DSG Technology IP590 User manual

InterPBX
Communication System
IP590 IP Phone
User Guide
08IP59M.e0.90d-EN1

DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, IP590, IP580, IP500, IP510, Web-Based InterPBX System
Administration Interface, DSG SoftPhone, SoftConsole, InterConsole, and S300X are trademarks of DSG Technology,
Inc. Windows, Outlook, and Outlook Express are trademarks of Microsoft Inc. Other names used here are
trademarks of their respective owners.
Copyright © DSG Technology, Inc. All rights reserved.
DSG Technology, Inc.
7F, 222 Cheng Teh Road Sec. 4, Taipei 111, Taiwan
Tel: [phone]
Fax: [phone]
E-mail: [email protected]
http://www.dsgtechnology.com

Table of Contents
3
Table of Contents
Chapter 1 Using The IP Phone ...........................................................................................................5
Overview of IP Phone......................................................................................................6
Navigating LCD Display.................................................................................................7
Making Internal Calls ....................................................................................................10
Making External Calls....................................................................................................11
Answering Calls .............................................................................................................11
Call Records ....................................................................................................................12
Placing a Call on Hold...................................................................................................12
Transferring Calls...........................................................................................................13
Conference Call...............................................................................................................13
Call Waiting.....................................................................................................................14
Accessing Voice Mailbox...............................................................................................14
System Speed Dialing ....................................................................................................14
Personal Speed Dialing..................................................................................................14
Call Pickup ......................................................................................................................15
Call Park ..........................................................................................................................15
Internal Paging................................................................................................................15
External Paging...............................................................................................................16
Member Login/Logout..................................................................................................16
Making Calls Through ARS or Joint Servers ..............................................................17
Using the Headset ..........................................................................................................17
Chapter 2 Voice Mail System............................................................................................................19
Listening to Messages....................................................................................................20
Sending A Message ........................................................................................................21
Change Personal Options..............................................................................................21
Accessing Voice Mail Remotely ...................................................................................25
Listening to Your Message via E-mail.........................................................................25
Chapter 3 Recording System ............................................................................................................27
Recording Calls...............................................................................................................28
Playing the Recording....................................................................................................28
Chapter 4 Web-Based Administration Tool....................................................................................31
Login to the Web-Based Administration Tool............................................................32
Personal Information .....................................................................................................32
Button Mapping..............................................................................................................33
Answering Option..........................................................................................................37

Table of Contents
4
Mailbox Preferences.......................................................................................................39
Notification......................................................................................................................40
Distribution List..............................................................................................................42
Change Password...........................................................................................................42
Chapter 5 Maintenance......................................................................................................................45
Connecting the IP Phone ...............................................................................................46
Adjusting the Supporting Bracket................................................................................46
IP Phone Setup................................................................................................................47
Appendix A: Specifications...............................................................................................................49
Appendix B: Quick Start Guide........................................................................................................51
Appendix C: Navigating the LCD Display.....................................................................................55
Index ....................................................................................................................................................57

Chapter 1 Using The IP Phone
5
Chapter 1
Using The IP Phone
The IP590 IP Phone is a full-featured IP phone with a large LCD display. It
provides a 5x20 LCD display, 9 programmable buttons and 9 function keys. The
IP590 also provides a full-duplex speakerphone and PoE function. The LCD
displays your extension number, name, time, caller ID and call status. At the rear
of the phone, there are three RJ-45 ports for connecting to LAN, your PC, and the
Attendant Console.

