DSG Technology IP580 User manual

InterPBX
Communication System
IP580/IP500/IP510 IP Phone
User’s Guide
08IP5XM.acd2.00e/b2.00d.EN9

DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, DSG SoftPhone,
SoftConsole, InterConsole, and S300X are trademarks of DSG Technology, Inc. Windows, Outlook, and Outlook
Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.
Copyright © DSG Technology, Inc. All rights reserved.
DSG Technology, Inc.
7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
http://www.dsgtechnology.com

Table of Contents
3
Table of Contents
Chapter 1 Using The IP Phone ...........................................................................................................5
Overview of IP Phones ....................................................................................................6
Making Internal Calls ......................................................................................................9
Making External Calls......................................................................................................9
Using Authorization Code from Another Extension.................................................10
Answering Calls .............................................................................................................10
Call Options ....................................................................................................................11
Placing a Call on Hold...................................................................................................12
Transferring Calls...........................................................................................................12
Conference Call...............................................................................................................12
Call Waiting.....................................................................................................................13
Accessing Voice Mailbox...............................................................................................13
System Speed Dialing ....................................................................................................14
Personal Speed Dialing..................................................................................................14
Call Pickup ......................................................................................................................14
Call Park ..........................................................................................................................14
Call Forwarding..............................................................................................................15
Internal Paging................................................................................................................16
External Paging...............................................................................................................16
Member Login/Logout..................................................................................................16
Making Calls Through ARS or Joint Servers ..............................................................17
Using the Headset ..........................................................................................................17
Chapter 2 Voice Mail System............................................................................................................19
Listening to Messages....................................................................................................20
Sending A Message ........................................................................................................21
Change Personal Options..............................................................................................21
Accessing Voice Mail Remotely ...................................................................................25
Listening to Your Message via E-mail.........................................................................25
Chapter 3 Recording System ............................................................................................................27
Recording Calls...............................................................................................................28
Playing Recordings ........................................................................................................28
Chapter 4 InterPBX Management Website .....................................................................................31
Login to the InterPBX Management Website .............................................................32
Personal Information .....................................................................................................32
Button Mapping..............................................................................................................33

Table of Contents
4
Answering Option..........................................................................................................37
Mailbox Preferences.......................................................................................................39
Notification......................................................................................................................40
Distribution List..............................................................................................................42
Change Password...........................................................................................................42
Chapter 5 Maintenance......................................................................................................................43
Connecting the IP Phone ...............................................................................................44
Adjusting the Supporting Bracket................................................................................44
IP Phone Setup................................................................................................................45
Appendix A: Specifications...............................................................................................................47
Appendix B: Quick Start Guide........................................................................................................48
Index ....................................................................................................................................................53

Chapter 1 Using The IP Phone
5
Chapter 1
Using The IP Phone
DSG IP Phones provide 9 function keys with commonly used calling features.
The LCD displays your extension number, name, time, caller ID, call status and
call records. At the rear of the phone, there are three RJ-45 ports for connecting to
LAN and PC.

Chapter 1 Using The IP Phone
6
Overview of IP Phones
IP580 IP Phone
Figure: IP580
LCD Display Displays information such as extension number,
name, current time, call status, caller ID, number of
new messages, number of missed calls, forward
destination and others.
Menu Buttons
yPress the Menu button to check call history and
phone book. Use arrow keys to scroll through items
and press Menu to select the displayed item.
yPress and hold the Menu button for 3 seconds to
access setup mode. Use arrow keys to scroll through
items and press Menu to edit or save.
yDuring a call, click the Menu button to function as a
hook flash.
Volume Buttons
Increases or decreases the volume of handset,
headset, or speakerphone.
Ringer Buttons
Increases or decreases ringer volume.

