Dsc Communique User manual

Operation Manual

Software Version 1.1

™

• W A R N I N G •

This manual contains information on limitations regarding product use and function and

information on the limitations as to liability of the manufacturer. The entire manual should be

carefully read.

LIMITED WARRANTY

Digital Security Controls Ltd. warrants the original purchaser that for a period of twelve

months from the date of purchase, the product shall be free of defects in materials and

workmanship under normal use. During the warranty period, Digital Security Controls

Ltd. shall, at its option, repair or replace any defective product upon return of the product

to its factory, at no charge for labour and materials. Any replacement and/or repaired

parts are warranted for the remainder of the original warranty or ninety (90) days, which-

ever is longer. The original owner must promptly notify Digital Security Controls Ltd. in

writing that there is defect in material or workmanship, such written notice to be received

in all events prior to expiration of the warranty period.

International Warranty

The warranty for international customers is the same as for any customer within Canada

and the United States, with the exception that Digital Security Controls Ltd. shall not be

responsible for any customs fees, taxes, or VAT that may be due.

Warranty Procedure

To obtain service under this warranty, please return the item(s) in question to the point of

purchase. All authorized distributors and dealers have a warranty program. Anyone re-

turning goods to Digital Security Controls Ltd. must first obtain an authorization number.

Digital Security Controls Ltd. will not accept any shipment whatsoever for which prior

authorization has not been obtained.

Conditions to Void Warranty

This warranty applies only to defects in parts and workmanship relating to normal use. It

does not cover:

• damage incurred in shipping or handling;

• damage caused by disaster such as fire, flood, wind, earthquake or lightning;

• damage due to causes beyond the control of Digital Security Controls Ltd. such as

excessive voltage, mechanical shock or water damage;

• damage caused by unauthorized attachment, alterations, modifications or foreign objects;

• damage caused by peripherals (unless such peripherals were supplied by Digital Secu-

rity Controls Ltd.);

• defects caused by failure to provide a suitable installation environment for the products;

• damage caused by use of the products for purposes other than those for which it was

designed;

• damage from improper maintenance;

• damage arising out of any other abuse, mishandling or improper application of the products.

Digital Security Controls Ltd.’s liability for failure to repair the product under this war-

ranty after a reasonable number of attempts will be limited to a replacement of the prod-

uct, as the exclusive remedy for breach of warranty. Under no circumstances shall Digital

Security Controls Ltd. be liable for any special, incidental, or consequential damages

based upon breach of warranty, breach of contract, negligence, strict liability, or any

other legal theory. Such damages include, but are not limited to, loss of profits, loss of the

product or any associated equipment, cost of capital, cost of substitute or replacement

equipment, facilities or services, down time, purchaser’s time, the claims of third parties,

including customers, and injury to property.

Disclaimer of Warranties

This warranty contains the entire warranty and shall be in lieu of any and all other

warranties, whether expressed or implied (including all implied warranties of mer-

chantability or fitness for a particular purpose) And of all other obligations or liabili-

ties on the part of Digital Security Controls Ltd. Digital Security Controls Ltd.neither

assumes nor authorizes any other person purporting to act on its behalf to modify or to

change this warranty, nor to assume for it any other warranty or liability concerning

this product.

This disclaimer of warranties and limited warranty are governed by the laws of the

province of Ontario, Canada.

WARNING: Digital Security Controls Ltd. recommends that the entire system be com-

pletely tested on a regular basis. However, despite frequent testing, and due to, but not

limited to, criminal tampering or electrical disruption, it is possible for this product to fail

to perform as expected.

Out of Warranty Repairs

Digital Security Controls Ltd. will at its option repair or replace out-of-warranty products

which are returned to its factory according to the following conditions. Anyone returning

goods to Digital Security Controls Ltd. must first obtain an authorization number. Digital

Security Controls Ltd. will not accept any shipment whatsoever for which prior authori-

zation has not been obtained.

Products which Digital Security Controls Ltd. determines to be repairable will be repaired

and returned. A set fee which Digital Security Controls Ltd. has predetermined and which

may be revised from time to time, will be charged for each unit repaired.

Products which Digital Security Controls Ltd. determines not to be repairable will be

replaced by the nearest equivalent product available at that time. The current market

price of the replacement product will be charged for each replacement unit.

FCC COMPLIANCE STATEMENT

CAUTION: Changes or modifications not expressly approved by Digital Security Controls Ltd. could void your authority to use this equipment.

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against

harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause

harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or

television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct theinterference by one or more of the following measures:

■Re-orient the receiving antenna.

■Increase the separation between the equipment and receiver.

■Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

■Consult the dealer or an experienced radio/television technician for help.

The user may find the following booklet prepared by the FCC useful: “How to Identify and Resolve Radio/Television Interference Problems”. This booklet is available from the U.S. Government

Printing Office, Washington D.C. 20402, Stock # 004-000-00345-4

IMPORTANT INFORMATION

This equipment complies with Part 68 of the FCC Rules. On the side of this equipment is a label that contains, among other information, the FCC registration number of this equipment.

NOTIFICATION TO TELEPHONE COMPANYThe customer shall notify the telephone company of the particular line to which the connection will be made, and provide the FCC registration

number and the ringer equivalence of the protective circuit.

FCC Registration Number: F53CAN-24626-MF-E

AC REN: 1.4B DC REN = 1.2 Service Order Code: 9.0F

USOC Jack: RJ11C Authorized Network Ports: 02LS2

TELEPHONE CONNECTION REQUIREMENTSExcept for the telephone company provided ringers, all connections to the telephone network shall be made through standard plugs and telephone

company provided jacks, or equivalent, in such a manner as to allow for easy, immediate disconnection of the terminal equipment. Standard jacks shall be so arranged that, if the plug connected thereto

is withdrawn, no interference to the operation of the equipment at the customer’s premises which remains connected to the telephone network shall occur by reason of such withdrawal.

INCIDENCE OF HARM Should terminal equipment or protective circuitry cause harm to the telephone network, the telephone company shall, where practicable, notify the customer that temporary

disconnection of service may be required; however, where prior notice is not practicable, the telephone company may temporarily discontinue service if such action is deemed reasonable in the

circumstances. In the case of such temporary discontinuance, the telephone company shall promptly notify the customer and willbe given the opportunity to correct the situation.

ADDITIONAL TELEPHONE COMPANY INFORMATION The security control panel must be properly connected to the telephone line with a USOC RJ-31X telephone jack.

The FCC prohibits customer-provided terminal equipment be connected to party lines or to be used in conjunction with coin telephone service. Interconnect rules may vary from state to state.

CHANGES IN TELEPHONE COMPANY EQUIPMENT OR FACILITIES The telephone company may make changes in its communications facilities, equipment, operations or procedures,

where such actions are reasonably required and proper in its business. Should any such changes render the customer’s terminal equipment incompatible with the telephone company facilities the

customer shall be given adequate notice to the effect modifications to maintain uninterrupted service.

RINGER EQUIVALENCE NUMBER (REN) The REN is useful to determine the quantity of devices that you may connect to your telephone line and still have all of those devices ring when your

telephone number is called. In most, but not all areas, the sum of the RENs of all devices connected to one line should not exceed five (5.0). To be certain of the number of devices that you may connect

to your line, you may want to contact your local telephone company.

EQUIPMENT MAINTENANCE FACILITYIf you experience trouble with this telephone equipment, please contact the facility indicated below for information on obtaining service or repairs. The

telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning.

