Dimplex RONDO User manual

The product complies with the European Safety Standards EN60335-2-30 and the European Standard Electromagnetic Compatibility (EMC)
EN55014, EN60555-2 and EN60555-3 These cover the essential requirements of EEC Directives 2006/95/EC and 2004/108/EC
08/53705/0 Issue 1
RONDO
RND020

Fig. 1
Fig. 4 Fig. 4a
Fig. 2 Fig. 3
650mm
288mm
700mm

Fig. 5 Fig. 5a
Fig. 5b Fig. 6
Fig. 7 Fig. 8

Fig. 9
Fig. 10
Fig. 11 Fig. 12
23

REMOTE
CONTROL
SENSOR
Fig. 15
Fig. 16 Fig. 17
Fig. 13 Fig. 14

Dimplex Rondo
Introduction
Thank you for choosing this Dimplex electric re. Please read this information guide carefully to be able to safely
install, use and maintain your product.
Important Safety Advice
When using electrical appliances, basic precautions should always be followed to reduce the risk of re, electrical
shock and injury to persons, including the following:
1. WARNING
Do not place material or garments on, or obstruct the air circulation around the appliance.
This appliance carries a DO NOT COVER warning
2. DAMAGE
If the appliance is damaged, check with the supplier before installation and operation.
If the supply cord is damaged it must be replaced by the manufacturer or service agent or a similarly qualied person
in order to avoid a hazard.
3. LOCATION
Do not use outdoors.
Do not use in the immediate surroundings of a bath, shower or swimming pool.
Do not locate the re immediately below a xed socket outlet or connection box.
Ensure that furniture, curtains or other combustible material are positioned no closer than 1 metre from the appliance.
4. PLUG POSITIONING
The appliance must be positioned so that the plug is accessible.
Keep the supply cord away from the front of the appliance.
5. UNPLUGGING
In the event of a fault unplug the device.
Unplug the device when not required for long periods.
6. OWNER/USER
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or
mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning
use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance.
Cleaning and user maintenance shall not be made by Children without supervision.
Children of less than 3 years should be kept away unless continuously supervised. Children aged from 3 years and
less than 8 years shall only switch on/off the appliance provided that it has been placed or installed in its intended
normal operating position and they have been given supervision or instruction concerning use of the appliance in a
safe way and understanding the hazards involved. Children aged from 3 years and less than 8 years shall not plug in,
regulate and clean the appliance or perform user maintenance.
7. ELECTRCITY
WARNING – THIS APPLIANCE MUST BE EARTHED.
This appliance must be used on an AC ~ supply only and the voltage marked on the appliance must correspond to the
supply voltage. Before switching on, please read the safety advice and operating instructions.
CAUTION — Some parts of this product can become very hot and cause burns. Particular attention
has to be given where children and vulnerable people are present.
WARNING - In order to avoid overheating, do not cover the appliance
General Information
Only use ltered water in this appliance.
This model is designed to be free standing and is normally positioned near a wall.
To reduce heat loss and to prevent any chimney up draft affecting the operation of your inset re we recommend they
the chimney ue is sealed off.
Always ensure that the appliance is sitting on a level surface.
Please note: Used in an environment where background noise is very low, it may be possible to hear a sound which is
related to the operation of the ame effect. This is normal and should not be a cause for concern.
If this product experiences a power surge for whatever reason the product may cut-out. This is a normal safety feature
and the product will resume operation after 30 seconds.
Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.
If you intend not using the appliance for longer than 2 weeks, drain the water from sump and water tank and dry the
sump.
The water tank, sump, sump lid, tank cap and air lters must be cleaned once every two weeks, particularly in hard
water areas.
The appliance should never be operated if the lamps are not working.
The lamps should be regularly inspected as described under ‘Maintenance’ and ‘Changing lamps’.

