DuraComm PSRM-5012NFPMU User manual

Document No: PSRM-XXXXNFPMU_OG / 2021-03-30
www.duracomm.com
RACK MOUNT POWER SUPPLY WITH BATTERY MANAGEMENT
SYSTEM, NFPA® 1221 ALARMS, MONITORING & CONTROL
PSRM-5012NFPMU / PSRM-2524NFPMU / PSRM-1248NFPMU
OWNER’S GUIDE
©2020 Duracomm Corporation
All Rights Reserved

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Table of Contents
Section 1 | Product Overview ........................................................................................................................................... 4
Product Features .......................................................................................................................................................... 4
Section 2 | Installation and Operation .............................................................................................................................. 5
Conductor Pretreatment ............................................................................................................................................... 5
Recommended Copper Wire Size for Current Capacity .................................................................................................. 5
Front Panel Switch / Indicators ..................................................................................................................................... 6
Front Panel Display ....................................................................................................................................................... 6
Rear Panel Connections ................................................................................................................................................ 6
Rear Alarm Wiring ......................................................................................................................................................... 7
Battery LVD ................................................................................................................................................................... 7
Battery Charging ........................................................................................................................................................... 7
Section 3 | Remote Monitoring ......................................................................................................................................... 8
Connecting to the Remote Monitoring Unit via the Internet.......................................................................................... 8
User Setup Page .......................................................................................................................................................... 10
Network Setup Page ................................................................................................................................................... 12
Email Setup Page ........................................................................................................................................................ 13
Device Setup Page....................................................................................................................................................... 14
Sensor Setup Page ...................................................................................................................................................... 15
Alarm Setup Page........................................................................................................................................................ 16
Main Status Page ........................................................................................................................................................ 18
Section 4 | Specifications ................................................................................................................................................ 19
Section 5 | Warranty ...................................................................................................................................................... 20
Section 6 | Contact Us .................................................................................................................................................... 20

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IMPORTANT SAFETY INSTRUCTIONS
1. SAVE THESE INSTRUCTIONS – This manual contains important safety and
operating instructions for PSRM-5012NFPMU, PSRM-2524NFPMU, and
PSRM-1248NFPMU.
2. CAUTION – To reduce risk of injury, charge only lead-acid AGM rechargeable
batteries. Other types of batteries may burst causing personal injury and
damage.
3. Back-feed protection battery charger. Before using battery charger, read all
instructions and cautionary markings on the battery charger, battery, and
product using battery
4. This equipment must be installed, operated, and serviced by
qualified/trained personnel with all wiring compliant to local electrical codes.
5. Power supply must by operated from a standard 3-pin 120VAC or 240VAC
50/60Hz outlet with proper grounding.
6. Select the proper AC input voltage on the voltage selector. Excessive input
voltage may cause damage to the internal circuit.
7. Ensure DC polarities and rated voltage are correct for the load and battery
connections to the unit.
8. Always consult with battery manufacturer and observe all battery
manufacturer recommendations.
9. Internal circuits can be energized with the power switch in the off position.
10. Physically disconnect all external power sources before attempting any
service activities.
11. There are no user serviceable parts inside. High voltage may be present.
Service must be referred to qualified factory personnel.
12. The individual user should take care to determine prior to use or installation
whether this device is suitable, adequate, and safe for the intended use.
Since individual application are subject to numerous variations, DuraComm
makes no representation or warranty as to the merchantability, suitability, or
fitness of these units for any specific application.

