Dimplex XHD23G User manual

Service Manual
Model
XHD23L/XHD23G
XHD26L/XHD26G
XHD28L/XHD28G
Part Number
6909940XXX
6909850XXX
6909970XXX
7401050100R00
IMPORTANT SAFETY INFORMATION: Always read this manual rst before attempting to service this rebox.
For your safety, always comply with all warnings and safety instructions contained in this manual to prevent
personal injury or property damage.

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Always use a qualied technician or service agency to repair this rebox.
!NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of re, serious
injury, or death.
Operation ...........................................................3
Exploded Parts Diagram...............................................6
Replacement Parts List................................................6
Wiring Diagram ......................................................7
Accessing Top Components ...........................................8
Accessing Bottom components.........................................8
Power Cord Replacement ...........................................9
Main Control Board Replacement .....................................9
Heater Assembly Replacement ......................................10
Touchpad Replacement ............................................10
Flicker Motor Replacement .........................................10
Flicker Rod Replacement...........................................11
Flame Base LED Strip Replacement ..................................11
Media Tray/Media LED Replacement .................................12
Flame Screen Replacement .........................................12
Log Set Replacement ..............................................12
Troubleshooting Guide ...............................................13
Table of Contents

3
Operation
A
B
C
F
D
G
E
H
A B C D E F
Touch Panel and Remote Controls
The manual controls for the Dimplex Electric Fireplace are located on the front panel. When not
activated, the icons are not visible. Touch the control panel to the right side of the white line to
activate the icons. The selected setting displays on the left side of the panel.
A multi-function IR (infrared) remote control also is provided. The remote control has a range of
approximately 30 ft (9 m). To operate correctly, the remote control must be pointed toward the front
of the in electric fireplace.
WARNING: The replace must be
installed properly before use.

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Icon Function Description
A Power
Press to turn unit O󰀨 or On.
• Unit O󰀨
Press to turn everything O󰀨. Press again to turn unit On with previous settings.
• Unit On
Press to turn unit On with previous settings.
- If the ame e󰀨ect was On, the ame will turn on and the previous heat setting
will be activated (On or O󰀨). Display will show current heater temperature
setting and after 2 sec displays the room temperature.
- [remote only] If the ame e󰀨ect was O󰀨, the previous heat setting will be
activated (On or O󰀨).
- [panel only] If the ame e󰀨ect was O󰀨, the ame will turn on and the previous
heat setting will be activated (On or O󰀨)
B Heat
• Heat On
Press to turn heat On (indicated by 1 short beep). Display will show current
heater temperature setting and after 2 sec displays room temperature. Use the
Temp icon to change the heater temperature setting.
• Heat O󰀨
Press to turn heat O󰀨 (indicated by 1 short beep).
NOTE: After the heater is switched o󰀨, the fan will continue on for 60 seconds before turning
o󰀨.
C Temperature
Press multiple times to raise the heater temperature in 1o F (1o C) increments.
Display will show current temperature. Temperature range is 62o-78o F (17o-26o C).
This feature is active whenever the heat is enabled.
Disable Heat
Using the manual controls, press the Heat and Temp buttons at the same time
and hold for 2 second to disable the heater. Press and hold again for 2 seconds to
enable the heater.
When the heater is disabled, "--" will display when Temp button is pressed. The
remainder of the unit's controls will operate in the same fashion.
oC / oF
Temp
The display can show the temperature reading in either o C or o F. To change the
display, press and hold the Temp and Flame Speeds buttons on the unit.
DFlame Speed
Press multiple times to toggle through ame speeds (minimum, medium,
maximum). Display will show current speed number (F1, F2, F3 respectively).
E Color
Press multiple times to change the media and ame base colors. This feature is
active only when the ame e󰀨ect is On. Display will show theme (t0, t1, t2, etc.)
XHD28L, XHD26L or XHD23L (Log Unit) themes:
• Theme t0 - no ame
• Theme t1 - Natural (ame base o󰀨)
• Theme t2 - Red Highlights (ame base red/orange)
• Theme t3 - Blue Highlights (ame base blue)
XHD28G, XHD26G or XHD23G (Media Unit) themes:
• Theme t0 - Midnight Mode
• Theme t1 - Media White
• Theme t2 - Media red/orange ickering
• Theme t3 - Media blue ickering.
• Theme t4 - Media Purple
• Theme t5 - Media Green
• Theme to - Prism Mode (To choose a custom color, press Brightness icon. Press
again to return to Prism Mode)

5
Demo Mode
Certain versions of this rebox are equipped with a demo
mode where the unit cycles through several functions. The
demo mode is activated by pressing and holding the tem-
perature and brightness buttons for 2 seconds. In demo
mode, none of the remote or on-unit controls work. When
power is cut to the unit and then restored, the unit remains
in demo mode.
Icon Function Description
F Brightness
Press to change the ame and logs brightness. Display will show b3, b1, b2
respectively.
• High
• Low
• Medium
G Flame
Press to turn the ame e󰀨ect On. Press again to turn the ame e󰀨ect O󰀨.
H Timer
Press multiple times to change the sleep timer by 0.5 hr from 0.5 hr to 8 hr before
turning o󰀨. Press again, the remaining time on the timer displays.
Resetting the Temperature Cutout Switch
Should the heater overheat, an automatic cutout will turn
the heater o󰀨. It will not come back on without being reset.
To reset the cutout switch, unplug the unit and wait 5
minutes before plugging it back in.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Technical Support at 1-888-346-7539