Dyson Cinetic Big Ball User manual

CY26
Operating manual
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click click
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Assembly
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2
Dyson customer care
Thank you for choosing to buy a Dyson appliance.
After registering your 5year guarantee, your Dyson appliance will be
covered for parts and labour for 5years from the date of purchase,
subject to the terms of the guarantee. If you have any queries
regarding your Dyson appliance, visit www.dyson.co.uk/support (UK)
or www.dyson.ie/support (ROI) for online help, general tips and useful
information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial number
and details of where/when you bought the appliance.
Dyson contact details
UK:
Website: www.dyson.co.uk/support
Dyson helpline:
08002980298
Email:
[email protected]o.uk
Address:
Dyson Technology Limited, Tetbury Hill, Malmesbury, Wiltshire,
SN160RP
ROI:
Website: www.dyson.ie/support
Dyson helpline:
014757109
Email:
[email protected]e
Address:
Dyson Ireland Limited, Office 2, Central Park, Leopardstown,
Dublin 18, Ireland
3 easy ways to register your free 5 year guarantee
IMPORTANT SAFETY
INSTRUCTIONS
BEFORE USING THIS APPLIANCE READ
ALL INSTRUCTIONS AND CAUTIONARY
MARKINGS IN THIS MANUAL AND ON
THE APPLIANCE
When using an electrical appliance, basic
precautions should always be followed, including
the following:
WARNING
These warnings apply to the appliance, and
also where applicable, to all tools, accessories,
chargers or mains adaptors.
TO REDUCE THE RISK OF FIRE, ELECTRIC
SHOCK OR INJURY:
1. This Dyson appliance can be used by
children aged from 8 years and above
and persons with reduced physical,
sensory or reasoning capabilities, or lack
of experience and knowledge, only if they
have been given supervision or instruction
by a responsible person concerning
use of the appliance in a safe way and
understand the hazards involved. Cleaning
and user maintenance shall not be made
by children without supervision.
2. Do not allow to be used as a toy. Close
attention is necessary when used by
or near children. Children should be
supervised to ensure that they do not play
with the appliance.
3. Use only as described in this Dyson
Operating Manual. Do not carry out any
maintenance other than that shown in this
manual, or advised by the Dyson Helpline.
Note your serial number for future reference.
This illustration is for example purposes only.
Your serial number can be found on your rating plate which is on the
main body of the appliance behind the clear bin.
Register
by mail
Complete and return
the form to Dyson in the
envelope supplied.
Register
online
Visit our website to register
your full parts and labour
guarantee online.
www.dyson.co.uk/register
www.dyson.ie/register
Register
by phone
Call our dedicated helpline.
Open Monday to Friday 8am-8pm
& Saturday and Sunday 8am-6pm.
UK: 08002980298
ROI: 014757109

