Dimplex ELECTRALOG CS3311 User manual

Service Manual
Compact Stove
Model Numbers:
CS3311
CS4416
CS2307
7400100000R03
REV PCN DATE
00 ~~~~ Feb 12, 07
01 11563 Aug 10, 09
02 11993 April 12, 10
03 Sept 4, 12
In keeping with our policy of continuous product development, we reserve the right to make changes without notice.
Dimplex North America Limited
1367 Industrial Road Cambridge ON Canada N1R 7G8
1-888-346-7539 www.dimplex.com
CS3311 Pictured

2
Operation.......................................................................3
ExplodedPartsDiagram...........................................................4
Replacement Parts List ............................................................4
WiringDiagram..................................................................5
LightBulbReplacement ...........................................................6
Partially Reective Glass Replacement. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
SwitchReplacement..............................................................6
FlickerMotor/FlickerRodReplacement ...............................................7
RemoteControlReceiverReplacement...............................................8
HeaterAssembly/CutoutReplacement................................................9
ThermostatReplacement .........................................................10
Power Cord Replacement .........................................................10
TroubleshootingGuide ...........................................................12
Table of Contents

3
Operation
Electric Stove Manual Control
The manual controls for the stove are located in the upper
left hand corner on the rear of the stove (Figure 1).
A. 3 Position Switch
The switch has two (2) ON positions marked with and
“Manual”.
The “Manual” position is for manual operation. In this
position the built-in remote control is by-passed.
The position is for operating the unit with the provided
remote control. When in position the unit is operated with
the ON and OFF buttons of the remote control.
When the switch is in the center position the unit is off.
B. Heater ON/OFF Switch
The Heater ON/OFF Switch supplies power to the heater
fan and the heater element. When the switch is in the ON
position the heater operates if the thermostat calls for heat.
C. Heater Thermostat Control
To adjust the temperature to your individual requirements,
turn the thermostat control clockwise all the way to turn on
the heater. When the room reaches the desired temperature,
turn the thermostat knob counter clockwise until you hear a
click. Leave in this position to maintain the room temperature
at this setting. For additional heat, turn clockwise until you
hear the click again and the heater will turn on.
!NOTE: When the heater is switched ON, the heater fan
will operate. The heater element may or may not be on,
depending on the thermostat control setting (see “Heater
Thermostat Control”).
Resetting The Temperature Cutoff Switch
Should the heater overheat, an automatic cut out will turn the
heater off and it will not come back on without being reset. It
can be reset by switching the 3 Position Switch to OFF and
waiting ve (5) minutes before switching the unit back on.
CAUTION: If you need to continuously reset the heater,
unplug the unit and call Dimplex North America Limited at
1-888-346-7539 for technical support.
Remote Operation
The stove is supplied with an integrated ON/OFF remote
control.
!NOTE: Ensure that the stove’s 3 Position Switch is set to
the remote Control setting (right position - see Figure 1A).
To operate, push the ON button to turn stove on, push the
OFF button to turn the stove off.
Battery Replacement (Figure 2)
To replace the battery:
1. Slide battery cover open on the remote control.
2. Correctly install one 12 Volt (A23) battery in the battery
holder.
3. Close the battery cover.
B
Figure 1
AC
Figure 2
On
Button
Off
Button
Battery
Battery
Cover
Remote Initialization
Follow these steps to initialize or if necessary, re-initialize:
1. Disconnect power to the stove.
2. Ensure 3 Position Switch is in the Remote position (far
right).
3. Restore power to stove.
4. Within 10 seconds of restoring power to stove, press the
ON button of the Remote Control.
!NOTE: If you do not press the ON button of the remote
within 10 seconds, the process will need to be started
again.

