Axis Q35-VE Series User manual

AXISQ35-VESeries
AXISQ3504-VEFixedDomeNetworkCamera
AXISQ3505-VEMkIIFixedDomeNetworkCamera
InstallationGuide

LegaConsiderations
Videoandaudiosurveillancecanberegulatedbylawsthat
varyfromcountrytocountry.Checkthelawsinyourlocal
regionbeforeusingthisproductforsurveillancepurposes.
Thisproductincludesone(1)H.24decoderlicenseand
one(1)AACdecoderlicense.Topurchasefurtherlicenses,
contactyourreseller.
Liabiity
Everycarehasbeentakeninthepreparationofthis
document.PleaseinformyourlocalAxisofceofany
inaccuraciesoromissions.AxisCommunicationsABcannot
beheldresponsibleforanytechnicalortypographicalerrors
andreservestherighttomakechangestotheproductand
manualswithoutpriornotice.AxisCommunicationsAB
makesnowarrantyofanykindwithregardtothematerial
containedwithinthisdocument,including,butnotlimited
to,theimpliedwarrantiesofmerchantabilityandtnessfor
aparticularpurpose.AxisCommunicationsABshallnot
beliablenorresponsibleforincidentalorconsequential
damagesinconnectionwiththefurnishing,performance
oruseofthismaterial.Thisproductisonlytobeusedfor
itsintendedpurpose.
InteectuaPropertyRights
AxisABhasintellectualpropertyrightsrelatingto
technologyembodiedintheproductdescribedinthis
document.Inparticular,andwithoutlimitation,these
intellectualpropertyrightsmayincludeoneormoreof
thepatentslistedatwww.axis.com/patent.htmandoneor
moreadditionalpatentsorpendingpatentapplicationsin
theUSandothercountries.
Thisproductcontainslicensedthird-partysoftware.See
themenuitem“About”intheproduct’suserinterfacefor
moreinformation.
ThisproductcontainssourcecodecopyrightAppleComputer,
Inc.,underthetermsofApplePublicSourceLicense2.0
(seewww.opensource.apple.com/apsl).Thesourcecodeis
availablefromhttps://developer.apple.com/bonjour/
EquipmentModications
Thisequipmentmustbeinstalledandusedin
strictaccordancewiththeinstructionsgiveninthe
userdocumentation.Thisequipmentcontainsno
user-serviceablecomponents.Unauthorizedequipment
changesormodicationswillinvalidateallapplicable
regulatorycerticationsandapprovals.
TrademarkAcknowedgments
AXISCOMMUNICATIONS,AXIS,ETRAX,ARTPECandVAPIX
areregisteredtrademarksortrademarkapplicationsofAxis
ABinvariousjurisdictions.Allothercompanynamesand
productsaretrademarksorregisteredtrademarksoftheir
respectivecompanies.
Apple,Boa,Apache,Bonjour,Ethernet,InternetExplorer,
Linux,Microsoft,Mozilla,Real,SMPTE,QuickTime,UNIX,
Windows,WindowsVistaandWWWareregistered
trademarksoftherespectiveholders.Javaandall
Java-basedtrademarksandlogosaretrademarksor
registeredtrademarksofOracleand/oritsafliates.
UPnPTMisacerticationmarkoftheUPnPTMImplementers
Corporation.
SD,SDHCandSDXCaretrademarksorregisteredtrademarks
ofSD-3C,LLCintheUnitedStates,othercountriesorboth.
Also,miniSD,microSD,miniSDHC,microSDHC,microSDXC
arealltrademarksorregisteredtrademarksofSD-3C,LLC
intheUnitedStates,othercountriesorboth.
ReguatoryInformation
Europe
ThisproductcomplieswiththeapplicableCEmarking
directivesandharmonizedstandards:
•RestrictionsofHazardousSubstances(RoHS)Directive
2011/5/EU.SeeDisposalandRecycling3.
Acopyoftheoriginaldeclarationofconformitymaybe
obtainedfromAxisCommunicationsAB.SeeContact
Information3.
EectromagneticCompatibiity(EMC)
Thisequipmenthasbeendesignedandtestedtofulll
applicablestandardsfor:
•Radiofrequencyemissionwheninstalledaccordingto
theinstructionsandusedinitsintendedenvironment.
