Displays2go DGSNKS43BK User manual

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User Manual V21.01
Model: DGSNKS43BK, DGSNK43WH
Description: 43” Android Touch Screen Next Gen Digital Kiosk
Scan QR code to visit the product page:
Operating Instructions for Digital Signage
Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please call
our Customer Service Department at 1-844-221-3393.

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Contents
Features................................................................................................................................ 3
Safety Warnings and Precautions ........................................................................................... 3
Assembly and Connection...................................................................................................... 5
Packing List....................................................................................................................................5
Interfaces ......................................................................................................................................6
Steps for Unpacking......................................................................................................................6
If installed as a wall-mounted product .........................................................................................7
Cable trough installation mode.....................................................................................................9
Remote Control ................................................................................................................... 10
Description of Basic Operation ............................................................................................. 11
Power on/Standby ......................................................................................................................11
About Launch Desktop................................................................................................................11
Description of Wallpaper Switch.................................................................................................11
File Manager ...............................................................................................................................11
Local Settings ..............................................................................................................................12
Status of Menu bar .....................................................................................................................13
DiViEx APP Introduction……….………………………………………………………………………………………………14
System requirements..................................................................................................................14
How to upload media files..........................................................................................................14
Setting.........................................................................................................................................15
Edit picture..................................................................................................................................16
Music...........................................................................................................................................17
Factory Reset...............................................................................................................................17
Screen Rotate..............................................................................................................................18
Choose System Language............................................................................................................19
Technical Specifications…………………………………………………………………………………………………………20
Troubleshooting……………………………………………………………….……………………………………………………22
Cleaning and Maintenance……………………………………………….……………………………………………………24
Names and Contents of Toxic and Hazardous Substances or Elements in the Product…….………25

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Features
1. Embedded with Android 7.1 smart operating system and unique UI design, bringing you a more
convenient operation and better visual experience.
2. Support USB mouse and keyboard, realizing easy manipulation like a computer. Using a mouse for set
up is recommended.
3. Built-in Wi-Fi module, high capacity memory and high capacity cache, making it smoother to watch
1080P HD movies and play big games.
4. High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue, eye
protection, high brightness, high contrast, and wide viewing angle; ultra-fast response time greatly
reduces ghosting of fast moving images.
5. Progressive image processing and industry-leading motion compensation technology improve the
flickering and blurring in the edges of motion picture.
6. Dynamic contrast technology can significantly improve the clarity and contrast of various screens.
7. Multi-channel USB interfaces, supporting HD media streaming.
Safety Warnings and Precautions
Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from
Displays2Go. We have considered the factors to ensure personal safety in product design and have tested
rigorously at the factory. However, improper installation and use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read
and follow all instructions carefully before using the product.
Keep the instructions for future reference.
We strongly recommend using a surge protector, or a power strip with internal circuit breaker to
prevent damages to the digital signage.
Symbol Legends:
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss
If any of the following occurs:
Power outage or instable voltage.
Abnormal sound or smell from the unit.
AC power cord is damaged.
Digital Signage is damaged due to drop, knock or impact.
Any liquid or foreign matters fall into the enclosure.
Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the
authorized personnel for maintenance timely.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

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⚫Do not use power supply other than AC 110V, 60Hz.
⚫Cut off the power supply before connecting or disconnecting any cables.
⚫Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
⚫Do not place the Digital Signage in the positions such as:
1. The environment subject to direct strong sunlight, moisture, extreme temperature or too much
dust;
2. The environment with flammable or explosive materials;
3. The environment with flammable or corrosive gases;
⚫Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact
properly.
⚫Do not let dust or metal deposits adhere to the plugs and outlets.
⚫Do not damage the power cords:
1. Do not modify the power cords;
2. Do not place heavy objects on the power cords;
3. Keep the power cords away from heat source;
4. Do not pull the cord to remove the plug.
⚫Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive
power consumption.
⚫Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric
shock or fire.
⚫Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to
avoid short circuit, product damage, and electric shock.
⚫The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable
running of components inside the enclosure and prevent overheating. Do not block the openings when
place the unit.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please
disconnect the power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire.
Please ask qualified technician for repair.
WARNING

