Dimplex Crestmore CRS20 Instruction Manual

These instructions should be read carefully and
retained for future use. Note also the information
presented on the appliance.
Dimplex Opti-myst Electric Inset Fire
Models: Crestmore CRS20, Penngrove PNN20
OPERATING
INSTRUCTION MANUAL
08/53700/0 ISSUE 1 OCN -----
EN: This product is only suitable for well insulated rooms or occasional use. DE: Dieses Produkt ist nur für gut isolierte Bereiche oder
gelegentliche Verwendung geeignet. FR: Ce produit convient uniquement à des endroits bien isolés ou pour un usage occasionnel.
IT: Questo prodotto è adatto solo per spazi ben isolati o per uso occasionale. ES: Este producto sólo es adecuado para espacios
bien aislados o un uso ocasional. NL: Dit product is uitsluitend geschikt voor goed geïsoleerde ruimten of voor sporadisch gebruik.
PL: Produkt ten jest odpowiedni wyłącznie do dobrze odizolowanych miejsc lub do okazjonalnego użytku. NO: Dette produktet egner
seg kun for godt isolerte rom eller sporadisk bruk. RO: Acest produs este adecvat exclusiv spaţiilor bine ventilate sau utilizării ocazionale.
CZ: Tento výrobek je vhodný pouze do dobře izolovaných prostor nebo k příležitostnému použití. DK: Dette produkt er kun egnet til
velisolerede rum eller lejlighedsvis brug. PT: Este produto somente é adequado para espaços bem isolados ou uso ocasional. SE: Denna
produkt är endast avsedd för välisolerade utrymmen eller tillfällig användning. FI: Tämä tuote soveltuu ainoastaan hyvin eristettyihin tiloihin
tai satunnaiseen käyttöön. SK: Tento výrobok je vhodný len pre dobre izolované priestory alebo na občasné použitie. SI: Ta izdelek je
primeren le za dobro izolirane prostore ali za občasno uporabo. HR: Ovaj proizvod je pogodan samo za dobro izolirane prostore ili
povremenu upotrebu. HU: Ez a termék csak jól szigetelt terekhez vagy eseti használatra alkalmas
The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic
Compatibility (EMC) EN55014, EN60555-2 and EN60555-3 These cover the essential requirements of EEC Directives
2006/95/EC and 2004/108/EC

CAUTION: FAILURE TO FOLLOW THESE INSTRUCTIONS MAY CAUSE INJURY
AND/OR DAMAGE AND MAY INVALIDATE YOUR GUARANTEE
Important Safety Advice
When using electrical appliances, basic precautions should always be followed to reduce the
risk of re, electrical shock and injury to persons, including the following:
If the appliance is damaged, check with the supplier before installation and operation.
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the appliance immediately below a xed socket outlet or connection box.
Caution: Some parts of this product can become very hot and cause burns. Particular
attention has to be given where children and vulnerable people are present. This instruction
can be found at www.dimplex.co.uk
Warning: This heater must not be used for anything other than normal domestic household
purposes in the country where it was purchased from a recognised commercial retailer.
This appliance can be used by children aged from 8 years and above and persons with reduced
physical, sensory or mental capabilities or lack of experience and knowledge if they have been
given supervision or instruction concerning use of the appliance in a safe way and understand
the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance
shall not be made by Children without supervision.
Children of less than 3 years should be kept away unless continuously supervised. Children
aged from 3 years and less than 8 years shall only switch on/o the appliance provided that it
has been placed or installed in its intended normal operating position and they have been given
supervision or instruction concerning use of the appliance in a safe way and understanding the
hazards involved. Children aged from 3 years and less than 8 years shall not plug in, regulate
and clean the appliance or perform user maintenance.
Warning: This appliance must be earthed.
The use of an extension lead or multi-plug adaptor is not advised when connecting this product
to the mains. Connection through these devices could lead to a risk of overloading, overheating
and even re at the extension lead or adaptor due to inadequate connection quality.
This heater must be used on an ~alternating current supply (~) only and the voltage marked on
the heater must correspond to the supply voltage.
Do not use this appliance in series with a thermal control, a program controller, a timer or any
other device that switches on the heat automatically, since a re risk exists when the appliance
is accidentally covered or displaced.
DO NOT use the heater on deep pile carpets or the long hair type of rugs, or less than 750mm
(30”) away from any overhanging surface. Keep combustible materials such as drapes and
other furnishings clear from the front, sides and rear of the heater. Do not use heater to dry
your laundry.
In the event of a fault unplug the appliance. Unplug the appliance when not required for long
periods.
The appliance must be positioned so that the plug is accessible. If the supply cord is damaged
it must be replaced by the manufacturer or service agent or a similarly qualied person in order
to avoid a hazard. Keep the supply cord away from the front of the appliance.
2

