Digital Check TellerScan TS240 User manual

TellerScan®TS240 User Manual
December 2013_Rev 122013

TellerScan®TS240 User Manual
Rev 122013
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Table of Contents
About the TellerScan TS240 ...........................................................................................................................4
Radio Frequency Interference........................................................................................................................4
TellerScan TS240 System Requirements.......................................................................................................4
TellerScan TS240 Included Equipment..........................................................................................................5
External View of the TellerScan TS240..........................................................................................................6
Rear View of the TellerScan TS240...............................................................................................................6
TellerScan TS240 Initial Setup........................................................................................................................7
New User Notice............................................................................................................................................7
Cable Connections and Scanner Placement..................................................................................................7
Installing the 1 Line Printer Ink Cartridge...................................................................................................... 8
Installing the 1 Line Printer Ink Cartridge (continued).....................................................................................9
Installing the 4 Line Printer Ink Cartridge.................................................................................................... 10
Installing the Ink Cartridge (continued).........................................................................................................11
Installing the Franker Roller .........................................................................................................................12
Testing the Scanner ...................................................................................................................................... 13
Installing the Optional USB Driver................................................................................................................13
Installing ScanLite2......................................................................................................................................13
LED Status Indicator ..................................................................................................................................... 14
LED Status Indicator....................................................................................................................................14
LED Status Indicator (continued) .................................................................................................................15
Loading Items into the Scanner ................................................................................................................... 16
Accessing the TellerScan TS240..................................................................................................................17
Accessing the Internal Document Path ........................................................................................................17
Accessing the Cameras...............................................................................................................................17
Accessing the Cameras (continued).............................................................................................................18
Closing the Camera Door.............................................................................................................................18
TellerScan TS240 Routine Maintenance ...................................................................................................... 19
TellerScan TS240 Maintenance Overview ...................................................................................................19
Inspect the TS240 Document Track............................................................................................................. 19
Cleaning the TS240 Camera........................................................................................................................19
Cleaning the TS240 Drive Rollers Using a Cleaning Card............................................................................20
Cleaning the TS240 Drive Rollers Using a Cleaning Swab ..........................................................................21
Replacing the SADR Discrimination Roller ................................................................................................. 22

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TellerScan TS240 Troubleshooting.............................................................................................................. 23
Document Feeding Problems.......................................................................................................................23
Clearing Jams..............................................................................................................................................23
Image Quality............................................................................................................................................... 23
MICR Errors.................................................................................................................................................23
Using the Diagnostic Pop Up .......................................................................................................................23
TellerScan TS240 Frequently Asked Questions..........................................................................................24
Is Using a Check Jogger Recommended?...................................................................................................24
What is the Typical Cleaning Interval?.........................................................................................................24
What is the LED Status Light Sequence?..................................................................................................... 24
What About Avoiding MICR Read Head Interference?.................................................................................24
How Long Does the Ink Cartridge Last?.......................................................................................................24
What is the Entry Tray Capacity?................................................................................................................. 24
What is the Exit Pocket(s) Capacity? ...........................................................................................................24
How Many Checks Per Minute Should My TS240 Scan?.............................................................................24
TellerScan TS240 Specifications..................................................................................................................25
Digital Check Contact Information............................................................................................................... 26

TellerScan®TS240 User Manual
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About the TellerScan TS240
The TellerScan TS240 is an easy-to-use, high volume check scanner that automatically scans the front and/or
back side of checks and reads the MICR (Magnetic Ink Character Recognition) code line. The images and data
are then transmitted through a USB (Universal Serial Bus) interface to the PC. The TS240 has an auto feeder
that handles up to 100 items and a 100 item exit pocket.
The TS240 is rated at up to 100 documents per minute (DPM) scanning speed. Speeds will vary based on the
length of the document, applications used, the PC processing speeds and specific scanner model.
The TS240 does not have an ‘On / Off Switch’, but will become fully activated when the USB cable is
connected to a powered on PC. The TS240 is automatically powered off when the PC powers down as it
senses the loss of power to the USB port.
Radio Frequency Interference
The TS240 could generate or use radiate radio frequency energy. If the unit is not installed and used properly,
that is, in strict accordance with the instructions in this manual it could cause harmful interference to radio
communications. It has been tested and found to comply with the limits for Class B digital devices pursuant to
Subpart J of Part 15 of FCC Rules, which are designed to provide reasonable protection against harmful
interference when operated in a commercial environment.
Operation of this equipment in a residential area is not likely to cause interference due to its Class B rating.
TellerScan TS240 System Requirements
Recommended
Minimum
2.4 GHz Dual Core Processor or faster
2 GB RAM or more
1.6 GHz Pentium IV class processor or faster
1 GB RAM
10 GB free disk space
1.5 GB free disk space
Windows 7 or 8 (64 bit)
Windows XP, Windows Vista, Windows 7 or 8
USB 2.0 port
USB 2.0 port
DCC API 12.05 or newer
DCC API 11.02 for Energy Star models
DCC API 10.05 for standard models

