Mitel 5560 IPT none User manual

MITEL
5560 IPT
User Guide

NOTICE
The information contained in this document is believed to be accurate in all respects but
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change without notice and should not be construed in any way as a commitment by Mitel
or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no
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new editions of it may be issued to incorporate such changes.
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Corporation.
TRADEMARKS
Mitel is a trademark of Mitel Networks Corporation.
Windows and Microsoft are trademarks of Microsoft Corporation.
Other product names mentioned in this document may be trademarks of their respective
companies and are hereby acknowledged.
Mitel 5560 IPT
User Guide
November 2011
®,™ Trademark of Mitel Networks Corporation
© Copyright 2011, Mitel Networks Corporation
All rights reserved

Mitel 5560 IPT User Guide
Table of Contents
ABOUT YOUR 5560 IPT ......................................................................................1
Elements of Your 5560 IPT............................................................................................ 2
Ring/Message indicators...........................................................................................................3
TIPS FOR YOUR COMFORT AND SAFETY .......................................................4
Don't cradle the handset! ..........................................................................................................4
Protect your hearing ..................................................................................................................4
Adjust the viewing angle............................................................................................................4
5560 IPT AUDIO PATHS......................................................................................6
Tips for Using this Guide ............................................................................................... 6
USING YOUR DEFAULT WINDOWS AND KEYS ............................................... 7
5560 IPT Default Window and Keys .............................................................................. 7
Getting Started with 5560 IPT........................................................................................ 8
For Users on Resilient 3300 ICP Systems .................................................................... 9
USING YOUR 5560 IPT APPLICATIONS .......................................................... 10
Using the Settings Application ..................................................................................... 11
CUSTOMIZING YOUR 5560 IPT........................................................................ 12
Specify User Information ............................................................................................. 12
Using the Onscreen Keyboard..................................................................................... 13
Using the Dial pad to Enter Information....................................................................... 13
Specify Text Size ......................................................................................................... 14
Specify Call Notification Behavior................................................................................ 14
Specify Display Brightness and Contrast..................................................................... 14
Change User PIN......................................................................................................... 15
Handset Configuration ................................................................................................. 15
Enable a Screen Saver................................................................................................ 15
Specify Audio Feedback Options................................................................................. 16
PROGRAMING FEATURES ON YOUR KEYS ..................................................17
Tips for Programming Features ................................................................................... 17
Program Feature Keys Using the Settings Application................................................ 18
Edit Key Labels............................................................................................................ 19
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Mitel 5560 IPT User Guide
Edit Float Key Behavior ............................................................................................... 20
Clear Programming from a Key ................................................................................... 20
USING THE PEOPLE APPLICATION................................................................ 21
Setting Up Your Contact List ....................................................................................... 21
Editing information in your contact list ......................................................................... 21
Finding a contact in your Contact List.......................................................................... 22
USING THE CALL HISTORY APPLICATION.................................................... 23
Setting Up Call History List .......................................................................................... 23
USING THE MOVE KEYS APPLICATION.........................................................24
Restrictions and Alerts for performing Move and Swap............................................... 24
To Move Keys:............................................................................................................. 25
To Swap Keys:............................................................................................................. 25
USING THE CALL FORWARDING APPLICATION........................................... 26
Program Call Forward Profiles..................................................................................... 26
Activate Call Forwarding Profile................................................................................... 27
Cancel Call Forwarding Profile .................................................................................... 27
Editing the Default Profile ............................................................................................ 27
MAKING AND ANSWERING CALLS ................................................................ 28
Dial from a Private Line Key ........................................................................................ 28
Dial from a Speed Call Key.......................................................................................... 28
Dial from the People Application.................................................................................. 28
Dial from the Keypad ................................................................................................... 29
Phone Book ................................................................................................................. 29
Answer a call ............................................................................................................... 29
To answer using speaker/microphone:........................................................................ 30
End a call ..................................................................................................................... 30
Switch between two active calls .................................................................................. 30
Redial........................................................................................................................... 30