The re incorporates a ame eect, which can be used with or without heating, so that the
comforting eect may be enjoyed at any time of the year.
A fan heater can provide heating in cold weather. A distance of 1 metre (3 feet) must be maintained
between the front of the heater and any surrounding furniture, overhanging curtains or other
obstructions.
To reduce heat loss and to prevent any chimney up draft aecting the operation of your inset re
we recommend they the chimney ue is sealed o.
Always ensure that the appliance is sitting on a level surface.
Before connecting the appliance, check that the supply voltage is the same as that stated on the
appliance.
Only use ltered water in this appliance.
Once installed, never move this appliance or lay it on its back, without draining the water from
sump and water tank. The water tank, sump, sump lid, tank cap and air lters must be cleaned
once every 2 weeks, particularly in hard water areas. If you intend not using the appliance for
longer than 2 weeks, drain the water from sump and water tank and dry the sump.
Please note: Used in an environment where background noise is very low, it may be possible to
hear a sound which is related to the operation of the ame eect. This is normal and should not
be a cause for concern.
The sump and the water tank in this product are treated with a biocidal product, Silver Biocide
in order to control harmful or unwanted organisms. This conforms with the latest relevant ISO
standard. Do not drink the water from the sump or from the water tank(s)
Technical Information
Model No: CRS20, PNN20
with electronic room temperature control.
Thank you for choosing a Dimplex electric re
General Information
Dimplex Opti-myst Inset Fire
Models: Crestmore CRS20, Penngrove PNN20
Heat Output 230V 240V
Nominal Heat Output PNom 1.8 2.0 kW
Minimum Heat Output Pmin 0.9 1.0 kW
Maximum Continuous Heat Output Pmax 1.8 2.0 kW
Auxiliary Electricity Consumption
In Standby Mode PNom 0.45 0.48 W
Warning: In order to avoid overheating, do not cover the appliance. Do not place material or
garments on the appliance, or obstruct the air circulation around the appliance, for instance by
curtains or furniture, as this could cause overheating and a re risk.
The appliance carries a DO NOT COVER warning
Warning: In order to avoid a hazard due to inadvertent resetting of the thermal cut-out, this
appliance must not be supplied through an external switching device, such as a timer, or
connected to a circuit that is regularly switched on and o by the utility.
3

This heater must be used on an AC ~ supply only and the voltage marked on the heater must
correspond to the supply voltage. Before switching on, please read the safety warnings and
operating instructions. Please retain this user’s guide for future reference
Before installing this appliance in an existing chimney, we recommend that;
1. You have your chimney cleaned by a competent chimney sweep.
2. You block o the chimney ue.
This procedure is important for the ecient operation of the heating unit and will also reduce heat
loss up the chimney.
Ensure that all packing items are removed (read any warning labels carefully). Retain all packing
for possible future use e.g. in the event of moving or returning the appliance to your supplier.
Installing the Appliance;
1. Clean the area where the re will be installed e.g remove ash residue from an existing replace.
2. Hold the re by the sides of surround and gently manoeuvre into position.
3. Plug the re into a 13amp/240 volt outlet. Ensure that the supply cable is not trapped under
the re such that it might cause it to be damaged.
4. Ensure that the draft excluder (rubber strip) is tted to the channel on the base of the product.
Connecting the Transducer
1. Gently lift out the fuelbed and carefully set aside. (Fig 3)
2. Remove the water tank by lifting upwards and outwards. (Fig 4)
3. Remove the nozzle by unclipping and lifting upwards and outwards. (Fig 5)
4. The transducer will be inside the sump. Remove from its bag.
5. Place the Transducer unit into the sump and make the connection.
6. Locate the tab on the Transducer unit into the moulded recess in the base of the sump (Fig 6)
7. Ensure that the cable does not obstruct the Transducer disc. To prevent the cable becoming
pinched between the nozzle and the sump, place the cable in the slot in the wall of the sump.
(Fig 7)
Filling the Water Tank
1. Gently lift out the fuelbed and carefully set aside.
2. Remove the water tank by lifting upwards and outwards.
3. Place the water tank in sink and remove cap, Anti-clockwise to open. (Fig 8)
3. Fill tank with ltered tap water only. This is necessary to prolong the life of the ame and
smoke producing unit. The water should be ltered through a conventional domestic water
lter unit and the lter should be replaced regularly.
6. Screw the cap back on, do not over tighten.
7. Return the tank to the sump, with the tank cap facing down
8. Gently place the fuelbed back into position.
When the water tank is empty, the ame and smoke eect shuts o, you will hear 2 audible beeps
and the digital display will display
Installation Instructions
4