3
4. Suitable for dry locations ONLY. Do not use
outdoors or on wet surfaces.
5. Do not handle any part of the plug or
appliance with wet hands.
6. Do not use with a damaged cable or plug.
If the supply cable is damaged it must be
replaced by Dyson, its service agent or
similarly qualified person in order to avoid
a hazard.
7. If the appliance is not working as it should,
has received a sharp blow, has been
dropped, damaged, left outdoors, or
dropped into water, do not use and contact
the Dyson Helpline.
8. Contact the Dyson Helpline when service
or repair is required. Do not disassemble
the appliance as incorrect reassembly may
result in an electric shock or fire.
9. Do not stretch the cable or place the cable
under strain. Keep the cable away from
heated surfaces. Do not close a door on
the cable, or pull the cable around sharp
edges or corners. Arrange the cable away
from traffic areas and where it will not be
stepped on or tripped over. Do not run
over the cable.
10. Do not unplug by pulling on the cable.
To unplug, grasp the plug, not the
cable. The use of an extension cable is
not recommended.
11. Do not use to pick up water.
12. Do not use to pick up flammable or
combustible liquids, such as petrol, or use
in areas where they or their vapours may
be present.
13. Do not pick up anything that is burning or
smoking, such as cigarettes, matches, or
hot ashes.
14. Keep hair, loose clothing, fingers, and all
parts of the body away from openings
and moving parts, such as the brush
bar. Do not point the hose, wand or
tools at your eyes or ears or put them in
your mouth.
15. Do not put any object into openings.
Do not use with any opening blocked; keep
free of dust, lint, hair and anything that
may reduce airflow.
16. Use only Dyson recommended accessories
and replacement parts.
17. To avoid a tripping hazard wind the cable
when not in use.
18. Do not use without the clear bin and
cyclone in place.
19. Do not leave the appliance when
plugged in. Unplug when not in use and
before servicing.
20. Do not pull or carry by cable or use cable
as a handle.
21. Use extra care when cleaning on stairs.
Do not work with the appliance above you
on the stairs.
22. Turn off all controls before unplugging.
Unplug before connecting any tool
or accessory.
23. Always extend the cable to the red line but
do not stretch or tug the cable.
24. Hold the plug when rewinding onto
cable reel. Do not allow the plug to whip
when rewinding.
25. FIRE WARNING – Do not apply any
fragrance or scented product to the filter(s)
of this appliance. The chemicals in such
products are known to be flammable and
can cause the appliance to catch fire.
READ AND SAVE
THESE INSTRUCTIONS
This Dyson appliance is intended for household
use only.
Do not pull on
the cable.
Do not store near
heat sources.
Do not use near
naked flames.
Do not run over
the cable.
Do not pick up
water or liquids.
Do not pick up
burning objects.
Do not use above
you on the stairs.
Do not put hands
near the brush bar
when the appliance
is in use.

1 2 3
Auto
1
2
click
click click
click
1 2 3 4
click
click
Suction release
Power & cable Suction release
Carpets or hard floors
Self-adjusting cleaner head with suction control
4
Brush bar – clearing obstructions

1 2 3
Auto
1
2
click
click click
click
1 2 3 4
click
click
Emptying the clear bin
Carrying & storage
Emptying the clear bin
Carrying & storage
Looking for blockages
5

6
3
1
4
2
5 6
7 8
click
click
click
Emptying the clear bin and optional bin removal
For stubborn dirt trapped
in the cylinder, move
mechanism up and down
until clear.
6