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Section 1 | Product Overview
The PSRM series is an internet-ready AC to DC power supply with a built-in smart charger and a low voltage disconnect
in a 2U chassis. The power module inside the unit comes with power factor correction, and four layers of protection
against overload, over voltage, over temperature, and short circuit.
With build-in remote monitoring and control unit (RMCU), its self-hosted webpage provides an graphic user interface
that offers user the ability to monitor and to control the power supply remotely via the internet using any standard web
browser. A mobile-friendly status page is also available.
Users that have access to the network can view the status of the unit as well as download a CSV file of logged states.
Administrative users can access the setup screens and change the control settings by logging into the RMCU via the
browser. Alarm conditions are configurable including the over/under thresholds. Alarm notifications can be configured
by an administrator to send email and SNMP traps. Setups are saved in non-volatile RAM, and a battery backed up real-
time clock (RTC) is provided to timestamp information logged to the internal SD card. Logging rate can be set by the
user.
Product Features
• Internet ready with standard ethernet connection
• Integrated smart charger and low voltage battery disconnect
• Remote monitoring of voltage, current, temperature, and external alarm input
• Remote control of power supply, battery connection, and alarm outputs
• Configurable logging, alarms, email notifications, and SNMP traps
• Front panel smart display and LED alarm indicators
• Manual battery disconnect switch
• NFPA® 1221 compliant form C alarm outputs
• Battery supervisory
See www.duracomm.com for more information.

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Section 2 | Installation and Operation
NOTE: Inspect shipment upon receipt. Notify carrier if any damage occurs.
NOTE: The outputs are NOT referenced to the chassis.
NOTE: Do NOT black any cooling vents, and always allow adequate ventilation.
NOTE: Using battery capacity larger than the suggested value will not lead to damage of the battery. The main drawback
is the longer time to fully charge the battery.
NOTE: If you are unsure about max allowable charging current of your battery, please refer to the technical specification
of the battery or consult its manufacturer. This unit is designed for charging lead-acid batteries and must be installed in
a dry and well-ventilated area.
NOTE: The cables between charger and battery should be kept as short as possible to prevent excessive voltage drop.
Too much voltage drop will lead to longer charging periods. Refrain from connecting new and old batteries in series.
Charger should be in the OFF mode before making battery connection or disconnection.
Conductor Pretreatment
All kinds of copper conductors can be clamped without treatment. DO NOT solder tin stranded conductors. The solder
yields and fractures under high pressure. The result is increased contact resistance and excessive temperature rise.
Additionally, corrosion has been observed due to the fluxes. Notch fractures at the transition from the rigid tinned part
to the flexible conductors are also possible. Ferrules can be used as a protection when wiring stranded conductors.
Copper ferrules prevent the current transfer from being influenced by dissimilar metals and remove the risk of
corrosion. Always use the correct tool to crimp the ferrule.
Recommended Copper Wire Size for Current Capacity
According to MIL-W-5088B, required wire size of an insulated, single conductor in free air for a given current level is
shown as following:
Current Level in Amperes
Wire Size Requirement up to 5 feet
Wire Size Requirement up to 10 feet
14 Amps
18 AWG
16 AWG
20 Amps
16 AWG
14 AWG
30 Amps
14 AWG
12 AWG
40 Amps
12 AWG
10 AWG
50 Amps
10 AWG
8 AWG
70 Amps
8 AWG
6 AWG
100 Amps
6 AWG
4 AWG

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Front Panel Switch / Indicators
Figure 1. Front panel layout.
Front Panel Display
• The screen will auto-scroll through the status sensors of the power supply.
• Pressing the button at any time will exit the current menu and display the hardware and firmware version of
the remote monitoring unit, then return to scrolling.
• Pressing the button will manually scroll through the sensors and the digital inputs and outputs of the device.
• The will toggle the currently selected output ON and OFF.
Rear Panel Connections
Due to safety, use only type SPT-2 cord or heavier duty cord.
Use proper size AWG copper wires for load and battery terminals.
Only connect and charge lead-acid AGM batteries configured to proper battery voltage to the battery charger terminal.
Figure 2. Rear panel connections.
Display
StatusScan
Scroll Toggle
AC
Power
Battery
Disconnect
Charger
Status
Alarm
Test Output
AC
Fail
Charger
Fail
Battery
Low
20.84
mm
20.84
mm
AGM
Lead-Acid
Battery Bank
- +
Load
-+
AC INPUT
ETHERNET
Supervisory for battery only
With built-in resistor
Sensor wire does NOT crimp with
the main battery wire
FRAME
GROUND

