Ducasa Vitro-i 750 Black Operation and maintenance manual

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(v12 - 12012017)
VITRO
THIN MINERAL
The Vitro-i
Radiant / Convector Combination Heater
Instructions for Operation and Installation
(Read these instructions carefully and retain for further reference.)
Models:
Vitro-i 750 Black
Vitro-i 1200 Black
Vitro-i 1600 Black
Vitro-i 750 White
Vitro-i 1200 White
Vitro-i 1600 White
NOTE:
A qualied electrician must carry out the electrical installation of this heater. The
Electrical installation must comply with current UK regulations. Any claim on the
warranty could be invalid if these requirements have not been met.
E1400250

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The Ducasa Vitro-i glass fronted designer heater provides a combination of radiant and convected heat and will grace
any home. With an LCD display the Vitro-i can be used as a standalone heater, or used in conjunction with the Smart
Command Heating Pack (optional).
Luxurious design with glass front panel (Black or White)
Double heating circuit: aluminium heater for convection heating and heating circuit on glass for radiant heat.
Designed and fabricated in accordance with EN60335-1 and EN 60335-2-30
NEC Class II
The heater requires a 230V. 50Hz power supply and is a double insulated product so does not require an earth cable.
Wall mounted (by quick xing system)
On-off main switch
Electronic digital thermostat with LCD screen
Standby, Comfort and Anti-frost settings
Keypad locking (anti-tamper) facility
Overheat protection
See Section “Installation Instructions – Location of Heater” for important notes regarding the
siting of the appliance.
Due to the surfaces of the heater becoming hot, it must not be positioned directly against or
below infammable surfaces.
Do not dry clothes or towels on the heater nor leave fabrics, magazines, spray cans, volatile
substances or similar objects within 250mm of the heater.
In case of breakdown or damage turn off the appliance at the main On/Off switch and notify
the supplier.
If the electricity cable gets damaged it must only be replaced by a technician appointed
by the supplier. This will avoid possible risks and ensure that special tools are available if
needed.
This appliance is not intended to be used by persons (incl. children) with limited physical,
sensory or mental capabilities, or who lack experience, except for those under supervision
or have received instruction in the use of the appliance from a person responsible for their
security.
Children must be supervised in order to ensure that they do not play with the appliance.
WARNING: In order to prevent overheating, do not cover this appliance.
There has to be free movement of air around all surfaces of the appliance.
This symbol “DO NOT COVER”, is placed on the heater as a reminder
to the user.
GENERAL INFORMATION
1. IMPORTANT INFORMATION

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ELECTRICAL CONNECTION
A qualifed electrician must carry out the electrical installation of this heater. The electrical installation must
comply with the current UK regulations. Any claim on the warranty could be invalid if these requirements have
not been met.
The heater requires a 230V 50Hz power supply and is a double insulated product so does not require an
earth cable.
CONNECTING WIRES
L = Live → Brown
N = Neutral → Blue
The connecting wires must be of the appropriate section, in regards to the length of cable, type of cable and power rating
of the apparatus.
The apparatus must be connected into a fused connecting box or a plug tted with an appropriate sized fuse for the
radiator – see Technical Data on Page 5.
We recommend that the connecting box is positioned 10cm to the right of the apparatus and at 15cm above the oor.
According to regulations, the apparatus must be connected to the power supply by means of an all-pole circuit breaker
with a contact gap of at least 3mm or by a thermal-magnetic circuit breaker.
LOCATION
The ideal place to site the Ducasa heater is as close as possible to coolest wall in the room but it is not recommended
to site the heater on un-insulated exterior walls, in this case, the part of the wall behind the heater should be insulated.
In bathrooms, the heaters must not be sited inside the protected area. The control unit switches must not be reachable,
directly or indirectly, by a person in the bath or shower.
The heater, under no circumstances, should be installed below an electric power point.
Choose the location of the heater in respect of the minimum distances that are indicated below.
3. INSTALLATION INSTRUCTIONS
2. TECHNICAL DATA
MODEL Vitro-i 750 Vitro-i 1200 Vitro-i 1600
Power (w) 750 1200 1600
Voltage 230V /1Ph /50Hz
Dimmensions WxHxD(mm.) 670x500x110 840x500x110 1000x500x110
CLASS II II II
gure 2

