Digital Check QUANTUM DS Series Operating instructions

82275345-003
QUANTUM DS®Series Installation
and Operations Guide
April 2018
© 2018Digital Check Corp.
All rights reserved.

82275345-003
NO WARRANTIES OF ANY NATURE ARE EXTENDED BY THIS DOCUMENT. Any product or related information described herein is only
furnished pursuant and subject to the terms and conditions of a duly executed agreement to purchase or lease equipment or to license software.
The only warranties made by Digital Check Corp., if any, with respect to the products described in this document are set forth in such agreement.
Digital Check cannot accept any financial or other responsibility that may be the result of your use of the information in this document or software
material, including direct, special, or consequential damages.
You should be very careful to ensure that the use of this information and/or software material complies with the laws, rules, and regulations of the
jurisdictions with respect to which it is used.
The information contained herein is subject to change without notice. Revisions may be issued to advise of such changes and/or additions.
Notice to U.S. Government End Users: This is commercial computer software or hardware documentation developed at private expense. Use,
reproduction, or disclosure by the Government is subject to the terms of Digital Check standard commercial license for the products, and where
applicable, the restricted/limited rights provisions of the contract data rights clauses.
FCC Statement
The statement below is included in this document to comply with a Federal Communications Commission (FCC) regulation. The FCC is an
agency of the United States government; thus, the statement below applies to computing equipment installed in the United States of America.
Digital Check is taking appropriate steps to be in compliance with FCC regulations and similar regulations of other countries.
Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates,
uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
Caution
Changes or modifications not expressly approved by Digital Check could void your authority to operate this equipment.
Canadian Regulatory Label
CAN ICES-3 (A)/NMB-3(A)
Digital Check is a registered trademark licensed to Digital Check Corp. in the United States and other countries. QUANTUM is a registered
trademark of Digital Check Corp. All other brands and products referenced in this document are acknowledged to be the trademarks or
registered trademarks of their respective holders.

82275345-003
Contents
Section 1 Setting up the Unit .................................................................................................1-1
Select a Place for the Unit......................................................................................................1-1
Need Help?.............................................................................................................................1-2
Unpack the Box and Check for These Items!..........................................................................1-3
Install the Ink Jet Cartridge Option ........................................................................................1-3
Ink Jet Cartridge Capacity.......................................................................................................1-3
Connect the Cables ................................................................................................................1-4
Section 2 Operating the unit..................................................................................................2-1
Power On and Off...................................................................................................................2-1
Status Lights ...........................................................................................................................2-1
Pocket status Lights................................................................................................................2-2
Set Up for Document Flow.....................................................................................................2-2
Remove the Covers ................................................................................................................2-3
Adjust the Endorser Height ....................................................................................................2-3
Document Preparation...........................................................................................................2-4
Align Checks for Loading ........................................................................................................2-6
Inserting Documents..............................................................................................................2-7
Processing Documents (Document Flow) ..............................................................................2-7
Start/Stop Button ...................................................................................................................2-8
Remove Items from Pocket and Check Work .........................................................................2-8
Stopped Document in Track Conditions.................................................................................2-8
Clearing Stopped Items in Track.............................................................................................2-9
Using the Start/Stop Button to Move Stopped Items to a Pocket .........................................2-9
Manually Removing Stopped Items from the Track...............................................................2-9
Section 3 Cleaning the Unit....................................................................................................3-1
Rapid Cleaning........................................................................................................................3-1
Detailed Cleaning ...................................................................................................................3-1
Cleaning Supplies ...................................................................................................................3-2
Detailed Cleaning Sequence...................................................................................................3-2
Section 4 Ordering Replacement Items .................................................................................4-1
Section 5 Solving Problems....................................................................................................5-1
Paper Clip/Staples/Debris in Track .........................................................................................5-2
All Problems ...........................................................................................................................5-3

82275345-003
Tables
Table 3-1 Cleaning Supplies for Rapid and Detailed Cleaning........................................................3-2
Table 3-2 QUANTUM DS Series Cleaning Kit ..................................................................................3-2
Table 4-1 Replacement Items.........................................................................................................4-2

82275345-003

1-1 82275345-003
Section 1
Setting up the Unit
Select a Place for the Unit
Indoor only.
Flat, stable surface –minimum dimensions
QDS20012-SYS 49.3 inches (1252 mm) wide x 13.5 inches (343 mm) deep
Quantum DS weight
QDS20012-SYS weighs 59.8 pounds (27.2 kg)
Clearance
At front, to:
Turn the unit on.
Load and remove documents.
Above, to remove covers and access the track.
Between the sides of the unit and a monitor (if the unit is located next to a
monitor) to reduce interference with the magnetic ink character recognition
(MICR) reader inside the unit.
At rear, to connect the power cord (from the power supply), the USB
interface cable, and protect those connections.
Near PC or network connection
Near an AC power outlet, 100-240 Volts AC, 50/60 Hz.
Quantum DS has auto-ranging power input and no voltage or frequency
settings are required.
Power consumption = 330 Watts
Adequate ventilation
Away from water/moisture/high humidity, high heat/direct sunlight, dust.
Operating temperature: 15 to 40° C (59to 104° F)
Storage temperature: -20 to 60° C (-4 to 140° F)
Shipping temperature: -40 to 65° C (-40 to 149° F)
Operating humidity: 20 to 85 % (non-condensing)
Storage humidity: 5 to 95 % (non-condensing)

