Dish Network Satellite Television User manual

18143181438
181181181
438
4343843
196438
To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
Introduction
Watching TV
Pay Per
Programs
Favorites
Lists
Locks
Interactive
TV
Satellite
Receiver
Timers
Reference
Remote
Control
Setup
Customizing
Receiver
Connections

18143181438
181181181
438
4343843
196438
To subscribe to programming,
or for assistance with installing
or using the system,
visit mydish.com or
call Customer Service at
1-800-333-DISH (3474)
Introduction
Watching TV
Pay Per
Programs
Favorites
Lists
Locks
Interactive
TV
Satellite
Receiver
Timers
Reference
Remote
Control
Setup
Customizing
Receiver
Connections

Warning and Attention Symbols
You must be aware of safety when you install and use this system. This User Guide provides various procedures. If you do
some of these procedures carelessly, you could injure or kill yourself or damage equipment or property. Some other
procedures require special attention.
For Your Safety
Important Software Notice
As with all software controlled products, unexpected behavior could arise if the user tries to perform operations in a non-
routine manner. This product, like almost any other high tech product, is subject to bugs and hence EchoStar CANNOT
AND DOES NOT GUARANTEE OR WARRANT THAT ALL FEATURES, SUCH AS PARENTAL CONTROL, WILL WORK
AS INTENDED UNDER ALL CIRCUMSTANCES. EchoStar endeavors to improve such conditions and will periodically
download improvements.
In compliance with the terms of the GNU Public License (GPL), EchoStar is making some source code available to the
public to download from www.echostar.com.
Equipment and Software Covered by this User’s Guide
This User Guide covers the ViP211z receiver and software model ViP211z. This Guide may cover other devices, not listed
here.
Copyright Notice
Copyright © 2012 EchoStar Technologies L.L.C., Englewood, Colorado 80112. All rights reserved.
The information in this User Guide may change without notice. We may issue revisions to tell you about such changes.
Please send comments or questions about this User Guide to: [e-mail] or Technical Publications, EchoStar Technologies
L.L.C., 100 Inverness Terrace East, Englewood, Colorado 80112.
Part Number: 196438
Printed in the United States of America.
DISH is a registered trademark of DISH Network L.L.C. For information about DISH, please visit our website at www.mydish.com.
We acknowledge all product names, trade names, or corporate names we mention in this User Guide to be the proprietary property of the
registered owners.
Manufactured under license from Dolby Laboratories. Dolby and the double-D symbol are trademarks of Dolby Laboratories.
HDMI, the HDMI logo and High-Definition Multimedia Interface are trademarks or registered trademarks of HDMI Licensing LLC.
This equipment may incorporate copyright protection technology that is protected by U.S. patents, patent applications, and/or other
intellectual property rights. Use of such copyright protection technology is intended for home and other limited pay-per-view uses only
unless otherwise authorized. Reverse engineering or disassembly is prohibited.
The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to
the presence of uninsulated “dangerous voltage” within the product’s enclosure that may be of sufficient
magnitude to constitute a risk of electric shock to persons.
The exclamation point within an equilateral triangle is intended to alert the user to the presence of
important operating and maintenance (servicing) instructions in the literature accompanying the
appliance.
Do not try to open the case of the receiver. There is risk of electrical shock, which may cause damage to
the receiver and/or personal injury or death to you. There are no user-serviceable parts inside the
receiver. Opening the receiver case or making unauthorized changes will void the warranty.
WARNING: To reduce the risk of fire or electric shock, do not expose this appliance to rain or moisture.