4
Exploded Parts Diagram
Replacement Parts List
CS3311
Part Number 6901050100
CS2307
Part Number 6901051300
Replacement Part:
1. Log Set Assembly . . . . . . . . . . . . . . . . .0438500400RP
2. Flicker Motor . . . . . . . . . . . . . . . . . . . . .2000210100RP
3. Heater Assembly . . . . . . . . . . . . . . . . .2200491000RP
4. Cutout . . . . . . . . . . . . . . . . . . . . . . . . . .2300270100RP
5. 3 Position Switch . . . . . . . . . . . . . . . . .2800071100RP
6. Power Cord . . . . . . . . . . . . . . . . . . . . .4100090202RP
7. Heater ON/OFF Switch . . . . . . . . . . . . .2800070200RP
8. Partially Reective Glass. . . . . . . . . . . .5900640100RP
9. Remote Control ...................3000370800RP
12
6
1
2
3
4
5
10
11
7
14
13
16
15
14
14
8
9
CS2307 Design
CS3311 Design
CS4416 Design
CS4416
Part Number 6901050600
10. Remote Control Receiver ...........3000380200RP
11. Flicker Rod . . . . . . . . . . . . . . . . . . . . . .5900081100RP
12. Lamp holder. . . . . . . . . . . . . . . . . . . . . .4200090100RP
13. Thermostat Knob. . . . . . . . . . . . . . . . . .8800000300RP
14. Polished Door Knob (CS3311) . . . . . . .8800340100RP
Door Handle (CS4416, CS2307). . . . . .8800450100RP
15. Capacitor . . . . . . . . . . . . . . . . . . . . . . . .2300030100RP
16. Terminal Block . . . . . . . . . . . . . . . . . . . .4000070100RP
17. Thermostat . . . . . . . . . . . . . . . . . . . . . 2300150100RP*
17

5
Wiring Diagram

6
Light Bulb Replacement
Allow at least ve (5) minutes for light bulbs to cool before
touching bulbs to avoid accidental burning of skin.
Light bulbs need to be replaced when you notice a dark
section of the ame. There are two (2) bulbs under the log
set which generate the ames and embers.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Helpful Hints
It is a good idea to replace all light bulbs at one time if they
are close to the end of their rated life. Group replacement
will reduce the number of times you need to open the unit to
replace light bulbs.
Lower Light Bulb Requirements
Quantity of two (2) clear chandelier or candelabra bulbs with
an E-12 (small) socket base, 25 Watt rating.
Do not exceed 25 Watts per bulb
To access the light bulb area (Figure 3):
1. Remove the ve (5) Phillips screws on the access panel
at the rear of the stove and remove.
2. Examine the bulbs to determine which bulbs require
replacement.
3. Hold the socket while unscrewing the bulb.
4. Hold the socket while screwing in the new bulb.
5. Reattach Access Panel with screws removed in step 1.
Partially Reective Glass Replacement
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Replacement Procedure
1. Open stove door.
2. Remove the 11 Philips screws that attach the top panel
to the stove as shown in Figure 4. There are: four (4)
screws along each side; and three (3) screws at the front,
accessible behind the door.
3. Remove top panel.
4. Slide partially reective glass up from within the stove to
remove.
5. Properly orient replacement partially reective glass and
slide it down into place.
6. Position top panel back onto stove and screw into place
with 11 screws removed in step 1.
Light Bulbs (2)
Access Panel
Figure 3
Screws (5)
Switch Replacement
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Replacement Procedure:
1. Open stove door.
Figure 4
Screws (11)
Partially
Reective
Glass
Top Panel

7
2. Remove the 11 Philips screws that attach the top panel
to the stove as shown in Figure 4. There are: four (4)
screws along each side; and three (3) screws at the front,
accessible behind the door.
3. Remove top panel.
4. Locate switch to be replaced and disconnect the wiring
clips, noting their original locations.
3 Position Switch
The 3 Position Switch is located in the far upper left corner
at the back of the stove (Figure 5). The Switch has three (3)
wire clips to remove.
Heater ON/OFF Switch
The Heater ON/OFF Switch is located in the far upper left
corner at the back of the stove, under the 3 Position Switch
1. Open stove door.
2. Remove the 11 Philips screws that attach the top panel to
the stove as shown in Figure 4 (page 6). There are: four
(4) screws along each side; and three (3) screws at the
front, accessible behind the door.
3. Remove top panel.
4. Slide partially reective glass up from within the stove to
remove.
Figure 5
Wire Clips
3 Position
Switch
Heater
ON/OFF
Switch
Thermostat
Thermostat
Knob
Retainer Clip
(Figure 5). The Switch has two (2) wire clips to remove.
5. Depress the two (2) retainer clips on the switch to be
replaced (one (1) per side) and push the switch out from
the back panel of the stove.
6. Properly orient replacement switch and push into back
panel until retainer clips snap into place.
7. Reconnect switch with wire clips removed in step 4.
8. Reattach top panel to stove using screws removed in
step 2.
Flicker Motor/Flicker Rod Replacement
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Replacement Procedure:
Log Set Screws (2)
Figure 6
Top Panel
Partially
Reective
Glass
Flicker
Motor
5. Remove the log set by removing the two (2) inside Philips
screws as shown in Figure 6.
6. Pull Flicker Rod as far right (towards Flicker Motor) as
possible and remove by cautiously bending the rod just
enough for it to clear the mounting bracket on the left.
7. Close the stove door and turn the stove onto its back.
Flicker Rod
Figure 7
Screws to remove

