Dosell D36700C-01 User manual

User Manual
Manual for Dosell medication dispenser

2
Thank you for choosing Dosell
This user manual contains important information about Dosell. Please read the whole
of the manual carefully before using the product. Keep the manual easily accessible
in case you need it in the future.
Before using for the first time
Before Dosell can be installed and configured, the Dosell app must be installed on a
mobile phone. You will need this phone to hand for initial startup. The app is free to
download from the App Store and Google Play. If you have any questions concerning
installation of the app, contact technical support.
Registering an account
Each Dosell must have an administrator who deals with payment of the subscription.
The administrator may be the same person who uses (has medication dispensed by)
Dosell but does not need to be. If you or a relative bought a Dosell online, an
administrator account needs to be registered at www.dosell.com before starting to use
the product. The email address that you enter when registering will never be used for
any purpose other than to send out important information about Dosell, should this be
needed.
If you received a Dosell from your healthcare provider, they are the administrator and
you do not need to register an account.

3
Contents
1. Contents of the Package .............................................................................................. 5
2. About Dosell................................................................................................................. 5
2.1 Dosell’s basic functions................................................................................ 6
3. Important information ................................................................................................... 6
3.1 Intended use ........................................................................................................6
3.2 Definition of roles..................................................................................................6
3.3 Terms of use ........................................................................................................7
3.4 Precautions..........................................................................................................7
3.5 Description of alerts ..............................................................................................8
3.6 Warranty..............................................................................................................8
3.7 Service and support..............................................................................................8
4. Product overview.......................................................................................................... 9
5. Installation and Intial Startup...................................................................................... 11
5.1 Mounting Dosell on the wall.................................................................................11
5.2 Mounting Dosell on a stand (available as an accessory).........................................12
5.3 Configuring Dosell for a new user.........................................................................12
6. Using Dosell ............................................................................................................... 13
6.1 Dispensing medication sachets............................................................................13
6.1.1 If the medication sachet is not delivered as expected..................................... 14
6.2 Turning Dosell on and off ....................................................................................14
6.3 Connecting to Dosell...........................................................................................15
6.4 Opening and closing the cover.............................................................................15
6.5 Loading a new sachet roll....................................................................................16
6.5.1 Loading a sachet roll into an empty Dosell ..................................................... 16
6.5.2 Joining onto a existing sachet roll (refills) ....................................................... 17
6.6 Removing medication sachets .............................................................................17
6.6.1 Removing the entire roll.................................................................................. 17
6.6.2 Removing individual medication sachets ........................................................ 17
6.6.3 Ejecting the sachet roll manually .................................................................... 18
6.7 Battery operation ................................................................................................18
6.7.1 Replacing the batteries ................................................................................... 18
6.8 Change of user (reset to factory settings)..............................................................19
7. Sound and light signals .............................................................................................. 20
7.1 Different types of signals .....................................................................................20
7.2 Status lights .......................................................................................................21
8. Troubleshooting and FAQs ........................................................................................ 22

4
9. Care and Maintenance............................................................................................... 23
10. Transport and Storage ............................................................................................... 23
10.1 Moving and transporting Dosell............................................................................23
10.2 Long-term storage ..............................................................................................24
11. Accessories and Consumption Data .......................................................................... 24
11.1 Tape for joining sachet rolls.................................................................................24
11.2 Bracket ..............................................................................................................24
11.3 Stand.................................................................................................................24
11.4 Mains adapter ....................................................................................................25
12. Technical Information................................................................................................. 25
13. Recycling the Product and Accessories ..................................................................... 26
14. Classification and Regulatory Information .................................................................. 26
14.1 CE mark ............................................................................................................26
15. Explanation of Symbols.............................................................................................. 27
15.1 Symbols on labels ..............................................................................................27

5
1. Contents of the Package
We recommend that you retain the box and packaging that Dosell originally
came in. The box has a carrying handle so that it can be reused for
transporting the device.
The following items are supplied in the Dosell packaging. If anything is missing or
damaged, please contact Dosell AB.
* The bracket is supplied temporarily taped to the back of Dosell.
** The mains adapter is packed inside the Dosell device for delivery. To access it, see the instructions
for opening the cover on 6.4 Opening and closing the cover. Note that the information concerning a
warning regarding unauthorized opening of the cover only applies after Dosell has been connected
and started up.
2. About Dosell
Dosell is an automatic dispenser of dose-packed medication that is supplied as rolls of
sachets. The built-in camera reads the date and time on each sachet. When it is time for
the patient to take the medication, Dosell cuts the sachet and dispenses it. This is
accompanied by sound and light signals, as a reminder that it is time to take some
medication. If an external party is the administrator for the Dosell device, a notification
can also be sent to a relative or a healthcare provider if anything goes wrong or if the
sachet is not taken out within a certain period of time. Dosell is connected to a regular
wall socket using the mains adapter supplied. To ensure that it always works, Dosell is
also provided with batteries as a backup power system. If the power supply via the
mains adapter is lost – for example, if there is a power failure or the device is
accidentally unplugged – Dosell automatically switches to battery power.
To adjust settings in Dosell and load sachets the device must be connected to the
Dosell phone app, which is free to download from the App Store and Google Play. The
person whose medication is dispensed by Dosell (the user) does not need to have
access to the app if there is someone else nearby who is managing the medication and
can help with settings and with refilling sachets.
Dosell device
Tape strips for joining
sachet rolls
Bracket*
Mains adapter**
User manual