Digital Security Controls Ltd. 160 Washburn St., Lockport, NY 14094

Communiqué Operation Manual • I

Table of Contents

The Communiqué Telephone Station 1

Getting Started 2

The Idle State ......................................................................... 2

Handling Calls – The Basics .................................................. 2

The Handsfree Mode ........................................................... 2

Gaining Access to a Line ..................................................... 2

Answering an Outside Call .................................................. 2

Placing an Internal Call ........................................................ 2

Viewing Station Labels ......................................................... 2

Terminating a Call ................................................................ 2

Holding Calls .......................................................................... 2

System-Wide Hold................................................................ 2

Exclusive Hold...................................................................... 2

Hold Recall ........................................................................... 3

Answering Call Waiting ........................................................ 3

Directing Calls to Another Station .......................................... 3

Call Transfer ......................................................................... 3

Transfer Recall ..................................................................... 3

Mailbox Transfer ................................................................... 3

Redial ...................................................................................... 3

Auto Redial ........................................................................... 3

Establishing Multiple-Party Calls ............................................ 3

Group Listen ......................................................................... 3

Conference Call ................................................................... 3

Handling Busy Lines .............................................................. 4

Line Callback ....................................................................... 4

Line Camp-On ...................................................................... 4

Call Forwarding ...................................................................... 4

Station Call Forwarding ........................................................ 4

Line and Door Station (Off-Premise) Call Forwarding .......... 4

Broadcasting an Announcement............................................ 5

All Page ................................................................................ 5

“Meet-Me” Page ................................................................... 5

Line Status/Executive Over-Ride ............................................ 5

Room Monitoring .................................................................... 5

Recording ............................................................................... 5

Call Display Log ..................................................................... 6

Security and Automation Keys (Optional) .............................. 6

Emergency Keys – Fire, Auxiliary and Panic (Optional) ........ 6

The Message Center 7

Message Center Status .......................................................... 7

Retrieving Messages .............................................................. 7

Redialing................................................................................. 7

Memo Messages .................................................................... 7

Transferring Messages ........................................................... 8

Transferring Mailbox Messages to

Multiple Stations ................................................................... 8

Call Intercept .......................................................................... 8

Establishing Privacy 9

Microphone Mute.................................................................... 9

Do Not Disturb ........................................................................ 9

Call Screening ........................................................................ 9

Answering Modes ................................................................... 9

Normal .................................................................................. 9

Night Sentry.......................................................................... 9

Automated Attendant ........................................................... 9

Alternating Between Answering Modes ............................. 10

Customizing Your Telephones 11

Speed Dial Directories ......................................................... 11

Background Music ............................................................... 11

Radio Programming ........................................................... 11

Contrast and Backlighting .................................................... 11

Selecting Pulse or Tone Dialing............................................ 11

Integrating Standard Equipment (Optional) 12

Dual Analog Interface Unit Options ..................................... 12

Fax Interface ......................................................................... 12

Receiving a Fax.................................................................. 12

Sending a Fax .................................................................... 12

Additional Features 13

Power Failure Notification ..................................................... 13

Battery Fault ....................................................................... 13

AC Power Fault................................................................... 13

AC Fault and Low Battery .................................................. 13

Backup Telephone Set ......................................................... 13

Remote Access Features ..................................................... 13

II • Communiqué Operation Manual

Intercom and Door Stations (Optional) 14

Intercom Station Operation .................................................. 14

Door Station Operation ......................................................... 14

Station Programming 15

Programming a Station PIN .................................................. 15

Recording a Station Greeting ............................................... 15

Programming Names and Labels ........................................ 16

Programming Station Speed Dials ....................................... 16

Entering Pauses in Speed Dial Numbers........................... 16

Editing and Deleting Speed Dial Numbers ........................ 16

Station Volume Levels .......................................................... 17

Station Ring Mode Programming ......................................... 17

Setting Station Alarm Clock .................................................. 17

Night Mode Backlighting ...................................................... 18

Programming Station Voice Over ......................................... 18

Setting Intercom Stations to Do Not Disturb (Optional) ....... 18

System Programming 19

Programming System PINs................................................... 19

Record System and Station Greetings ................................. 19

Programming Station and Line Labels ................................. 20

System Speed Dial ............................................................... 20

Programming Night Sentry Codes ....................................... 20

Deleting Night Sentry Codes ............................................. 21

Editing Night Sentry Codes ................................................ 21

Programming Alarm Clock Radio Stations ........................... 21

Programming Redial Attempts and Message Center Rings 21

Room Monitor ....................................................................... 22

Recording Option ................................................................. 22

Speaker Control .................................................................... 22

Broadcasting Background Music......................................... 23

Programming Call Forwarding Numbers .............................. 23

Setting the Time and Date .................................................... 23

Toll Saver .............................................................................. 24

System Reset ........................................................................ 24

System Programming Worksheets 25

Station Settings 27

AVIS:L’étiquettedel’IndustrieCanadaidentifielematérielhomologué.Cetteétiquettecertifie

quelematérielestconformeàcertainesnormesdeprotection,d’exploitationetdesécuritédes

réseaux de télécommunications. Industrie Canada n’assure toutefois pas que le matériel

fonctionneraàlasatisfactiondel’utilisateur.

Avant d’installer ce matériel, l’utilisateur doit s’assurer qu’il est permis de le raccorder aux

installations de l’entreprise locale de télécommunication. Le matériel doit également être

installéensuivantuneméthodeacceptéederaccordement.L’abonnénedoitpasoublierqu’il

estpossiblequelaconformitéauxconditionsénoncéesci-dessusn’empêchentpasladégradation

duservicedanscertainessituations.

Lesréparationsdematérielhomologuédoiventêtreeffectuéesparuncentred’entretiencanadien

autorisé désigné par le fournisseur. La compagnie de télécommunications peut demander à

l’utilisateurdedébrancherunappareilàlasuitederéparationsoudemodificationseffectuées

parl’utilisateurouàcausedemauvaisfonctionnement.

Poursapropreprotection,l’utilisateurdoits’assurerquetouslesfilsdemiseàlaterredelasource

d’énergieélectrique,leslignestéléphoniquesetlescanalisationsd’eaumétalliques,s’ilyena,

sont raccordés ensemble. Cette précaution est particulièrement importante dans les régions

rurales.

AVERTISSEMENT: L’utilisateurnedoit pastenterde fairecesraccordements lui-même;il

doitavoirrecoursàunserviced’inspectiondesinstallationsélectriques,ouàunélectricien,selon

lecas.

L’indicedecharge(IC)assignéachaquedispositifterminalindique,pourévitertoutesurcharge,

lepourcentagedelachargetotalequipeutêtreraccordéeàuncircuittéléphoniqueboucléutilisé

par ce dispositif. La terminaison du circuit bouclé peut être constituée de n’importe quelle

combinaison de dispositifs, pourvu que la somme des indices de charge de l’ensemble des

dispositifsnedépassepas100.

AC REN = 1.4B DC REN = 1.2

NOTICE:TheIndustryCanadalabelidentifiescertified equipment.Thiscertification means

thattheequipmentmeetscertaintelecommunicationsnetworkprotective,operationalandsafety

requirements. Industry Canada does not guarantee the equipment will operate to the user’s

satisfaction.

Beforeinstallingthisequipment,usersshouldensurethatitispermissibletobeconnectedtothe

facilitiesofthelocaltelecommunicationscompany.Theequipmentmustalsobeinstalledusing

anacceptable methodof connection.Thecustomershouldbe awarethat compliancewith the

aboveconditionsmaynotpreventdegradationofserviceinsomesituations.

RepairstocertifiedequipmentshouldbemadebyanauthorizedCanadianmaintenancefacility

designated by the supplier. Any repairs or alterations made by the user to this equipment, or

equipmentmalfunctions,maygivethetelecommunicationscompanycausetorequesttheuser

todisconnecttheequipment.

Usershouldensurefortheirownprotectionthattheelectricalgroundconnectionsofthepower

utility,telephonelinesandinternalmetallicwaterpipesystem,ifpresent,areconnectedtogether.

Thisprecautionmaybeparticularlyimportantinruralareas.

CAUTION:Usersshouldnotattempttomakesuchconnectionsthemselves,butshouldcontact

theappropriateelectricinspectionauthority,orelectrician,asappropriate.

TheLoadNumber(LN)assignedtoeachterminaldevicedenotesthepercentageofthetotalload

to be connected to a telephone loop which is used by the device, to prevent overloading. The

terminationonaloopmayconsistofanycombinationofdevicessubjectonlytotherequirement

thatthetotal of the Load Numbersof all the devices does notexceed 100.

AC REN = 1.4B DC REN = 1.2

Communiqué Operation Manual • 1

The Communiqué Telephone Station

Press the Security* and

Automation* keys to access

your security system and any

home automation features,

respectively (optional: see

below).

Press and hold the Fire*,

Auxiliary* and Panic* to

send a Fire, Auxiliary or

Panic transmission to your

security monitoring station

(optional: see below).

Press the Clock key to view

the time and date, and your

alarm clock status.

Press the Redial key to dial the last

number from that station.

Use the Volume Up (^) and Down (v)

keys to scroll through infromation

presented on the LCD. To control

station volume levels, press the Volume

Up and Down keys while the sound you

wish to alter is activated. Pressing

these keys will also adjust the LCD

contrast when the telephone is in the

idle state.

Press the PGM key once to access

station programming and twice to

access system programming. Press

the PGM key to record any

programming changes you make to

your station or system-wide.

The handsfree microphone is

located here. This microphone

will pick up sounds when the

telephone is in the handsfree

mode.

The infrared receiver is

located under the dark plastic

window.

