Dimplex Charlotte CRT20BR User manual

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC)
EN55014, EN60555-2 and EN60555-3 These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
Charlotte CRT20BR, Charlotte CRT20BR
& Brookline BKL20
08/51007/0 Issue 1

Fig.1
Fig.3
Fig.2
Fig.3a
300 mm
Min.
625 mm
160 mm
310 mm
405 mm
215 mm 350 mm
530 mm

Fig.4 Fig.5
Fig.6 Fig.7
Fig.8
Fig.9 Fig.10

Fig.11 Fig.12
Fig.13 Fig.14
Fig.15 Fig.16
Fig.17

Installation.
Ensure that all packing items are removed (read any warning labels carefully).
Retain all packing for possible future use, in the event of moving or returning the
appliance to your supplier.
To install the appliance;
1. Remove the fireplace grate, ashpan etc.
2. The ashbed grate should be stored away for possible future use.
3. Clean the hearth of any ash residue or dust etc.
At the rear of the appliance, two adjustable supports are provided for levelling, where the base
of the fireplace opening is raised above the level of the hearth.
You are now ready to install the electric fire into your fireplace.
Make sure the unit is switched OFF.
Hold the fire by the sides of surround and gently manoeuvre into position. Plug the fire into a
13amp/240 volt outlet. Ensure that the supply cable exits at the front of the fire, at the right or
left hand corner to suit your supply socket location and is not trapped under the fire such that it
might cause it to be damaged.
Before using the manual controls firstly fill the water tank (See ‘Maintenance’, ‘Filling the
water tank’).
Manual Controls.
The Opti-myst Manual controls are located beneath the hinged canopy. Raise the canopy to
access the controls. (See Fig.2 for Manual Control lay out)
Switch ‘A’:- Controls the electricity supply to the Fire.
Note: This switch must be in the ‘ON’ ( I ) position for the Fire to operate with or without heat
when activated. Although the lamps will operate immediately it will take a further 30 seconds
before the flame and smoke effect starts.
Switch ‘B’:- This will give 1kW of heat
(Switch ‘A’ needs to be in the ‘ON’( I ) position for Switch ‘B’ to work)
Switch ‘C’:- This will give 2kW of heat
(Switches ‘A & B’ need to be in the ‘ON’( I ) position for Switch ‘C’ to work)
Control Knob ‘D’:- Controls the intensity of the flame and smoke effect.
Turning the control knob Clockwise increases the intensity of flame and smoke effect,
turning the control knob Anti Clockwise will decrease the intensity of flame and smoke
effect.
When the water is empty the main lamps go out. See instructions under ‘Maintenance’, ‘Filling
the water tank’. When this procedure is complete, the main lamps will illuminate but it will take
30 seconds before the flames return.
Thermal safety cut-out
A thermal safety cut-out is incorporated in the fan heater to prevent damage due to overheating.
This can happen if the heat outlet was restricted in any way or if the chimney flue has not been
blocked off effectively. If the cut-out operates, unplug the heater from the socket outlet and allow
approximately 10 minutes before reconnecting. Before switching the heater back on remove any
obstruction that may be restricting the heat outlet, then continue normal operation.
Caution: In order to aviod hazard due to inadvertent resetting of the thermal cutout, this
appliance must not be supplied through an external switching device, such as a timer, or
connected to a switch that is regularly switched on and off by the utility.
Tips for using your appliance.
1. Only pull out the drawer when its time to refill the water tank or change a lamp, otherwise it
may lead to excess water in the sump and reduced flame effect. If this happens empty the water
from the sump as instructed under ‘Maintenance’.
2. With the flame setting on minimum the unit will use approximately 40ml of water per hour and
will last 3 times as long than when it is at maximum flame setting.
3. Do not tilt or move the fire while there is water in the tank or sump.
4. Make sure that the fire is on a level floor.
5. The flame control knob ‘D’ Fig.2 may be turned up or down to give a more realistic effect.
6. Sometimes the flames appear more real when the flame control knob is turned down.
7. Give the flame generator some time to react to changes you may make on the flame control
knob.
Maintenance
WARNING: ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFOREATTEMPTING
ANY MAINTENANCE
Changing lamps.
If a large amount of the smoke appears grey or colourless it may be that one or more lamps
have failed.
You can check for lamp failure as follows.
1. Leaving the flame effect on, gently pull the drawer fully out by the tab. (See Fig.3)
2. View the lamps from a distance in front of the fire and observe which lamp needs to be
changed.
3. Put Switch ‘A’ in the ‘OFF’position, and unplug the fire from the mains.
4. Leave the appliance for 20 minutes to allow the lamps to cool down before removing them.
5. Remove the water tank by lifting upwards and place in a sink.
