Doughpro Proluxe DP2010MYE User manual

formerly DOUGHPRO. New Name. Same Quality. Superior Service.
proluxe.com
Operations Manual
Model: DP2010MYE
Semiautomatic Dual Heat
Dough Press

-1- DP200-1725-7/04
Congratulations!
Your selection of the Proluxe DP2010
is a sound business decision. Whether
your intended use is to press or par bake
dough for pizzas, tortillas, mushi skins
or other appropriate dough products, rest
assured that you have made a wise
choice.
Proluxe equipment is a result of the
highest quality engineering and time-
tested design. Your machine, combined
with Proluxe’s reputation of
innovation in dough press equipment
manufacturing, insures the continuing
capability of delivering the best-
decorated product possible.
This manual describes installation,
operation, and maintenance procedures
for your new model DP2010.
Your model DP2010 machine will have
a long trouble-free life. Read this
manual carefully and keep it with your
machine; it’s your key to proper
operation and lasting service.
Included with your shipment:
•5 Rubber Feet
•Platen Saver **If your unit has
polished platens**
Installation
DOMESTIC
Use a separate 30 amp AC
circuit. Only industrial extension
cords with proper wire size
should be used; size 16/3 wire for
distance up to 25 feet, and size
14/3 for distance up to 50 feet.
INTERNATIONAL
Use a designated 30 amp AC
circuit. Only industrial extension
cords with proper wire size (2.5
sq. mm) shall be used.
Make sure there is a proper electrical
wall outlet located within reach of the
cord and plug attached to the press.
Then place the press in an area that
allows for “swing clearance”. Note that
the upper platen rotates up to 90°, in a
backward rotation, to facilitate removal
of the dough product after the press
cycle has been completed. Also note
that the machine requires a vertical, clear
space of 33” from the bottom of the
machine to the top of the pull handle.
Limited Machine Warranty
Proluxe warrants this dough press
machine, when operated under normal
conditions, to be free from
manufacturing defects in material and
workmanship for a period of one year on
parts and labor from the invoice date.
This warranty will be effective only
when Proluxe authorizes the original
purchaser to return the product to the
Factory in Perris, California

-2- DP200-1725-7/04
prepaid and only when the product, upon
examination, has proven to be defective.
This warranty does not apply to any
machine that has been subjected to
misuse, negligence or accident.
Proluxe shall not be liable for the
injury, loss or damage, direct or
consequential, arising out of the use or
the inability to use the product.
No claim of any kind shall be greater in
amount than the sale price of the product
or part to which claim is made.
This is the sole warranty given by the company, it is in
lieu of any other warranties, expressed or implied, in
law or in fact, including the warranties of
merchantability and fitness for a particular use, and is
accepted such by the purchaser in taking delivery of
this product.
Specifications
Electrical:
208V/50-60Hz/4600W/22.11Amps
Requires 30 AMP outlet
Includes 72” NEMA 6-30P approved
cord and plug.
Shipping Weight:
180lbs. (82kg)
Familiarize yourself with controls and
operating mechanisms before attempting
to use the DP2010. These are as
follows:
(A) Pull Pressing Handle for raising
and lowering the upper platen.
This action forces the mating of
the platens.
(B) Lock release
(C) On/Off Button. The green light
above the button will illuminate
when turned on to indicate
power is in the press.
(D) Control Panel (see Control
Board Operations)
(E) Handle for swing-out platen.
(F) Upper platen
(G) Lower platen
Safety Summary

