NEC IntraMail 4 Parts list manual

For additional resources, visit our Technical Support site on the web at http://ws1.necii.com/ds2000 .
1. Quick Setup
3. Programming
2. Features
IntraMail
System Guide
4. Soft Key Glossary
IntraMail requires version 03.**.** system software, CPU P/N 80025B
(in DS2000), and cabinet P/N 80200A (in DS1000).
If you are not familiar with the IntraMail features, review
the
IntraMail Feature Glossary on page 12.
Default Mailbox List
Mailbox Type Range
Announcement 008-015
1
Call Routing 000-007
1
Subscriber 300-427 in DS2000, 300-333 in DS1000
Master 600-607, 700-707
1
Total Mailboxes 160 in DS2000, 66 in DS1000
1
• By default in DS1000, only the first 8 (300-307) extensions have Subscriber Mail-
boxes enabled.
• By default in DS2000, only the first 16 (300-315) extensions have Subscriber Mail-
boxes enabled.
• Use
1808 - IntraMail Subscriber Mailbox Options: Mailbox Type on page 202 to acti-
vate additional Subscriber Mailboxes.

This manual has been developed by NEC Unified Solutions, Inc. It is intended for the use of its customers and service
personnel, and should be read in its entirety before attempting to install or program the system. Any comments or suggestions
for improving this manual would be appreciated. Forward your remarks to:
NEC Unified Solutions, Inc.,
4 Forest Parkway
Shelton, CT 06484
www.necunifiedsolutions.com
Nothing contained in this manual shall be deemed to be, and this manual does not constitute, a warranty of, or representation
with respect to, any of the equipment covered. This manual is subject to change without notice and NEC Unified Solutions,
Inc. has no obligation to provide any updates or corrections to this manual. Further, NEC Unified Solutions, Inc. also reserves
the right, without prior notice, to make changes in equipment design or components as it deems appropriate. No
representation is made that this manual is complete or accurate in all respects and NEC Unified Solutions, Inc. shall not be
liable for any errors or omissions. In no event shall NEC Unified Solutions, Inc. be liable for any incidental or consequential
damages in connection with the use of this manual. This document contains proprietary information that is protected by
copyright. All rights are reserved. No part of this document may be photocopied or reproduced without prior written consent
of NEC Unified Solutions, Inc.
©2004 by NEC Unified Solutions, Inc. All Rights Reserved.
Printed in U.S.A.
IntraMail Part Numbers and Capacities
P/N 80044 IntraMail 4 Port/4 Hour
P/N 80088 IntraMail 8 Port/8 Hour
Mailboxes Announcement: 8
Call Routing: 8
Subscriber (DS1000): 34
Subscriber (DS2000): 128
Master: 16
Total (DS1000): 66
Total (DS2000): 160
Ports: 4 or 8
Storage Hours: 4 or 8

Table of Contents
IntraMail System Guide Table of Contents ◆ i
Table of Contents
Chapter 1: Quick Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
DS1000 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Installing IntraMail in DS1000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
DS2000 Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Installing IntraMail in DS2000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4
Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Initial Configuration and Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Start-Up Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Start-up (Default) IntraMail Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Start-up IntraMail Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
IntraMail System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7
Application Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Examples of Some Common Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8
Example 1: Set Up Separate Day and Night Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Example 2: Provide Unique Day and Night Dialing Options for Callers . . . . . . . . . . . . . 9
Chapter 2: Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
Introduction to IntraMail Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
IntraMail Feature Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Announcement Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
The Next Call Routing Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Announcement Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
The Default Mailbox and Routing Hierarchy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Customizing an Answer Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Answering Machine Emulation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Auto Erase or Save. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Automated Attendant Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Automatic Routing for Rotary Dial Callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Call Forward to a Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Call Forwarding a Subscriber’s Direct Inward Line to their Mailbox. . . . . . . . . . . . . . . 47
Call Routing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Call Screening and Group Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Automatic Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
MW LED Operation Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Caller ID. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Caller ID with Return Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Calling the Automated Attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58