Redial - Saved Number ............................................................................................... 30
Handsfree Operation ................................................................................................... 31
Handsfree Operation Examples................................................................................... 32
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Mitel 5560 IPT User Guide
v
CALL HANDLING ..............................................................................................33
Hold ............................................................................................................................. 33
Transfer ....................................................................................................................... 33
Conference .................................................................................................................. 34
Conference Split .......................................................................................................... 34
Add Held ...................................................................................................................... 34
Swap............................................................................................................................35
USING OTHER FEATURES...............................................................................36
Account Codes ............................................................................................................ 36
Attendant Call Hold - Remote Retrieve........................................................................ 36
Callback ....................................................................................................................... 36
Call Park ...................................................................................................................... 37
Call Pickup................................................................................................................... 38
Campon ....................................................................................................................... 38
Direct Paging ............................................................................................................... 38
Do Not Disturb ............................................................................................................. 39
Emergency Calls.......................................................................................................... 39
EMERGENCY CALLS WHEN EMERGENCY CALL ROUTING PROGRAMMED.................40
Group Paging / Meet Me Answer................................................................................. 40
Hot Desking ................................................................................................................. 41
Hot Desk - PIN Change ............................................................................................... 41
Message ...................................................................................................................... 42
Message Waiting Indicator .......................................................................................... 42
Override (Intrude) ........................................................................................................ 42
Paging..........................................................................................................................42
Speak@Ease............................................................................................................... 43
Speed Call ................................................................................................................... 43
Tag Call ....................................................................................................................... 43
Trunk Flash.................................................................................................................. 44

Mitel 5560 IPT User Guide
ABOUT YOUR 5560 IPT
The Mitel 5560 IPT® is a full-feature, dual port, enterprise-class financial trading device
that provides voice communication over an IP network. Engineered specifically for the
high call volumes of trading environments, the 5560 IPT features:
two large graphics displays (160 x 320) with self-labeling keys
optional simultaneous access to two active calls
The 5560 IPT offers 190 programmable multi-function keys for one-touch feature access.
It also provides ten fixed feature keys for convenient access to features such as
Conferencing, push-to-talk microphone, customizable user settings, and navigational
keys to access various screens and application layers.
The 5560 IPT supports Mitel Call Control (MiNet) protocol. It also supports Hot Desking
and Resiliency, and can be used as a Teleworker phone.
Note: Line Interface Module and Conference Unit are not supported.
Figure 1. The 5560 IPT
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Mitel 5560 IPT User Guide
Elements of Your 5560 IPT
Feature Function
1) Left Side and
2) Right Side Displays
Provides two large, high-resolution viewing
areas that assist you in selecting and using
5560 IPT features.
3) Ring/Message Indicator Flashes to signal an incoming call or to
indicate a message waiting in your voice
mailbox.
4) Handsfree Speaker Provides audio for Handsfree calls and
paging.
5) Fixed Function Keys and Common Keypad Common and fixed-function keys provide the
following 5560 IPT functions, and audio
control capability for both Left and Right
displays:
Speaker: enables and disables Handsfree
mode. See Handsfree Operation on page 31
for more information.
Menu: provides access to menus for your
5560 IPT's additional features.
Trans/Conf: initiates a call transfer or
establishes a three-party conference call.
Hold: places the current call for the
corresponding handset (left or right) on hold.
Release (two keys, one for each handset):
when pressed during a call, ends the call (for
the corresponding left or right handset).
Microphone either toggles the microphone ON
and OFF (when pressed and immediately
released), or allows push-to-talk microphone
use (when pressed and held). Illuminated LED
indicates microphone ON state for the
selected call.
Vol + and Vol - provide volume control for the
handset and handsfree speakers.
Keypad: use to dial or enter numbers on the
active display.
Cancel: use to end a call.
6) Navigation Page Keys for the Right Side
and
7) Navigation Page Keys for the Left Side
Use to display additional pages of information.
The 5560 IPT has three page navigation keys
for each display: Back, Next, and Home.
Pages 1, 3, 5, 7, 9, and 11 display on the left.
Pages 2, 4, 6, 8, 10 and 12 display on the
right. Press the Home key under either display
to return to the Phone Application (Page
Menu). Page Menu on Left Side displays 6
page labels on 6 (left) programmable keys.
Page Menu on Right Side displays 6 page
labels on 6 (left) programmable keys.
8) Left and Right Keys Left and Right: Maintain control over the
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Mitel 5560 IPT User Guide
Feature Function
common keys, which include Speaker,
Trans/Conf, Vol +,Vol -, float keys,
programmable keys, and the keypad.
9) Softkeys On the Left and Right sides, the top three
keys closest to the outside edges of the
terminal are softkeys. Key labels are
determined by ICP programming and can
change depending on context.
10) Float Keys On both Left and Right sides, the top three
keys closest to the center of the terminal are
Float keys. Up to six concurrent incoming calls
appear on the shared Float keys with
associated labels.