Chapter 1 Using The IP Phone
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Programmable
Buttons
Can be pro
g
rammed as CO line, CO
g
roup, extension,
extension group or other functions such as
conference, page, park, login or logout.
When defined as CO lines or extensions, the LED
displays different colors to indicate different status：
yNo light：The line is available to use.
ySteady green：The line is in use (off-hook or busy).
yFlashing amber：The line is on hold.
yFlashing red：The line is ringing.
Intercom When the Intercom Button flashes, it indicates an
incoming call from another extension. You can also
press the Intercom Button directly to place internal
calls.
Keypad Same as on traditional phones.
Message Button When the Message Button light is on, it indicates that
you have new messages. Press the Message Button to
access Voice Mailbox.
Auto-Answer
Button
When activated, the phone answers calls
automatically.
DND Button Press to activate Do-Not-Disturb function. Callers will
be forwarded to your Ring-No-Answer setting.
Mute Button During a conversation, press to turn off your
microphone. The caller will not hear your voice.
Speakerphone
Button
To be used to receive or make calls without using the
handset.
Redial Button Press to redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.

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IP500/IP510 IP Phone
Figure: IP500 Figure: IP510
LCD Display Displays information such as extension number,
name, current time, call status, caller ID, number of
new messages, number of missed calls, forward
destination and others.
Menu Buttons
yPress the Menu button to check call history and
phone book. Use arrow ke
y
s to scroll throu
g
h items
and press Menu to select the displayed item.
yPress and hold the Menu button for 3 seconds to
access setup mode. Use arrow keys to scroll
through items and press Menu to edit or save.
yDuring a call, click the Menu button to function as
a hook flash.
Volume Buttons
Increases or decreases the volume of handset,
headset, or speakerphone.
Ringer Buttons
Increases or decreases ringer volume.
Keypad Same as on traditional phones.
Message Button When lit, it indicated you have new messages. Press
to access the Voice Mailbox.
Conference
Button
Press the Conference Button to initiate a conference
call with parties who are on hold.
DND Button Press to activate Do-Not-Disturb function. Callers
will be forwarded to your Ring-No-Answer setting.

Chapter 1 Using The IP Phone
9
Rec/Play Button
During a call, press to record the call. When
on-hook, press to play recordings.
Monitor Button To be used to receive or make calls without using
the handset.
Redial Button Press to redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the
call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.
Making Internal Calls
1. Lift the handset or press the Speakerphone button.
2. Wait for the dial tone and dial the extension number. (Also applies to
off-premises extensions or Joint Server’s extension.)
If the number to be reached is set on Programmable Buttons, simply press the
correspondent button to make call. To edit programmable buttons, please refer to
Chapter 4 InterPBX Management Website.
Direct Outward Dialing: If the Administrator enables your Direct Outward
Dialing function, this means that when you lift the handset you will get an
outgoing line. You may press the Intercom button for making internal calls.
Making External Calls
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code such as “0”.
3. Wait for the dial tone and dial the phone number.
You may also press the specific programmable button mapped to a CO Line or a
CO Line Group to get an outside line. When it is set as a CO Line Group, unless
all lines of the group are busy, it will display available status to other extensions.
Direct Outward Dialing: If the Administrator enables your Direct Outward
Dialing function, simply lift the handset and dial the phone number.
Hook Flash: In some circumstances, you might be required to send a Hook Flash
signal to activate certain functions required by the Centrex or others. During a call,
press the Menu button to send a hook flash signal to continue the call.

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Using Authorization Code to Make Calls
If you need to make calls from an extension with limited call permission, you may
input a specific Authorization Code allowing you to place calls such as long
distance or international calls.
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code such as “0”.
3. Dial the phone number. You will hear beep tones.
4. Input your Authorization Code. Your call will be connected.
Please consult your Administrator to know your Authorization Code. You could
use the cancel symbol as assigned by the Administrator to cancel the error
authorization code and try again without the need to hang up and dial the
number from the beginning.
Note: Please make sure the Authorization Code is enabled by your administrator
and your Class of Service is allowed to make the calls you desired.
Answering Calls
When the phone rings, lift the handset to answer the call.
Caller ID InterPBX system supports Caller ID. The LCD will display the
extension number and caller’s name when you have internal calls. External caller
ID also displays caller’s phone number when your telecom company enables the
Caller ID service.
Auto-Answer If you enable the Auto-Answer function, all the calls will be
picked up automatically.
Distinctive Ringing If the administrator enables the Distinctive Ringing
function, you can distinguish internal calls from external calls by different ringing
tones.
Busy/Ring-No-Answer If you are not available or busy, the call will be
forwarded to the voice mail system. Depending on the administrator setting, calls
can be redirected to the operator or other locations. You can set your personal
Answering Option (call forwarding). Please refer to Chapter 4 InterPBX