Important Safety Instructions
v
1Read these instructions.
2Keep these instructions.
3Heed all warnings.
4Follow all instructions.
5Do not use this apparatus near water.
6Clean only with a dry cloth.
7Do not block any ventilation openings. Install in accordance with the manufacturer’s instructions.
8Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus
(including amplifiers) that produce heat.
9Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has
two blades with one wider than the other. A grounding-type plug has two blades and a third
grounding prong. The wide blade or the third prong are provided for your safety. If the provided
plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet.
10 Protect the power cord from being walked on or pinched, particularly at plugs, convenience
receptacles, and the point where they exit from the apparatus.
11 Only use only attachments/accessories specified by the manufacturer.
12 Unplug the apparatus during lightning storms or when unused for long periods of time.
13 Refer all servicing to qualified service personnel. Servicing is required when the apparatus has
been damaged in any way, such as the power supply cord or plug is damaged, liquid has been
spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or
moisture, does not operate normally, or has been dropped.
14 The power plug must be readily accessible so that the apparatus can be easily disconnected
from the AC power.

Safety
vi
15 The receiver is still connected to the AC power whenever it is plugged into a live power
outlet, even if it is turned off using the remote control or front panel buttons.
16 No flame sources, such as lit candles, should be placed on the equipment.
17 The apparatus shall not be exposed to dripping or splashing, and no objects filled with
liquids, such as vases, shall be placed on the top of it.
18 Operate the receiver using only the type of power source indicated on the marking label.
Unplug the receiver power cord by gripping the power plug, not the cord.
19 Do not overload wall outlets or extension cords; this can result in a risk of fire or electrical
shock.
20 Never insert objects of any kind into the receiver through openings, as the objects may
touch dangerous voltage points or short out parts. This could cause fire or electrical shock.
21 Do not locate the antenna near overhead light or power circuits, or where it can fall into
such power lines or circuits. When installing the antenna, take extreme care to avoid
touching such power lines or circuits, as contact with them can be fatal.
22 Do not attempt to service the receiver yourself, as opening or removing covers may
expose you to dangerous voltage and will void the Limited Warranty. Refer all servicing to
authorized service personnel.
23 Unplug the receiver from the AC power outlet before cleaning.
24 Do not place the receiver in an enclosure such as a cabinet without proper ventilation.
25 Do not install the receiver in any area where the temperature can be less than 40°F or
more than 113°F. If the receiver is cold to the touch, do not plug it in immediately. Let it sit
unplugged at room temperature for at least 45 minutes before plugging it in.
26 Use an outlet that contains surge suppression or ground fault protection. During an
electrical storm or when the receiver is left unattended and unused for long periods of
time, unplug the power cord from the wall outlet, disconnect the lines between the receiver
and the antenna, and disconnect the Ethernet cable. These actions provide additional
protection against damage caused by lightning or power line surges.
27 Tighten all of the coaxial cable connections only by hand. If you use a wrench, you may
overtighten the connections and damage your equipment. Damage caused by
overtightening is not covered by the Limited Warranty.

Safety
vii
Proper Care of Your Equipment
•Always handle the satellite receiver carefully. Excessive shock and vibration can
damage the equipment.
•If the equipment is turned on and needs to be moved, unplug the equipment and let it
sit for at least 30 seconds before moving it.
•The use of accessories or attachments not recommended by the receiver
manufacturer voids the Limited Warranty.
•Do not stack the receiver on top of or below other electronic devices as this can cause
heat build-up and vibration.
On some TVs, the presence of fixed images for extended periods of time may
cause them to be permanently imprinted on the screen. Consult your TV user
guide for information on whether this is a problem for your TV, what operating/
viewing restrictions apply to avoid this problem, and associated TV warranty
coverage.
If this equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
•Reorient or relocate the antenna assembly.
•Increase the separation between the equipment.
•Connect the equipment into an outlet on a circuit different from that to which the DISH
receiver is connected.
•Consult the dealer or an experienced radio/TV technician for help.
Note to Satellite TV System Installer: This reminder is provided to call the satellite TV system installer’s
attention to the guidelines for properly grounding the system in accordance with the National Electrical Code
(NEC)® as referenced in Articles 250, 810, and 820. These sections cover the conductor insulation, material,
size, length, and connection requirements.
Satellite Dish
Coaxial Cable
from Satellite Dish
Electric Service Equipment
Ground Clamps
Power Service Grounding
Electrode System
(Part III Grounding Electrode System
and Grounding Electrode Conductor)
Antenna Discharge
Unit
Ground Clamp
Grounding Conductors
(NEC Section 820.93)