Installation Instructions
This section describes how to set up your re.
Before installing this appliance in an existing chimney, we recommend that;
1. You have your chimney cleaned by a competent chimney sweep.
2. You block off the chimney ue.
This procedure is important for the efcient operation of the heating unit and will also reduce heat loss up the chimney.
BEFORE YOU START
1. Ensure that all packing items are removed (read any warning labels carefully) and retain all packing for possible
future use e.g. in the event of moving house or returning the appliance to your supplier.
2. Before connecting to the mains supply, check that the supply voltage is the same as that stated on the appliance.
INSTALLATION
Place the appliance against a wall.
Connecting the Transducer Unit + Lamps
1. Release the two red tabs by turning them by 90 degrees (see Fig 2)
2. Lift out the Sump Nozzle (Fig 3)
3. Insert lamps into lamp holders (Fig 4), carefully locating the pins into the holes (Fig 4a)
4. Push lamps rmly into place
5. Place the Transducer Unit into the sump and join the cable to the connector on the sump (Fig 5)
6. To ensure that the Transducer Unit is correctly placed in the sump, the tab on the Transducer Unit should be lined
up with the moulded recess in the sump (Fig 5a).
7. Ensure that the cable is not placed above the disc on the Transducer Unit (Fig 5b). To prevent the cable becoming
pinched between the nozzle and the sump, place the cable in the slot in the wall of the sump.
8. Replace the Sump Nozzle and secure it by turning the two red tabs by 90 degrees (Fig 6)
Filling the Water Tank
9. Place Water Tank in sink and remove cap (turn anti-clockwise to open) (Fig 7)
10. Fill Water Tank with ltered tap water only. This is necessary to prolong the life of the ame and smoke effect
producing unit. The water should be ltered through a conventional domestic water lter unit and the lter should be
replaced regularly. Distilled water must not be used.
11. Screw the cap back on – do not overtighten.
12. Place the Water Tank in the Sump, with the tank cap facing down and the at side of the tank facing outward (Fig 8)
Assembling the re
13. Place the engine into surround if not already inplace. (Fig 9)
Connect the power cable to the appropriate power connector at the back of the appliance and
Plug the power cable into a 10amp/240volt outlet. The appliance is now ready for use.
Operating the Fire
This section describes how to activate your re using either the manual controls or remote control.
MANUAL CONTROLS
The manual controls are located beneath the hinged ap.
(See Fig.10 for Manual Control lay out)
Switch ‘A’:- Controls the electricity supply to the Fire.
Note: This switch must be in the ‘ON’ ( I ) position for the Fire to operate.
Switch ‘B’:- Press once to turn on the ame effect. This will be indicated by an audible beep. Although the main
lights operate immediately it will take a further 30 seconds before the ame effect starts.
Press to put re in to standby mode. This will be indicated by one beep.
Control Knob ‘C’:- Controls the intensity of the ame effect.
Turning the control knob to the left increases the ame effect, turning the control knob to the right will
decrease the ame effect.

