Displays2go DGSNKTCH43BK User manual

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DISPLAYS2GO
User Manual V20.08
Model: DGSNKTCH43BK
Description: 43” Indoor Touch Screen Digital Kiosk
Scan QR code to visit
the product page:
Operating Instructions for Digital Signage
Note: Before using the product, please read the instructions carefully!
Do not attempt to disassemble this product. If the product does not work properly, please call our
Customer Service Department at 1-844-221-3393.

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DISPLAYS2GO
Contents
Features................................................................................................................................ 3
Safety Warnings and Precautions ........................................................................................... 3
Assembly and Connection...................................................................................................... 5
Packing List....................................................................................................................................5
Interfaces ......................................................................................................................................6
Steps for Unpacking ......................................................................................................................6
Remote Control ..................................................................................................................... 7
Description of Basic Operation ............................................................................................... 8
Power on/Standby ........................................................................................................................8
About Launch Desktop..................................................................................................................8
Description of Wallpaper Switch...................................................................................................8
File Manager .................................................................................................................................9
Local Settings ................................................................................................................................9
Status of Menu bar .....................................................................................................................10
DiViEx APP Introduction……….…………………………………………………………………………………………………11
System requirements..................................................................................................................11
How to upload media files..........................................................................................................11
Settings........................................................................................................................................12
Edit picture..................................................................................................................................13
Music...........................................................................................................................................14
Factory Reset...............................................................................................................................15
Screen Rotation...........................................................................................................................15
Choose System Language............................................................................................................15
Technical Specifications…………………………………………………………………………………………………………17
Troubleshooting……………………………………………………………….……………………………………………………19
Cleaning and Maintenance……………………………………………….……………………………………………………21
Names and Contents of Toxic and Hazardous Substances or Elements in the Product…….………22
FCC Compliance Notice…………………………………………………………………………………………………………23

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Features
1. Embedded with Android 7.1 smart operating system and unique UI design, bringing you a more
convenient operation and better visual experience.
2. Support USB mouse and keyboard, realizing easy manipulation like a computer. Using a mouse for set
up is recommended.
3. Built-in Wi-Fi module, high capacity memory and high capacity cache, making it smoother to watch
1080P HD movies and play big games.
4. High-quality LCD screen as the display, no flicker, low radiation, greatly reducing eye fatigue, eye
protection, high brightness, high contrast, and wide viewing angle; ultra-fast response time greatly
reduces ghosting of fast moving images.
5. Progressive image processing and industry-leading motion compensation technology improve the
flickering and blurring in the edges of motion picture.
6. Dynamic contrast technology can significantly improve the clarity and contrast of various screens.
7. Multi-channel USB interfaces, supporting HD media streaming.
Safety Warnings and Precautions
Thank you for purchasing the high-performance multi-functional LED backlight Digital Signage from
Displays2go. We have considered the factors to ensure personal safety in product design and have tested
rigorously at the factory. However, improper installation and use may result in electric shock and fire.
In order to safely use, maximize performance of the unit and extend the life of the product, please read
and follow all instructions carefully before using the product.
Keep the instructions for future reference.
We strongly recommend using a surge protector, or a power strip with internal circuit breaker to prevent
damages to the digital signage.
Symbol Legends:
Warning: May cause personal injury or death
The operation is prohibited
Caution: May cause damage or property loss
The operation must be executed
If any of the following occurs:
Power outage or instable voltage.
Abnormal sound or smell from the unit.
AC power cord is damaged.
Digital Signage is damaged due to drop, knock or impact.
Any liquid or foreign matters fall into the enclosure.
Turn off the Digital Signage immediately, pull out the plug from the power outlet, and ask the
authorized personnel for maintenance timely.
If coal gas or other flammable gas leaks, do not pull out the plug of the LCD Digital Signage or other
electrical appliances; instead, turn off the gas valve immediately, and open the doors and windows quickly.