Chapter 1 Using The IP Phone
6
Overview of IP Phone
Please refer to the figure below to operate your phone.
IP590 Front View
LCD Display Displays information such as extension number,
name, time, call status, caller ID, number of new
messages, missed calls, forward destination and
others.
Soft keys & Line
buttons
yPress soft keys to access Menu, adjust ringer or
enter Phone Book.
yPress Line buttons (L2-L4) to select displayed
features.
yIn Menu option or phone book, use Line buttons
(L1-L4) or arrow soft keys to select items or scroll
pages.
Message Waitin
g
Lamp
yWhen the light is on, it indicates that you have new
messages. Press Message Button or V Mail Line
Button to access Voice Mailbox.
yWhen there is an incoming call, the light is flashing.
Volume Buttons When off-hook, you may increase or decrease the
volume of handset, headset, or speakerphone.
Ringer Buttons Increases or decreases on-hook ringer volume.

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7
Programmable
Buttons
Can be programmed as CO line, CO group,
extension, extension
g
roup or other functions such as
conference, page, park, login or logout.
When defined as CO lines or extensions, the LED
displays different colors to indicate different status：
yNo light：The line is available to use.
ySteady green：The line is in use (off-hook or busy).
yFlashing amber：The line is on hold.
yFlashing red：The line is ringing.
The programmable buttons can be configured
through Web-Based InterPBX System
Administration Interface Button Mapping.
Intercom When the Intercom Button flashes, it indicates an
incoming call from another extension. You can also
directly press the Intercom Button to place internal
calls.
Keypad Same as on traditional phones.
Message Button When the Messa
g
e Button li
g
ht is on, it indicates that
you have new messages. Press Message Button to
access Voice Mailbox.
Auto-Answer
Button
When selected, the phone answers calls
automatically.
DND Button Press DND to activate Do-Not-Disturb function.
Callers will be forwarded to your Ring-No Answer
setting. When the lamp is on, you will receive no
calls.
Mute Button During a conversation, press Mute Button to turn off
your microphone. The caller will not hear your voice.
Speakerphone
Button
Be used to receive or make calls without using the
handset.
Redial Button Lift and handset and press the Redial button to
redial the last external number you dialed.
Hold Button Press to hold a call, or press again to retrieve the call.
Transfer Button During a call, press to transfer a call to another
extension. Or press again to retrieve the call.
Navigating LCD Display
IP590 provides a 5x20 large LCD display. You may follow the on-screen guidance

Chapter 1 Using The IP Phone
8
and use the soft keys at the bottom and line buttons on the right side to select or
edit setting items.
Below is the structure of features and settings.

Chapter 1 Using The IP Phone
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V Mail Press L2 Line Button to access Voice Mail System. You need to press
the password to enter. The default password is blank.
yNew Messages: Press L1 to listen to new messages.
yOld Messages: Press L2 to listen to old messages.
ySend Messages: Press L3 and follow the on-screen guidance to send messages
to a mailbox or a group. For more details, please refer to Chapter 2 Voice Mail
System.
yPersonal Options: Press L4 and follow the on-screen guidance to record
personal greetings, set notify option, mailbox preferences or edit distribution
list. For more details, please refer to Chapter 2 Voice Mail System.
yExit: Back to the main menu.

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D CFWD After you assign the Direct Call Forward target, you may press L3
to enable or disable this function. When enabled, you will see [Fwd to xxx]
displayed on the display. You may also use the function code #44 + call forward
target + # to activate the call forward function or #44# to disable. Call forward
when busy or ring-no-answer can be assigned from the InterPBX web
administration tool.
Redial Press L4 to redial the last outgoing call you made.
Menu Press Menu soft key to access settings as below.
yCall Records: Press L4 and follow the on-screen guidance to check Missed
Calls, Received Calls and Dialed Calls. You may further select one entry and
make calls.
ySettings: Press the password and you may configure the IP phone. For
more details, please refer to Chapter 5 Maintenance.
yD CFWD Setting: Press L3 and press Edit soft key to assign the call
forward target. When completes, you may enable the Call Forward function
from the main menu.
P Book The Phone book syncs with Personal Speed Dial automatically. It
displays names in alphabetic order as set in Comment. After you edit your
Personal Speed Dial from the web-based administration tool, you may select the
entry and dial directly. Notice that if you didn’t assign the name of the speed dial,
the entry goes to “Others”. When setting outgoing call, remember to add the CO
line access code (e.g. 0xxxxxxxx.)
Ring Press -Ring +to adjust ringing volume. When off-hook, press – Vol + to
adjust the voice volume.
Flash During a call with a trunk, you will see Flash displayed on the soft key.
For some functions provided Centrex, you might need to press the Flash to send
Flash signal.
Making Internal Calls
1. Lift the handset or press the Speakerphone button.
2. Wait for the dial tone and dial the extension number. (Also applies to
off-premises extensions or Joint Server’s extension.)