•Immunitytoelectricalandelectromagneticphenomena
wheninstalledaccordingtotheinstructionsandused
initsintendedenvironment.
USA
Thisequipmenthasbeentestedusingashieldednetwork
cable(STP)andfoundtocomplywiththelimitsfora
ClassAdigitaldevice,pursuanttopart15oftheFCCRules.
Theselimitsaredesignedtoprovidereasonableprotection
againstharmfulinterferencewhentheequipmentis
operatedinacommercialenvironment.Thisequipment
generates,uses,andcanradiateradiofrequencyenergy
and,ifnotinstalledandusedinaccordancewiththe
instructionmanual,maycauseharmfulinterferenceto
radiocommunications.Operationofthisequipmentin
aresidentialareaislikelytocauseharmfulinterference
inwhichcasetheuserwillberequiredtocorrectthe
interferenceathisownexpense.Theproductshallbe
connectedusingashieldednetworkcable(STP)thatis
properlygrounded.
Canada
ThisdigitalapparatuscomplieswithCANICES-3(ClassA).
Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.Cetappareil
numériqueestconformeàlanormeNMBICES-3(classeA).
Leproduitdoitêtreconnectéàl'aided'uncâbleréseau
blindé(STP)quiestcorrectementmisàlaterre.
Europe
ThisdigitalequipmentfulllstherequirementsforRF
emissionaccordingtotheClassAlimitofEN55032.The
productshallbeconnectedusingashieldednetworkcable
(STP)thatisproperlygrounded.Notice!ThisisaClassA
product.Inadomesticenvironmentthisproductmaycause
RFinterference,inwhichcasetheusermayberequired
totakeadequatemeasures.
Thisproductfulllstherequirementsforemissionand
immunityaccordingtoEN50121-4andIEC223-4railway
applications.
Thisproductfulllstherequirementsforimmunity
accordingtoEN1000--1residential,commercialand
light-industrialenvironments.
Thisproductfulllstherequirementsforimmunity
accordingtoEN1000--2industrialenvironments.
Thisproductfulllstherequirementsforimmunity
accordingtoEN55024ofceandcommercial
environments.
Australia/NewZealand
ThisdigitalequipmentfulllstherequirementsforRF
emissionaccordingtotheClassAlimitofAS/NZSCISPR32.
Theproductshallbeconnectedusingashieldednetwork
cable(STP)thatisproperlygrounded.Notice!Thisisa

ClassAproduct.Inadomesticenvironmentthisproduct
maycauseRFinterference,inwhichcasetheusermaybe
requiredtotakeadequatemeasures.
Japan
この装置は、クラスA情報技術装置です。この装
置を家庭環境で使⽤すると電波妨害を引き起こす
ことがあります。この場合には使⽤者が適切な対
策を講ずるよう要求されることがあります。本
製品は、シールドネットワークケーブル(STP)を
使⽤して接続してください。また適切に接地し
てください。
Korea
이기기는가정용(B급)전자파적합기기로서주로
가정에서사용하는것을목적으로하며,모든지
역에서사용할수있습니다.적절히접지된STP
(shieldedtwistedpair)케이블을사용하여제품
을연결하십시오.
Safety
ThisproductcomplieswithIEC/EN/UL0950-1and
IEC/EN/UL0950-22,SafetyofInformationTechnology
Equipment.Theproductshallbegroundedeitherthrougha
shieldednetworkcable(STP)orotherappropriatemethod.
DisposaandRecycing
Whenthisproducthasreachedtheendofitsusefullife,
disposeofitaccordingtolocallawsandregulations.For
informationaboutyournearestdesignatedcollectionpoint,
contactyourlocalauthorityresponsibleforwastedisposal.
Inaccordancewithlocallegislation,penaltiesmaybe
applicableforincorrectdisposalofthiswaste.
Europe
Thissymbolmeansthattheproductshallnotbe
disposedoftogetherwithhouseholdorcommercialwaste.
Directive2012/19/EUonwasteelectricalandelectronic
equipment(WEEE)isapplicableintheEuropeanUnion
memberstates.Topreventpotentialharmtohumanhealth
andtheenvironment,theproductmustbedisposedofin
anapprovedandenvironmentallysaferecyclingprocess.