GETTING THE DESIRED FLAME EFFECT
1. The ame control knob ‘C’ (Fig.10) may be turned up or down to give a more realistic effect.
2. Generally the ames appear more realistic when the ame control is turned down.
3. Give the ame generator time to react to changes you may make.
4. The appliance will use less water if the ame effect is set to a lower level (control knob ‘C’).
5. Do not tilt or move the appliance while there is water in the tank or sump.
6. Make sure that the appliance is on a level oor.
REMOTE CONTROL OPERATION
On the control panel, Switch A (see Fig.10) must be in the ‘ON’ ( I ) position in order for the remote control to operate.
There are 3 buttons on the remote control. (See Fig.12) To operate correctly the remote must be pointed towards the
front of the grate. (See Fig 17). The remote control functions are as follows:
I Press once to turn on Flame effect.
This will be indicated by one beep.
Standby
This will be indicated by one beep.
Maintenance
GENERAL TIPS
Only use ltered tap water in this appliance.
Always ensure that the appliance is sitting on a level surface.
If you intend not using the appliance for longer than 2 weeks, remove and empty the sump and water tank.
Once installed, never move this appliance or lay on its back, without draining the water from sump and water tank.
The appliance should never be operated if the lamps are not working.
The lamps should be regularly inspected as described under ‘Changing lamps’.
FILLING THE WATER TANK
When the water tank is empty, the ame and smoke effect shuts off and you will hear 2 audible beeps, follow these
steps.
1. Press Switch ‘A’ to (0) (See Fig.10)
2. Gently lift out the fuelbed and carefully set aside.
3. Remove the water tank by lifting upwards and outwards.
4. Place the water tank in sink and remove cap, Anti-clockwise to open. (Fig 7)
5. Fill tank with ltered tap water only. This is necessary to prolong the life of the ame and smoke producing unit.
The water should be ltered through a conventional domestic water lter unit and the lter should be replaced
regularly.
6. Screw the cap back on, do not over tighten.
7. Return the tank to the sump, with the tank cap facing down and the at side of the tank facing outward. (Fig 8)
8. Gently place the fuelbed back into position. (Fig 9)
9. Press Switch ‘A’ to ‘ON’ (I) position (See Fig.10)
CHANGING LAMPS
If the ame and smoke effect appears grey or colourless it may be that one or more lamps have failed.
You can check for lamp failure as follows.
1. Leaving the ame effect on, lift out the fuelbed and water tank.
2. It should be possible to view the lamps with the nozzle in place and observe which one needs to be changed.
3. Put Switch ‘A’ in the ‘OFF’ (0) position, and unplug the re from the mains.
4. Leave the appliance for 20 minutes to allow the lamps to cool down before removing them.
5. Remove the sump as described in the Cleaning Section.
6. Remove the defective lamp, by gently lifting vertically and disengaging the pins from the lamp holder,
(See Fig.4 and 4a).
Replace with a Dimplex OPTIMYST, 12V, 45W, Gu5.3 base, 8º beam angle, coloured lamp. (To purchase replacement
lamps go to the section ‘After Sales Service’, details of how to purchacs the lamps are contained therein.)
7. Carefully insert the two pins of the new lamp into the two holes in the lamp holder. Push rmly in place.
(See Fig.4 and 4a).
8. Replace the sump, nozzle, water tank and fuelbed.
CLEANING
Warning – Always press Switch ‘A’ to the ‘OFF’ (0) position (See Fig.10) and disconnect from the power supply before
cleaning the re.

We recommend cleaning the following components once every 2 weeks, particularly in hard water areas:-
Water Tank, Sump, Nozzle, Tank cap and seal, Air lter.
For general cleaning use a soft clean duster – never use abrasive cleaners.
To remove any accumulation of dust or uff, the soft brush attachment of a vacuum cleaner should occasionally be
used.
Water tank
1. Remove water tank, as described earlier, put into sink and empty water.
2. Using the supplied brush gently rub the inside surfaces of the cap paying particular attention to the rubber ring in
the outer groove and the centre rubber seal.
3. Put a small quantity of washing up liquid into the tank, ret the cap and shake well, rinse out until all traces of
washing up liquid are gone.
4. Rell with ltered tap water only, replace the cap, do not overtighten.
Sump
1. Press Switch ‘A’ to the ‘OFF’ (0) position
2. Gently lift out the fuelbed and place carefully on the ground.
3. Remove the water tank by lifting upwards.
4. Disconnect the electrical connector, located on the right side of the sump. (See Fig.5) .
5. Release the right sump locking tabs by turning 90º. This allows the sump to be lifted completely from its location.
6. Gently lift up the sump, taking care to keep level so as not to spill any water. Sit the assembly in the sink.
7. Release the left sump locking tabs by turning 90º, then lift off the Nozzle. (See Fig.3)
8. Lift out the transducer and carefully tilt, as shown, so that the liquid drains out of the sump. (See Fig.13)
9. Put a small amount of washing up liquid into the sump, and using the supplied brush, gently clean all surfaces in the
sump and gently clean the transducer including the metal discs located in the top grooved surface. (See Fig.14)
10. When cleaned, thoroughly rinse the sump with clean water to remove all traces of washing up liquid.
11. Clean the Nozzle with the brush and ush out thoroughly with water. (See Fig.15)
12. Reverse the above steps to reassemble.
Air lter
1. Gently lift out the fuelbed and place carefully on the ground.
2. Gently slide the air lter upwards out of its plastic holder. (See Fig.16)
3. Gently rinse with water in the sink and dry with fabric towel before returning.
4. Replace the lter making sure that the coarse black lter is facing the front of the re.
5. Replace the fuelbed.