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If the number to be reached is set on Button Mapping (IP580 only), simply press
the corresponding programmable button to call. To edit Button Mapping, please
refer to Chapter 4 Web-Based System Administration Tool.
If the Administrator enables your Direct Outward Dialing function, this means
that when you lift the handset you will get an outgoing line, you may press the
Intercom button (IP580 only) for making internal calls.
Making External Calls
1. Lift the handset or press Speakerphone button.
2. Wait for the dial tone and dial the CO line access code “0” or others as
assigned by your administrator.
3. Wait for the dial tone and dial the phone number.
You may also press the specific programmable buttons mapped to CO Lines or
CO Line Groups to get an outside line.
If the Administrator enables your Direct Outward Dialing function, simply lift the
handset and dial the phone number.
Answering Calls
When the phone rings, lift the handset to answer the call.
Caller ID InterPBX system supports Caller ID. The LCD will display the
extension number and caller’s name when you have internal calls. External caller
ID also displays caller’s phone number when your telecom company enables the
Caller ID service.
Auto-Answer If you enable the Auto-Answer function, all the calls will be
picked up automatically.
Distinctive Ringing If the administrator enables the Distinctive Ringing
function, you can distinguish internal calls from external calls by different ringing
tones.
Busy/Ring-No-Answer If you do not answer the call or if your line is busy, the
call will be forwarded to your voice mailbox after a certain time. You may also
forward calls to other extensions. You can set your personal Answering Option

Chapter 1 Using The IP Phone
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(call forwarding) through Web-Based InterPBX System Administration Interface.
Please refer to Chapter 4 Web-Based System Administration Tool/Answering
Option for more details. As default, the system will redirect calls to AA or VMS
Server when busy or Ring-No-Answer.
Call Records
The IP phone provides calls history. Press the Menu soft key and select Call
Records. You can view Missed Calls, Received Calls, and Dialed Numbers from
the LCD display.
1. When you have missed calls, the LCD will display the message as follows.
2. Press the Menu soft key and select Call Records.
3. Use the line buttons (L1-L3) to select entries.
Missed Calls:‧Displays the latest 10 missed calls.
Received Calls:‧Displays the latest 10 received calls.
Dialed Calls:‧Displays the latest 10 dialed numbers.
4. Use the soft keys and line buttons to scroll through and select entries. You can
press the Dial soft keys to dial directly.
The LCD will display the extension number and user name of internal calls. If the
outside line supports Caller ID, the LCD will also display the phone number of
external calls. If the caller is unknown, the LCD will display “Withheld.” At the
bottom of the LCD, it shows call time (HH:MM).
Note: When you are checking the Call Records, your phone status will be busy.
The phone will automatically leave the Call Records menu if there is no action
been done within 30 seconds.
Placing a Call on Hold
During a call, press the Hold button to put the caller on hold.
To retrieve the call you placed on hold, press the Hold button again. If the CO line
or extension number is set on a programmable button the corresponding LED will