8
17. Connect the three (3) wires from the new motor to the
Terminal Block as they originally were (refer to Figure 8).
18. Follow steps 1 through 8 in reverse order to reassemble
the stove.
Remote Control Receiver Replacement
The Remote Control requires no replacement procedure
however, a reinitialization procedure may need to be
followed. Refer to Page 3 for the procedure.
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Receiver Replacement Procedure:
1. Open stove door.
2. Remove the 11 Philips screws that attach the top panel to
the stove as shown in Figure 4 (page 6). There are: four
(4) screws along each side; and three (3) screws at the
front, accessible behind the door.
3. Remove top panel.
4. Slide partially reective glass up from within the stove to
remove.
8. Remove four (4) Philips screws as shown in Figure 7 to
release the bottom pan.
CAUTION: Use caution when removing the bottom pan
as the Heater Assembly is attached to it and is wired to
the stove.
9. On the underside of the stove interior, disconnect the
Figure 8
Terminal Block
Capacitor
Brown wire
White wire
Black wire
All wires lead to
Flicker Motor
three (3) wires from the Terminal Block that lead to the
Flicker Motor (Figure 8).
10. From inside the stove, pull the three (3) wires
disconnected in step 9 up through the stove (wires may
be encased in a sheath).
11. Remove the rubber sleeve from the Flicker Motor shaft.
12. Gently bend the Flicker Motor Bracket inwards enough
Figure 9
Shown exploded for clarity
Flicker
Motor
Flicker Motor
Bracket
Wires leading
to Terminal
Block
so that the two (2) screws that mount the motor to the
bracket are accessible (Figure 9).
13. Remove the Flicker Motor by removing the two (2) Philips
screws on either side of the motor.
14. Discard motor.
15. Properly orient replacement motor and attach to Flicker
Motor Bracket with screws removed in step 13.
16. Gently bend the Flicker Motor Bracket back into its
original position and feed the new motor’s wires through
the sheet metal to the Terminal Block.
Figure 10 Mounting
Studs (4)
Brown wire
to 3-Position
Switch
White wire to
base of stove
Grey wire to
heater switch
Blue wire to
thermostat
Black wire to
base of stove
5. The Remote Control Receiver is attached to the back
panel of the stove by four (4) mounting studs (Figure 10).
6. Disconnect all ve (5) wire clips from the Remote Control
receiver, noting their original locations.
7. Depress the clasp of each mounting stud and release the
Remote Control receiver from the sheet metal.
8. Properly orient the replacement Remote Control receiver
and snap it into place on the four (4) Mounting Studs.
9. Using Figure 10 as a reference, reconnect the ve (5)

