Dosch&Amand DA1450 User manual

Manual DECT Telecare Handsfree Phone, Emergency Call, Fall Detection and more
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DECT TeleCare Manual V2.01 EN -subject to change-
DA1450 DECT TeleCare
Phone for The Visually Impaired
with Emergency Call and Fall Detection
House Emergency Call Fall Detection Room Monitoring Smoke Alarm Reminder
Blind Phone Handsfree Phone Telephone Book Reader Clock Function
Download the PC APP on adjacent Link www.PCAPP.net
This is your personal Configuration Program
You also define the language of the device (speaking phone)
Operation Manual
in case of, more up-to-date operating instructions can be found on Website

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CONTENT
1 OVERVIEW
1.1 Control elements and LED displays ………………………………………. 4
1.2 General information ………………………………………. 6
2 COMMISSIONING
2.1 Check package contents ………………………………………. 7
2.2 the 3 steps of cset-into-operation ………………………………………. 8
2. 3 Setup charger, charge Device, switch on Device ………………………………………. 8
2.3.1 Positioning aid on loading disc ………………………………………. 8
2.3.2 Switch ON Device ………………………………………. 8
2.3.3 Switch OFF Device ………………………………………. 8
2. 4 Register at DECT base station ………………………………………. 9
2.4.1 Error messages and help ………………………………………. 10
2.4.2 Check telephone connection ………………………………………. 11
2.4.3 Change base station or change of location ………………………………………. 11
2.4.4 Notes on DECT radio range ………………………………………. 11
3 SETTINGS
3.1 Load PC APP with language selection ………………………………………. 12
3.2 Install PC APP ………………………………………. 13
3.2.1 Important information for enter/save data (Audio) ………………………………………. 14
3.2.2 Establish USB contact with Device (connect to PC) ………………………………………. 15
3.3 The INFO page of PC APP ………………………………………. 16
3.4 Enter personal data ………………………………………. 17
3.5 Register to DECT Base Station using PC APP ………………………………………. 18
3.6 The PHONE BOOK ………………………………………. 19
3.6.1 Set up the telephone directory ………………………………………. 20
3.6.2 Enter telephone contacts ………………………………………. 21
3.6.2.1 internal connections (in-house telephones INT1, ..) ………………………………………. 21
3.6.3 Operation with PBX and WAN access Code ………………………………………. 22
3.6.4 Room Monitoring ………………………………………. 22
3.6.5 missed calls ………………………………………. 23
3.6.6 Caller list ………………………………………. 23
3. 7 TELEPHONE ………………………………………. 24
3.7 Incoming call ………………………………………. 24
3.7.1.1 Call when Device is on charging disc ………………………………………. 24
3.7.2 Calling contact from PHONE BOOK ………………………………………. 25
3.7.2.1 Select contact via side keys (without disabilities) ………………………………………. 25
3.7.2.2 Select contact with reading (blind, strong disability) ………………………………………. 26
3.7.3 Reading speed (wait between readings) ………………………………………. 26
3.7.4 Increase Volume Booster (during conversation) ………………………………………. 26

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3.8 SOS call for help sequence and emergency number ………………………………………. 27
Principle of calls for help, repetition, ringing time ………………………………………. 27
3.8.1 Difference between help and emergency numbers ………………………………………. 28
3.8.1.1 “ help call checker” (iCM intelligent Call Manager) ………………………………………. 28
3.8.1.2 Emergency Call ………………………………………. 29
3.8.1.3 Activate SOS sequence ………………………………………. 29
3.9 Reminder function (time-dependent information) ………………………………………. 30
3.9.1 TIME (system time) and remote programming ………………………………………. 30
3.9.2 Switch off Time Announcement ………………………………………. 30
3.10 Settings: ringtone, volume, reading speed ………………………………………. 31
3.11 System settings ………………………………………. 31
3.11.1 DECT, PBX Code, service number , selective help call …………………………………… …. 31
3.11.2 UPDATE (update Device software) ………………………………………. 32
3.11.3 RESET ( De-Regisration, RESET, factory settings) ………………………………………. 32
4. Special Notes
4.1 Fall detection (principle, product-on-ground) ………………………………………. 33
4.2 Smoke Alarm Detection ………………………………………. 34
4.3 Uninstalling/De-installing PC APP ………………………………………. 35
5 Important Notes
5.1 Help with troubleshooting ………………………………………. 36
5.1.1 Status LED flashes RED ………………………………………. 36
5.1.2 Device cannot be registered with the base station ………………………………………. 36
5.1.3 Device reports “Device is not ready for operation” ………………………………………. 37
5.1.4 Device does not charge ………………………………………. 37
5.2 Charging Device ………………………………………. 38
5.3 Hands-free facility (loudspeaker) ………………………………………. 38
5 4 n.a. ………………………………………. 38
5.5 Protection against environmental influences ………………………………………. 39
5.6 Cleaning ………………………………………. 39
5.7 Repair ………………………………………. 39
5.8 Disposal ………………………………………. 39
5.9 Warranty ………………………………………. 39
5.10 CE Declaration of Conformity ………………………………………. 40
5.11 Technical Service ………………………………………. 40
6 Technical Data ………………………………………. 40
7 Order Information .………………………………….... 41