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⚫Do not let children climb onto the Digital Signage.
⚫Keep the small parts away from children to prevent them from swallowing.
⚫If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
⚫To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to
avoid tip over.
⚫Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
⚫Do not turn on the unit immediately when it is moved from a place with low temperature to high
temperature, or else it will cause condensation and malfunction.
⚫Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not use
industrial chemicals; prevent foreign matters from entering the machine. Improper cleaning (such as
cleaning solution, water) may damage the product, erase the printed information, and even cause
damage of the components if fluid flows in, resulting in machine failure.
⚫If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will
leave ghosting on the screen and won’t disappear when the unit is turned off; it is normal and isn’t
covered by the warranty.
⚫The power of the Digital Signage can be cut off by pulling out the plug.
⚫If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean
water immediately, and consult your doctor.
⚫To carry the Digital Signage with hands, please grab and hold the edges; do not apply pressure on the
panel.
⚫Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long time
watching will impair your eyesight.
⚫Unplug device to disconnect from power.
⚫Insert the plug into the outlet properly, or else it may cause sparks and fire.
⚫The technical specifications printed herein and on the packaging are subject to change without prior
notice. The Manual may be slightly different from actual operation, and the latter is applicable.
Assembly and Connection
Packing List
Name
Quantity
Digital Signage
1
Remote Control
1
Hardware Kit
Wrench (6mm)
M8*80 Screws (4)
1
Name
Quantity
Operation Manual
1
Cleaning Kit
Towel
Glove
1
Cable Management Unit
1
Touch Pens
2
Note: ADDITIONAL TOOLS REQUIRED FOR ASSEMBLY OF WALL-MOUNTED UNIT. TWO PEOPLE REQUIRED.
Contact Displays2Go if you have questions about the operation, debugging and connection of the unit; if the unit doesn’t work
normally, please cut off the power immediately and consult the dealer. The unit is class-A product, which may cause radio
interference in living environment. In this case, please take feasible measures, and use power plug as the disconnection device.
CAUTION

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Interfaces
1.Power port; 2.On/Off button; 3.RJ45 interface(Ethernet); 4. USB interface; 5.USB interface;
6.WiFi interface; 7.TF card;
Note: Please pull out the power plug before installing or disassembling the unit!
Steps for Unpacking
1. Open the top cover as shown in Fig. 2;
2. Carefully lift out the unit as shown in Fig. 3.
(Fig. 1) (Fig. 2)
(Fig. 3)

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If installing as a wall-mounted product
1. Use the 6mm hex wrench in the accessory bag to remove the 8 socket head cap screws connecting the base
bracket and the screen(Fig.1);
2. Carefully lift out the unit as shown in Fig. 2 (avoid scratching);
(Fig. 1) (Fig. 2)
3. Continue to use a 6mm hex wrench to loosen 4 socket head cap screws, and then lift the wall-mounted
bracket to align with the screw holes;
(Fig. 3) (Fig. 4)
4. Remove the wall hanging bracket, as shown in Figure 5;
(Fig. 5)
Wall mounted bracket fixing:
Wall-mounted bracket position is adjustable:

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5. Fix the wall-hanging bracket on a load-bearing wall, and determine where unit should be hung. Then, drill 4
holes at the identified position with a 10mm drill bit, as shown in Figure 6;
Note: When the wall hanging support is locked, the raised edge should face outward.
(Fig. 6)
6. Fix the wall hanging bracket on the wall with M8 expansion screw, as shown in Figure 7;
7. Two people lift the machine, hang the machine on the wall hanging bracket, carefully move the machine,
and confirm that all the screws on the machine have been hung on the wall hanging bracket (Fig.8);
(Fig. 7) (Fig.8)
8. After the machine is installed, gently shake the machine to confirm whether the machine has been fixed
(Fig.9);
(Fig. 9)
Correct installation:
(convex face outward):
Incorrect installation:
(convex face to wall):

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Cable Management Installation Mode
1. Take out the cord management channel and tear off the surface coating of the bottom adhesive on the back.
Refer to Figure 1.
2. Paste the channel on one of the leg of the table, leaving 25mm space from the top and bottom to let cord
come through, as shown in Figure 2.
(Fig. 1) (Fig. 2)
3. Figure 3 is the reference diagram after the channel has been placed.
4. How to use it
4-1. Open the channel from the side.
4-2. Put the power cord/Ethernet cord in the channel
4-3. Close the channel.
(Fig. 3) (Fig. 4)
4-1
4-2
4-3