6
2.1 Dosell’s basic functions
Dosell’s basic functions are shown in the table below, but if the device is managed
by an external party (i.e. someone other than the user themselves – usually a
healthcare provider) then there are also additional functions that can be seen in the
table on the far right.
Dosell
basic functions
Dosell
additional
functions
Dispenses medication
sachets to the user at the
time they are to be taken
Yes
Yes
Gives sound and
light signals
Yes
Yes
Managed and set
using the app at the
device (via Bluetooth)
Yes
Yes
Sends external
notifications
No
Yes, e.g. to
healthcare provider
Requires app login
No
Yes, to receive notifications
and change settings
Where Dosell’s additional functions (for healthcare providers) are used, there is also a
system for remote monitoring of multiple users’ Dosell devices.
To find out more about Dosell and its functions visit www.dosell.se or contact your place
of purchase.
3. Important information
3.1 Intended use
Dosell automatically dispenses dose-packed medication sachets to help ensure users
take the right medicine at the right time.
3.2 Definition of roles
User
The person whose medication sachets are dispensed by Dosell. Users who have
someone else acting as medication manager (e.g. a relative or healthcare provider) are
not expected to do anything more than to take their correctly filled and delivered sachet
when dispensed by Dosell.
Medication manager
The person responsible for ensuring that the user receives correctly filled and delivered
medication sachets, and for the operation of Dosell (e.g. refilling with sachets, replacing
batteries and dealing with signals and warnings). This might be a relative or a
healthcare provider, for example.

7
Recipient
The person who receives notifications (in the app) remotely from a user’s Dosell; for
example, a healthcare provider, user or relative. For Dosell to be able to send
notifications remotely, a Dosell with additional functions is needed. See section 2.1
Dosell’s basic functions for more information.
Administrator
The holder of a Dosell administrator account. This person manages who receives
notifications and deals with paying the subscription.
Healthcare provider
Anyone who provides nursing or healthcare, e.g. a municipality, county council or
private healthcare or homecare company.
Medication prescriber
The doctor responsible for the user.
Important information about the different roles
•Each Dosell can only have one user.
•A user must always be responsible for their own medication or have a medication
manager.
•The user and medication manager may be the same person – but do not have to be
•Each Dosell can only have one administrator.
•The user and administrator for a Dosell may be the same person – but do not have
to be; if not, the administrator is typically the user’s healthcare provider or a relative.
•The Dosell’s notifications can be sent to multiple recipients.
3.3 Terms of use
To ensure that Dosell is used safely the following terms of use must always be fulfilled:
•It is always the user or the medication manager who has the ultimate responsibility
for ensuring that the user receives the right medication at the right time.
•Dosell is a supplementary dispensing tool for people who have already been
prescribed medication in sachets.
•The user or the medication manager must be capable of determining each time a
sachet is dispensed whether Dosell has dispensed the sachet on the date and at the
time printed on the sachet label before the medication is taken.
•The user or medication manager must be capable of identifying any missed doses or
dispensing errors by the device, based on the user’s normal medication intervals.
•Should the user or medication manager be in any doubt concerning how to correct
any such error or missed dose, they must be able to request assistance from the
prescribing doctor or from the medication manager.
3.4 Precautions
Read through the following warnings and precautions carefully before using Dosell
•Dosell must only be used indoors in conditions of normal air pressure (between 700
and 1060 hPa) and normal humidity (between 15% and 90%).
•Dosell must not be used in environments where the temperature falls below +5°C or
exceeds +40°C; if Dosell is stored at a temperature outside this range before use, it
must be unpacked and left at room temperature for at least 2 hours before being
started up.

8
•Dosell must only be used with medication sachets that are verified and approved by
Dosell AB, and where both the sachet and its contents can withstand the indoor
environment described above.
•For a current list of approved medication sachets see www.dosell.com.
•Dosell is intended for the dispensing of medication sachets as prescribed.
•Dosell’s additional functions for sending external notifications can only be used
where there is GSM mobile coverage – see section 12 for more information.
•The medication sachet rolls used with Dosell must be no greater than 160 mm in
diameter.
•Dosell must not be exposed to water or used in damp environments such as
bathrooms or close to a sink.
•Dosell (including the mains adapter included) must be placed out of reach of children
– the mains adapter cable could be a strangulation risk.
•Dosell must not be covered.
•Dosell must not be dismantled or modified in any way.
•Dosell must not be connected to any accessories other than those described in the
manual.
•Dosell must only be used with the mains adapter supplied; if the mains adapter is
lost or damaged, a new one can be ordered from the outlet where the device was
purchased.
•Dosell must only be used when mounted in an upright position on the bracket
supplied.
•Servicing of Dosell must only be performed by Dosell AB or technicians approved by
Dosell AB.
3.5 Description of alerts
The following symbols are used in this user manual to draw attention to important
information.
Attention
If you see this, it means that if the instruction is not followed the Dosell may
not be able to dispense medicines as intended. The terms of use in section
3.3 must also always be fulfilled.
Note
If you see this, it means the information is useful to bear in mind.
3.6 Warranty
Every Dosell comes with a service agreement whereby Dosell AB is responsible for the
user having a functioning Dosell throughout the subscription period, provided the device
is used correctly. Should the Dosell device or one of the included accessories be
damaged, contact Dosell AB or the outlet where you purchased it for information on
replacement or repair. Contact details and full terms of the service agreement can be
found at www.dosell.com or are available from Dosell-certified distributors.
3.7 Service and support
Contact Dosell AB or your place of purchase if you have any questions about Dosell or
need technical support. Contact details and answers to frequently asked questions can
be found at www.dosell.com.

9
4. Product Overview
1. Sachet compartment
2. Cover
3. Space for medication sachet roll
4. Multifunction button
5. Status lights
6. Cover release latch

10
7. Battery compartment
8. Input for mains adapter
9. Label with serial number