11) Programmable Feature Keys Total of 190 self-labeling programmable keys
(16 keys on each of twelve pages less two
prime line keys on page 1.).
These keys can be programmed as speed call
keys, feature keys, applications, or line
appearance keys, according to your
communication needs. The two feature keys
on the bottom right of page 1 of the Left
display are always Prime Line keys.
12) Handsets You can connect one or two handsets to the
5560 IPT. For more information about audio
device connectivity, refer to the 5560 IPT
Installation Guide.
Ring/Message indicators
When indicator is… it means that…
Flashing once rapidly Your 5560 IPT is ringing
Flashing slowly A message or callback message is waiting at your 5560 IPT
Off Your 5560 IPT is idle, or you are on a call
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Mitel 5560 IPT User Guide
TIPS FOR YOUR COMFORT AND SAFETY
Don't cradle the handset!
Prolonged use of the handset can lead to neck, shoulder, or back discomfort, especially if
you cradle the handset between your ear and shoulder. If you use your 5560 IPT a lot,
you may find it more comfortable to use a headset. See the headset usage section on
page 30 for more information.
Protect your hearing
Your 5560 IPT has a control for adjusting the volume of the handset receiver or headset.
Because continuous exposure to loud sounds can contribute to hearing loss, keep the
volume at a moderate level.
Adjust the viewing angle
The stand built into your 5560 IPT tilts to give you a better view of the keys. Refer to
Figure 2.
To tilt your 5560 IPT for better viewing:
1. With the front of the 5560 IPT facing away from you, locate the adjustment handles
on either side of the terminal stand and push them away from you to loosen.
2. Tilt the stand to the desired position and then pull the ratchet handles toward you to
tighten.
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Mitel 5560 IPT User Guide
Figure 2. Adjusting the viewing angle
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Mitel 5560 IPT User Guide
5560 IPT AUDIO PATHS
You can operate the 5560 IPT with a single handset/headset or with one
handset/headset on each side. In the case of a single handset/headset, you must select
the handset/headset port to use by pressing the RIGHT or LEFT key. For example, if
your single handset is connected to the Left side, and you press the LEFT key, then
audio is presented to your handset. If you press the RIGHT key in the same situation,
then selecting a line key or feature key will not present audio to the left handset.
Tips for Using this Guide
When this guide tells you to press one of the keys—for example, “Press Speaker”—it
means press the Left or Right key to set the context to the left or right handset, as
needed in your particular call situation. An exception to this rule is the “Release” key,
one of which is located on each side. Simply press the Release key on the
appropriate side.
When this guide tells you to access a feature menu—for example, “Press the key you
have programmed as People”—it means press the key that you have programmed as
“People”, whether it is programmed on the Left side or the Right. All applications
launch on the left-hand display, regardless of Left/Right context.
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Mitel 5560 IPT User Guide
USING YOUR DEFAULT WINDOWS AND KEYS
The default 5560 IPT windows and keys are shown and described below. The default
Phone window provides access to your programmed feature keys.
Figure 3. Default Display Windows
5560 IPT Default Window and Keys
Refer to Figure 3 above.
Feature Function
1) Softkeys Allow you to access the call control
features that pertain to the feature you are
currently using. These keys are non-
programmable and are specific to the
application or the state of the terminal. The
5560 IPT provides 6 softkeys, 3 on each
side. Softkey prompts appearing in the
display correspond to the relevant call, so
you may see different contextual softkey
prompts on each side at the same time.
2) Float Keys Display the queue of ringing calls. Up to
six concurrent incoming calls appear on
float keys with associated labels. For more
information see “Edit Float Key Behavior
on page 20.
3) Programmable Keys Launch specific call control features. Press
the Menu key and select the Settings
application to program these keys. The
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Mitel 5560 IPT User Guide
Feature Function
5560 IPT provides 16 programmable keys
per page on each display (a maximum of
190 programmable keys when prime line
keys are taken into account). For
instructions about programming the keys,
see Programming Features on Your Keys
on page 17 .
4) Page Navigation Keys Display additional pages of information.
The 5560 IPT has three page navigation
keys for each display: Back, Next, and
Home. Pages 1, 3, 5, 7, 9, and 11 are
displayed on the left. Pages 2, 4, 6, 8,10
and 12 are displayed on the right.
Press the Home key under either display
to return to the Phone Application (Page
Menu). Page Menu on Left Side displays 6
page labels on 6 (left) programmable keys.
Page Menu on Right Side displays 6 page
labels on 6 (left) programmable keys.
5) Status Line The left side status line displays User
Information.
