning Interval? 19
What is the LED Status Light Sequence? 19
What About Avoiding MICR Read Head
Interference? 19
How Long Does the Ink Cartridge Last? 19
What is the Entry Tray Capacity? 19
What is the Exit Pocket Capacity? 19
Where are ID Cards Inserted into the
Scanner? 19
Is it Safe to Use Common Cleaners
and Sanitizers on the TSX40? 19
TellerScan TSX40 Specifications 20
FCC Statements 21
FCC - Class B 21
Industry Canada - Class B 21
Digital Check Contact Information 22

ABOUT THE TELLERSCAN TSX40
The TellerScan TSX40 is an easy-to-use, low-volume check scanner that scans the front and/or back side of checks and
reads the Magnetic Ink Character Recognition (MICR) code line. The images and data are then transmitted through a
Universal Serial Bus (USB) interface to the PC. The TSX40 has an automatic feeder that handles up to 30 items, and features
a 50-item exit pocket and an ID card scan slot.
The TSX40 is rated at up to 40 documents per minute (DPM) scanning speed. Speeds can vary based on the length of the
documents being scanned, the application settings, and the PC performance or configuration.
The TSX40 features a smart button that is used for powering the unit on/off, pausing scanning, clearing errors, starting/
stopping the cleaning mode, and displaying the scanner's status through a built-in LED.
TellerScan TSX40 System Requirements
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Minimum Recommended
2.4 GHz Dual-Core or faster processor
2 GB RAM or more
2.8 GHz Dual-Core or faster processor
4 GB RAM or more
2 GB free disk space 10 GB free disk space
Windows 10 Windows 11
USB 2.0 port USB 2.0 port
DCC API v22.09 DCC API v22.09 or newer

TELLERSCAN TSX40
INCLUDED EQUIPMENT
P
TellerScan TSX40 Check Scanner
P
100V-240V 50/60Hz voltage sensing, external
power supply and cord
Digital Check part number: 82255802-000
(Field Orderable Part Number 82275943-000)
P
USB 2.0 cable (10 ft)
Digital Check part number:
CA0049
P
Ink cartridge – Digital Check
part number: MS0083
NOTE: Ink cartridges are
included only with inkjet-
equipped models
12
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P
Franker roller – Digital Check
part number: 156116-01
Note: Franker rollers are
included only with franker-
equipped models

TELLERSCAN TSX40 INSTALLATION
Unboxing the TSX40
12
Remove the power supply box and
paperwork and set to the side.
Lay the box as shown above.
Pull all the remaining contents out of the box
together.
Remove the top plastic insert to access the
scanner. Grab the scanner from the rolled bag and
from the bottom base and remove the tape and
bag. (Blue Arrows)
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TELLERSCAN TSX40 FEATURES
External View of the TellerScan TSX40
Rear View of the TellerScan TSX40
View of TSX40 Check & ID
Extension Trays Pulled Out
Exit Pocket
with Tray Extension
Entry Pocket
Smart Button
& LED Status Indicator
Power Connector
USB Connector
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ID Card
Extension Tray
Exit Pocket
Tray Extension

TELLERSCAN TSX40
INITIAL SETUP
New User Notice
PLEASE NOTE: Do not connect the USB cable from the scanner to your PC before installing the drivers or
the scanning application / software. Digital Check does not provide scanning software. Please contact your bank
or other solution provider for further assistance with installing the driver or getting the scanning software set up or
installed.
Digital Check only provides an optional driver installation utility and testing software. See the Testing the Scanner
section for additional information.
Cable Connections and Scanner Placement
• When lifting the TSX40, grip it with two hands on the front and back of the scanner.
• Place the unit on a flat surface near the PC and away from direct light sources such as spotlights or desk lamps.
Place the scanner in a position that is at least 6 inches away from any power supply, other electronic devices,
pneumatic tubes at the teller window, etc. to avoid magnetic interference with the MICR read head.
• Connect the power cord to the power supply, and then plug the connector into the rear power connection port on
the scanner.
• Connect the USB cable by plugging it into the rear USB connection port.
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INSTALLING THE INK CARTRIDGE
Note: This step only applies to TellerScan TSX40s that have the optional Inkjet configuration. Follow these instructions
when installing the ink cartridge for the first time, or when replacing an empty cartridge.
Step 1: Open the center cover by pressing the latch and lifting the cover off the scanner.
Step 2: Open the ink cartridge pouch and remove the protective tape covering the ink nozzles. Be careful not
to touch the ink nozzle with your fingers or allow it to come in contact with anything else.
Step 3: Insert the nozzle end of the cartridge into the platform while keeping the end of the cartridge tilted
slightly upward. Then, push down on the rear of the cartridge until it “clicks” or snaps securely into position.
Important: The top of the cartridge should appear level or flat when it is fully seated.
Step 4: Place the center cover back onto the scanner.
Note: If the scanner must be transported by common carrier from one place to another, or will experience extended
periods of inactivity, it is advisable to remove the ink cartridge from the scanner and seal it in an airtight bag. If the
cartridge has not been used for an extended period of time, it might be necessary to clean the inkjet nozzles by gently
blotting them with a towel dampened with water.
Insert the ink cartridge at a
slight angle
Nozzle end at a
slight angle
Push down on the cartridge
to fully set
Correctly Inserted
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Ink Cartridge