Chapter 1 Using The IP Phone
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Management Website/Answering Option for more details.
Call Screen: When you enable the Call Screen function, callers will be required to
say the name and the Voice Mail System will announce the name to you and offer
you options to answer or not to answer the call. For more details, please refer to
Chapter 4 InterPBX Management Website/Answering Option.
Virtual Extensions
If you have associated Virtual Extension Number specified by the Administrator,
you may set the Virtual Extension Number to your programmable button.
Making Calls: To place calls, simply press the specific button and dial the
number.
Answering Calls: When the Virtual Extension receives calls, your phone will ring
and the specific programmable button will be flashing. You may simply pick up
the handset to answer calls.
Call Options
The IP phone provides the calls history in the “Call Options” menu. The LCD can
display Missed Calls, Received Calls, Dialed Numbers and Phone Book.
Call History
1. When you have missed calls, the LCD will display the message as follows:
2. Press the Menu button to access to the Call Options.
3. Press the Menu button to view Missed Calls or use the Menu arrow buttons to
scroll through Received Calls or Dialed Numbers. Each can store up to 10
entries.
4. When an entry is selected, you could find the caller’s number, name (internal
only) and the call time on the LCD screen.
5. You may press the Menu button to call back.
Phone Book
The Phone book syncs with Personal Speed Dial automatically. After you edit
your Personal Speed Dial from the InterPBX Management Website, you may

Chapter 1 Using The IP Phone
12
select an entry and dial directly.
1. Press the Menu button to access Call Options.
2. Use the Menu arrow buttons to scroll to Phone Book.
3. Press the Menu button to access Phone Book. Press again to dial.
Note: When you are checking the Call Options, your phone status will be busy.
The phone will automatically exit the Call Options if there is no action in 30
seconds.
Placing a Call on Hold
During a call, press the Hold button to put the caller on hold.
To retrieve the call you placed on hold, press the Hold button again. If the CO line
or extension number is set on a programmable button the corresponding LED will
flash amber when on hold. You can directly press the flashing programmable
button to retrieve the call.
If there is no further action taken after holding the call, the call will be recalled to
your station upon timeout.
You can place up to 5 calls on hold. When there is more than one call on hold,
press #14 and the extension number to retrieve a specific internal call or press #13
and the CO line extension number to retrieve a specific external call (The
administrator has to turn on the CO line extension number display function).
When the phone rings, the LCD will display the internal or external call number.
Transferring Calls
1. During a call, press the Transfer button.
2. Dial the extension number you want to transfer.
3. When the party answers, announce the call or simply hang up.
If the party is not available, the call will be bounced back to your station after
timeout.
.
Conference Call
1. During a call, press the Hold button to hold one party.
2. Call another party. Both internal and external phone number are applicable.

Chapter 1 Using The IP Phone
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To invite more parties, press the Hold button to hold the call and call the next
one. You can place up to 4 people on hold at the same time.
3. After the call is connected, press the Transfer button and #40 to start the
conference.
4. If you still want to invite more parties to join the conference, press the Hold
button to hold the conference. Call the new party. Then press the Transfer
button and #40 to start the conference.
The conference function allows up to 18 parties in different sessions. Only one
party of each session is required to be in the InterPBX System.
Please consult your administrator for your conference authorization.
Note: Off-Premise extensions cannot initiate a conference but can be invited to
join a conference.
Call Waiting
If you enable the Call Waiting function, during a call you will hear a beep
indicating that you have another incoming call. The LCD will also display the
message of an incoming call. However, the caller will hear the normal ringing
tone as usual.
To pick up the incoming call, press the Hold button to hold the current call and
you will be switched to the incoming call. To switch back, press the Hold button
again (For analog phone user, please press the hook flash).
The Call Waiting function only allows one caller in queue. You can enable this
function through InterPBX Management Website. Please refer to Chapter 4
InterPBX Management Website/Answering Option for more details.
Accessing Voice Mailbox
1. Press the Message button to access to your mailbox. (Or press ##.)
2. Enter your password and then press #. (The default password is blank; you
don’t have to enter any passwords.)
3. Follow the system prompts to play the message or change the settings.
Please refer to Chapter 2 Voice Messaging for more detailed voice mailbox
operation.

