Mitel 5220 User manual

USER GUIDE

3300 ICP - 7.0

-i-
Contents
ABOUT YOUR PHONE 1
Using the 5220 IP Phone in Remote Mode 3
About Feature Access Codes 3
For Users on Resilient 3300 ICP Systems 3
TIPS FOR YOUR COMFORT AND SAFETY 4
Don't cradle the handset! 4
Protect your hearing 4
Adjusting the viewing angle 4
CUSTOMIZING YOUR PHONE 5
Ringer Control 5
Handset Receiver Volume Control 5
Speaker Volume Control 5
Display Contrast Control 5
Feature Keys 6
Language Change 6
MAKING AND ANSWERING CALLS 7
Make a call 7
Answer a call 7
Emergency Calls 8
Phonebook 9
Redial 10
Redial - Saved Number 10
Speed Call Keys 11
Speed Call - Personal 12
Handsfree Operation 13
Auto-Answer 14
Group Listen 14

-ii-
CALL HANDLING 15
Hold 15
Transfer 15
Conference 16
Conference Split 16
Add Held 16
Swap 16
Call Forward 17
Call Forward - Remote 18
Call Forward - End Chaining 18
Call Forward - Forced 19
Call Forward - Override 19
Messaging - Advisory 19
Messaging - Callback 20
Messaging - Cancel Callback 21
Messaging - Cancel All Callbacks 21
USING ADVANCED FEATURES 22
Account Codes 22
Attendant Call Hold - Remote Retrieve 22
Call Park 23
Call Pickup 24
Campon 24
Do Not Disturb 24
Override 25
Paging 25
Direct Paging 26
Reminder 27
Headset Operation 27
Headset Operation (with Feature Control Switch) 28
Music 28
Group Paging / Meet Me Answer 29
Trunk Flash 29
Record a Call 30
Hot Desking 31
Call History 32
Tag Call 33

-iii-
USING THE LINE INTERFACE MODULE 34
Making and Answering Calls Using the Analog key 35
Making and Answering Calls Using the Failover Mode 36

-1-
ABOUT YOUR PHONE
The MITEL NETWORKS 5220IP phone has ten fixed-function keys
(SUPERKEY, TRANS/CONF, REDIAL, MESSAGE, HOLD, CANCEL,
SPEAKER, MICROPHONE, , ), three softkeys, and 14 personal keys
with built-in status indicators. The personal key on the bottom right is
always your Prime Line; the remaining personal keys can be programmed
as:
zFeature keys (for example, Swap). You can program feature keys from
your phone or using the Desktop Tool. Your administrator can also
program feature keys.
zSpeed Call keys. You can program speed call keys from your phone, or
using the Desktop Tool.
zLine Appearances. Only the administrator can program line appearances.
Note: For more information on the Desktop Tool, talk to your system
administrator.
Your phone also features display-assisted selection of features, on-hook
dialing, and a large Message Indicator.
Note: When using the SuperKey, press Cancel to back up one menu level.

-2-
1. Display
2. Message Waiting Indicator
3. Softkeys
4. Fixed-Function Keys
5. Volume Control
6. Programmable Feature Keys

-3-
IMPORTANT NOTE FOR HEADSET USERS:
Mitel Networks Headsets with Feature Control Switch must be installed in the
dedicated headset jack (the jack nearest the front of the set). Installation
will disable your handset microphone. Disconnecting the headset at the jack
or at the quick-disconnect plug restores handset operation.
Telephone status indicators
Using the 5220 IP Phone in Remote Mode
Remote Mode allows the 5220 IP Phone to be used in the home or in other
locations away from the office. For information on how to program the 5220
IP Phone for remote operation, refer to the Remote IP Phones Guide
available at www.mitel.com
About Feature Access Codes
Use of some features requires dialing access codes. The codes are flexible
and may be different than those in this guide. Ask your Administrator for a
list of codes you should use.
For Users on Resilient 3300 ICP Systems
If durin
g
a call, you hear two beeps repeated every 20 seconds it means that
your phone is switching to a secondary 3300 ICP system. The call continues
and there is a change in the operation of some keys and features on your
phone. Normal operation resumes when your phone switches back to the
primary system. If your phone is idle and switched to the secondary system,
you'll see a flashin
g
rectan
g
le on the display. The rectan
g
le remains until the
switch to the primary system is complete.
When line is the indicator is
Idle Off
Busy On
Ringing Flashing slowly
On hold at your phone Flashing rapidly
On hold at another phone
Flashing slow on/fast off

