Dorner AquaGard 7350 Series User manual

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www.dorner.com/service_manuals.asp
DORNER MFG. CORP. INSIDE THE USA OUTSIDE THE USA
P.O. Box 20 • 975 Cottonwood Ave. TEL: [phone] TEL: [phone]
Hartland, WI 53029-0020 USA FAX: [phone] FAX: [phone]
851-682 Rev. C
7350 and 7360 Series Bottom
Mount Parallel Shaft Drive
Package
Installation, Maintenance & Parts Manual
US and CE Versions

Dorner Mfg. Corp. 2 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Table of Contents
Introduction ......................................................................... 2
Warnings - General Safety .................................................. 3
Product Description............................................................. 4
Specifications ...................................................................... 4
Gearmotor Mounting Package Models:........................... 4
Table 1: Gearmotor Specifications .................................. 5
US Version................................................................... 5
CE Version................................................................... 5
Table 2: Fixed Speed Gearmotors ................................... 5
US Version................................................................... 5
CE Version................................................................... 5
Table 3: Variable Speed Gearmotors............................... 6
US Version................................................................... 6
CE Version................................................................... 6
Installation........................................................................... 7
Required Tools ................................................................. 7
Bottom Mount Parallel Shaft Drive Package ................... 7
Preventive Maintenance and Adjustment .......................... 10
Required Tools ............................................................... 10
Timing Belt Tensioning.................................................. 10
Timing Belt Replacement............................................... 11
Drive or Driven Pulley Replacement ............................. 12
Motor Replacement........................................................ 12
Service Parts....................................................................... 14
Bottom Mount Parallel Drive Package........................... 14
Parallel Shaft Gearmotors .............................................. 15
US Version.................................................................. 15
CE Version.................................................................. 15
Return Policy...................................................................... 16
Introduction
Upon receipt of shipment:
• Compare shipment with packing slip. Contact factory
regarding discrepancies.
• Inspect packages for shipping damage. Contact carrier
regarding damage.
• Accessories may be shipped loose. See accessory instruc-
tions for installation.
Dorner’s Limited Warranty applies.
Dorner reserves the right to make changes at any time
without notice or obligation.
Dorner has convenient, pre−configured kits of Key Service
Parts for all conveyor products. These time saving kits are
easy to order, designed for fast installation, and guarantee
you will have what you need when you need it. Key Parts
and Kits are marked in the Service Parts section of this
manual with the Performance Parts Kits logo.
IMPORTANT
Some illustrations may show guards
removed. DO NOT operate equipment
without guards.

851-682 Rev. C 3 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Warnings - General Safety
A
WARNING
The safety alert symbol, black triangle with
white exclamation, is used to alert you to
potential personal injury hazards.
A
DANGER
Climbing, sitting, walking or riding on
conveyor will cause severe injury.
KEEP OFF CONVEYORS.
A
DANGER
DO NOT OPERATE CONVEYORS IN AN
EXPLOSIVE ENVIRONMENT.
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
A
WARNING
Gearmotors may be HOT.
DO NOT TOUCH Gearmotors.
A
WARNING
Exposed moving parts can cause severe
injury.
REPLACE ALL GUARDS BEFORE RUNNING
CONVEYOR.
A
WARNING
Dorner cannot control the physical
installation and application of conveyors.
Taking protective measures is the
responsibility of the user.
When conveyors are used in conjunction
with other equipment or as part of a multiple
conveyor system, CHECK FOR POTENTIAL
PINCH POINTS and other mechanical
hazards before system start-up.

Dorner Mfg. Corp. 4 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Product Description
Refer to (Figure 1) for typical components. Figure 1
Figure 1
Specifications
Gearmotor Mounting Package Models:
1Conveyor
2Cover
3 Driven Pulley
4 Timing Belt
5DrivePulley
6 Gearmotor
7 Timing Belt Tensioner
8 Mounting Bracket
1
2
8
7
5
3
4
6
D
A
735
28
A
M
Drive Position
Gearmotor Size
Gearmotor Type
Language
Conveyor Sprocket
B
Drive Type
228
S
Gearmotor Sprocket
M = US Version
U = CE English Version