6. Remove the sump as described in the Cleaning Section.
7. Remove the defective lamp, by gently lifting vertically and disengaging the pins from the
lamp holder, (See Fig.4 and 5). Replace with a Dimplex Opti-myst, 12V, 50W, Gu5.3 base, 8º
beam angle, coloured lamp. (Purchased from www.dimplex.co.uk under the section ‘After Sales
Service’, details of how to purchase the lamps are contained therein.)
8. Carefully insert the two pins of the new lamp into the two holes in the lamp holder. Push firmly
in place. (See Fig.4 and 5).
9. Replace the Sump and water tank and carefully close the drawer.
10. Switch on.
Model: Charlotte CRT20BR (Brass Inset), Charlotte CRT20AB (Antique Brass) & Brookline BKL20
IMPORTANT: THESE INSTRUCTIONS SHOULD BE READ CAREFULLY AND RETAINED FOR FUTURE REFERENCE
Important Safety Advice:
When using electrical appliances, basic precautions should always
be followed to reduce the risk of fire, electrical shock and injury to
persons, including the following:
If the appliance is damaged, check with the supplier before
installation and operation.
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or
swimming pool.
Do not locate the heater immediately below a fixed socket outlet or
connection box.
This appliance is not intended for use by children or other persons
without assistance or supervision if their physical, sensory or
mental capabilities prevent them from using it safely. Children
should be supervised to ensure that they do not play with the
appliance.
Do not use this heater in series with a thermal control, a program
controller, a timer or any other device that switches on the
heat automatically, since a fire risk exists when the heater is
accidentally covered or displaced.
Ensure that furniture, curtains or other combustible material are
positioned no closer than 1 metre from the heater.
In the event of a fault unplug the heater.
Unplug the heater when not required for long periods.
Although this heater complies with safety standards, we do not
recommend its use on deep pile carpets or on long hair type of
rugs.
The appliance must be positioned so that the plug is accessible.
If the supply cord is damaged it must be replaced by the
manufacturer or service agent or a similarly qualified person in
order to avoid a hazard.
Keep the supply cord away from the front of the heater.
WARNING: In order to avoid overheating, do not cover the heater.
Do not place material or garments on the heater, or obstruct the air
circulation around the heater.
The heater carries the Warning symbol indicating that it
must not be covered.
Dimplex Opti-myst Inset Fires
General.
Unpack the heater carefully and retain the packaging for possible future use, in the event of
moving or returning the fire to your supplier.
The fire incorporates a flame effect, which can be used with or without heating, so that the
comforting effect may be enjoyed at any time of the year. Using the flame effect on its own only
requires little electricity.
The heater is designed for use inset into a 407mm (16”) or 457mm (18”) wide by 559mm (22”)
high fireplace opening or freestanding - see also section ‘Installation Instructions’.
Before connecting the heater check that the supply voltage is the same as that stated on the
heater.
Please note: Used in an environment where background noise is very low, it may be possible to
hear a sound which is related to the operation of the flame effect. This is normal and should not
be a cause for concern.
Electrical connection.
WARNING – THIS APPLIANCE MUST BE EARTHED.
This heater must be used on an AC ~ supply only and the voltage marked on the heater must
correspond to the supply voltage.
Before switching on, please read the safety warnings and operating instructions.
PLEASE RETAIN THIS USER’S GUIDE FOR FUTURE REFERENCE
Do not put Opti-myst plastic components into a dishwasher.
Only slide out the drawer when the water tank needs to be filled or a lamp needs to
be changed otherwise you will inadvertently alter the water level and the flame effect
operation.
Only use filtered tap water in this appliance.
Always ensure that the appliance is sitting on a level floor.
If you intend not using the appliance for longer than 2 weeks, drain the water from sump
and water tank and dry the sump.
Once installed, never move this appliance or lay on its back, without draining the water
from sump and water tank.
The water tank, sump, sump lid, tank cap and air filters must be cleaned once every two
weeks, particularly in hard water areas.
The appliance should never be operated if the lamps are not working.
The lamps should be regularly inspected as described under ‘Maintenance’ and
‘Changing lamps’.
Installation Instructions
Before installing this appliance, we recommend that;
1. You have your chimney cleaned by a competent chimney sweep.
2. You block off the chimney flue.
This procedure is important for the efficient operation of the heating unit and will also reduce
heat loss up the chimney.

