SHORE TEL IP 560 User manual

ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
ShoreTel 560/560g IP Phone Quick Reference
PHONE OPERATION
Place Calls
Use the Speakerphone or a Headset
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
or
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
+ ext.
Use the Directory
Directory
+ to select +
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Make a Conference Call
Conference
+ ext. +
Confrn
Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
or
Confrn
Conslt
CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Use the Intercom
Intercom
+ ext. +
Confrn Conslt CancelTransf
Intcom
Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Redial and Check Missed Calls
Redial
+ to select +
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Dial Paging Extension number provided by administrator
Answer Calls lift handset or
Confrn Conslt CancelTransf
Intcom Merge
Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
or
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
or
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
Send a Call to Voice Mail
Confrn Conslt CancelTransf
Intcom Merge Answer
Park
To VM
Pickup
UnPark State Pickup
Dial
OK
Divert a Call
Transfer
+ ext. +
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Select a Ring Tone
Options
+ password +
54 6
2
13
8
79
0
*
#
+ to select
Adjust Handset, Headset
or Speakerphone Volume Volume to select
Answer Call Waiting select appropriate call key
Interact with Calls
Mute a Call
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
Place a Call On or Off Hold
Hold
Transfer a Call
Transfer
+ ext. +
Confrn Conslt Cancel
Transf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
or
Confrn
Conslt
CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Merge Calls select Merge
Park Calls
Confrn Conslt CancelTransf
Intcom Merge
Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
+
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
+ ext.
Unpark Calls lift handset or
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
+
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark
State Pickup
Dial
OK
+ ext. +
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark
State Pickup
Dial
OK
Change Availability State
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark
State
Pickup
Dial
OK
+ to select +
Confrn Conslt CancelTransf
Intcom Merge Answer
Park To VM Pickup
UnPark State Pickup
Dial
OK
Log In and Out of Workgroups
Options
+ password +
54 6
2
13
8
79
0
*
#
+ to select
Adjust the Display Contrast press and hold
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
+ to select
VOICE MAIL
Log Into Main Menu
Voice Mail
+ password +
54 6
2
13
8
79
0
*
#
Log In from Another Extension
54 6
2
13
8
79
0
*
#
54 6
2
13
8
79
0
*
#
+ ext. + password +
54 6
2
13
8
79
0
*
#
Note: For more information about voice mail features, please consult the Voice Mail Quick Reference.
OFFICE ANYWHERE CODES
Transfer a call
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ destination +
54 6
2
13
8
79
0
*
#
54 6
2
13
8
79
0
*
#
Conference a call
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ destination +
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
Hold a call
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
Hang up
54 6
2
13
8
79
0
*
#
54 6
2
13
8
79
0
*
#
Access other star codes
54 6
2
13
8
79
0
*#
54 6
2
13
8
79
0
*#
+ (star code from below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
1
3
8
79
0
*#
+ ext.
UnPark a call
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
13
8
79
0
*#
+ ext.
Pick Up a Remote Extension
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
1
3
8
79
0
*#
+ ext.
Pick Up the Night Bell
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
5
4
6
2
13
8
79
0
*#
Use the Intercom
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
5
46
2
13
8
79
0
*#
+ ext.
Barge In
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54
6
2
13
8
79
0
*#
+ ext.
Silent Monitor
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
13
8
7
9
0
*#
+ ext.
Toggle the Hunt Group Status
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
13
8
79
0
*#
+ HG ext.
Whisper Page
54 6
2
13
8
79
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
13
8
7
9
0
*#
+ ext.
Change Avail. State and Forwarding Voice Mail + password +
54 6
2
13
8
79
0
*
#
+
54 6
2
13
8
7
9
0
*#
54 6
2
13
8
79
0
*#
Change Extension Assignment Voice Mail + password +
54 6
2
13
8
79
0
*
#
+
54 6
2
13
8
7
9
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
1
3
8
79
0
*#
Unassign Extension Assignment Voice Mail + password +
54 6
2
13
8
79
0
*
#
+
54 6
2
13
8
7
9
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
13
8
79
0
*#
Assign Extension to External Number Voice Mail + password +
54 6
2
13
8
79
0
*
#
+
54 6
2
13
8
7
9
0
*#
54 6
2
1
3
8
79
0
*#
54 6
2
1
3
8
79
0
*#
TROUBLESHOOTING
View Phone Information
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
+ I-N-F-O +
54 6
2
13
8
79
0
*
#
Reboot Your Phone
Mute
Mute
Speaker
Redial
Directory
Options
Voice Mail
Hold
Intercom
Conference
Transfer
Headset
+ R-E-S-E-T +
54 6
2
13
8
79
0
*
#
Note: For additional details on the information contained in this Quick Reference card, please
consult the 560/560g User Guide.