The Liquid Crystal Display

(LCD) provides system

status and will guide you

through system and station

programming via visual

prompts.

Station Keys

Press a Station key to

connect to another

telephone, intercom or door

station. The Station keys will

also represent the various

programming options

available in station and

system programming.

Line Keys

Press a Line key to gain

access to an outside line.

the Line keys are also used

to represent various

programming functions. In

addition, use the Line keys

in the background music

mode to record pre-

selected radio stations.

Feature Keys

Hold / Music - Press to place

an incoming call on hold or to

turn station background music

ON or OFF.

Speed Dial - Press to gain

access to directory of pre-

recorded telephone numbers.

All Page - Press to broadcast

an announcement to all internal

stations.

Room Monitor - Press to listen

in on another station which has

the room monitoring function

activated.

Conference Call - Press to

converse with more than one

stations or lines at once.

Do Not Disturb / Mute - Press

to prevent station interruptions

or to mute the Handsfree

microphone

Call Forward - Press to forward

incoming calls to another station

or outside number.

Message Center – Press to

receive station and system

mailbox messages.

Handsfree – Press to gain

access to an outside line or to

use the telephone without the

handset. Also, press to exit any

programming function or feature

and return to the idle state.

The handsfree speaker,

located underneath the

handset, will project sounds

when the telephone is in the

handsfree mode.

* These keys are used in conjunction with your home security equipment and must be programmed by your installer. You must

have a Communiqué Security Interface Card in order for these keys to function. Please ask your installer for more information.

2 • Communiqué Operation Manual

Getting Started

The following sections explain the basic features of the

Communiqué integrated telephone system. All instructions are

explained as experience from a Communiqué electronic

keyed telephone set.

If you have other telephones connected to your system via a

Dual Analog Interface unit, please refer to the section “Dual

Analog Interface Unit Options” on page 12 to verify which

functions will not be accessible from those telephones.

Before you begin to read the following instructions, refer to

the diagram on page 1 to familiarize yourself with the

Communiqué telephone.

The Idle State

When the telephone is unoccupied and is not performing any

functions, it is in the idle state. In the idle state, the display

will read...

WED 04/24 12:50A

(answering mode)

To return to the idle state, return the handset to its cradle and

press the Handsfree key until the time and date are shown on

the display.

All functions in this manual are described as accessed from a

telephone in its idle state.

Handling Calls – The Basics

The Handsfree Mode

Each Communiqué telephone has a key marked “Handsfree.”

Pressing this key when the telephone is in the idle state is

similar to lifting the handset. All sounds, however, will be

projected through the telephone speaker and your voice will

be transmitted by the Handsfree microphone.

The Handsfree key is also used to return the Communiqué

telephone to the idle state. You can exit any telephone

function by pressing the Handsfree key until the time and

date appear on the telephone display.

Gaining Access to a Line

To gain access to an outside telephone line, lift the handset

out of the cradle and press a Line key. To have the telephone

in the Handsfree mode, press a Line key without lifting the

handset.

If the Prime Line feature has been enabled for that telephone,

lifting the handset out of the cradle or pressing the Handsfree

key will automatically select a telephone line. Ask your

installer if Prime Line has been enabled for your telephones.

Once you have accessed an outside line, dial the desired

telephone number. To release the line, place the handset

back into the cradle or press the Handsfree key if speaking in

the Handsfree mode.

Answering an Outside Call

How to answer an incoming call depends of if Line Ringing

Preference is enabled or disabled on the station. When

Ringing Line Preference is disabled for the station, press the

flashing Line key corresponding to that of the incoming call. If

Ringing Line Preference is enabled for your station, simply lift

the handset or press the Handsfree key.

Your station can only answer incoming calls on lines

that the station has access to.”

Placing an Internal Call

To make a call from one internal station to another, press the

corresponding Station key. Both parties will hear two short

beeps indicating that the connection has been made. The

display will show the name of the station to which you have

connected. A conversation may now take place between the

two internal stations.

Viewing Station Labels

A directory of all station labels can be viewed before making

a call to another internal station. To use this feature, press “I”

([4]) from the idle state. The display will read...

Internal Station

Directory

Press each of the Station keys one after the other to view all

of the station labels. When you have found the station you

wish to connect to, press that Station key a second time to

make the connection.

To view the station number and label of the station you are at,

press “N” ([6]).

Terminating a Call

To terminate a call, whether internal or external, place the

handset back into the cradle, or press the Handsfree key if

the telephone is in the handsfree mode. Performing either of

these functions will return the telephone to its idle state.

Holding Calls

All outside calls can be placed in a temporary waiting state if

someone is momentarily unavailable to speak to the caller.

Calls can be put on hold two different ways: a system-wide

hold, where the call can be retrieved from any telephone on

the system, and an exclusive hold, where the call can only be

retrieved by the station which put it on hold.

System-Wide Hold

While connected to an external line, press the Hold key once

and the caller will be placed on hold. The corresponding Line

key will flash quickly at the station that initiated the hold and

will flash slowly at all other stations. The call can be retrieved

from any other station by pressing the corresponding Line key.

Exclusive Hold

While connected to an external line, press the Hold key twice

and the caller will be placed on exclusive hold. The

corresponding Line key will begin to flash slowly at the station

that initiated the hold and will be lit solid at all other stations.

This call can only be retrieved from hold at the station that

initiated the hold by pressing the corresponding line key.

Communiqué Operation Manual • 3

Hold Recall

If an outside call put on hold is not retrieved after a set period

of time, the station telephone at which the hold was initiated

will begin to ring. If the line is not answered at that station

within a set period of time, all telephones on the system will

begin to ring and the corresponding Line key will begin to

flash slowly as if it were an new incoming call.

Answering Call Waiting

Call waiting can only be enabled by your local telephone

company. When the call waiting signal is heard, you can

answer the new call by pressing the PGM key. The PGM key

is used in this fashion whenever an added telephone service

requires you to “flash” the line.

Directing Calls to Another Station

Call Transfer

This feature allows you to transfer the outside call to another

station.

To transfer an outside call, press the Station key

corresponding to the Station to which you wish to transfer the

call. The internal connection between the two stations will be

made and the caller will automatically be placed on hold. You

may now announce to the transfer recipient that they are

about to receive a call. When this announcement is complete,

return the handset to its cradle or press the Handsfree key (if

speaking in the Handsfree mode) and the call will be

transferred to another station.

Transfer Recall

If the transferred call is not answered within a given period, or

if the transfer recipient is busy, his or her telephone will stop

ringing and the call will be transferred back to the original

party. If the call is not answered at the original station, all

phones on the system will begin to ring and the

corresponding Line key will begin to flash slowly as if it were

a new incoming call.

Mailbox Transfer

This feature requires the optional Message Center Card

installed on the system.

To transfer a caller to a station mailbox, press the

corresponding station key while connected to the call, then

press the Message Center key and hang up. The caller will

automatically be transferred to the appropriate station’s

mailbox.

To transfer an external caller to the system mailbox, press the

Message Center key and then hang up.

Redial

To automatically redial the last number dialed at that

telephone, press the Redial key.

If the Redial key is pressed before gaining access to a line,

the line that the last call was dialed out from will automatically

be selected. To perform a redial using a different line, you

must first select a specific line before pressing the Redial

key.

Auto Redial

Activating the auto redial feature will allow you to have your

telephone continuously redial a busy number for a

programmed number of times or until a connection is made.

When a busy signal is heard, press the Redial key. The

telephone will proceed to dial the selected number

continuously. The display will show the number of dialing

attempts as they are performed along with the number being

dialed...

Redials = 02

5551212

To program the number of redial attempts, please refer to

“Programming Redial Attempts and Message Center Rings”

in System Programming.

In order for the auto redial feature to function

properly, any other auto redial service provided by

your local telephone company must not be

activated.

Establishing Multiple-Party Calls

The Communiqué offers several ways, through the group

listening and conference call features, to facilitate multiple-

party conversations.

Group Listen

The group listening feature activates the Handsfree speaker

while the Handset is out of the cradle so that the conversation

can be heard by more than one person.

To enable group listening when connected to an outside

caller, or someone calling from another station, press the

Handsfree key while the Handset is out of its cradle. The key

will flash slowly to indicate that the telephone is in the group

listen mode. Since the Handsfree microphone is not activated

during group listening, you must speak through the handset

in order to be heard by the connected party.

Conference Call

The conference call feature allows you to establish a three-

party call from any Communiqué telephone.

To activate the conference call feature, press the Conference

key while connected to an internal or external party. This will

automatically put the party on hold. Connect to a second

party by pressing the corresponding Station key or calling

them on an outside line. When the connection to the second

party has been established, press the Conference key again.

