DVDO Matrix6 User manual

DVDO Matrix6TM
6x2 4K Ultra HD HDMI Matrix Switcher
User’s Guide
Version 1.0

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Important Safety Information
•Follow all instructions
•Use only a dry cloth to clean
•Use caution not to block any vents in either unit
•To reduce the risk of electric shock, do not use near water or expose to rain or moisture. Keep away from
excess moisture
•Do not use near heat sources such as room heaters, hot A/V equipment
•Read all warnings
•Use only accessories approved by DVDO including mounting brackets
•Unplug the device during lightning storms or when unused for long periods of time
•Keep away from open flames
•Protect all connected cords including power cords from being pinched, compressed, stepped on
•Do not open the case. All servicing should be done only by qualified and approved service personnel

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Contents
Overview......................................................................................................................... 4
Key features................................................................................................................. 4
In the Box..................................................................................................................... 4
Input/Output.................................................................................................................... 5
Front Panel .................................................................................................................. 5
Back Panel................................................................................................................... 5
Connections.................................................................................................................... 6
Matrix Modes................................................................................................................... 7
Compatibility mode:...................................................................................................... 8
Performance mode:...................................................................................................... 9
Preset Mode(s):.......................................................................................................... 10
Controlling the Aux TV from another room.................................................................... 11
S/PDIF output................................................................................................................ 11
Audio Return Channel (ARC)........................................................................................ 11
Remote Control............................................................................................................. 14
On-Screen Display Menu System................................................................................. 15
Updating Firmware........................................................................................................ 18
To upgrade firmware using the On-screen display (preferred)................................... 18
To upgrade firmware using the firmware update button............................................. 19
Serial Control................................................................................................................ 20
Troubleshooting: ........................................................................................................... 20
Specifications................................................................................................................ 24
FCC Interference and Compliance Statement .............................................................. 25
Warranty ....................................................................................................................... 26
Getting Help.................................................................................................................. 28
Legal notices................................................................................................................. 29

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Overview
Matrix6™is DVDO’s latest HDMI Matrix switcher for home entertainment and theater applications. It is ideal
for installations requiring a single set of sources that drive two displays independently. Typical applications
include: adding a TV to an adjacent room, adding a projector to a home theater, adding a second TV for
sports viewing, adding a TV to a kitchen or patio. In each case, there is no need to add a new set of
sources.
Key features
•Multiple modes allow control of switching operation
•6 HDMI inputs, 2 HDMI outputs; 4K Ultra HD capable
•MHL®capability on two inputs
•Auto Switching – three modes
•Optical and coax S/PDIF outputs
•Serial and IR remote control
•Simple Firmware update using USB flash drive
•On-screen display (OSD) for easy setup and control
•Remote control (including discrete on and off codes)
In the Box
•Matrix6HDMI switcher
•12 V power supply
•Remote control
•Matrix6Setup guide

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Input/Output
Front Panel
1. IR window – remote control receiver
2. Input indicators (Off = no connection, Amber = HDMI connected, Green = active Zone 1 input, Yellow =
active Zone 2 input)
3. Input select – manually cycles through connected Zone 1 inputs
4. Power switch
5. Power indicator
Back Panel
1. Power input – 12 VDC 3 A minimum
2. Update firmware button – see the firmware update section for details. This button is held during power-up
to start the firmware update process from an attached USB flash drive.
3. USB connector – Primarily used for updating firmware, but also supplies 5 V up to 1 A for accessories
4. Serial port: allows control of Matrix6by external control systems
5. HDMI outputs – The two outputs are independent and can be individually controlled.
6. S/PDIF audio outputs – Coax and optical: Whenever the audio stream permits, audio is extracted from
the active Zone 1 input and also sent to the S/PDIF outputs
7. HDMI Inputs 1–6 – Input 1 and Input 6 are each capable of connecting to a MHL mobile device as well
using only a passive cable. These ports can each supply up to 900 mA for charging the mobile device.