-3- DP200-1725-7/04
WARNING
In case of power cord damage,
do not attempt to repair or
replace the power cord. Contact
the manufacturer or the local
distributor.
WARNING
Avoid touching hot surfaces
while operating the machine.
CAUTION
During normal operation, the
base of the machine must be
installed or placed above the wall
socket.
CAUTION
When servicing or cleaning the
machine, make sure that the
power cord is removed from the
wall socket.
Control Board Operations
Solid State Controller
This controller has three (3) control
features:
1. Temperature – Temperature may
be set from 0°-450°F (0°-
232°C). The factory default
setting is 240°. If you would like
to change this setting, simply
follow the Controller Operation
directions.
2. Counter – Cycle counter counts
the number of applications from
1 to 9999 (see additional Notes –
Counter).
3. Timer – A timer mode is
available upon special request. If
you would like to have the timer
function installed, please call
1-800-624-6717
Controller Operation
Temperature Control
1. Press the MODE button until
temperature is displayed.
2. Push and hold SET button and
simultaneously push UP (V) or
DOWN (W) arrow buttons to the
desired temperature setting.
For the DP2000, both the upper
and lower platens may be set to
different temperatures.
•Upper Platen: Simply
push the MODE button
until the “upper” light is
illuminated. Adjust the
temperature as noted
above.
•Lower platen: Simply
push the MODE button
until the “lower” light is
illuminated. Adjust the
temperature as noted
above.

-4- DP200-1725-7/04
Dough Pressing Operations
SETTING CRUST THICKNESS
CONTROL:
*The thickness is determined by dough
weight and temperature setting on each
platen.
PRESSING DOUGH:
1. First make sure you have the
correct type electrical current or
serious damage could occur!
2. Press the Power Button in order
to turn the machine on. A green
light will illuminate above the
power button indicating that
power is in the machine.
3. Both the upper and lower platens
will heat up once you have
adjusted your digital control to
your desired setting. Note:
Different products require
different temperature settings. In
order to determine the right
temperature setting for your
product, refer to the following
table simply as a guide for
starting.
*To achieve consistent size flour
tortillas of smaller than 10” you will
need to only press 2 at a time as shown
in the pictures included with the
manual.
Note: Keep in mind that dough
formulations may differ, and that you
may have to do some trial and error
testing of different temperatures and
platen pressure to arrive at the proper
end result for your particular product.
Also note that the finished, after-
pressing diameter of the finished dough
piece is determined by the weight of the
dough and the amount of pressure
applied to the platens.
For best results, your dough should be
proofed at room temperature before
pressing, but it will also press directly
out of your refrigerator. Flour is not
required to press a crust and should not
be dusted on any part of the machine.
Press Only Press & Par Bake
Dough
Product Temp Press Time Temp Press Time
Pizza 150°F
both
platens
3
seconds
325°F
both
platens
7-15
seconds
Flour
Tortilla N/A
350°F
both
platens
1 quick
second
Corn
Tortilla
No heat,
must
use wax
paper
3
seconds N/A
Mushi
Skin
150°F
both
platens
3
seconds N/A

-5- DP200-1725-7/04
No. DPPC1. (See our catalog
and price list for information.)
Note: This spray will not affect
the taste of your crust in any
way.
6. Place your pre-portioned ball of
dough in the approximate center
of the lower platen. Add another
dash of spray to the top of the
dough ball.
7. Close the platen and pull the “U”
shaped handle down to
commence the pressing
operation.
8. Press the handle down until the
magnet has activated for the
appropriate amount of time for
your particular product and then the
handle lock will release once the time
has completed. 3UHVVLQJWKHUHOHDVH
EXWWRQRQWKHIURQWRIWKHPDFKLQHZLOO
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H[SLULQJ
 9.Remove the finished product by
rotating the upper platen out of
the way until you have sufficient
space to do so. Place the dough
on a screen or in a pan. Since the
shape of the dough may be
altered slightly in the transfer
process, some hand fitting may
be required. Add toppings, if
desired, and now you are ready
to bake.
ADDITIONAL NOTES:
Temperature
Note
Fahrenheit/Centigrade (Celsius)
Conversion
The temperature controller can
be programmed to display either
°F or °C. To change: Press the
MODE button until the
temperature is displayed, then
push and hold the SET button for
10 seconds.
Counter
The controller has a built in cycle
counter.
•Press MODE button until the
counter is displayed.
•Counter display range is 0000 to
9999.
•To reset the cycle counter,
display the counter reading, then
push and hold both UP (V) and
DOWN (W) arrow buttons for 3
seconds until the counter resets
to zero (0000) on the display.
!Warning!
Forcing the handle up while engaged to
the magnet will cause damage and is not
covered under warranty.
To release the handle before the time has
expired, press the black release button
located right of the control.

