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DOCOLELETRIC TROUBLESHOOTING GUIDE
SYMPTOMS POSSIBLE REASONS SOLUTIONS
Faucet does not deliver any water when Sensor is
activated.
Solenoid valve produces an audible “CLICK”.
Water supply failure Open water supply stop
Open the Inlet Flow Control
Inlet Flow Control Disassemble and clean the core of Inlet Flow Control Filter
Inlet Flow Control closed Open Inlet Flow Control flow turning clockwise the core
Batteries low. LED blink red once every 1 second Replace batteries
Insert the batteries like showed in the figure 2A page 10. Caution in battery
polarity
Connection Failure between solenoid valve and sensor. Connect the solenoid valve cable to sensor cable again
DOCOLTRONIC TROUBLESHOOTING GUIDE
The polarity battery is reversed
Faucet does not deliver any water when Sensor is
activated.
Solenoid valve no produces an audible“CLICK”.
Faulty Sensor cable
Faucet does not stop delivering water Object in recognition range sensor Remove the object
Inlet Flow Control not enough open Turn clockwise the core of Inlet Flow Control
Pipe system or core of Inlet Flow Control flow is clogged Open Inlet Flow Control flow, clean the core
Faulty sensor
Faulty solenóide valve cable Connect the solenoid valve cable to sensor cable again
Low flow Air inside pipe system Open the system pipe in another point let the water and air go out until only
water goes out.
Solenoid valve mounted with opposite way flow Change the position way flow solenoid valve mounted. Caution on the signal
way flow under the solenoid valve
Water supply stop is partially closed
Aerator is clogged
Completely open water supply stop
Remove, clean, and reinstall aerator
SYMPTOMS POSSIBLE REASONS SOLUTIONS
Faucet does not deliver any water when Sensor is
activated.
Solenoid valve produces an audible“CLICK”.
Water supply failure Open water supply stop valve
Open the Inlet Flow Control.
Inlet Flow Control Disassemble and clean the core of Inlet Flow Control Filter.
Inlet Flow Control closed Open Inlet Flow Control flow turning clockwise the core.
No power Verify overload protect
Connect power cord to power inlet
Bad connection between sensor and power switch Connect the cableas again
Power cord is not connected in the electrical outlet
Faucet does not deliver any water when Sensor is
activated.
Solenoid valve no produces an audible “CLICK”.
Faulty Sensor cable
Faucet does not stop delivering water Object in recognition range sensor Remove the object
Available at Docol Authorized Distributor in your country
Inlet Flow Control not enough open Turn clockwise the core of Inlet Flow Control
Pipe system or core of Inlet Flow Control flow is clogged Open Inlet Flow Control flow, clean the core
Faulty sensor
Faulty solenóide valve cable Connect the solenoid valve cable to sensor cable again
Low flow
Air inside pipe system Open the system pipe in another point let the water and air go out until only
water goes out.
Solenoid valve mounted with opposite way flow Change the position way flow solenoid valve mounted. Caution on the signal
way flow under the solenoid valve
Water supply stop is partially closed
Aerator is clogged
Completely open water supply stop
Remove, clean, and reinstall aerator
Available at Docol Authorized Distributor in your country
Available at Docol Authorized Distributor in your country
Available at Docol Authorized Distributor in your country
Maintenance