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⚫Do not use power supply other than AC 110V, 60Hz.
⚫Cut off the power supply before connecting or disconnecting any cables.
⚫Do not place the Digital Signage on any instable positions, or else it may be damaged or cause fire.
⚫Do not place the Digital Signage in the positions such as:
1. The environment subject to direct strong sunlight, moisture, extreme temperature or too much
dust;
2. The environment with flammable or explosive materials;
3. The environment with flammable or corrosive gases;
⚫Do not use damaged or inappropriate power outlets, and ensure that the plugs and outlets contact
properly.
⚫Do not let dust or metal deposits adhere to the plugs and outlets.
⚫Do not damage the power cords:
1. Do not modify the power cords;
2. Do not place heavy objects on the power cords;
3. Keep the power cords away from heat source;
4. Do not pull the cord to remove the plug.
⚫Do not connect too many plugs to one outlet in parallel, or else it may cause fire due to excessive
power consumption.
⚫Do not approach the Digital Signage with open flame (e.g. a lighted candle), or else it may cause
electric shock or fire.
⚫Do not put any sharp objects, metal or liquid into the vents or let them touch the signal terminals
to avoid short circuit, product damage, and electric shock.
⚫The openings in the enclosure are designed for ventilation and cooling, to ensure long time reliable
running of components inside the enclosure and prevent overheating. Do not block the openings
when place the unit.
Do not touch the plugs with wet fingers, or else it will cause electric shock.
Do not use the Digital Signage in stormy weather, especially when there is lightning; instead, please
disconnect the power and antenna plugs to avoid lightning strike.
Do not disassemble the Digital Signage without permission, or else it may cause electric shock or fire.
Please ask qualified technician for repair.
WARNING

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⚫Do not let children climb onto the Digital Signage.
⚫Keep the small parts away from children to prevent them from swallowing.
⚫If the Digital Signage won’t be used for a long time, please turn it off and pull out the power plug.
⚫To adjust the position of the Digital Signage, please disconnect all power cords and move slowly to
avoid tip over.
⚫Do not scratch or knock the LCD with hard object, or twist and squeeze the LCD.
⚫Do not turn on the unit immediately when it is moved from a place with low temperature to high
temperature, or else it will cause condensation and malfunction.
⚫Before cleaning the Digital Signage, please pull out the power plug; wipe with soft cloth; do not use
industrial chemicals; prevent foreign matters from entering the machine. Improper cleaning (such
as cleaning solution, water) may damage the product, erase the printed information, and even cause
damage of the components if fluid flows in, resulting in machine failure.
⚫If the unit displays the same screen for a long time or the moving picture has fixed text or icon, it
will leave ghosting on the screen and won’t disappear when the unit is turned off; it is normal and
isn’t covered by the warranty.
⚫The power of the Digital Signage can be cut off by pulling out the plug.
⚫If the LCD screen ruptures and the liquid splashes on the skin, please rinse for 15 minutes with clean
water immediately, and consult your doctor.
⚫To carry the Digital Signage with hands, please grab and hold the edges; do not apply pressure on
the panel.
⚫Use the Digital Signage properly: Use in proper lighting conditions; insufficient lighting or long time
watching will impair your eyesight.
⚫When the plug or coupler is used as disconnection device, it should be easy to operate the device.
⚫Insert the plug into the outlet properly, or else it may cause sparks and fire.
⚫The technical specifications printed herein and on the packaging are subject to change without prior
notice. The Manual may be slightly different from actual operation, and the latter is applicable.
Assembly and Connection
Packing List
Name
Name
1 Digital Signage
⚫
1 Power Cord
⚫
1 Remote Control
⚫
1 Cleaning Kit
⚫
1 Operation Manual
⚫
Two Keys
⚫
Note:
Contact local dealer if you have questions about the operation, debugging and connection of the unit; if
the unit doesn’t work normally, please cut off the power immediately and consult the dealer. The unit is
class-A product, which may cause radio interference in living environment. In this case, please take feasible
measures, and use power plug as the disconnection device.
CAUTION

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Interfaces
1. USB interface; 2. RJ45 interface(Ethernet); 3.HDMI input; 4.Power port; 5. On/Off button;
CAUTION: Disconnect the power plug before assembling or disassembling the unit!
Steps for Unpacking
1. Remove the wooden frame as shown in Fig. 2;
2. Lift out the unit, then remove EPE as shown in Fig. 3;
(Fig. 1) (Fig. 2)
(Fig. 3) (Fig. 4)