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TellerScan TS240 Included Equipment
The TellerScan TS240 includes the following equipment in the box:
TellerScan TS240 check scanner
100v-240v 50/60hz voltage sensing, external power supply and cord
USB 2.0 cable
Ink cartridge - MS0083 (1 line printer) or MS0095 (4 line printer) depending on model
Note: Ink cartridges are included only with ‘Inkjet’ models
Franker stamp
Note: Ink cartridges are included only with ‘Franker’ models

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TellerScan TS240 Features
External View of the TellerScan TS240
Rear View of the TellerScan TS240

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TellerScan TS240 Initial Setup
New User Notice
PLEASE NOTE: Do not connect the ‘USB’cable from the scanner to your PC before installing the ‘drivers’ or
the ‘scanning application / software’. Digital Check does not provide scanning software. Please contact your
bank or other solution provider for further assistance with installing the driver or getting the scanning software
set up or installed.
Digital Check provides only an optional driver installation utility and a separate demonstration program.
See the ‘Installing the Optional USB Driver’ section or the ‘Installing Scanlite2’section for additional
information.
Cable Connections and Scanner Placement
Note: Do not connect the ‘USB’cable from the scanner to your PC before installing the ‘drivers’ or the
‘scanning application / software’.
Place the unit on a flat surface near the PC and away from direct light sources such as spot lights or desk
lamps. Place the scanner in a position that is at least 6 inches away from any power supply, other
electronic devices, pneumatic tubes at the teller window, etc.
Connect the ‘Power Cord’for the external ‘Power Supply’to the ‘Power Supply’and then plug the
connector into the rear ‘Power Connection’ port.
Connect the ‘USB’cable by plugging it into the rear USB port.

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Installing the 1 Line Printer Ink Cartridge
Note: This step only applies to TellerScan TS240s that have the optional inkjet configuration. Follow these
instructions when installing the ink cartridge for the first time, or when replacing an empty cartridge.
Inkjet platform style might vary based on production. The cartridges are installed the same way for all TS240 1
line platform styles.
Step 1: Lift up on the ‘Center Cover’ to remove it and provide access to the ‘Ink Cartridge Platform’.
Step 2: Open the ink cartridge pouch and remove the protective tape covering the ink nozzles. Be careful not
to touch the ink nozzle with your fingers or allow it to come in contact with anything else.

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Installing the 1 Line Printer Ink Cartridge (continued)
Step 3: Insert the nozzle end of the cartridge into the platform while keeping the end of the cartridge tilted
slightly upward. Push down on the rear of the cartridge until it clicks twice and snaps into position.
Step 4: Verify that the cartridge is properly installed. The cartridge should appear tilted at a slight angle when
fully seated. Replace the ‘Center Cover’ by setting it back on the unit vertically.
Note: If the scanner has to be transported by common carrier from one place to another or will experience
extended periods of inactivity, it is advisable to remove the ink cartridge from the scanner and seal it in an
airtight bag. If the cartridge has not been used for an extended period of time, it might be necessary to clean
the inkjet nozzles by gently blotting them with a towel dampened with water or using Digital Checks Inkjet
Cleaning Swabs (PN: IS0032 –available at www.digitalcheck.com).

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Installing the 4 Line Printer Ink Cartridge
Follow these instructions when installing the ink cartridge for the first time, or when replacing an empty
cartridge.
Note: The following steps must be followed when installing a new cartridge, replacing a cartridge or prior to
troubleshooting any application related inkjet errors.
1.) Cartridge must be at room temperature (65-80 degrees) before being installed
2.) Insert the 4 line print cartridge
3.) Wait 10 seconds (the cartridge will perform a self-check during this period)
4.) The scanner is now ready to be used
Step 1: Lift up on the ‘Center Cover’ to remove it and provide access to the ‘Ink Cartridge Platform’.
Step 2: Open the ink cartridge pouch and remove the protective tape covering the ink nozzles. Be careful not
to touch the ink nozzle with your fingers or allow it to come in contact with anything else.