Chapter 1 Using The IP Phone
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System Speed Dialing
If your administrator has set up specific numbers for system speed dialing, you
can use the defined speed dial numbers.
1. Lift the handset or press the Speakerphone button.
2. Press #20.
3. Press the system speed dialing number such as 000. (Please consult your
administrator for the available system speed dialing numbers.)
Personal Speed Dialing
When using personal speed dialing, in addition to make calls from “Phone Book”
settings on your phone, you may use the function code as below.
1. Lift the handset or press the Speakerphone button.
2. Press #21.
3. Press the personal speed dialing number such as 00.
You may edit personal speed dialing through InterPBX Management Website. For
more details, please refer to Chapter 4 InterPBX Management Website/Personal
Speed Dialing.
Call Pickup
You can pick up any incoming call or a call for a specific extension.
yTo pick up any external incoming call, lift the handset and press #10 when
ringing.
yTo pick up a call for a specific extension, lift the handset and then press #11
and the target extension number that’s ringing.
yTo pick up a call for a group, lift the handset and press the specific group
pickup code when ringing. You have to be one of the group members to pick
up the call for the group. Consult your administrator for the group pickup
code.
Call Park
If you would like to transfer a call to a person that’s not in sight but in the office,
you can park the call in a specific parking slot. The parked call can be picked up
from any other extension.
1. During a call, press the Transfer button and #15.
2. Assign a slot number from 0 to 9.
3. Hang up the phone.

Chapter 1 Using The IP Phone
15
4. You can page and inform the assigned slot number to the corresponding
person to pick it up. You can also move to another extension (in a meeting
room or somewhere else) for pick up.
If the parking slot you want to assign is occupied, you will hear a busy tone. In
this instance, try assigning another parking slot.
To Retrieve A Parked Call:
1. Lift the handset from any extension.
2. Press #15.
3. Input the assigned slot number to pick up the parked call.
Call Forwarding
You may forward calls to an internal extension or the other external phone
number for all calls or only when busy or no answer. You can set call forward
options from InterPBX Management Website. For more details, please refer to
Chapter 4 InterPBX Management Website/Answering Option. Or you could
enable Forward All Calls function from your IP phone directly.
Enable Forward All Calls:
1. Lift the handset.
2. Press #44 + phone number + #. If the forward target is an external phone
number, you need to input the CO line access code, such as 0.
You will head beep tones and the forward target is displayed on the LCD screen.
Disable Forward All Calls:
1. Lift the handset.
2. Press #44 + #.
You will head beep tones and IP phone LCD displays normal status.
External Call Forward: If you set an external phone number as the forward
number, you will need to have the external call permission in your Class of
Service. When the call is from the other extension, that extension needs to have
the external call permission as well. If the call comes from a CO line, the system
Trunk to Trunk transfer function needs to be enabled by your administrator.

Chapter 1 Using The IP Phone
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Note: The manual input Forward All Calls function is superior to the setting on
InterPBX Management Website.
Internal Paging
You can broadcast over the speaker on each extension or extension group.
1. Lift the handset.
2. Press #38 and the specific extension number or extension group number.
3. Broadcast through the handset or microphone.
4. Hang up the phone after broadcasting.
Note: You may not broadcast through a remote extension group, but you can
broadcast through an individual remote extension.
External Paging
You can broadcast over the external amplifier or paging system if it’s connected
with the Voice Gateway.
1. Lift the handset.
2. Press the specific Voice Gateway paging code. (Consult your administrator
for the paging code.)
3. Broadcast over the handset or the speakerphone.
4. Hang up the phone after broadcasting.
Member Login/Logout
If your administrator enables the Member Login/Logout function, you will need
to login to join a specific Extension Group like Customer Service or Sales Dept.
You can login to more than one Extension Group at the same time.
To Login:
1. Lift the handset or press the Speakerphone button.
2. Press #35.
3. Press the Extension Group Number to login. (Consult your administrator for
the Extension Group Number.)
To Logout:
1. Lift the handset or press the Speakerphone button.
2. Press #36.
3. Dial the Extension Group Number to logout.