-6- DP200-1725-7/04
International Symbols
Serial Tags
Preventative Maintenance Suggestions
The Proluxe DP2010 machines are
relatively maintenance free. For a long
and trouble-free life, the following
preventative maintenance should be
followed:
Daily Care:
1. Platens: These platens should
only be cleaned with mild soap
and warm water then wiped off
with a clean, soft cloth or soft
sponge. Never use steel wool or
harsh abrasives or you will
cause costly damage.
2. All other exterior surfaces:
Here again a daily wipe down
with mild soap and warm water
will do the job quite nicely.
Never use steel wool or harsh
abrasives or you will cause
costly damage.

-7- DP200-1725-7/04
Piston Maintenance:
In order to ensure proper and trouble
free operation of the press piston, it is
important that the machine be lubricated
once every three (3) months, under
normal operation. High volume users
may require more frequent lubrication.
The lubricant used must be USDA H-1
authorized for food machinery. This
lubricant can be ordered through
Proluxe as part number # 110-002.
Please follow these simple instructions:
1. Locate the grease port on the
machine. Machines with pull
down arms have a single grease
port located below the upper
head on the right side of the
vertical post. Machines with
swing-away upper heads have
two grease ports; one on the right
side of the vertical post and one
on the back of the vertical post.
All other machines have a single
port. (refer to illustration)
2. Place grease gun head against
grease port and apply enough
pressure to allow gun head to
engage the grease port.
3. Squeeze handle of grease gun
which forces the grease into the
piston. One squeeze is all it
takes.
Service Problems:
Contact our factory or approved service
agency (U.S. only). Note: When
contacting factory for information, parts
or service instructions, it is of the utmost
importance that the serial number of the
machine be provided. This number can
be found on the serial plate located on
the rear of the machine.

EXPLOSION VIEW
DP2010MYE
EXPDP2010MYE RE 050319
CUSTOMER MANUAL
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CUSTOMER MANUAL
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PROLUXE PARTS LIST FOR
DP2010MYE
DP2010MYE
208 ~ AC
1 HOUSING, MACHINED 1101781542201 1
2 LOCK PLUG, 5/8" ID DP17502 1
3 CABLE STRAIN RELIEF 3231 1
4 SCREW, SOCKET FLAT HEAD,1/4-20 X 3/4 SF142034 1
5 HANDLE SOCKET 11016650 2
6 NUT, LOCK NUT 1/2-20, DP2300 NHSL1220 2
7 CAM RAMP ASSEMBLY 1109312 1
8 SCREW, BUTTON SOCKET HEAD 1/2-20 X 2 SB12202 1
9 SCREW, SET 1/4-20 X 3/8" CONE POINT SST142038CP 4
10 GEAR RACK 1109380 1
11 PISTON ASSEMBLY DP10607 1
12 BOLT, LEVEL ADJUSTMENT 1109367 4
13 BOLT, HEX 5/16-18 X 1 3/4 BH51618134G5 4
14 KNOB, SWING AWAY 110017 1
15 HANDLE, SWING AWAY 11023004501 1
16 CAP VINYL (ADJUSTMENT SCREWS) SC0687 4
17 SPRING, DIE RED MEDIUM HEAVY DUTY 11020106 4
18 ASSEMBLY, BASE 1106191101 1
19 SHIM, GEAR RACK 110144120 1
20 COVER PLATE, BASE 11010954 1
21 BUSHING, INSULATING 1/2 110966022 1
22 WIRE SUPPORT TUBE 110200020 1
24 POWER CORD 110573175 1
25 ORING #2-238 N-70, PISTON 238N70 1
26 WASHER, STEEL .311 O.D. X .150 I.D. X .20 THK 311150019 4
27 MARKER STRIP TERMINAL BLOCK ARM, #2 SINGLE MS6992 1
28 SCREW, SET 8-32 X 1 SST8321 1
29 HANDLE, PRESSURE (DP2010) DP12808 1
30 ARM MACHINED DP1062101 1
31 SCREW, PHILLIP PAN HEAD 8-32 X 1/4 SP83214 4
32 GEAR BAR 1109361 1
33 COLLAR, GEAR BAR 11013183 1
34 CLAMP, CABLE 1/2 CC12 3
35 SCREW, PHILLIPS PAN HEAD 8-32 X 3/8 SP83238 7
36 SCREW, PAN HEAD 8-32 X 1 SP8321 1
37 TRANSFORMER 11096975 1
38 WASHER, SAE #8 WSAE8 11
ITEM #
DESCRIPTION
QTY.
PLDP2010MYE RE 050319 CUSTOMER MANUAL