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1 Overview
1.1 Control Elements and LED displays
Call Button ____________________________________________________________
Press long Trigger Help Call
Press short Hook Off incoming call
terminate existing connection
various functions according voice assistant announcements
press Call Button leads to
short RED LED and Vibrator
Side Keys __________________________________________________________
Press short idle state: activate phone book
during a call: increase volume (booster)
press 3-times both simultaneously: switch OFF Device
 Note: Switch ON Device via charging disk

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Status LED
Status display for 2 functions: radio range and battery
GREEN 1-time per 20 Sec
both functions error-free
very good signal strength base station
and battery fully charged / sufficiently charged
RED 1-time per Sec
one or both functions beyond limit
no connection to base station
and / or battery not sufficiently charged
(plus acoustics : beep every 20 seconds)
Ring LED ____________________________________________
GREEN
permanent active telephone connection
flashing incoming phone call
on charging disk
permanent fully charged
YELLOW
permanent USB connection to PC APP
flashing DECT registration in progress
Fall Detection checks current state
Device fell to the ground and is waiting
on charging disk
permanent battery sufficiently charged
RED
permanent telephone connection when calling for help
flashing dialing telephone number is activated
on charging disk
permanent Battery not sufficiently charged
Smoke Alarm detected

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1.2 General information
Congratulations on purchasing TeleCare emergency transmitter DA1450. The product is
developed and manufactured in Germany ( made in Germany ). DA1450 is a high-quality DECT
telephone in miniature design and with one-button operation plus two side keys. It is designed
for the elderly, people with disabilities and people with significant visual impairment.
=> DA1450 is referred to as "Device" in the following .
Device contains all the functions needed to live safely at home alone and to keep in touch with
family and friends. For this purpose has the following features built in:
Language Assistant
When you load the PC APP, you also specify the language of the language assistant.
It reads names from the phone book when you receive a call or when you want to call someone.
It gives you valuable advice in various operational situations. In the event of a fall alarm, it informs
the remote station of your situation and contact data.
Fall Detector
Device has state-of-the-art fall detection. This is activated at the factory and does not have to be
set. In the event of a fall alarm, the call for help sequence is telephoned.
Smoke Alarm Detector
Device detects the smoke alarm of all smoke detectors on the market. This function is activated
at the factory and does not need to be set. In the event of a smoke alarm, the call for help
sequence is automatically telephoned. The smoke alarm is activated automatically when Device
is on the charging disc (usually at night or when you are not at home)
Manual Call for Help
It works like the familiar »red button«, but without a service centre. The device will automatically
from call your help list, until a valid contact has been found
Phone Book
Up to 100 contacts can be entered with numbers and names.
There are 3 methods for dialling: Quick Dial, Standard Dial and Read Aloud for handicaped Users.
The phone book also generates "missed calls" and "caller list“
Reminder Function
Up to 5 time-controlled reminders (e.g. "please take medication" ) can be set
Clock Function
The current time is announced at the push of a button, valuable function for the visualy impaired.
Time will get lost, if both, DECT Base and Device, will be switched off.
Configure Time with PC APP or with Remote Configuration (see chapter 3.9.1)
Room Monitoring
You can define telephone numbers that immediately hook OFF at incoming call.
Similar to Baby Phone. It can be used for contacting person with motoric impairments, too.
Commissioning Step 1: Register Device to your DECT base station
Commissioning step 2: Download PC APP from the website www.PCAPP.net
and enter your contacts and configure your personal settings

