Samsung SVMi-4 User manual

Contents
■About this Guide
■Quick Reference Flow Chart
■Accessing Your Mailbox
■Getting Started
■Listen To Your Messages
■Sending Messages
■Personal Greetings
■Mailbox Administration
■Personal Services
■Keyset User Features
■Interactive Displays

EU Declaration ofConformity(RTTE)
SamsungElectronics Co.,Ltd.
259 Gongdan-Dong, Gumi-CityKyungbuk,Korea,730-030
(factoryname,address)
declareunderoursoleresponsibilitythat theproduct
DigitalKeyphoneSystem"DCSCompactII"
towhichthisdeclarationrelates isinconformitywith
RTTEDirective 1999/5/EC(AnnexII )
LowVoltageDirective 73/23/EEC
EMC Directive 89/336/EEC:92/31/EEC
By applicationof thefollowingstandards
EN55022 :1998 IncA1:2000*
.........................................................................................
EN61000-3-2:1995 Inc.A1/A2:1998
.........................................................................................
EN61000-3-3:1995,EN61000-4-2:1995 Inc.A1:1998,EN61000-4-3:1996 Inc.A1:1998
.........................................................................................
EN61000-4-4:1995,EN61000-4-5:1995,EN61000-4-6:1996,EN61000-4-8:1993
.........................................................................................
EN61000-4-11:1994,AS/NZS3548:1995
.........................................................................................
EN60950 ;1992+A1+A2+A3+A4+A11
.........................................................................................
.........................................................................................
(Manufacturer)
SamsungElectronics Co., Ltd
259,Gongdan-Dong, Gumi-City
Kyungbuk,Korea, 730-030
Tae-eokJang/GeneralManager
................................................. .................................................................................
(place and date ofissue) (name andsignature ofauthorized person)
(Representative intheEU)
SamsungElectronics EuroQALab.
BlackbusheBusiness Park
SaxonyWay,Yateley,Hampshire
GU46 6GG, UKIn-Seop Lee /Manager
................................................. ...............................................................................
(place and date ofissue) (name andsignature ofauthorized person)
2001-04-03
2001-03-31 TE Jang
IS Lee

How to use this online guide
This User Guide is a reference guide for the mailbox owner on the SVMi-4
system. To navigate in this guide, point the cursor at the topic you want
(in blue text) and click, or click on one of the following:
Go to the next page.
Go to the previous page.
Go to the home page.
Go to the index.
Return to this "How to use" page.
Go to the search command.
How to use this online guide

Note: For best results when viewing the SVMi-4 User Guide, increase the mag-
nification level of the page to 200% by using the magnification box at the bot-
tom of the window.
How to print this online guide
This guide was designed for online viewing, but if you prefer to print it do the
following:
1. Use File > Page Setup to set general printing options. The available options
will vary with different printers and drivers. See your printer documentation
for details.
2. Click the Print button , or choose File > Print. Specify the printer,
page range, number of copies, and other options, and click OK.
How to use this online guide

About this Guide
This User Guide describes how to set up your mailbox, and how to use the vari-
ous mailbox owner features. Please read this guide carefully before you use
your mailbox.
Your voice mailbox is capable of storing private messages,offers a number of
options for sending or redirecting messages,and provides several ways to noti-
fy you of new messages or calls.
This guide can be used by mailbox owners from within the office or from tele-
phones outside the office. The basic operation is the same, but the access
method will be different. See the Quick Reference Flow Chart for details.
Note that some features and prompts detailed here may not be available to all
mailbox owners. See your system administrator if you have questions about fea-
ture availability.
About this Guide - Page 1