PROLUXE PARTS LIST FOR
DP2010MYE
DP2010MYE
208 ~ AC
ITEM #
DESCRIPTION
QTY.
39 SCREW, BUTTON HEAD 1/4-20 X 3/4 SB142034 2
40 HEX BOLT STAINLESS STEEL, 1/4-20 X 1/2 BH142012S 3
41 TERMINAL BLOCK (ARM #2 SINGLE) 11098414 1
42 SCREW, PHILLIPS PAN HEAD 8-32 X 1/2 SP83212 4
43 SOLID STATE RELAY MPR90217 2
44 MICRO SWITCH ROLLER WHEEL 1101017044 1
45 SCREW, ROUND HEAD 4-40 X 5/8 SR44058 2
46 WIRE HARNESS 11017815450 1
47 SCREW, SOCKET HEAD 3/8-16 X 3/4 SSH381634 2
48 OVERLAY, DIGITAL CONTROL PANEL ODP1100B 1
49 CONTROL, FACIA PLATE ASSEMBLY 11086027 1
50 DIGITAL CONTROL 110178154052 1
51 SPACER, NYLON 1/4 110969111 4
52 NUT, HEX 6-32 NH632 8
53 WASHER, #6 INTERNAL TOOTH LOCK WLIT6 8
54 POWER DISTRIBUTION CABLE 11017815467 1
55 WASHER, #8 INTERNAL TOOTH LOCK WLIT8 4
56 NUT, HEX 8-32 NH832 4
57 TERMINAL BLOCK BASE, #5 DOUBLE 6015 1
58 SCREW, SET 3/8-16 X 1/2 SST381612 2
59 SCREW, SET 1/4-20 X 1/4" SST142014 1
60 ORING, POST/COLLAR MPSS062 1
61 SCREW, SOCKET HEAD 5/16-18 X 1", DOMESTIC SSH516181D 1
62 DP2000/DP2010 COLLAR POST DP2162301 1
63 BRACKET, MICRO SWITCH 1101021213 1
64 FITTING, ZERK 1/4-28 B792 1
65 THRUST PLATE DP15404 1
66 NUT, LOCKING JAM (MACHINED) 11070 1
67 SCREW, SOCKET HEAD CAP, 1/4-20 x 3/4 SSH142034 2
68 NUT, LOCK NUT 1/2-20 NHSL1220 1
70 SET SCREW SOCKET 1/4-20 X 7/8 SST142078 2
71 MARKER STRIP #5 MS6015 1
72 WASHER, SPLIT LOCK 1/2 WL12 2
73 FUSE HOLDER 1 AMP MPPF708 1
74 FUSE, 1 AMP, 250V, 250W, LOW BLOW MPPF701R 1
75 SCREW PHILLIPS PAN 2-56 x 1/4 SP25614 1
76 FEET, RUBBER RF209 5
PLDP2010MYE RE 050319 CUSTOMER MANUAL