All three parties will now be connected.

When a conference call has been established, the

Conference key will be ON and the display will indicate the

two other parties involved in the conference. For example, if

you are in conference with Line 1 and Station 20, the

telephone display will indicate the other two parties as

follows...

Station 20

Line 1

Disconnecting One Party

To disconnect one conference call party and remain

connected to the other, press the Line or Station key

4 • Communiqué Operation Manual

corresponding to the party you wish to remain connected to.

The other party will automatically be disconnected.

Placing a Conference Call on Hold

To place one party involved in a conference call on hold,

press the Hold key. The Hold key and the Conference key will

begin to flash slowly and internal dial tone will be heard.

Press the Line or Station key corresponding to the party you

wish to remain connected to. The Conference key will turn

OFF and the Hold key will continue to flash slowly. The other

party will be put on hold from the conference call.

To bring the party on hold back in to the conference call,

press the Conference key.

Handling Busy Lines

The Communiqué can notify you when a busy line becomes

free via the following features:

Line Callback

This feature allows for your station to be notified when a

previously busy line becomes free. When busy tone is heard

on a desired line, press “C” ([2]) and then hang up. Your

Station is free to perform other functions. When the line

becomes free, the system will notify your Station by calling

you back with an extended ring. When the callback is

answered, you will hear the dial tone of the selected Line and

will be able to place your call. If the callback is not answered

after eight extended rings, the request will be canceled and

the Line will be released.

Line Camp-On

“Camping-on” a line means that you will have priority over

those stations which are waiting for a line callback. When

busy tone is heard on a particular line, press “C” ([2]) as you

would with line callback, but do not hang up the telephone.

Waiting with your telephone off-hook will ensure that your call

priority is preserved. When the line becomes free, your

Station will automatically seize the line and dial tone will be

heard.

Speed Dial Camp-On

If you wish to select a speed dial number before camping-on

a busy line, you must first select the speed dial entry from

your directory. Once having selected the number, press a

Line key. When a busy tone is heard, follow the line camp-on

steps as outlined above. The Speed Dial key will flash slowly

and the display will read…

Spd Dial Campon

Line X

When the Line becomes free, your station will automatically

seize the Line and dial out the Speed Dial number.

Redial Camp-On

In addition to selecting a speed dial number, you can also

select to redial the last number dialed from your telephone

when a busy line becomes free. To initiate a redial camp-on,

first press the Redial key and then press “C” ([2]). The display

will read…

Redial Camp-On

Line X

When the Line originally used to initiate the call is free, your

station will automatically seize the line and redial the last

number dialed.

Call Forwarding

Station Call Forwarding

This feature allows the user to forward all calls from one

station to another, or to the message centre. To activate call

forwarding, press the Call Forward key once. The

corresponding Station key will begin to flash quickly,

indicating that the station is about to have its calls forwarded

to another location. The display will read...

Call Forward To:

NONE

Press the Message Center key or another Station key

depending on where you wish to have all the calls forwarded.

The key will start flashing slowly and the display will read...

Call Forward To:

Station XX

...if the call is forwarded to a station or

Call Forward To:

Message Center

...if the call is forwarded to the Message Center.

When the user presses the Handsfree key to return to the idle

state, the Call Forward key will now flash slowly to indicate

that the station is in the call forward mode.

To deactivate station call forwarding, press the quickly

flashing Station key. The display will read...

Call Forward To:

NONE

To return to the Idle State, press the Handsfree key. The Call

Forward key will turn OFF.

Line and Door Station (Off-Premise) Call

Forwarding

This feature allows any of the eight Communiqué Lines as

well as any Door Station to be forwarded to an off-premise

phone number.

If a call comes in on a line that is forwarded to an off-premise

number, the Communiqué will search the system for an

available line. When a line is found, the system will seize the

line and automatically dial the off-premise telephone number.

If a door bell is pressed at a door station that is forwarded to an

off-premise number, the Communiqué will follow the same line

searching pattern as indicated above. If a line is found and the

call is answered at the off-premise location, the “Door Station

Forward” greeting will be heard (see “Record System and

Station Greeting” in System Programming). The user at the off-

premise location must enter [✱] followed by the remote access

code (if necessary) in order to be connected to the door

station. Once connected to the door station, a two way

conversation can take place. If an electronic door strike has

been installed at the door station, it can be activated from the

remote location by pressing [✱] [7] (see “Remote Access

Features” on page 13). If there are no available lines when the

door bell is pressed, the connection will be terminated.

Communiqué Operation Manual • 5

To turn off-premise call forwarding ON or OFF, press the Call

Forward key twice. The display will read...

Update Line and

Door STA CFWD

All Line and Station keys corresponding to lines and door

stations that have programmed off-premise phone numbers

will flash. If the key is flashing slowly, call forwarding is OFF.

If the key is flashing quickly, call forwarding is ON. To view

the off-premise call forwarding phone numbers, press each

of the flashing keys. To activate off-premise call forwarding

for a particular line or door station, press the corresponding

slowly flashing key. The key will begin to flash quickly and the

display will read...

Call Forward ON

555-1234

To turn call forwarding OFF, press the key again. The key will

begin to flash slowly and the display will read...

Call Forward OFF

555-1234

If off-premise call forwarding feature has been activated, the

display will indicate the following when the telephone is

returned to the idle state:

WED 02/28 02:30P

Call FWD Active

The off-premise phone numbers must be

programmed in the “Programming Call Forwarding

Numbers” section in System Programming.

Broadcasting an Announcement

All Page

The all page feature is used when an announcement is to be

broadcasted to all internal stations. To perform an all page,

press the All Page key once. The display will read...

All Page

Make an announcement through the handset or the

Handsfree microphone. When the announcement is finished,

place the handset back in the cradle or press the Handsfree

key (if using the Handsfree mode) to end the page.

“Meet-Me” Page

An All Page can be answered at any station by pressing the

All Page key. By doing so, a private conversation can thus

take place. The display will indicate the station of the

connected party. The display will read...

Meet-Me Page

Station XX

Line Status/Executive Over-Ride

The system administrator can obtain the status of any active

line, including the number dialed out on the line and the time

at which it became active. The system administrator can also

terminate a call or engage in a conference call on the outside

line using this feature.

From the idle state, press “S” ([7]). The display may prompt

you to enter your system Personal Identification Number. If

the correct PIN is entered, or if no PIN is required, the display

will read...

Line Status

Select Line

The Line keys corresponding to all active lines will be ON. If a

lit Line key is pressed, the status of that active line will be

presented. The display will read...

OC STA 10 12:00P

555-1234

...for an outgoing call or

IC STA 10 12:00P

555-1234

...for an incoming call

While viewing the status of an active line, press “C” ([2]) to

engage in a conference call on that line. The two parties

involved in the conference will appear on the display as

follows...

Station 10

Line 1

Press the [#] key to terminate the call when viewing the status

of an active line.

Room Monitoring

The Room Monitoring feature is used to listen in on another

internal station, such as for baby monitoring or for helping to

determine the cause of an alarm. The monitoring party will

not be heard by the station being monitored. A two-way

conversation can take place any time during a Room Monitor

by pressing “T” ([8]).

The station being monitored must be in the idle

state in order for a two-way conversation to begin.

To monitor a station, press the Room Monitor key. The

display may prompt you for the room monitor PIN, if

programmed. If the Room Monitor PIN is entered correctly, or

if no PIN is required, the display will read...

Select Station

To Monitor

Press the Station key of the station you wish to monitor. The

display will read...

Monitoring

Station XX

...if monitoring is allowed at that station or

Monitoring Not

Allowed

...if monitoring is not allowed at that station

The room monitoring feature can be enabled for

each station in System Programming.

Recording

This feature requires the optional Message Center Card

installed on the system.

6 • Communiqué Operation Manual

This feature allows the user to record a conversation. When a

Communiqué user is connected to another party – whether

internal or external – press the Room Monitor key to begin

recording. The Room Monitor key will begin to flash quickly.

The audible prompt “Recording” will be heard (if enabled by

your installer) by both parties followed by a tone. After the

tone, the conversation will begin to be recorded. The

recorded conversation will be stored in the system mailbox.

To stop recording, press the quickly flashing Room Monitor

key again. The present conversation can still occur but the

message center will be released.

If the Message Center is filled to capacity or in use when the

Room Monitor key is pressed, an error tone will be emitted

and the conversation will continue without interruption.

If the recording limit has been reached when a conversation

is being recorded, the connected parties will hear the

following voice prompting message if enabled:

“The recording limit has been reached.”

