Displays2go DGLCDSTCH28 User manual

DISPLAYS2GO DIGITAL
NON-TOUCH STRETCH DIGITAL DISPLAY
USER MANUAL
SKUs: DGLCDSTCH28, DGLCDSTCH37
Description: Non-touch digital display with stretched LCD screen
NOTE: Before using the product, please read the instructions carefully.
Do not attempt to disassemble this product. If the product does not work properly, please call our Customer
Service Department at 1-844-221-3393.

PAGE 2
TABLE OF CONTENTS
Safety Warnings and Precautions ....................................................................................................................3
Packing List ..................................................................................................................................................................... 6
Mounting Instructions..................................................................................................................................................... 7
Operation.........................................................................................................................................................9
Description of Digital Panel Interface...........................................................................................................................9
Power On/Off ...............................................................................................................................................................9
Remote Control of LCD Screen .....................................................................................................................................9
Description of Remote Control Buttons ...................................................................................................................... 10
Uploading and Playing Media....................................................................................................................................11
Connecting to Wi-Fi and Adjust Local Settings......................................................................................................... 12
Screen Rotation........................................................................................................................................................... 12
Technical Specifications................................................................................................................................ 13
Troubleshooting Guide ................................................................................................................................. 14
Cleaning and Maintenance....................................................................................................................................... 17
Names and Contents of Toxic and Hazardous Substances or Elements in the Product ........................................... 17
FCC Statement ............................................................................................................................................................ 18

PAGE 3
Thank you for purchasing this product from Displays2go. We have considered the factors to ensure personal safety in product
design and have tested rigorously at the factory. However, improper installation and use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read and follow all instructions
carefully before using the product.
Keep the instructions for future reference.
We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent damages to the
digital signage.
Symbol Legends:
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss
The operation must be executed
If any of the following occurs:
Power outage or instable voltage.
Abnormal sound or smell from the unit.
AC power cord is damaged.
Digital Signage is damaged due to drop, knock or impact.
Any liquid or foreign matters fall into the enclosure.
Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the authorized personnel
for maintenance timely.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other electrical appliances;
instead, turn off the gas valve immediately, and open the doors and windows quickly.
SAFETY WARNINGS AND PRECAUTIONS

PAGE 4
Do not use power supply other than AC 110V, 60Hz.
Cut off the power supply before connecting or disconnecting any cables.
Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
Do not place the Digital Signage in the positions such as:
1. The environment subject to direct strong sunlight, moisture, extreme temperature or too much dust;
2. The environment with flammable or explosive materials;
3. The environment with flammable or corrosive gases;
Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact properly.
Do not let dust or metal deposits adhere to the plugs and outlets.
Do not damage the power cords:
1. Do not modify the power cords;
2. Do not place heavy objects on the power cords;
3. Keep the power cords away from heat source;
4. Do not pull the cord to remove the plug.
Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive power consumption.
Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause electric shock or fire.
Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals to avoid short circuit,
product damage, and electric shock.
The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable running of components
inside the enclosure and prevent overheating. Do not block the openings while in use.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please disconnect the
power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire. Please ask
qualified technician for repair.
WARNING

PAGE 5
This Manual is for reference only and is subject to change without
prior notice.
If you have any questions regarding our products, please visit us at
www.displays2go.com or contact Displays2go customer service at
844-221-3388.
Scan QR code to visit product page.
Do not let children climb onto the Digital Signage.
Keep the small parts away from children to prevent them from swallowing.
If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to avoid tip over.
Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
Do not turn on the unit immediately when it is moved from a place with low temperature to high temperature, or else it will
cause condensation and malfunction.
Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not use industrial chemicals;
prevent foreign matters from entering the machine. Improper cleaning (such as cleaning solution, water) may damage the
product, erase the printed information, and even cause damage of the components if fluid flows in, resulting in machine
failure.
If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it will leave ghosting on the
screen and won’t disappear when the unit is turned off; it is normal and isn’t covered by the warranty.
The power of the Digital Signage can be cut off by pulling out the plug.
If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean water immediately,
and consult your doctor.
To carry the Digital Signage with hands, please grab and hold the edges; do not apply pressure on the panel.
Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long time watching will impair
your eyesight.
When the plug or coupler is used as disconnection device, it should be easy to operate the device.
Insert the plug into the outlet properly, or else it may cause sparks and fire.
The technical specifications printed herein and on the packaging are subject to change without prior notice. The Manual
may be slightly different from actual operation, and the latter is applicable.
CAUTION