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Figura 3a
Figura 3b
Mounting the Heater
In order to mount the appliance on a wall, it is necessary to rst secure the support frame supplied with the appliance
to the wall.
Remove the support frame attached to the rear part of the appliance. To do this rst press the two upper clips of the
support frame in order to release the frame from the upper rear part of the appliance and then withdraw the lower part
of the support frame. See Figure 2.
Place the support frame in a horizontal position against the wall and mark the location of the screw holes, as detailed
below and shown in the Figures 3a and 3b below.
1. Stand the support frame on the oor, lean it against the wall and mark through the top holes, as shown in Figure 3a.
Remove the support frame and drill and plug the wall for the xing screws.
2. Attach the support frame to the wall by means of screws in the lower slotted holes and mark through the upper
slotted holes for the top xing screws. See Figure 3b. Drill and plug for these screws. In this manner the Vitro-i
heater will be mounted on the wall with 205mm between the oor and the bottom of the appliance.
3. When the support frame is xed to the wall mount the heater by rst attaching the lower bracket and then the top
ensuring the clip clicks into the heater. See Fig 2.
gure 3b
gure 3a
CONTROL OPTIONS
The Vitro-i is designed to be used in conjunction with the system and APP, providing total control
of your heaters from anywhere in the world via the internet. The APP is available for both Android and IOS devices and
offers the ultimate in control and energy monitoring.
It is also possible to programme each heater individually without the APP by using the inbuilt buttons and LCD screen.
This may be convenient for single heaters however we recommend the to control multiple heaters.
Finally the heaters can be used in manual mode which bypasses any programming and provides simple On/Off operation.

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The control is based on four buttons and an LCD
display.
Switching ON (Master):
Once the heater has been mounted on the wall
and correctly connected to the main electricity
power supply, press the main On-Off switch on
the right hand side of the heater.
After around 3 seconds the screen will show
various information and the heater is ready to
use.
Switching OFF (Master):
To switch off the heater press the main On-Off
switch on the right hand side of the heater. The
LCD screen will be blank and the heater will lose
connection with the Gateway.
Stand-by function:
Press the Mode/OK button until the symbol
is present as shown in the following screen.
When the heater is in Stand-by Mode it will retain
programmes and continue to communicate with
the Gateway but will not heat.
To switch the heater On again, press the MODE
button to choose programme mode or
manual mode – you will see the following
screens:
4. OPERATING INSTRUCTIONS
Days of the week
Radio paired icon
Current Mode
(AUTO, MANUAL, OFF)
Increase Decrease Mode/OK
AUTO / MANUAL /OFF
CONFIG
PROG
Desired
temperature
Heating indicator
main switch
Programmed hours
Ducasa Vitro-i Controls

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When the temperature setup icon starts
ashing, press OK to scroll through each mode.
Press the +/- button to change the temperature
of each mode then press OK to conrm and go to
the next MODE and exit to the temperature setting
screen by pressing CONFIG.
To start programming press and hold CONFIG/
PROG button for 3 seconds and the following
screen will appear:
Programming starts on Monday at 00:00 and
is set by choosing the required Mode for each
hour of the week. Use the OK button to choose
between Comfort , Economy or Frost
Protection modes. On the screen programme
hours will show two blocks for Comfort, one block
for Economy and no blocks for frost protection).
After choosing the mode press the +/- buttons to
select the next hour to be programmed. When a
full day has been programmed the screen moves
to the next day.
Once each day of the week has been
programmed the clock must be set.
Press the CONFIG button to exit from
programming screen and enter the time setting
screen.
To select the day of the week (1=Mon, 7=Sun)
press +/- buttons and conrm with the OK button.
Next select the hour, conrm with OK and then
select the minutes and conrm pressing OK once
more.
If a heater is paired with a
Gateway, time setting is not required as it
recognises the system’s time automatically.
Manual Programming
Setting Programme and Clock
To assist with programming the LCD screen is
backlit and will stay illuminated for approximately
10 seconds after the last button is pressed.
When the heater is operational and the room
temperature is lower than the set temperature
the heating symbol will be shown indicating
that the heater is producing heat. When the room
temperature equals or is above the set temperature
the heating symbol will not be present indicating
the heater is not producing heat.
The following screens show OFF, AUTO and
MANUAL modes. To chose diferent modes press
MODE/OK button.
When the heater is in AUTO mode the
temperature can be changed by pressing the +/-
buttons. This change will remain active until the
next programme change or until midnight when
the temperature will revert to the preset value.
Use the +/- keys to change the temperature
when the heater is in MANUAL mode.
Adjust Programmed Temperatures
Adjusting temperature in the following way will
only effect the temperatures used for programmed
modes.
To change these set up temperatures press the
CONFIG button and the following screen appears:

