DSG Technology IP580 User manual

Set Personal Preferences
1. Open your web browser and on the address bar, enter the
ȭInterServer IP address. Click on User Login icon to access.
ȭ(Please consult your administrator for InterServer's IP address.)
2. Login with your extension number and password. (The default
ȭpassword is blank.)
3. You may set personal preferences for Button Mapping, Speed
ȭDial, Answer Option, Mailbox, Notification, Distribution List
ȭand Password.
Phone Book
The Phone Book syncs with your personal speed dial automatically. You may edit your speed dial from the
admin web site. Notice when creating entries for outgoing calls, remember to include your CO line access
code (e.g. 0xxxxxxxx)
ȭYou may set call forward destination for all calls or when busy or ring-no-answer from the admin web site.
ȭOn IP phone, you may set Forward All Calls. Press the function code #44+destination number+# to
ȭenable. Press #44# to disable.
ȭOn IP590, you can set Direct Call Forward. Press Menu and select D CFWD setting. Press Edit and input the
ȭdestination. When necessary, press the D CFWD line button to forward calls to your pre-defined number.
Soft keys &
Line buttons
(on IP590)
Increases or decreases the ringer volume.
Ringer buttons
(on IP580, IP500, IP510)
LCD display Displays information such as extension number, name, time, call status, caller
ID, number of new messages, missed calls, forward destination and others.
Increases or decrease the volume of handset, headset, or speakerphone.
Menu and Menu arrow keys
(on IP580, IP500, IP510)
Volume buttons
(on IP580, IP500, IP510)
Press Menu to check call history and phone book. Use Menu arrow keys to scroll
through items. Press Menu again to enter the selected item.
Press and hold Menu for 3 seconds to access setup mode. Use Menu arrow keys
to scroll through. Press Menu again to edit or save.
Press soft keys to access Menu, adjust volume or enter Phone Book.
Press Line buttons (L2-L4)to select displayed features.
In Menu option or phone book, use Line buttons (L1-L4)or arrow soft keys to
select items or scroll pages.
Buttons & Controls
Programmable buttons
(on IP580, IP590)
Can be programmed as CO lines, extensions, groups or other functions such as
conference, record, login and logout through Button Mapping.
When defined as CO lines or extensions, the LED displays different colors to
indicate different status:
[No light]ƺThe line is available.
[Steady green]ƺThe line is in use. (off-hook or busy)
[Flashing amber]ƺThe line is on hold. [Flashing red]ƺThe line is ringing.
During a call, press to turn off your microphone. Callers will not hear your voice.Mute (on IP580, IP590)
Press to activate Do-Not-Disturb function. Callers will be forwarded to your
Ring-No-Answer setting.
DND (on all models)
Intercom (on IP580, IP590)Press to make an internal call. When flashing, it indicates an incoming call from
another extension.
When selected, the phone answers calls automatically.
Message (on all models)
Auto Answer (on IP580, IP590)
When lit, it indicates you have new messages. Press to access Voice Mailbox.
Press to redial the last external number you called.Redial (on all models)
Press to hold a call, or press again to retrieve the call.Hold (on all models)
During a call, press to transfer a call to another extension. Or press again to
retrieve the call.
Transfer (on all models)
Press to initiate a conference call with parties who are on hold.Conference (on IP500, IP510)
During a call, press to record the call. When on-hook, press to play recordings.Rec/Play (on IP500, IP510)
Speaker (on IP580, IP590)To receive or make calls without using the handset.
Please refer to the diagram below for tips and configuration. (For IP580, IP500, IP510,
IP590 and S300X.)
InterPBX
InterPBX
InterPBX
InterPBX Communication SystemInterPBX Communication System
Telephone Reference Guide
Telephone Reference Guide
IP510IP500
4
S300X
Set Call Forward
Note: To change the IP settings or password of your IP phone, press and hold the Menu button for 3 seconds and then input your password.
(The default password is blank.) Do not change these settings unless required by your administrator.
Programmable
buttons
Feature buttons
Volume
Menu keys
RINGER
MENU
VOLUME
TRANSFER HOLD SPEAKER
DND
AUTO-ANSWER
MESSAGE
IP580
IP580
LCD display
Ringer
Key pad
Feature buttons vary on different models. Please refer to your IP phone for available features.
Functions Function Code Description
Feature Codes and Descriptions
Call Pickup CO Line #10 To answer the least recent incoming call ringing on
the system.
Call Pickup Directed #11 + Extension No. To answer a call ringing at another extension.
Press Hold or #12 to place a call on hold. Press again
to retrieve the call.
To answer a call ringing at another extension in your
call pickup group. (Please consult your administrator
for Extension Group Call Pickup Code.)
Call Pickup Group Group Call Pickup Code
Hold Button or #12
(on analog phones)
Call Hold
4
Monitor (on IP500, IP510)Hands-free dialing.
IP590
IP590
4
AUTO-ANSWER
L1
L2
L3
L4
MUTE
SPEAKER
Voice Mail
Call Forward
Redial
Menu
Phone Book
Ringer
Message
Waiting Lamp
L1
L2
L3
L4

Note: For Store on Demand or Record on Demand, you can only retrieve recordings of the day.
When prompting, you can press the key to go back to the previous menu. When listening,
you can press the key to skip the announcement of time stamp.
