SHORE TEL 420 User manual

ShoreTel IP Phone 420/420g Quick Reference
PHONE OPERATION
Place calls
Use the handset, the speakerphone,
or a headset Lift handset or press or + ext.
Make a blind conference call + ext. +
Make a consultative conference call + ext. + wait + to select +
Use the Directory + to select +
Dial from History + to select +
Note: To close Directory or History, press that key again.
Answer calls
Answer a call Lift handset or press or
Answer call waiting (incoming call) Press blinking call appearance button
Answer an off-screen incoming call Press while offscreen call is displayed
Interact with calls
Adjust volume of handset, headset,
or speakerphone when off hook;
adjust ringer volume when on hook to select
Mute a call
Place a call on or off hold
Transfer a call (blind) + ext. + hang up or
Transfer a call (with a consultation) + ext. + wait + to select +
Divert an incoming call to Voicemail or
Adjust the display contrast Press and hold + or
VOICEMAIL
Log in to Voicemail Main Menu + Password +
Log in from another extension ++ Ext. + Password +
Log in or out of workgroup + Password + + + or
Change availability state + Password + +
Change extension assignment + Password + +
Unassign extension assignment + Password + +
Assign extension to external number + Password + +
EXTENSION ASSIGNMENT CODES
Transfer a call + destination +
Conference a call + destination +
Hold a call
Hang up
Access other star codes + (numerical code from list below)
QUICK REFERENCE OF COMMON STAR CODES
Park a call + ext.
Unpark a call + ext.
Pick up a Remote Extension + ext.
Pick up the Night Bell
Use the Intercom + ext.
Barge In + ext.
Silent Monitor + ext.
Toggle the Hunt Group status + Hunt Group's ext.
Whisper Page + ext.
Silent Coach + ext.
TROUBLESHOOTING
View phone information + (INFO#)
Reboot your phone + (RESET#)
ShoreTel, Inc., 960 Stewart Drive Sunnyvale, California 94085 USA Phone: [phone] +1.800.425.9385 Fax: [phone] www.shoretel.com
Note: For details about using the phone, see the ShoreTel IP Phone 420/420g User Guide.

ShoreTel IP Phone 420/420g Quick Reference
Display
area
Handset with
finger rest
Indicator LED
Flashing light alerts
the user to incoming
calls and unheard
voice messages .
Function Keys
Perform core
telephony functions
(Transfer, Conference,
Directory, History,
Voicemail, Hold)
Dial Pad
Audio Control Keys
Volume buttons control
handset, speaker, and ring
volume. Headset, Mute,
and Speaker buttons
illuminate when functions
are active.
Speaker
Delivers high-quality
sound
The ShoreTel logo is a trademark of ShoreTel, Inc. in the United States and/or other countries. The ShoreTel IP Phone 420 and IP Phone 420g are covered by patents as listed at http://www.shoretel.com/about/patents.html.
The product is also covered by other pending patent applications. © ShoreTel, Inc. 2016 All rights reserved.
PN 800-1763-02
PORTS ON THE PHONE
Navigation key pad
and
selector button
Select options in the
interface
Call appearance
buttons
Indicate active,
incoming, or
on-hold calls
Off-screen call (on main display)
Voicemail message indicator (on main display)
Secure call
Missed call (on main display and in History)
Inbound call (in History)
Outbound call (in History)
Transferred call (in History)
Workgroup Agent logged in
Workgroup Agent logged out
Workgroup Agent wrap up
STATUS ICONS
These icons are displayed on the phone to indicate operational status:
Microphone
Your ShoreTel IP Phone 420/420g provides visual cues
about its operational status:
Steady Green: Phone is in use (dialing or off hook)
Blinking Green (Fast): Call on hold or call parked
Blinking Green (Slow): Incoming call
GUIDE TO LEDS
Network
port
Handset
port
Headset
port
PC port