Dimplex BLF3451 User manual

Owner’s Manual
Model
BLF3451
7213990100R03
IMPORTANT SAFETY INFORMATION: Always read this manual rst
before attempting to install or use this replace. For your safety, always
comply with all warnings and safety instructions contained in this manual
to prevent personal injury or property damage.
To view the full line of Dimplex products, please visit
www.dimplex.com

2 www.dimplex.com
Table of Contents
Always use a qualied technician or
service agency to repair this replace.
!NOTE: Procedures and tech-
niques that are considered impor-
tant enough to emphasize.
CAUTION: Procedures and
techniques which, if not carefully
followed, will result in damage to
the equipment.
WARNING: Procedures and
techniques which, if not carefully
followed, will expose the user to
the risk of re, serious injury, or
death.
Welcome & Congratulations ..................3
IMPORTANT INSTRUCTIONS ................4
Quick Reference Guide ......................6
Fireplace Installation ........................7
Site Selection ................................ 7
Wiring ...................................... 8
Grounding Instructions ......................... 8
Hardwire Installation ........................... 9
For Bathroom Use ...........................10
Surface Mount Installation .....................10
Partial Recessed Installation - 2x4 Framing ........12
Flush Mounted Installation - 2x8 Framing. . . . . . . . . . 13
Front Glass Installation ........................15
Operation ................................16
Maintenance .............................19
Warranty ................................20

3
Welcome & Congratulations
Thank you and congratulations for purchasing an electric replace from
Dimplex. Please use our convenient online registration page to record your
model and serial numbers for future reference at
www.dimplex.com/register
NO NEED TO RETURN TO THE STORE
Questions with operation or assembly? Require Parts Information?
Product Under Manufacturer’s Warranty?
Contact us at: www.dimplex.com/customer_support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
Please visit our website for operating hours
In order to better serve you, please have your model and serial number
ready or register your product online before calling (See above)
Serial Number
Label Rating Label with
Model Number
Please carefully read and save these instructions.
CAUTION: Read all instructions and warnings carefully before starting
installation. Failure to follow these instructions may result in a possible
electric shock, re hazard and will void the warranty.

4 www.dimplex.com
When using electrical appliances,
basic precautions should always be
followed to reduce the risk of fire,
electric shock, and injury to persons,
including the following:
① Read all instructions before using
this electric replace.
② This replace is hot when in use.
To avoid burns, do not let bare
skin touch hot surfaces. The trim
around the heater outlet becomes
hot during heater operation.
DANGER: High temperatures
may be generated under certain
abnormal conditions. Do not par-
tially or fully cover or obstruct the
front of this heater.
③Extreme caution is necessary
when any heater is used by or
near children or invalids and when-
ever the unit is left operating and
unattended.
④Young children should be super-
vised to ensure that they do not
play with the appliance.
⑤ The appliance is not intended for
use by young children or inrmed
persons without supervision.
⑥Do not operate the unit after it
malfunctions. Disconnect power at
the service panel and have the unit
inspected by a reputable electri-
cian before reusing.
IMPORTANT INSTRUCTIONS
⑦ If the supply cord is damaged, it
must be replaced by the manu-
facturer, or its service agent, or a
qualied person in order to avoid
a hazard. Contact Glen Dimplex
Americas Technical Service for
obtaining a replacement cord at
1-888-346-7539.
⑧ Do not use outdoors.
⑨Never locate replace where it
may fall into a bathtub or other
water container.
⑩ To disconnect the replace, turn
the controls o󰀨, and turn o󰀨 power
to heater circuit at main disconnect
panel.
⑪ Do not run the cord under carpet-
ing. Do not cover cord with throw
rugs, runners, or the like. Arrange
cord away from tra󰀩c area and
where it will not be tripped over.
⑫ Do not locate the heater immedi-
ately below a xed socket-outlet.
⑬Do not insert or allow foreign
objects to enter any ventilation
or exhaust opening as this may
cause an electric shock or re, or
damage to the heater.
⑭ To prevent a possible fire, do not
block air intakes or exhaust in any
manner.