Quick Reference Flow Chart
Flow Chart - Page 2
MAILBOX MAIN MENU
1 New Messages
2 Record and Send Message
3 Saved Messages
5 Personal Greetings
6 Mailbox Administration
# Personal Services
1 and 3 - While Listening to Messages
111
23
45
67
89
99
000
###
Play Messages Previous Message
Save Messages Discard Messages
Reply to Sender Call Sender
Forward a Copy Rewind 5 Secs
Pause, Resume Forward 5 Secs
Change Speed Cancel
Play Options Msg Information
Skip Messages Scan Messages
✱
2 - While Recording Messages
1
2
3
6
7
77
8
9
99
0
#
Review Recording
Stop Recording, Append
Discard, Re-record
SEND, then Copy
Rewind 5 Secs
Change Volume
Pause, Resume
Forward 5 Secs
Change Speed
Cancel
Play Options
SEND, NO Copies
✱
6-Mailbox Admin
1
2
3
4
Message Alert
Pager Notification
Deleted Messages
Undelivered Messages
5-Personal
Greetings
Edit Mailbox
Greeting
#-Personal Admin
1
2
Change Password
Record Name

Accessing Your Mailbox
Outside Callers
●Dial the phone number that will be answered by the SVMi-4. The main
greeting will answer.
●At the main greeting,dial # plus your mailbox number (mailbox numbers
usually match your extension number).
●Enter your personal mailbox password when prompted (the default password
is 0000).
Internal Callers
●Dial the SVMi-4 Access Number (normally 519) or press the key assigned to
ring SVMi-4 [VMMSG].
●Enter your personal mailbox password when prompted (the default password
is 0000).
Accessing Your Mailbox - Page 3

At this point, inside and outside callers follow the same instructions. You
will hear a message stating the number of messages left in your mailbox. You
will then hear the Mailbox Owner Main Menu with the following options:
1Listen to New Messages - See Listen to your Messages.
2 Record and Send Message - See Sending Messages.
3Review Saved Messages - See Listento your Messages.
5 Personal Greetings - See Personal Greetings.
6 Mailbox Administration - See Mailbox Administration.
# Personal Services - See Personal Services.
✱✱Disconnect.
Accessing Your Mailbox - Page 4

Getting Started
Using your new mailbox is as simple as following a few simple spoken instruct-
ions. First-time users should read this User Guide as a tutorial. The first things
to do are:
●Access your mailbox - You already know how to do this(see page 3).
●Record a personal greeting - See Personal Greetings.
●Set your password - See Personal Services.
●Record your name - See Personal Services.
When you have completed these steps,your mailbox is set up and ready to
use.
Getting Started - Page 5

Listen To Your Messages
If there are new messages in your mailbox your VMMSG key will be lit.
Call the SVMi-4 by pressing this key, and when prompted enter your password.
Select [1] to listen to new messages or [3] to listen to saved messages.
1To play / replay the message you just heard.
11 To play the previous message.
2To save the message you just heard and listen to the next message.
3To delete the message you just heard and listen to the next message.
4To reply to the message. This will allow you to leave a message in the
mailbox of the sender (if the sender has a mailbox on this system).
5To return the call directly to the telephone number that left the message.
6To forward the message and save a copy - See Message Forwarding.
7To rewind the message 5 seconds.
77 To change playback volume of the recording.
8To pause or resume during message playback.
Listen to Your Messages - Page 6

9To fast forward the message 5 seconds.
99 To change playback speed of the recording.
0To play Help options.
00 To hear the time and date, and sender's information,for the message you
just heard. Sender information is not available on outside calls.
#To move to the next message. Does not save or discard current message.
## To scan. Plays first 7 seconds of message then skips to next message. To
stop scanning press 1.
✱✱
To cancel and return to previous menu.
Listen to Your Messages - Page 7

Message Forwarding Options
If option [6] is selected from the message play menu, you will be given the
option to Forward this message to another subscriber.
The subscriber can be selected by dialling the mailbox number (nnn) using the
directory service (#) or you may also add comments and leave it as a memo to
yourself (##).
The SEND and Copy Service (option [6]) allows a user to send copies of a mes-
sage to multiple recipients easily. A different introduction message may be left
for each recipient.
Message Forwarding Options - Page 8

Sending Messages
Press 2 from the Main Menu.
Record your message at the tone. After recording the message, you will hear
the Send Menu with the following functions:
1Select the recipient.
2Record the message.
3Follow instructions to review, continue, re-record or accept it or continue
sending it to other subscribers using the Send then Copy option.
Sending Messages - Page 9