851-682 Rev. C 5 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Specifications
Table 1: Gearmotor Specifications
US Version
CE Version
Table 2: Fixed Speed Gearmotors
US Version
CE Version
Item Fixed Speed Variable Speed
Output Power 0.16 hp (0.12 kW), 0.25 hp (0.19 kW), 0.50 hp (0.37 kW), 0.75 hp (0.56 kW), 1.00 hp (0.75 kW)
Input Voltage 230 / 460 V.A.C. 3 Phase
Input Frequency 60 Hz 6 - 60 Hz
Gearmotor Ratios 6:1, 8:1, 10:1, 13:1, 20:1, 34:1, 54:1, 81:1
Motor Type Totally Enclosed, Fan Cooled
Fixed Speed Variable Speed
Output Power 0.16kW to 1.12 kW
Input Power 230 / 400 V 3 Phase
Input Frequency 50 Hz 12 - 80 Hz
Gearmotor Ratios 81:1, 39:1, 29:1, 19:1, 16:1, 11:1, 9:1, 7:1
Motor Type Totally Enclosed, Fan Cooled
Part Number Belt Speed RPM HP kW Volts Phase FLA in-lbs N-m
Ft/min M/min
74M081PS423FN 21 6.4 21 0.16 0.12 230/460 3 .88 / .44 483 55
74M054PS423FN 31 9.4 31 0.25 0.19 230/460 3 1.12 / 0.56 507 57
74M034PS423FN 50 15.2 50 0.50 0.37 230/460 3 1.90 / 0.95 633 72
74M020PS423FN 84 25.6 84 0.75 0.56 230/460 3 2.70 / 1.35 563 64
74M013PS423FN 122 37.2 122 1.00 0.75 230/460 3 3.66 / 1.83 517 58
74M010PS423FN 170 51.8 170 1.00 0.75 230/460 3 3.66 / 1.83 374 42
74M008PS423FN 190 57.9 190 1.00 0.75 230/460 3 3.66 / 1.83 333 38
74M006PS423FN 258 78.6 258 1.00 0.75 230/460 3 3.66 / 1.83 246 28
Part Number Belt Speed FLA N-m
Ft/min M/min RPM kW Volts Phase at 230V at 400V
73U081PS423FN 17 5.2 17 0.12 230/400 3 0.96 0.55 44
73U039PS423FN 36 11.0 36 0.37 230/400 3 1.90 1.09 62
73U029PS423FN 48 14.6 48 0.56 230/400 3 2.64 1.52 70
73U019PS423FN 74 22.6 74 0.75 230/400 3 3.65 2.1 60
73U016PS423FN 88 26.8 88 0.75 230/400 3 3.65 2.1 51
73U011PS423FN 127 38.7 127 1.12 230/400 3 4.89 2.81 53
73U009PS423FN 158 48.2 158 1.12 230/400 3 4.89 2.81 42
73U007PS423FN 194 59.1 194 0.75 230/400 3 3.65 2.1 37

Dorner Mfg. Corp. 6 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Specifications
Table 3: Variable Speed Gearmotors
US Version
CE Version
Part Number Belt Speed RPM HP kW Volts FLA in-lbs N-m
Ft/min M/min Min Max
74M081PS423EN 21 6.4 4.2 21 0.16 0.12 230 .88 483 55
74M054PS423EN 31 9.4 6.2 31 0.25 0.19 230 1.12 507 57
74M034PS423EN 50 15.2 10 50 0.50 0.37 230 1.90 633 72
74M020PS423EN 84 25.6 16.8 84 0.75 0.56 230 2.70 563 64
74M013PS423EN 122 37.2 24.4 122 1.00 0.75 230 3.66 517 58
74M010PS423EN 170 51.8 34 170 1.00 0.75 230 3.66 374 42
74M008PS423EN 190 57.9 38 190 1.00 0.75 230 3.66 333 38
74M006PS423EN 258 78.6 51.6 258 1.00 0.75 230 3.66 246 28
Part Number
Belt Speed
(Ft/min)
Belt Speed
(M/min) RPM FLA N-m
Min Max Min Max Min Max Kw Volts Phase at 230V at 400V
73U081PS423EN 4.1 27.2 2.6 5.2 4 27 0.12 230/400 3 0.96 0.55 44
73U039PS423EN 8.6 57.6 5.5 11.0 9 58 0.37 230/400 3 1.90 1.09 62
73U029PS423EN 11.5 76.8 7.3 14.6 12 77 0.56 230/400 3 2.64 1.52 70
73U019PS423EN 17.8 118.4 11.3 22.6 18 118 0.75 230/400 3 3.65 2.1 60
73U016PS423EN 21.1 140.8 13.4 26.8 21 141 0.75 230/400 3 3.65 2.1 51
73U011PS423EN 30.5 203.2 19.4 38.7 30 203 1.12 230/400 3 4.89 2.81 53
73U009PS423EN 37.9 252.8 24.1 48.2 38 253 1.12 230/400 3 4.89 2.81 42
NOTE
For belt speed other than those listed, contact
factory for details.

