Dish Network Satellite Television User manual

TM
172487

TM
172487

Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
For Your Safety
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.
Equipment and Software Covered by this User’s Guide
This User Guide covers the DISH 381 receiver and software model DP381. This Guide may cover other devices, not listed
here.
Copyright Notice
Copyright © 2009 EchoStar Technologies Corporation, Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: Technical Publications, EchoStar Technologies Corporation, 90 Inverness
Circle East, Englewood, Colorado 80112. Email: [e-mail].
Part Number: 172487
Printed in the United States of America.
DISH Network is a registered trademark of EchoStar Satellite L.L.C. For information about DISH Network, please visit our website at
www.dishnetwork.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. “Dolby” and the double-D symbol are trademarks of Dolby Laboratories.
The WARNING! symbol means that if you are not careful,
You could injure or kill yourself, or
You could damage equipment or property.
The ATTENTION! symbol means you should pay special attention to:
Important instructions for using the system, or
Important instructions for maintaining the system.
The Class II symbol alerts qualified service personnel to use only identical replacement
parts in this apparatus.
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.
To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.
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i
T
Important Safety Precautions iii
1 Introduction
WELCOME 2
HOW TO USE THIS GUIDE 2
ABOUT YOUR DISH NETWORK ACCOUNT 3
WATCHING TV NOW 4
ADDITIONAL SERVICES 5
ABOUT SATELLITE TV RECEPTION 5
WHY CONNECT TO APHONE LINE 6
2 Receiver and Remote Control
REMOTE CONTROL 8
SATELLITE RECEIVER FRONT PANEL 12
SATELLITE RECEIVER BACK PANEL 12
USING THE MENUS 13
USING TEXT FIELDS 15
3 Finding Programs to Watch
CHANGING CHANNELS 18
USING THE PROGRAM GUIDE 18
USING THE BROWSE BANNER 19
USING SEARCH TO FIND APROGRAM 20
FINDING APROGRAM BY ITS THEME 21
4 Pay-Per-View
BUYING APAY-PER-VIEW PROGRAM 24
REVIEWING PAY-PER-VIEW PURCHASES 24
5 Favorites Lists
WHAT ARE FAVORITES LISTS?28
CREATING OR CHANGING FAVORITES LISTS 28
NAMING FAVORITES LISTS 29
USING FAVORITES LISTS 29
6 Locks
WHAT ARE LOCKS?32
CREATING OR CHANGING APASSWORD 32
LOCKING AND UNLOCKING YOUR RECEIVER 33
CREATING OR CHANGING RATINGS LOCKS 33
CREATING OR CHANGING CHANNEL LOCKS 34
LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS 34
HIDING ADULT CONTENT 35
LOCKING OR UNLOCKING THE FRONT PANEL 35
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Table of Contents
ii
7 Interactive TV
DISHHOME 38
CUSTOMER SUPPORT 38
8Timers
TIMERS 40
USING THE TIMERS LIST 42
SETTING UPAQUICK RECORD 42
SETTING UPAN AUTOMATIC TIMER 42
SETTING UPAMANUAL TIMER 43
DELETING ATIMER 43
OVERLAPPING TIMERS 44
9 Remote Control Setup
IMPROVING RECEIVER CONTROL 46
CONTROLLING OTHER COMPONENTS 49
RECOVER BUTTON 55
TEACHING ANOTHER REMOTE CONTROL 56
SENDING DISCRETE POWER ONAND OFF 58
10 Receiver Customization
USING CALLER ID 60
CHANGING LANGUAGES 61
USING CLOSED CAPTIONING 61
USING DOLBY® SURROUND SOUND 62
CHANGING THE PROGRAM GUIDE ORDER 64
CHANGING THE GUIDE DISPLAY 64
RESETTING TO FACTORY DEFAULTS 65
11 Connections and Setup
CONNECTING TO ATV 68
CONNECTING TO YOUR DISH ANTENNA 72
CONNECTING THE PHONE LINE 73
CONNECTING AVCR 74
QAM INSTALLATIONS 79
USING TROUBLESHOOTING TOOLS 79
Reference
TROUBLESHOOTING TABLES 82
REMOTE CONTROL DEVICE CODES 93
Appendix 117
Index 107
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iii
Important Safety Instructions
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use this apparatus near water.