Personal Greetings
To set a personal mailbox greeting,press [5] from the Main Menu.
Your personal greeting will be played every time someone reaches your mailbox.
A typical text for a personal greeting message is:
"Hello, this is ........ sorry I can't take your call right now. Please leave your name
and number and I will get back to you as soon as I can."
Follow the instructions to record your greeting message. When you have finish-
ed recording your messageyou will be able to listen to the message you
recorded, save the message you recordedand return to the previous menu,
record the message again, or exit without saving the message.
Personal Greetings - Page 10

Mailbox Administration
The Mailbox Administration menu is used to turn on and off your pager notifica-
tion, message alert options and other sent message control features.
Message Alert
When this function is activated, the SVMi-4 will call any outside or internal tele-
phone number after each message is left in your voice mailbox. To hear your
message at the remote location, pick up the telephone and enter your access
code.
●From the mailbox main menu press 6 for mailbox administration.
●Press 1 for message alert.
●Two options are available to you.
Press 1 to toggle message alert on and off.
Press 2 to set the destination phone number.
Pager Notification
When this function is activated, the SVMi-4 will call your beeper service and
notify you after each message is left in your voice mailbox.
Mailbox Administration - Page 11

●From the mailbox main menu press 6 for mailbox administration.
●Press 2 for pager notification.
●Only one option is available to you.
Press 1 to toggle pager notification on and off.
NOTE: Your pager number must be programmed by the system administrator.
Undelete
When this function is activated, the SVMi-4 will allow you to undelete any mes-
sages that you have recently deleted (up to 3 am the following morning).
●From the mailbox main menu press 6 for mailbox administration.
●Press 3 for deleted messages.
Deleted voice mail messages are temporarily stored in memory until 3 am the
following day. Select this option to recover ("undelete") previously deleted
messages during this period.
Mailbox Administration - Page 12

Undelivered Retrieval
When this function is activated, the SVMi-4 will allow you to recall any mes-
sages you have sent that have not yet been picked up by the recipient.
●From the mailbox main menu press 6 for mailbox administration.
●Press 4 for undelivered messages.
This useful feature will allow you to cancel any messages that have not yet
been picked up by the recipient.
Mailbox Administration - Page 13

Personal Services
The Personal Administration menu is used to set your password and record your
name.
Setting Your Password
●From the main mailbox menu press #.
●Press 1. The current password will be played and you will have the chance
to change it.
Recording Your Name
Use this option to record your name. Your recorded name is played in several
different situations. It is important to record your name for proper operation
of the SVMi-4 system.
●From the main mailbox menu press #.
●Press 2. The current name will be played and you will have the chance to
change it.
Personal Services - Page 14

Keyset User Features
The following options are available if you have a DCS keyset. They require setup
by the system administrator.
Message Waiting Lights
When a new message is left in your mailbox, the voice mail message light on
your keyset will flash. Press this flashing key and follow the prompts to retrieve
messages.
Answer Machine Emulation
If you have an Answer Machine Emulation key programmed on your keyset, you
can use it to monitor calls going to your voice mail, and optionally answer
them. The operation of this feature is similar to screening a call on a home
answering machine.
Your keyset must be set to forward on no answer to voice mail. After ringing
your station the caller will be connected to voice mail and hear your personal
greeting before leaving a message. During this time you will be monitoring the
connection between the caller and your voice mailbox. You can pick up the call
at any time or ignore it.
Keyset User Features - Page 15

To activate this feature press the AME key. It will light and the feature is set.
Press again to turn off. If this key is pressed while a station is ringing (during
forward no answer), the feature will be turned on for the current call only.
While the caller is leaving a message or ringing you may:
●Press [#] to immediately put the caller in your voice mailbox and monitor
it.
●Press [✱✱] to immediately disconnect your station. The caller continues to
leave a message normally.
●Pick up the handset and monitor privately.
●Press ANS/RLS to answer the call (using the handset or speaker).
NOTE: If you do not want to hear your personal greeting during this process
you can select AME BGM in MMC 110. This will play backgroundmusic at your
keyset instead of your personal greeting.
AME Password
If your keyset has AME PASSWORD (MMC 110) set to YES, you must enter your
station password to listen to messages being left. This will prevent unautho-
rised people from listening to messages being left for you.
Keyset User Features - Page 16