Table of Contents
ii ◆ Table of Contents IntraMail System Guide
Centrex Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Conversation Record Key for a Co-worker’s Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Dial Action Table. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Dial Action Table Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using a Routing Mailbox for Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using a Master Mailbox for Directory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Dialing Options Available while Entering a Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Dialing Options Available when more than one Employee has the Entered Name . . . . 75
Directory Dialing Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Erasing All Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Exiting a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Extension Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Extension Hunting to Voice Mail Routing Charts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Ring No Answer Trunk (Type 1) Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . 81
Ring No Answer / Busy Trunk (Type 2) Hunting to Voice Mail . . . . . . . . . . . . . . . . . . 82
Ring No Answer / Busy All (Type 3) Hunting to Voice Mail. . . . . . . . . . . . . . . . . . . . . 82
Busy Trunk (Type 4) Hunting to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
External Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Flexible Answering Schedules. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Flexible Call Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Flexible Mailbox Numbering Plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Flexible Numbering Plan Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Getting Recorded Help. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Go To A Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Remote Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Multiple Greetings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Group Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Understanding Group Mailbox Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Guest Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Enhanced Guest Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Hang Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Instruction Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Leaving a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Additional Options While Leaving a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Listening to Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Telephone Display while Listening to a Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Log Onto Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Local (On-site) Logon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Remote Log On . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Mailbox Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Mailbox Options Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Mailbox Security Code Delete. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Main Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Make Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Master Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
Using Master Mailboxes for UCD Hunting Group Overflow . . . . . . . . . . . . . . . . . . . . 123
Using Master Mailboxes for Group Ring Automated Attendant Recall . . . . . . . . . . . . 124

Table of Contents
IntraMail System Guide Table of Contents ◆ iii
Using Master Mailboxes as Additional Call Routing Mailboxes . . . . . . . . . . . . . . . . . 124
Using Master Mailboxes as Additional Announcement Mailboxes . . . . . . . . . . . . . . . 125
Using Master Mailboxes as Guest Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Using Master Mailboxes for Directory Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Message Count Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Message Delete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Message Forward . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Message Listen Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Message Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
How Message Notification Works to Normal Telephone Numbers . . . . . . . . . . . . . . . 133
How Message Notification Works to Digital Pager Numbers. . . . . . . . . . . . . . . . . . . . 133
Programming that Applies to All Types of Message Notification . . . . . . . . . . . . . . . . 134
Unique Programming for Non-pager Message Notification . . . . . . . . . . . . . . . . . . . . . 135
Unique Programming for Digital Pager Message Notification . . . . . . . . . . . . . . . . . . . 136
Message On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Message Playback Direction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Message Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Message Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Message Retention Guard Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Message Storage Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Message Waiting Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Multiple Company Greetings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Subscriber Mailbox Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Announcement Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Programming Subscriber Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Programming Announcement Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Programming Voice Mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Quick Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Record and Send a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Recording Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158
Remote Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Screened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Screened vs. Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Screened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Security Code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Single Digit Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Subscriber Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
System Administrator Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
System Re-initialization. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Time and Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175
Time and Date Stamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Time and Date Stamp with Caller ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Transfer to a Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Enhanced Mailbox Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Transfer to a UCD Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Undefined Routing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Screened vs. Unscreened Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

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iv ◆ Table of Contents IntraMail System Guide
Unscreened Transfer and Inactive Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Voice Mail Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Programming Group Ring DIL Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Programming UCD Hunting Group Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Programming DIL Overflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Programming Key Ring Overflow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Voice Prompting Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Volume Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Chapter 3: Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
Introduction to Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Before You Start Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
How To Use This Chapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .189
0101 - Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
0101 - Class of Service Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .190
Conversation Record . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Unsupervised Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Call Screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
0101 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .191
0200 - Tenant Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
0201 - Tenant Option Programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .193
Name Format. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
0201 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .194
1000 - Trunk Programming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
1003 - Trunk Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .195
Direct Termination (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Direct Termination (Night) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
MOH Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Tandem Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
1003 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .197
1800 - Extension Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
1801 - Extension Port Description. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .198
Extension Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 198
Name Programming Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .199
1801 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .201
1808 - IntraMail Subscriber Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .202
Extension Number. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Mailbox Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Number of Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Message Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Auto Erase/Save of Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Message Retention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