Forinformationaboutyournearestdesignatedcollection
point,contactyourlocalauthorityresponsibleforwaste
disposal.Businessesshouldcontacttheproductsupplierfor
informationabouthowtodisposeofthisproductcorrectly.
Thisproductcomplieswiththerequirementsof
Directive2011/5/EUontherestrictionoftheuseof
certainhazardoussubstancesinelectricalandelectronic
equipment(RoHS).
China
Thisproductcomplieswiththerequirementsofthe
legislativeactAdministrationontheControlofPollution
CausedbyElectronicInformationProducts(ACPEIP).
ContactInformation
AxisCommunicationsAB
Emdalavägen14
2239Lund
Sweden
Tel:[phone]
Fax:[phone]
www.axis.com
Support
Shouldyourequireanytechnicalassistance,pleasecontact
yourAxisreseller.Ifyourquestionscannotbeanswered
immediately,yourresellerwillforwardyourqueriesthrough
theappropriatechannelstoensurearapidresponse.Ifyou
areconnectedtotheInternet,youcan:
•downloaduserdocumentationandsoftwareupdates
•ndanswerstoresolvedproblemsintheFAQdatabase.
Searchbyproduct,category,orphrase
•reportproblemstoAxissupportstaffbylogginginto
yourprivatesupportarea
•chatwithAxissupportstaff
•visitAxisSupportatwww.axis.com/techsup/
LearnMore!
VisitAxislearningcenterwww.axis.com/academy/for
usefultrainings,webinars,tutorialsandguides.

AXISQ35-VESeries
SafetyInformation
ReadthroughthisInstallationGuidecarefullybeforeinstallingtheproduct.KeeptheInstallation
Guideforfuturereference.
HazardLeves
DANGER
Indicatesahazardoussituationwhich,ifnotavoided,willresultindeathorseriousinjury.
WARNING
Indicatesahazardoussituationwhich,ifnotavoided,couldresultindeathorseriousinjury.
CAUTION
Indicatesahazardoussituationwhich,ifnotavoided,couldresultinminorormoderate
injury.
O O
OTICE TICE TICE
Indicatesasituationwhich,ifnotavoided,couldresultindamagetoproperty.
OtherMessageLeves
Important
Indicatessignicantinformationwhichisessentialfortheproducttofunctioncorrectly.
Note
Indicatesusefulinformationwhichhelpsingettingthemostoutoftheproduct.
5

AXISQ35-VESeries
SafetyInstructions
O O
OTICE TICE TICE
•TheAxisproductshallbeusedincompliancewithlocallawsandregulations.
•StoretheAxisproductinadryandventilatedenvironment.
•AvoidexposingtheAxisproducttoshocksorheavypressure.
•Donotinstalltheproductonunstablebrackets,surfacesorwalls.
•UseonlyapplicabletoolswheninstallingtheAxisproduct.Usingexcessiveforcewith
powertoolscouldcausedamagetotheproduct.
•Donotusechemicals,causticagents,oraerosolcleaners.
•Useacleanclothdampenedwithpurewaterforcleaning.
•Useonlyaccessoriesthatcomplywiththetechnicalspecicationoftheproduct.These
canbeprovidedbyAxisorathirdparty.
•UseonlysparepartsprovidedbyorrecommendedbyAxis.
•Donotattempttorepairtheproductyourself.ContactAxissupportoryourAxisreseller
forservicematters.
Transportation
O O
OTICE TICE TICE
•WhentransportingtheAxisproduct,usetheoriginalpackagingorequivalenttoprevent
damagetotheproduct.
Battery
TheAxisproductusesa3.0VCR2032lithiumbatteryasthepowersupplyforitsinternalreal-time
clock(RTC).Undernormalconditionsthisbatterywilllastforaminimumofveyears.
LowbatterypoweraffectstheoperationoftheRTC,causingittoresetateverypower-up.When
thebatteryneedsreplacing,alogmessagewillappearintheproduct’sserverreport.Formore
informationabouttheserverreport,seetheproduct´ssetuppagesorcontactAxissupport.
Thebatteryshouldnotbereplacedunlessrequired,butifthebatterydoesneedreplacing,contact
Axissupportatwww.axis.com/techsupforassistance.
Lithiumcoincell3.0Vbatteriescontain1,2-dimethoxyethane;ethyleneglycoldimethylether
(EGDME),CASno.110-71-4.