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Connections

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Matrix Modes
Sharing a Blu-ray player with two TVs can be complicated. Normally, a TV reports its capability back to the
source (like a Blu-ray) using a packet of information called an EDID and asks for a resolution from the
source that it can handle. With a matrix, however, you are connecting two TVs to the same source. If one TV
is only standard definition (480p) and the other is capable of 4K then the switch must decide what to ask the
source for. When both outputs ask for the same input there could be a little electronic crisis – send 4K so
the main TV gets the best possible picture or send 480p so both TVs can see something. Then the 480p TV
changes inputs, should the main TV flash right in the middle of a critical movie scene to change resolutions
again?
Most products on the market force you into one mode or another, but Matrix6gives you a choice.

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Compatibility mode:
Use this when you have two TVs of different resolutions and always want a picture on both TVs.
In this mode, Matrix6takes a snapshot of each display device and determines what resolution BOTH TVs
can handle. A new capability packet (EDID) is then constructed that asks all the sources for audio and video
that both devices can handle. Any time a new TV is connected, the snapshot is taken again. Just turning the
same TVs on or off has no effect. In this way you guarantee that both TVs can always see all the inputs.
Pros:
Both TVs will always have audio and video
Cons:
If one TV has a higher display capability than the other, it will not use the maximum resolution.
Also when the TVs go to or from the same input, the other TV will flash briefly until it settles on the new
resolution.
Compatibility Mode Resolution:

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Performance mode:
Use this when you have two TVs of basically the same resolution capability and want the fastest and least
flashing possible.
In this mode, Matrix6uses the capability of only the main TV and sends that capability (EDID) to all the
inputs. It ignores the capability of the Aux TV and just sends it whatever the main TV is asking for.
Pros:
Switching happens faster and there is much less flashing. For example, switching inputs on the aux TV has
little to no effect on the main TV.
Cons:
If the Aux TV is not capable of all the resolutions of the main TV, some inputs sending those higher
resolutions will not be watchable on the Aux TV.
Performance Mode Resolution

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Preset Mode(s):
Use these modes for troubleshooting or if your TVs are not reporting the right capabilities to the switch
In this mode, Matrix6 allows the user to choose from multiple preset audio and video resolutions. Note that if
you choose a resolution that your TV is not capable of, you might lose picture altogether.
Preset Mode Resolution

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Controlling the Aux TV from another room
The Aux TV input is controlled using either:
•The same remote control supplied with the system pointed directly at Matrix6
•Another Matrix6remote control in the room with the Aux TV using an IR repeater system
•A universal wireless remote with the flasher pointed at Matrix6
•Serial control of Matrix6from a higher level home control system
S/PDIF output
The S/PDIF outputs, optical and coax, will follow the main TV and output audio only when the current audio
format is compatible with S/PDIF.
Audio Return Channel (ARC)
In some setups, it is desirable to use the TV as the source of audio. This is most common when watching
live terrestrial TV from an HD antenna. In this case, the TV is receiving a live ATSC signal over-the-air. The
video is shown on screen, but the user would like the audio to be played from the AVR (red path).
In most cases, the preference is for audio to be routed from the Matrix6HDMI or MHL inputs to the Aux
HDMI output or to the S/PDIF output, and ARC is only used when viewing over-the-air broadcasts.
Most TVs can be put into Automatic ARC mode so that when they sense that an audio receiver capable of
receiving ARC is connected they automatically negotiate with the receiver to establish an ARC channel.