9
wire clips disconnected in step 6.
10. Follow steps 1 through 4 in revers order to reassemble
the stove.
Heater Assembly/Cutout Replacement
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Replacement Procedure
1. Turn stove onto its back.
2. Remove four (4) Philips screws as shown in Figure 7
(page 7) to release the bottom pan.
CAUTION: Use caution when removing the bottom pan
Figure 11
Heater
Assembly
Cutout
as the Heater Assembly is attached to it and is wired to
the stove.
4. Locate the Heater Assembly in the center of the bottom
panel (Figure 11).
5. Remove the one (1) small Phillips screw holding the
Cutout in place on the Heater Assembly (Figure 11).
Cutout Replacement:
i. Open stove door.
ii. Remove the 11 Philips screws that attach the top panel to
the stove as shown in Figure 4 (page 6). There are: four
(4) screws along each side; and three (3) screws at the
front, accessible behind the door.
iii. Remove top panel.
Figure 12 Cutout
Short yellow to front
terminal of Element
Long yellow to Heater
ON/OFF Switch
Blue from lower
terminal of Element
to Thermostat Blue from left
terminal of motor to
Terminal Block
Short yellow looped to
element terminals
Short yellow from
rear element
terminal to right
motor terminal
iv. Slide partially reective glass up from within the stove to
remove
v. Disconnect the two (2) yellow wire clips of the freed
Cutout. The shorter wire connects to the front terminal
of the Element (Figure 12). The longer wire runs through
the stove and connects to Heater ON/OFF Switch.
vi. Discard old Cutout
vii. Feed longer yellow (or other color) wire through stove
from replacement Cutout to the left terminal of the Heater
ON/OFF Switch (middle of switch).
viii. Connect shorter yellow (or other color) wire from
replacement Cutout to front terminal of Heater Element
(Figure 12).
ix. If Heater Assembly is not to be replaced, attach Cutout
to Heater Assembly using screw removed in step 5 and
reassemble stove following steps 1 through 4 in reverse
order.
6. Disconnect the seven (7) wire clips from the Heater
Assembly, noting their original locations.
7. With the Heater Assembly and Bottom Pan free from the
chassis of the stove, remove the four (4) Philips screws
Figure 13 Screws to remove (4)
To Terminal Block

10
that hold the Heater Assembly in place from the bottom
surface of the pan (Figure 13).
8. Remove the two (2) black metal stand off brackets from
the Heater Assembly by removing the two (2) Philips
screws that hold each bracket in place.
9. Remove the black metal bafe that surrounds the Heater
Assembly’s Element by removing the four (4) Philips
Thermostat to the back panel (Figure 15).
7. Remove the three (3) wire clips that attach to the
Thermostat, noting their original positions.
8. Orient replacement Thermostat and connect the wire
clips that were removed in step 7 (refer to Figure 15).
9. Attach Thermostat to inside surface of rear panel using
two (2) silver screws removed in step 6.
10. Follow steps 1 through 5 in reverse order to reassemble
stove.
Power Cord Replacement
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
Replacement Procedure:
1. Open stove door.
2. Remove the 11 Philips screws that attach the top panel to
the stove as shown in Figure 4 (page 6). There are: four
(4) screws along each side; and three (3) screws at the
front, accessible behind the door.
3. Remove top panel.
4. Slide partially reective glass up from within the stove to
remove.
5. On the back panel of the stove, remove the two (2)
Phillips screws that hold the Power Cord Access Panel in
place (Figure 16, page 11).
6. Pull the Access Panel off of the Power Cord (Figure 17).
7. Cut any zip ties that may hold the Power Cord in place
within the stove and trace the power cord wires to where
they connect.
The ribbed edge of the power cord connects to the far
Figure 14
Screws to remove (4)
screws that hold it in place. There are two (2) screws on
the top and bottom (Figure 14).
10. Attach the metal bafe and stand off brackets onto the
replacement Heater Assembly.
11. Reattach the Bottom Pan to the Heater Assembly using
the screws from step 7.
12. Attach the seven (7) wire clips removed in step 6 using
Figure 12 as a reference if needed.
13. Reattach Cutout to Heater Assembly using small Phillips
screw removed in step 5.
14. Reassemble the stove following steps 1 through 4 in
reverse order.
Thermostat Replacement
If the stove was operating prior to servicing allow at least
10 minutes for light bulbs and heating element to cool off to
avoid accidental burning of skin.
Disconnect power before attempting any maintenance or
cleaning to reduce the risk of electric shock or damage to
persons.
1. Open stove door.
2. Remove the 11 Philips screws that attach the top panel to
the stove as shown in Figure 4 (page 6). There are: four
(4) screws along each side; and three (3) screws at the
front, accessible behind the door.
3. Remove top panel.
4. Slide partially reective glass up from within the stove to
remove.
5. Pull off the Thermostat knob from the rear of the stove.
6. Remove the two (2) silver Phillips screws that attach the
Figure 15
Thermostat
Paired wire clips - 1 to Remote
Control receiver, 1 to lower sec-
tion of stove
Blue wire clip leading to
lower section of stove

11
Figure 16
Screws to remove (2)
Figure 17
Figure 18
Ribbed edge to left
terminal of Remote
Control receiver
Smooth edge to center
terminal of 3 Position
ON/OFF Switch
left terminal of the Remote Control Receiver, the smooth
edged cord connects to the center terminal of the 3
Position Switch (Figure 18).
8. Disconnect both wire clips described above and pull old
Power Cord through stove and out back of stove.
9. Feed replacement Power Cord through access at back
of stove and connect wire clips to both Remote Control
Receiver and 3 Position Switch as shown in Figure 18.
10. Attach Access Panel to back of stove using screws
removed in step 5.
11. Follow steps 1 through 4 in revers order to reassemble
stove.