PAGE 6
Figure 1.1
PART QUANTITY
A: Digital Stretch Screen ................................................................................................................1
B: Power Cord and Adapter..........................................................................................................1
C: Mounting Plate ..........................................................................................................................1
D: Remote Control......................................................................................................................... 1
E: Antenna………………………………………………………………………………………………………...…………1
Also Included: User Manual
Tools Required: Drill, Level (not included)
Anchors and bolts recommended for mounting to sheet rock, brick, and wood (not included).
TWO people recommended for lifting, moving, and installation.
PACKING LIST

PAGE 7
Fig 1.1
Note: The load-bearing capacity of the installation surface should be firm and strong with sufficient
bearing capacity and should not be less 4 times the actual load-bearing weight. Use anchors and
bolts as necessary to securely mount the unit.
1. Locate the mounting plate on the back of the unit.
2. Loosen the hex screws securing it to the frame and gently slide the mounting plate off.
3. Screw the mounting plate to the wall through the outer 6 holes. Use a level to ensure it is straight.
Note: Check that the mounting plate is oriented correctly before securing. The widest part of the 4
inner holes should be on top so the unit can slide down and lock into place. Refer to Figure 1.2 on the
next page for the correct plate position for landscape and portrait orientation.
MOUNTING INSTRUCTIONS

PAGE 8
Fig 1.2
===
4. Once plate is securely attached to the wall, lift unit and align the back screws with the 4 center
holes on the mounting plate. Slide the unit onto the mounting plate and gently drop the frame into
place. Check that it is firmly mounted in place to prevent potential safety hazards.
Fig 1.3

PAGE 9
Description of Digital Panel Interface
Fig 2.1
1. USB ports (2) 2. MicroSD Card port 3. Audio Input 4. Ethernet Port (RJ45) 5. HDMI 6. Power Input
Power On/Off
•Power on by inserting power cord into unit and connecting to outlet.
•To turn on or off, use the “ ” power button on the remote control.
•To shut down, press “” power on the remote control, then unplug the unit.
Remote Control of LCD Screen
Precautions
•Aim the remote control at the receiver window. Do not place any object between the remote control
and the receiver window to avoid interference with the normal operation.
• Keep the remote control away from violent vibration. In addition, do not set or place the remote
control in direct sunlight, or else the remote control may be deformed by heat.
• The remote control may be invalid when the receiver window of the unit is in direct sunlight or
strong lighting; in this case, please adjust the angle of the lighting or the unit or approach the receiver
window to use it.
• The distance of remote control will be shortened if the battery voltage is insufficient; in this case,
OPERATION

PAGE 10
please replace with new batteries; if the remote control won’t be used for a long time or the batteries
are run out, please take out the batteries to avoid corrosion due to battery leakage, which will
damage the remote control.
• Do not use batteries of different types or mix new batteries with old ones. Always replace the
batteries in pairs.
• Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble,
heat or burn used batteries. Please dispose of waste batteries in accordance with local environmental
regulations. Do not expose the batteries in overheated environments such as sunlight and fire.
Description of Remote Control Buttons
Fig 2.2
Note: The remote control supports “mouse mode,” or you can also connect a mouse through the USB
port of the digital panel.
Power On/Off
Return to Main Screen
Launch Home Settings
Mute / Unmute
Turn Mouse Mode On/Off
Select
Directional Keys
Volume Up / Volume Down
Return to previous screen
Delete
Launches all apps

PAGE 11
Uploading and Playing Media
Check that your desired imagery fits the optimal file dimensions before uploading to the unit. See table
below.
Supported File Formats
Supported Image Files JPG, BMP, PNG, GIF.
The file size should not exceed 2M.
Supported Video Files MP4, MKV(264), AVI .
The file size should not exceed 2M.
Supported Audio Files MP3
28”
37”
Active Screen Dimensions 27.5" x 5.2" 37” x 10.5”
Resolution 1920 X 360p 1920 X 375p
Aspect Ratio 16:3 16:3
Displaying Image or Video
1. Load content onto USB drive and insert into USB port on digital panel.
2. Use the remote to open the Photos app.
Note: If USB files do not appear at first, try reinserting the USB.
3. Select the desired image.
4. To minimize Photo Edit widgets at the bottom of the screen, click the empty space between the
icons using “mouse mode” on the remote control or with an external mouse. (See figure 2.3)