PROLUXE PARTS LIST FOR
DP2010MYE
DP2010MYE
208 ~ AC
ITEM #
DESCRIPTION
QTY.
77 MASTER LINK BRACKET DP10603 1
78 MAGNET POST DP10602 1
79 WASHER PLATE DP10604 1
80 GAS SPRING BRACKET WELDING ASSEMBLY DP12803 1
81 SET SCREW KNURLED CUP POINT 5/16-18 x 3/8 SST5161838KN 3
82 RELAY, MECHANICAL 110942520 1
83 SCREW, PAN HEAD 6-32 X 1/4 SP63214 6
84 ELECTROMAGNET, 12V 36W 600lbs. 11017815413 1
85 HOLDER, PIN (GAS SPRING) DP12804 1
86 BOLT HEX SLOTTED 8-32 X 1/4 BH83214 6
87 WASHER, SAE 1/2 WSAE12 1
88 BOLT HEX, 1/2-20 X 1-1/4 GRADE 5 BH1220114G5 1
89 CONVERTER, AC/DC 12V 50W DP16502 1
90 NUT, HEX 4-40 NH440 2
91 WASHER, SAE 1/4" WSAE14 1
92 HOUSING SUPPORT ROD DP10605 1
93 BUTTON HEAD SCREW 3/8-16 X 3/4" SB381634 2
94 CONTACT N/O SCREW TYPE, GE 110101751 1
95 SWITCH, MOM P/S OP SCREW ON GE P9XPLOSO 1
96 BUTTON BLACK MUSHROOM SCREW ON GE P9ARB3N 1
97 MANUAL, DP2010 MDP2010MYE 1
98 BUSHING, ALIGNMENT 110415602 1
99 ADJUSTABLE SCREW 110230042 1
100 SET SCREW KNURLED CUP POINT 1/4-20 x 3/8 SST142038KN 3
102 WIRE, TGGT, 14 GA. (HEATER) 110069 10.67 FT.
103 TFE, SHRINK TUBING 7AWG 110131 .66 FT.
104 TERMINAL, RING #6 14-16 GA HIGH TEMP 1601HT 2
105 TERMINAL, RING #8 14-16 GA 1604 4
106 TERMINAL, QD 3/16 X 18-22 GA 2280 2
107 WASHER, SAE #6 WSAE6 2
108 TERMINAL, FEMALE MOLEX #BB-2141 MPSQ100 1
109 WIRE, TFE 14GA. GREEN WTFE14G 5.25 FT.
110 RTD, SENSOR ASSEMBLY 110949110 2
111 3/8-16 x 1/2 SET SCREW CONE POINT SST381612CP 3
112 SLEEVING, PVC WIRE OPVC1050 1.33 FT.
113 S.B. 3/8 DIA X 1-3/4 LENGTH X 5/16-18 THREAD 11020003 4
114 TFE, NON SHRINK TUBING 110133 .33 FT.
PLDP2010MYE RE 050319 CUSTOMER MANUAL

PROLUXE PARTS LIST FOR
DP2010MYE
DP2010MYE
208 ~ AC
ITEM #
DESCRIPTION
QTY.
115 TERMINAL, #6 RING x 18-22 GA 2202 2
116 HIGH TEMP RING DP20804 1
117 SHROUD, UPPER PLATEN 1109336 1
118 SHROUD, PLATEN 110230036 1
120 GEAR, PINION 1109360 1
121 PLAIN STEEL WOODRUFF KEY, 3/16 X 3/4 KW931634 4
122 SCREW, BUTTON HEAD 1/4-20 X 5/8 SB142058 1
123 BOLT, SHOULDER 3/8 X 2 11023003 1
124 14-16 GA #10 FORK TERMINAL INSUL. 1626 1
125 TERMINAL, 1/4" 18GA 22GA FEMALE. FULLY/INS, RED 2270FIN 1
126 TERMINAL, 1/4" QD FEMALE 14-16, FULLY INSUL BLUE 1670FIN 1
127 SCREW, SET 1/4-20 X 1/2 SST142012 1
128 EYELET END MACHINED 1101098154C5 1
129 GAS SPRING, 30LB FORCE DP12810 1
130 CLEVIS, STEEL DP12809 1
131 CLEVIS PIN 1/4" DIA X 3/4" LONG 110109861 1
132 PIN, COTTER 3/32 X 3/4 PC33234 1
A1 KITTED, UPPER PLATEN WITH WIRING ONLY DP11231208K 1
A2 KITTED, UPPER PLATEN COMPLETE ASSEMBLY DP11231208AK 1
A3 KITTED, LOWER PLATEN WITH WIRING ONLY DP11232208K 1
A4 KITTED, LOWER PLATEN COMPLETE ASSEMBLY DP11232208AK 1
A5 KITTED, PINION GEAR ASSEMBLY 1109360K 1
A6 KITTED, GAS SPRING, 30LB FORCE DP12810K 1
PLDP2010MYE RE 050319 CUSTOMER MANUAL