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Remote Control
Installing batteries for the remote control:
Remove the battery cover and insert two AAA batteries (1.5V). Ensure that the battery polarity matches the
“+”/“-” marks in the battery compartment of the remote control.
Precautions for using the remote control:
⚫Aim the remote control at the receiver window. Do not place any object between the remote control and the
receiver window to avoid interference with the normal operation.
⚫Keep the remote control away from violent vibration. In addition, do not set or place the remote control in
direct sunlight, or else the remote control may be deformed by heat.
⚫The remote control may be invalid when the receiver window of the unit is in direct sunlight or strong lighting;
in this case, please adjust the angle of the lighting or the unit or approach the receiver window to use it.
⚫The distance of remote control will be shortened if the battery voltage is insufficient; in this case, please
replace with new batteries; if the remote control won’t be used for a long time or the batteries are run out,
please take out the batteries to avoid corrosion due to battery leakage, which will damage the remote control.
⚫Do not use batteries of different types or mix new batteries with old ones. Always replace the batteries in
pairs.
⚫Do not put the batteries in fire, or charge or disassemble them, or charge, short circuit, disassemble, heat or
burn used batteries. Please dispose of waste batteries in accordance with local environmental regulations. Do
not expose the batteries in overheated environments such as sunlight and fire.
Remote control buttons:
Button
Function
Power switch
To show the Source menu
Mute
Turn up the volume
Turn down the volume
OK
Confirm selection
▲
To move the cursor up
▼
To move the cursor down
◄
To move the cursor left
►
To move the cursor right
Switching options
Home button
Go back to the parent menu
MENU
To show the main menu
SETUP
To set up OSD menu
Note: Press the SETUP button in the main interface to call out the OSD menu. After exiting the playback
mode by pressing the STOP button, the playback will start according to the schedule next time。

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Description of Basic Operation
Power on/Standby
Insert the power plug into the outlet. If the Digital Signage has the power switch button “I”, turn it on.
if you press the switch button “O”, the Digital Signage enters standby state.
When powered on, enter “System Assistant” and press the “ ” button on the remote control, and the Digital
Signage enters standby state.
About Launch Desktop
Description of Desktop Icons
Icon
Function
Main applications
Back
Home page
Background applications
Sound -
Sound +
Hide Home Button
Description of Wallpaper Switch
We suggest using a mouse to change the wallpaper.
Connect a mouse with the digital panel through USB port, then follow the steps below:
1. click “Setting”
2. At the setting menu, click “Display”
3. At the Display setting menu, click “Gallery”, or “Wallpaper”
4. Then select an image you would like to set up as background.
5. Confirm the selection by clicking “Set wallpaper”.

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File Manager
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 2);
2. Click the “Explorer” icon in the “APPS” menu interface (Fig. 2) and enter “Explorer” menu (Fig. 3);
3. Click options in the “Explorer” menu to read the files from different devices.
Fig. 1 Fig. 2
Fig. 3
Local Settings
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click the “Settings” icon in the “APPS” menu interface (Fig. 2) and enter “Wi-Fi” menu (Fig. 3);
3. Click options in the “Wi-Fi” menu and set up different options.
Fig. 1 Fig. 2

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Fig. 3
Description of Settings Interface (shown on the right)
Icon
Function
WIFI switch
Bluetooth
Data usage
Display
Notifications
Sound
Apps
Screenshot Setting
Storage
Battery
Memory
Users
Location
Security
Accounts
Google
Languages & input
Backup & reset
Date & time
Status of Menu Bar
1. Click "▽" in the menu to hide the Home Button (Fig. 1).
Fig. 1

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DISPLAYS2GO
DiViEx APP Introduction
System requirements:
Step 1: Before using the APP, make sure your device meets or exceeds the following system requirements:
CPU
RK3288
ROM
16GB
Operating system
Android 7.1
How to upload media files:
Step 2: Plug in your USB drive to the computer. Open the drive in Windows Explorer and create a new folder,
rename it “MediaFolder”. As shown below:
Open "MediaFolder", create 3 subfolders, and change their names to "Images", "Videos", "Music".
Copy the media files to be displayed in the slideshow and paste to the appropriate new folder "Images" or
“Videos". Copy and paste music files to "Music" folder.
Supported Media Format:
Image
JPG/JPEG/BMP/PNG
Video
MPEG1/MPEG2/MPEG4/H.264/H.265/WMV/MKV/TS/flv
Music
AAC/MP3/AMR/OGG/PCM
Step 3: Plug the USB drive into the device and click the DiViEx APP.