PAGE 12
Fig. 2.3
Connecting to Wi-Fi and Adjusting Local Settings
NOTE: We recommend plugging a keyboard into the USB port to log into Wi-Fi and other
applications.
1. Click “Live” to enter Apps List.
2. Click “ ” Settings icon.
3. Click Wi-Fi from the list of Settings.
4. Select your Wi-Fi network and enter login credentials.
You can also adjust other local settings from this menu, including Display, Bluetooth, and Notifications.
Screen Rotation
1. Click “Live” to enter Apps List.
2. Click “ ” Settings icon.
3. Click “Screen Orientation” from the list of Settings.
4. Choose a rotation degree.
To change the orientation to landscape, choose 180.
To change the orientation to portrait, choose 90.
The device will restart, then display in the selected rotation.
Portrait Mode Media Settings
28”
37”
Active Screen Dimensions
360 X 1920p
375 X 1920p

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DISPLAY
28”
37”
Screen Size 28 inches 37.7”
Panel Type TFT-LCD TFT-LCD
Machine Dimension 28.7” x 6.4” x 0.5” 38.4" x 8.3" x 0.6"
Active Area 27.5" x 5.2" 37" x 10.5"
Resolution 1920 x 360p 1920 x 375p
View Angle 178/178 178/178
Brightness 500cd/m2 500cd/m2
Contrast Ratio 1200:1 1200:1
Service Lifetime 30,000 hours 30,000 hours
Touch Function Non-touch Non-touch
MOTHERBOARD
OS Android 11
CPU Quad-core 64-bit Cortex-A55, up to 1.8ghz
Memory 2GB
Storage 16GB
Network Wi-Fi, RJ45, Bluetooth 4.0
Multimedia
Supports 4K 60fps H. 265/H.264/ VP9 1080P 100fps
H.265/H.264 Video decoding
I/0 Ports
DC IN x1, HDMI OUT x1, RJ45 x1, Earphone x1, TF card x1,
USB OTG x1, OTG x1, USB3.0 x1
VESA 200x60mm
Max. Power Consumption Rate ≤45W ≤60W
Standby Power ≤0.5W
Power Supply 12 V
Rated Frequency 50/60Hz
Carton Packing
31.33858 x 6.496 x 9.212
in, 9.9 LBS
41.535 x 6.496 x 11.259 in,
17.2 LBS
TECHNICAL SPECIFICATIONS

PAGE 14
ISSUE
PROBABLE CAUSE
SOLUTIONS
No Picture or Sound
-Unit is not plugged into the
wall.
-Power cord not properly
connected to the terminal on
the back of the unit.
-Unit is not powered on.
-Wall outlet is not working.
-Check that unit is plugged into wall.
-Confirm that the power cord is
connected to the terminal on the
back of the unit.
-Turn the on/off toggle switch to the
“on” position.
-Unplug unit, wait 20 seconds,
plug unit back into outlet and try
again.
-Make sure that outlet is working by
plugging in a different electrical
device.
No Sound (Picture Is Working)
-Volume has not been
adjusted on the remote
control.
-
Content/Video does not have
sound.
-Content format is not
compatible.
-Speakers do not work.
-Adjust volume using the remote
control.
-Confirm content is one of the
following compatible formats: AVI,
MPEG4, WMV, MKV, flv, MP3,
MP4, MOV.
-If unit is connected to Wi-Fi, go to
YouTube and play video that has
sound as a test.
-Unplug unit, wait 20 seconds,
plug unit back into outlet and try
again.
-Try playing the content on a
different
device (smart phone, computer, or
tablet).
No Picture (Sound Is Working)
-Content file is damaged.
-Content format is not
compatible.
-Screen is damaged or
defective.
-Confirm content is one of the
following compatible formats: AVI,
MPEG4, WMV, MKV, flv, MP3,
MP4, MOV.
-Try playing the content on a
different device (smart phone,
computer, or tablet).
-Unplug unit, wait 20 seconds, plug
unit
back into outlet and try again.
Remote Control Not Working
-Batteries were not inserted
properly.
-Batteries are dead.
-Standing too close or too far
from the unit.
-Check that battery is inserted
properly with positive and negative
orientation.
-Insert new batteries.
-Stand within 1 foot of the front of
the unit and point the remote
directly at the sensor.
TROUBLESHOOTING GUIDE

