Digital Check TellerScan TS500 User manual

TellerScan®TS500 User Manual
November 2018_Rev 111618

TellerScan®TS500 User Manual
Rev 111618
Page | 2
Table of Contents
Declaration of Conformity..................................................................................................................................4
About the TellerScan TS500 ..............................................................................................................................5
FCC - Class B...................................................................................................................................................5
Industry Canada - Class B ................................................................................................................................5
TellerScan TS500 System Requirements.........................................................................................................5
TellerScan TS500 Included Equipment.............................................................................................................6
External View of the TellerScan TS500 ............................................................................................................7
Rear View of the TellerScan TS500..................................................................................................................7
TellerScan TS500 Initial Setup...........................................................................................................................8
New User Notice ...............................................................................................................................................8
Cable Connections andScanner Placement .....................................................................................................8
Installing the Printer Ink Cartridge....................................................................................................................9
Installing the Printer Ink Cartridge (continued)................................................................................................10
Testing the Scanner .........................................................................................................................................11
Installing the Optional USB Driver...................................................................................................................11
Installing the TS500 Test Software .................................................................................................................11
LED Status Indicator and Smart Button Operation .......................................................................................12
LED Status Indicator and Smart Button Operation (continued) ......................................................................13
AccuTrac™ Plus Feed System .......................................................................................................................13
Loading Items into the Scanner......................................................................................................................14
ID Card Scanner .............................................................................................................................................15
Magnetic Stripe Reader ..................................................................................................................................15
Accessing the TellerScan TS500.....................................................................................................................16
Accessing the Internal Document Path...........................................................................................................16
Accessing the Center Cover ...........................................................................................................................16
TellerScan TS500 Routine Maintenance.........................................................................................................17
TS500 Maintenance Overview........................................................................................................................17
Inspecting the TS500 Document Track...........................................................................................................17
Cleaning the TS500 Camera...........................................................................................................................17
Cleaning the TS500 Drive Rollers Using a Cleaning Card..............................................................................18
Rotating and Replacing the Discriminator Pad .............................................................................................19

TellerScan®TS500 User Manual
Rev 111618
Page | 3
TellerScan TS500 Troubleshooting.................................................................................................................20
Connectivity.....................................................................................................................................................20
Document Feeding Problems..........................................................................................................................20
Clearing Jams.................................................................................................................................................20
Image Quality..................................................................................................................................................20
MICR Errors....................................................................................................................................................20
TellerScan TS500 Frequently Asked Questions ............................................................................................21
Is Using a Check Jogger Recommended?......................................................................................................21
What is the Typical Cleaning Interval?............................................................................................................21
What is the LED Status Light Sequence?.......................................................................................................21
What About Avoiding Electromagnetic Interference?......................................................................................21
How Long Does the Ink Cartridge Last? .........................................................................................................21
What is the Entry Pocket Capacity?................................................................................................................21
What is the Exit Pocket Capacity? ..................................................................................................................21
How Many Checks Per Minute Should My TS500 Scan?...............................................................................21
TellerScan TS500 User Replacement Parts and Accessories......................................................................22
TellerScan TS500 Specifications.....................................................................................................................23
Digital Check Contact Information..................................................................................................................24