Setting up the Unit
1-2 82275345-003
Caution
The Quantum DS unit may be susceptible to “burst” or “electrical fast transient”
(EFT) noise entering the unit through the power cord. These types of noise
signals are caused by large electrical equipment (such as heating and cooling
units) connected to nearby electrical outlets. Burst or EFT noise may cause the
Quantum DS to stop functioning, requiring the operator to restart the Quantum
DS and its application(s).
If this occurs,
Plug the Quantum DS into an electrical outlet on a different branch of the power
distribution system where large electrical equipment is not connected to nearby
outlets.
Plug the Quantum DS into a line conditioning device or an uninterruptible power
source (available from Digital Check @ www.digitalcheck.com).
Need Help?
Digital Check Help Desk 1-847-446-2285
Digital Check on the worldwide web (for general product information and
training videos)
www.digitalcheck.com
Digital Check supplies and replacement items
www.digitalcheck.com

Setting up the Unit
1-3 82275345-003
Unpack the Box and Check for These Items!
USB cable
Don't plug a USB table into unit / PC yet!
Check with manager/administrator!
Software must be loaded on PC before a
USB cable can be connected.
AC Power Cord
125V/10A
Check Scanner Cleaning Card
Install the Ink Jet Cartridge Option
To install the ink cartridge, use the instructions packed next to the Ink Jet Cartridge pouch
in the unit shipping box.
For additional/replacement cartridges, order the Ink Jet Cartridge (822120984)
from Digital Check (see Section 4 of this guide).
Ink Jet Cartridge Capacity
The operational life of the ink jet cartridge varies with
Endorsement application parameters
Number of endorsement lines per document
Number of characters printed per line
Character font selection
Print quality settings
Printing of graphics and/or logos
Document batch size
The capacity of the ink jet cartridge can range from approximately 1,300,000 up to
5,300,000 characters, depending on the operational settings and workflow. It is

Setting up the Unit
1-4 82275345-003
recommended that the cartridge capacity be tested by the user in the actual print
environment to determine actual usage.
Connect the Cables
Follow these steps to connect the cables to the unit. Refer to the following figures.
1. Turn the unit OFF
2. Connect the AC power cord to the unit
3. Load the software and drivers on the PC
Note: The unit software and drivers must be loaded on the PC before
connecting the USB cable from the unit to the PC
4. Connect the USB cable

Setting up the Unit
1-5 82275345-003
5. Turn the unit ON
ON
OFF Turn the unit ON
After the cables have been connected and the software has been installed on the PC, the
unit is now ready for operation.

2-1 82275345-003
Section 2
Operating the unit
Power On and Off
1. Turn the unit ON or OFF using the switch on the right of the unit.
a. Press “|” on the power switch to turn the unit ON.
b. Press “O” on the power switch to turn the unit OFF.
ON
OFF
2. The top status light on the unit should be solid green and the middle status light
should blink lighter green. Refer to Section 5 if a problem occurs.
Status Lights
Three lights on the top of the unit indicate the status of the unit and the software
application that runs on the host PC. You should consult your application documentation
for information on the meaning of the bottom light, the application status light. When lit,
this light is always yellow (solid or blinking).
Power
Ready
Application

Operating the unit
2-2 82275345-003
The following table shows the status light colors, patterns/meanings, and operator actions.
Pocket status Lights
Pocket status indicator lights function as follows:
Green –normal
Orange –pocket full
Red - error
Set Up for Document Flow
When you prepare to process documents, you should
Adjust the position of the check limiter.
Remove the covers
Check the height position of the endorser housing
Replace the covers
Adjust the Check Limiter
Adjust the position of the check limiter to match the length of the longest checks or papers
in the batch you will process (if the items are longer than the pocket).

Operating the unit
2-3 82275345-003
Remove the Covers
The unit has two top covers, an outer cover and an inner cover, and four left covers.
1. Remove these covers. Grasp each cover and lift it straight up and off the unit.
Left cover
Out cover
Inner cover
Adjust the Endorser Height
The endorser height can be manually adjusted to one of two (2) print positions.
1. Press the tab toward the cartridge to release it.
2. Slide the ink cartridge housing up or down to the desired height until it clicks
into place.