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Rear Alarm Wiring
Figure 3. Alarm wiring shown with factory jumpers to silence door alarms.
Between +5V and Door Alarm
Alarm Status
Switch Closed
Alarm Closed - OFF
Switch Open
Alarm Open - ON
Between Digital Out (+) and (-)
Output Status
Alarm ON/LOW
Closed
Alarm OFF/HIGH
Open
Battery LVD
The ARC unit provides continuous power to the load while AC power is on. There is a seamless transfer of the load to the
battery when the AC power is unavailable. The LVD will disconnect the battery if the battery voltage drops below the
disconnect voltage. The LVD will reconnect the battery when AC power is restores and the battery voltage reaches the
reconnect voltage.
Battery Charging
ONLY charge lead-acid AGM batteries. Other types of batteries may burst causing personal injury and damage.
Figure below shows the charging curve of lead-acid AGM batteries and the status of the charger at different LED color on
the front panel.
Figure 4. Battery charging curve.
1. AC Fail - NO
2. AC Fail - COM
3. AC Fail - NC
4. Charger Fail - NO
5. Charger Fail - COM
6. Charger Fail - NC
7. Battery at 30% - NO
8. Battery at 30% - COM
9. Battery at 30% - NC
10. Bat tery Fail - NO
11. Bat tery Fail - COM
12. Bat tery Fail - NC
13. Bat t. Supervisory (+)
14. Bat t. Supervisory (-)
1 3 5 7 9 11 13
2 4 6 8 10 12 14
15 17
16 18
19 21
20 22
15. +5V
16. +5V
17. Door 1
18. Door 2
LED w/ 200-ohm resistance
200 mA max per channel
19. Digital Output 3+
20. Digital Output 4+
21. Digital Output 3-
22. Digital Output 4-
Open drain 60 VDC max
500 mA max per channel
20.84mm 20.84mm

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Section 3 | Remote Monitoring
Connecting to the Remote Monitoring Unit via the Internet
Prerequisites
System administrators must decide whether the remote monitoring unit will operate on the network with DHCP or a
fixed IP address. The factory-set unit will have these static addresses: IP address: 192.168.100.220, gateway address:
192.168.100.1, netmask: 255.255.255.0, and DNS address: 192.168.100.1.
If you configure it to use DHCP, the remote monitoring unit will request an available IP address on your network. You
will need to determine what address it has been given.
If DHCP is not used, system administrators must also choose an unused IP address, and other network settings to use in
the Network Setup page. System administrators will also need to choose an email service and address to use for
notifications if needed. These will be used in the Email Setup page.
Determining the IP Address of the Unit
Power up the PS Series unit then connect the remote monitoring unit to the network with an Ethernet cable.
Using DHCP
You will need to get the IP address in one of two ways. You can get the IP address from the DHCP server’s client list, or
you can use a PC on the same network to scan for the new IP address by using a software tool such as Angry IP Scanner.
In Angry IP Scanner, you should add the MAC address “Fetcher” under “Tools > Fetchers”. The DuraComm MAC
addresses all start with a base address of 70-B3-D5-6B-3. Write down the IP address of the unit then proceed to the
section in this manual named “Open a Web Connection to the Unit”.
Using Static IP and Network Configuration
If your network is not set up for DHCP, you will need to manually configure the settings to match the network it will be
used on. Before you can do that, you will need to configure a computer to talk to the remote monitoring unit at the
default configuration settings shown above. We will use Windows 7 as an example. Other operating systems will vary,
but the overall concept is the same.
1. Disconnect your PC from all networks.
2. Connect it directly with an Ethernet cable (You may need to use an Ethernet crossover cable if the PC does not
automatically detect this configuration).
3. Open the control panel on your PC and select “View Network Status and Tasks”
4. Click on “Change Adapter Settings” on the left side of the screen.
5. Right click on “Local Area Connection” and click on “Properties”
6. Click on “Internet Protocol Version 4 (TCP/IPv4)” to highlight it, then click the “Properties” button.
7. Before you make any changes, record the existing settings, so that you can change them back when you are finished setting
up the unit.
8. Enable “Use The Following IP Address”
9. Now enter 192.168.100.220 for the IP address.
10. Enter 255.255.255.0 Subnet mask
11. Click OK to save the network configuration.
12. Jump to the section in this owner’s guide named “Open a Web Connection to the Unit” to log in and enter the final
network settings for the unit.