Chapter 1 Using The IP Phone
13
flash amber when on hold. You can directly press the flashing programmable
button to retrieve the call.
If there is no further action taken after holding the call, the call will be recalled to
your station upon timeout.
You can place up to 5 calls on hold. When there is more than one call on hold,
press #14 and the extension number to retrieve a specific internal call or press #13
and the CO line extension number to retrieve a specific external call (The
administrator has to turn on the CO line extension number display function).
When the phone rings, the LCD will display the internal or external call number.
Transferring Calls
1. During a call, press the Transfer button.
2. Dial the extension number you want to transfer.
3. When the party answers, announce the call or simply hang up.
If the party is not available, the call will be bounced back to your station when
timeout.
Conference Call
1. During a call, press the Hold button to hold one party.
2. Call another party. Both internal and external phone number are applicable.
To invite more parties, press the Hold button to hold the call and call the next
one. You can place up to 4 people on hold at the same time.
3. After the call is connected, press the Transfer button and #40 to start the
conference.
4. If you still want to invite more parties to join the conference, press the Hold
button to hold the conference. Call the new party. Then press the Transfer
button and #40 to start the conference.
The conference function allows up to 18 parties in different sessions. Only one
party of each session is required to be in the InterPBX System.
Please consult your administrator for your conference authorization.
Note: Off-Premise extensions cannot initiate a conference but can be invited to
join a conference.

Chapter 1 Using The IP Phone
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Call Waiting
If you enable the Call Waiting function, during a call you will hear a beep
indicating that you have another incoming call. The LCD will also display the
message of an incoming call. However, the caller will hear the normal ringing
tone as usual.
To pick up the incoming call, press the Hold button to hold the current call and
you will be switched to the incoming call. To switch back, press the Hold button
again (For analog phone user, please press the hook flash).
The Call Waiting function only allows one caller in queue. You can enable this
function through web-based administration tool. Please refer to Chapter 4
Web-Based System Administration Tool/Answering Option for more details.
Accessing Voice Mailbox
1. Press the Message button to access to your mailbox.
2. Enter your password and press #. (The default password is blank; you don’t
have to enter any password.)
3. Follow the system prompts to play messages or change settings.
You may refer to the above Navigating LCD Display and select V Mail line button
to access the Voice Messaging system. For more details about Voice Messaging
System, please refer to Chapter 2 Voice Messaging System.
System Speed Dialing
If your administrator has set up specific numbers for system speed dialing, you
can use the defined speed dial numbers.
1. Lift the handset or press the Speakerphone button.
2. Press #20.
3. Press the system speed dialing number (000-199.) (Please consult your
administrator for the available system speed dialing numbers.)
Personal Speed Dialing
In addition to P Book soft key to access Phone Book, you may also use your
personal speed dialing function code to place calls.
1. Lift the handset or press the Speakerphone button.
2. Press #21.

Chapter 1 Using The IP Phone
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3. Press the personal speed dialing number (00-99.)
You may edit personal speed dialing through Web-Based System Administration
Tool. For more details, please refer to Chapter 4 Web-Based System
Administration Tool/Personal Speed Dialing.
Call Pickup
You can pick up any incoming call or a call for a specific extension.
yTo pick up any external incoming call, lift the handset and press #10 when
ringing.
yTo pick up a call for a specific extension, lift the handset and then press #11
and the target extension number that’s ringing.
yTo pick up a call for a group, lift the handset and press the specific group
pickup code when ringing. You have to be one of the group members to pick
up the call for the group. Consult your administrator for the group pickup
code.
Call Park
If you would like to transfer a call to a person that’s not in sight but in the office,
you can park the call in a specific parking slot. The parked call can be picked up
from any other extension.
1. During a call, press the Transfer button and #15.
2. Assign a slot number from 0 to 9.
3. Hang up the phone.
4. You can page and inform the assigned slot number to the corresponding
person to pick it up. You can also move to another extension (in a meeting
room or somewhere else) for pick up.
If the parking slot you want to assign is occupied, you will hear a busy tone. In
this instance, try assigning another parking slot.
To Retrieve A Parked Call:
1. Lift the handset from any extension.
2. Press #15.
3. Input the assigned slot number to pick up the parked call.
Internal Paging
You can broadcast over the speaker on each extension or extension group.