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2 Commissioning
2.1 Check package contents
The packaging contains the following items:

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2 Commissioning
2.2 The 3 steps of commissioning
Device is a DECT telephone (cordless telephone) with a battery that is put into operation with your
DECT base station (Gigaset, Panasonic, Fritzbox, Speedport router, ...).
here are therefore no additional operating costs .
It is not a cellular Device. You don't need a SIM card.
Step 1 Briefly charge Device: 10-30 minutes (use the charging disc for this)
Device switches on after a short time when it is placed on the charging disc
Step 2 Register Device on your DECT base station
Switch the base station to registration mode and press the call button on Device
Then call from outside. Device rings and is ready for use.
Step 3 Load the PC APP (Internet: www.pcapp.net ) and install it (execute SETUP)
PC APP is an understandable configuration program for telephone numbers etc.
2.3 Set up the charging disc , charge Device, switch ON device
The charging disc works without contact. Charge Device by simply placing it on
the disc.
As soon as Device is correctly placed, the disc lights up.
If device is off, it can be switched ON with charging disk
2.3.1 Positioning aid on the loading disc
Self-adhesive, round rubber bumpons are included in the scope of
delivery. They optionally serve as a positioning aid for Device on the
loading disc. They also prevent Device from accidentally slipping on
the charging disc.
2.3 2 Switch on Device
With the aid of charging disk, Device will be switched ON
Depending on the state of charge is the message
" Battery is being charged " is announced a slight delay
In the case of deep discharge , it can take several minutes .
Leave Device on the loading wheel for 30 minutes.
Fully charged the standby time is 2.5 days.
During charging, Device gets a little warm.
It is absolutely normal.
2.3.3 Switch OFF Device
Pressing both side keys 3-times : Device will be turned off.
You should only switch off Device in exceptional cases.

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2. 4 Register at DECT base station
also called :Subscription
applied method: easy subscription with PIN 0000
Get Device close to DECT base station, for example in the same room.
This enables the login to be carried out more securely.
Step 1 : Press the " REGISTER " button on the base station / router.
Example: Telekom Speedport Router
with integrated DECT base station
Example: Fritzbox router
with integrated DECT base station
Example: Gigaset, various types
The activation of » subscription mode « can be different. As a rule, a button of the base station must
be pressed for approx. 5 seconds or even more. for a few seconds Often this button is the paging
button, which you have to hold down for several seconds (if necessary, refer to the manual of the base
station for advice) Modern IP routers have built-in DECT radio and a special registration button.
Please notice that DECT base stations remain in registration mode for only about 5 minutes.
if necessary, activate registration mode again.
Step 2 : Press the call button of Device .
The ring LED starts to flash YELLOW and the voice assistant reports :
» Registration activated , please wait «
After typically 10-20 seconds Registration is completed.
The ring LED briefly lights up GREEN
The voice assistant reports successful registration:
" Device is connected to the base "
Now, you can take already calls!
During Registration, make sure that Device is close to the base station (same room)
In this way, accidental registration to neighbouring stations can be prevented.

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2. 4 Register at DECT base station
2. 4. 1 ERROR MESSAGES when registering with your base station
If the login fails , the voice assistant will give you the following information :
» Wrong PIN « Reason: The base station does not have 0000 as the registration PIN
Remedy: Appy Registration using the PC APP
There you can enter any PIN with up to 8 digits
" Base not in registration mode "
Reason: Registration mode of the base station is not (any longer) active
Remedy: Step 1 + Step 2
" No base found " Reason: a) Base station is not switched on
Remedy: Switch on the base
Reason: b) Base station is too far away
Remedy: place Device closer to the base station
The range of Device is approx. 50 meters in closed rooms.
But, Device should be close to the base during registration in order to prevent incorrect
registration. The range is intentionally shortened during registration.
" Please check base " Reason: a) Too many DECT are already registered on the base
Remedy: De-register mimimum 1 DECT Device from DECT BASE
Reason: b) the base station does not allow third-party products
Remedy: use another base station
If Device is not registered to a base station, it switches OFF after 5 minutes .
Place Device on the charging disc to switch it ON again.