DOUGHPRO
DP2000 Trouble Shooting Guide
Symptom Probable Cause Action to be Taken
Power Button on Digital Controller
face is depressed but doesn’t turn
on.
Power Cord is not plugged in.
Plug power cord into wall 's receptacle
and depress power button on
controller
Circuit Breaker is tripped off in the
site's breaker box
Reset circuit breaker that the Grill is
plugged into. Depress Power Button to
turn on.
Transformer has taken a electrical
surge and is damaged
Replace Transformer after you check
secondary side of transformer. If
working properly, you should receive
12vdc.
Check voltage on the secondary side
of the Transformer. If you read
12VDC then you are receiving voltage
to the Controller.
Replace Controller. Controller should
be on once the power button is
depressed.
Possibly blown Fuse Replace fuse.
Digital Controller's LED's are
scrambled or randomly irratic. If
when turning on, the display will
first go to segment check
Possibly a componet on the Digital
Controller is damaged
Replace Digital Controller
Possibly control needs to reset
While unit is on (controller lit up)
Unplug unit, wait for 1 min. then plug
machine on and depress power button.
Digital Controller on startup goes
through LED segment check (8888)
then to version # and then loops
back to to the above reboot.
The relay driver on the digital control
may be blown.
Replace Digital Controller.
Digital display shows PROB. No
heat on Upper Platen or Lower
Platen.
Sensor lost it's continuity as shown
on a muti-meter.
Disconnect prob that is open (no
continuity as shown on a multi-meter.
Must replace Sensor (RTD). Do not cut
and splice new sensor. Install new
2000 ohm RTD sensor to under side of
Heat Platen and reconnect to
Controller.
When depressing the tactile button
on Digital Controller, nothing
happens.
The tactile buttons under the overlay
may be not close enough to activate.
Same goes if the buttons are already
pressed by overlay without
depressing button.
Carefully (no too much at one time to
avoid fracturing the traces on the
Controller) tighten the nuts on the
back of the Controller until button
activate. Same goes in reverse if
buttons are held down by the overlay.
Digital display shows Relay and
Particular zone is over heating or
outer zone).
The Relay on the switched side is not
opening to regulate temperture.
Replace the Relay.
Beeper not functioning or
intermitten beeper sound.
Beeper on Digital Control board
failed.
Replace Digital Controller board
If setpoint is reached but slighty off
in temperature.
Offset may need to be calibrated and
adjusted.
Must call [phone] for
confidential instructions.

DOUGHPRO
DP2000 Trouble Shooting Guide
Symptom Probable Cause Action to be Taken
Heater Platen overheating
If the Relay (depending the year of
the model) on the coil side are
receiving 12vdc indicates the
Controller is functioning properly. On
the switching side of the relay, is
there 120 vac going to the heater in
question . If there is no voltage on
the to the switching side of the relay
to the heaters, the Relay is not
working properly. It has been seen
on remote cases, the Sensor (2M
ohm) can give a false reading as well.
Replace Relay If the Controller's heat-
on LED is not lit indicating the
controller is working properly. If this is
not the issue, replace sensor.
Dough not having same thickness
across the press dough.
To adjust upper platen for level press
Underneath the arm resting on the
Upper Platen Shroud you will find 4,
stacked hex bolts sitting over the upper
platen attach to the arm. The top bolts
are called locking bolts. The 4 larger
Hex Bolts below are Adjustment Bolts.
Break free the 4 Locking blts. With a
open end wrench adjust the A. bolts
(1/8 turn at a time where needed and
test with dough. After satisfied,
tighten the Locking bolts making sure
not to move the larger Adustment
Bolts.