5
SAVE THESE INSTRUCTIONS
⑮ All electrical heaters have hot and
arcing or sparking parts inside. Do
not use in areas where gasoline,
paint, or ammable liquids are
used or stored.
⑯ Use this replace only as de-
scribed in this manual. Any other
use not recommended by the
manufacturer may cause re, elec-
tric shock or injury to persons.
⑰ Do not change the plug in any way.
Always plug heaters directly into a
wall outlet/receptacle. Never use
with an extension cord or relocat-
able power tap (outlet/power strip).
⑱Do not burn wood or other materi-
als in the electric replace.
⑲ Do not strike the replace glass.
⑳ Always use a certied electrician
should new circuits or outlets be
required.
㉑ Always use properly grounded,
fused and polarized outlets.
㉒ Disconnect all power supply before
performing any cleaning, mainte-
nance or relocation of the unit.
㉓When transporting or storing the
unit and cord, keep in a dry place,
free from excessive vibration and
store so as to avoid damage.
WARNING: Remote control con-
tains small batteries. Keep away
from children. If swallowed, seek
medical attention immediately.
WARNING: Do not install battery
backwards, charge, put in re or
mix with used or other battery
types - may explode or leak caus-
ing injury.
!NOTE: Changes or modications
not expressly approved by the
party responsible for compliance
could void user's authority to
operate the equipment.
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
NO USER-SERVICABLE PARTS INSIDE
IMPORTANTINSTRUCTIONS

6 www.dimplex.com
Quick Reference Guide
Figure 1
1. The electrical information regard-
ing your electric replace can be
found on the rating label located
on the front of the unit, behind the
glass.
Please use our convenient online
registration page to record your
model and serial numbers for future
reference at
www.dimplex.com/register
2. If you have any technical ques-
tions or concerns regarding the
operation of your electric re-
place, or require service contact
customer service at
1-888-346-7539.
3. For dimensions of your replace,
refer to Figure 1.
34.1 in.
(867 mm)
19.4 in.
(494 mm)
7.0 in.
(179 mm)
32.4 in.
(823 mm)
30.0 in.
(761 mm)
6.8 in.
(172 mm)
18.0 in.
(457 mm)
16.0 in.
(406 mm)
3.8 in.
(95 mm)

7
Site Selection
Review and consider all of the follow-
ing conditions before installation:
• Dimensions of the unit: 34.1 in.
(867 mm) x 19.4 in. (494 mm)
• For surface installation, the unit re-
quires a minimum of 2 wall studs in
order to ensure secure installation.
For other installation methods,
suitable framing is required.
There are three possible mounting
methods:
• Surface mount (pg. 10);
• Partial Recessed (pg. 11);
• Flush mount (pg. 12),
and any of these have the option of
being hard-wired or plugged directly
into the wall outlet.
WARNING: The top of the re-
place is to be installed at least 4"
(10.2 cm) from the ceiling.
CAUTION: Ensure installation
does not allow replace to be in
direct contact with building vapor
barrier or insulation and meets all
local building code.
!NOTE 1: A 15 Amp, 120 Volt
circuit is required. A dedicated
circuit is preferred but not essen-
tial in all cases. A dedicated circuit
will be required if, after installa-
tion, the circuit breaker trips or
fuse blows on a regular basis
when the heater is operating. Ad-
ditional appliances on the same
circuit may exceed the current
Fireplace Installation
rating of the circuit breaker.
WARNING: Ensure the power cord
is not installed so that it is pinched
or against a sharp edge and en-
sure that the power cord is stored
or secured to avoid tripping or
snagging to reduce the risk of re,
electric shock or injury to persons.
Construction and electrical outlet
wiring must comply with local
building codes and other applica-
ble regulations to reduce the risk
of re, electric shock and injury to
persons.
WARNING: To reduce the risk of
re, do not store or use gasoline
or other ammable vapors or
liquids in the vicinity of the heater.
1. Select a location that is not sus-
ceptible to moisture and is away
from drapes, furniture and high
tra󰀩c.
2. For ease of electrical hook up you
may wish to locate the replace
near an existing outlet (for plug-in
convenience) (refer to NOTE 1).
3. Remove replace, front glass
and hardware from the box and
remove all packaging materials
before installation.
4. Store the replace in a safe, dry
and dust free location until you
are ready to install the replace.