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Open a Web Connection to the Unit
Connect the remote monitoring unit to your network using an Ethernet cable with a RJ-45 connector.
Use your favorite device and browser (Chrome, Firefox, Internet Explorer, etc.), and enter the IP address of the power
supply on your network into the URL box on the browser (see the screenshot below). If you are unable to connect to the
device with the browser, you will need to use a terminal with a USB connection to access the device and configure the IP
address. If the unit responds with the “Status” screen, you can skip to the ‘User Login’ Section. You may want to refer to
the ‘User Setup’ section now or later to change user account information or, if necessary, perform a factory reset.
Figure 5. Enter IP address to connect to the PS Series unit.
Enter IP address in your browser and press “Enter” key

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User Setup Page
Password changes and hard resets are performed by using this page. Care should be taken when changing any of these
settings.
Miscellaneous
File path of the MIB file for SNMP setup.
Factory Reset
All settings will be restored to original factory default values, including the password. Remote communication may be
lost. Reconfiguration may be required. Some settings require a reboot to take effect.
NOTE: Proceed with caution before performing factory reset. All settings unique to the unit, including the calibration
setting to accurately read the voltage and the current will be lost. Re-calibration of the unit at the factory will be
required.
Network Reset
To reset network settings, press the red button on the on-board remote control unit PCB and hold it for more than 20
seconds (you will need to remove the cover on the DuraComm unit, and connect power to the battery terminals). Re-
connect to the unit through your web browser by entering the factory supplied IP address and HTTP port (see Network
Setup).
All setup requires an administrative user to log into the DuraComm internet ready unit. Click the ‘Login’ button in the
top menu, and you should see the following User Login screen.
Figure 6. User Setup Page.

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User Login
Enter the username and password. The “Admin” and “Control” are the only two users pre-configured in the remote
monitoring unit. Factory default username and password are as follows:
“Admin” users have full user control of the device.
• Username: admin
• Password: admin
“Control” users have limited control capability (access all screens except the User Setup screen).
• Username: control
• Password: control
Figure 7. User login window for username and password.

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Network Setup Page
The “Network Setup” page is available on the MU models.
A network administrator for your company must choose the settings for this page. The default HTTP port is 80. If a
different HTTP port is used, it will need to be added to the URL to access the monitoring unit. For example: if the port is
changed to 8080 then the address would be changed to “http://192.168.0.253:8080”.
NOTE: You must reboot the device for changes in these settings to take effect.
SNMP Traps
This section is simplified and meant for network administrators who already understand SNMP traps and how to
configure capable equipment into their system. For those who want to understand the benefits of using SNMP traps,
you can search for training material online under “SNMP Traps”, “MIB Browsers”, and “SNMP Monitoring”.
The MIB file for the unit can be downloaded after you connect to it with your browser. Go to the Device Setup page and
log in to the unit. Halfway down the page there is a link to the MIB file. Right-click on the link and click “Save Link As” to
download the file.
After download, import the MIB file into your MIB browser or monitoring software to configure it for use with the unit.
When the MIB file has been loaded, complete the “SNMP Setup” section on the “Network Setup” page of the unit to
configure it for use with your monitoring solution.
The monitoring unit will send traps for all configured alarm conditions including bootup, temperature, analog alarms,
and digital alarms.
Digital Outputs can also be controlled by SNMP and configured for alarms on the unit.
Figure 8. Network Setup Page.