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2 Commissioning
2.4.2 Check telephone connection
Check the connection of Device with the base station and the telephone connection.
1. Call with your mobile phone
2. When Device rings, answer the call
You are now connected and can talk to each other.
Since Device operates in handsfree mode, there may occur acoustic feedback (whistling
sounds). Therefore, you should not call or communicate with Device in the same room
This is true also for Service Calls e.g. enter TIME with external call or testing Calls with the add
of PC APP
Optional you can use this calling phone number as 1st contact number.
You will be asked about this by the voice assistant after hanging up:
»Save phone number? Press the call button. «
This phone number is stored in the 1st register in the 1st position and can already be used for
outgoing calls. It just does not have a name yet . You can enter names later using the PC APP
(download from www.pcapp.net)
This 1st contact number is also used to call for help, fall detected and smoke alarms, as long
as you have not yet entered any other contacts with the PC APP.
2.4.3 Use new base station or change of location
It can make sense to prepare Device for setting up (telephone contacts, etc ..) and to test it beforehand.
It doesn't have to be at the target person's location. You can put everything into operation somewhere
else and call the telephone contacts as a test. To do this, Device must be connected to a DECT base
station (REGISTER on DECT base station). Prior to sending the Device to the target person, you do not
have to delete this registration (see PC APP under SYSTEM: De-registering the base station), but let the
Device do it automatically .
Principle:
 Switch off Device and send/take it to the destination (target person’s location)
 Switch on Device at the destination (via the charging disc)
 Bring the new base station into LOGIN MODE (see section 2.3)
(The former base station must no longer be visible from a wireless point of view!)
 Question from the voice assistant: »Register new base? Press call button «
 Press Device call button (old registration is deleted) and new registration is carried out
2.4.4 Notes on DECT radio range
Inside buildings the radio range (distance to the base station Device) is typically 30 - 5 0 meters . In the
garden, the range can be 300 meters be . If Device is also to cover the garden area, it is advisable to
place DECT base station on the wall that is closest to the garden. If Device is outside of the base
station's radio coverage for more than 5 minutes , the voice assistant will respond : "Attention: Out of
range."
Please note: If Device is not in range of the base station, it is not possible to setup phone
connection.Consequently Fal lDetection alarms and Help Calls will not work!

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3 Settings via PC app
3.1 Load the PC APP (configuration program for telephoning and more)
Please note: The PC APP is designed for computers with Windows Operating System.
Microsoft
Your computer needs an internet connection. Open an Internet browser and enter the address
www.PCAPP.net . This is the PC APP download page .
As special service to the visually impaired:
Device announces the URL for download location several times:
"software download ... pcapp.net
This vocal information is avilable when Device is removed from the charging disk or
connected to the PC with a USB cable. Once the PC APP has been loaded and connected to
Device, this voice information is set. Number of annoucements is limited maximum of 5 times.
First select the language by clicking on the country
flag. You choose the language of the configuration
tool (PC APP) and the voice / language of the Voice
Assistant of your Device. In addition, the manual
and brief instructions are loaded onto your
computer
Close any unnecessary programs on your computer, in order that Entry Boxes of the
Download and Installation Programs are not inadvertently invisible.
Download will take several minutes because of the language libraries . Please be patient.
Depending on the WIN operating system and computer settings (e.g. virus scanner) , several small
queries follow, which you should confirm , as well as the license agreement .
It may happen the Windows operating system will ask you to allow changes to your
computer.
=> Confirm this with » YES «, otherwise the installation will be cancelled.
=> Do not worry, it is a standard query from the operating system

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3 Settings via PC app
3.2 Install PC APP (configuration program for telephoning and more)
Go to the PC register in which you downloaded the PC APP.
This is usually the Downloads tab and drive C:
Start the installation with : SETUP
The installation begins and is carried out by your computer operating system.
It may happen the Windows operating system will ask you to allow changes to your
computer.
=> Confirm this with » YES «, otherwise the installation will be cancelled.
=> Do not worry, it is a standard query from the operating system
Installation steps:
(sorry for German pictures)
1 allow to setup a DECT Telecare ICON 2 give OK to Installation
3 Installation in progress (please wait) 4 Confirm Finalisation
After a few minutes the PC app installed and it became an icon DECT Telecare created
on the Desktop of your PC. The installation is now completed.
Now Y you have installed an easy-to-use phone number and name configuration utility.
Go to the Desktop of your PC and open the PC APP a double click on DECT Telecare icon.

