Digital Check TellerScan TS240 User manual

Remote Deposit Scanner Cleaning Guide
Please keep these instructions under your scanner.
Feed Roller Cleaning Instructions for Digital Check TS-230/TS-240 Scanner
Cleaning Your Scanner
The scanners document track should be cleaned on a daily
basis with canned air. The cleaning Kit should be used
every week, every 2,000 scanned items or once a month.
This simple regular maintenance will dramatically improve
the reliability of the scanner and extend its useful life.
Scanner Cleaning Supplies
1. Can of Compressed Air
2. Scanner Cleaning Cards
Scanner Cleaning Steps
1. Use the compressed air can (with the nozzle extension
tube) to clean the document track as shown by the
arrows on Figure 1.
Clean Document Track with
Compressed Air
2. Open the Bank’s Remote Deposit application on your
PC and start a deposit, but do not insert any checks.
3. Insert a new cleaning card in the scanner’s entry
pocket (Figure 2), as you would insert a check.
Hold Cleaning Card to Clean Rollers
4. When the scanner tries to feed the cleaning card, hold
it to keep it from actually going through the scanner.
5. After a few seconds when you get a Paper jam Error
message, click Click to clear error then repeat the
cycle.
6. Cleaning card should be run through the scanner three
or four times. Flip the card over or switch to the other
end each time to expose a clean area to the rollers to
ensure the rollers will be properly cleaned.
7. Run another transaction while holding the cleaning
card. Let the card go further into the document track so
the second set of rollers scrubs on the card (Figure 3).
Slowly pull the card backwards. Flip the card over and
repeat as above.
Hold Cleaning Card and Pull Back
Note: If the cleaning card is very dirty, repeat the roller
cleaning process with a clean card.
8. Use a clean card and run the card all the way through
the scanner into the document output slot a few times.
9. When you complete the cleaning process, discard the
used cleaning card(s).
Warning: Do not try to adjust your scanner with a screw driver. Call Treasury Support at 1-855-342-3400.
Helpful Hints
Do not use stickers
to cover previously scanned or
written on documents. Glue from the stickers can
get onto the rollers and cause documents to jam.
Do not use whiteout on scanned documents. The
whiteout can rub off the documents onto the
scanner’s camera faceplate and distort images.
Keep loose items such as staples or paper clips
from falling into the scanner.
If you suspect something fell into the scanner, turn
the scanner upside down and shake it to remove
the item.

Remote Deposit Scanner Cleaning Guide
Please keep these instructions under your scanner.
Camera Cleaning Instructions for Digital Check TS-230/TS-240 Scanner
Unlike the feed roller cleaning procedure that should be run
after 2,000 documents have been scanned, this procedure
should only be performed when the document images are
unclear, blurry, distorted, or have a dark line running
through every image. These symptoms indicate that the
scanner’s camera faceplate are dirty.
1. Pull out the wire document stop guide (Figure 4).
Pull Out Wire Document Guide
2. Remove the scanner’s left side cover. Put your finger-
tips under both ends and lift it straight up until it is free
(Figure 5).
3. Remove the right side cover next.
Remove Scanner Side Covers
4. Locate the white nylon knob or “finger screw” that
holds the outside camera faceplate in place (Figure 6).
Nylon “Finger Screw”
5. Carefully turn the plastic screw counterclockwise until
you remove it. This allows the outside camera
faceplate to be swung outward for cleaning (Figure 7).
6. Use the cleaning swab or a cleaning wipe to clean the
camera faceplate (the two white strips on both sides of
the camera faceplate section of the scanner). See
Figure 7 and Figure 8.
Use Swab to Clean White Camera
Faceplate Surfaces
Use Cleaning Wipe to Clean White
Camera Faceplate Surfaces
7. Reassemble the scanner.
a. Close the camera faceplate panel.
b. Carefully replace the plastic screw and turn it
clockwise until it is all the way in.
c. Position the right corner cover in place and
gently slide it down until it is firmly in place.
d. Put the left side cover into place, and press
down to snap it into place.
Note: The surface of each cover section should be flush
with the surface of the scanner’s base, and with the
adjacent sections of cover. If they are not, lift the
section up to remove it, and try again.
e. Push the wire document stop guide back into
its regular position.
Warning: Do not try to adjust your scanner with a screw driver. Call Treasury Support at 1-855-342-3400.