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IntraMail System Guide Table of Contents ◆ v
Recording Conversation Beep. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Message Waiting Lamp. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Auto Attendant Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Forced Unscreened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Auto Time Stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
System Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Dialing Option. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 205
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Directory List Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
1808 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .207
8000 - Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
8001 - Voice Mail Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
Voice Mail Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
Voice Mail Master Extension Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
8001 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .208
8002 - Voice Mail Port Options (Part 1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .209
Name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Class of Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Toll Restriction Level (Day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Toll Restriction Level (Night). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Operator. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Dial 9 Group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Outgoing Trunk Group Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
8002 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .211
8003 - Voice Mail Port Options (Part 2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
Trunk Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Trunk Access Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
8003 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .212
8004 - IntraMail System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .213
Subscriber Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Non-Subscriber Message Length . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Message Backup/Go Ahead Time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Fax Extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Digital Pager Callback Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Delay in Dialing Digital Pager Callback Number. . . . . . . . . . . . . . . . . . . . . . 214
Wait Between Digital Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . 215
Wait Between Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Wait Between Busy Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . 215
Wait Between RNA Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . 215
Wait for Answer Non-Pager Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . 216
Number of Callout Attempts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Send Pager Callout Until Acknowledged . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
8004 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .217
8005 - IntraMail Master Mailbox Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .218
Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Mailbox Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 219

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vi ◆ Table of Contents IntraMail System Guide
Options for Call Routing Mailboxes (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Options for Announcement Mailboxes (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Options for Subscriber Mailboxes (3) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .219
Options for Directory Dialing Mailboxes (4) . . . . . . . . . . . . . . . . . . . . . . . . . . . . .220
Minimum Number of Letters Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Directory List Number to Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Extension Name Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220
Unscreened or Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Time Limit for Dialing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222
8005 Program Entry (03.20.07 or Higher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .223
8005 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .225
8006 - IntraMail Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .227
Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Mailbox Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Mailbox Active . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Options for Call Routing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .228
Dial Action Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Time Limit for Dialing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Options for Announcement Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .229
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Repeat Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Hang Up After. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229
Options for Directory Dialing Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .230
Minimum Number of Letters Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Directory List Number to Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Extension Name Match . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Unscreened or Screened Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Screened Transfer Timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Time Limit for Dialing Commands. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Fax Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Next Call Routing Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
8006 Program Entry (03.20.07 or Higher) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .233
8006 Program Entry (Prior to 03.20.07) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .234
8007 - IntraMail Answer Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .235
Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Answer Schedule Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Override Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Default Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Next Answer Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Schedule Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Schedule Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Type 1 (Day of the Week) Answer Schedule Options . . . . . . . . . . . . . . . . . . . . . .238
Routing Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Day of the Week . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Schedule Start Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238

Table of Contents
IntraMail System Guide Table of Contents ◆ vii
Schedule Stop Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
Type 1 (Day of Week) Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Type 2 (Range of Days) Answer Schedule Options . . . . . . . . . . . . . . . . . . . . . . . .240
Routing Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Schedule Start Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Schedule End Day . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Schedule Start Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Schedule Stop Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Type 2 (Range of Days) Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Type 3 (Date) Answer Schedule Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .242
Routing Mailbox Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Schedule Run Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Schedule Start Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Schedule Stop Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243
Type 3 (Date) Example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 244
8007 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .245
8008 - IntraMail Dial Action Tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .246
Dial Action Table Actions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .247
TRF Action - Screened Transfer (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
UTRF Action - Unscreened Transfer (2) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247
REC1 Action - Quick Message With Greeting (3) . . . . . . . . . . . . . . . . . . . . . 248
REC2 Action - Quick Message Without Greeting (4) . . . . . . . . . . . . . . . . . . 248
LOGON Action - Log Onto Voice Mail (5) . . . . . . . . . . . . . . . . . . . . . . . . . . 248
Hang Up Action (6). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
GOTO Action - Go to Mailbox (7) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
UND Action - Undefined Routing (0). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Dial Action Table Numbers (Data) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .250
Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Caller Dialed Digits. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Ignore Digits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
No Routing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
Pause . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 251
8008 Program Entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .252
Chapter 4: Soft Key Glossary. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .255

Table of Contents
viii ◆ Table of Contents IntraMail System Guide

Installation
IntraMail System Guide Chapter 1: Quick Setup ◆ 1
1
Chapter 1:
Quick Setup
Installation
DS1000 Installation
DS1000 Installation
Installing IntraMail in DS1000
Step 1 Power down the system (Figure 1: Powering Down the DS1000) .
- Turn off the system power.
- Unplug the system’s AC power cord.
Figure 1: Powering Down the DS1000
Power Switch
80200 -28