TellerScan®TS500 User Manual
Rev 111618
Page | 4
Declaration of Conformity

TellerScan®TS500 User Manual
Rev 111618
Page | 5
About the TellerScan TS500
The TellerScan TS500 is an easy-to-use, high-volume check scanner that automatically scans the front and/or
back side of checks and reads the Magnetic Ink Character Recognition (MICR) code line. The images and data
are then transmitted through a Universal Serial Bus (USB) interface to the PC. The TS500 has an automatic
feeder that handles up to 100 items, features a 120-item exit pocket, and also features an ID card scan slot.
The TS500 has an optional Magnetic Stripe Reader (MSR).
The TS500 is rated at up to 200 documents per minute (DPM) scanning speed. Speeds can vary based on the
length of the documents being scanned, the application settings and the PC performance or configuration.
The TS500 features a smart button that is used for powering the unit on/off, pausing scanning, clearing errors,
and starting/stopping the cleaning mode.
FCC - Class B
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to
radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by
one or more of the following measures:
—Reorient or relocate the receiving antenna.
—Increase the separation between the equipment and receiver.
—Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
—Consult the dealer or an experienced radio/TV technician for help.
Industry Canada - Class B
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as
set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the
Department of Communications.
TellerScan TS500 System Requirements
Minimum
Recommended
2.4 GHz Dual-Core or faster processor
2 GB RAM
2.8 GHz Dual-Core or faster processor
4 GB RAM or more
2 GB free disk space
10 GB free disk space
Windows 7, 8, 8.1 or 10
Windows 7, 8.1 or 10 (64-bit)
USB 2.0 port
USB 2.0 port
DCC API 16.02
DCC API 16.02 or newer

TellerScan®TS500 User Manual
Rev 111618
Page | 6
TellerScan TS500 Included Equipment
The TellerScan TS500 includes the following equipment in the box:
✓TellerScan TS500 check scanner
✓External power supply and cord –Digital Check part number: 154021-01
100V-240V 50/60Hz voltage sensing
✓USB 2.0 cable (10 ft) –Digital Check part number: CA0049
✓Ink cartridge –Digital Check part number: MS0083
✓Cleaning card –Digital Check part number: IS0033

TellerScan®TS500 User Manual
Rev 111618
Page | 7
TellerScan TS500 Features
External View of the TellerScan TS500
Rear View of the TellerScan TS500
Smart Button
ID Card Slot
Exit Pocket
Status LED
Mag Stripe
Reader
Entry Pocket
LED Reference
Card
Additional USB
Ports / USB Hub
USB Hub
Scanner USB
Connection
USB Hub
Power
Connection
Clean LED

TellerScan®TS500 User Manual
Rev 111618
Page | 8
TellerScan TS500 Initial Setup
New User Notice
PLEASE NOTE: Digital Check does not provide scanning software. Do not connect the USB cable from the
scanner to your PC prior to installing the drivers or the scanning application / software. Please contact your
bank or other solution provider for further assistance with installing the driver or getting the scanning software
set up or installed.
Digital Check only provides an optional driver installation utility and testing software. See the Installing the
Optional USB Driver section or the Installing the TS500 Test Software section for additional information.
Cable Connections and Scanner Placement
Note: Do not connect the USB cable from the scanner to your PC before installing the drivers or the
scanning application / software.
✓When handling the TS500, grip it with two hands on the front and back of the scanner.
✓Place the unit on a flat surface near the PC away from direct light sources such as spotlights or desk
lamps. Place the scanner in a position that is at least 6 inches away from any power supply, other
electronic devices, pneumatic tubes at the teller window, etc. to avoid magnetic interference with the
MICR read head.
✓Connect the power cord to the power supply, and then plug the connector into the rear power
connection port on the scanner.
✓Connect the USB cable by plugging it into the rear USB connection port.

TellerScan®TS500 User Manual
Rev 111618
Page | 9
Installing the Printer Ink Cartridge
Note: Follow these instructions when installing the ink cartridge for the first time, or when replacing an empty
cartridge.
Step 1: Power off the scanner by pressing and holding the Smart Button for 3 seconds.
Step 2: Open the center cover by lifting it up vertically and rotating it into the open position as shown. The
hinge will keep the cover in place. Do not force the cover past the natural open position, lift off vertically by
pulling up or on the cover or remove the cover.
Step 3: Open the ink cartridge pouch and remove the protective tape covering the ink nozzles. Be careful not
to touch the ink nozzle with your fingers or allow it to come in contact with anything else.
Open Center
Cover
Ink Cartridge
Platform
Remove Tape
Seal