-4-
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolon
g
ed use of the handset can lead to neck, shoulder, or back discomfort,
especially if you cradle the handset between your ear and shoulder. If you
use your phone a lot, you may find it more comfortable to use a headset.
See the section on headset usage elsewhere in this guide for more
information.
Protect your hearing
Your phone has a control for ad
j
ustin
g
the volume of the handset receiver or
headset. Because continuous exposure to loud sounds can contribute to
hearing loss, keep the volume at a moderate level.
Adjusting the viewing angle
The stand built into your phone tilts to give you a better view of the keys.
To tilt your phone for better viewing:
1. Press the release tabs on thes sides of the stand.
2. Hinge the two front hooks and snap the two back hooks of the stand into
either the upper or lower notches on the back of the phone.

-5-
CUSTOMIZING YOUR PHONE
Ringer Control
To adjust the Ringer Volume while the phone is ringing:
zPress , .
To adjust the Ringer Pitch while the phone is idle:
1. Press SUPERKEY.
2. Press the No softkey until "Ringer Adjust?" appears.
3. Press the Yes softkey.
4. Press the Yes softkey.
5. Press , .
6. Press SUPERKEY.
Handset Receiver Volume Control
To adjust the Handset Receiver Volume when you are using the
handset:
zPress , .
Speaker Volume Control
To adjust the Speaker Volume when making an on-hook call or when
listening to background music:
zPress , .
Display Contrast Control
To adjust the Display Contrast while your phone is idle:
z,.

-6-
Feature Keys
You can use the SUPERKEY on your phone or the Desktop Tool to program
the personal keys. The Desktop Tool is a browser-based interface that
makes programming quick and easy.
For more information on usin
g
the Desktop Tool, please contact your System
Administrator.
To display information about a key:
1. Press SUPERKEY.
2. Press a personal key or REDIAL.
3. Press SUPERKEY.
To re-program a personal key:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn't a line key.
5. Press the Change softkey.
6. Press the No softkey until the desired feature appears.
7. Press the Yes softkey.
8. Press SUPERKEY.
Language Change
To change the display language:
1. Press SUPERKEY.
2. Press the No softkey until "Language?" appears.
3. Press the Yes softkey.
4. Press the Change softkey.
5. Press the No until the desired language appears.
6. Press the Yes softkey.

-7-
MAKING AND ANSWERING CALLS
Make a call
1. Lift the handset.
2. If you want to use a Non-Prime Line, press a Line Appearance key.
3. Dial the number,
-OR-
Press a Speed Call key.
-OR-
Press REDIAL.
Answer a call
zLift the handset.
-OR-
Press the flashing Line appearance key and lift the handset.

-8-
Emergency Calls
Warning for emergency number dialing: Consult your local authorities
for Emergency Numbers and 911 or equivalent service availability in your
area.
There are two methods of dialing emergency numbers, based on the
programming of your 3300 ICP:
zEmergency Call Routing NOT programmed
zEmergency Call Routing programmed
Caution: Verify with your System Administrator which type of emergency
number dialing you can use.
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING NOT
PROGRAMMED
If Emergency Call Routing is NOT programmed, Emergency Number
dialing should only be performed by picking up the handset and
selecting the Line Interface Module key you have programmed. If
Privacy Mode is enabled and the Line Interface Module key local line
is busy, dialing will not occur on the Line Interface Module line.
Emergency dialing using an IP connection may not be supported due to ICP
system configuration and country location. For more information, contact
your System Administrator.
To make an Emergency Call using the Line Interface Module line:
1. Lift the handset.
2. Press the Line Interface Module key that you have programmed.
The set indicates IP FAIL: ANALOG CALL
3. Dial your Local Emergency Number.

-9-
To make an Emer
g
ency Call usin
g
the Line Interface Module line, when
the IP connection has failed:
1. Lift the handset.
2. Press the Line Interface Module key that you have programmed.
The set indicates IP FAIL: ANALOG CALL.
3. Dial your Local Emergency Number.
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING
PROGRAMMED
Note: This procedure is in addition to the methods described above.
To make an Emergency Call if Emergency Call Routing is programmed:
1. Lift the handset.
2. Dial your Local Emergency Number (911 or equivalent).
For more information on using the Line Interface Module line, refer to Using
the Line Interface Module.
Phonebook
For each letter in the name, press the appropriate key on the keypad until
the letter is shown in the display; for example, if the letter C is required,
press the digit 2 three times. Use the softkey to correct errors. If the next
letter in a name is on the same key as the previous letter, press the
softkey before proceeding. If required, use the softkey to add a space
between the first and last name.
To use Phonebook:
1. Press the Phonebook softkey.
2. Enter the name of the desired party.
3. Press the Lookup softkey.
4. If no match exists, edit the original entry.
5. If the name is not unique, press the Next softkey.
6. Do one of the following:
To make the call, press the Call softkey.
To edit the entry, press the Retry softkey.
To exit, press SUPERKEY.