The quickly flashing Room Monitor key will stop flashing and

the conversation will continue between the connected parties.

If a station does not have the ability to use the record option,

and the Room Monitor key is pressed during a conversation,

the keypress will be ignored. For more information regarding

call recording, please consult your installer.

Recording feature cannot be activated if Conference

Call is used.

Call Display Log

This feature is designed to store the call display information

for every incoming call to the Communiqué. Up to 100 calls

will be stored in chronological order in a buffer local to each

line. To access the call display log, press “L” ([5]) from the

idle state. All lines with call display information will be lit and

the display will read…

Call Display Log

Select a Line

To view the call display information for any line, press the

corresponding lit Line key. If Line 1 is pressed, the key will

begin to flash slowly and the display will read…

Line 1

10 Call(s)

If a line key that has no calls logged on it is pressed, the

display will read…

Call Display Log

Empty

After a lit Line key has been pressed, the call display

information for each logged call on the chosen line may be

viewed by pressing the Volume Up and Down keys.

When the user has scrolled to a desired entry, press the

key to view the time and date of the call. To return to the

previous display, press the key again.

To delete a call log entry, scroll to the desired call and press “D”

([3]).

When the limit of 100 stored calls is reached, new calls ringing in

on a particular line will be logged while the oldest calls will be

deleted.

Security and Automation Keys (Optional)

These keys will only function if the Communiqué

Security Interface Card is installed on your system.

Please ask your installer for more information

regarding this aspect of the Communiqué system.

Pressing the Security and Automation keys will provide

access to your security system and any home automation

features on your system. Once one of these keys is pressed,

voice prompting messages will guide you through their use.

Security and automation feature keys can also be

programmed to gain single-button access to your security

system and automation devices.

For complete instructions regarding the programming and

use of the Security and Automation keys and the additional

feature keys, please refer to the Communiqué Security

Interface Card Instruction Manual.

Emergency Keys – Fire, Auxiliary and

Panic (Optional)

These keys will only function if the Communiqué

Security Interface Card is installed on your system

and if they have been enabled by your installer.

Please ask your installer for more information

regarding this aspect of the Communiqué system.

The Fire, Auxiliary and Panic keys are designed for use with

your home security system. Press and hold one of these keys

to send either a fire, auxiliary or panic transmission to your

monitoring station. Please ask your installer for more

information regarding these keys.

If the Security or Automation Features are being

accessed remotely, pressing the Emergency Keys

locally on the Communiqué phone stations (F, A, P)

will not be serviced although the display indicates

that the key has been serviced.

Communiqué Operation Manual • 7

The following features require the optional Message Center

Card installed on the system.

The message center is a vital part of the Communiqué

telephone system. It acts as a mailbox for all telephone

messages left by callers when the system or station is either

busy or unanswered. The following section explains the

message center in detail, including viewing message center

status, changing options, retrieving messages and

transferring them to other stations.

An incoming call, whether answered by the system mailbox or

transferred to an individual station mailbox, will be greeted by

a prerecorded message. For instructions on how to record

system and station greetings, please refer to the System and

Station Programming sections in this manual.

Message Center Status

To view the message center status, press the Message

Center key. The number of system messages and the

messages for that station will be displayed as follows:

System MSG = X

Private MSG = X

Retrieving Messages

To retrieve any messages, lift the handset or press the

Handsfree key and press the Message Center key. The

display will read...

Message Center

The Station keys represent the status of all personal station

mailboxes and the Message Center key represents the

system mailbox status. All keys corresponding to mailboxes

with messages will be ON. If messages are waiting at the

station which entered the Message Center, the

corresponding Station key will be flashing quickly.

To access the mailbox options for any mailbox, press the

corresponding Station key or the Message Center key for

system messages. The display might ask you for a Personal

Identification Number (PIN), if required. If the correct PIN is

entered, or if no PIN is required the display will read...

Messages = X

Along with this display message, the following audible

message will be heard:

Total messages, X. To listen to a message, press “L.”

To erase the message, press “E.” To pause the

message playback, press “P.” To continue from pause,

press “C.” To back up five seconds, press “B.” To

repeat this help menu, press “H.”

The messages will now begin to play in the order in which

they were recorded. The display will read...

04:09P WED 02/28

#=Quit P=Pause

The time and date of each message will be displayed during

each playback and will be announced at the end of the

message. After all of the messages have finished playing, or

the [#] key is pressed during the message playback, the

display will read...

MSG XXofXX OLD

To repeat the messages, press “L”; to erase the messages,

press “E”. Press the Handsfree key to exit the Message

Center and return to the idle state. If there are any messages

in the any of the mailboxes, the Message Center key will flash

quickly.

Redialing

In order for this feature to work, Call Display must be

enabled by your local telephone company for the

line on which the message was received.

If a message was received on a line which is enabled to

receive call display information, the caller’s telephone number

will appear on the display. Press the Redial key after listening

to the message to immediately return the call.

A redial cannot take place during the message

playback.

Once having accessed the message center from a station

phone, scroll through the available messages using the

Volume Up and Volume Down keys until the number to be

redialed is located.

MSG XXofXX OLD

5551234

To dial this number, press the Redial key. The display will

read...

Select a Line

Press the Line key to select an outside line; the number will

be automatically dialed.

Memo Messages

A memo message is a message which can be prerecorded

and then sent out to one or more internal stations. To record

a memo message, enter the message center and press “M”

([6]). The display will read…

Memo Message

No Memo Recorded

If there is a memo message already recorded, it must be

erased before a new message can be recorded. The display

will read…

Current Memo

must be deleted

To delete the old memo message, press “D” ([3]).

The Message Center

8 • Communiqué Operation Manual

To record a memo message, press “R” ([7]). The display will

read…

Memo Message

REC PGM=STOP

After the tone, record the memo message. When the

recording is complete, press the PGM key. The memo

message will begin to play back. The display will read…

Memo Message

Playing PGM=STOP

After the message has finished playing back, the display will

indicate a successful recording with the following display

message…

Memo Message

Memo Recorded

To select the station(s) to which the memo message is to be

sent, press the corresponding Station key(s). When selected,

the key will flash quickly. To cancel a Station from receiving

the memo message, press the quickly flashing Station key; it

will turn OFF. When the desired stations have been selected,

press the Handsfree key to send the message.

Transferring Messages

Messages can be transferred to other internal stations.

A transfer cannot take place during the message

playback.

Once having accessed the message center from a station

phone, scroll through the available messages using the

Volume Up and Volume Down keys until the message to be

transferred is located. To transfer the message, press “T”

([8]). The display will read...

DSS/MSG to XFER

# to Cancel

The way Message Transfer is performed depends on where

the message resides.

Message in a Station Mailbox – Pressing the DSS key

corresponding to where the message resides records the

message as a memo for that station. Pressing any other DSS

key transfers the message to that station. Pressing the

Message Center key transfers the message to the System

Mailbox.

Message in System Mailbox – Pressing a DSS key transfers

the message into that station. Pressing the Message Center

key records the message as a memo in the station you are

using.

Transferring Mailbox Messages to

Multiple Stations

In order to transfer a mailbox message to more than one

station, it must be converted into a memo message. From the

message centre, scroll to the message you wish to transfer

using the Volume Up and Volume Down keys. The display will

read…

MSG XXofXX OLD

Press “T” ([8]). The display will read…

DSS/MSG to XFER

# to Cancel

The selected message must be transferred back to the station

mailbox you are at in order to convert it into a memo message.

For example, if you are at station 10, press the Station 10 key

to transfer the selected message to your station.

If there is a memo message already recorded, it

must be deleted. See “Memo Messages” in this

section.

The new selected message will now be saved as a memo

message and the display will show the new mailbox status.

The memo message may now be transferred to the desired

mailbox(es). Enter the message center and press “M”

followed by the Station key(s) corresponding to the stations

you wish the message to be transferred to. Press the

Handsfree key to finish.

Call Intercept

When an outside caller is leaving a message in the message

center, the call can be intercepted at any telephone station

on the system.

To intercept a call, lift the handset or press the Handsfree key

while the caller is leaving a message. Next, press the

Message Center key. The portion of the message which the

caller began to record will be erased.

Ensure that the telephone you are using has access to the

telephone line which the caller is on. If a call cannot be

intercepted, the display will read...

Message Center

is Busy

Communiqué Operation Manual • 9

The Communiqué offers ways to establish privacy while the

telephones are activated or in the idle state. These features

are either for individual stations or for establishing system-

wide privacy.