8 www.dimplex.com
Fireplace Installation
Grounding Instructions
This product must be grounded. If it
should malfunction or breakdown,
grounding provides a path of least re-
sistance for electric current to reduce
the risk of electric shock. This product
is equipped with a cord having an
equipment-grounding conductor and
a grounding plug. The plug must be
plugged into an appropriate outlet
that is properly installed and ground-
ed in accordance with all local codes
and ordinances.
DANGER: Improper connection of
the equipment-grounding conduc-
tor can result in a risk of electric
shock. Check with a qualied
electrician or serviceman if you
are in doubt as to whether the
product is properly grounded.
Do not modify the plug provided
with the product – if it will not t
the outlet, have a proper outlet
installed by a qualied electrician.
This product is for use on a nominal
AC/DC ADAPTER
RELAY BOARD
SWITCH BOARD
DISPLAY / CONTROL BOARD
LINE
NEUTRAL
HTR
THERMISTOR
LED STRIPS (RGB) - MEDIA
FLAME LED STRIP (AMBER)
M
ELEMENT
ELEMENT
CUTOUT
THERMAL
M
FLICKER MOTOR
BLOWER MOTOR
LED STRIPS (RGB) - FLAME
Wiring
120-volt circuit and has a grounding
plug that looks like the plug in Figure
1. Make sure that the product is con-
nected to an outlet having the same
conguration as the plug. No adapter
should be used with this product.
Figure 2

9
Figure 3
Screws
Electrical
Cord Bracket
Figure 4
Wire Access
Covers
Hardwire
Bracket
Fireplace Installation
Hardwire Installation
The replace is provided with a three
prong plug installed for plug-in con-
venience. Hard wiring the replace is
also an option for any installation.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock
or injury to persons, always use a
licensed electrician.
WARNING: Ensure that the circuit
on which the replace is to be
installed has the power cut o󰀨 at
the service panel until installation
is complete.
1. Carefully remove the electrical
cord bracket from the back of the
replace by removing the three
retaining screws. (Figure 3)
2. Remove the two wire access
covers o󰀨 of the unit at the front
to access the wire connections.
(Figure 4)
3. Pull the wires and connectors out
of the back opening.
4. Unscrew the three wire connec-
tors inside the electrical box and
separate the wires.
5. Install the supplied hardwire
bracket (with the ½" wire hole)
onto the rebox. (Figure 3)
6. Leaving a minimum of 3 in. (7.6
cm) of slack, route the power
supply wires through the hole in
the electrical cover bracket and
secure with a wire clamp (not
supplied).
7. Connect the black wire (L) from
the unit to the live wire from the
power supply using one of the
wire connectors removed in step
4.

10 www.dimplex.com
Fireplace Installation
Surface Mount Installation
CAUTION: Two people may be
required for various steps of this
procedure.
1. Choose your method of supplying
power to the unit:
• Plug in to an existing outlet or
install an outlet nearby.
• Hard wire the replace. Follow the
hard wiring instructions on page 8.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock
or injury to persons, always use a
licensed electrician.
WARNING: Ensure that the circuit
on which the replace is to be
installed has the power cut o󰀨 at
the service panel until installation
is complete.
2. Determine the mounting location
of the unit so that the wall mount-
ing bracket can be installed into 2
wall studs.
!NOTE: It is recommended that
the mounting bracket be installed
56 in. (142 cm) o󰀨 of the ground
to maintain an optimized viewing
angle of the ame.
3. Hold the wall mounting bracket,
with the bubble level on the top,
on the wall so that the bubble on
the level is centered between the
two black lines.
8. Connect the blue and white wires
(N) from the unit to the neutral
wire from the power supply using
the second wire connector from
step 4.
9. Connect the green wire (G) from
the unit to the ground wire from
the power supply using the third
wire connector from step 4.
10. Reposition the wire access covers
over the wires and connectors
and attach to replace chassis us-
ing the screws removed in step 2.
11. Refer to Front Glass Installa-
tion section for nal installation
procedures.
For Bathroom Use
If this unit is installed in a bathroom it
must be protected by a GFI recep-
tacle or circuit. If receptacle is used it
must be readily accessible.
To prevent electrical shock this unit
is an electrical appliance that is NOT
watertight and must be installed as to
prevent water from entering unit. This
must be installed away from show-
ers, tubs, etc. Never locate replace
where it may fall into a bathtub or
other water container.

11
Fireplace Installation
4. Mark the 3 mounting screw
locations, on the wall, ensuring
that the wall bracket stays level.
(Figure 5)
5. In locations where the screws are
being installed only into drywall,
install the supplied wall anchors
before installing the screw (predrill
if required).
6. Secure the wall bracket to the wall
using the supplied 1½ in. (3.8 cm)
mounting screws and washers
into the wall and/or wall anchors.
7. Install the bottom support bracket
to the wall centered with the
wall mounting bracket, using the
appropriate mounting hardware,
13 ¾" (350 mm) below the wall
mounting bracket. (Figure 5)
Figure 6
Figure 5
Wall Mounting
Bracket
Bottom Support
Bracket
8. Remove the center back screw
from the bottom of the replace.
(Figure 6)
9. Hang the replace from the
bracket.
10. Install the removed screw through
the bottom support bracket into
the replace.
11. Refer to Front Glass Installa-
tion section for nal installation
procedures.