INSTALLING THE FRANKER ROLLER
Note: This step only applies to TellerScan TSX40s that have the optional franker configuration. Follow these
instructions when installing the franker roller for the first time, or when replacing an empty franker roller.
Step 1: Remove the Outer CIS Cover and locate the ‘Spring Loaded Arm’.
Step 2: Swing out and hold the Spring-Loaded Arm open (as shown in figure 2). The Franker Roller will slide onto a
‘Post’ that is part of the ‘Spring Loaded Arm’.
Step 3: Holding the Franker Roller (as shown), slide the Roller onto the Post.
Step 4: Confirm that the Franker Roller is fully seated onto the Post. Push the Franker Roller all the way down until it
comes to a stop (as shown).
The Tab on the Spring-Loaded Arm should be touching the metal Plunger when closed (as shown in figure 4). Replace
the Outer CIS Cover.
Spring Loaded Arm
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Spring Loaded Arm
Post for the Franker
Franker installed onto Post
Arm Tab and Plunger together

TESTING THE SCANNER
Installing the Optional USB Driver
PLEASE NOTE: Do not connect the USB cable from the scanner to your PC before installing the drivers or
the scanning application / software. Digital Check does not provide scanning software. Please contact your bank
or other solution provider for further assistance with installing the driver or getting the scanning software set up or
installed.
Digital Check provides only an optional driver installation utility and testing software that can be used for
troubleshooting, verifying the connection to the PC and to test the various scanner functions.
Note: The USB driver and test software for the TSX40 needs to be acquired from Digital Check support. Please call
support at: (1) 847-446-2285 or email: [email protected].
Once the USB driver is installed, use the following steps to complete the installation.
Step 1: Once downloaded / saved to a local drive, double-click on the TellerScanDriver.exe file to start the
installation sequence. Follow the on-screen steps to complete the installation.
Step 2: Connect the scanner to the PC using the USB cable and plug in the power supply to the scanner
and electrical outlet.
Step 3: Windows should now detect a new hardware device. The scanner is ready to be used with a
scanning application or Digital Check test software.
Installing ScanLite2
The Digital Check demo and testing application, ScanLite2, is a basic utility that allows the user to scan and view
images, test the various scanner functions, verify the sensor status, and more.
Please call support at: (1) 847-446-2285 or email: suppor[email protected] to acquire the Scanlite demo and test
application. The instructions for installing and enabling the application will be included with the installation file.
Note: ScanLite2 does not save any image or MICR data to the PC. Once the scanned item disappears from the
screen or the utility is shut down, the data is removed / cleared.
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LED STATUS INDICATOR
LED Status Indicator
and Smart Button Operation
Off or No LED:
Scanner is not powered on. Press the Smart Button once to turn on.
To turn off the scanner, press and hold the Smart Button.
Solid Red LED:
Scanner is not connected to computer. Check and reinsert both ends of the
USB cable connecting to the PC and into the scanner and verify that the PC is
turned on.
Slow Flashing Green LED:
Scanner is in standby mode. This is the default state when an application is not
controlling the scanner or has not yet acquired the scanner.
Solid Green LED:
A scanning application has successfully acquired the scanner and is ready to
be used.
Solid Orange LED:
An item is in the entry pocket and waiting for the scanning process to begin.
Flashing Green LED:
Scanning in progress.
Flashing Red LED:
Indicates that the exit pocket is full, a scanning error has occurred, or that an
item has stopped in the path.
Solid Blue LED:
Cleaning is required, and a scanning application has successfully acquired the
scanner.
A Digital Check® cleaning card is required to clean the scanner. Locate the
section Using the TSX40 Cleaning Mode and a Scanner Cleaning Card for
additional information on how to clean the scanner.
Note: Press the Smart Button 3 times within 3 seconds to start the scanner’s
cleaning mode.
Slow Flashing Blue LED:
Cleaning is required, and the scanner is in standby mode. See the Cleaning the
TSX40 section for additional information on how to clean the scanner.
Flashing Blue LED:
The TSX40 is in its cleaning mode. After running a cleaning card through the
scanner wait for the drying timer to complete. Press the Smart Button once to
exit the cleaning mode at any time.
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LOADING ITEMS INTO THE SCANNER
The TSX40’s automated feeder can handle up to 30 items at a time. Please follow the steps below to ensure proper feeding.
Step 1: Slide out the exit tray extension (highlighted green) to expand the length to accommodate larger or business-
size checks. Remove all rubber bands, staples, paper clips, etc. Straighten any bent corners or excessively wrinkled
documents.
Step 2: Align / jog the items to prepare them for scanning. The leading and bottom edges of items should be aligned.
Step 3: Place the items by sliding them into the entry pocket with the front of the item facing out and away from the
scanner. Slide the items forward until they reach the line indicated on the scanner cover and the status LED turns
orange.
USING THE ID CARD SCANNER
Step 1: Open the ID card extension tray (highlighted green).
Step 2: ID cards should be inserted with the front toward the outside of the scanner.
Slide the ID into the scanner until it is pulled by the scanner.
The ID card will exit into the scanner exit tray after it is scanned.
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LED Lights
Orange When
Checks Reach
Line Indicator