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Email Setup Page
You may send a test email from this page. Enter the required email setup parameters given to you by your System
Administrator. Otherwise, you may use the free email relay service at “smtp2go.com” for your setup. For example, the
information can be entered as following.
• E-mail server: mail.smtp2go.com
• Server port: 2525
• Server username: [e-mail]
• Server password: *************** (user chosen 12-character password)
• Email to: [e-mail]
• Email from: [e-mail]
• Minimum interval: 60 Minutes (user chosen)
• Send email on bootup: Yes (use this setting to know when the device is power cycled)
Sending Text Messages
To send a text, you need to send an email to the appropriate email address of your cell phone carrier. Simply enter your
phone number with no spaces, parenthesis, or hyphens followed by your carrier address. For example,
[e-mail] would send a text message to the Verizon user at phone number [phone]. Here are the
most common carrier addresses.
• Alltel: [e-mail]
• AT&T: [e-mail]
• T-Mobile: [e-mail]
• Virgin Mobile: [e-mail]
• Sprint: [e-mail]
• Verizon: [e-mail]
• Nextel: [e-mail]
• US Cellular: [e-mail]
• Cricket Wireless: [e-mail]
The email and alert will be sent to your phone as a text message. Text fees and limits may vary by provider and plan.
Figure 9. Email Setup Page.

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Device Setup Page
Device Info
A custom site name can be entered here, and the model, serial number, hardware and firmware version are shown here.
Logging
The monitor unit will log all measurements and alarms to an SD card that is plugged in on-board. Users can set the
logging rate, as well as clear the card, or append new measurements. The CSV log file can be downloaded here, or in the
Status page. If the SD card fills up, the oldest sample is discarded when a new one is stored. The unit’s custom device
name is stored with the logged data, so that the source of the card can be identified after it is removed from the
previous device.
The log file will be automatically renamed and a new one started when the file size reaches 5MB. Download all log files
before deleting the. The ability to log readings when an alarm occurs is also included. To turn off periodic logging, enter
0 as the logging rate. You can set up logging to occur only on alarms, periodically, both or none.
SNMP MIB File
The SNMP MIB File can be downloaded from this page.
Date and Time Setting
Configuration for all date and time settings. Date and time are battery backed up on the card, and the values are saved
in the logged samples. The real-time clock can synchronize to the network through an NTP server, or it can be set
manually if a network is not available. The NIST NTP servers can be used by entering time.nist.gov or pool.ntp.org, or
another NTP server address into the NTP Server box.
Miscellaneous Setting
You can set the number of significant digits after the decimal for the Analog Voltage readouts on the Status page, as well
as set the temperature units.
Figure 10. Device Setup Page on the MU model.

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Sensor Setup Page
The admin user can set custom names for each input or output. Factory set names will be supplied, but they can be re-
written to be more descriptive or to manage larger systems. Alarm colors can be set here to represent the proper logical
state for your system. Digital inputs can also be set here to send notification emails to the email address configured in
the Email Setup page. If any of the name fields on the left are left blank, the channel will be hidden on the status page.
Inputs and outputs of the monitor unit are shown on the Sensor Setup page.
The user can enter text to change the user meaning of the digital output states, and there are 3 color options for the
buttons. “Active” means that the digital output MOSFET is conducting. Digital Outputs can also be configured to output a
pulse with a selectable duration.
Digital Outputs and Logging can be configured to turn on and off according to a schedule. There are 16 schedules that
can be set for outputs, and one for logging.
Figure 11. Sensor Setup Page.