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Audio Return Channel

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Matrix6has a special control mechanism to allow the user to easily switch ARC on and off; to use ARC with
a Matrix6system:
1. Insure that your TV is capable of ARC and that the correct TV HDMI input (usually marked ARC) is
connected to the Matrix6MAIN HDMI output.
2. Put the TV into ARC-on mode and turn on CEC (note that these two menu items will be labeled
differently by manufacturer – refer to the TV user’s manual for more information)
3. Connect an audio receiver from Matrix6S/PDIF output (either coax or optical) to the receiver S/PDIF
input
4. Switch the receiver to the S/PDIF input source
5. Press the ARC button on the Matrix6remote control
Note that the ARC button on the remote control toggles between enabling and disabling ARC mode.
Normally, the TV is left in ARC-on and CEC enabled mode and when the user wants to use ARC, simply
switch the audio receiver to S/PDIF input and press the ARC button on the Matrix6remote.
CEC must be enabled in Matrix6 for ARC to work properly.
The audio output from Matrix6is from the S/PDIF outputs only.
When ARC is off, the S/PDIF audio output follows the main output/TV.

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Remote Control
Power and Standby/Off buttons are discrete functions and can be learned
into any universal remote.
ZONE1 INPUT(s):Directly switches the input for the main TV
ZONE2 INPUT(s): Directly switches the input for the aux TV
ZONE1 +/-: Switch inputs on Zone 1 (Main output)
ZONE2 +/-: Switch inputs on Zone 2 (Aux output)
ARC: Alternately enables and disables Audio Return Channel.
MENU:Brings up On-screen display (OSD) menu.
EXIT:Exits OSD menu and other special functions.
Navigation buttons: Used for OSD menu selections.
<-, *, Home, <<, >||, >> : Buttons for controlling connected MHL devices or
Roku stick on Input 6

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On-Screen Display Menu System
Pressing MENU on the remote control brings up the main menu, shown below.
Asterisks (*) in the descriptions indicate the factory default settings.
Main menu provides access to system settings.
The Zone 1 / 2 select menu allows the active input to be directly selected.
This is exactly like pressing one of the HDMI input select buttons on the
remote control.
Making a selection in this menu has no effect on the switching mode.
There is a separate window for Zone 1 (Main) and Zone 2 (Aux)

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Matrix Mode: Sets switching performance based on TV capabilities
*Compatibility Mode: Use for maximum compatibility when the TVs do not
have the same capabilities.
Performance Mode:Use to minimize flashing and improve performance if
both TVs have the same capabilities.
Preset Capability: Use for troubleshooting and to select a predetermined
capability
Preset Modes:
*Auto: Uses Compatibilty or Performance mode settings
Other resolutions are preset groups that can be selected manually. Caution
should be used as choosing a resolution higher than your TV can handle
can put the system into a mode where you cannot see the menu.
1080P, PCM: Sends EDID capability information of 1080p video and stereo
PCM audio to all sources regardless of what display is attached.
1080P, HBR: Sends EDID capability information of 1080p video and High
Bit Rate (HD) Audio to all sources regardless of what display is attached.
1080i, HBR/PCM:Sends EDID capability information of 1080i video and
High Bit Rate (HD) Audio plus PCM to all sources regardless of what
display is attached.
Main EDID: Uses the Main TV EDID only (similar to performance mode)

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The Information screen displays critical switch settings as well as audio and
video information about the current active input.
CEC Enable: If checked, Matrix6will respond to CEC commands i.e. power
on/off. If unchecked, CEC commands will be ignored. *On
Load FW from USB: Loads new firmware from an inserted USB flash
drive. Note: user needs to confirm this operation by pressing ENTER
again,. See Updating Firmware for more information.
Factory Settings: Resets Matrix6to factory default settings. Note: the user
needs to confirm this operation by pressing ENTER again. Power cycle
Matrix6 after 30 seconds.