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Remote Control
Installing batteries for the remote control:
Remove the battery cover and insert two AAA batteries (1.5V). Ensure that the battery polarity matches the
“+”/“-” marks in the battery compartment of the remote control.
Precautions for using the remote control:
⚫Aim the remote control at the receiver window. Do not place any object between the remote control and
the receiver window to avoid interference with the normal operation.
⚫Keep the remote control away from violent vibration. In addition, do not set or place the remote control in
direct sunlight, or else the remote control may be deformed by heat.
⚫The remote control may be invalid when the receiver window of the unit is in direct sunlight or strong
lighting; in this case, please adjust the angle of the lighting or the unit or approach the receiver window to
use it.
⚫The distance of remote control will be shortened if the battery voltage is insufficient; in this case, please
replace with new batteries; if the remote control won’t be used for a long time or the batteries are run out,
please take out the batteries to avoid corrosion due to battery leakage, which will damage the remote
control.
⚫Do not use batteries of different types or mix new batteries with old ones. Always replace the batteries in
pairs.
⚫Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble, heat or
burn used batteries. Please dispose of waste batteries in accordance with local environmental regulations.
Do not expose the batteries in overheated environments such as sunlight and fire.
Description of remote control buttons:
Button
Function
Power switch
To show the Source menu
Mute
Turn up the volume
Turn down the volume
OK
Confirm selection
▲
To move the cursor up
▼
To move the cursor down
◄
To move the cursor left
►
To move the cursor right
Switching options
Home button
Go back to the parent menu
MENU
To show the main menu
SETUP
To set up OSD menu
Note: Press the SETUP button in the main interface to call out the OSD menu. After exiting the playback
mode by pressing the STOP button, the playback will start according to the schedule next time。
Remark: The real appearance of the remote control may be different from the picture, please refer to
the actual product.

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Description of Basic Operation
Power on/Standby
Insert the power plug into the outlet. If the Digital Signage has the switch button “I”, turn it on; if you press the
switch button “O”, the Digital Signage enters standby state.
In power on state, enter “System Assistant” and press the “ ” button on the remote control, and the Digital
Signage enters standby state.
About Launch Desktop
Description of Desktop Icons
Icon
Function
Main applications
Back
Home page
Background applications
Sound -
Sound +
Description of Wallpaper Switch
We suggest using a mouse to change the wallpaper.
Connect a mouse with the digital panel through USB port, then follow the steps below:
1. click “Setting”
2. At the setting menu, click “Display”
3. At the Display setting menu, click “Gallery”, or “Wallpaper”
4. Then select an image you would like to set up as background.
5. Confirm the selection by clicking “Set wallpaper”.
File Manager
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 2);
2. Click the “Explorer” icon in the “APPS” menu interface (Fig. 2) and enter “Explorer” menu (Fig. 3);
3. Click options in the “Explorer” menu to read the files from different devices.
Fig. 1 Fig. 2

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Fig. 3
Local Settings
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click the “Settings” icon in the “APPS” menu interface (Fig. 2) and enter “Wi-Fi” menu (Fig. 3);
3. Click options in the “Wi-Fi” menu and set up different options.
Fig. 1 Fig. 2
Fig. 3

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Description of Settings Interface (shown on the right)
Icon
Function
WIFI switch
Bluetooth
Data usage
Display
Notifications
Sound
Apps
Screenshot Setting
Storage
Battery
Memory
Users
Location
Security
Accounts
Google
Languages & input
Backup & reset
Date & time
Status of Menu Bar
1. Click the “setting”(Fig. 1);
2. Click the “Display”(Fig. 2);
3. In "Display navigation", click "√" in the option box to hide the menu bar (Fig. 3);
4. The display interface of the hidden menu bar is shown in Figure 4.
Fig. 1 Fig. 2

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Fig. 3 Fig. 4
DiViEx APP Introduction
System requirements:
Step 1: Before using this application, make sure your machine meets or exceeds the following system
requirements：
CPU
RK3288
ROM
16GB
Operating system
Android 7.1
How to upload media files :
Step 2: Make new directory named “MediaFolder” in root directory in U disk.
Open "MediaFolder", create 3 subfolders, and change their names to "Images", "Videos", "Music".
Copy the media file to be displayed, image to "Images", video to "Videos", Music to "Music"
Format requirement:
Image
JPG/JPEG/BMP/PNG
Video
MPEG1/MPEG2/MPEG4/ MKV
Music
MP3