TellerScan®TS500 User Manual
Rev 111618
Page | 10
Installing the Printer Ink Cartridge (continued)
Step 4: Insert the nozzle end of the cartridge into the platform while keeping the end of the cartridge tilted
slightly upward. Push down on the tab end side of the cartridge until it clicks twice and snaps into position.
Step 5: Verify that the cartridge is properly installed. The cartridge should be at a parallel angle with the
platform when fully seated and in position.
Step 6: Close the center cover by pressing down on both the front and back of the cover at the finger indents.
Insert the ink cartridge
at a slight angle
Nozzle end at a
slight angle
Push down on the
cartridge to fully seat
Correctly
inserted

TellerScan®TS500 User Manual
Rev 111618
Page | 11
Testing the Scanner
Installing the Optional USB Driver
PLEASE NOTE: Digital Check does not provide the check scanning or bank deposit software. Do not connect
the USB cable from the scanner to your PC prior to installing the drivers or the scanning application / software.
Please contact your IT department, solution provider or the bank’s helpdesk for further assistance with
installing the driver or getting the scanning software set up or installed.
Digital Check provides only an optional driver installation utility and testing software that can be used for
troubleshooting, verifying the connection to the PC and to test the various scanner functions.
Note: The USB driver and test software for the TS500 need to be acquired from Digital Check support. Please
call support at: (1) 847-446-2285 or email: [e-mail]
Once you have the USB driver, use the following steps to complete the installation.
Step 1: Do not connect the USB or power supply cables yet. Download or run the TellerScan USB Driver
installation file from the link provided by Digital Check support.
Step 2: Once downloaded / saved to a local drive, double-click on the TellerScanDriver.exe file to start the
installation sequence. Follow the on-screen steps to complete the installation.
Step 3: Connect the scanner to the PC using the USB cable, and plug in the power supply to the scanner and
electrical outlet.
✓Windows should now detect a new hardware device.
✓The scanner is ready to be used with a scanning application or a Digital Check test software.
Installing the TS500 Test Software
The Digital Check test software (“ScanLiteENG”) is a basic utility that allows the user to scan and view images,
test the various scanner functions, verify the sensor status and more.
Note: Please call support at: (1) 847-446-2285 or email: su[email protected] to acquire the
ScanLiteENG test software. The instructions for installing and enabling the test software will be included with
the installation file.

TellerScan®TS500 User Manual
Rev 111618
Page | 12
LED Status Indicator and Smart Button Operation
Off or No LED: Press Smart Button once to turn on.
Note: To turn off, press and hold the Smart Button.
Solid Red LED: Scanner is not connected to computer. Check and reinsert both ends of the USB cable
connecting to the PC and into the scanner, and verify that the PC is turned on.
Slowly Flashing Green LED: Scanner is in standby mode. This is the default state when an application is not
controlling the scanner or has not yet acquired the scanner.
Solid Green LED: The scanning application has successfully acquired the scanner and is ready to be used.
Solid Orange LED: An item is in the entry pocket and waiting for the scanning process to begin.
Clean LED
Smart Button
Status LED

TellerScan®TS500 User Manual
Rev 111618
Page | 13
LED Status Indicator and Smart Button Operation (continued)
Flashing Green LED: Scanning in progress.
Flashing Red LED: Indicates that the exit pocket is full, a scanning error has occurred, or that an item has
stopped in the path
Solid Blue Clean LED: Cleaning is required. A Digital Check cleaning card is needed to clean the scanner.
See the Cleaning the TS500 Drive Rollers Using a Cleaning Card section for additional information on how to
clean the TS500 scanner.
Press the Smart Button 3 times in a span of 3 seconds to start the scanner’s cleaning mode.
AccuTrac™ Plus Feed System
Note: Only for scanners that have the factory installed AccuTrac Plus feed system.
AccuTrac Plus can be turned on and off. Changing this setting requires that the TS500 is currently connected
to a scanning application –Digital Check’s test software or the user’s banking software. Ensure that the entry
pocket is empty before adjusting this setting.
•Enable: Press the Smart Button twice. The LED light will blink orange.
•Disable: Press the Smart Button twice. The LED light will blink green.