851-682 Rev. C 7 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Installation
Required Tools
•5/16" wrench
• 4 mm wrench
• 13 mm wrench
• 14 mm wrench
• Large flat head screwdriver
• Torque wrench
Bottom Mount Parallel Shaft Drive
Package
Typical components (Figure 2).
Figure 2
Figure 2
1. Locate drive output shaft (Figure 3, item 1). Remove
top two existing bolts securing headplate (Figure
3, item 2) to conveyor frame.
Figure 3
Figure 3
2. Install spacer (Figure 3, item 3) and two longer bolts
provided (Figure 3, item 4) into conveyor frame and
headplate. Leave bolts loose with enough space to slide
on mounting assembly.
A
WARNING
SEVERE HAZARD!
LOCK OUT POWER before removing guards
or performing maintenance. Exposed moving
parts can cause serious injury.
1Bottom Mount Assembly
2Drive Pulley
3Cover
4 M4 Hex Head Screws (4x)
5DrivenPulley
6 M8 x 35 mm Hex Head Screws (2x)
7 Timing Belt
8 Tensioner
1
3
4
2
56
7
8
3
4
2
1

Dorner Mfg. Corp. 8 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Installation
3. Attach bottom mount assembly (Figure 4, item 1) with
the two bolts (Figure 4, item 2).
Figure 4
Figure 4
4. Insert bolt (Figure 5, item 1) through backside of
conveyor into threaded hole in mounting bracket
(Figure 5, item 2).
Figure 5
Figure 5
5. Install key (Figure 6, item 1).
Figure 6
Figure 6
6. Wrap timing belt (Figure 6, item 2) around driven
pulley (Figure 6, item 3) and drive pulley (Figure
6, item 4). Install driven pulley onto conveyor shaft.
7. Using a straight edge (Figure 7, item 1), align driven
pulley (Figure 7, item 2) with drive pulley (Figure
7, item 3).
Figure 7
Figure 7
8. Tighten driven pulley taper-lock screws
(Figure 8, item 1).
Figure 8
Figure 8
A
WARNING
Drive shaft keyway may be sharp.
HANDLE WITH CARE.
2
1
1
2
13
2
4
2
1
3
1

851-682 Rev. C 9 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Installation
9. Tension timing belt (Figure 9, item 1) sufficiently to
prevent belt skipping. A pry bar (Figure 9, item 2),may
be used, as shown, to assist in belt tensioning.
Figure 9
Figure 9
10. Tighten tensioner screw (Figure 9, item 3) to secure
position.
11. Install cover (Figure 10, item 1) with four (4) screws
(Figure 10, item 2). Tighten screws to 35 in-lb (4 Nm).
Figure 10
Figure 10
A
CAUTION
Over tightening of timing belt will result in
reduced gearmotor and timing belt life.
3
2
1
1
2

Dorner Mfg. Corp. 10 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Preventive Maintenance and Adjustment
Required Tools
•5/16" wrench
• 4 mm wrench
• 13 mm wrench
• 14 mm wrench
• Large flat head screwdriver
• Torque wrench
Timing Belt Tensioning
1. Remove four screws (Figure 11, item 1) and remove
cover (Figure 11, item 2).
Figure 11
Figure 11
2. Loosen tensioner screw (Figure 12, item 1).
Figure 12
Figure 12
3. Tension timing belt (Figure 12, item 2) sufficiently to
prevent belt skipping. A pry bar (Figure 12, item 3),
may be used, as shown, to assist in belt tensioning.
4. Tighten tensioner screw (Figure 12, item 1) to secure
position.
5. Install cover (Figure 11, item 2) with four screws
(Figure 11, item 1).
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
2
1
A
CAUTION
Over tightening of timing belt will result in
reduced gearmotor and timing belt life.
1
3
2