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Step 4: When the screen shows “Copy finished” after “Usb Disk:”, the media files are ready to be displayed.
Settings:
1. Set the time each picture is to be shown on the screen by dragging the bar to the desired time.
2. Select how you would like the images to display. Select the desired transition effect between pictures:
⚫Auto Boot
DiViEX APP will automatic open when the digital signage is turned on.
⚫Auto Play
DiViEX APP will automatic play the slidshow when it is opened.
⚫Choose Picture display mode
Check a fit option how you want the pictures to be displayed.
⚫Set Picture switch mode
Choose an animation option to set the fade in and fade out effects.

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Edit picture:
This function shows all pictures, you can edit all pictures, and remove it.
⚫Crop
There are four corner handles and four border handles to crop the picture. Click and drag a handle to
reshape the image to any size you need.
⚫Filter
You can browse and try different filters in the filter gallery below the image. The APP support the
following filter: AUTO_FIX, BLACK_WHITE, BRIGHTNESS, CONTRAST, CROSS_PROCESS, DOCUMENTARY,
DUE_TONE, FILL_LIGHT, FISH_EYE, FLIP_HORIZONTAL, FILP_VERTICAL, GRAIN, GRAY_SCALE, LOMISH,
NEGATIVE, PSTERIZE, ROTATE, SATURATE, SEPIA, SHARPEN, TEMPERATURE, TINT, VIGNETTE.
⚫Reset
Click “Reset” to remove all the editing you applied to the image.
⚫Save “ ”
Click the icon to save the edited image as a new image.
⚫Image deletion
Click " " to delete unwanted pictures

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Music:
List all music files in the Playlist library
⚫Add music to “Playing List Music” (Background music) from “Playlist Library”.
Click “right arrow”, music title will show in the “Playlist Music” on the right.
⚫To remove the added music file from the playlist, click the “left arrow” in the playlist.
Factory Reset:
1. Go to Settings, then click “Backup & reset” (Fig. 1)
2. Click “Factory data reset” (Fig. 2)
3. Choose “Erase SD card”, then click “RESET DEVICE” to get the unit to default settings. (Fig. 3)
Fig. 1 Fig. 2
Fig. 3

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Screen Rotation
1. Click the Main Apps button “ ” in the Home page to enter the “APPS” menu interface (Fig. 1)
2. Click “System aide” into Fig. 2
3. Choose the degree to Rotate screen, then click “Confirm”, after the restart, the screen will be rotated (Fig. 3)
Fig. 1 Fig. 2
Fig. 3
Choose System Language:
1. Get into Settings, then click “Language & input” (Fig. 1)
2. Click “Languages”, then click “Add a language” (Fig. 3)
3. You can add the required system language (Fig. 4)
4. Drag the system language you just added up to the front (Fig. 5)
Fig. 1 Fig. 2

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Fig. 3 Fig. 4
Fig. 5

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Technical Specifications
ITEM
SPECIFICATION
Panel
LCD size
43”
Light source
LED backlight
Resolution
1920*1080 (pixels)
Brightness (typ.)/(min)
400cd/m2 (typ.)
Contrast (typ.)
1200:1 (typ.)
Response (ms)
10ms (typ.)
Pixel pitch
0.16 (H) mm * 0.49(V) mm
Refresh rate
60Hz
Viewing angle
178° (H)/178° (V)
Color saturation
70%
Viewable area
940.9 (H) mm * 529.3(V) mm
Chromaticness
16.7M
Power supply
Voltage
100V~240V, 50-60Hz
Power Consumption
≤95W
Environment
Operating temperature (°C)
0~40°C
Storage temperature (°C)
-10~60°C
Storage humidity
10~60% RH Non-condensing
Operating humidity
20~80% RH Non-condensing
Maximum operating time (hrs/day)
18 hours
Functions
Operating system
Android 7.1
Processor
RK3288, quad-core
RAM
2G
Built-in memory
16G
Decoding resolution
1080P UHD compatible
Playback mode
Support loop, inter-cut, timer, shim, etc.
Touch support
IR Touch, 10 points