7
Using your Dyson appliance
Please read the ‘Important Safety Instructions’ in this Dyson
operating manual before proceeding.
Carrying the appliance
• Carry the appliance by the main handle.
• Do not press the cyclone release button or shake the appliance
when carrying or the cyclone could disengage, fall off and
cause injury.
Operation
• Always extend the cable fully to the red tape before use.
• Plug the appliance into the mains electricity supply.
• To switch ‘ON’ or ‘OFF’ press the red power button, located
as shown.
• After use: Unplug, push the cable retract button firmly until cable
has fully retracted.
• Switch 'OFF' the appliance and unplug before:
– Changing tools.
– Removing the hose.
Self-adjusting cleaner head with
suction control
• Your appliance has a self-adjusting cleaner head with suction
control. This cleaner head is used for testing with the European
Regulations: No. 665/2013 and No. 666/2013 and testing shall be
performed in Max mode (+).
Easy mode (-)
Reduced push force for effortless cleaning.
• For vacuuming of lightly soiled carpets, rugs and hard flooring.
• Your appliance is pre-set to this level of suction when you take it out
of the box.
Max mode (+)
Maximum suction for powerful dust and dirt removal.
• For vacuuming durable floor coverings, hard floors and heavily
soiled carpets and rugs.
• To switch to this setting, move the suction control slider on top of
the cleaner head as shown.
• CAUTION: The suction of this mode can damage delicate
flooring. Before vacuuming, check the flooring manufacturer’s
cleaning recommendations.
• If the suction power of Max mode (+) prevents easy
manoeuverability, switch to Easy mode (-).
Carpets or hard floors
• The brush bar will always default to ‘ON’ (spinning) each time you
switch the machine ‘ON’.
• To switch the brush bar ‘OFF’ (e.g. for delicate flooring), twist
the dial on the cleaner head a quarter of a turn. The brush bar
will stop.
• When the appliance is running and the brush bar has been
switched ‘OFF’, the brush bar can be switched ‘ON’ again by
twisting the dial on the cleaner head a quarter of a turn. The brush
bar will start. Alternatively, switch the appliance 'OFF'; the dial will
return to its original position. When the appliance is switched 'ON'
again the brush bar starts automatically.
• The brush bar can only be turned off once the machine is running.
• The brush bar will automatically stop if it becomes obstructed. See
‘Brush bar – clearing obstructions’.
• Before vacuuming your flooring, rugs and carpets, check the
manufacturer’s recommended cleaning instructions.
• Some carpets may fuzz if a rotating brush bar is used when
vacuuming. If this happens, we recommend vacuuming
with the brush bar switched 'OFF' and consulting with the
carpet manufacturer.
• The brush bar on the appliance may damage some carpet types. If
you are unsure, turn ‘OFF’ the brush bar.
• This appliance has carbon fibre brushes. Take care if coming into
contact with them, as they may cause minor skin irritation. Wash
your hands after handling the brushes.
• Check the brush bar regularly and clear away any debris (such as
hair). Debris left on the brush bar may cause damage to flooring
when vacuuming.
Vacuuming
• Do not use without the clear bin and cyclone in place.
• Do not use on rubble, ash or plaster. This appliance is designed
only for domestic use to remove household dirt, hair and allergens.
The appliance is not designed to be used on:
– debris produced from activities such as DIY, building or
similar tasks
– larger types and quantities of dust or debris, such as soot
and sawdust.
These materials may harm the appliance and may void
your guarantee.
• Fine dirt such as flour should only be vacuumed in very
small amounts.
• Do not use the appliance to pick up sharp hard objects, small toys,
pins, paper clips, etc. They may damage the appliance.
• When vacuuming, certain carpets may generate small static
charges in the clear bin or wand. These are harmless and are
not associated with the mains electricity supply. To minimize any
effect from this small static charge, do not put your hand or insert
any object into the clear bin unless you have emptied it first, then
cleaned it with a damp cloth (see ‘Cleaning the clear bin’).
• Do not work with the appliance above you on the stairs.
• Do not put the appliance on chairs, tables, etc.
• Before vacuuming highly polished floors, such as wood or lino, first
check that the underside of the floor tool and its brushes are free
from foreign objects that could cause marking.
• Do not push hard with the floor tool when vacuuming, as this may
cause damage.
Blockages – thermal cut-out
• This appliance is fitted with an automatically resetting thermal
cut-out.
• If any part becomes blocked the appliance may overheat and
automatically cut-out.
• If this happens, follow the instructions in ‘Looking for blockages’.
• NOTE: Large items may block the tools or wand inlet. If this
happens, do not operate the wand release catch. Switch ‘OFF’ and
unplug. Failure to do so could result in personal injury.
1
3
2