Installation
DS1000 Installation
2 ◆ Chapter 1: Quick Setup IntraMail System Guide
Step 2 Remove the cover (Figure 2: Removing the DS1000 Cover) .
- Unlock and remove the cover.
Step 3 Label and unplug all extension, trunk, and auxiliary cabling.
- This will make reinstallation easier.
- If possible, leave the ground wire connected. This will help prevent static damage when plugging in
the IntraMail PCB.
Step 4 Remove the DS1000 cabinet from wall.
Step 5 Remove the cabinet top panel (Figure 3: Removing the DS1000 Top Panel) .
- Unscrew the 2 captive screws that secure the cabinet top panel to the base.
- Lift up and remove the top panel.
Figure 2: Removing the DS1000 Cover
Figure 3: Removing the DS1000 Top Panel
80200- 2-01
Push button
to "OPEN" position
80200- 4-01
1
2
3

Installation
DS1000 Installation
IntraMail System Guide Chapter 1: Quick Setup ◆ 3
1
Step 6 Install the IntraMail PCB (Figure 4: Installing the IntraMail PCB in DS1000) .
- Attach a grounded wrist strap to a known earth ground.
■
Use the cabinet ground lug if the ground wire is still connected.
- Discharge any built-up static electricity by touching the cabinet ground lug.
- Plug in the IntraMail PCB as shown below.
■
Be sure to snap the PCB into the supplied plastic standoffs.
Step 7 Replace and re-secure the top panel.
Step 8 Complete the reinstallation.
- Hang the cabinet back on the wall.
- Reinstall all extension, trunk, and auxiliary cabling.
- Replace and lock the cover.
- Plug in the system and turn on the system power.
Step 9 Verify IntraMail operation.
- After the system restarts, go to any keyset and press MW .
■
You should immediately log into that extension’s mailbox and hear the voice prompt, “ You have
no new messages.
”
Figure 4: Installing the IntraMail PCB in DS1000
80044 - 2

Installation
DS2000 Installation
4 ◆ Chapter 1: Quick Setup IntraMail System Guide
DS2000 Installation
Installing IntraMail in DS2000
Step 1 Power down the system.
Step 2 Remove the cover (Figure 5: Removing the DS2000 Cover) .
- Unscrew the two captive screws on the front cabinet cover.
- Lift up slightly on the front of the cover — then gently slide the cover back to remove it.
Step 3 Remove the CPU PCB (Figure 6: Removing the DS2000 CPU) .
- Attach a grounded wrist strap to a known earth ground.
- Discharge any built-up static electricity by touching the cabinet ground lug.
- Unplug and label the CPU cabling (if installed).
- Remove the CPU and place it on a flat, anti-static surface.
Figure 5: Removing the DS2000 Cover
Figure 6: Removing the DS2000 CPU
80000 - 12
4 Slot Cabinet Shown
80000- 30
4 Slot Cabinet Shown

Installation
DS2000 Installation
IntraMail System Guide Chapter 1: Quick Setup ◆5
1
Step 4 Install the IntraMail PCB (Figure 7: Installing the IntraMail PCB in DS2000)
- Plug in the IntraMail PCB as shown below.
■Be sure to snap the PCB into the supplied plastic standoffs.
Step 5 Reinstall the CPU PCB.
Step 6 Power up the system.
Step 7 Verify IntraMail operation.
- After the system restarts, go to any keyset and press MW.
■You should immediately log into that extension’s mailbox and hear the voice prompt, “You have
no new messages.”
Step 8 Replace the cover (Figure 8: Replacing the DS2000 Cover).
- Hook the tabs on the rear of the cover into their associated slots, then push the front cover into place.
- Screw in the 2 captive screws that secure the cover to the cabinet.
Figure 7: Installing the IntraMail PCB in DS2000
Figure 8: Replacing the DS2000 Cover
80088 - 1
80000 - 12 A
4 Slot Cabinet Shown