851-682 Rev. C 11 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Preventive Maintenance and Adjustment
Timing Belt Replacement
1. Remove four screws (Figure 13, item 1) and remove
cover (Figure 13, item 2).
Figure 13
Figure 13
2. Loosen tensioner screw (Figure 14, item 1).
Figure 14
Figure 14
3. Remove timing belt (Figure 15, item 1).
Figure 15
Figure 15
4. Install new timing belt.
5. Tension timing belt (Figure 16, item 1) sufficiently to
prevent belt skipping. A pry bar (Figure 16, item 2),
may be used, as shown, to assist in belt tensioning.
Figure 16
Figure 16
6. Tighten tensioner screw (Figure 16, item 3) to secure
position.
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
2
1
1
2
NOTE
If timing belt does not slide over pulley flange,
loosen driven pulley taper-lock screws
(Figure 15, item 2) and remove pulley with
belt (Figure 15, item 1). For re-installation,
see steps 7 thru 9 beginning on page 8.
2
1
3
2
1

Dorner Mfg. Corp. 12 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Preventive Maintenance and Adjustment
7. Install cover (Figure 17, item 1) with four screws
(Figure 17, item 2). Tighten screws to 35 in-lb (4 Nm).
Figure 17
Figure 17
Drive or Driven Pulley Replacement
1. Complete steps 1 through 3 of “Timing Belt
Replacement” section on page 10.
2. Remove taper-lock screws (Figure 18, item 1). Insert
one of taper lock screws in remaining hole (Figure
18, item 2). Tighten screw until pulley is loose. Remove
pulley and taper hub assembly.
Figure 18
Figure 18
3. To reassemble see steps 5 through 10 of “Installation”
section beginning on page 8.
Motor Replacement
A
CAUTION
Over tightening of timing belt will result in
reduced gearmotor and timing belt life.
A
WARNING
Exposed moving parts can cause severe
injury.
LOCK OUT POWER before removing guards
or performing maintenance.
1
2
A
WARNING
SEVERE HAZARD!
LOCK OUT POWER before removing guards
or performing maintenance. Exposed moving
parts can cause serious injury.
A
WARNING
BURN HAZARD!
DO NOT TOUCH the motor while operating, or
shortly after being turned off. Motors may be
HOT and can cause serious burn injuries.
A
DANGER
ELECTRICAL HAZARD!
LOCK OUT POWER BEFORE WIRING.
Exposure to high voltage current can cause
death or serious injury.
2
1

851-682 Rev. C 13 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Preventive Maintenance and Adjustment
1. Loosen terminal box screws (Figure 19, item 1) and
remove cover (Figure 19, item 2).
Figure 19
Figure 19
2. Refer to the wiring diagram on the inside of the junction
box cover.
3. Loosen the wire nuts and disconnect the wires.
4. Loosen the cord grip and remove the cord.
5. Remove the drive pulley. See steps 1 and 2 of “Drive or
Driven Pulley Replacement” section on page 12.
6. Remove eight (8) bolts (Figure 20, item 1). Detach
motor (Figure 20, item 2) from the mounting plate
(Figure 20, item 3). Retain motor output shaft key
(Figure 20, item 4).
Figure 20
Figure 20
7. Remove four (4) bolts (Figure 21, item 1). Detach
mounting plates (Figure 21, item 2) from motor. Install
new motor.
Figure 21
Figure 21
8. Re−install the drive pulley, reverse step 2 of “Drive or
Driven Pulley Replacement” section on page 12.
9. Complete steps 6 through 10 of “Installation” section
beginning on page 8.
10. Rewire the motor and attach the box cover.
A
WARNING
CRUSH HAZARD!
• SUPPORT MOTOR PRIOR TO LOOSENING
THE BOLTS
• Loosening motor bolts may cause it to drop
down, causing serious injury.
1
23
24
1
2
1
1
2

