Digoo DG-MYQ User manual

Digoo DG-MYQ
Cloud Storage WiFi Camera
Operation Manual
Dear All,
Thank you for using our DG-MYQ Cloud Storage WIFI Camera. Before you
use, please read the operating instruction carefully and if you have any
questions, please contact us freely.

1、Main Function Description
2、How To Download Mobile APP
A) Search and download “DigooCloud” in Apple Store or Android app store.
B) Scan the QR code below.
For Android For IOS

3、How To Use the App
Register An Account
When you use the app for the first time, you need to use an email account to register
an new account, click “Sign Up” and set up the password yourself.
*If you forget the password, you can reset it.
Just click "Forgot Password” on the login page.
*Password should be at least 6 characters and less than 30 characters.
It should be a combination of letters and numbers
Add The Camera
1) Scan QR Code to Add

A, Please make sure your phone has connected to the Wi-Fi, and then click “Scan QR
code to add”, reset the camera, after hearing the sound “Please use mobile phone for
Wi-Fi configuration”, please click the “Press the SET button”
B, Select the same WIFI your phone use and login with the WIFI password.
C, Align the two-dimensional code displayed on the phone with the camera lens,
maintain a distance of 4-8 inches and keep balance.
D, Click “Hear the buzzing” after hearing the Beep, a few seconds later, you will hear
the voice “Internet connected, welcome to use cloud camera”
2) Choose a wired network（Only support LAN port device）
A, Please connect network cable between camera and Wi-Fi router.
B, After your phone connect to the Wi-Fi, Click “Add device” and “Choose a wired
network”

C, Please scan the QR code on the device and wait for the network connection to
succeed.
D, Open the video, click the set icon to the settings page
E, Select “Wi-Fi Network” and choose the same WIFI your phone use, login with your
password, then click “Connect”
F, Unplug the network cable.
2、Choose a Wi-Fi Network
A、After your phone connect to a Wi-Fi, please click “Add device” and “Choose a
Wi-Fi network”
reset the camera, after hearing the voice “Please use mobile phone for Wi-Fi
configuration”, please click the “Press the SET button”
B、Select the same WIFI your phone use and login with the WIFI password.
C、Hear the voice “Internet connected, welcome to use cloud camera” and wait for the
Wi-Fi connection succeed.

Function Introduction
Go to real-time video page
A：Favorites, save any video you like
B：Message, including the motion alarm and
audible alarm
C: Pan & Tilt
D：Mute/Unmute
E：Two way audio.
F：Snapshot
G：Parameter Menu
H：Full Screen
I：Cloud video replay, drag each timeline
position to check the history recording.

1、cloud video playback / edit
click the icon,
check the cloud
video page
change the
title of this video
set the time of
this video
choose the video and
click “cut”
Click save, and the video will be saved to “my videos” automatically
2、Favorites video playback / share
A、Click “Favorites”
B、Choose and play the video
C、Click “Share”, you could share your Video on Facebook and YouTube, it will be
shared by link.
D、Select “Download” to save the video to your phone.

3、Close/Open the camera, set your monitoring plan
A、Click the setting icon, check the parameter menu
B、Click “Device is On” to open / close the camera
C、Click “Auto Turn On/Off ” to set the monitoring plan

4、Cloud Storage Service
We offer 15-day-long cloud service, everyone can enjoy the cloud storage service for
free, after that you can choose to pay for the service with a low cost.
A、Select “Cloud Video Plan” and check Subscription packages
B、There are three kinds of subscription packages for you, you can choose the month
service/ year service freely.
C、We support PayPal payment system, click “Go to PayPal now” and then finish the
payment ( please install PayPal app in advance )
Note ：The cloud services are supported by Amazon AWS, all the videos and
messages are saved to amazon web services, it was authenticated by US-EU
Safe Harbor protocol verification, ensuring your safety and privacy are
inviolable. Due to the cloud subscription package is binding with the device, if
the camera stops working and you need to transfer the subscription package to
new device, please contact the seller.
5、Notification Settings
Click Notification Settings, set
the notification model.
A、Open audible alarm，get
the alarm message and
record the video after hearing
the voice.
B、Open motion alarm, get the
alarm message and record
the video after the changes
monitored by camera.

C、schedule notifications.
D、Open/Close mobile phone notifications.
E：Set email notifications.
6、SD card
Insert the SD card into the camera and start the camera
(Don’t do this while it’s working)
TF card requirements
A:Memory space 8-64G
B:C10 TF card
C:FAT32 format
D:Use after formatting
Click “SDCard State” to
check it
Note：After the SD card
is inserted, the video will be
saved to the SD card and
loop coverage in the future.
7、Other functions setting
A、Device name
B、Time zone.
HD video: switch the quality of video, HD /
SD
Device Microphone: Open / Close the
microphone
Night Vision：
1、Off / Close the night vision
2、On, always open night vision
3、Auto, automatic switchover
Rotate The Video Feed 180° ：Flip the
picture when the camera is installed under
the roof.
Wi-Fi Network: Change the Wi-Fi on the
device.