Filling the water tank.
When the water tank is empty, the flame and smoke effect shuts off and you will hear 2 audible
‘beeps,, follow these steps.
1. Press Switch ‘A’ to (0) (See Fig.2)
2. Gently pull out the drawer as far as possible by the tab. (See Fig.3)
3. Remove the water tank by lifting upwards and outwards.
4. Place the water tank in sink and remove cap, Anti-clockwise to open. (See Fig.6)
5. Fill tank with filtered tap water only.This is necessary to prolong the life of the flame and
smoke producing unit.
The water should be filtered through a conventional domestic water filter unit and the filter
should be replaced regularly.
6. Screw the cap back on, do not overtighten.
7. Return the tank to the sump, with the tank cap facing down and the flat side of the tank facing
outward.
8. Gently push the drawer back in as far as it will go.
9. Press Switch ‘A’ to ‘ON’( I ) position (See Fig.2)
Cleaning.
WARNING – ALWAYS DISCONNECT FROM THE POWER SUPPLY BEFORE CLEANING
THE HEATER.
We Recommend cleaning the following components once every 2 weeks, particularly in hard
water areas:-
Water Tank, Sump and Seal, Sump lid, Tank cap and seal, Air filter.
For general cleaning use a soft clean duster – never use abrasive cleaners. To remove any
accumulation of dust or fluff the soft brush attachment of a vacuum cleaner should occasionally
be used to clean the outlet grille of the fan heater.
Water tank
1. Remove water tank, as described earlier, put into sink and empty water.
2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention
to the rubber ring in the outer groove and the centre rubber seal.
3. Put a small quantity of washing up liquid into the tank, refit the cap and shake well, rinse out
until all traces of washing up liquid are gone.
4. Refill with filtered tap water only, replace the cap, do not overtighten.
Sump
1. Press Switch ‘A’ to the ‘OFF’(0) position
2. Gently pull the drawer out as far as possible. (See Fig.3)
3. Remove the water tank by lifting upwards.
4. Disconnect the electrical connector, located on the left side of the sump, by first loosening the
two retaining screws and gently withdrawing the connector. (See Fig.8) .
5. Release the lower sump locking tabs by turning 90º, this allows the sump to be lifted
completely from its location. (See Fig.8)
6. Gently lift up the sump assembly, taking care to keep level so as not to spill any water. Sit the
assembly in the sink. (See Fig.9)
7. Release the two upper sump locking tabs by turning 90º, then lift off the sump lid. (See
Fig.10)
8. Carefully tilt, as shown, so that the liquid drains out of the sump. (See Fig.11)
9. Put a small amount of washing up liquid into the sump, and using the supplied brush, gently
clean all surfaces including the metal discs and the rubber seal located in the top grooved
surface. Do not remove the rubber seals. (See Fig.13 and 14)
10. When cleaned, thoroughly rinse the sump with clean water.
11. Clean the outlet surface of the sump lid with the brush and flush out thoroughly with water.
(See Fig.14 & 15)
12. Reverse the above steps to reassemble.
Air filter.
1. Press Switch ‘A’ to the ‘OFF’(0) position (See Fig.2)
2. Gently pull the drawer out as far as possible. (See Fig.3)
3. Remove the tank and place in a sink with the cap facing upwards.
4. Gently slide upwards the air filter plastic holder. (See Fig.16)
5. Remove the filter combination from the plastic holder.