Dorner Mfg. Corp. 14 851-682 Rev. C
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Service Parts
Bottom Mount Parallel Drive Package
NOTE
For replacement parts other than those shown in this section, contact an authorized Dorner Service Center
or the factory. Key Service Parts and Kits are identified by the Performance Parts Kits logo . Dorner
recommends keeping these parts on hand.
10
2
3
45
5
6
7
8
9
1
11
12
13
22
14
15
16
17
18 19
15
20
21
23
23
Item Part Number Description
1 532229 Mounting Plate
2 301076 Slide Tensioner
3 532227 Drive Cover
4 991610MSS Hex Nut
5 911-013 Washer
6 801-124 Bearing
7 802-126 Ball Bearing (Qty: 2)
8 961645M Hex Head Cap Screw
M16-2.00 x 45 mm
9 532231 Spacer
10 960835MSS Hex Head Cap Screw
M8-1.25 x 35 mm
11 961016MSS Hex Head Cap Screw
M10-1.50 x 16 mm
12 532247 Mount Plate
13 814-144 Timing Belt for 30:30 Pulley Ratio
814-143 Timing Belt for 36:30 Pulley Ratio
14 960608MSS Hex Head Cap Screw
M6-1.00 x 8 mm
15 960616MSS Hex Head Cap Screw
M6-1.00 x 16mm
16 532235 Bushing
17 912-110SS Square Key
18 532236 Bushing
19 912-080SS Square Key
20 960406MSS Hex Head Cap Screw
M4-0.70 x 6mm
21 532234-30 Drive Pulley 30T
532234-36 Drive Pulley 36T
22 532234-30 Driven Pulley 30T
23 960645MSS Hex Head Cap Screw,
M6-1.00 x 45 mm
Item Part Number Description

851-682 Rev. C 15 Dorner Mfg. Corp.
7350 and 7360 Series Bottom Mount Parallel Shaft Drive Package
Service Parts
Parallel Shaft Gearmotors
US Version CE Version
1
Item Part Number Description
1 74M081PS423FN Motor, 0.16 hp (0.12Kw), 81:1,
230-460 Volts, 60 Hz, 3 Phase
74M054PS423FN Motor, 0.25 hp (0.19Kw), 54:1,
230-460 Volts, 60 Hz, 3 Phase
74M034PS423FN Motor, 0.50 hp (0.37Kw), 34:1,
230-460 Volts, 60 Hz, 3 Phase
74M020PS423FN Motor, 0.75 hp (0.56Kw), 20:1,
230-460 Volts, 60 Hz, 3 Phase
74M013PS423FN Motor, 1.00 hp (0.75Kw), 13:1,
230-460 Volts, 60 Hz, 3 Phase
74M010PS423FN Motor, 1.00 hp (0.75Kw), 10:1,
230-460 Volts, 60 Hz, 3 Phase
74M008PS423FN Motor, 1.00 hp (0.75Kw), 8:1,
230-460 Volts, 60 Hz, 3 Phase
74M006PS423FN Motor, 1.00 hp (0.75Kw), 6:1,
230-460 Volts, 60 Hz, 3 Phase
74M081PS423EN Motor, 0.16 hp (0.12Kw), 81:1,
230 Volts, 60 Hz
74M054PS423EN Motor, 0.25 hp (0.19Kw), 54:1,
230 Volts, 60 Hz
74M034PS423EN Motor, 0.50 hp (0.37Kw), 34:1,
230 Volts, 60 Hz
74M020PS423EN Motor, 0.75 hp (0.56Kw), 20:1,
230 Volts, 60 Hz
74M013PS423EN Motor, 1.00 hp (0.75Kw), 13:1,
230 Volts, 60 Hz
74M010PS423EN Motor, 1.00 hp (0.75Kw), 10:1,
230 Volts, 60 Hz
74M008PS423EN Motor, 1.00 hp (0.75Kw), 8:1,
230 Volts, 60 Hz
74M006PS423EN Motor, 1.00 hp (0.75Kw), 6:1,
230 Volts, 60 Hz
Item Part Number Description
1 73U081PS423FN Gearmotor, Fixed Speed, 0.12
Kw, 230/400 Volts, 3 Phase,
50 Hz, 17 RPM
73U039PS423FN Gearmotor, Fixed Speed, 0.37 Kw,
230/400 Volts, 3 Phase,
50 Hz, 36 RPM
73U029PS423FN Gearmotor, Fixed Speed, 0.56 Kw,
230/400 Volts, 3 Phase,
50 Hz, 48 RPM
73U019PS423FN Gearmotor, Fixed Speed, 0.75 Kw,
230/400 Volts, 3 Phase,
50 Hz, 74 RPM
73U016PS423FN Gearmotor, Fixed Speed, 0.75 Kw,
230/400 Volts, 3 Phase,
50 Hz, 88 RPM
73U011PS423FN Gearmotor, Fixed Speed, 112 Kw,
230/400 Volts, 3 Phase,
50 Hz, 127 RPM
73U009PS423FN Gearmotor, Fixed Speed, 1.12
Kw, 230/400 Volts, 3 Phase,
50 Hz, 158 RPM
73U007PS423FN Gearmotor, Fixed Speed, 0.75 Kw,
230/400 Volts, 3 Phase,
50 Hz, 194 RPM
73U081PS423EN Gearmotor, Variable Speed, 0.12
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 27 RPM
73U039PS423EN Gearmotor, Variable Speed,0.37
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 58 RPM
73U029PS423EN Gearmotor, Variable Speed,0.56
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 77 RPM
73U019PS423EN Gearmotor, Variable Speed, 0.75
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 118 RPM
73U016PS423EN Gearmotor, Variable Speed, 0.75
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 141 RPM
73U011PS423EN Gearmotor, Variable Speed, 1.12
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 203 RPM
73U009PS423EN Gearmotor, Variable Speed, 1.12
Kw, 230/400 Volts, 3 Phase,
12-80 Hz, 253 RPM