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Alarm Setup Page
In the monitoring unit, the analog alarms can be set by selecting the drop-down menu next to the “Analogs” label. As
shown in the figure, the “AC Line” is currently selected.
The Digital Output 1 controls the ON/OFF state of the Power Supply. The user must be logged in as the admin or control
user to adjust the digital outputs. The digital outputs can be controlled by the buttons on the status page, mobile page,
or via SNMP on the unit. Optionally, they can be automatically controlled by connecting them to an alarm on the
“Alarms” screen.
The Alarm Setup page is where thresholds are set to define alarm conditions for the analog channels. You can choose to
set an email notification when the alarm conditions are met.
The “Log All Alarms” setting in the “Global Settings” on this page is the same as the “Log Alarms” setting on the Device
Setup page.
Figure 12. Alarm Setup Page.

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Default Analog Alarm Settings
The default alarm setting is shown in the table below. The alarm triggers when the voltage/ampere level falls below the
“Under Alarm Threshold” setting or rise above the “Over Alarm Threshold” setting. If auto recover is enabled, the alarm
recovers when the voltage/ampere level rise above the “Under Alarm Recovery” setting or falls below the “Over Alarm
Recovery” setting.
PSRM-4012NFPMU
Measurement
Under Alarm
Threshold
Under Alarm
Recovery
Over Alarm
Threshold
Over Alarm
Recovery
Display Range
AC Line, Volts
100
105
140
135
-15 / 150
Amps Power Supply
-5
0
90
85
-10 / 100
Amps Battery
-5
0
90
85
-10 / 100
Volt Power Supply
10.5
12.0
15.5
14.5
-7 / 70
Volt Battery Charger Fail
13.3
13.6
15.0
14.0
-7 / 70
Volt Battery Battery Low
11.5
12.5
15.0
14.0
-7 / 70
Volt Battery Battery Fail
10.0
12.5
15.0
14.0
-7 / 70
PSRM-2524NFPMU
Measurement
Under Alarm
Threshold
Under Alarm
Recovery
Over Alarm
Threshold
Over Alarm
Recovery
Display Range
AC Line, Volts
100
105
140
135
-15 / 150
Amps Power Supply
-5
0
90
85
-10 / 100
Amps Battery
-5
0
90
85
-10 / 100
Volt Power Supply
21
25
30
29
-7 / 70
Volt Battery Charger Fail
26.3
26.9
29
28
-7 / 70
Volt Battery Battery Low
23.0
25.0
29
28
-7 / 70
Volt Battery Battery Fail
20.0
25.0
29
28
-7 / 70
PSRM-1048NFPMU
Measurement
Under Alarm
Threshold
Under Alarm
Recovery
Over Alarm
Threshold
Over Alarm
Recovery
Display Range
AC Line, Volts
100
105
140
135
-15 / 150
Amps Power Supply
-5
0
90
85
-10 / 100
Amps Battery
-5
0
90
85
-10 / 100
Volt Power Supply
42
46
60
58
-7 / 70
Volt Battery Charger Fail
51.8
52.4
58
56
-7 / 70
Volt Battery Battery Low
46.0
50.0
58
56
-7 / 70
Volt Battery Battery Fail
40.0
50.0
58
56
-7 / 70

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Main Status Page
This page shows the status of all analog and digital inputs. User may also download the Log File from this page. AC
voltage and output current of individual channels are approximated.
Figure 13. Main Status Page.