Safety
viii
Notes

i
Important Safety Instructions v
1 Introduction
WELCOME 2
HOW TO USE THIS GUIDE 2
ABOUT YOUR DISH ACCOUNT 4
WATCHING TV NOW 5
ADDITIONAL SERVICES 6
ABOUT SATELLITE TV RECEPTION 6
MOVING ON-SCREEN LOGO 7
2 Satellite Receiver
REMOTE CONTROL 10
SATELLITE RECEIVER FRONT PANEL 14
SATELLITE RECEIVER BACK PANEL 14
USING THE MENUS 15
USING TEXT FIELDS 16

Table of Contents
ii
3 Watching TV
CHANGING CHANNELS 20
USING THE PROGRAM GUIDE 20
USING THE BROWSE BANNER 21
USING SEARCH TO FIND APROGRAM 22
FINDING APROGRAM BY ITS THEME 23
4 Pay Per Programs
ORDERING APAY-PER-VIEW PROGRAM 26
REVIEWING PAY-PER-VIEW ORDERS 26
5 Favorites Lists
WHAT ARE FAVORITES LISTS? 30
CREATING OR CHANGING FAVORITES LISTS 30
NAMING FAVORITES LISTS 31
USING FAVORITES LISTS 32
6 Locks
WHAT ARE LOCKS?34
CREATING OR CHANGING RATINGS LOCKS 35
CREATING OR CHANGING CHANNEL LOCKS 38
LOCKING OR UNLOCKING PAY-PER-VIEW CHANNELS 39
HIDING ADULT CONTENT OR LOCKED CHANNELS 39
LOCKING OR UNLOCKING THE FRONT PANEL 40
CREATING OR CHANGING APASSWORD 41
LOCKING AND UNLOCKING YOUR RECEIVER 41

Table of Contents
iii
7 Your DISH Account
CUSTOMER SERVICE 44
8Timers
TIMERS 46
USING THE TIMERS LIST 48
SETTING UPAN AUTOMATIC TIMER 48
SETTING UPAMANUAL TIMER 49
DELETING ATIMER 49
OVERLAPPING TIMERS 50
ENABLING RECORD LINK 50
9 Remote Control Setup
IMPROVING RECEIVER CONTROL 52
OPERATING OTHER DEVICES 54
THE RECOVER BUTTON 64
SENDING DISCRETE POWER ONAND OFF 65
10 Customizing Your Receiver
ATTACHING AN EXERNAL HARD DRIVE 68
CUSTOMIZING THE GUIDE AND CHANNEL LISTS 70
CHANGING LANGUAGES 72
USING CLOSED CAPTIONING 72
SETTING UPAUDIO OUTPUT 73
RESETTING TO FACTORY DEFAULTS 75
SCHEDULING RECEIVER UPDATES 76
INACTIVITY STANDBY 76

Table of Contents
iv
11 Connections
CONNECTING TO THE TV 80
CONNECTING TO YOUR DISH ANTENNA 83
CONNECTING TO ADISH TAILGATER 84
MOBILEDISH™: USING YOUR
VIP 211ZAS AMOBILE RECEIVER 84
CONNECTING AN OVER-THE-AIR ANTENNA 86
SCANNING FOR OVER-THE-AIR CHANNELS 86
USING TROUBLESHOOTING TOOLS 90
Reference
TROUBLESHOOTING TABLES 94
REMOTE CONTROL DEVICE CODES 105
Appendix
LIMITED WARRANTY 108
RESIDENTIAL CUSTOMER AGREEMENT 109
FCC COMPLIANCE 117
Index 119