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Step 3: Plug in the USB drive into the device and click the DiViEx App to open it.
Step 4:When the screen shows “Copy finished” after “Usb Disk:”,
Setting:
Step 1: Select the time you would like each picture to be on the screen for by dragging the bar to the desired
time. Select how you would like the images to display. Select the desired transition effect between pictures.
⚫Auto Boot
If enable, application will auto boot when android system boot
⚫Auto Play
If enable, application will show all resource including images、videos
⚫Choose Picture display mode
"Adapt","Center","Reshaped by the original size","Set Image center adaptation display"
⚫Set Picture switch mode
During the image conversion process, there are 10 animations: "Normal”,”Depth”, “Zoom”,” CubeIn”,
“ForegroundToBackground”, “Flip3D”, “FilpHorizontal”, “RotateDown”, “Accordion, Stack".

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Edit picture:
This function show all pictures, you can edit all pictures, and remove it.
⚫Edit picture
There are four corners and four border to crop the picture, you can drag it
⚫Filter
Set different filter for the picture, we support the following filter: AUTO_FIX, BLACK_WHITE, BRIGHTNESS,
CONTRAST, CROSS_PROCESS, DOCUMENTARY, DUE_TONE, FILL_LIGHT, FISH_EYE, FLIP_HORIZONTAL,
FILP_VERTICAL, GRAIN, GRAY_SCALE, LOMISH, NEGATIVE, PSTERIZE, ROTATE, SATURATE, SEPIA, SHARPEN,
TEMPERATURE, TINT, VIGNETTE.
⚫Rese
Restore the original image
⚫Download “ ”
It will create a new picture when you click download button

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⚫Image deletion
Click " " to delete unwanted pictures
Music:
List all music files int Playlist library
⚫Add music to playing list music from Playlist library, you can click right arrow, music title will show the
number of playlist music.
⚫To remove background music from the playlist, click the left arrow in the playlist
Factory Reset:
1. Get into Settings, then click “Backup & reset” (Fig. 1)
2. Click “Factory data reset” (Fig. 2)
3. Choose “Erase SD card”, then click “RESET DEVICE” to get the unit to Factory Reset (Fig. 3)

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Fig. 1 Fig. 2
Fig. 3
Screen Rotate:
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click “System aide” into Fig. 2
3. Choose the degree you would like to Rotate screen, then click “Confirm”, after the restart, the screen will be
rotated (Fig. 3)
Fig. 1 Fig. 2
Fig. 3

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Choose System Language:
1. Get into Settings, then click “Language & input” (Fig. 1)
2. Click “Languages”, then click “Add a language” (Fig. 3)
3. You can add the required system language (Fig. 4)
4. Drag the system language you just added up to the front(Fig. 5)
Fig. 1 Fig. 2
Fig. 3 Fig. 4
Fig. 5

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Technical Specifications
ITEM
SPECIFICATION
Panel
LCD size
43”
Light source
LED backlight
Resolution
1920*1080 (pixels)
Brightness (typ.)/(min)
400cd/m2 (typ.)
Contrast (typ.)
1200:1 (typ.)
Response (ms)
10ms (typ.)
Pixel pitch
0.16 (H) mm * 0.49 (V) mm
Refresh rate
60Hz
Viewing angle
178° (H)/178° (V)
Color saturation
72%
Viewable area
940.9(H) mm * 529.3(V) mm
Chromaticness
16.7M
Power supply
Voltage
100V~240V, 50-60Hz
Power Consumption
≤95W
Environment
Operating temperature (°C)
0~40°C
Storage temperature (°C)
-10~60°C
Storage humidity
10~60% RH Non-condensing
Operating humidity
20~80% RH Non-condensing
Maximum operating time (hrs/day)
18 hours
Functions
Operating system
Android 7.1
Processor
RK3288, quad-core
RAM
2G
ROM
16G
Decoding resolution
1080P UHD compatible
Playback mode
Support loop, inter-cut, timer, shim, etc.
Touch support
IR Touch