Additional Information
AFTER SALES SERVICE
Your product is guaranteed for one year from the date of purchase. Within this period, we undertake to repair or
exchange this product free of charge (excluding lamps & subject to availability) provided it has been installed and
operated in accordance with these instructions. Your rights under this guarantee are additional to your statutory rights,
which in turn are not affected by this guarantee.
Should you require after sales information or assistance with this product please contact Glen Dimplex Australia on
1300 556 816 or visit our website at www.dimplex.com.au
RECYCLING
Do not dispose of electrical appliances as unsorted municipal waste. Useparate collection facilities.
Contact your local government for information regarding the collection systems available.
If electrical appliances are disposed of in landlls or dumps, hazardous substances can leak into the ground
water, polluting the food chain and damaging health and well-being.
PATENT / PATENT APPLICATION
Products within the Optimyst range are protected by one or more of the following patents and patent applications:
Great Britain GB 2402206, GB 2460259, GB 2460453 , GB 2418014, GB 2465738, GB 2449925, GB 2465537 , GB
2455277 , GB1020534.2, GB1020537.5, GB1110987.3
United States US 7967690, US 2010299980, US 2011062250, US 2008028648, US 13/167,042
Russia RU2008140317
European EP 2029941, EP 2201301, EP 2315976, EP 1787063, EP07723217.1 , EP11170434.2, EP 11170435.9
China CN 101883953, CN 200980128666.2, CN 101057105, CN 101438104
Australia AU 2009248743, AU 2007224634
Canada CA 2725214, CA 2579444, CA 2645939
International Patent Application WO 2006027272
South Africa ZA 200808702
Mexico MX 2008011712
Korea KR 20080113235
Japan JP 2009529649
Brazil BR P10708894-9
India IN 4122/KOLNP/2008
New Zealand NZ 571900
Glen Dimplex Australia
Unit 1, 21 Lionel Road,
Mount Waverley VIC 3149
Australia
Ph: 1300 556 816
Fax: [phone]
Email: [email protected]
Web: www.dimplex.com.au
Glen Dimplex Australasia Ltd
38 Harris Road
East Tamaki, Auckland
New Zealand
Ph: 09 274 8265
Fax: [phone]
Email: [email protected]
Web: www.dimplex.co.nz
5336

Symptom Cause Corrective Action
The ame effect will
not start.
Mains plug is not plugged in.
Low water level.
Low voltage connector not connected
properly. (See Fig.5)
The Transducer Unit is not sitting correctly in
the sump
Check plug is connected to wall socket
correctly.
Check that the water tank is full and there is
water in the sump.
Check that the connector is inserted
correctly. (See Fig.5)
Ensure the Transducer in sitting down into
the moulded recess in the sump
The ame effect is too
low.
Flame effect control knob is set too low.
(See Fig.10)
The Metal Disc in the transducer might be
dirty (See Fig.14)
The wire from the Transducer Unit is sitting
over the metal disc
Increase level of ame by turning Control
knob ‘D’ to the left slowly. (See Fig.10)
Clean the Metal Disc with soft brush
supplied. (See Fig.14) See ‘Maintenance.’ for
a step by step procedure.
Direct the wire to the back of the sump and
make sure it sits into the side slot exiting the
sump.
Unpleasant smell
when unit is used.
Dirty or stale water.
Using unltered tap water.
Clean the unit as described under
maintenance.
Use only ltered tap water.
The ame effect has
too much smoke.
Flame effect setting is too high. Turn the ame effect Control knob ‘D’ to
the right, about ¼ a turn, at a time. Give the
ame generator some time to adjust to the
new setting. (See Fig.10)
Main lamps are not
working and there are
no ames or smoke.
There is no water in the water tank Follow instructions under
Maintenance, ‘Filling the water tank’.
Check the plug is connected to the wall
socket correctly and that Switch ‘A’ Fig. 10 is
in the ‘ON’ ( I ) position.
Troubleshooting