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The » PC APP « (sorry for German pictures)
Your personal configuration program
With the PC APP you can make your personal settings for
 Personal data (name, location, access apartment)
 Phonebook for 100 entries (name + number)
 Call for help for manual, fall and smoke alarm
 Reminders with appropriate notes
 Ring tones, volume, operating modes, ...
3.2.1 Important information for entering and saving data
Always confirm each page with the APPLY button
Entered texts and names are converted into readable audio data and transferred to Device. This
takes several minutes, depending on the amount of data. Please be patient.
Texts and names are read out for your control. To do this, you have to activate the PC loudspeaker
and set it to "Loud".
If your PC doesn’t read aloud when transmitting to Device, please disconnect Device from PC
separate and check whether your PC has turned on your internal Audio loudspeaker.
Check the application bar of your PC at the bottom right
whether the internal loudspeaker is deactivated.
In this case you should activate PC loudspeaker and set it to
wanted volume (here: 67)
If Device is connected with USB to the PC , you only see Audio setup of speaker for the
connected USB Device (USB-Audio)
This setting is carried out automatically by the PC APP and
cannot / does not have to be changed.

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3 Settings via PC app
3.2.2 USB contact with Device manufacture
If there is no USB contact, you will see this display
USB: Device not connected
the PC APP remains on the start page.
Now connect Device to your PC
using the USB cable from the charging station !
Please note that not every USB cable is suitable. You need a USB cable with data lines , e.g. the
enclosed cable for the charging disk. It cannot be lost when it is used on the loading disc.
Note: Pay attention to the polarity of the Micro-USB connector .
When changing between the charging disc and Device , you have to turn it .
When connecting Device to your PC for the first time, the operating system must configure
the USB drivers for the TeleCare transmitter. That takes a while. Please be patient.
Please note that Windows must configure USB Device driver for every USB connector of the
PC. It is recommended to use always the same USB connector of your PC when connecting the
Device. Otherwise you must wai tagain a few seconds till USB driver has been configured
When Device is connected to the PC, the first action
is read the data from Device and compare them with
the data on the PC APP.
The LED ring of Device now lights up YELLOW and you
can see the correct connection at the bottom left:
Device connected to USB
If this message does not appear , unplug the
USB cable and plug it in again
Now you can open the individual tabs and enter your
personal data and contacts. Do this slowly and
carefully, too. The information is usually self-
explanatory. The transfer of the audio data to Device
takes some time.
The PC APP is compatible with JAWS and NVDA
(screen reader for blind people)
The picture opposite shows an example of a
configuration carried out and the status of the
registration to your DECT base station in small . the
display of the signal field strength at the current
location of Device

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3 Settings via PC APP
3. 3 info page
The info page is only used as Overview of the current
status of your settings . If no data has yet been entered,
you will see the factory setting.
Calls for help, fall detection, smoke alarm detection,
reminders and time are activated at the factory.
You can switch these functions ON/OFF via associated
pages.
In addition, the signal strength with which Device is
currently receiving DECT base station is displayed in
three levels.
A question mark is displayed if
 Device not registered to base station
 Base station is switched off
 Base station is out of range
Please note that this is the signal strength of the
base station that is valid at the current location
of Device. It changes at different locations in
the apartment. A range of 30-50 meters around
the base station is typical .
You can make various functional settings, which the
overview shows you:
Examples
Smoke alarm detection has been de-activated
Device is used as a phone only
no safety functions are activated