Microphone Mute

This feature will render a station’s Handsfree microphone

mute while the telephone is in use. To turn the station

microphone mute function ON or OFF, the telephone must be

active – with the handset out of its cradle or the Handsfree or

a Line key pressed. Press the DND/Mute key. When the

microphone mute function is activated, the DND/Mute key will

be lit solid.

Do Not Disturb

The Do Not Disturb feature will prevent a station from receiving

any disturbances. To turn this feature ON or OFF, press the

DND/Mute key when the telephone is not in use; when the

feature is activated, the DND/Mute key will flash quickly.

An internal caller will be greeted by a busy signal; the person

can select to leave a message by pressing the Message

Center key. When outside callers reach a station in the Do

Not Disturb mode, they will be greeted by ringing. The call

will remain unanswered and the caller will be directed to the

message center.

Call Screening

This feature requires the optional Message Center Card

installed on the system.

This feature allows you to listen to a caller’s voice message as

it is being recorded. You may decide whether to speak with

the caller or to let them finish recording the message.

An unanswered incoming call will be directed to the message

center where the caller may leave a message. At every station

with call screening activated, the caller leaving a message will

be broadcasted through the Handsfree speaker and the

display will read...

Press Message

Key to Talk

Press the Message Center key to talk to the caller at any time

during the message recording. When this key is pressed, the

portion of the message which the caller began to record will

be erased.

To activate call screening, enter the message center and

press “S” ([7]). The display will read...

Screen OFF 6 = ON

Select Mailbox

Station keys 10 through 33 will be ON along with the

Message Center key. Press the Station keys corresponding to

the stations for which you wish to activate call screening. To

select the system mailbox, press the Message Center key.

The keys will flash quickly when it has been selected.

To enable call screening for the selected mailboxes, press

[6]. To disable call screening, press [6] again.

If a station PIN is required to activate the call screening

function for a particular station, the display will prompt you to

enter the number. If the correct PIN is entered, call screening

will be turned ON or OFF accordingly.

Answering Modes

This feature requires the optional Message Center Card

installed on the system.

The Communiqué has three different answering modes:

Normal, Night Sentry, and Automated Attendant.

Call display information will not be displayed when

an incoming call is answered in the night sentry or

auto attendant modes.

Normal

In the normal answering mode, an incoming call will ring at all

stations having access to that line. If the call is not answered

after a programmed number of rings, the message center will

answer the call and prompt the caller to leave a message. If

the appropriate message center options are enabled, this

message will then be routed to a specific mailbox (please ask

your installer for more details).

Night Sentry

In the night sentry answering mode, the caller will be

prompted to enter a security code. The phones will not ring

unless a valid night sentry code is entered by the caller. If a

valid code is entered, all phones having access to that line

will ring and the name associated with the code will appear

on the display. The display will read...

Line 1, Call From

John

If an invalid code is entered, the caller will be routed to

system mailbox. If a valid night sentry code is entered, but

the call is not answered after the programmed number of

rings, the caller will be routed to the mailbox associated with

that code (see “Programming Night Sentry Codes” in System

Programming).

Automated Attendant

In the automated attendant answering mode, the message

center will prompt the caller to enter the station number

belonging to the person they wish to be connected to. When

the desired station number has been entered, all phones

having access to that line will begin to ring and the display

will indicate who the call is for. The display will read...

Line 1, Call For

Station xx

If the call is not answered, it will be routed to the personal

mailbox of the indicated station.

Establishing Privacy

10 • Communiqué Operation Manual

If the station number of the desired party is not known, all

phones having access to that line will begin to ring and the

display will read...

Line 1, Call For

Any Station

If the call is not answered, it will be routed to the system

mailbox by the message center after a programmed number

of rings.

Alternating Between Answering Modes

To change answering modes, press the [✱] key when the

phone is in the idle state. The display may prompt you for

your system PIN. If the correct PIN is entered, or if no PIN is

required, the display will read...

System Mode:

(current mode)

Station keys 10 through 12 will be lit and the key that represents

the current system answering mode will be flashing slowly.

The user may scroll through the three answering modes by

pressing each of the lit station keys. When the desired mode

appears on the display, press the Handsfree key to select

that mode and to return to the idle state. The selected

answering mode will appear on the second line of the display.

If the Normal answering mode is selected, the second line of

the display will be blank.

If off-premise call forwarding is enabled, the answering mode

shown on the second line of the display in the idle state will

be overridden. The display will read...

SUN 01/01 12:00P

Call FWD Active

If the night sentry mode is selected but there are no night

sentry codes programmed, the display will indicate this to the

user before switching to that mode. The display will read...

No Night Sentry

Codes Programmed

Communiqué Operation Manual • 11

Speed Dial Directories

A speed dial directory is a kind of storage unit for the

telephone numbers which you most frequently dial. Using the

speed dial function will replace having to manually enter

telephone numbers when placing an external call. There are

two speed dial directories available: a system speed dial

directory, housing up to 300 system-wide numbers, and a

station speed dial directory which can hold up to 20 numbers

at each station.

To access a speed dial directory, press the Speed Dial key

once for system speed dials and twice for station speed dials

while the telephone is in the idle state. The display will show...

System / Station

Speed Dial Empty

...if there are no previously programmed numbers or

System / Station

Speed Dial

...if speed dial numbers have been previously programmed.

Using the Volume Up/Down keys, scroll through the speed

dial directory. All entries will appear in alphabetical order. To

jump to the name of a particular speed dial, enter the first

letter of the name using the number pad and the system will

automatically advance to the desired speed dial. For

example, if the speed dial entry begins with the letter “J”,

press [5] once; press it twice for the letter “K” and three

times for the letter “L”.

Once the desired number is found, press a Line key. The

number will automatically be dialed on the selected line.

Background Music

(Requires optional Radio Tuner Module)

The Communiqué provides background music via an internal

radio tuner (optional), or it can be connected to an external

music source such as a compact disc player using a RCA-

type jack.

To turn background music ON or OFF, press the Hold/Music

key while the phone is in the idle state.

When using the internal tuner, you can tune the Communiqué

radio unit to the desired frequency as well as program Line

keys as memory keys.

Radio Programming

To enter the radio programming mode, press the [#] key

while the background music is turned ON. The display will

read...

87.9 FM A=AM

Vol=SEL HF=Done

Line keys 1 to 8 will turn ON along with the Stations 10, 11 &

12 key. Line keys 1 to 8 represent eight different memory keys

and the Station 12 key represents the memory key

programming option.

The Station 10 key represents the Seek Up/Dn = Vol

The Station 11 key represents the Scan Up/Dn = Vol

The Station 12 key represents the Set Memory = L1 - L8

This feature allows you to press a memory key and jump

directly to a preprogrammed radio station. When the Station

12 key is pressed, it will begin to flash slowly and the display

will read...

87.9FM A=AM

Set Memory=L1-L8

Press any of the illuminated Line keys and the radio station

you are presently listening to will be saved at that key. To

select another station to program, press the Volume Up or

Down key. When the desired station is located, press the

Station 12 key and then a different Line key to save the radio

station. You may continue until all eight memory keys are

programmed.

To exit radio programming, press the Handsfree key.

Contrast and Backlighting

The Communiqué has two different groups of keys whose

backlighting may be adjusted:

• Backlighting of the display and keymat (yellow)

• Light Intensity of the Line, Station and Function keys

(red)

There are five different intensity levels of backlighting

available, from OFF to bright.

To change the backlighting intensity of the display and

keymat, press [1] in the idle state. Continue to press [1] until

the desired backlighting level has been achieved.

To change the backlighting intensity of the keys while they

are active, press [3] until the desired level has been

achieved.

The contrast of the display can be increased and decreased

using the Volume Up and Down keys. To adjust the contrast,

the station must be in the idle state with the background

music turned OFF.

Selecting Pulse or Tone Dialing

This feature allows each of the eight Communiqué lines to

place outgoing calls using either pulse or tone dialing. After

placing an outgoing call using pulse dialing, the user also has

the ability to switch to tone dialing by simply pressing the [✱]

key while maintaining the connection.

For example, if the number you are calling is answered by an

Automated Attendant, you will be required to enter touch tone

digits to help route your call to the appropriate department or

extension number. To transfer your call to tone dialing, press

the [✱] key before entering any touch tone digits, such as an

extension number.

To program lines as tone or pulse dialing, please talk to your

installer.

Customizing Your Telephones

12 • Communiqué Operation Manual

Dual Analog Interface Unit Options

The Dual Analog Interface (DAI) unit is an adapter which

allows regular analog telephone equipment, such as regular

telephone sets, fax machines, cordless phones, to be made

compatible with the Communiqué digital telephone system.