8
Looking for blockages
• Switch ‘OFF’ and unplug before looking for blockages. Failure to
do so could result in personal injury.
• Leave to cool down for 1-2 hours before looking for blockages.
• Beware of sharp objects when checking for blockages.
• Clear any blockage before restarting.
• Refit all parts securely before using.
• Please refer to 'Looking for blockages' illustrations or 'Online
support' section for additional guidance.
• To gain access to blockages behind the brush bar, remove the base
plate by using a coin to loosen the fastener marked with a padlock.
• Clearing blockages is not covered by your guarantee.
Brush bar – clearing obstructions
• If your brush bar is obstructed, it may shut ‘OFF’. If this happens
you will need to remove the brush bar as shown.
• Switch ‘OFF’ and unplug before proceeding. Failure to do so could
result in personal injury.
• Remove the brush bar by using a coin to loosen the fastener
marked with a padlock until it clicks.
• Beware of sharp objects when clearing obstructions.
• Replace the brush bar and secure it by tightening the fastener until
it clicks. Ensure it is fixed firmly before operating.
• Clearing brush bar obstructions is not covered by your guarantee.
• This appliance has carbon fibre brushes. Take care if coming into
contact with them, as they may cause minor skin irritation. Wash
your hands after handling the brushes.
Emptying the clear bin
• Empty as soon as the dirt reaches the level of the MAX mark – do
not overfill.
• Switch ‘OFF’ and unplug before emptying the clear bin.
• To remove the cyclone and clear bin unit, push the red button on
the top of the carrying handle, as shown.
• To release the dirt, ensure the cyclone and clear bin unit is kept
vertical then firmly push the red button once more.
– The bin will slide down, cleaning the shroud as it goes.
– The bin base will then open.
– For stubborn dirt trapped in the cylinder, move mechanism up
and down until clear (please refer to 'Emptying the clear bin and
optional bin removal' illustrations).
• To minimise dust/allergen contact when emptying, encase the clear
bin tightly in a plastic bag and empty.
• Remove the clear bin carefully from the bag.
• Seal the bag tightly, dispose as normal.
• Close the clear bin by pushing the bin base upwards. Ensure that
the bin base clicks and the clip is securely in place.
• Locate the base of the clear bin onto the front of the main body and
lower the cyclone down until it clicks into place.
• In the event the clear bin unit does not open automatically, use the
small, silver release catch located towards the base of the clear bin
unit (see 'Emptying the clear bin' illustrations).
Cleaning the clear bin (optional)
In the event that it is necessary to clean the clear bin:
• Remove the cyclone and clear bin (see 'Emptying the clear bin') and
push the red cyclone release button.
• Pull the silver bin release button and slide the clear bin off the spine
of the cyclone.
• Please refer to 'Emptying the clear bin and optional bin removal'
illustrations for additional bin removal and replacing guidance.
• Clean the clear bin with a damp cloth only.
• Do not use detergents, polishes or air fresheners to clean the
clear bin.
• Do not put the clear bin in a dishwasher.
• Do not immerse the cyclone in water or pour water into
the cyclones.
• Ensure the clear bin is completely dry before replacing.
• To refit the clear bin:
– Insert the spine into the bin runner
– Push upwards until it clicks and then continue pushing until it
slides home.
• Close the clear bin by pushing the bin base upwards. Ensure that
the bin base clicks and the clip is securely in place.
Looking after your
Dyson appliance
• Do not carry out any maintenance or repair work other than
that shown in this Dyson Operating Manual, or advised by the
Dyson Helpline.
• Only use parts recommended by Dyson. If you do not this could
invalidate your guarantee.
• Store the appliance indoors. Do not use or store it below
3°C (37.4°F). Ensure the appliance is at room temperature
before operating.
• Clean the appliance only with a dry cloth. Do not use any
lubricants, cleaning agents, polishes or air fresheners on any part
of the appliance.
• If used in a garage, always wipe the base of the floor tool and base
of the appliance with a dry cloth after vacuuming to clean off any
sand, dirt or pebbles that could damage delicate floors.
Disposal information
• Dyson products are made from high grade recyclable materials.
Recycle where possible.
• This marking indicates that this product should not be disposed
with other household wastes throughout the EU. To prevent possible
harm to the environment or human health from uncontrolled
waste disposal, recycle it responsibly to promote the sustainable
reuse of material resources. To return your used device, please
use the return and collection systems or contact the retailer
where the product was purchased. They can take this product for
environmentally safe recycling.
Online support
• For online help, general tips, videos and useful information
about Dyson.
UK - www.dyson.co.uk/support
ROI - www.dyson.ie/support
Product information
Please note: Small details may vary from those shown.
Compatibility with previous Dyson tools and accessories
• Your new machine comes with the latest Dyson technology. As such
it is equipped with the latest Quick release catches that allow
quick and easy tool or accessory changes. However, this makes it
incompatible with previous generations of Dyson products.
• An adaptor which makes your new machine compatible with
older Dyson tools and accessories is available by contacting your
local Dyson Helpline (see ‘Dyson Customer Care’ section for
contact details).