12
PROBLEM CAUSE SOLUTION
General
Circuit breaker trips or fuse
blows when unit is turned on
Short in unit wiring. Trace wiring in unit.
Improper circuit current rating Additional appliances may exceed the current rating of
the circuit breaker or fuse. Plug unit into another outlet
or install unit on a dedicated 15 amp circuit.
Unit turns on or off by itself Remote Control has a similar frequency to
other remotes in the area.
Replace Remote Control. Initialize Remote Control and
Remote Control Receiver
Radio frequency disturbance from outside
sources.
Replace Remote Control and Remote Control Receiver,
where necessary. Initialize Remote Control and Re-
ceiver
Lights dim in room while the unit
is on
Unit is drawing close to circuit current
rating
Move the unit to another outlet or install unit on a dedi-
cated 15 amp circuit
Power cord gets warm Normal Operation The power cord may get slightly warm to the touch when
the heater is on
Defective power cord Replace power cord if cord gets hot to the touch.
Appearance
Fireplace does not turn on Manu-
ally
Improper operation Refer to Operation Section
No incoming voltage from the electrical
wall socket
Check Fuse/Breaker Panel
Loose wiring Check wiring connections
Defective On/Off or 3-Position Switch Replace On/Off or 3-Position Switch (Depending on the
model)
Defective Remote Control Receiver Replace Remote Control Receiver. Initialize with Re-
mote Control
Fireplace does not turn on using
the Remote Control
Improper operation Refer to Operation Section
Remote Control not initialized to replace Initialize the Remote Control
Remote Control not working. Install new battery into the Remote Control. Reinitialize
remote where necessary
Replace Remote Control or Remote Control Receiver,
where necessary. Initialize Remote Control and Re-
ceiver.
Flame Frozen Loose wiring Check wiring connections
Defective Flicker motor Replace Flicker motor
Flame not bright or ame not
visible
Burnt out light bulbs Replace light bulbs
Loose wiring Check wiring connections
Defective light harness Replace light harness
Log set dim, not glowing Burnt light bulbs Replace light bulbs
Flame Shudder Defective Flicker motor Replace Flicker motor
Light leaking around the log set Log set not positioned properly Check log set for proper t
Troubleshooting Guide

13
PROBLEM CAUSE SOLUTION
Heater
Heater is not turning off Improper operation Refer to Operation Section
Defective Heater On/Off Switch Replace Heater On/Off Switch
Defective Thermostat Replace Thermostat
Heater is not turning on, but
ame effect is still functioning
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heater On/Off Switch Replace Heater On/Off Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heater is turning off after a
couple of minutes of operation
Build up of dirt/dust in heater assembly Ensure that exterior intake louvers and rebox cavity are
free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Heater emits an odor Normal Operation Normal operation is when the heater emits an odor for
a brief period after the heater is initially turned on. The
heater is burning off any dust accumulated during manu-
facturing or operation.
Defective Heater Assembly Replace Heater Assembly
Heater fan turns on but heater
lacks heat
Improper operation Refer to Operation Section
Loose wiring Trace wiring in unit
Defective Heater On/Off Switch Replace Heater On/Off Switch
Defective Thermostat Replace Thermostat
Defective Heater Assembly Replace Heater Assembly
Heating element is glowing red Normal Operation Small glowing sections of the element are considered
normal.
Defective Heater Assembly If larger glowing sections are causing the heater to trip
the thermal cutout, unplug unit, discontinue use and
replace heater assembly.
Noise
Excessive noise with the heater
on
Dirty blower assembly Ensure that exterior intake louvers and rebox cavity are
free of dirt/dust.
Defective Heater Assembly Replace Heater Assembly
Grinding or excessive noise with
the heater off
Flicker rod hitting or rubbing against inter-
nal components
Ensure rod is straight and mounted properly in the
bracket, spinning freely away from other components.
Replace if necessary.
Defective Flicker motor Replace Flicker motor