WARNING
•Riskofexplosionifthebatteryisincorrectlyreplaced.
•ReplaceonlywithanidenticalbatteryorabatterywhichisrecommendedbyAxis.
6

AXISQ35-VESeries
•Disposeofusedbatteriesaccordingtolocalregulationsorthebatterymanufacturer's
instructions.
DomeCover
O O
OTICE TICE TICE
•Becarefulnottoscratch,damageorleavengerprintsonthedomecoverbecausethis
coulddecreaseimagequality.Ifpossible,keeptheprotectiveplasticonthedomecover
untiltheinstallationiscomplete.
•Donotcleanadomecoverthatlookscleantotheeyeandneverpolishthesurface.
Excessivecleaningcoulddamagethesurface.
•Forgeneralcleaningofthedomecoveritisrecommendedtouseanon-abrasive,
solvent-freeneutralsoapordetergentmixedwithpurewaterandasoft,cleancloth.Rinse
wellwithpurelukewarmwater.Drywithasoft,cleanclothtopreventwaterspotting.
•Neveruseharshdetergents,gasoline,benzeneoracetoneetc.andavoidcleaningthe
domecoverindirectsunlightoratelevatedtemperatures.
7

8

AXISQ35-VESeries
AbouttheInstallationGuide
ThisInstallationGuideprovidesinstructionsforinstallingAXISQ3504-VEFixedDomeNetwork
CameraorAXISQ3505-VEMkIIFixedDomeNetworkCameraonyournetwork.Forotheraspects
ofusingtheproduct,seetheUserManualavailableatwww.axis.com
InstaationSteps
1.Makesurethepackagecontents,toolsandothermaterialsnecessaryfortheinstallation
areinorder.Seepage9.
2.Studythehardwareoverview.Seepage10.
3.Studythespecications.Seepage15.
4.Installthehardware.Seepage17.
5.Accesstheproduct.Seepage24.
PackageContents
•AXISQ3504-VEFixedDomeNetworkCameraorAXISQ3505-VEMkIIFixedDome
NetworkCamera
•Resistorx®L-keyTR20
•I/Oconnector
•Extracablegaskets
-CableGasketM205mm(forcablediameter5–10mm)
-CableGasketM203mm(forcablediameter3–5mm)
•Weathershield
•AXISConduitAdapterU-Shape30mmA
•RJ45mountingtool
•Printedmaterials
-InstallationGuide(thisdocument)
-Drilltemplate(2x)
-Extraserialnumberlabel(2x)
-AVHSAuthenticationkey
OptionaAccessories
Foracompletelistofavailableaccessoriesforthisproduct,seewww.axis.com
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AXISQ35-VESeries
HardwareOverview
Note
3–9mmlens:Pressingthelenstoohardwhilecleaningmaycausethelenstomove
down.Ifthishappenswhilethecameraisinoperation,re-calibratetheopticsbyclicking
CaliratefromtheServerMaintenancewebpage(SystemOptions>Maintenance).
1etworkconnector
2Controlbutton
3I/Oconnector
4Audioout
5Audioin
6SDcardslot
7StatusLED
8Functionbutton
9AC/DCconnectorforpoweraccessory
10HeaterCaution! Caution!
Caution!Theheatermaybehot.
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AXISQ35-VESeries
1Mountingbracket
2Sidelidcoveringsideholeinmountingbracket
3Lockingclip
4Conduitadaptor
5Unitcasing
6Cameraunit
7Domecover
8Weathershield
9Springs
MountingBracket
Themountingbrackethas4mountingpatterns.Themountingpatternsfollowthestandardforthe
followingmountingoptions:
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AXISQ35-VESeries
•:4"squarebox
•:standard-sizedUSdoublegangjunctionbox
•:4"octagonbox
•:standard-sizedUSsinglegangjunctionbox
LEDIndicators
Note
•TheStatusLEDcanbeconguredtoashwhileaneventisactive.
•TheStatusLEDcanbeconguredtoashforidentifyingtheunit.GotoSetup>System
Options>Maintenance.
StatusLEDIndication
UnlitConnectionandnormaloperation.
GreenShowssteadygreenfor10secondsfornormaloperationafter
startupcompleted.