Programming
Initial Configuration and Programming
6◆Chapter 1: Quick Setup IntraMail System Guide
Programming
Initial Configuration and Programming
Start-Up Programming
Start-up (Default) IntraMail Configuration
IntraMail automatically assigns a mailbox to each extension in the number plan.
■By default in DS1000, only the first 8 (300-307) Subscriber Mailboxes are active/enabled.
■By default in DS2000, only the first 16 (300-315) subscriber mailboxes are active/enabled.
■The IntraMail Automated Attendant does not answer outside calls.
Start-up IntraMail Programming
Step 1 Enable the mailboxes for all installed extensions.
1.1 (Prior to 03.20.07) 1808 - IntraMail Subscriber Mailbox Options: Mailbox Active on page 202 .
Enter Y(9) to enable the IntraMail mailbox for each installed extension.
- If disabled (N), a user pressing MW will be asked to enter their mailbox number. A voice
prompt then announces, “That mailbox does not exist.”
1.2 (03.20.07 or higher) 1808 - IntraMail Subscriber Mailbox Options: Mailbox Type on page 202 .
Enter 1(Personal) to enable a Personal IntraMail mailbox for each installed extension.
- If disabled (0), a user pressing MW will be asked to enter their mailbox number. A voice
prompt then announces, “That mailbox does not exist.”
Step 2 Set up the Automated Attendant to answer outside calls during the day and at night.
2.1 1003 - Trunk Options: Direct Termination (Day) on page 195.
- Enter the IntraMail master number (700) for each trunk that you want IntraMail to answer.
Step 3 Set up the Automated Attendant to answer outside calls only at night.
3.1 1003 - Trunk Options: Direct Termination (Night) on page 195.
- Enter the IntraMail master number (700) for each trunk that you want IntraMail to answer
only when the system is in the night mode.
Step 4 Check the Answer Table assignment.
4.1 1003 - Trunk Options: Answer Table on page 196.
- Initially, you should leave all trunks assigned to Answer Table 1.
Step 5 Review the default Automated Attendant setup.
DIL to Voice Mail
Master (700)
Trunks Route to
Answer Table 1
Answer Table 1
Schedule 1 or
Default Mailbox
Dial Action
Table 1
● 1003 - Answer Table
● 8007 - Answer Tables
Calls always route to Call Routing Mailbox 000
- Schedule 1 active M-F 8:30AM-5:00PM.
- Default Mailbox active all other times.
● 8008 - Dial Action Tables
Dial Action Table 1
Dialing Options
Dial an extension number, or
0 for the operator
Default Automated Attendant Answering
All trunks
Use Answer
Table 1
Which chooses Call
Routing Mailbox 000.
And Dial Action
Table 1
With these
dialing options
From a System Administrator's
mailbox, record an Instruction
Menu (SA + I) for the active Call
Routing Mailbox.
● 8006 - Routing Mailboxes (000)
● 1003 - Direct Termination (Day)
● 1003 - Direct Termination (Night)
Call Routing
Mailbox 000
● 8007 - Schedule Entry
●
8007 - Default Mailbox

Programming
Initial Configuration and Programming
IntraMail System Guide Chapter 1: Quick Setup ◆7
1
Note: The following programs are preset. Normally, you should not change their default values.
- 8001 - Voice Mail Setup: Voice Mail Type on page 208.
- 8001 - Voice Mail Setup: Voice Mail Master Extension Number on page 208.
- 8002 - Voice Mail Port Options (Part 1): Name on page 209.
IntraMail System Requirements
■DS1000/2000 System Software version 03.**.** or higher.
■CPU PCB P/N 80025B (in DS2000)
■Cabinet P/N 80200A (in DS1000)
Specifications
IntraMail Part Numbers and Capacities
P/N 80044 IntraMail 4 Port/4 Hour
P/N 80088 IntraMail 8 Port/8 Hour
Mailboxes Announcement: 8
Call Routing: 8
Subscriber (DS1000): 34
Subscriber (DS2000): 128
Master: 16
Total (DS1000): 66
Total (DS2000): 160
Ports: 4 or 8
Storage Hours: 4 or 8