The right side status line displays time,
date, and icons indicating feature states as
follows:
Message Waiting ( ) - Indicates
new voice mail.
DND ( ) - Indicates DND (Do not
disturb) mode.
Logged in as ( ) – Indicates that a
hot desk user is logged in.
6) Information Area Provides prompts in most applications.
Content changes based on the
application/context.
7) Footer Shows context and summary information
based on information in the Programmable
Keys area, such as page labels and
quantity of items.
Getting Started with 5560 IPT
When you receive your 5560 IPT, you need to program features and applications.
Pressing the Menu key provides a list of the applications you can use to customize your
5560 IPT. (See Figure 4, left display.)
Use the Settings application to program your personal settings like key programming,
display brightness, and audio level. Use the People application to access/edit your
contact list, or the Call Forwarding application to set up call forwarding profiles. For more
information about the applications, see Using Your 5560 IPT Applications on page 10.
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Mitel 5560 IPT User Guide
Programming of all keys (both left and right sides) is performed from the left side.
Figure 4. Menu Display Windows
For Users on Resilient 3300 ICP Systems
If during a call, you hear a beep repeated every 20 seconds it means that your 5560 IPT
is switching to a secondary 3300 ICP system. After the call is cleared, the 5560 IPT
switches over to the secondary ICP. There may be a change in operation of some keys
and features. Normal operation resumes when your 5560 IPT switches back to the
primary system. If your 5560 IPT is idle and switched to the secondary system, you'll see
a flashing rectangle on the display. The rectangle remains until the switch to the primary
system is complete.
If the 5560 IPT fails over to the secondary ICP, you have access to your mailbox on the
secondary ICP only if a mailbox has been programmed for you by your Administrator.
Note: The mailbox on the secondary ICP will not contain the same messages as the
mailboxes on the primary ICP. Any preferences that are voice mail-related are not
carried from the primary ICP to the secondary ICP. These preferences must be set
on both ICPs.
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Mitel 5560 IPT User Guide
USING YOUR 5560 IPT APPLICATIONS
Your 5560 IPT provides applications that simplify use of your telephony device. The
default Phone application is embedded in the 5560 IPT and provides a display of
softkeys along with any keys you have programmed. This display also provides
information like time and date, Calling Line ID, and Hot Desk indicators. The Phone
application is automatically displayed when all other windows are closed. You can also
invoke the Phone application by pressing either Home page navigation key. When Left
Home Page navigation key is pressed, then Page Menu will be displayed on Left Side
display, which displays 6 page labels on 6 (left) programmable keys. Similarly when Right
Home Page navigation key is pressed, then Page Menu will be displayed on Right Side
display, which displays 6 page labels on 6 (left) programmable keys.
To access all other applications, press the Menu fixed function key to open the
Applications window on the left side of the terminal.
To open an application, press the key beside the application name:
Login/Logout: Use these applications to log in and out as a Hot Desk user. See Hot
Desking on page 41 for more information.
Do Not Disturb: Use this application to enable/disable the Do Not Disturb feature.
See Do Not Disturb on page 39 for more information.
Call Forwarding: Use the Call Forwarding application to create Call Forward profiles
that identify where to send your incoming calls. The Call Forwarding window displays
a list of the Call Forwarding profiles you have created and indicates which one is
active. See Using the Call Forwarding Application on page Error! Bookmark not
defined. for more information about adding, editing, deleting, and activating Call
Forwarding profiles.
Settings: Use the Settings application to display and quickly change your current
configuration settings and personal key programming. See Using the Settings
Application on page 11 for more information.
People: Use the People application to add, delete and edit contact names and
numbers. You can also dial anyone on your contact list from the People application.
The People window displays up to eight contacts per page, ordered alphabetically by
last name. See Using the People Application on page 21 for more information.
Call History: Use the Call History application to view All or Outgoing or Incoming
calls or to delete Incoming or Outgoing or All calls history. You can also dial anyone
on your call history list from the Call History application. The Call History window
displays up to seven calls per page, ordered chronologically. See Using the Call
History Application on page 22 for more information.
Move Keys: Use the Move Keys application to Move (Cut &Paste) or to Swap
Programmable keys. See Using the Move keys Application on page 24 for more
information.
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Mitel 5560 IPT User Guide
Using the Settings Application
Use the Settings application to access general configuration options and to program
personal keys.