2
1
To a Distribution List
To a Mailbox
Modify Your
Distribution List
Record Your
Greetings
Edit Notification
Function
1
1
Mailbox Password
2
2
3
3
1
2
3
4
4
5
Mailbox Language
Message Play Order
Message Copy Target
Time Stamp
1
2
3
4
External
Notification Schedule
Urgent Messages
Notification
Phone and Pager
Notification
Personal
Notification Schedule
3
1
2
Your Name
Busy Greeting
Ring-No-Answer
Greeting
3
1
2
Conference
Telephone No.
External Notification
Internal Notification
Edit Members
Remove All Members
Review
Distribution List
3
2
56
9
Save & Next Delete
Reply
Fast Forward
#
Main Menu
Forward
4
7
1
Replay
Envelope Info
Rewind
Skip
Voice Mail
1. Press "Message" button to access voice mail.ņOn analog phones, please press ##.Ň
2. Enter the password and press "#" key. (The default password is blank.)
3. The system will announce the number of messages received in the voice mail. By following the voice
guidance, press to play new messages, to play old messages, to send messages or to set the
preferred personal options. Press to go back to the previous option or to go back to the main menu.
Recording Function
Set Mailbox
Preferences
08IP5XR.EN3 DSG Technology, Inc. All rights reserved.
C
34
12
#
Search by Date/Time
1
2
Play the Latest Recording
Enter the Date (A.D. YYMMDD)
Enter the Time (24 Hours Format HHMM)
1
0
Play the Previous
Recording
2
Play the Next
Recording
3
4
Replay
Sends the voice messages to personal email
account (UMS function must be activated)
Return to the
Previous Option
#
Return to the
Extension Option
InterPBX
Telephone Reference Guide
IP590
IP580
To retrieve an incoming call placed on hold. (You
should be able to see the CO line extension number
when using this function.) If this CO line is set on the
programmable button, you can retrieve it by pressing
the flashing button directly.
Users can place the current call on Hold and answer
another incoming call. Press again to retrieve the
previous call on Hold. (Call Waiting function needs to
be enabled.)
To retrieve an internal call placed on hold. If this
extension number is set on the programmable key, you
can press the flashing button directly to retrieve the call.
To park a call to a specific slot. To retrieve, press
#15 and the specific slot number.
Enable or disable Do-Not-Disturb function.
To dial a number defined on the System Speed Dial
Number.
To dial a number defined on the Personal Speed Dial
Number.
To transfer a call to the extension's voice mailbox.
The call will be redirected to the AA Menu.
To access mailbox.
Broadcast through an external amplifier connected to
Voice Gateway. Please consult your administrator for
the external paging code.
Start Conference with callers placed on hold.
To save recorded calls or start recording. For Store on
Demand, recordings from the beginning of the call will
be saved. For Record on Demand, recording will start
after enable the function.
Login to be one of the members in the extension group.
#17 + 1 (Enable DND)
#17 + 0 (Disable DND)
Transfer + #15 + Slot No. (0-9)
#14 + Extension No.
#20 + System Speed Dial No.
(e.g. 000)
#21 + Personal Speed Dial No.
(e.g. 00)
Transfer + #24 + Extension No.
Message button or ##
(on analog phones)
Hold or Hook Flash
(on analog phones)
Call Hold Retrieve CO
Call Waiting
Call Hold Retrieve Ext.
Call Park
DND Set
System Speed Dial
Personal Speed Dial
Transfer to Ext VM
Transfer + #25 + AA Menu
Access Code
Transfer to AA Tree
Retrieve Message
#35 + Extension Group No.Member Login
Logout from the extension group.#36 + Extension Group No.Member Logoff
Check the login status of the extension group. A dial
tone represents you are logged-in successfully and a
busy tone means not logged-in.
#37 + Extension Group No.Ask Member Login
Broadcast through the extension or the extension group.
#38 + Extension No. or Extension
Group No.
Internal Paging
The External Paging Code of a
specific Voice Gateway
External Paging
Transfer + #40Conference Call
#41
Store on Demand/
Record on Demand
To play the saved recordings.
To forward all the incoming calls to a specific extension
automatically. To disable, off-hook and press #44#.
#42Retrieve Record
#44 + Extension Number + #Forward All Calls
Allow agents to notify the system stop assigning
incoming calls to their extensions so that the agents
can leave their seats temporarily without logging out
the system.
#45Auxiliary Time
Allow agents to pick up the next call automatically.#46Auto-In
Allow agents to pick up the next incoming call
manually by pressing the specific button of Manual-In
function.
#47Manual-In
To allow agents to have a period of after call work time
between two calls.
#48After Call Work
#13 + CO Line Extension No.
This function is available for extensions on Store on
Demand list or permitted to access recording systems.
Activate the Recording
1. During a call, press the specific programmable
button or REC/PLAY button or #41 to record.
2. When the call completes, the system will stop
recording automatically.
Play Recordings
1. Press the specific programmable button or REC/
PLAY button or #42 to play recordings.
2. Input the password followed by the # key to access
the system. (The default password is blank.)
3. Follow the system prompts to retrieve or search recordings.
2Review Old Messages 3Send A Message
1Review New Messages
Call Records
1. From your IP phone, press Menu to view missed calls, received calls and dialed calls.
2. Press Menu again to select the option. Or use the Menu arrow keys to scroll.
3. When selected, you may press Menu again to dial.
Set Personal Options
4