Programming
Application Examples
8◆Chapter 1: Quick Setup IntraMail System Guide
Application Examples
Examples of Some Common Applications
The examples below show some common applications. The chart in the beginning of each example shows:
■How the relevant programmable options work by default.
■The Application Summary, which provides the basic steps you need to take to set up the application.
Following the chart are the step-by-step instructions for setting up the application.
Example 1: Set Up Separate Day and Night Greetings
Step 1 Change the Default Mailbox to Call Routing Mailbox 001.
1.1 In 8007 - IntraMail Answer Tables: Default Mailbox, change the Default Mailbox assignment
to 001.
- See 8007 - IntraMail Answer Tables: Default Mailbox on page 236 for more.
Step 2 Record the daytime and night Instruction Menus.
2.1 At extension 300, press MW.
2.2 Dial SA (72) + I(4).
2.3 Dial 000 (for Call Routing Mailbox 000) + R(7).
2.4 Record the daytime Instruction Menu message + #twice.
2.5 Dial I(4).
2.6 Dial 001 (for Call Routing Mailbox 001) + R(7).
2.7 Record the night Instruction Menu message + #+ hang up.
- See Instruction Menu on page 105 for more.
Default Automated Attendant Answering
■All trunks answered by the Automated Attendant route to Answer Table 1.
- Answer Table 1 uses Schedule 1 to answer calls from 8:30 AM -5:00 PM Monday through Friday with Call
Routing Mailbox 000.
- The Default Mailbox for Answer Table 1 picks up Automated Attendant calls at all other times. The Default
Mailbox for Answer Table 1 is also Call Routing Mailbox 000.
■The greeting that plays to outside callers is the Instruction Menufor the Call Routing Mailbox that answers the
call.
■Since Schedule 1 and the Default Mailbox both use Call Routing Mailbox 000, the Automated Attendant
answers all calls the same way day and night, with the Instruction Menu for Call Routing Mailbox 000.
Application Summary
■Change the Default Mailbox from Call Routing Mailbox 000 to 001.
■Record a night Instruction Menu for Call Routing Mailbox 001.

Programming
Application Examples
IntraMail System Guide Chapter 1: Quick Setup ◆9
1
Example 2: Provide Unique Day and Night Dialing Options for Callers
Step 1 Set up separate day and night greetings.
1.1 Following example 1, set up separate day and night Instruction Menus using Call Routing
Mailboxes 000 and 001.
- The day Instruction Menu can say something like:
Thank you for calling. For Sales, dial 301. For Technical Support, dial 302. To talk to an
operator, dial 0. If you know your party’s extension number, please dial it now.
- The night Instruction menu can say something like:
Thank you for calling. Our normal business hours are 8:30 to 5:00, Monday through Fri-
day. To leave us a message, please dial 0 now.
Step 2 Assign a unique Dial Action Table (2) to the night time Call Routing Mailbox (001).
2.1 In 8006 - IntraMail Routing Mailboxes: Dial Action Table, assign Dial Action Table 2 to Call
Routing Mailbox 001.
- See 8006 - IntraMail Routing Mailboxes: Dial Action Table on page 228 for more.
Step 3 Change the dialing options for the night time Dial Action Table (2).
3.1 In 8008 - Dial Action Table Actions for Dial Action Table 2, make the following changes:
- For the digits 3 and 4, enter 0 for the Action entry to prevent callers from dialing extensions
at night.
- For the digit 0, change the Action entry to REC1 (by dialing 3) and the Data entry to 300.
This allows night time callers to dial 0 to leave a message for the operator.
- Note that the * and # entries were left unchanged so that experienced users could still leave
Quick Messages or do Remote Logons at night.
- See 8008 - IntraMail Dial Action Tables on page 246 for more.
Default Dial Action Table Options
■All Call Routing Mailboxes (000-007 by default) use Dial Action Table 1.
■Dial Action Table 1 provides the following dial options:
- Dial extension number (300-427).
- Dial 0for the operator.
- Dial * + extension to leave a Quick Message.
- Dial # + extension to do a Remote Logon to the mailbox.
-Timeout to operator if no digits dialed.
Application Summary
■Allow callers at night to dial 0 to leave a message for the operator.

Programming
Application Examples
10 ◆Chapter 1: Quick Setup IntraMail System Guide