6Clean only with a dry cloth.
7Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that
produce heat.
9Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider
than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are
provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obso-
lete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience receptacles, and the point
where they exit from the apparatus.
11 Use only attachments/accessories specified by the manufacturer.
12 Unplug this apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way,
such as the power supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the
apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped.
Apparatus shall not be exposed to dripping or splashing and no objects filled with liquids, such as vases, shall
be placed on the apparatus.
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Safety
iv
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s attention to
Article 820-40 of the National Electrical Code (NEC) that provides guidelines for proper grounding and, in particular,
specifies that the cable ground shall be connected to the grounding system of the building as close to the point of cable
entry as practical.
•Operate the receiver using only the type of power source indicated on the marking label. Unplug the receiver power
cord by gripping the power plug, not the cord.
•Do not overload wall outlets or extension cords, as this can result in a risk of fire or electrical shock.
•Never insert objects of any kind into the receiver through openings, as the objects may touch dangerous voltage
points or short out parts. This could cause fire or electrical shock.
•Do not locate the antenna near overhead light or power circuits, or where it can fall into such power lines or circuits.
When installing the antenna, take extreme care to avoid touching such power lines or circuits, as contact with them
can be fatal.
•Do not attempt to service the receiver yourself, as opening or removing covers may expose you to dangerous voltage,
and will void the Limited Warranty. Refer all servicing to authorized service personnel.
Proper Care of Your Equipment
•Always handle the satellite receiver carefully. Avoid excessive shock and vibration at all times as this can damage the
hard drive.
•Unplug the receiver from the AC power outlet before cleaning.
•If you have the receiver turned on and need to move it, be sure to unplug the receiver and let it sit for at least 30 sec-
onds before moving it.
•The use of accessories or attachments not recommended by the receiver manufacturer will void the Limited Warranty.
•Do not place the receiver in an enclosure such as a cabinet without proper ventilation.
•Do not stack the receiver on top of or below other electronic devices as this can cause heat build-up and vibration.
•Do not install the receiver in any area where the temperature can be less than 40°F or more than 113°F. If the receiver
is cold to the touch, do not plug it in immediately. Let it sit unplugged at room temperature for at least 45 minutes
before plugging it in.
•Use an outlet that contains surge suppression or ground fault protection. For added protection during a lightning
storm, or when the receiver is left unattended and unused for long periods of time, unplug the power cord from the wall
outlet, disconnect the lines between the receiver and the antenna, and disconnect the telephone line. This will provide
some protection against damage caused by lightning or power line surges.
On some TVs, the presence of fixed images for extended periods of time may cause them to be permanently
imprinted on the screen. Consult your TV user guide for information on whether this is a problem for your TV,
what operating/viewing restrictions apply to avoid this problem, and associated TV warranty coverage.
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1
Introduction to DISH Network Services
IntroductionIntroduction
What you’ll find in this chapter:
•WELCOME
•HOW TO USE THIS GUIDE
•ABOUT YOUR DISH NETWORK ACCOUNT
•WATCHING TV NOW
•ADDITIONAL SERVICES
•ABOUT SATELLITE TV RECEPTION
•WHY CONNECT TO APHONE LINE
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Chapter 1
2
Welcome
WELCOME
Congratulations on choosing DISH Network. You are about to experience the excitement and
convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best picture
and sound quality. DISH Network consistently provides the latest products and satellite-delivered
services — with high performance, ease of operation, and a wide variety of entertainment options.