WARNING: FAILURE TO FOLLOW THESE OPERATING INSTRUCTIONS MAY RESULT IN
INJURY AND/OR DAMAGE.
Manual Controls
The manual controls are located on the glass panel at the top of the product. (Fig 2). Trace your
nger across the glass panel from left to right. This will light up the buttons
is the on/standby button. Press it once to turn on the product. Press it again to turn o the
product. When turned on a ‘beep’ will sound and the digital display will show followed by
the current room temperature. The display will then turn o. The fuelbed will light up. Be careful
not to look directly into the fuelbed as the LED lights are very bright. It will take a approximatly
45 seconds before the ame eect starts.
is the Mode button.
Press it once and you will be in the options. The display will show the current setting. Using
the and buttons you can turn the heat on at the LOW or HIGH setting and turn the heat
OFF. You will hear two ‘beeps’ for LOW heat setting, three ‘beeps’ for HIGH heat setting and one
‘beep’ when the heat is turned o.
Press it a second time and you will be in the temperature set mode . The display will show
the current room temperature and then the set point temperature. Using the and buttons
you can adjust the set point temperature up and down. Note: if the set point temperature is below
the room temperature the heat function will not operate. The temperature range is from 15-35°C
Press it a third time and you will be in the Fire mode. The display will show followed by the
current re eect setting. There are six re settings. Using the and buttons you can adjust
the height of the ame eect.
Remote control
The remote control is supplied with a battery already in place. Simply pull on the clear plastic tab
on the back of the remote control to enable the battery.
• is the on/standby button. Press it once to turn on the product. Press it again to turn o
the product. When turned on you will hear on ‘beep’ and the digital display will show
followed by displaying the current room temperature. The display will then turn o. The main
LED lights will activate. Be careful not to look directly into the LED’s. These are very bright.
Although the main lights operate immediately it will take a further 45 seconds before the ame
eect starts.
• Press once to activate heat setting. Press it again to activate heat setting.
Press it a third time to turn o the heater
• Press the and buttons to adjust your set point temperature. Note: if the set point
temperature is below the room temperature, the heat function will not operate. The temperature
Press M Display Function Press + or -
Once Controls the fan
heater O Low High
Twice Thermostat From 15 °C To 35 °C
Three times Flame intensity From F1 (low) To F6 (high)
Operating The Product
5

General Tips
Only use ltered tap water in this appliance.
Always ensure that the appliance is sitting on a level surface.
If you intend not using the appliance for longer than 2 weeks, remove and empty the sump and
water tank.
Once installed, never move this appliance or lay on its back, without draining the water from
sump and water tank.
Cleaning
Warning – Always press to turn o the product and disconnect the product from the power
supply before cleaning the re. Leave the appliance for 10 minutes to allow the product to cool
down.
Maintenance
range is from 15 - 35°C
• Press to increase the setting.
• Press to decrease the setting.
Setting the Thermostat
Plug in the product and press to turn it on. Press the button twice to enter the temperature
set mode . The current room temperature will be displayed (e.g. r23C) followed by the
current set point room temperature (e.g. 26C). Press the and buttons to select your set
point room temperature. Allow the display to turn o. Press the button once to enter the Heat
option. Press the and buttons to select either or heat output. The heater will
turn on when your set point room temperature is higher than the room temperature.
Thermal Safety Cut-out
A thermal safety cut-out is incorporated in the fan heater to prevent damage due to overheating.
This can happen if the heat outlet was restricted in any way. If the cut-out operates, unplug the
heater from the socket outlet and allow approximately 10 minutes before reconnecting. Before
switching the heater back on remove any obstruction that may be restricting the heat outlet, then
continue normal operation.
CAUTION: In order to avoid a hazard due to inadvertent resetting of the thermal cutout, this
appliance must not be supplied through an external switching device, such as a timer, or
connected to a switch that is regularly switched on and o by the utility.
Getting the Desired Flame Eect
1. Using the manual controls or the remote control choose a setting between F1 and F6.
F1 being the lowest setting and F6 being the highest setting.
2. Generally the ames appear more realistic when the ame control is turned down.
3. Give the ame generator time to react to changes you may make.
4. The re will use less water if the ame eect is set to a lower level.
5. Do not tilt or move the re while there is water in the tank or sump.
6. Make sure that the re is on a level oor.
6