TellerScan®TS500 User Manual
Rev 111618
Page | 14
Loading Items into the Scanner
The TS500’s automatic feeder can handle up to 100 items at a time. Please follow the steps below to ensure
proper feeding.
Step 1: Slide out the entry and exit trays to expand the length of the trays to accommodate larger or business
size checks. Remove all rubber bands, staples, paper clips, etc. Straighten any bent corners or excessively
wrinkled documents.
Step 2: Align / jog the items to prepare them for scanning.
Step 3: The leading and bottom edges of items should be aligned. Place the items by sliding them into the
entry pocket with the front of the item facing out and away from the scanner. Slide the items forward until they
reach the line indicated on the scanner cover and the status LED turns orange.
Exit Tray
Entry Tray
Align the leading and
bottom edges of items
Correctly inserted

TellerScan®TS500 User Manual
Rev 111618
Page | 15
ID Card Scanner
ID Cards: ID cards should be inserted into the ID card slot facing the exit pocket. Insert the ID card into the
scanner and up to the indicated line on the cover and then begin the ID scan process.
Magnetic Stripe Reader
Magnetic Stripe: Swipe the card with the magnetic stripe facing the arrow towards the reader.
Correctly inserted
Magnetic stripe
should face the arrow

TellerScan®TS500 User Manual
Rev 111618
Page | 16
Accessing the TellerScan TS500
Accessing the Internal Document Path
The TS500 has 3 access doors: the camera door, rear path door, and feed roller door. These can be opened
separately by pulling on the indent on each door. This gives access to the path.
Accessing the Center Cover
The TS500 center cover can be lifted up and hinged towards the front of the scanner. This gives access to the
ink cartridge platform and discriminator pad.
Camera Door
Rear Path Door
Feed Roller Door
Pull on the indents
to the access doors
Open Center
Cover

TellerScan®TS500 User Manual
Rev 111618
Page | 17
TellerScan TS500 Routine Maintenance
TS500 Maintenance Overview
Over time, ink, dirt and dust particles will collect on the scanner rollers and in the document track. Therefore, it
is necessary to clean these areas to ensure reliable performance.
The Clean LED on the scanner will light up blue when the typical cleaning interval is reached. Use a Digital
Check cleaning card to clean the scanner rollers. See the Cleaning Process section for additional information.
Inspect the quality of the captured images on a regular basis. If the image is affected by lines, streaks, or
smudges etc., the camera glass should be cleaned.
Inspecting the TS500 Document Track
In addition to routine drive roller cleaning, a periodic inspection of the entire document track area is also
recommended. Remove any staples, paperclips, debris etc. that might have accumulated during use.
Use a can of compressed air to blow out the document track on a regular basis. Starting from the center of the
path by the ink cartridge platform, blow the dust out toward the entry and exit pockets
Cleaning the TS500 Camera
To clean the cameras, use a Digital Check cleaning swab or a clean, lint free cloth dampened with water to
clean the camera glass. Avoid using paper towels or napkins that leave dust particles on the glass. Be careful
not to scratch the glass when cleaning or accessing the camera.
Camera Glass