ACCESSING THE
TSX40 INTERNALS
Removing the External Covers
The TSX40 has three external covers which can be removed to provide access to
the document path and other internal components for cleaning/maintenance.
Feed Cover
Pull the latch outward and lift the cover off the scanner.
Center Cover
Push the latch inward and lift the cover off the scanner.
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Exit Cover
Step 1: Locate the latch indicated by the arrow printed on the side of the scanner.
Step 2: Pull the latch outward and lift the cover off the scanner.
Opening the Image Sensor Door
Step 1: Remove the exit cover.
Step 2: Locate the locking tab for the image sensor door.
Step 3: Push the latch in the indicated direction and the image sensor door will hinge outwards.
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TELLERSCAN TSX40
ROUTINE MAINTENANCE
TellerScan TSX40 Maintenance Overview
Over time, ink, dirt, and dust particles will collect on the scanner rollers and in the document track and it is necessary to clean
these areas to ensure reliable performance.
The Smart Button LED on the scanner will light up blue when the typical cleaning interval is reached. Use a Digital Check
cleaning card to clean the scanner rollers.
See Using the TSX40 Cleaning Mode and a Scanner Cleaning Card section for additional information. Inspect the quality of
the captured images on a regular basis. If the image is affected by lines, streaks, or smudges etc., the image sensor glass
should be cleaned.
Inspect the TSX40 Document Track
In addition to routine drive roller cleaning, a periodic inspection of the entire document track area is also
recommended. Remove any staples, paper clips, debris etc. that might have accumulated during use.
Use a can of compressed air to blow out the document track on a regular
basis. Starting from the center of the path by the ink cartridge platform,
blow the dust out toward the entry and exit pockets.
Cleaning the TSX40 Image Sensor
See the Opening the Image Sensor Door section for instruction on how
to access the image sensors.
To clean the image sensors, use a Digital Check
cleaning swab or a clean, lint-free cloth dampened
with isopropyl alcohol or other mild glass cleaning
solution to clean the image sensor glass.
Avoid using paper towels or napkins that leave
dust particles on the glass. Be careful not to
scratch the glass when cleaning or accessing the
image sensors.
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Buy Online: PN:IS0037
Image Sensors

USING THE TSX40 CLEANING MODE
AND A SCANNER CLEANING CARD
Use the Digital Check scanner cleaning cards (PN: IS0033 - available at
store.digitalcheck.com)for regular cleaning.
Note: To maintain optimal performance, it is recommended to use a cleaning card
after every 10,000 items scanned. This process takes less than five minutes to
complete. It is advised to work out a schedule that allows regular cleanings to be
performed. The scanner is automated to let you know when it is time to be cleaned
when the LED is slowly flashing in blue. This happens after 10,000 documents have
been scanned.
Step 1: Press the Smart Button three times within three seconds to start the scanner’s cleaning mode, indicated
by a flashing blue light.
Step 2: Slide the cleaning card forward until it reaches the line indicated on the scanner cover. The scanner will
begin the automated cleaning process.
Step 3: The scanner is automated to scrub the internal track with the cleaning card. The scanner will scrub the
cleaning card back and forth through the track. Once the scrubbing process is complete, continue to feed the
cleaning card into the track, flipping and/or rotating it after each pass until the track stops. When done, remove the
cleaning card from the exit hopper and discard.
Step 4: The track will stop, and the light will continue to flash blue as the built-in drying timer counts down. Once
the timer completes, the blue light will stop blinking and the scanner is ready for use again.
*Required: PN:IS0033
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x3