Operating the unit
1 2
Caution
When processing the smallest documents (minimum size for documents is
2.9 in. x 2.0 in.), the endorser top print position is too high to endorse properly.
Check that the endorser print position is correct when feeding small
documents.
3. Do not raise the endorser above the top print position. If you do, make sure the
endorser cable is pushed back through the slot and underneath the base plate
when you move the endorser back to a print position. There should be no loop
or bulge in the cable above the base plate.
Endorse cable
Endorse Top
print position
Solt in Baseplate
Document Preparation
It is important to properly prepare documents for processing. Otherwise,
unit performance 2-4 82275345-003

Operating the unit
2-5 82275345-003
may be less than satisfactory. You should review documents for acceptable size and
condition, and carefully follow the steps in this section to prepare documents for
processing.
1. Check for acceptable size.
2. Smooth out creases, folds, curls, and dog-ear corners.
3. Remove rubber bands, paper clips, staples, or foreign objects.
4. Remove check stubs and adding machine tapes.
5. Repair torn, damaged paper, or place each damaged item in a carrier
envelope.

Operating the unit
2-6 82275345-003
6. Do not use tape to repair areas with code line or encoded amount information.
Align Checks for Loading
1. Make sure to arrange checks so that printed sides face up, and all face the
same direction.
2. The date line on checks should be in the upper right corner.
3. Align checks on bottom and leading edges.
When processing small quantities of documents, tap bottom/leading edges
on a hard, flat surface until the entire bottom and leading edges of the
documents are aligned.
OR
When operating in a higher volume, back counter environment, use of a
document jogger to align the documents may be desirable.

Operating the unit
2-7 82275345-003
On the unit, the check bottom and leading edges of the stack of items must
align for satisfactory document feeding. Alignment of documents is very
important, especially when feeding small documents.
Inserting Documents
Insert items one at a time or in batches that fit easily in the feeder. The feeder
has a capacity of up to 300 items, depending on thickness and condition.
Wait for two green status lights.
Slide documents forward to the end of the feeder bay - printed sides face the
side of the unit, not the feeder flag
Caution
If feeding more than one item, do not slide or push items into the unit past the
end of the feeder bay. Refer to the graphic printed on the cover to show the
insertion point.
Processing Documents (Document Flow)
1. To initiate document processing, use either your application software user
interface, or press and release the Start/Stop button.
Note: Start/Stop Button functions are dependent on your application. Refer to
your application instructions.

Operating the unit
2-8 82275345-003
Start/Stop Button
2. To continue running more items, remove the remaining items from the feeder
bay. Reinsert the items (and/or additional items) into the feeder bay. Press the
Start/Stop button, or use your application software interface to resume
document processing.
Start/Stop Button
The Start/Stop button initiates document processing. Use the Start/Stop button to:
Start or stop document flow.
Restart document flow after a track stop (center status light is amber).
Clear stopped items in the track. Hold down the Start/Stop button for three
seconds to move the stopped item(s) in the track to a pocket (“flush the track”).
Remove Items from Pocket and Check Work
To prevent jams, you should remove items from the pocket when the pocket is nearly full.
Pocket capacity is up to 200 items, depending on thickness and condition. Verify that
endorsements are clearly printed, and that image quality is acceptable (if the application
allows image viewing.)
Stopped Document in Track Conditions
If an item stops in the track, or does not fully enter a pocket, it must be removed from the
track before documents can flow again.
Note: When this happens, you must check your application documentation for
information on clearing stopped items and perform the necessary recovery
steps.
The item may have stopped in the track due to one or more of the following:
Unacceptable size
Creases, folds, curls, or dog-ear corners
Rubber bands, paper clips, staples, or foreign objects
Check stubs or adding machine tapes
Torn or damaged paper
Missing or misaligned ink jet cartridge when endorsement is enabled

Operating the unit
2-9 82275345-003
Prepare items properly for flow to prevent or minimize document stops in the track. See
“Document Preparation” earlier in this section.
If there are repeated problems with documents moving through the track, see Section 5 of this
guide, “Jams or Unexpected Paper Stops.”
If a document stop or exception condition occurs, the Exception Handler will pop up on the
track controller screen. Follow the Exception Handler’s instruction to clear the exception.
Clearing Stopped Items in Track
When an item stops in the track, there are two methods to clear the track:
Use the Start/Stop button to move the item to a pocket
Manually remove the item from the track.
Using the Start/Stop Button to Move Stopped Items
to a Pocket
You should first try to flush the stopped item from the track using the Start/Stop button.
1. Press and hold down the Start/Stop button for three (3) seconds to move
the item through the track to the pocket(s). Leave the items in the pocket(s)
once the track is cleared.
Note: Start/Stop Button functions are dependent on your application. Refer to
your application instructions.
Start/Stop Button
2. If an item remains in the track after holding down the Start/Stop button for
three seconds, you must manually remove the item from the track. You
should be able to remove the stopped items without removing the covers.
Whether you remove covers or not, keep items in the same order in which
they were inserted for processing.
Manually Removing Stopped Items from the Track

Operating the unit
2-10 82275345-003
1. Remove items starting at the pocket area first, and work back to the feeder
area.
Pocket Area
Feeder Area
2. To remove items from inside the unit, remove covers if necessary and check
the location of the stopped item in the track.
a. For items that are stopped on the track on the pocket side, pull the item out
toward the back or front of the pocket.
Pull the item out toward
the back of the pocket
Pull the item out toward
the front of the pocket
b. If an item has stopped in the track at the back of the unit, pull it out of the
unit.