Introduction to DISH Services
1
What you’ll find in this chapter:
•WELCOME
•HOW TO USE THIS GUIDE
•ABOUT YOUR DISH ACCOUNT
•WATCHING TV NOW
•ABOUT SATELLITE TV RECEPTION
•MOVING ON-SCREEN LOGO
Introduction

Chapter 1
2
Welcome
WELCOME
Thank you for choosing DISH. You are about to experience the excitement and
convenience of our Direct Broadcast Satellite (DBS) service, which delivers the very best
picture and sound quality. DISH consistently provides the latest products and satellite-
delivered services—with high performance, ease of operation, and a wide variety of
entertainment options.
HOW TO USE THIS GUIDE
This section explains how the guide is divided and the conventions used throughout.
Guide Overview
This guide contains several chapters to make it easy for you to find what you need:
• Chapter 1 - Introduction gives you a brief overview of DISH and your new receiver.
• Chapter 2 - Satellite Receiver explains the basic features of your system and how to
use the remote control, front panel buttons, and back panel connections.
• Chapter 3 - Watching TV describes how to change channels and look for programs.
• Chapter 4 - Pay Per Programs shows you how to order and watch Pay-Per-View
programs.
• Chapter 5 - Favorites Lists explains how to create, name, and use favorites lists.
• Chapter 6 - Locks explains how to set locks and passwords.
• Chapter 7 - Your DISH Account describes how to use the Customer Support feature of
your satellite TV system.
• Chapter 8 - Timers shows you how you can record and play back your favorite
programs when you want to watch them.
• Chapter 9 - Remote Control Setup contains instructions for programming your remote
to control your satellite receiver and equipment like a TV, DVD/Blu-ray Disc™ player,
or a VCR.
• Chapter 10 - Customizing Your Receiver shows you how to customize your receiver.
• Chapter 11 - Connections explains how to connect your satellite receiver to your TV
and other equipment, such as a TV, DVD/BD player, or a VCR.
• Reference includes troubleshooting steps for common issues and remote control
device codes.
• Appendix includes the warranty, the Residential Customer Agreement, and FCC
compliance information.

Introduction
3
How to Use this Guide
Guide Conventions
•The names of remote control buttons are all uppercase.
Example: Press SAT.
•On-screen menu options are bold.
Example: Select System Setup.
•Select means to move the highlight to an on-screen option or choice in a list and press
SELECT on the remote control.
Example: Select the Locks option.
•The instructions in this guide are shown in one of two ways:
–Instructions in the form of pictures are handy if you’d like to learn something
quickly. These instructions are numbered left to right as shown in the sample
below.
–Instructions that are written out are helpful if you’d like to learn more details.
Press POWER
on the remote
to begin watching
a program
Press the UP
Arrow to go up
one channel Press GUIDE
to view the
Program Guide
Press VIEW LIVE T
V
to go back to
viewing satellite
programming
124
P GUIDE
E
Pr
es
e
s
s
V
E

Chapter 1
4
About Your DISH Account
ABOUT YOUR DISH ACCOUNT
This section describes how to order your packages and provides information on how to
find information about your DISH account.
Ordering Your Programming Packages
Before you can enjoy your new receiver, order your programming packages. You can also
add programming using the Customer Support Application through DishHOME.
1Press POWER on the front panel to turn on the receiver.
2Press SYSTEM INFO on the front panel to display the receiver’s System Info screen on
the nearby TV screen.
3Call 1-800-333-DISH (3474) and tell the Customer Service Center the system has been
installed and you would like to begin receiving services. A representative will explain the
available program packages. Give the representative information from the System Info
screen, as requested.
4Your services will be turned on via the satellite signal. This process usually takes just a
few minutes.
5Select Done.
Where to Find Information on Your Account
If you want to know about charges to your DISH account or if you would like to make
changes to your programming packages, be sure to have your account information handy
and choose one of the following:
•Go to our website at mydish.com/myaccount and log into your account.
•Press MENU on your remote control and then select Customer Support.
•Call DISH at 1-800-333-DISH (3474).
Note: Additional authorization may be required before high-definition programming and/or
over-the-air digital broadcasts can be viewed; additional fees may apply.
123-4
5
Turn your TV on
and press POWER
on the receiver
Press SYSTEM INFO
on the receiver (make
sure you can see the
System Info screen)
Call 1-800-333-DISH
and request programming
Select Done

