DSG Technology IP580 User manual

InterPBX
Communication System
IP580/IP500/IP510 IP Phone
User’s Guide
08IP5XM.acd2.00e/b2.00d.EN9

DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, DSG SoftPhone,
SoftConsole, InterConsole, and S300X are trademarks of DSG Technology, Inc. Windows, Outlook, and Outlook
Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.
Copyright © DSG Technology, Inc. All rights reserved.
DSG Technology, Inc.
7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
http://www.dsgtechnology.com

Table of Contents
3
Table of Contents
Chapter 1 Using The IP Phone ...........................................................................................................5
Overview of IP Phones ....................................................................................................6
Making Internal Calls ......................................................................................................9
Making External Calls......................................................................................................9
Using Authorization Code from Another Extension.................................................10
Answering Calls .............................................................................................................10
Call Options ....................................................................................................................11
Placing a Call on Hold...................................................................................................12
Transferring Calls...........................................................................................................12
Conference Call...............................................................................................................12
Call Waiting.....................................................................................................................13
Accessing Voice Mailbox...............................................................................................13
System Speed Dialing ....................................................................................................14
Personal Speed Dialing..................................................................................................14
Call Pickup ......................................................................................................................14
Call Park ..........................................................................................................................14
Call Forwarding..............................................................................................................15
Internal Paging................................................................................................................16
External Paging...............................................................................................................16
Member Login/Logout..................................................................................................16
Making Calls Through ARS or Joint Servers ..............................................................17
Using the Headset ..........................................................................................................17
Chapter 2 Voice Mail System............................................................................................................19
Listening to Messages....................................................................................................20
Sending A Message ........................................................................................................21
Change Personal Options..............................................................................................21
Accessing Voice Mail Remotely ...................................................................................25
Listening to Your Message via E-mail.........................................................................25
Chapter 3 Recording System ............................................................................................................27
Recording Calls...............................................................................................................28
Playing Recordings ........................................................................................................28
Chapter 4 InterPBX Management Website .....................................................................................31
Login to the InterPBX Management Website .............................................................32
Personal Information .....................................................................................................32
Button Mapping..............................................................................................................33

Table of Contents
4
Answering Option..........................................................................................................37
Mailbox Preferences.......................................................................................................39
Notification......................................................................................................................40
Distribution List..............................................................................................................42
Change Password...........................................................................................................42
Chapter 5 Maintenance......................................................................................................................43
Connecting the IP Phone ...............................................................................................44
Adjusting the Supporting Bracket................................................................................44
IP Phone Setup................................................................................................................45
Appendix A: Specifications...............................................................................................................47
Appendix B: Quick Start Guide........................................................................................................48
Index ....................................................................................................................................................53

Chapter 1 Using The IP Phone
5
Chapter 1
Using The IP Phone
DSG IP Phones provide 9 function keys with commonly used calling features.
The LCD displays your extension number, name, time, caller ID, call status and
call records. At the rear of the phone, there are three RJ-45 ports for connecting to
LAN and PC.

Chapter 1 Using The IP Phone
6
Overview of IP Phones
IP580 IP Phone
Figure: IP580
LCD Display Displays information such as extension number,
name, current time, call status, caller ID, number of
new messages, number of missed calls, forward
destination and others.
Menu Buttons
yPress the Menu button to check call history and
phone book. Use arrow keys to scroll through items
and press Menu to select the displayed item.
yPress and hold the Menu button for 3 seconds to
access setup mode. Use arrow keys to scroll through
items and press Menu to edit or save.
yDuring a call, click the Menu button to function as a
hook flash.
Volume Buttons
Increases or decreases the volume of handset,
headset, or speakerphone.
Ringer Buttons
Increases or decreases ringer volume.

Chapter 1 Using The IP Phone
7
Programmable
Buttons
Can be pro
g
rammed as CO line, CO
g
roup, extension,
extension group or other functions such as
conference, page, park, login or logout.
When defined as CO lines or extensions, the LED
displays different colors to indicate different status：
yNo light：The line is available to use.
ySteady green：The line is in use (off-hook or busy).
yFlashing amber：The line is on hold.
yFlashing red：The line is ringing.
Intercom When the Intercom Button flashes, it indicates an
incoming call from another extension. You can also
press the Intercom Button directly to place internal
calls.
Keypad Same as on traditional phones.
Message Button When the Message Button light is on, it indicates that
you have new messages. Press the Message Button to
access Voice Mailbox.
Auto-Answer
Button
When activated, the phone answers calls
automatically.
DND Button Press to activate Do-Not-Disturb function. Callers will
be forwarded to your Ring-No-Answer setting.
Mute Button During a conversation, press to turn off your
microphone. The caller will not hear your voice.
Speakerphone
Button
To be used to receive or make calls without using the
handset.
Redial Button Press to redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.