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Section 4 | Specifications
Model
PSRM-5012NFPMU
PSRM-2524NFPMU
PSRM-1048NFPMU
Input
Input AC Voltage
115/230 VAC Switch Selected
Input AC Frequency
50/60 Hz
Power Factor
0.98 / 115 VAC 0.97 / 230 VAC
Max AC Current
11.2 A / 115 VAC 5.4 A / 230 VAC
Power
Supply
Output
DC Voltage
13.8
27.6 VDC
55.2
DC Current
54 Amps
27 Amps
13 Amps
Rated Module Power
750 Watts
Max Ripple and Noise
150 mV p-p
Line Regulation
± 0.5 %
Load Regulation
± 0.5 %
Overload Protection
105 – 125% rated output power
Constant current limiting, auto recover
Over Voltage
17.0 - 20.5 V
31.0 - 36.5 V
56.6 - 66.2 V
Over Voltage Protection
Shutdown output voltage, re-power to recover
Over Temperature Protection
70°C ± 10°C
Shutdown output voltage, auto recover
Battery
Charger
Output
Charger Voltage
13.8 VDC
27.6 VDC
55.2 VDC
Charger Current
7 Amps
4 Amps
2 Amps
Charger Module Power
100 Watts
120 Watts
120 Watts
Suggested Battery Capacity
30 - 80 Ah
15 - 40 Ah
10 - 20 Ah
Battery Type
Lead-Acid / AGM
LED Indicator
Red = high rate boost charge / Green = float charge
BBLVD
Nominal Battery Voltage
12 VDC
24 VDC
48 VDC
Rated Relay Current
75 Amps
75 Amps
75 Amps
LVD Disconnect / Reconnect
10.0 VDC / 12.5 VDC
20 VDC / 25 VDC
40 VDC / 50 VDC
OR-ING Diodes
Auto-revert between power supply and battery power
Others
RMCU Features
HTTP Webserver, TCP/IP, IPv4, Email, SMTP, SNMP v1/v2c/v3, Data/Alarm Logging
Operating Temperature
-20°C to 60°C
Operating Humidity
≤ 90% non-condensing
Weight & Dimensions
Shipping Weight = 14 lbs. Dimensions = 3.5 H x 19 W x 13 D inches
Note: Specifications are subject to change without notice.

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Section 5 | Warranty
DuraComm warrants to the initial end user, each power supply manufactured by DuraComm to be free from defects in
material and workmanship when in normal use and service for a period of three years from the date of purchase from an
authorized DuraComm dealer.
Should a product manufactured by DuraComm fail or malfunction due to manufacturing defect, or faulty component,
DuraComm, at its option, will repair or replace the faulty product or parts thereof, which, after examination by DuraComm,
prove to be defective or not operational according to specifications in effect at the time of sale to the initial end user. The
product that is replaced or repaired under the provisions of this warranty will be warranted for the remainder of the original
warranty period, only, and will not extend into a new three-year warranty period.
The limited warranty does not extend to any DuraComm product which has been subject to misuse, accidental damage,
neglect, incorrect wiring not associated with the manufacturer, improper charging voltages, or any product which has had
the serial number removed, altered, defaced, or changed in any way.
DuraComm reserves the right to change, alter, or improve the specifications of its products at any time, and by so doing,
incurs no obligation to install or retrofit any such changes or improvements in or on products manufactured prior to
inclusion of such changes.
DuraComm requires any product needing in or out of warranty service to be returned to DuraComm. All requests for
warranty service must be accompanied by proof of purchase, such as a bill of sale with purchase date identified. DuraComm
is not responsible for any expenses or payments incurred for the removal of the product from its place of use, transportation
or shipping expenses to the place of repair, or return expenses of a repaired or replacement product to its place of use.
The implied warranties that the law imposes on the sale of this product are expressly LIMITED, in duration, to the three (3)
year time period specified herein. DuraComm will not be liable for damages, consequential or otherwise, resulting from
the use and operation of this product, or from the breach of this LIMITED WARRANTY.
Some states do not allow limitations on the duration of the implied warranty or exclusions or limitations of incidental or
consequential damages, so said limitations or exclusions may not apply to you. This warranty gives you specific legal rights
which vary from state to state.
This warranty is given in lieu of all other warranties, whether expressed, implied, or by law. All other warranties, including
WITHOUT LIMITATION, warranties of merchantability and fitness or suitability for a particular purpose, are specifically
excluded. DuraComm reserves the right to change or modify its warranty and service programs without prior notice.
Section 6 | Contact Us
Local Number
TEL: [phone]
FAX: [phone]
Toll Free Number
TEL: [phone]
Location
6655 Troost Avenue
Kansas City, MO 64131
Website
www.duracomm.com
Email purchase order to
[e-mail]