Warranty & Return Policy
Proluxe warrants all products manufactured by it against defects in workmanship or materials from the date of purchase for a period of
(1) year on parts and labor. This warranty applies to only equipment purchased and used in the United States. Warranty period
shall begin when equipment ships. Warranty travel shall only be covered for 60 miles. Limited lifetime warranty on heating
elements.
ALL WARRANTY SERVICE CALLS MUST BE APPROVED BY PROLUXE. IF THIS PROCEDURE IS NOT FOLLOWED,
WARRANTY SERVICE WILL NOT BE COVERED. WARRANTY SERVICE WILL BE PAID ON STRAIGHT TIME, OVERTIME WILL
NOT BE COVERED.
Exclusions:
1. WOOD / GAS FIRED OVENS: PROLUXE warranty applies to the main body of the oven being steel / refractory and insulation shall
be free from defects in materials and workmanship for a period of four years from the date of purchase. The gas equipment shall be
free from defects in materials and workmanship for a period of one (1) year
from the date of purchase. Lifetime warranty against cracks on oven floor.
2. Air compressors are excluded from this warranty, but PROLUXE may act as a warranty expeditor in certain instances regarding
these compressors. The air compressor manufacturer provides a limited warranty
and a copy of this warranty is furnished with all compressors sold by PROLUXE. For prompt handling of compressor warranty claims
the instructions of the compressor manufacturer must be adhered to.
3. Equipment built to special order as well as accessories cannot be canceled and are not returnable unless defective within the
terms of this warranty.
4. In no event shall PROLUXE be liable for consequential damages arising out of the failure of any of its products if operated
improperly or caused by normal wear or damage by operator abuse.
5. BC2325 pedestal warranty disclaimer: Pedestals shall only be covered under warranty if they have been cleaned using the factory
approved cleaning method. cracked or damaged pedestals must be inspected by the factory before warranty is authorized.
6. Limited lifetime warranty on heating elements: If replacement is needed, Proluxe will send the new part at no charge but labor will
not be covered unless the unit is still under the 1 year manufacture warranty.
Returned Merchandise Policy:
Should it become necessary to return any of the company’s products, the following instructions must be adhered to: First,
contact our customer service department for approval and a return authorization number. Please have the serial number
of your item available at that time. All merchandise must be shipped freight prepaid by customer or service agency.
Subject to the inspection of the product by the company, a restocking charge of 20% of the Net purchased price paid to
PROLUXE will be assessed. Merchandise may not be returned for credit without prior written approval of PROLUXE. Collect shipments
will not be accepted. No returns after 60 days of original shipment date on machines. Purchased parts may not be returned after 30
days.
If upon inspection by PROLUXE or its authorized agent it is determined the equipment has not been used in an appropriate manner,
has been modified, or has not been properly maintained, or has been subject to misuse,
misapplication, neglect, abuse, accident, unauthorized modification, damage during transit, delivery, fire, flood, act or war,
riot or act of God, then this warranty shall be deemed null and void.
Terms & Conditions:
1. Prices indicated in the PRICE LIST are suggested retail prices and are shown in U.S. DOLLARS.
2. Terms of Payment: 1% 10 days, NET 30 days.
3. NEW ACCOUNTS: Satisfactory credit information must be provided before open account status can be extended.
Unless agreed otherwise, all shipments will be made C.O.D., CASH IN ADVANCE.
4. PRICING: Prices, specifications, model numbers, capacities and accessories are subject to change without notice.
5. FREIGHT / ROUTING: Method of shipment will be determined by PROLUXE unless otherwise
advised by PURCHASER.
6. DAMAGED CLAIMS: All merchandise shipped at purchaser’s risk. Inspection must be made by purchaser at time
goods are received. If goods are damaged, the PURCHASER shall request that the agent of the transportation
company make a written notation on the proper shipping documents immediately and then file a claim for damage.
GOODS DAMAGED IN SHIPMENT ARE NOT RETURNABLE.
7. RETURNS: Machines may not be returned after 60 days. Purchased parts may not be returned after 30 days. A
restocking fee of 20% will be assessed on non-warranty returns.
8. TAXES: Prices indicated herein DO NOT include State, Federal, Local or foreign taxes or duties, nor do they include
fees, permits, insurance or other levies, all of which are the responsibility of the purchaser.
9. All orders are subject to acceptance by PROLUXE.
10. Possession of this price list shall not be considered an offer to sell.
Rev 12916