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Updating Firmware
Matrix6allows firmware updates through an attached USB flash drive.
Firmware version can be checked using the OSD menu and accessing the information screen.
•Firmware version 0101 (filename M6FW0101.BIN) displays as 01.01on the information screen
Two files are required to update the Matrix6 firmware (both available from DVDO.com as new firmware is
released), a .BIN file which contains the actual firmware binary and an .OSD file which contains the fonts,
text, and graphics for the OSD.
•The two files must be placed in the root directory of a FAT or FAT32 formatted USB flash drive Matrix
•The files must be in the format M6FWxxxx.BIN and M6FWxxxx.OSD where xxxx is the version number of
the firmware.
•ALL letters are upper case, including the extensions of BIN and OSD.
•The two files must have the same firmware version before programming will be allowed.
•Only one pair of firmware files can exist in the root directory or firmware will not program.
There are two methods for upgrading firmware: a) through OSD and b) the Update button:
To upgrade firmware using the On-screen display (preferred)
1. Download and place the two firmware files on a USB flash drive and insert in the USB slot in the back of
Matrix6
2. Bring up the Matrix6menu and choose Advanced Settings, then Load FW from USB. Press ENTER
again to confirm.
3. The Green light on Input 3 will blink
4. The Green lights on Input 1 and 3 will alternate to show success or Input 2 will turn amber for failure and
Matrix6will then reset.
5. Confirm the new firmware version by checking the information screen from the main menu.

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6. If you choose to also reset settings to factory defaults, select Factory Settings and confirm by pressing
ENTER again. Always allow 30 seconds for reset to complete and then power cycle
To upgrade firmware using the firmware update button
This is a fail-safe method that will work even if the firmware becomes corrupted and you cannot load
firmware from the OSD.
1. Plug in the USB flash drive to the back of Matrix6
2. Unplug all sources from Matrix6.
3. While holding the firmware Update button, plug in the power cord
4. Keep holding the firmware Update button for about 3 seconds until the green LED on port 3 illuminates
5. Release the firmware Update Button
6. Two flashing amber lights indicates an error – usually incorrect or non-matching filenames
7. Two flashing green lights indicate success – this normally takes between 5 and 10 seconds
8. If you choose to also reset settings to factory defaults, select Factory Settings and confirm by pressing
ENTER again. Always allow 30 seconds for reset to complete and then power cycle
Troubleshooting a firmware update error
A firmware update error is indicated by one or two amber lights on the front of Matrix6.
•Be sure the firmware version you are trying to load is different than the one already in Matrix6– firmware
update will not proceed if the version is identical.
•Be sure there are two files on the root directory of the USB stick and they conform to the naming
convention described above: M6FWxxxx.BIN and M6FWxxxx.OSD (upper case letters are required)
•Start with a clean and empty USB flash drive formatted to FAT or FAT32
•If firmware has become corrupted, use the firmware Update button method above
•If there is no USB flash drive inserted or the files are incorrect, a single or double amber light will
illuminate and a reset requires removing the power cord and then reattaching.

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•If all front panel lights flash when powering up the unit, you have inadvertentaly loaded the incorrect
firmware (for instance attempting to load Quick6 firmware)
Serial Control
The serial port allows an external home automation system to control Matrix6. All menu and remote
commands are available as well as a series of queries to determine the status of Matrix6. Contact
[e-mail] for implementation assistance.
Troubleshooting:
Issue:
Possible Resolution:
Matrix6or other
sources turn off
unexpectedly,
Matrix6or sources
power down when
TV is turned off
This is caused by CEC commands from the TV instructing other devices to power
down when it is switched off. If this is undesired behavior, uncheck the “CEC Enable”
box in the advanced settings menu on Matrix6. This essentially tells Matrix6to ignore
CEC commands. They will still be passed through Matrix6to the sources.
Blu-ray pauses
when a different
input on Matrix6is
selected
This is caused by CEC commands from Matrix6instructing other devices to power
down or pause when switched. If this is undesired behavior, uncheck the “CEC
Enable” box in the advanced settings menu on Matrix6. This essentially tells Matrix6
to ignore CEC commands. They can still be passed through Matrix6however to the
sources.
Slow response from
Matrix6
Uncheck the “CEC Enable” box in the advanced settings menu of Matrix6. Excessive
CEC commands can cause unexpected behavior.