851-682 Rev. C Printed in U.S.A.
Dorner Mfg. Corp. reserves the right to change
or discontinue products without notice. All
products and services are covered in
accordance with our standard warranty. All
rights reserved. © Dorner Mfg. Corp. 2009
DORNER MFG. CORP.
975 Cottonwood Ave., PO Box 20
Hartland, WI 53029-0020 USA
TEL [phone] (USA)
FAX [phone] (USA)
Internet: www.dorner.com
Outside the USA:
TEL [phone]
FAX [phone]
Return Policy
Returns must have prior written factory authorization or they will not be accepted. Items that are returned to Dorner without
authorization will not be credited nor returned to the original sender. When calling for authorization, please have the
following information ready for the Dorner factory representative or your local distributor:
1. Name and address of customer.
2. Dorner part number(s) of item(s) being returned.
3. Reason for return.
4. Customer's original order number used when ordering the item(s).
5. Dorner or distributor invoice number (if available, part serial number).
A representative will discuss action to be taken on the returned items and provide a Returned Goods Authorization (RMA)
number for reference. RMA will automatically close 30 days after being issued. To get credit, items must be new and
undamaged. There will be a return charge on all items returned for credit, where Dorner was not at fault. It is the
customer’s responsibility to prevent damage during return shipping. Damaged or modified items will not be accepted. The
customer is responsible for return freight.
Conveyors and conveyor accessories
Standard catalog conveyors 30%
MPB, 7200, 7300 Series, cleated and specialty belt 50%
AquaGard & AquaPruf Series conveyors non-returnable items
Engineered special products case by case
Drives and accessories 30%
Sanitary stand supports non-returnable items
Parts
Standard stock parts 30%
Plastic chain, cleated and specialty belts non-returnable items
Returns will not be accepted after 60 days from original invoice date. The return charge covers inspection, cleaning,
disassembly, disposal and reissuing of components to inventory. If a replacement is needed prior to evaluation of returned
item, a purchase order must be issued. Credit (if any) is issued only after return and evaluation is complete.
Dorner has representatives throughout the world. Contact Dorner for the name of your local representative. Our Customer
Service Teams will gladly help with your questions on Dorner products.
For a copy of Dorner's Warranty, contact factory, distributor, service center or visit our website at www.dorner.com.
For replacement parts, contact an authorized Dorner Service Center or the factory.