9
Guarantee terms and conditions
Dyson customer care
Thank you for choosing to buy a Dyson appliance.
After registering your 5year guarantee, your Dyson appliance
will be covered for parts and labour for 5years from the
date of purchase, subject to the terms of the guarantee. If
you have any queries regarding your Dyson appliance, visit
www.dyson.co.uk/support (UK) or www.dyson.ie/support (ROI) for
online help, general tips and useful information about Dyson.
Alternatively, you can call the Dyson Helpline with your serial
number and details of where/when you bought the appliance.
If your Dyson appliance needs a repair, call the Dyson Helpline so
we can discuss the available options. If your Dyson appliance is
under guarantee, and the repair is covered, it will be repaired at
no cost.
Please register as a Dyson
appliance owner
To help us ensure you receive prompt and efficient service, please
register as a Dyson appliance owner. There are two ways to do this:
• Online at:
www.dyson.co.uk/register
www.dyson.ie/register
• Telephone the Dyson Helpline.
This will confirm ownership of your Dyson appliance in the event of
an insurance loss, and enable us to contact you if necessary.
Limited 5 year guarantee
Terms and conditions of the Dyson 5 year limited guarantee
What is covered
• The repair or replacement of your Dyson machine (at Dyson’s
discretion) if it is found to be defective due to faulty materials,
workmanship or function within 5 years of purchase or delivery
(if any part is no longer available or out of manufacture Dyson will
replace it with a functional replacement part).
• Where this machine is sold outside of the EU, this warranty will only
be valid if the appliance is used in the country in which it was sold.
• Where this machine is sold within the EU, this warranty will only be
valid (i) if the appliance is used in the country in which it was sold
or (ii) if the appliance is used in Austria, Belgium, France, Germany,
Ireland, Italy, Netherlands, Spain or the United Kingdom and the
same model as this appliance is sold at the same voltage rating in
the relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product
where a defect is the result of:
• Accidental damage, faults caused by negligent use or care, misuse,
neglect, carelessness or operation or handling of the appliance
which is not in accordance with the Dyson Operating Manual.
• Use of the appliance for anything other than normal domestic
household purposes.
• Use of parts not assembled or installed in accordance with the
instructions of Dyson.
• Use of parts and accessories which are not genuine
Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its
authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details
of how to look for and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
If you are in any doubt as to what is covered by your guarantee,
please contact the Dyson helpline.
Summary of cover
• The guarantee becomes effective at the date of purchase (or the
date of delivery if this is later).
• You must provide proof of (both the original and any subsequent)
delivery/purchase before any work can be carried out on your
Dyson appliance. Without this proof, any work carried out will be
chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property
of Dyson.
• The repair or replacement of your Dyson appliance under
guarantee will not extend the period of guarantee.
• The guarantee provides benefits which are additional to and do not
affect your statutory rights as a consumer.
Important data
protection information
When registering your Dyson product:
• You will need to provide us with basic contact information to
register your product and enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether
you would like to receive communications from us. If you opt-in to
communications from Dyson, we will send you details of special
offers and news of our latest innovations. We never sell your
information to third parties and only use information that you share
with us as defined by our privacy policies which are available on
our website: privacy.dyson.com

JN.85265 PN.237331-04-02 27.03.17
Dyson customer care
If you have a question about your Dyson appliance, contact us via the
Dyson website or call the Dyson customer care helpline with your serial
number and details of where and when you bought the appliance.
Dyson contact details
UK:
Website: www.dyson.co.uk/support
Dyson helpline:
08002980298
Email:
[email protected]o.uk
Address:
Dyson Technology Limited, Tetbury Hill, Malmesbury, Wiltshire,
SN160RP
ROI:
Website: www.dyson.ie/support
Dyson helpline:
014757109
Email:
[email protected]e
Address:
Dyson Ireland Limited, Office 2, Central Park, Leopardstown,
Dublin 18, Ireland
www.dyson.com

Title Surname
First name
Telephone Mobile
e-mail
Postcode
Address
Date of purchase / / Country of purchase UK ROI
Serial number
By mail Yes No
By phone Yes No
By email Yes No
By text message Yes No
Yes No
As a Dyson vacuum cleaner owner, you can hear
about Dyson inventions, services and products before
anyone else. If it’s okay to contact you, please let us
know how we may do this.
We sometimes ask other companies (such as market researchers) to
contact owners on our behalf. We do this to get feedback on ideas or
ask you to try new products and services. Would this be okay?
Guarantee form
Register
by mail
Complete and return
the form to Dyson in
the envelope supplied.
Register
online
Visit our website to register
your full parts and labour
guarantee online.
www.dyson.co.uk/register
www.dyson.ie/register
Register
by phone
Call our dedicated helpline.
Open Monday to Friday
8am-8pm & Saturday and
Sunday 8am-6pm.
UK: 08002980298
ROI: 014757109
3 easy ways to register your free 5 year guarantee