We recommend cleaning the following components once every 2 weeks,
particularly in hard water areas:
Water Tank, Sump, Nozzle, Tank cap and seal, Air lter.
For general cleaning use a soft clean duster – never use abrasive cleaners.
To remove any accumulation of dust or u, the soft brush attachment of a vacuum cleaner
should occasionally be used to clean the outlet grille of the fan heater.
Water Tank
1. Remove water tank, as described earlier, put into sink and empty water.
2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention
to the rubber ring in the outer groove and the center rubber seal.
3. Put a small quantity of washing up liquid into the tank, ret the cap and shake well, rinse out
until all traces of washing up liquid are gone.
4. Rell with ltered tap water only, replace the cap, do not over tighten.
Sump
Press to put the product into standby
Gently lift out the fuelbed and place carefully on the ground.
Remove the water tank by lifting upwards.
Remove the sump lid, this allows the sump to be lifted completely from its location. (Fig 5)
Gently lift up the sump, taking care to keep level so as not to spill any water. Sit the assembly in
the sink.
Carefully tilt so that the liquid drains out of the sump.
Put a small amount of washing up liquid into the sump, and using the supplied brush, gently
clean all surfaces including the metal disc (Fig 9)
When cleaned, thoroughly rinse the sump with clean water.
Clean the outlet surface of the sump lid with the brush and ush out thoroughly with water.
Reverse the above steps to reassemble.
Air Filter
1. Press on the remote control or on the product to turn it o
2. Gently lift o the fuelbed and set aside
3. Remove the tank and place in a sink with the cap facing upwards.
4. Gently slide up the air lter (Fig. 10)
5. Gently rinse with water in the sink and dry with fabric towel before returning.
6. Replace the lter making sure that the course black lter is in contact with the plastic holder.
7. Replace the tank.
8. Replace the fuelbed.
9. Press to turn on the product
General Cleaning and Maintenance
The outside can be cleaned by wiping it over with a soft damp cloth and then dried. Do not use
abrasive cleaning powders or furniture polish, as this can damage the surface nish.
CAUTION: Assembly, installation and repair of this heater must be carried out by Dimplex or its
authorised agent.
CAUTION: We recommend that you arrange for this heater to be checked annually for safety by
a qualied electrician.
7

Additional Information
After Sales Service
Your product is guaranteed for one year from the date of purchase. Within this period, we
undertake to repair or exchange this product free of charge (excluding transducer discs & subject
to availability) provided it has been installed and operated in accordance with these instructions.
Your rights under this guarantee are additional to your statutory rights, which in turn are not
aected by this guarantee.
The transducer is a consumable item and may need to be replaced through time, depending on
its usage. Replacement transducers can be purchased from our website http://spares.dimplex.
co.uk.
The transducer has a 12 month warranty period.
CAUTION: Do not use if the heater’s mains power lead is damaged. Such use may cause a hazard.
If damaged, the mains power lead must be replaced by the manufacturer or its authorised dealer.
Should you require after sales information or assistance with this product please go to www.
dimplex.co.uk and select “Customer Support” or ring our help desk on 0844 879 3588 (UK) or
01 842 4833 (R. O. I.). Spare parts are also available on the web site. Please retain your receipt
as proof of purchase.
Recycling
For electrical products sold within the European Community - At the end of the electrical
products useful life it not be disposed of with household waste. Please recycle where
facilities exist. Check with your Local Authority or retailer for recycling advice in your
country.
Patent / Patent Application
Products within the Optimyst range are protected by one or more of the following patents and
patent applications:
Great Britain GB2460259B, GB2475794B, GB2418014, EP2029941, GB2436212, GB2402206B
United States US8413358, US8136276, US7967690, US8574086
Russia RU2434181
European EP2029941, EP2315976, EP1787063 (A1), EP2388527
China CN101883953A, CN102105746A, CN101057105 (A), CN101438104
Australia AU2009248743A1, AU2007224634
Canada CA2725214, CA2579444, CA2645939
South Africa ZA2008/08702
Mexico MX2008011712
South Korea KR101364191
Japan JP5281417, JP5496291
Brazil BRP10708894
India 4122/KOLNP/2008
New Zealand NZ571900
8

Fig. 1a
78
mm
625 mm
486 mm
207 mm
Fig. 1bFig. 2
9

Fig. 4Fig. 3
Fig. 6Fig. 5
10

Fig. 8Fig. 7
Fig. 10Fig. 9
A
B
11

Tel: [phone]
Fax: [phone]
Republic of Ireland Tel: [phone]
www.dimplex.co.uk
GDC Group Ltd.
Millbrook House, Grange Drive, Hedge End, Southampton, SO30 2DF
© GDC Group Ltd. All rights reserved. Material contained in this publication may not be reproduced in whole or in part, without prior permission
in writing of Dimplex. A division of GDC Group Ltd. OPTIMYST is a trade mark of GDC Group Ltd.