To access the Settings application:
1. Press the Menu fixed function key.
2. Press Settings to open the Settings window and display the following configurable
options:
Programmable Keys: to assign features (like "Speed Call") and applications
(like "People") to the programmable keys on your 5560 IPT (See page 18 )
User Information: to specify your name and/or extension number (See page 12)
Text Size: to specify the font size (large or small). (See page 14 )
Call Notification: to specify when the default Phone window should appear.
(See page 14 )
Brightnessand Contrast: to adjust the display brightness and contrast of your
5560 IPT. (See page 14 )
Change User PIN: to change your HotDesk PIN number. (See page 15.)
Handset Configuration: to configure the 5560 IPT handset. (See page 15.)
Screen Saver: to specify a specific time of inactivity on your 5560 IPT that
triggers the screen saver to display. (See page 15 )
Audio Feedback: to enable, disable, and adjust the volume of the audio
feedback (error beeps). (See page 16.)
About 5560 IPT: to display information about the software release.
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Mitel 5560 IPT User Guide
CUSTOMIZING YOUR 5560 IPT
Use the Settings application to customize your 5560 IPT.
Note: The System Administrator can invoke a Lock to Factory default option on a
per-5560 IPT basis. When this is in effect, programmable keys are set by the system
administrator and you cannot change them.
Specify User Information
To specify the number and name displayed on your 5560 IPT:
1. Press the Menu fixed function key.
2. Press Settings.
3. Press User Information.
4. Press Edit Name.
5. Do one of the following:
In the on-screen keyboard, press the appropriate letters to spell your name. (See
Using the Onscreen Keyboard on page 13 for more information.)
Use the dial pad to enter name information. (See Using the Dial pad on page 13
for more information.)
6. Press Save.
7. Press Edit Number.
8. Do one of the following:
In the on-screen keyboard, press the appropriate numbers for your line. (See
Using the Onscreen Keyboard on page 13 for more information.)
Use the dial pad to enter number. (See Using the Dial pad on page 13 for more
information.)
9. Press Save.
10. Press Save again.
Note: Press Cancel at any time to exit this application without making any changes
or press Clear to clear the entered name and number. Press Close to close the
window and return to the default window.
Note: The name and/or number information that you program appears at the top of
the left display.
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Mitel 5560 IPT User Guide
Using the Onscreen Keyboard
The onscreen keyboard is used to enter name and number information into 5560 IPT
applications and features.
To type Name information when the onscreen keyboard appears:
Press the “Next” page navigation key to see uppercase letters. Press the “Back” page
navigation key to return to the lowercase selection.
Repeatedly press the key next to the character you want to enter until that character
is highlighted and then press Insert. If you make an error, use the control key and
Backspace to make corrections.
After you have entered all characters, press Save.
To type Number information when the onscreen keyboard appears:
Press the key beside the digit you want to enter.
When you have finished selecting digits, press Save.
Using the Dial pad to Enter Information
You can use the standard dial pad keys 0-9, *, and #, to enter a name. The following
table illustrates the characters you can enter by pressing a key consecutively. For
example, to enter the letter “e”, press the ‘3’ key twice.
Characters are automatically inserted after a one-second delay. If you make an error, use
the control key and Backspace to make corrections.
Key Characters
1 1
2 a b c A B C 2
3 d e f D E F 3
4 g h i G H I 4
5 j k l J K L 5
6 m n o M N O 6
7 p q r s P Q R S 7
8 t u v T U V 8
9 w x y z W X Y Z 9
0 0
* *
# #
Note: When a text entry window is open, you cannot use the dial pad for dialing.
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Mitel 5560 IPT User Guide
Specify Text Size
To specify the text size that displays on the 5560 IPT:
1. Press the Menu fixed function key.
2. Press Settings.
3. Press Text Size.
4. Select Large Text or Small Text.
5. Press Save.
Note: In some instances, using Large Text size may result in truncated key labels. To
restore proper key labeling, switch back to the default Small Text setting.
Specify Call Notification Behavior
To specify that the default Phone application automatically displays when you are making
or receiving calls:
1. Press the Menu fixed function key.
2. Press Settings.
3. Press Call Notification.
4. Press the appropriate option to identify when you want the default Phone window to
display:
Select this option… To make the Phone window open when…
Made you begin an outgoing call
To my prime line you receive an incoming call on your prime line
To my other lines you receive an incoming call on any line other than your prime line
5. Press Save.
Note: Press the Cancel softkey at any time to exit this application without making
any changes.
Specify Display Brightness and Contrast
You can adjust the brightness and contrast for both displays using the Settings
application.
To adjust the display brightness and contrast:
1. Press the Menu fixed function key.
2. Press Settings.
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