12 www.dimplex.com
Fireplace Installation
Partial Recessed
Installation - 2x4 Framing
CAUTION: Two people may be
required for various steps of this
procedure.
1. Prepare a wall with a framed
opening of 30 ½ in. (77.5 cm)
wide x 16 ½ in. (42 cm) high
(Figure 7).
!NOTE: The sizing has allowed
for ¼ in. (6.4 mm) around the
replace insert for ease of instal-
lation. This replace does not
require any additional venting.
!NOTE: It is recommended that the
bottom of the unit not be mounted
higher than 40 in. (102 cm) from
the ground to maintain an opti-
mized viewing angle of the ame.
2. Choose your method of supplying
power to the unit:
• Plug in (you may run the power
cord out of the framed wall open-
ing to an existing outlet or install
an outlet on a nearby wall stud
within the wall).
• Hard wire the replace (recom-
mended). Follow the hard wiring
instructions on page 8.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock
or injury to persons, always use a
licensed electrician.
WARNING: Ensure that the circuit
on which the replace is to be
installed has the power cut o󰀨 at
the service panel until installation
is complete.
3. Lift replace and insert into open-
ing (Figure 8).
4. Use the supplied bubble level to
level the replace within the fram-
ing, adjust as required.
5. Drive four supplied mounting
screws through the four mounting
holes located in each corner of the
replace chassis, into wall studs
(Figure 8).
6. Refer to Front Glass Installa-
tion section for nal installation
procedures.
Figure 7
2 x 4 Framing

13
Fireplace Installation
Figure 8
Mounting hole
Mounting
holes
Figure 9 2 x 8 Framing
Flush Mounted
Installation - 2x8 Framing
CAUTION: Two people may be
required for various steps of this
procedure.
1. Prepare a wall with a framed
opening of 33 in. (83.8 cm) wide x
18 ½ in. (47 cm) high (Figure 9).
!NOTE: The sizing has allowed
for ¼ in. (6.4 mm) around the
replace insert for ease of instal-
lation. This replace does not
require any additional venting.
!NOTE: It is recommended that the
bottom of the unit not be mounted
higher than 40 in. (102 cm) from
the ground to maintain an opti-
mized viewing angle of the ame.
2. Choose your method of supplying
power to the unit:
• Plug in (you may run the power
cord out of the framed wall open-
ing to an existing outlet or install
an outlet on a nearby wall stud
within the wall).
• Hard wire the replace (recom-
mended). Follow the hard wiring
instructions on page 8.
WARNING: Do not attempt to wire
your own new outlets or circuits. To
reduce the risk of re, electric shock
or injury to persons, always use a
licensed electrician.
WARNING: Ensure that the circuit
on which the replace is to be
installed has the power cut o󰀨 at
the service panel until installation
is complete.

14 www.dimplex.com
Fireplace Installation
Figure 10 Mounting hole
Mounting hole
Wall
surface
3. Lift replace and insert into open-
ing. The replace's mounting trim
should be ush against the wall
(Figure 9).
4. Use the supplied bubble level to
level the replace within the fram-
ing, adjust as required.
5. Drive four supplied mounting
screws through the four mounting
holes located on the inside surface
of the replace chassis, into wall
studs (Figure 10).
6. Refer to Front Glass Installa-
tion section for nal installation
procedures.

15
Fireplace Installation
Figure 11 Front tray
Front glass
assembly
Figure 12 Tab
Hooks (4)
Mounts (4)
Front Glass Installation
1. Pour and evenly distribute the
supplied media in the Media tray
of the firebox(Figure 11).
2. Carefully mount front glass as-
sembly so that the front glass
hooks hang on the front glass
mounts on the fireplace (Figure
11).
3. Use the supplied two Phillips
sheet metal screws to fasten the
glass assembly tabs to the fire-
place (Figure 12).
4. If unit is not hard-wired, plug
fireplace into a 15 Amp, 120 Volt
outlet (refer to NOTE 1).