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Installing the Ink Cartridge (continued)
Step 3: Press on the ‘Push to Open’ blue tab on the side of the inkjet platform to open the latch.
Step 4: Carefully insert the cartridge into the platform from the top with the contacts facing down. Make sure
that the cartridge is fully seated by pressing on the top of the cartridge.
Step 5: Close and secure the top latch. Press down on the ‘Push to Close’ section of the latch. Replace the
‘Center Cover’ by setting it back on the unit vertically.
Note: If the scanner has to be transported by common carrier from one place to another or will experience
extended periods of inactivity, it is advisable to remove the ink cartridge from the scanner and seal it in an
airtight bag. If the cartridge has not been used for an extended period of time, it might be necessary to clean
the inkjet nozzles by gently blotting them with a towel dampened with water or using Digital Checks Inkjet
Cleaning Swabs (PN: IS0032 –available at www.digitalcheck.com).

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Installing the Franker Roller
Note: This step only applies to TellerScan TS240s that have the optional franker configuration. Follow these
instructions when installing the franker roller for the first time, or when replacing an empty franking roller.
Step 1: Remove the Center and Outer scanner
covers. Locate and remove the White Nylon
Thumbscrew.
Step 2: Swing out the outer Camera Door. Locate
the Franker Roller Mounting Post.
Hold the Franker Roller with the tab facing out
and lined up with the Metal Spring. Snap the
Franker Roller onto the Mounting Post.
Step 3: Rotate the Franker Roller until it touches
the Metal Spring (as shown).
Step 4: Close the Camera Door and screw the
White Nylon Thumbscrew back in place.
Replace the Center and Outer scanner covers.

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Testing the Scanner
Installing the Optional USB Driver
PLEASE NOTE: Do not connect the ‘USB’cable from the scanner to your PC before installing the ‘drivers’ or
the ‘scanning application / software’. Digital Check does not provide scanning software. Please contact your
bank or other solution provider for further assistance with installing the driver or getting the scanning software
set up or installed.
Digital Check provides only an optional driver installation utility and a separate demonstration program.
Step 1: Download or Run the ‘TellerScan USB Driver’ installation file from www.digitalcheck.com
Step 2: If the scanner is currently connected to the PC, disconnect the ‘USB’cable from the PC. Turn the
power off on any locally attached USB devices, such as printers, scanners or multifunction devices. This will
help eliminate any possible conflicts between the various USB devices connected to the PC during the driver
installation.
Step 3: If downloaded / saved to a local drive, double-click on the TellerScanDriver.exe file to start the
installation sequence. Follow the on-screen steps to complete the installation.
Step 4: With the ‘USB and ‘Power Supply’cables connected to the PC, the status LED on the scanner should
now be active.
Windows should now detect a new hardware device.
The scanner is ready to be used with a ‘scanning application’ or a Digital Check demo program.
Installing ScanLite2
The Digital Check demo program (ScanLite2) is a basic utility that allows you to scan and view images and test
the various scanner functions. ‘ScanLite2’is also useful for cleaning the scanner. See the ‘Cleaning the TS240
Drive Rollers’ section for additional information.
Step 1: Download or Run the ‘ScanLite2’ installation file from www.digitalcheck.com
Step 2: If downloaded / saved to a local drive, double-click on the ‘ScanLite2.exe’file to start the installation
sequence. Follow the on-screen steps to complete the installation.
Step 3: ‘ScanLite2’will launch automatically after installation, or it can be started from a shortcut that is placed
on the Desktop during the installation process.
Note: ‘ScanLite2’ does not save any image or MICR data to the PC. Once the scanned item disappears from
the screen or the utility is shutdown, the data is removed / cleared.

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LED Status Indicator
LED Status Indicator
Off or No LED: The ‘USB cable is not connected and/or no power to the scanner.
Red LED: Scanner ‘USB’and ‘Power Supply’ cables are properly connected. This is the default state when an
application is not controlling the scanner or has not yet acquired the scanner.
Note: Both ends of the ‘USB’cable must be plugged in for the LED light to turn ‘Red’. If the LED does not turn
‘Red’, check and reseat the end of the ‘USB’cable going into the PC and into the scanner and that the PC is
turned on. Then, check that the ‘Power Supply’ cables are connected properly and the source is live.