-10-
Redial
To redial the last number that you manually dialed:
1. Lift the handset.
2. Press REDIAL.
Redial - Saved Number
To save the last number that you manually dialed:
1. Lift the handset.
2. Dial **79.
To Redial a saved number:
1. Lift the handset.
2. Dial *6*.

-11-
Speed Call Keys
You may use Speed Call Keys to make a call or to send a string of digits
during a call (press a Speed Call Key during a call to send a multi-digit
password, for instance).
To dial a stored Speed Call number:
1. Lift the handset.
2. Press a Speed Call key.
To store a Speed Call number:
1. Press SUPERKEY.
2. Press the No softkey until "Personal Keys?" appears.
3. Press the Yes softkey.
4. Press a personal key that isn`t a line key.
5. Press the Change softkey.
6. Press the Yes softkey.
7. Do one of the following:
To enter a new number, dial the number. Press HOLD between digits
to create a pause during dialing; press HOLD more than once to
lengthen the pause.
To enter a trunk flash, press TRANS/CONF. (See "Trunk Flash" for
more information about the use of this feature.)
To enter the last number dialed, press REDIAL.
8. If you want the number to be private, press the Priv softkey.
9. Press the Save softkey.
0. Press SUPERKEY.

-12-
Speed Call - Personal
To dial a stored personal Speed Call number:
1. Lift the handset.
2. Dial *58.
3. Enter an index number between 00 and 09.
To store a personal Speed Call number:
1. Lift the handset.
2. Dial *67.
3. Enter an index number between 00 and 09.
4. Dial the number to be stored (press Hold between digits to create a
pause during dialing - press Hold more than once to lengthen the
pause).
5. Hang up.

-13-
Handsfree Operation
To use Handsfree Operation to make calls:
1. If you want to use a Non-Prime Line, press a Line Appearance key.
2. Dial the number.
3. Communicate by using the speaker and the microphone.
To use Handsfree Operation to answer calls:
1. Press the flashing line key.
2. Communicate by using the speaker and the microphone.
To hang up while using Handsfree Operation:
zPress SPEAKER.
To temporarily disable the microphone during Handsfree Operation:
zPress MICROPHONE (the microphone LED turns off).
To re-enable the microphone and return to the conversation:
zPress MICROPHONE (the microphone LED turns on).
To disable Handsfree Operation:
zLift the handset.
To return to Handsfree Operation:
1. Press SPEAKER.
2. Hang up.

-14-
Auto-Answer
To enable or disable Auto-Answer:
1. Press SUPERKEY.
2. Press the No softkey until "Auto Answer?" appears.
3. Do one of the following:
To enable Auto-Answer, press the TurnOn softkey.
To disable Auto-Answer, press the TurnOff softkey.
To answer a call when you hear ringback:
zCommunicate by using the speaker and the microphone.
To terminate a call:
zPress CANCEL.
-OR-
Wait for the caller to hang up.
Group Listen
With Group Listen you can carry on a conversation using the handset or
headset while allowing others nearby to listen to the person at the far end
over the handsfree speaker in your phone. While Group Listen is active, the
handsfree microphone in your phone is turned off.
To allow others in the room to listen to the far end of your call:
zPress the Group Listen feature key.
To return to a private two-way call from Group Listen:
zPress the Group Listen feature key.
To change a Group Listen call into a Handsfree call so that others in
the room can join the conversation:
1. Press SPEAKER.
2. Hang up the handset.

-15-
CALL HANDLING
Hold
To place a call on Hold:
zPress Hold.
To retrieve a call from Hold:
1. Lift the handset.
2. Press the flashing line key.
To retrieve a call from Hold at another station:
zPress the flashing line key.
-OR-
Dial **1 and the number of the station that placed the call on Hold.
Transfer
To Transfer an active call:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. Do one of the following:
To complete the Transfer, hang up.
To announce the Transfer, wait for an answer, consult, and hang up.
To cancel the Transfer, press CANCEL.
To transfer an active call during headset operation:
1. Press TRANS/CONF.
2. Dial the number of the third party.
3. To complete the Transfer, press the Release feature key.