HOW TO USE THIS GUIDE
Special consideration was given to every aspect of this guide to help you become familiar with
your receiver. This section explains how the guide is divided and the conventionsused throughout.
Guide Overview
The information in this guide is separated into several chapters to make it easy for you to find
exactly what you’re looking for:
•Chapter 1 - Introduction gives you a brief overview of DISH Network and your new receiver.
•Chapter 2 - Receiver and Remote Control explains the basic features of your system and how
to use the remote control, front panel buttons, and back panel connections.
•Chapter 3 - Finding Programs to Watch describes how to change channels and look for pro-
grams.
•Chapter 4 - Pay-Per-View shows you how to order and watch Pay-Per-View events.
•Chapter 5 - Favorites Lists explains how to create, name, and use favorites lists.
•Chapter 6 - Locks explains how to set locks and passwords.
•Chapter 7 - Interactive TV describes how to use the DishHOME Interactive TV features of your
satellite TV system.
•Chapter 8 - Timers shows you how you can record and play back your favorite programs when
you want to watch them.
•Chapter 9 - Remote Control Setup Setup contains instructions for programming your remote to
control your satellite receiver and equipment like a TV or VCR.
•Chapter 10 - Receiver Customization shows you how to customize your receiver.
•Chapter 11 - Connections and Setup explains how to connect your satellite receiver to your TV
and equipment like a VCR.
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Introduction
3
About Your DISH Network Account
Guide Conventions
•The names of remote control buttons are all uppercase.
Example: Press SAT.
•Select means to move the highlight to an on-screen option or choice in a list and press
SELECT on the remote control.
Example: Select the Locks option.
•The instructions in this guide are shown in one of two ways:
–Instructions in the form of pictures are handy if you’d like to learn something quickly.
These instructions are numbered left to right as shown in the sample below.
–Instructions that are written out are helpful if you’d like to learn more about a feature or
function of the receiver.
–If the instructions are complicated, you’ll see both methods.
ABOUT YOUR DISH NETWORK ACCOUNT
This section explains how to order your packages and shows you where to find information about
your DISH Network account.
Ordering Your Programming Packages
Before you can enjoy your new receiver, you must order your programming packages.
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Chapter 1
4
Watching TV Now
Where to Find Information on Your Account
If you want to know about charges to your DISH Network account or if you would like to make
changes to your programming packages, be sure to have your account information handy and
choose one of the following:
•Go to the website at dishnetwork.com
•Press MENU on your remote control to open the Main Menu and then select Customer
Service.
•Call DISH Network at 1-800-333-DISH (3474).
WATCHING TV NOW
This tour shows you the simplest ways to change channels on your receiver. When you are done
with this tour, you will be able to use your remote control to change channels four different ways. If
you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch starting on
page 17.
You’re already itching to use your remote control, so pick it up now and find something to watch.
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Introduction
5
Additional Services
ADDITIONAL SERVICES
Pay-Per-View
Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest movies,
sports, and special events. For details on ordering Pay-Per-View events, see page 23. Be sure to
connect an active phone line to your receiver before you order a Pay-Per-View event.
DishHOME
At DishHOME (press DISH on your remote control), you’ll find news, sports scores, weather
information, TV and movie buzz, customer service, games, and more (see page 37).
ABOUT SATELLITE TV RECEPTION
Satellite television uses satellites in a stationary orbit over the Earth to deliver television and audio
programming. This typeof orbit enables the satellites to stay aligned over one place on the surface
of the Earth. Once the satellite dish is aimed at the satellite, the dish does not have to move to
follow it.
Rain and Snow Fade
Heavy rain, snow, or dense cloud cover can reduce the
satellite signal, which may interrupt your programming
service. Your service will return after the weather
condition has passed. Aiming the satellite dish to get the
strongest signal during installation, will help prevent rain
and snow from interrupting the signal.