Chapter 1 Using The IP Phone
8
IP500/IP510 IP Phone
Figure: IP500 Figure: IP510
LCD Display Displays information such as extension number,
name, current time, call status, caller ID, number of
new messages, number of missed calls, forward
destination and others.
Menu Buttons
yPress the Menu button to check call history and
phone book. Use arrow ke
y
s to scroll throu
g
h items
and press Menu to select the displayed item.
yPress and hold the Menu button for 3 seconds to
access setup mode. Use arrow keys to scroll
through items and press Menu to edit or save.
yDuring a call, click the Menu button to function as
a hook flash.
Volume Buttons
Increases or decreases the volume of handset,
headset, or speakerphone.
Ringer Buttons
Increases or decreases ringer volume.
Keypad Same as on traditional phones.
Message Button When lit, it indicated you have new messages. Press
to access the Voice Mailbox.
Conference
Button
Press the Conference Button to initiate a conference
call with parties who are on hold.
DND Button Press to activate Do-Not-Disturb function. Callers
will be forwarded to your Ring-No-Answer setting.

Chapter 1 Using The IP Phone
9
Rec/Play Button
During a call, press to record the call. When
on-hook, press to play recordings.
Monitor Button To be used to receive or make calls without using
the handset.
Redial Button Press to redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the
call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.
Making Internal Calls
1. Lift the handset or press the Speakerphone button.
2. Wait for the dial tone and dial the extension number. (Also applies to
off-premises extensions or Joint Server’s extension.)
If the number to be reached is set on Programmable Buttons, simply press the
correspondent button to make call. To edit programmable buttons, please refer to
Chapter 4 InterPBX Management Website.
Direct Outward Dialing: If the Administrator enables your Direct Outward
Dialing function, this means that when you lift the handset you will get an
outgoing line. You may press the Intercom button for making internal calls.
Making External Calls
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code such as “0”.
3. Wait for the dial tone and dial the phone number.
You may also press the specific programmable button mapped to a CO Line or a
CO Line Group to get an outside line. When it is set as a CO Line Group, unless
all lines of the group are busy, it will display available status to other extensions.
Direct Outward Dialing: If the Administrator enables your Direct Outward
Dialing function, simply lift the handset and dial the phone number.
Hook Flash: In some circumstances, you might be required to send a Hook Flash
signal to activate certain functions required by the Centrex or others. During a call,
press the Menu button to send a hook flash signal to continue the call.

Chapter 1 Using The IP Phone
10
Using Authorization Code to Make Calls
If you need to make calls from an extension with limited call permission, you may
input a specific Authorization Code allowing you to place calls such as long
distance or international calls.
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code such as “0”.
3. Dial the phone number. You will hear beep tones.
4. Input your Authorization Code. Your call will be connected.
Please consult your Administrator to know your Authorization Code. You could
use the cancel symbol as assigned by the Administrator to cancel the error
authorization code and try again without the need to hang up and dial the
number from the beginning.
Note: Please make sure the Authorization Code is enabled by your administrator
and your Class of Service is allowed to make the calls you desired.
Answering Calls
When the phone rings, lift the handset to answer the call.
Caller ID InterPBX system supports Caller ID. The LCD will display the
extension number and caller’s name when you have internal calls. External caller
ID also displays caller’s phone number when your telecom company enables the
Caller ID service.
Auto-Answer If you enable the Auto-Answer function, all the calls will be
picked up automatically.
Distinctive Ringing If the administrator enables the Distinctive Ringing
function, you can distinguish internal calls from external calls by different ringing
tones.
Busy/Ring-No-Answer If you are not available or busy, the call will be
forwarded to the voice mail system. Depending on the administrator setting, calls
can be redirected to the operator or other locations. You can set your personal
Answering Option (call forwarding). Please refer to Chapter 4 InterPBX