16 www.dimplex.com
DisplayTM for 5 seconds.
B. Flame E󰀨ects
Turns the ame e󰀨ect On and O󰀨.
→ Activated by pressing the but-
ton on the remote.
C. Heat ON/OFF
Turns the heater On and O󰀨.
→ Activated by pressing the but-
ton on the unit or the remote.
• Indicated by the icon and the
intake temperature being displayed
on the Floating DisplayTM, for 5
seconds before turning off.
!NOTE: After the heater is
switched o󰀨, there is a 60 second
fan delay, where the fan will con-
tinue running before turning o󰀨.
!NOTE: The unit can be oper-
ated in Heat Only Mode. When
the unit is only running with the
heater, the icon will continu-
Figure 13
WARNING: This electric rebox
must be properly installed before it
is used.
The unit can be controlled by either
the manual controls which are located
on the upper right of the replace or
the remote (Figure 13 & 14).
The replace is supplied with an IR
multifunction remote control.
!NOTE: To operate correctly, the
remote control must be pointed
towards the Floating DisplayTM.
A. Standby
Turns the unit On and O󰀨.
→ Activated by pressing the Standby
button on the remote or the unit.
• The unit will turn on with the same
functions that it was set to when
it was turned O󰀨 and the intake
temperature will be indicated on
the Floating DisplayTM.
!NOTE: When any button is
pressed the intake temperature
will be displayed on the Floating
Operation
A C D E F
Floating
DisplayTM
Figure 14
A
D
BC
E
G
H
F

17
Operation
ously be displayed on the Floating
DisplayTM.
!NOTE: The heater may emit a
slight, harmless odor when rst
used. This odor is a normal condi-
tion caused by initial heating of
internal heater parts and will not
occur again.
D & E. Thermostat Controls
Adjusts the temperature set point
to your individual requirements.
Once the desired set temperature is
reached the heater will turn off. The
heater will cycle on and off to main-
tain the desired set temperature. The
default temperature setting is 72°F
(22°C).
→ Adjusted by pressing the to
decrease the setpoint and the
to increase the setpoint on the unit
or the remote.
• The Floating DisplayTM will indicate
the temperature setpoint as it is
adjusted.
!NOTE: Holding the and the
buttons on the manual con-
trols down for two seconds, will
change the temperature from °C
to °F, or vice versa.
Disable Heat
If desired, depending on the sea-
son, the heater on the unit can be
disabled. The unit will operate in the
same fashion, with remainder of the
controls.
Pressing the and buttons on
the manual controls at the same time
and holding for 2 seconds will disable
and enable the heater. When the
heater has been disabled and either
the or the is pressed the
Floating DisplayTM will indicate "--".
F. Color Themes
Di󰀨erent presets of ambient lighting
color combinations contained in the
unit.
→ Changed by repeatedly pressing
the corresponding button on the
remote or the unit.
• Cycles through the di󰀨erent preset
ambient lighting settings of the
unit, this includes di󰀨erent com-
binations of colours of the ame
base and media lighting.
!NOTE: The last theme of the cycle
is a prism where the unit cycles
through a variety of colours.
Pressing the button stops the
cycling and holds the unit on the
preferred color, indicated by a "U"
- Unfreeze or a "F" - Freeze on

18 www.dimplex.com
Operation
the display.
G. Brightness
Changes the brightness of the lights
in the unit.
→ Adjusted by repeatedly pressing
the corresponding button on the
remote.
• Indicated by the second digit on
the Floating Display™ changing to
show: "H" (high), and "L" (low).
H. Sleep Timer
The Sleep Timer can be set to auto-
matically shut o󰀨 the replace after
a preset time (from 30 minutes to 8
hours).
→ To set the timer press the timer
button on the remote, repeatedly,
until the desired time is displayed.
• The Floating DisplayTM will display
the di󰀨erent times as it is adjusted.
Once the timer has begun, press-
ing the button will display the
time remaining before the unit
turns O󰀨.
!NOTE: The Sleep Timer can be
cancelled at any time by pressing
the button repeatedly until the
sleep timer displays nothing.
Resetting the Temperature
Cuto󰀨 Switch
Should the heater overheat, an
automatic cut out will turn the whole
unit o󰀨 and it will not come back on
without being reset. It can be reset
by turning the power to the unit and
waiting 5 minutes before turning the
unit back on.
CAUTION: If you need to continu-
ously reset the heater, unplug the
unit and call technical support at
1-888-346-7539.
Remote Control Battery
Replacement
To replace the battery:
1. Slide battery cover open on the
remote control.
2. Correctly install one 3 Volt
(CR2032 [longer life] or CR2025)
battery in the battery holder.
3. Close the battery cover.
Battery must be recycled or
disposed of properly. Check
with your Local
Authority or Retailer for recycling
advice in your area