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Chapter 1
6
Why Connect to a Phone Line
Solar Interference
Twice a year, the sun moves to a position behind the
DISH Network satellite as it orbits the Earth. This event
occurs during a few days at the beginning of the spring
and the beginning of the autumn and lasts only a few
minutes.
During these brief periods, you will not be able to see
programs on DISH Network. When the sun has moved
from behind the satellite, the programs will reappear. This
is an unavoidable natural event for all television involving
the use of satellites and has an adverse effect on many
program providers.
WHY CONNECT TO APHONE LINE
Your satellite receiver is equipped with a standard telephone jack that you use to connect to an
active telephone line. Keep the receiver connected to an active telephone line so that you will be
able to order pay-per-view programs using your remote control, use all of the DishHOME
Interactive TV features, and other services from DISH Network (see page 37).
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7
About Your Satellite Receiver
Receiver and Remote Control
What you’ll find in this chapter:
•REMOTE CONTROL
•SATELLITE RECEIVER FRONT PANEL
•SATELLITE RECEIVER BACK PANEL
•USING THE MENUS
•USING TEXT FIELDS
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Chapter 2
8
Remote Control
REMOTE CONTROL
The remote control gives you easy access to all the features of your satellite receiver. You can
program the remote to control the satellite receiver and up to three other devices (see page 49).
These devices can be a TV, a VCR or DVD player, and a third device.
This section describes how to use the various features of the remote control delivered with your
satellite TV system.
Remote Control Batteries
The remote control comes with four AAA batteries. When you replace old batteries,
you should replace all of the batteries. Use batteries of the same kind, for example,
alkaline or carbon zinc. Don’t mix batteries of different kinds. Alkaline batteries last
longer.
1Press down on the top of the battery cover and slide the cover off.
2Take out all of the old batteries.
3Put four new batteries in. Make sure you match the plus (“+”) ends with the plus
markings on the battery case.
4Slide the cover back into place.
Low Battery Warning
When you see a low battery warning
message on your screen below the
Program Banner, the batteries in your
remote control are weak and need to be
replaced.
UHF Remote Antenna
Attach the UHF remote control antenna to the receiver's
back panel REMOTE ANTENNA input so you can use
your UHF Pro remote control. Be sure to set the
antenna straight up so you can use the remote control
from as far away as possible. Don't let the antenna
touch anything.
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Receiver and Remote Control
9
Remote Control
Remote Control Buttons
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Chapter 2
10
Remote Control
See page 49 for instructions to program the remote to control your TV.
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Receiver and Remote Control
11
Remote Control
See page 49 for instructions to program the remote to control your VCR or DVD Player.
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Chapter 2
12
Satellite Receiver Front Panel
SATELLITE RECEIVER FRONT PANEL
SATELLITE RECEIVER BACK PANEL
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Receiver and Remote Control
13
Using the Menus
USING THE MENUS
The menus make using the receiver and selecting programs quick and easy. Use the menus to
control the receiver and to use its features, such as setting locks, choosing a program, or creating
a favorites list.
Open and Close Menus
You can open the menus in either of two ways:
•Press MENU to open the Main Menu, then open any of the other menus from the
Main Menu.
•Use the following buttons on the remote control:
–Press GUIDE to open the Program Guide.
–Press THEMES (LEFT ARROW) when watching a program to open the
Themes and Search menu.
–Press BROWSE (RIGHT ARROW) to display the Browse Banner.
To close a menu and return to watching a program, press VIEW TV.
Highlighting Menu Options
To highlight a menu option, use the remote control ARROWS to move the on-screen highlight to
the menu option. When you do move the on-screen highlight, the option becomes amber.
Selecting Menu Options
When you select a menu option, that option takes effect right away. You
can select a menu option in either of two ways:
•If the option has a number next to it, press the number on the NUMBER PAD button that
matches this number. When you use the NUMBER PAD, you do not need to highlight the
option first.
•Move the highlight to the menu option using the remote control ARROWS. Then press
SELECT. In the example, Program Guide is highlighted.
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