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3 Settings via PC app
You have the following functions available:
Telephone book with 10 registers with 10 contacts each. A total of 100 telephone contacts.
SOS sequence consisting of 3 help numbers and an emergency number
The SOS sequence for manual call for help, fall alarm and smoke alarm
Time and Reminders (time-controlled notes)
Fall Detection and Smoke Alarm Detection need not to be configured. They are immediately ready for
use. Read the corresponding chapters in this manual.
Please note that it is difficult to simulate a "real" fall. Read the special information on fall
detection below in these operating instructions or the downloadable essays on DPDM fall
detection on the product page in the Internet.
Notes to test fall detection: While standing (1.2 meters), drop Device on the floor or throw it
away a few meters . Device can distinguish whether the person has fallen or just the product .
In case of products fall it announces "Ouch" and prompts twice to take the Device .In case you
do not take the Device, it will trigger a help sequence.
The fall detection is ready for use.
3. Enter 4 personal data
The " Personal Data " include the name and place
of residence and optional indications, such as
possible access to the apartment in case of
emergency.
A 4-digit number code can be specified for a key
safe . We recommend the apartment key in a key -
safe with combination lock next to the door to
deposit. Such combination locks are available from
numerous manufacturers. Change the code when
it is used.
This " Personal Data " - like all the other data of the
PC APP - only locally on Device and as a backup on
the PC stored.
Your " Personal Data " are applied in case of automatic calls (fall detected, smoke alarm).
The Voice Assistant (iVA) announces the reason for the call followed by reading these Personal
Data: "This is a fall alarm at <Personal Data> ..."
Note: If calls for help are triggered manually, no iVA information is passed on. It is assumed
that the person-in-concern is able to talk to the contact . An additional announcement by the
iVA would only create confusion by parallel announcements.

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3 Settings via PC APP
3. 5 Registration to DECT base station
The application using the PC app is only necessary if DECT base station does not support easy
subscription with system PIN has "0000" (see section 2.3) or a DECT PBX system is used and requires a
a System PIN with more than 4 points.
Please read the operating manual for DECT base station .
1. Activate the registration mode of the base
station . Make sure that DECT base stations
only remain in registration mode for about 5
minutes . Device must be registered within this
time. if necessary, activate registration mode
again.
2. Enter the system PIN of the base station. This
can be a number with up to 8 digits. With
conventional DECT stations for private use it is
usually 4 digits .
3. Click now on the button Start Registration
The registration process can take 10-20 seconds. If
Registration fails, read chap. 5.1.2 Troubleshooting
/ Device can not be registered on the base station.
or follow below instructions:
Error messages of the Voice Assistant
»Wrong PIN«
 enter correct PIN
(consult Base station operating manual)
»Base not in registration mode«
 press Regstration Button fo DECT Base
(at least 5 seconds)
»No base found«
 Place Device closer to the base station
»Please check base«
possibly too many DECT Telephones are already registered to the base station
typcially max 5-6 including DECT Telecare
(Operating manual for the base station or web interface to log off the base station and not used DECT Devices )

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3 Settings via PC APP
3.6 The phone book
The phone numbers for "Family & Friends" shall enable to stay in touch with family and friends, but
also important contacts as medical services, transportation, eat&drink services, etc. The phone book
can hold up to 100 personal contacts with Name and phone Number. These are saved on Device and
as a data backup on your PC under the PCAPP. Only the names are announced for incoming and
outgoing calls and make calling easier, even for the visually impaired. More in chapter 3.8 Telephoning
In order to facilitate entering contacts but especially finding a desired contact, the contact lists are
divided into 10 telephone books (telephone registers), each with 10 telephone numbers and names.
Use individual titles for each phone registerr e.g. family, friends, transport, food & drink, doctor, ...
It is recommended that 1. telephone register is used for most frequently used contacts. They
will always be called first when you want to make a phone call. You will understand this better
in chapter 3.8 TELEPHONE. This first tab could be called "Favourites" or "My Favourites", for
example.
The order of the registers and the contacts should be based on the frequency of calls to these contacts.
Up to 25-digit numbers can be entered.
Open the individual telephone registers
open telephone registers
Confirm each side
with key APPLY
and wait till data are transferred to Device (15-30 seconds)

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DECT TeleCare Manual V2.01 EN -subject to change-
3. 6 Phonebook
3. 6 .1 Telephone Registers
Beside these visible Registers
The Device is self-organising
2 more registers
>Missed calls<
and
>Caller list<
These two registers are managed
independently by Device.
Right side button show the current number of
entries in respective Telephone Registers
 Open a Telephone Register
by Click on this button
(see black arrow in lower picture)