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LED Status Indicator (continued)
Green LED: The scanning application has successfully acquired the scanner and it is ready to be used.
Additional LED Information: After the TellerScan TS240 is synchronized with the application; the LED is
used to detect the presence of documents in the entry pocket and will turn ‘Orange’ when a document has
been loaded.
Once the scan cycle has started, the items in the ‘Entry Tray’ should feed into the path one at a time. When the
last has been scanned, the scanning process will stop and the items should be stacked in the ‘Exit Tray’.
A flashing ‘Red’ LED indicates an error. Select an eject option within the application, if available, or look for a
document in the path. If there is a stopped or jammed item in the path, remove it from the scanner. See the
‘Accessing the TellerScan TS240’section for additional information on how to open up and access the
scanner.
If the LED is still showing a ‘Red’ color after clearing a document jam, press and hold the ‘Reset’ button for 1-2
seconds to restart the scanner.

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Loading Items into the Scanner
The TS240’s automatic feeder can handle up to 100 items at a time. Please follow the steps below to ensure
proper feeding.
Step 1: Slide out the ‘Exit Tray’to expand the length of the tray to accommodate larger or business size
checks. Remove all rubber bands, staples, paper clips, etc. Straighten any bent corners or excessively
wrinkled documents.
Step 2: Align / jog the items to prepare them for scanning.
Step 3: The leading and bottom edges of items should be aligned. Place the item(s) by sliding them into the
‘Entry Tray’with the front of the item facing out and away from the scanner.
Step 4: Aligned items must be inserted flat into the ‘Entry Tray’ and slid forward until they stop or are pulled
into the scanner.

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Accessing the TellerScan TS240
Accessing the Internal Document Path
The TellerScan TS240 has two covers, the ‘Center’ cover and ‘Outer’ cover. These can be removed separately
or together by lifting / pulling up on the covers.
Accessing the Cameras
Note: Older models might have a white nylon thumbscrew in place of the latch shown below.
Step 1: With the ‘Center’ and ‘Outer; covers removed, locate the blue ‘Camera Door Latch’ and the tab part of
the latch to unlock the camera door assembly.

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Accessing the Cameras (continued)
Step 2: Carefully swing open the camera door once it is unlocked.
Note: Look for the white strip behind the glass, which is the camera. Be careful not to scratch the glass when
cleaning or accessing the camera for any reason.
Closing the Camera Door
Note: Verify that the ‘Camera Door’ is locked or closed all of the way after opening or if experiencing document
jams in this section of the scanner.
Step 1: Close the ‘Camera Door’by swinging it back into its original position.
Step 2: Lock the ‘Camera Door’ by pinching the lower part of the camera assembly together. Press on the area
of the door that has the blue dot. The ‘Camera Door’ will “click” into place and should not move or feel loose.

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TellerScan TS240 Routine Maintenance
TellerScan TS240 Maintenance Overview
Over time, ink, dirt and dust particles will collect on the scanner rollers and in the document track. Therefore, it
is necessary to clean these areas to ensure reliable performance.
Perform a periodic inspection of the document track and use a Digital Check cleaning card to clean the
scanner rollers. Using a can of compressed air will help keep the document track clean.
Inspect the quality of the captured images on a regular basis. If the image quality drops off, clean the camera
glass by following the procedure below.
Inspect the TS240 Document Track
In addition to routine drive roller cleaning, a periodic inspection of the entire document track area is also
recommended. The use of a flashlight will enhance the visual inspection in the camera section and throughout
the document track. Remove any staples, paperclips, debris etc. that might have accumulated during use.
Have a can of compressed air available to blow out the document track on a regular basis. Blow the dust
toward the entry and exit pockets starting from the center of the path by the ink cartridge platform.
Cleaning the TS240 Camera
To clean the cameras, use a Digital Check cleaning swab or a clean cloth to wipe the camera glass. Be careful
not to scratch the glass when cleaning or accessing the camera for any reason. See the ‘Accessing the
Cameras’ section for additional information on opening the assembly prior to cleaning.

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Cleaning the TS240 Drive Rollers Using a Cleaning Card
Use the Digital Check scanner cleaning swabs (PN: IS0030) and the cleaning cards (PN: IS0028 - available at
www.digitalcheck.com) for regular cleaning maintenance.
Note: Use a scanning application or Digital Check’s ‘ScanLite2’ utility to start the scanner motors so that the
rollers are turning during the cleaning process.
Step 1: Insert the cleaning card into the scanner. Hold onto the card in order to “scrub” the 2 ‘Entry Drive’
rollers. Keep holding onto the card so that it does not feed into the scanner.
Step 2: Feed the cleaning card through the scanner another 6-8 times. Allow the card to scan all of the way
through, flipping the card between cycles, top to bottom or to a clean side after each pass though the scanner.
Discard the cleaning card(s) after use.