Your system’s analog devices will be assigned station

numbers by your installer so that they will be accessible from

other Communiqué telephones. If you wish to add any or

more analog devices to your system, please consult your

installer.

To execute any of the following Communiqué functions from a

regular telephone, begin by lifting the receiver. An internal dial

tone will be heard. To access any of these functions, follow the

keypress instructions listed below:

•All Page: To perform an All Page, enter [7][4]

(“P G”)

•Meet Me Page: To meet a page, enter [7][4]

(“P G”)

•Lines: To select Lines 1 to 8, enter [8][1] to [8][8].

•Stations: To select stations 10 to 33, enter [1][0] to [3][3].

•Message Center: To access the message center, enter

[6][2]

(“M C”)

If stutter dial tone is heard when you lift the handset, there

are messages in the DAI Station mailbox.

•Redial: To use the redial feature, enter [✱][✱].

•Hold: To place a call on hold, quickly press and release the

receiver hook switch. To retrieve the call on hold, enter

[✱][4]

(“

✱

H”)

. Only external calls can be placed on hold.

•System-Wide Hold: To place a call on a system-wide hold,

quickly press and release the receiver hook switch and

return the receiver to its cradle. To retrieve the call from a

non-Communiqué telephone, enter [✱][8][1] to [✱][8][8] for

telephone lines 1-8.

•Switching Lines: To switch lines for answering another

incoming call, enter [✱][2].

To switch to another line that has already been answered,

enter [✱][7]

(“

✱

S”)

•Switching Callers With Call Waiting: When call waiting

tones are heard, press the hook switch to place the original

call on hold and then enter [✱][3] to switch to the second

caller on that line. To switch back to the original caller,

press the hook switch again and press [✱][3].

•Room Monitor: To perform a room monitor, enter [7][6]

(“R

M”)

followed by the room monitor PIN if required. After a

short tone is heard, enter the Internal station to be

monitored. To begin a two-way conversation with the

monitored party, enter [✱][8]

(“

✱

T”)

. To select another

station to be monitored, enter [✱][6]

(“

✱

M”)

and then enter

a new station number after the tone is heard.

•Line Callback: If a selected line is busy, press “C” ([2]) and

then hang up. When the line is no longer in use, the phone will

ring back to notify the user that the line is free.

••

•Line Camp-On: If the line that you have selected is busy,

press “C” [2] as you would with the Line Callback, but do

not hang up the phone. When the selected line becomes

free, your station will automatically seize the line and the

dial tone will be heard.

••

•Redial Camp-On: If you enter [*][*] for Redial and the line

happens to be busy, pressing “C” [2] and remaining on

the line will enable the Redial Camp-On feature. When the

line becomes free, your station will automatically seize the

line and redial the last number that was dialed.

•Security: Press [7] [3]

(“S E”)

to access the security system.

•Automation: Press [7] [2]

(“S A”)

to access the automation

features.

•Door Strike Activation: When connected to a door station,

press and release the receiver hook switch to activate a

programmable output (e.g. door strike).

Fax Interface

This feature allows an external fax machine to be connected

to the Communiqué via a DAI unit.

Receiving a Fax

With a fax machine connected to the system through a DAI

unit, a fax message can be received in two-ways:

• If the message center answers the call, the fax tone

emitted will be detected by the system and the call will

be automatically transferred to the fax machine.

When using this automatic fax routing feature, the

message center greeting that answers the fax call must

have a minimum length of seven seconds.

• If a call that was intended for the fax machine is

answered, it can be transferred by pressing the Station

key corresponding to the fax station and then hanging

up.

Sending a Fax

When sending a fax, the user must select the line to send the

fax message out from followed by the number to be dialed. To

select lines 1 to 8, enter [8][1] to [8][8] respectively. For

example, if a fax was to be sent to 555-1234 using Line 1, the

user would have to dial [8][1] (

pause

) [5551234].

For more information regarding the integration of fax

machines into your system, please consult your installer.

Integrating Standard Equipment (Optional)

Communiqué Operation Manual • 13

Power Failure Notification

The Communiqué provides a visual indication of three

different types of power faults:

Battery Fault

When a problem occurs with the battery, the following

message will appear on the display:

Battery Fault

2=CLR FAULT ALRM

The keyset will also give an audible notification by sounding

two short tones every minute. Pressing [2] will silence the

audible notification but the fault message will remain on the

display until the problem is corrected.

AC Power Fault

When the AC supply to the Communiqué is not present – either

from a power failure or if the power supply is not properly

connected – the following message will appear on the display:

TUE 05/28 06:14P

AC Fault!

The system will go into Power Save Mode and this fault message

will remain on the display until AC power is fully restored.

If this fault occurs, make sure the Communiqué

power supply is properly plugged into the wall outlet

before contacting your installer for service.

AC Fault and Low Battery

If AC power is not present and a battery fault occurs, the user will

be notified of the problems with the following display messages:

For AC fault:

AC FAULT!

For Battery fault:

BATT FAULT

2=CLR FAULT ALRM

For AC Fault and Low Battery:

AC & BATT FAULT!

The keyset will also provide an audible notification by sounding

two short tones every minute. Pressing [2] will silence the

audible notification but the fault message will remain on the

display until the battery and AC supplies are restored.

When the “AC & BATT FAULT!” message is displayed, the

system will go into a Power Save mode and will shut down

imminently. If the system does go into critical shutdown, the

backup telephone will engage, from which your installer can

be called for service.

If your Communiqué encounters any of these

previously mentioned power supply faults, please

contact your installer for service.

Backup Telephone Set

The backup telephone set is designed to engage when the

Communiqué loses both of its power sources. The backup

telephone set is not operational when the Communiqué is

functioning normally.

In the event that the Communiqué loses all power, going off-

hook at the backup telephone will automatically seize line 1.

This phone should be placed where it can be easily accessed

in the case of a complete power failure.

The only features available through the backup

telephone will be those provided by your local

telephone company.

Remote Access Features

The following features require the optional Message Center

Card installed on the system.

The Communiqué provides access to a number of key

features from outside telephones. To access these features,

call your telephone number and wait for the automated

greeting. During the greeting, press the [✱] key along with a

remote access code, if required.

As a security feature, you only have one chance to

enter the valid Remote Access PIN after the [

✱✱

✱

] Key

is pressed.

You now have access to the remote options. The following

voice prompting message will be heard:

“Remote feature options: To record a greeting, enter [4]

[7]. For Message Center options, enter [6][2]. For

system automation, enter [7][2]. For security functions,

enter [7][3]. To perform an all page, enter [7][4]. To

perform a room monitor, enter [7][6].”

At this point, you may select one of the features listed below.

Pressing the [#] key on the outside telephone will exit the selected

feature and back up one step to the “Enter a feature option” prompt.

“P G” ([7][4]) – All Page

Entering this key code will provide access to the all page feature.

“M C”([6][2]) – Message Center

Entering this key code will provide access to the message

center. All available options will be listed using voice prompts.

To select another mailbox, press [6]; to select the system

mailbox, press the [0] key. To stop the message playback,

press the [#] key.

“G R” ([4][7]) – Greeting

Entering this key code will allow you to change your automated

mailbox greeting. The following voice prompt will be heard:

“Select the greeting:

Enter [0][1] for General System greeting, [0][2] for Ring

No Answer greeting, [0][3] for Auto Attendant greeting,

[0][4] for Night Sentry greeting , [0][5] for Door Station

Forward greeting, or [1][0] to [3][3] for the Personal

Mailbox greeting.”

“R M” ([7][6]) – Room Monitor

Entering this key code will give the user access to the Room

Monitor feature.

Press [✱] [8] to begin a two-way conversation between the

monitoring and monitored parties. Press [✱] [6] to select

another station to monitor. Press [✱] [#] to exit this feature and

back up one step to the “Enter a feature option” prompt.

Once [

✱

] [8] has been pressed to begin a two-way

conversation, you cannot enter [

✱

] [#] to select

another option.To do this,you must hang up and

call the system again.

“S A” ([7][2]) – System Automation

Entering this key code will provide access to the system

automation feature.

“S F” ([7][3]) – Security Functions

Entering this key code will provide access to the security panel.

Additional Features

14 • Communiqué Operation Manual

Intercom Station Operation

Paging and Answering Calls

To answer an incoming call, press the Page/Answer key.

Press this key also to perform an all page or to meet a page.

To terminate a page that has not been answered, press the

large button.

Terminating a Connection

To terminate a connection with another party, (internal or

external), press and hold the large button.