Introduction
5
Watching TV Now
WATCHING TV NOW
After you have ordered your programming package, you can begin enjoying the features
of your new satellite TV receiver. When you complete these simple tours, you’ll be familiar
with the remote control and be able to find a program to watch.
Finding a Program to Watch
If you want to know more about watching TV, see Chapter 3 - Finding Programs to Watch.

Chapter 1
6
Additional Services
ADDITIONAL SERVICES
Pay-Per-View
Catch all the action on Pay-Per-View. Take a break from regular TV and order the latest
movies, sports, and special events. Be sure broadband Internet is connected to your
receiver before you order a Pay-Per-View event.
ABOUT SATELLITE TV RECEPTION
Satellite television uses satellites in a stationary orbit over the Earth to deliver television
and audio programming. This type of orbit enables the satellites to stay aligned over one
place on the surface of the Earth. Once the satellite dish is aimed at the satellite, the dish
does not have to move to follow it.
Rain and Snow Fade
Heavy rain, snow, or dense cloud cover can
reduce the satellite signal, which may interrupt
your programming service. Your service will return
after the weather condition has passed. Aiming the
satellite dish to get the strongest signal during
installation will help prevent rain and snow from
interrupting the signal.
Solar Interference
Twice a year, the sun moves to a position behind
the DISH satellites as they orbit the Earth. This
event occurs during a few days at the beginning of
the spring and the beginning of the autumn and
lasts only a few minutes.
During these brief periods, you will not be able to
see programs on DISH. When the sun has moved
from behind the satellites, the programs will
reappear. This is an unavoidable natural event for
all television involving the use of satellites and has
an adverse effect on many program providers.

Introduction
7
Moving On-screen Logo
MOVING ON-SCREEN LOGO
Whenever the receiver is turned off using the
remote control or front panel POWER button, the
DISH logo and helpful tips displays on your TV
screen. This feature is included with your receiver
to assure you that the connections between your
receiver and TV(s) are not lost and also provides
useful information about your receiver and its
features. Press POWER or SELECT on the remote
control to resume watching satellite TV
programming.
TIPS
•Always have the latest software—Turn off the receiver when you’re not using it.
•Order Pay-Per-View with your remote control—Keep broadband Internet
connected to the receiver. Not only will you have Pay-Per-View at your fingertips, but
you’ll also avoid unnecessary charges.
QUESTIONS
•How do I find something to watch? For more information on finding something to
watch, see Chapter 3 - Finding Programs to Watch.
•Why are some of the channels red in the Program Guide? The channels that are
red in the Program Guide are those which are not currently in your subscription. If
you’d like to add channels, call 1-800-333-DISH (3474), go to
mydish.com/myaccount, or use the Customer Support Application.
•I’m looking at program information in a guide I bought at the grocery store, but
nothing matches what’s on my DISH receiver, is something wrong? No. DISH
programming may vary from what you’ll find in a local publication. For best results,
use the Program Guide on your receiver or order DISH Entertainment Magazine.

Chapter 1
8
Notes

About Your Satellite Receiver
9
What you’ll find in this chapter:
•REMOTE CONTROL
•SATELLITE RECEIVER FRONT PANEL
•SATELLITE RECEIVER BACK PANELL
•USING THE MENUS
•USING TEXT FIELDS
Satellite Receiver