TellerScan®TS500 User Manual
Rev 111618
Page | 18
Cleaning the TS500 Drive Rollers Using a Cleaning Card
Use the Digital Check scanner cleaning cards (PN: IS0033 - available at www.digitalcheck.com) for routine
cleaning maintenance.
Note: In order to maintain optimum performance, it is recommended to use a cleaning card after every 10,000
item scans. This process takes less than 2 minutes to complete. It is advised to work out a schedule that allows
regular cleanings to be performed.
Step 1: Press the Smart Button 3 times in a span of 3 seconds to start the scanner’s cleaning mode.
Step 2: Slide the cleaning card forward until it reaches the line indicated on the scanner cover. The scanner
will begin the automated cleaning process.
Step 3: The scanner will automatically scrub the feed rollers against the cleaning card and then feed the card
through the scanner. Once fed through, remove the cleaning card from the exit pocket and place it back in the
entry pocket. The scanner will repeat this step 2 more times. This is one complete cycle and the scanner will
run through 3 complete cycles before finishing.
Step 4: Press the Smart Button 1 time to exit the cleaning mode and wait 60 seconds for the cleaning for the
cleaning fluid to dry from the scanner and for the Clean LED to turn off.
Correctly inserted

TellerScan®TS500 User Manual
Rev 111618
Page | 19
Rotating and Replacing the Discriminator Pad
Note: The discriminator pad is user-replaceable. If the pad is worn on one surface, it can be rotated to an
unworn side. If all sides of the pad are worn, it can be replaced. This is typically only needed for scanners that
have been in service for longer periods of time, or for teller windows and higher-volume remote deposit
settings. (PN: 155177-01 - available at www.digitalcheck.com)
Step 1: Open the center cover and the feed roller door to provide access to the discriminator pad. See the
Accessing the TellerScan TS500 section for additional information.
Step 2: Lift or pull up on the discriminator pad to remove. There are no tools required for removal.
Step 3: Rotate the pad to an unworn side. If all sides of the pad are worn replace with a new discriminator pad.
Reinsert the pad into the scanner, push down completely, and close the center cover and feed roller door.
Discriminator Pad
Rotate pad 90°
Worn side of pad

TellerScan®TS500 User Manual
Rev 111618
Page | 20
TellerScan TS500 Troubleshooting
Connectivity
Status LED is not lit:
•Check for a green light on the power supply. Reseat all power connectors. Press the Smart Button on
the scanner to turn on.
Status LED is solid red:
•The USB cable is not connected to the PC, or the port is powered off. Unplug and reconnect the USB
cable, or try a different USB port on the PC.
Status LED is slowly flashing green:
•Scanner is in standby mode waiting to be acquired by the application. If the application is unable to acquire
the scanner, check the status of the USB driver.
•Device driver problem –Open Windows Device Manager and look at the “Universal Serial Bus Controllers”
section.
▪If no driver is found it will show “USB 2.0 Hub” as the device.
▪If an older Digital Check driver is found, it will show “USB 2.0 Hub” and under “Other Devices” it will
show “TS500”.
▪If the correct driver is found it will show “TellerScan”.
Document Feeding Problems
The TS500 features an auto-feeder and does not require any user adjustments. If feeding problems occur,
check the documents for bent or folded edges, and debris in the scanner document track. Ensure that all items
have been properly jogged / aligned and inserted correctly. If feeding problems are still experienced, try
cleaning the drive rollers. See the Cleaning the TS500 Drive Rollers section for additional information.
It might also be necessary to rotate the discriminator feed pad and retest.
Clearing Jams
If a jam occurs, the paper path must be cleared. To do this, try to advance the jammed document by pressing
the “Eject” button in the scanning application, if available. If the document does not exit the track, grab the
document with both hands and carefully wiggle the document back and forth while lifting up on it. See the
Accessing the TellerScan TS500 section for additional information on how to open and access the scanner.
Image Quality
If you notice either streaking or fading on the images, the camera glass might require cleaning. See the
Cleaning the TS500 Cameras section for additional information.
MICR Errors
Confirm that the document has known working MICR ink/toner. If MICR errors are still occurring, verify that the
TS500 power supply or another device’s power supply is 6 or more inches away from the scanner. Next,
inspect the MICR assembly for debris, particularly metal objects. If no debris is found, inspect the assembly
itself for damage or incorrect position or wiring.
Drive-up teller pneumatic tubes and static buildup can also cause MICR errors; verify that the scanner is at
least 6 inches away from these types of devices as well.