Note: The Wi-Fi must be searchable, if the location is changed and the Wi-Fi is
different, please reset and connect to the new Wi-Fi again.
Device Details: Check the ID and the number of the software\hardware of the
device.
Remove Device：Please remove the camera of your account if you need to use
another account to add the camera.
4、How to check the video on Browser
1、Log In
Enter your email address and login with your password on https://www.eyeplusiot.com

2、Function introduction
A、4x Digital zoom
B、Stop playback
C、Volume setting
D、Talkback button
E、PAN / TILT
F、Full Screen
G、Close / Open Camera
H、Parameter setting, set the quality of video and settings of notifications.
I、Cloud video replay, drag to each timeline position to check the history recording.

4、FAQ
1、Can’t add the device？
A、Please make sure the camera has been reset. Press the Reset button until hear the
Prompt Tone
B、Only support 2.4GHZ Wi-Fi, if your Wi-Fi router is 5GHZ, please switch to 2.4/5GHZ
dual mode.
C、Please confirm the camera wasn’t bound by the other account.
There are four sound prompts in the progress
（1）“Please use mobile phone for Wi-Fi configuration” after power on.
（2）Select your Wi-Fi and login with your password, after the device makes a noise like
“Beep” you will hear this “Please wait for Wi-Fi connecting”.
（3）“Please wait for internet connecting” after getting the Internet IP address.
（4）“Internet connected welcome to use cloud camera”
A、If you can’t go to the second step, please confirm the Wi-Fi channel is not hidden,
and the Wi-Fi router can’t be so far from the camera. If this way doesn’t work, please
scan the QR code to add the camera.
B、If you can’t go to the third step, please reduce the number of the Wi-Fi user name,
and delete the special characters of your Wi-Fi password.
C、If you can’t go to the forth step, please try again, if it still doesn’t work, please
contact the seller.
2、What’s the difference of the timeline’s colors？
Orange means Alarm Vdeo Recording—Blue means Audible Alarm Vdeo Recording
—Gray means No Exceptions and TF Card Video Recording—white means no recording.
3、 Why does it have an interval while the video is recording to the TF card
The size of the video file is limited. Once the video size close to the critical value, the
video file will be created and the next video will continue to be recorded, there is an
interval but very short.
4、The TF card can’t be identified？
Please check if the TF card meets the quality requirements, when the Wi-Fi signal is
not good, it also can’t be identified.
5、The video recording timeline is blank after the cloud service expired.
The video can’t be replayed after cloud service expired, if there is no TF card in the
camera, the video would not be recorded.
If the TF card is always working, but the video files disappear, please check the
Check TF card state, if it is normal on the App but no video has been recorded, please
format the TF card. If it still doesn’t work, please use an new TF card and try again.
6、Why I can’t get the notifications on my phone？
Make sure the App get the message pushing rights
Otherwise, when you are watching the real-time video on the App, there is no warning
notifications, because it’s unnecessary to send notifications when you are watching the
video online.
Advanced message push system, the warning notifications won’t be pushed to your
phone all the time but it will record all the messages and videos.

7、Camera disconnect？
Please check the power and network, then restart the camera. If this way doesn’t
work please remove the camera and add it again on the App.
8、Circle in the video, video runs slowly？
Circle in the video means it’s still loading, please check your network
environment.
9、How do the other people watch the video?
Share the App Account information with other people.
10、How many people can use the account simultaneously.
There is no theoretical limitation.
11、Why adding camera to another account would fail?？
One camera one account, if the other account needs to add the camera, please
remove the camera of the current device.
12、How can I get my camera connect to the other Wi-Fi.
Two ways:
A：When you need to change to another Wi-Fi without moving the place.
Parameter setting >> Wi-Fi Network >> select the Wi-Fi
B: When the camera is moved to another place, please start the camera, you will see the
“Device disconnected” on the main page, and then click “TROUBLESHOOT” to connect
to the Wi-Fi again.
• After sales instruction
1、The product will be updated in real time, if there is an update, it will not be
noticed anymore, please visit our official website for reference.
2、Introductions of the basic function of the products are included in the
instruction, please read all the information on the user manual carefully.
3、lf any problems occur in the usage of the video camera, please contact the
us freely.
4、We have made every effort to ensure the completeness and correctness of
contents of the instruction, but there may still some deviations between part of
the data and the actual situation, if you have any question or dispute,please
contact us freely.
5、Losses caused by operating without following the instruction of the manual
book should be assumed by users.
This instruction applies to consumer product.
Kindly reminder: if the instruction is updated, it will not be noticed any more,
dual video recording memory (TF card/cloud storage) is supported by the
video camera; to better safeguard safety of video recording, users could
select multiple cloud video recording mode for video camera via service
channels, choosing month payment/ year payment for cloud storage service.