Chapter 1 Using The IP Phone
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1. Lift the handset.
2. Press #38 and the specific extension number or extension group number.
3. Broadcast through the handset or microphone.
4. Hang up the phone after broadcasting.
Note: You may not broadcast through a remote extension group, but you can
broadcast through an individual remote extension.
External Paging
You can broadcast over the external amplifier or paging system if it’s connected
with the Voice Gateway.
1. Lift the handset.
2. Press the specific Voice Gateway paging code. (Consult your administrator
for the paging code.)
3. Broadcast over the handset or the speakerphone.
4. Hang up the phone after broadcasting.
Member Login/Logout
If your administrator enables the Member Login/Logout function, you will need
to login to join a specific Extension Group like Customer Service or Sales Dept.
You can login to more than one Extension Group at the same time.
To Login:
1. Lift the handset or press the Speakerphone button.
2. Press #35.
3. Press the Extension Group Number to login. (Consult your administrator for
the Extension Group Number.)
To Logout:
1. Lift the handset or press the Speakerphone button.
2. Press #36.
3. Dial the Extension Group Number to logout.
To Check the Status of Login or Logout:
1. Lift the handset or press the Speakerphone button.
2. Press #37.
3. Dial the Extension Group Number.
4. If you hear the dial tone, it means you have already logged in the extension

Chapter 1 Using The IP Phone
17
group. If you hear the busy tone, it means you haven’t logged in the extension
group.
Making Calls Through ARS or Joint Servers
If your company installed InterServer or Voice Gateway in more than one location,
you can directly call remote extensions or PSTN using ARS or Joint Server.
1. Lift the handset.
2. Dial the number as instructed by your Administrator.
Using the Headset
You may use the headset to answer to make calls. Please attach one end of the
plug (a 6PC4C plug to 4P4C) come with the phone set to your phone and the
other end to the headset. The IP phone will detect the appearance of your headset
automatically.
Making Calls
1. Press the Speaker button and dial the number.
2. Press the Speaker button again to end the call.
Answering Calls
1. When ringing, press the Speaker button to answer.
2. Press the Speaker button again to end the call.

Chapter 2 Voice Mail System
19
Chapter 2
Voice Mail System
InterPBX Communication System provides a built-in VMS System. It allows
callers to leave voice messages in your voice mailbox. You can play the voice
messages or forward voice messages to someone else. You may also record your
personal greetings or edit the message transfer function. With the Unified
Messaging function included you can also listen to the voice messages from your
e-mail.

Chapter 2 Voice Mail System
20
Listening to Messages
If someone leaves a new message in your voice mailbox, the system will inform you by the
way of your personal message notification settings. The LCD on IP phones will show the
number of new messages and the Message lamp will be on. When you lift the handset, you
will hear two short dial tones. If your phone is an analog phone, you will hear two short dial
tones to alert you that you have new messages when you lift the handset.
1. Press Message button to access to the voice mailbox (For analog phones,
please press ##).
2. Enter your voice mailbox password and then press # (The default password is
blank).
3. The system will announce the number of messages you have. Follow the
system prompts and press 1 to play the new messages or press 2 to play the
old messages.
4. When listening to messages, you can use the following options to assist you in
reviewing your messages.
Replay: To play the message from the beginning again.
Save & Next: To save the message as an old message and continue to
play the next new message. If you don’t save the message as an old
message or delete it, the message would still be identified as a new
message.
Delete: To delete the message permanently and continue to play the
next message.
Envelope Info: To show the time when the message was received and to
show if it is a personal or urgent message.
Forward: The system allows you to record an annotation and transfer
the message to a mailbox or mailbox group; however, if it is a personal
message, it can’t be forwarded.
Reply: This option will be only available when the message was sent by
another mailbox. When you receive the message, you can record an
annotation and reply to the original message sender. The original
message will be appended to your replied message.