AmberSteadyduringstartup.Flashesduringrmwareupgrade.
Amber/RedFlashesamber/redifnetworkconnectionisunavailableorlost.
StatusLEDBehaviorandBuzzerSignaforLeveingAssistant
ForinformationontheFunctionbuttonusedforlevellingtheimage,seeConnectorsandButtons.
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AXISQ35-VESeries
ColorBuzzerCameraposition
FixedgreenContinuousbeepLevel
FlashinggreenFastintervalAlmostlevel
FlashingorangeMediumintervalNotlevel
FlashingredSlowintervalFarfromlevel
ConnectorsandButtons
Forspecicationsandoperatingconditions,seepage15.
NetworkConnector
RJ45EthernetconnectorwithPoweroverEthernet(PoE).
O O
OTICE TICE TICE
Theproductshallbeconnectedusingashieldednetworkcable(STP).Allcablesconnecting
theproducttothenetworkshallbeintendedfortheirspecicuse.Makesurethatthe
networkdevicesareinstalledinaccordancewiththemanufacturer’sinstructions.For
informationaboutregulatoryrequirements,seeElectromagneticCompatibility(EMC)2.
I/OConnector
Usewithexternaldevicesincombinationwith,forexample,tamperingalarms,motiondetection,
eventtriggering,timelapserecordingandalarmnotications.Inadditiontothe0VDCreference
pointandpower(DCoutput),theI/Oconnectorprovidestheinterfaceto:
•Digitaloutput–ForconnectingexternaldevicessuchasrelaysandLEDs.Connected
devicescanbeactivatedbytheVAPIX®ApplicationProgrammingInterface,output
buttonsontheLiveViewpageorbyanActionRule.Theoutputwillshowasactive
(shownunderSystemOptions>Ports&Devices)ifthealarmdeviceisactivated.
•Digitalinput–Analarminputforconnectingdevicesthatcantogglebetweenanopen
andclosedcircuit,forexample:PIRs,door/windowcontacts,glassbreakdetectors,
etc.Whenasignalisreceivedthestatechangesandtheinputbecomesactive(shown
underSystemOptions>Ports&Devices).
AudioConnector
TheAxisproducthasthefollowingaudioconnectors:
•Audioin(pink)–3.5mminputforamonomicrophone,oraline-inmonosignal.
•Audioout(green)–3.5mmoutputforaudio(linelevel)thatcanbeconnectedto
apublicaddress(PA)systemoranactivespeakerwithabuilt-inamplier.Astereo
connectormustbeusedforaudioout.
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AXISQ35-VESeries
3.5mmaudio
connectors(stereo)
1Tip2Ring3Sleeve
AudioInputBalanced:‘Hot’signal
Microphone/Linein
Unbalanced:Microphone/Line
in
Balanced:‘Cold’signal
Microphone/Linein
Unbalanced:Unused
Ground
AudioOutputLineout(mono)Ground
SDcardsot
O O
OTICE TICE TICE
•RiskofdamagetoSDcard.Donotusesharptools,metalobjectsorexcessiveforcewhen
insertingorremovingtheSDcard.Useyourngerstoinsertandremovethecard.
•Riskofdatalossandcorruptedrecordings.DonotremovetheSDcardwhiletheproduct
isrunning.DisconnectpowerorunmounttheSDcardfromtheAxisproduct’swebpages
beforeremoval.
ThisproductsupportsmicroSD/microSDHC/microSDXCcards(notincluded).
ForSDcardrecommendations,seewww.axis.com
ControButton
Forlocationofthecontrolbutton,seeHardwareOverviewonpage10.
Thecontrolbuttonisusedfor:
•Resettingtheproducttofactorydefaultsettings.Seepage26.
•ConnectingtoanAXISVideoHostingSystemserviceorAXISInternetDynamicDNS
Service.Formoreinformationabouttheseservices,seetheUserManual.
FunctionButton
Thefunctionbuttonhasmultiplefunctions:
•AsLevellingAssistant–Thisfunctionhelpstoensuretheimageislevel.Pressthe
buttonforabout2secondstostartthelevellingassistantandpressagaintostop.The
statusLED(seepage12)andbuzzersignalassistlevellingoftheimage.Theimageis
levelwhenthebuzzerbeepscontinuously.