PAGE 15
No Wi-Fi Signal
-Wi-Fi is not turned on in
product settings.
-Wi-Fi is not connected to a
network.
-Low or no signal from the
router.
-Antenna is missing or not
pointed upward.
-Damaged PC board.
-Check that Wi-Fi is turned on in
settings: Click the settings icon from
the Android home screen.
Click “Wi-Fi.”
Click the on/off icon in the upper
right hand corner to turn on Wi-Fi.
“On” will appear on the upper left
side.
Select your Wi-Fi network.
-Confirm that the antenna is in place
and pointed upward.
-Check that other devices are
receiving the signal.
If other devices are not receiving
the Wi-Fi signal, please contact
your internet service provider.
-Unplug or reset the router and wait
for 20
seconds. Restart the router and
check.
Parts Missing or Damaged
-Parts missed during
manufacturing.
(No charge for
replacements.)
-Parts lost or damaged by the
customer.
(There is charge for
replacements.)
Contact a customer service
representative.
Cannot Upload Content
-Content format is not
compatible.
-Content files are too large.
-Port being used is defective.
-App being used to play
content is defective.
-Android board is defective.
-Confirm content is one of the
following compatible formats:
AVI, MPEG4,
WMV, MKV, flv,
MP3, MP4, MOV.
-Confirm file size is less than
available space.

PAGE 16
Issues Using Pre-Installed Apps
- Mistake in storing content to
NAND Flash.
- App is defective.
- Android board is defective.
-SlideShow App steps:
Explorer > Select USB >
Select Multi > highlight files >
Editor > Select Copy > Home
> NAND > MediaFolder >
Images> Editor > Paste Open
SlideShow app and select
desired trasitions, slide time
and looping > Play
-MX Player steps: > Follow
same steps as SlideShow
App > MediaFolder > Video
> Editor > Paste.
oOpen MX Player and
select video to play.
oLoop video: While the video is
playing, click on the video and
there should be 3 dots in the
top right corner. Click on the 3
dots > play > check desired
Loop option.
If all the potential solutions have been tested for a particular issue and problems have not been
resolved, contact a customer service representative for guidance.
Contact Information:
Website: www.displays2go.com
Phone: [phone]

PAGE 17
Cleaning and Maintenance
1. Avoid strong vibration or impact on the product.
2. Keep the product dry to avoid possible damage by moisture.
3. Don't place the product under direct sunlight which may shorten the service life of the screen.
4. Clean screen and product by using a glass cleaner.
5. If the product will not be used for a long time, pull out the power cord to prevent the internal short
circuit or other potential dangers.
Names and Contents of Toxic and Hazardous Substances or Elements in
the Product
Part name
Toxic and hazardous substances or elements
Pb
Hg
Cd
Cr
6+
PBB
PBDE
Display
О
О
О
О
О
Shell
О
О
О
О
×
×
Circuit board assembly *
О
О
О
О
О
Wires
О
О
О
О
О
О
Metal parts
О
О
О
О
О
О
Packaging materials*
О
О
О
О
О
О
Remote control
О
О
О
О
О
Speaker
О
О
О
О
О
Accessories*
О
О
О
О
О
О
*: Circuit board assembly includes PCB and the electronic elements thereof;
Packaging materials include packaging box, styrofoam, etc.;
Other accessories include instruction manual.
О: the content of the toxic and hazardous substances or elements in the part is lower than the limit specified in GB/T
26572-2011 standard.
×: the content of the toxic and hazardous substances or elements in the part is higher than the limit specified in GB/T
26572-2011 standard.
The table shows that the machine contains harmful substances inside. The data is provided by material suppliers and
verified by the company according to the material type. Some materials contain harmful substances that can’t be
replaced in present technology. We are dedicated to improving this.
The EFUP of the product is ten years. The pollution control label is shown on the right.
The EFUP is valid only when the user operates in the normal conditions specified in the manual herein.

PAGE 18
Waste Electrical and Electronic Products Recycling and Disposal Regulations
To protect the earth, if you do not need this product or its service life expires, please abide by your local Waste
Electrical and Electronic Products Recycling and Disposal Regulations or send it to qualified local manufacturer for
recycling.
This Manual is for reference only and is subject to change without prior notice.
Visit www.displays2go.com for the latest product information and manual updates.
FCC Statement
Changes or modifications not expressly approved by the party responsible for compliance could void the user's
authority to operate the equipment.
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged
to try to correct the interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
-Consult the dealer or an experienced radio/TV technician for help
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions (1)this device
may not cause harmful interference, and (2) this device must accept any interference received, including interference
that may cause undesired operation.