6. Gently rinse with water in the sink and dry with fabric towel before returning.
7. Replace the filter combination making sure that the course black filter is in contact with the
plastic holder. (See Fig.17)
8. Replace the tank.
9. Close the drawer fully.
10. Press Switch ‘A’ to the ‘ON’( I ) position (See Fig.2)
Recycling.For electrical products sold within the European Community. At the end of the electrical
products useful life it should not be disposed of with household waste. Please recycle
where facilities exist. Check with your Local Authority or retailer for recycling advice
in your country.
After Sales Service.
Your product is guaranteed for one year from the date of purchase. Within this period, we
undertake to repair or exchange this product free of charge (excluding lamps & subject to
availability) provided it has been installed and operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory rights, which in turn are not
affected by this guarantee.
Should you require after sales information or assistance with this product please go to
www.dimplex.co.uk where you will find our self help guide by clicking on “After Sales” or ring
our help desk on 0845 600 5111 (UK) or 01 842 4833 (R. O. I.). Spare parts are also available
on the web site.
Please retain your receipt as proof of purchase.
Troubleshooting
Symptom Cause Corrective Action
The ame eect will not start. Mains plug is not plugged in.
Low water level.
Low voltage connector not connected properly. (See Fig.7)
Check plug is connected to wall socket correctly.
Check that the water tank is full and there is water in the sump.
Check that the connector is inserted correctly. (See Fig.7)
The ame eect is too low. Flame eect control knob is set too low.
(See Fig.2)
The water in the sump may be too high due to the drawer being opened and
closed a number of times, water tank removed a number of times, or the re
has been moved.
Metal Disc at the base of Sump might be dirty (See Fig.12)
Increase level of ame by turning Control knob‘D’ clockwise slowly. (See Fig.2)
If water level in the sump is more than 40mm, the sump should be removed and
emptied in the sink.
Clean Metal Discs with soft brush supplied. (See Fig.12) See‘Maintenance.’ for a
step by step procedure.
Unpleasant smell when unit is used. Dirty or stale water.
Using unltered tap water.
Clean the unit as described under maintenance.
Use only ltered tap water.
The ame eect has too much smoke. Flame eect setting is too high. Turn the ame eect Control knob C anticlockwise to minimum and slowly
turn clockwise, about ¼ a turn, at a time. Give the ame generator some time to
adjust before increasing. (See Fig.2)
Main lamps are not working and there
are no ames or smoke.
There is no water in the water tank Follow instructions under
Maintenance, ‘Filling the water tank’.
Check the plug is connected to wall socket correctly.
Switch‘A’Fig. 2 is in the ‘ON’ ( I ) position.

Opti-myst is a trade mark of GDC Group Ltd.
This product is protected by one or more of the following patents: PCT/ EP2005/009774, PCT/ EP2007/002207, GB0717773.6, GB0717772.8,
GB0717770.2, GB0809322.1. The design of this product is protected by EU Design Rights
DIMPLEX
MILLBROOK HOUSE
GRANGE DRIVE
HEDGE END
SOUTHAMPTON
SO30 2DF
TEL: [phone]
FAX: [phone]
WEBSITE: www.dimplex.co.uk
Republic of Ireland Tel. [phone]
[c] GDC Group Ltd,
All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission in writing of
Dimplex.
A division of GDC Group Ltd,