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AXISQ35-VESeries
•ToviewtheStatusLED–PressthebuttononcetolightuptheStatusLEDs.Pressagain
toturnthemoff.TheLEDswillturnoffautomaticallyafter10seconds.
Muticabe(sodseparatey)
ThemulticablecanbepurchasedfromanAxisresellerforconnectingexternalequipmenttothe
Axisproduct.Thecableprovidesthefollowingconnectors:
I/Oconnector-SeeConnectorsonpage16.
Audioconnector-SeeConnectorsonpage16.
Powerconnector-ConnectorforACandDCpowerforconnectiontotheAXIST8051Power
ConverterAC/DCtoDC(notincluded)wires.
WiresSpecications
Red+DCorAC
Black–DCorAC
Specications
OperatingConditions
ProductClassicationTemperatureHumidity
AXISQ3504-VE
AXISQ3505-VEMkIIIEC0529 IPandIP7
NEMA2504X-rated
-50°Cto0°C
(-58°Fto140°F)10–100%RH
(condensing)
PowerConsumption
ProductPoEDCAC
AXISQ3504-VE
AXISQ3505-VEMkIIIEEE802.3af/802.3at
Type1,
Class3,max11.7W
8–28VDC,max
1.5W20–24VAC,max 24.5VA
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AXISQ35-VESeries
Connectors
I/OConnector
FunctionPinNotesSpecications
0VDC(-)10VDC
DCoutput2Canbeusedtopowerauxiliaryequipment.
Note:Thispincanonlybeusedaspowerout.12VDC Maxload=50mA
Digitalinput–Connecttopin1toactivate,
orleaveoating(unconnected)todeactivate.0tomax30VDC Congurable (Inputor
Output)
3–
4
Digitaloutput–Connectedtopin1when
activated,oating(unconnected)when
deactivated.Ifusedwithaninductiveload,
e.g.arelay,adiodemustbeconnectedin
parallelwiththeload,forprotectionagainst
voltagetransients.
0tomax30VDC,open
drain,100mA
Foranexamplediagram,seeI/OConnectoronpage17.
AudioConnector
3.5mmaudio
connectors(stereo)
1Tip2Ring3Sleeve
AudioInputBalanced:‘Hot’signal
Microphone/Linein
Unbalanced:Microphone/Line
in
Balanced:‘Cold’signal
Microphone/Linein
Unbalanced:Unused
Ground
AudioOutputLineout(mono)Ground
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AXISQ35-VESeries
ConnectionDiagrams
I/OConnector
10VDC(-)
2DCoutput12V,max50mA
AI/Oconguredasinput
BI/Oconguredasoutput
InstatheHardware
Routethecabes
•Ifyouwanttoroutethecablesalongthewall,seepage17.
•Ifyouwanttoroutethecablesthroughthewall,seepage19.
•Ifyouareattachingapipetothemountingbracket,seepage20
•Ifyouareusingaconduitadaptertoroutethecablesalongthewall,seetheInstallation
Guidedeliveredwiththeconduitadaptor.
Routethecabesaongthewa
1.Usethedrilltemplatetodrillfourholesforthemountingbracket.
2.Removethelockingclipandthesidelid.
17

AXISQ35-VESeries
1Mountingbracket
2Sidelid
3Lockingclip
3.Attachanappropriateconduitwiththelockingcliptoholditinplace.
4.Attachthemountingbrackettothewallwithappropriatescrews.
5.Routethecablethroughtheconduit.
.Windthenetworkcablealongthegroovesonthemountingbrackettokeepextracable
lengththatmayberequiredlater.
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AXISQ35-VESeries
Routethecabesthroughthewa
1.Usethedrilltemplatetodrillfourholesforthemountingbracket,andoneholefor
eachcable.
2.Attachthemountingbrackettothewallwithappropriatescrews.
3.Routethenetworkcableand,ifused,themulti-connectorcablethroughthewalland
themountingbracket.
4.Windthenetworkcablealongthegroovesonthemountingbrackettokeepextracable
lengththatmayberequiredlater.
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AXISQ35-VESeries
Howtoattachapipemountingtothemountingbracket
1.Attachthemountingplatetothewall.
2.Attachthepipewiththelocknutusingloctitebetweenthenutandthethreadsonthe
pipe.MakesuredistanceAiswithinthelimits.
20