19
Maintenance
Fireplace Surface Cleaning
Use only a damp cloth to clean
painted surfaces of the replace.
Do not use abrasive cleaners.
Servicing
Except for installation and clean-
ing described in this manual,
an authorized service repre-
sentative should perform any
other servicing.
WARNING: Disconnect power
before attempting any main-
tenance or cleaning to reduce
the risk of re, electric shock or
damage to persons.
!NOTE: The replace should
not be operated with an ac-
cumulation of dust or dirt on or
in the unit, as this can cause
a build up of heat and even-
tual damage. For this reason
the heater must be inspected
regularly, depending upon
conditions and at least at yearly
intervals.
Partially Reective Glass
Cleaning
The partially reective glass is
cleaned in the factory during the
assembly operation. During ship-
ment, installation, handling, etc.,
the partially reective glass may
collect dust particles; these can
be removed by dusting lightly with
a clean dry cloth.
To remove ngerprints or other
marks, the partially reective
glass can be cleaned with a damp
cloth. The partially reective glass
should be completely dried with
a lint free cloth to prevent water
spots. To prevent scratching, do
not use abrasive cleaners.

20 www.dimplex.com
Products to which this limited warranty ap-
plies
This limited warranty applies to your newly
purchased Dimplex electric replace. This
limited warranty applies only to purchases
made in any province of Canada except for
Yukon Territory, Nunavut, or Northwest Ter-
ritories or in any of the 50 States of the USA
(and the District of Columbia) except for
Hawaii and Alaska. This limited warranty ap-
plies to the original purchaser of the product
only and is not transferable.
Products excluded from this limited warranty
Light bulbs are not covered by this limited
warranty and are the sole responsibility of
the owner/purchaser. Products purchased
in Yukon Territory, Nunavut, Northwest Ter-
ritories, Hawaii, or Alaska are not covered
by this limited warranty. Products purchased
in these States, provinces, or territories are
sold AS IS without warranty or condition
of any kind (including, without limitation,
any implied warranties or conditions of
merchantability or tness for a particular pur-
pose) and the entire risk of as to the quality
and performance of the products is with the
purchaser, and in the event of a defect the
purchaser assumes the entire cost of all
necessary servicing or repair.
What this limited warranty covers and for
how long
Products, other than replace surrounds
(mantels) and trims, covered by this limited
warranty have been tested and inspected
prior to shipment and, subject to the provi-
sions of this warranty, Glen Dimplex Ameri-
cas warrants such products to be free from
defects in material and workmanship for a
period of 2 years from the date of the rst
purchase of such products.
Dimplex replace surrounds (mantels) and
trims covered by this limited warranty have
been tested and inspected prior to shipment
and, subject to the provisions of this war-
ranty, Glen Dimplex Americas warrants such
products to be free from defects in material
and workmanship for a period of 1 year from
the date of rst purchase of such products.
The limited 2 year warranty period for
products other than replace surrounds
(mantels) and trims and the limited 1 year
warranty period for replace surrounds
(mantels) and trims also applies to any
implied warranties that may exist under ap-
plicable law. Some jurisdictions do not allow
limitations on how long an implied warranty
lasts, so the above limitation may not apply
to the purchaser.
What this limited warranty does not cover
This limited warranty does not apply to
products that have been repaired (except by
Glen Dimplex Americas or its authorized ser-
vice representatives) or otherwise altered.
This limited warranty does further not apply
to defects resulting from misuse, abuse,
accident, neglect, incorrect installation, im-
proper maintenance or handling, or opera-
tion with an incorrect power source.
What you must do to get service under this
limited warranty
Defects must be brought to the attention of
Glen Dimplex Americas Technical Service
by calling 1-888-346-7539, or in writing at
1367 Industrial Road, Cambridge Ontario,
Canada N1R 7G8. Please have proof of
purchase, catalogue/model and serial num-
bers available when calling. Limited war-
ranty service requires a proof of purchase of
the product.
What Glen Dimplex Americas will do in the
event of a defect
In the event a product or part covered by
this limited warranty is proven to be defec-
tive in material or workmanship during (i) the
2 year limited warranty period for products
other than replace surrounds (mantels) and
trims, and (ii) the 1 year limited warranty pe-
riod for surrounds (mantels) and trims, you
have the following rights:
• Glen Dimplex Americas will in its sole
discretion either repair or replace such
defective product or part without charge. If
Glen Dimplex Americas is unable to repair
Warranty