GLEN DIMPLEX PRODUCT WARRANTY
This warranty is provided by Glen Dimplex Australia Pty Limited ABN 69 118 275 460 of Unit
1, 21 Lionel Road, Mount Waverley, Victoria 3149 (Phone number 1300 556 816), or in New
Zealand by Glen Dimplex Australasia Limited, New Zealand registration number 1506305, of 38
Harris Road, East Tamaki, Auckland, New Zealand (Phone number 09 2748265) (we, us our) in
respect of the Glen Dimplex product which this warranty card has been included in the packaging
for or otherwise supplied with (the Glen Dimplex product).
1 Glen Dimplex express warranty
Subject to the exclusions below, we warrant that the Glen Dimplex product will be free from
defects caused by faulty workmanship and materials within:
(a) in the case of the Glen Dimplex products used for personal, domestic or
household purposes, a period of 24 months from the date the Glen Dimplex
product is purchased as a brand new product from a retailer located in Australia or
New Zealand; and
(b) in the case of the Glen Dimplex product used for purposes other than personal,
domestic or household purposes (including business or commercial use), a period
of 12 months from the date the Glen Dimplex product is purchased as a brand new
product from a retailer located in Australia or New Zealand. Glen Dimplex
products are designed and intended for domestic use.
This express warranty is personal to the rst person who acquires the Glen Dimplex product from
the relevant retailer and claims under this warranty cannot be made by anyone other than this
person.
The benets conferred by this express warranty are in addition to the Consumer Guarantees
referred to in section 3 and any other statutory rights you may have under the Australian
Consumer Law, the New Zealand Consumer Guarantees Act and/or other applicable laws.
2 Warranty exclusions
This express warranty does not apply where:
(a) the Glen Dimplex product has been installed, used or operated otherwise than in
accordance with the product manual or other similar documentation provided to
you with the Glen Dimplex product;
(b) the Glen Dimplex product requires repairs due to damage resulting from accident,
misuse, incorrect installation, improper liquid spillage, cleaning or maintenance,
unauthorised modication, use on an incorrect voltage, power surges and dips,
voltage supply problems, tampering or unauthorised repairs by any persons, use of
defective or incompatible accessories or exposure to abnormally corrosive
conditions;

(c) the repair relates to the replacement of consumable parts such as fuses in plugs
and bulbs or any other parts of the Glen Dimplex product which require routine
replacement;
(d) you are unable to provide us with reasonable proof of purchase for the Glen
Dimplex product;
(e) the breakdown occurs after the expiry of the express warranty period set out in
section 1; or
(f) the Glen Dimplex product was not purchased in Australia or New Zealand as a
brand new product.
3 Consumer Guarantees
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
If you acquired the goods in New Zealand, similar provisions of the Consumer Guarantees Act
1993 may apply, but may be excluded if you acquired the goods for the purpose of a business.
4 How to make a claim
You may make a claim under this warranty by visiting our website at (www.glendimplex.com.au
in Australia, www.glendimplex.co.nz in New Zealand), contacting our customer care line (1300
556 816 in Australia, 09 2748265 in New Zealand) or visiting a Glen Dimplex service centre.
To make a valid claim under this warranty, you must:
(a) lodge the claim with us as soon as possible and no later than 14 days after you
rst become aware of the breakdown;
(b) provide us with the Glen Dimplex product serial number;
(c) provide us with reasonable proof of purchase for the Glen Dimplex product; and
(d) if required by us, provide us (or any person nominated by us) with access to the
premises at which the Glen Dimplex product is located at times nominated by us
(so that we can inspect the Glen Dimplex product).
5 Warranty claims
If you make a valid claim under this warranty and none of the exclusions set out in section 2
apply, we will, at our election, either repair the Glen Dimplex product or replace the Glen
Dimplex product with a product of identical specication (or where the product is superseded or
no longer in stock, with a product of as close a specication as possible).
Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired. Refurbished parts may be used to repair the goods.

Glen Dimplex products are designed and supplied for normal domestic use. We will not be liable
to you under this warranty for business loss or damage of any kind whatsoever.
6 Costs of warranty claim
Where you make a claim under this warranty, a Glen Dimplex authorised repairer may need to
attend your premises to inspect the Glen Dimplex product. If the Glen Dimplex product is located
in Australia, we may charge you a service call fee if a repairer will be required to travel more
than 30 kilometers from the place of purchase. For further information, please contact Glen Dimplex
on 1300 556 816 in Australia or 09 274 8265 in New Zealand. Alternatively, visit our website at
www.glendimplex.com.au in Australia or www.glendimplex.co.nz in New Zealand.