Background Music

With the intercom station in the idle state, pressing the Volume

key will turn the background music ON or OFF by adjusting the

volume. To turn the radio OFF, decrease the volume until the

music can no longer be heard and then release the key. To turn

the music back ON, press and hold the Volume key again and

release the key when the desired volume level is reached.

Do Not Disturb

To place an intercom station in the Do Not Disturb mode,

simply press the large button while the station is in the idle

state. When this feature is activated, the intercom status light

will flash quickly.

Adjusting the Speaker Volume

To adjust the volume, press and hold the volume key while

the intercom speaker is active. The volume will begin to

increase steadily. When the maximum level is reached, the

volume will jump to the lowest setting and begin to increase

again. If the volume key is released and pressed again, the

volume will begin to decrease in the same manner. When the

desired level is reached, release the key.

Activating Door Strike

To activate a door strike while an intercom station is

connected to a door station, briefly press the large round

button. The intercom station cannot terminate the connection

to the door station until after the door strike deactivates.

Door Station Operation

To sound the door bell, press the large button. An audible

tone will be heard at all interior stations. The Station key

corresponding to the door bell station will be ON to indicate

that someone is at the door. To speak with the person at the

door station from a Communiqué telephone, press the lit

Station key corresponding to the door station. To activate a

door strike output, press the Station key corresponding to

the door station again.

From an intercom unit, the large button will flash slowly and an

audible tone will be heard when the door bell is pressed. To

speak to the person at the door, press the Page/Answer key.

To activate a door strike output, quickly press and release the

button.

The programmable output and door strike must be

enabled by your installer.

Intercom Station

Door Station

Intercom and Door Stations (Optional)

Communiqué Operation Manual • 15

Each Communiqué station can be customized to best suit an

individual user’s needs. Included in the station programming

options are developing and maintaining a station speed dial

directory, setting station volume levels, recording a station

greeting for that station’s message center and setting the

alarm clock.

All station programming can be accessed by pressing the

PGM key once at the telephone station to be programmed.

This procedure will be referred to in the following sections as

“entering station programming.” Upon pressing the PGM key,

the display will read:

Select Station

Program Item

From this point, enter the key corresponding to the option you

wish to program. The function, purpose and programming of

each option are described in detail in the following sections.

In order for the Communiqué to accept any programming,

the PGM key must be pressed after each entry. If the PGM

key is not pressed before exiting any programming

section, any new entry will not be recorded and the

programming changes you wish to be executed will not

be made. To exit station programming, press the Handsfree

key until the time and date appear on the visual display.

Programming a Station PIN

For security purposes, some users may wish to program their

own station Personal Identification Number (PIN). Only a user

with a correct PIN will be able to access station speed dial

programming, station ring mode selection and retrieve

messages from the station mailbox.

To program your station PIN, enter station programming and

press the Line 1 key. The key will begin to flash slowly. The

display will read...

Program Station

Press the Line 1 key again. If a PIN has been previously

recorded, the display will prompt you to enter that number. If

the correct PIN is entered, or if no PIN is required, the display

will read...

Station

PIN > NONE - _

Enter a four-digit station PIN. If you wish to erase a PIN,

press the [#] key.

Press the PGM key to confirm the valid entry of the PIN and

press the Handsfree key to exit this function.

When a station PIN is programmed, the system will require

that the correct number be entered before any programming

at that station – including retrieving mailbox messages – can

be performed.

Station Programming

Recording a Station Greeting

This feature requires the optional Message Center Card

installed on the system.

This function allows the user to customize the station greeting

which the caller hears before leaving a voice message at a

station mailbox. When programming options through the

message center, the system will provide audible voice

instructions in addition to visual prompts on the telephone

display. To record the station greeting, enter station

programming and press the Message Center key. The key will

begin to flash slowly and the display will read....

Record Station

Greeting

Press the Message Center key again. Enter a station PIN, if

required. The Communiqué telephone will prompt the user

with the following audible message:

To begin recording, press “R.” To listen to the

recording, press “L.” To erase the recording, press “E.”

To repeat this help menu, press “H.”

The display will read...

Station Greeting

(Not) Recorded

To record a station greeting, press “R” ([7]). The display will

read...

Station Greeting

Lift Handset

A tone will be heard through the handset and the display will

read...

REC Greeting Now

PGM=STOP

When you have finished your greeting, press the PGM key to

stop recording.

The greeting will be automatically played back through both

the handset and the Handsfree speaker.

The display will read…

Playing Greeting

PGM=STOP

After the greeting has finished playing, the recording will be

saved and the display will read...

Station Greeting

Recorded

To listen to your current station greeting, press “L” ([5]). You

will begin to hear your current station greeting played back

through the keyset speakers.

To erase your greeting, press “E” ([3]). This will automatically

erase your greeting, and the display will read....

Erase Complete

If you require assistance from the voice prompt help menu,

press “H” ([4]).

16 • Communiqué Operation Manual

Programming Names and Labels

There are many areas within Communiqué programming

where names and labels may be programmed. These areas

include: programming station and line labels, feature keys,

speed dial numbers and Night Sentry codes.

Entering a name or a label is done by using the telephone

dialpad. Letters of the alphabet are programmed by pressing

a specific key for the appropriate number of times. Letters

and numbers are entered as follows:

of Keypresses N

of Keypresses

Key 1 2 3 4 Key 1 2 3 4

1QZ’1 6MNO6

2ABC2 7PRS7

3DEF3 8TUV8

4GHI4 9WXY9

5 J K L 5 0 = Space / Delete

(“O” is used to represent zero)

Programming Station Speed Dials

Up to 20 station speed dial numbers can be programmed at

each station. The names and numbers programmed in this

section are saved in a private memory bank only accessible

from the station which programmed the speed dial numbers.

To access station speed dial programming, enter station

programming and press the Speed Dial key. The display will

read...

Program Station

Speed Dial

Press the Speed dial key again. Enter the station PIN, if

required. The display will read…

UP/DN=LIST #=DEL

PGM=INS *=EDIT”

or if the Speed Dial directory is empty the display will read…

Speed dial Empty

PGM to Insert”

To add a speed dial entry, press the PGM key. The display

will read...

Name? 2-9=A-Y

0=SPACE 1=QZ’

Enter the speed dial name using the dial pad as outlined in

the “Programming Names and Labels” section on this page.

Once a key has been pressed (for example, [5] for “J”), the

display will change to...

PGM=DONE

Use the Volume Up key move to the next letter of the name

and the Volume Down key to go back to previously-entered

letters. Once the name has been entered, press the PGM key.

The display will then prompt you for the speed dial number...

Number? PGM=DONE

HOLD=PAUSE

Enter the phone number using the dial pad. To delete a

character, press the All Page key. Each number that is

entered will appear on the display. Once the phone number is

entered, press the PGM key. The display will return to the

main speed dial menu...

UP/DN=LIST #=DEL

PGM=INS *=EDIT

Both a name and a telephone number must be

entered for each speed dial entry.

Entering Pauses in Speed Dial Numbers

When entering a speed dial telephone number, pauses can be

added so that extension numbers can be added to the regular

telephone number. The default pause time is two seconds; this

time can only be changed by your installer. To enter a pause

when entering a speed dial number, press the Hold key.

In order to calculate the number of pauses required between

the main number and an extension number, dial the desired

number and record the length of time between when the last

digit is entered in the main number and the point at which the

automatic attendant answers the call and the extension

number can be entered. If, for example, that time is 10

seconds and the pause time is two seconds, press the Hold

key five times to enter five pauses. A pause will be indicated

on the visual display with a “P”.

If you need to change from pulse dial to tone dial in

a dialing sequence enter ‘

✱✱

✱

’ before the numbers you

want to be tone dialed.This changes the system

from pulse dialing to tone dialing.

Editing and Deleting Speed Dial Numbers

To alter or erase existing speed dial entries, enter station

speed dial programming. Next, find the speed dial entry you

wish to alter. Use the Volume Up and Down keys to scroll

through the list of programmed entries, or skip to a specific

speed dial by entering the first letter of that entry on the

number pad (for example, press [5] once for an entry starting

with “J”, twice for “K” and three times for “L”).

To delete a speed dial entry, press the [#] key. The display

will read...

JANE SMITH

Delete 9=Y/6=N?

Press [9] to delete the speed dial; press [6] to cancel the

request. NOTE: Any other key press will also cancel the

request.

To edit a speed dial entry, press the [✱] key. The display will

read...

PGM=DONE

JANE SMITH

Edit the name using the same keys used when programming

speed dial names. Pressing the PGM key will confirm the

changes made to the name and will advance you to edit the

associated phone number. The display will now read...

JANE SMITH

5552525_

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