ROTATING AND REPLACING
THE DISCRIMINATOR PAD
Note: The discriminator pad is user-replaceable. If the pad is worn on
one surface, it can be rotated to an unworn side. If all sides of the pad
are worn, it can be replaced. This is typically only needed for scanners
that have been in service for longer periods of time, or for teller
windows and higher-volume remote deposit settings. (PN: 156114-01 -
available at https://store.digitalcheck.com/156114-01)
Step 1: Remove the feed cover to provide access to the
discriminator pad. See Accessing the TSX40 Internals
[[Feed Covers]] section for additional information.
Step 2: Pinch the tabs on the top of the discriminator pad together
and lift it up to remove.
Step 3: Rotate the pad to an unworn side. If all sides of the pad
are worn, replace with a new discriminator pad and hub assembly.
(PN: 156114-01 - available at store.digitalcheck.com)
Step 4: Insert the discriminator pad into the scanner, push down
completely to lock into place, and place the feed cover on the scanner.
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SWAPPING AND REPLACING
THE FEED ROLLERS
Note: To maintain optimum performance, it is recommended
to swap the feed roller positions each time the discriminator is
rotated or replaced. Scanners which have scanned in excess of
250,000 documents might require that the feed rollers be replaced.
Step 1: Remove the feed cover to provide access to the feed
rollers (highlighted green). See the Accessing the TellerScan
TSX40 section for additional information.
Step 2: Remove the feed roller bridge by pushing the
indicated latch towards the rear of the scanner and then
lifting the bridge off the scanner.
Step 3: Lift the first and second feed rollers out of the scanner.
Step 4: Insert the feed roller bridge, push down completely to lock into place,
and place the feed cover on the scanner.
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Feed Rollers
Second Roller
First Roller

TELLERSCAN TSX40
TROUBLESHOOTING
Connectivity
Status LED is not lit:
Check for a green light on the power supply. Reset all power connectors. Press the
Smart Button on the scanner to turn on.
Status LED is solid red:
The USB cable is not connected to the PC, the PC is powered off, or the port is powered
off. Unplug and reconnect the USB cable or try a different USB port on the PC.
Status LED is slowly flashing green:
1.) Scanner is in standby mode waiting to be acquired by the application. If the
application is unable to acquire the scanner, check the status of the USB driver.
2.) Device driver problem – Open Windows Device Manager and look at the Universal
Serial Bus Controllers section.
a. If no driver is found, it will show TSX40 under Other Devices as the device.
b. If the correct driver is found, it will show TellerScan.
Document Feeding Issues
The TSX40 features an automatic feeder and does not require any user adjustments. If feeding problems occur, check
the documents for bent or folded edges, and for debris in the scanner document track. Ensure that all items have
been properly jogged / aligned and inserted correctly.
If feeding problems are still experienced, try cleaning the drive rollers. See the Cleaning the TSX40 section for
additional information. It might also be necessary to rotate the discriminator and retest.
Clearing Jams
If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed document by pressing the
“Eject” button in the scanning application, if available. If the document does not exit the track, grab the document with
both hands and carefully wiggle the document back and forth while lifting at a 45-degree angle. See the Accessing the
TellerScan TSX40 section for additional information on how to open and access the scanner.
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Feed Rollers

Image Quality
If either streaking or fading appears on the images, the image sensor glass might require cleaning. See the
Cleaning the TSX40 Image Sensors section for additional information.
MICR Errors
1) Confirm that the document has known working MICR ink. If MICR errors are still occurring, verify that the TSX40
power supply and any other device’s power supply is six or more inches away from the scanner. Next, inspect the
track around the MICR assembly for debris, particularly metal objects.
2) Drive-up teller pneumatic tubes and static buildup can also cause MICR errors; verify that the scanner is at
least 6 inches away from these types of devices as well.
The Blue Clean Light Remains on After Cleaning
The blue cleaning reminder LED will only turn off if the cleaning mode has fully completed which includes waiting
for the drying timer after running the cleaning card. When performing the cleaning, do not prematurely exit the
cleaning cycle by pressing the Smart Button. Instead wait for the drying timer to complete at which point the blue
LED will automatically turn off.
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