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Programming with Smart Commmand
To programme your Vitro-i with a
Gateway you must pair the
heater to the Gateway. First you must activate the
pairing/discovery mode in the Gateway. Details
of this can be found in the
instruction manual.
Once this is done press the CONFIG button
on the heater and use the + or - key until the RF
icon ashes. Press OK and ‘Link’ together with
an antenna icon will appear in the top right of the
screen.
Another way to pair the heater is to press the
OK button for 3 seconds while the heater is in one
of the main modes (OFF, AUTO, MANUAL).
Your Vitro-i heater is now ready to accept
programme instructions from the Gateway (you
will need to complete web
activation).
If the heater has been linked to the Gateway and
for some reason communication is lost, the Link
icon disappears and the antenna starts ashing.
Keypad Locking (Anti-Tamper)
The keypad can be locked to prevent any
unauthorised person (children, people in public
places, nurseries, ofces, hotels etc.) altering the
settings of the heater. To lock the keypad depress
and hold the + and – buttons at the same time for
3 seconds until “Lock” appears on the screen. Any
button presses will be ignored and “Lock” will be
displayed on the screen.
To unlock keyboard, once again press and
hold + and - for 3 seconds until the word “Lock”
disappears.
When the keypad is locked the heater
will still receive communications from the
Gateway.
Advanced Settings
To enter the advanced settings mode, press
CONFIG while the heater is in one of the main
MODES (OFF, AUTO, MANUAL). The following
window will appears:
Now press the CONFIG button for 5 seconds
and C1 appears on the screen.
To select one of the ve advanced settings (C1
to C5) use the +/- keys and choose the required
mode by pressing OK. The advanced settings are:
1. C1-> ºF or ºC
2. C2-> Type of control
3. C3-> Temperature Compensation
4. C4-> Firmware version
5. C5-> Open Window detection
Degrees Fahrenheit or Celsius (C1)
Select ºC or ºF with the +/- keys and conrm
with OK button .
Type of Control (C2)
You access the setting mode control, showing the
type of control currently used. There are 4 types
of control PID, hysteresis of 0.25ºC, hysteresis
of 0.35ºC, hysteresis of 0.50ºC and hysteresis of
0.75ºC.
To change type of control press +/-. Conrm with
OK.
The screens shown are:
Temperature Compensation (C3)
In this mode the display will alternate between
the temperature compensation (offset) and the
measured temperature with offset applied. Alter
the offset with the +/- buttons and conrm with OK.
Temperature compensation can be adjusted up
to +/- 3ºC

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Firmware Version (C4)
It shows internal software installed in the
electronics.
Open Window detection (C5)
In order to save energy, if a window opens and
causes a sudden drop in temperature the Vitro-i
will stop heating.
By default this function is deactivated. To change
the status of the function, press the +,- button and
then press ok to conrm.
This function detects a temperature drop of
0.6ºC every minute over a period 4 minutes.
If the heater is heating, it will be disconnected
for 30 minutes and shows the Open Window icon
on the display.
The Vitro-i heater will restore normal function in
any of these situations:
• After 30 minutes
• Increase of 0.2ºC by minute from the point
of activation.
• Pressing any key on the Vitro-i Heater
Heater Reset
Resetting the heater will return all settings to the
factory defaults and will also delete any “pairing”
with a Gateway. To activate
the RESET feature press the OK button and the
CONFIG button for 10 seconds. The following
screen will appear:
To conrm the reset, press OK again, to cancel
the RESET press any other key.
Default Values
• Working mode: OFF
• Comfort Temp : 19ºC
• Economy Temp : 17ºC
• Frost Protection Temp : 5ºC
• Manual Mode Temp: 19ºC
• Temperature Compensation: 0ºC
• No RF paired network
• Temperature units ºC
• Control type: PID
• Default Programme: All Economy
• Open Window detection OFF.

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www.ducasa.com
MAINTENANCE AND CARE
Ducasa heaters require very little maintenance.
The surfaces of the heater must not be cleaned with an abrasive product or those containing granular
substances.
We recommend regular cleaning with PH neutral products.
In order to clean the heater, it is recommended that the electric power is switched off.
GUARANTEE
Your appliance is guaranteed for two years from the date of purchase – during this period we will
repair or exchange, at our discretion, any faulty or defective parts providing the appliance has been
used in accordance with the operating & installation instructions and has not been misused or
mistreated in any way.
Any unauthorised repair or attempted repair will invalidate the guarantee.
This guarantee is additional to your statutory rights.
In the unlikely event of a problem with your appliance please contact your supplier.
(Waste Electrical & Electronic Equipment) (Applicable in the European Union
and other European countries with separate collection systems)
This marking shown on the product or its literature, indicates that it should not be
disposed of with other household wastes at the end of its working life. To prevent
possible harm to the environment or human health from uncontrolled waste disposal,
please separate this from other types of wastes and recycle it responsibly to promote
the sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product,
or their local government ofce, for details of where and how they can take this item
for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions
of the purchase contract. This product should not be mixed with other commercial
wastes for disposal.
UK Distributor of Ducasa Products:
Heattend Products Ltd
Web: www.heattend.co.uk
Email: [email protected]