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Functions
Supported Video Files
AVI, MPEG4, WMV, MKV, FLV, MP4, MOV
Supported Photo Files
JPG, JPEG, BMP, PNG, GIF
Audio output, supported files
Left and right audio channel, MP3
RTC (real-time clock)
Yes
Schedule power on/off
Yes
System update
USB compatible
App installation
Support download and installation
I/O interfaces
TF
N/A
Ethernet (RJ45)
1
HDMI
1
VGA
N/A
Headset
N/A
USB
3
SIM
N/A
Structure
Net weight
50kg
Gross weight
64kg
Unit dimensions (W*D*H)
1025*514*1177mm
Package dimensions (W*D*H)
≈1120*620*1250mm
Shell material
Aluminum profile/sheet metal
Shell color
Silver/Black
Language
OSD
English/Simplified Chinese

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DISPLAYS2GO
Troubleshooting the Digital Signs - DGSNKTCH43BK, DGSNKTCH43WH
Issue
Probable Cause
Solutions
⚫No picture or sound
➢Unit not plugged into wall outlet
➢Power cord not properly
connected to the terminal on the
back of the unit.
➢Unit not powered on
➢Wall outlet not working
□Check that the unit is plugged into wall
outlet.
□Confirm that the power cord is connected to
the terminal on the back of the unit.
□Turn the on/off toggle switch located on the
back of the unit, lower center, to the “on”
position.
□Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□Make sure that outlet is working by plugging
in a different electrical device.
❖If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫No sound (but
picture is working)
➢Volume not adjusted on the
remote control.
➢Content/Video does not have
sound.
➢Content format is not compatible.
➢Speakers do not work.
□Adjust volume using the remote control
□Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
MKV, flv, MP3, MP4, MOV.
□If unit is connected to Wi-Fi, go to YouTube
and play video that has sound
□Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
□Try playing the content on a different device
(smart phone, computer or tablet)
❖If all of the above have been checked and the
issue is not resolved, contact a customer
service representative.
⚫No picture (but
sound is working)
➢Content file damaged.
➢Content format is not compatible.
➢Screen damaged or defective.
□Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV,
□MKV, flv, MP3, MP4, MOV.
□Try playing the content on a different device
(smart phone, computer or tablet)
□Unplug unit, wait 20 seconds, plug unit back
into outlet and try again.
❖If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫Remote control not
working
➢Batteries not inserted properly.
➢Batteries are dead.
➢Standing too close or too far from
the unit.
□Check that battery is inserted properly with
positive and negative orientation.
□Insert new batteries.
□Stand within 1 foot of the front of the unit and
point the remote directly at the sensor (green
dot)
❖If all of the above have been checked and the
issue is not resolved, contact a customer
service representative.

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⚫No Wi-Fi signal
➢Wi-Fi is not turned on in product
settings.
➢Wi-Fi is not connected to a
network
➢Low or no signal from the router
➢Antenna is missing or not pointed
upward.
➢Damaged PC board
□Check that Wi-Fi is turned on in settings
o Click the settings icon from the
Android home screen.
o Click “Wi-Fi”.
o Click the on/off icon in the upper
right hand corner to turn on Wi-Fi.
o “On” will appear on the upper left
hand side.
o Then select your Wi-Fi network
□Confirm that the antenna is in place and
pointed upward.
□Check that other devices are receiving the
signal.
o If other devices are not receiving the
Wi-Fi signal, please contact your
internet service provider.
□Unplug or reset the router and wait for 20
seconds. Restart the router and check.
❖If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.
⚫Parts missing or
Damaged
➢Parts missed during
manufacturing. (No charge for
replacements)
➢Parts lost or damaged by the
customer. (There is charge for
replacements)
❖Contact a customer service representative.
⚫Having problems
with installing
software or getting
content to play
➢Did you purchase the
DisplayIt!Xpress software from
Displays2go?
➢Did the customer purchase or
downloaded another 3rd party
software onto the product?
□If you purchased DisplayIt!Xpress software
from Displays2go or from Best Wave directly,
please contact Best Wave at
support@bestwave. com or [phone]
ext. 2
□If you purchased or downloaded another 3rd
party software onto the product, please
contact the 3rd party software company’s
customer support for assistance.
⚫Cannot upload
content
➢Content format is not compatible.
➢Content files are too large.
➢Port being used is defective
➢App being used to play content is
defective.
➢Android board is defective.
Confirm content is one of the following
compatible formats: AVI, MPEG4, WMV, MKV,
flv, MP3, MP4, MOV.
Confirm file size is less than available space.
❖If all of the above have been checked and
the issue is not resolved, contact a customer
service representative.