Chapter 1 Using The IP Phone
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To Check the Status of Login or Logout:
1. Lift the handset or press the Speakerphone button.
2. Press #37.
3. Dial the Extension Group Number.
4. If you hear the dial tone, it means you have already logged in the extension
group. If you hear the busy tone, it means you haven’t logged in the extension
group.
Making Calls Through ARS or Joint Servers
If your company installed InterServer or Voice Gateway in more than one location,
you can directly call remote extensions or PSTN using ARS or Joint Server.
1. Lift the handset.
2. Dial the number as instructed by your Administrator.
Using the Headset
You may use the headset to answer to make calls. Depending on the IP phone
model you are using, attach the headset cord to the headset port at the rear side of
the phone or the handset port.
Connecting to the Headset Port
A headset adapter (6PC4C plug to 4P4C) will come with the IP phone supporting
headset port. Attach one end of the plug to the phone’s headset port and the other
end to your headset. The IP phone will detect the appearance of your headset and
switch to Headset Mode automatically.
Connecting to the Handset Jack
If your IP phone does not provide a headset port, you may use an additional
handset splitter to attach your headset. In this circumstance, you will need to
enable the Headset Mode manually allowing the voice will come out from the
headset.
1. Connecting your headset to the phone through a handset splitter.
2. Using one of the methods below to switch to Headset Mode.
- Press and hold the Menu button for 3 seconds and input your password to
enter the setup mode. Scroll to Mode: Handset item and switch to Mode:
Headset. There is a * sign followed by the current selected mode.
- If your phone provides programmable buttons, go to Button Mapping and
set one button as Headset. Press the assigned button to enable this function.

Chapter 1 Using The IP Phone
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Making Calls
1. Press the Speaker button and dial the number.
2. Press the Speaker button again to end the call.
Answering Calls
1. When ringing, press the Speaker button to answer.
2. Press the Speaker button again to end the call.

Chapter 2 Voice Mail System
19
Chapter 2
Voice Mail System
InterPBX Communication System provides a built-in voice mail system. It allows
callers to leave voice messages in your voice mailbox. You can play the voice
messages or forward voice messages to someone else. You may also record your
personal greetings or edit the message transfer function. With the Unified
Messaging function included you can also listen to the voice messages from your
e-mail.

Chapter 2 Voice Mail System
20
Listening to Messages
If someone leaves messages in your voice mailbox, the system will inform you by the way of
your personal message notification settings. In addition, the LCD on IP phones will show the
number of new messages and the Message lamp will be lit. When you lift the handset or
press the Speakerphone button, you will hear beep tones.
1. Press Message button to access to the voice mailbox (Or press ##).
2. Enter your voice mailbox password and then press # (The default password is
blank).
3. The system will announce the number of messages you have. Follow the
system prompts and press 1 to play the new messages or press 2 to play the
old messages.
4. When listening to messages, you can use the following options to assist you in
reviewing your messages.
Replay: To play the message from the beginning again.
Save & Next: To save the message as an old message and continue to
play the next new message. If you don’t save the message as an old
message or delete it, the message would still be identified as a new
message.
Delete: To delete the message permanently and continue to play the
next message.
Envelope Info: To show the time when the message was recorded and
to show if it is a personal or urgent message.
Forward: The system allows you to record an annotation and transfer
the message to a mailbox or mailbox group; however, if it is a personal
message, it can’t be forwarded.
Reply: This option will be only available when the message was sent by
another mailbox. When you receive the message, you can record an
annotation and reply to the original message sender. The original
message will be appended to your replied message.
Rewind: When you are listening to a message, press the button to
rewind the message by 1 second and then continue to play the message.