DUKAP OUTDOOR Lugano ARM CHAIR User manual

Caution: You must read this before you proceed
Lugano Collection
ARM CHAIR
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Assembly Instructions
This Arm chairs are NOT a TOY.
Keep your child / children at bay in the process of assembly.
For turning the Armchair and to prevent damage to the Armchair, 02 persons may be needed
to execute this action.
Note: 50% Tighten before xing all bolts, do not fully tighten the screws.
Due to the handmade nature of the product, there are cases where the wicker rattan will
partially cover the screws hole, please use a tool (Example: screw or allen key) to push the
wicker out and proceed with the assembly as usual, If you need assistance, please contact us.
CAUTION
If you have any issues with your order, please contact us before returning
Mon-Fri 9am-5pm EST + 1-844-554-6872 / [e-mail]

1 Chair 2
2Chair base 2
A
B
C
Screw
Washer
Allen key
8
8
1
D Pillows 2
E Cushions 2
(M6 X 20)
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Parts List
Label Picture Description QTY

C
D
E
A
B
Read instructions, cover to cover
Have 2 adults on hand for assembly
Do not assemble on ooring or carpet
Assemble on a clean non-marring surface
(packing foam)
Save all packaging until nished
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Steps

Do not put hot items directly on furniture surface
Do not clean furniture with harsh cleansers or polish.
To obtain the longest lifespan of your outdoor products, minimizing
exposure to direct sunlight is recommended.
Children should not climb or jump on the furniture.
Do not write on furniture without a padded barrier to protect
the surface.
To obtain the longest lifespan of your outdoor products, avoid
extended and lengthy exposure to rain, snow, and direct sunshine.
Whenever possible cover the product and /or place under patio or
awnings.
Not for commercial use. For residential use only.
Stains may be removed with mild soap solution and damp cloth.
Keep away from sources of ignition.
Dust and pick-up spills using a clean, non-colored, lint-free cloth.
Care & Maintenance
“ WARNING Prop 65: This product can expose you to chemicals including
Di (2-ethylhexyl)phthalate (DEHP), which is known to the State of California to
cause cancer, birth defects or other reproductive harm. For more information,
go to https://www.p65warnings.ca.gov/.”
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DUKAP warrants to the Original Purchaser who acquired a new product from DUKAP or its autho-
rized resellers that this product will be free from defects in its workmanship and materials, under
normal use and service conditions, as described herein. "Defects" as used in this warranty, is dened
as any imperfections that impair the use of the furniture or product. DUKAP will replace any defec-
tive part, at its discretion, and without charge to the original purchaser other than the freight from
the end consumer to DUKAP.
Replacement parts can only be supplied if parts are available. Items out of production may be
unavailable. This warranty will be effective for the applicable time period beginning the date of
purchase on your original sales receipt. DUKAP’s obligation under this warranty is limited to repair-
ing or replacing products or parts as provided herein. This product has been designed for and is
intended for outdoor and residential use only. This warranty is Original Purchaser’s sole remedy for
product defects, and this warranty does not extend to any product, or damage to any product,
caused by or attributed to abuse or misuse, products used for commercial or rental purposes, use
modications of, or attachments to the product, and products or parts not used, maintained, or
extended hereunder is in lieu of any and all other warranties, express or implied, including without
limitations any implied warranty or merchantability or of tness for a particular purpose. Please
note, that exposing these products constantly to rain, snow and direct sunshine, may lower the
lifespan of the product and damage the material. Damage of this nature is not covered under this
warranty.
DUKAP will not be responsible for indirect, special, incidental or consequential damages. This war-
ranty is limited to merchandise purchased in the Continental United States. Some States do not
allow the exclusion or limitation of incidental or consequential damages, so the above limitations
or exclusions may not apply to you. This warranty gives you specic legal rights. You may also have
other rights that may vary from state to state.
DUKAP will advise you of the procedure to follow in making warranty claims. The following are the
procedures for warranty claims:
a. Call us Monday – Friday, from 9am-5pm (Eastern Time) at 1(844)-554-6872 to explain the defect
and give your name, address and phone number. Please have ready the model number of our prod-
uct, date and place of purchase. You can also write to us by e-mail to [e-mail] and
include the same information.
b. If we determine that replacement will remedy the situation, and in order to determine the extent
or the cause of the defect, purchaser will need to send the part in question at purchaser’s expense.
Once we receive the part, we will examine it and determine whether the claim is valid (or not), and
then proceed to send the replacement. We will ship the replacement at our expense.
All returned items require an RA (Return Authorization) number, which can only be provided by a
DUKAP Customer Service Representative when the return request is submitted. Items received with-
out an RA may not be accepted or may increase your return processing time. Once an item has been
received by DUKAP, refunds or replacements will be processed within 5 business days.
All returns must be shipped back to the DUKAP Return Center at the customer’s expense. If the
reason for return is a result of an error by DUKAP then DUKAP will provide a pre-paid shipping label
via email. Boxes for return shipping will not be provided by DUKAP, and is the customer’s responsi-
bility to either use the original shipping boxes or purchase new boxes.
Pictures may be required for some returns to ensure an item is not damaged prior to its return.
Items returned are not considered undamaged until they are received by DUKAP and veried as
such. All damages to items are the customer’s responsibility until the item has been received by and
acknowledge by DUKAP as undamaged.
Product Warranty Information
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