ShoreTel 560/560g IP Phone Quick Reference
ABC company
511
509
Pickup Unpark State
519
Bob Berry 510
Available
[phone]
11:53 am Fri, Jun 27
5 1
Status Icon
Your extensionYour name
Unheard
voice mail
Availability
State
DID
Speed Dial
Monitored
Extension
Soft Key
Function
Missed
Calls
Agent
State
511
0:15 509
Answer To VM
519
[phone]
Sam Smith
HQ ATT Local
Caller
Duration
of Call
Soft key
functions
ShoreTel IP 560/560g Idle Interface ShoreTel IP 560/560g Inbound Call
GUIDE TO STATUS ICONS
Custom Keys - Monitored Extension
Idle
Inactive / Do Not Disturb
Unheard Voice Messages
Do Not Disturb / Unheard Messages
Incoming Call (Animated)
On a Call
Incoming Call and On a Call
On a Conference Call
Call On Hold / Parked
ABC company
511
5 0 9
Pickup Unpark State
519
Bob Berry 510
Available
[phone]
11:53 am Fri, Jun 27
5 1
Status Icon
Your extensionYour name
Unheard
voice mail
Availability
State
DID
Speed Dial
Monitored
Extension
Soft Key
Function
Missed
Calls
Agent
State
511
0:15 5
0 9
Answer To VM
519
[phone]
Sam Smith
HQ ATT Local
Caller
Duration
of Call
Soft key
functions
ABC
MNO
PQRS TUV WXYZ
JKLGHI
DEF
132
465
798
*
# 0
Voice Mail
Directory
Options
Redial Hold
Intercom
Conference
Transfer
560
Custom Keys
Six custom keys with tri-color
LED indicators can be cong-
ured as call keys, monitored
extensions, or speed dial keys.
Speaker
Delivers
high-quality
wideband
sound.
Indicator LED
Flashing light alerts the
user to incoming calls
and unheard voice
messages.
Function Keys
Perform core telephony functions
(Voice Mail, Transfer, Options,
Conference, Directory, Intercom,
Redial, Hold)
Scroll Button
Select options
in interface.
Dial Pad
LCD Display
160 x 80 pixel, 2-bit grayscale
Soft Keys
Context-sensitive,
functions dened
on display.
Microphone
Audio Control Keys
Volume button controls
handset, headset,
speaker and ring
volume. Mute, Speaker,
and Headset keys are
illuminated when func-
tions are active.
Handset with
Finger Rest
Function Keys
Overlay
Vinyl overlay imprinted with
international symbols.
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
PN 800-1067-05
Headset jack
Note: You can c onnect a supported headset into the 560/560g IP Phone by plugging the
headset into the headset jack at the left corner of the phone chassis. Contact your system
administrator for details.
Custom Keys - Call
On Hook
Off Hook
Inactive / Do Not Disturb
Incoming Call (Animated)
On a Call
On a Conference Call
Call On Hold / Parked
Remote Hold
Main Display
Unheard Voice Messages
Missed Calls
Logged Into Workgroup
Logged Into Workgroup, In Wrap-Up
Logged Out of Workgroup
Custom Keys - Speed Dial
Speed Dial Extension
Your ShoreTel 560/560g IP phone provides color cues to help you determine the operational status. Note
that these patterns apply to ShoreTel 6.1 (build 11.15.2603.0) and higher.
Steady Green - in use by you
Blinking Green - (Slow blink: 1s on/1s off) incoming call
Blinking Orange - (Fast blink: .25s on/.25s off) on hold or call parked
Steady Orange - extension’s availability state set to Do Not Disturb
Steady Red - in use by other party (applies to BCA and Extension Monitor)
GUIDE TO LEDS
Handset jack
The ShoreTel logo and ShorePhone are trademarks of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 560 and IP Phone 560g are covered by patents as listed at
http://www.shoretel.com/about/patents.html. The product is also covered by other pending patent applications. © ShoreTel, Inc. 2015 All rights reserved.