Earthquake warrants the original purchaser that the speaker (product) is
free from defects in material and workmanship, under normal and proper
use, for a period of one (1) year from the date of purchase (as shown on
theoriginalsalesreceipt).
Theone (1)yearwarranty periodis validonly if the product is purchased
from an authorized dealer/reseller and the warranty registration card is
properlyfilledoutandsenttoEarthquakeSoundCorporation.
(A)One(1)yearlimitedwarrantyguidelines:
Earthquake pays for labor, parts and ground freight (only in US
mainland)backtocustomer.
(B)Warning:
?Products (sent in for repair) that are tested by Earthquake
technicians and deemed to have no problem will not be covered by
thelimited warranty.Customer will becharged a minimumof one(1)
hour of labor (at ongoing rate) plus shipping charges back to
customer.
?Each product sent in for repair must be packaged in its original
packaging. Otherwise, repackaging charges will apply in
additiontothelabor,partsandshippingcharges.
(C) Earthquake agrees to repair or replace - at our discretion - all such
defectiveproducts/partssubjecttothefollowingprovisions:
?Defective products/parts have not been altered or repaired by
anyoneotherthananEarthquakefactoryapprovedtechnician.
?Products/parts are not subjected to negligence, misuse, accident or
damagebyimproperlinevoltage.
?Products/partswereusedwithincompatibleproducts.
?The serial number or any part of the product altered, defaced or
removed.
?Products/parts have been used in any way that is contrary to
Earthquake’swritteninstructions.
(D) Warranty limitations:
Earthquakewarranty does notcover products thathave beenmodified
orabused,includingbutnotlimitedtothefollowing:
?Damages to speaker cabinet and/or cabinet finish due to misuse,
abuseoruseofimpropercleaningmaterials/methods.
?Bent speaker frame, broken speaker connectors, holes in speaker
cone,surround&dustcap,burntspeakervoicecoil.
?Fading, deterioration of speaker components & finish due to
improperexposuretoelements.
One (1) Year Limited Warranty Guidelines
?Bent amplifier casing, damaged finish on the casing due to abuse,
misuseorimproperuseofcleaningmaterial.
?Burnt tracers on PCB. Product/part damaged due to poor packaging
orabusiveshippingconditions.
?Subsequentdamagetootherproducts.
Awarranty claim will not be valid if the warranty registration card is not
properly filled and returned to Earthquake with a copy of the sales
receipt.
(E)ServiceRequest:
To receive product(s) service, contact Earthquake Sound service
department at (510) 732-1000 and request an RMA (Return
Merchandise Authorization) number. Items shipped without a valid
RMA number will be refused. Make sure you provided us with your
complete/correct shipping address, a valid phone number and a brief
description of the problem you are experiencing with the product. In
most cases, our technician maybe able to resolve the problem over the
phone;thuseliminatingtheneedtoshiptheproduct.
(F)ShippingInstructions:
Product(s) must be packaged in its original protective box(es) to
minimize transport damage and avoid repackaging charges. Shipper
claimsregarding itemsdamagedin transitmustbe presentedtocarrier.
Earthquake Sound Corporation reserves the right to refuse products
that are improperly packaged.Acopy of the original sales receipt must
accompany product returned for service. We encourage you to include
awrittendescriptionoftheprobleminsidethepackage.Shipproductto:
Earthquake Sound Corporation
Attn: RMA Department - RMA# ______
2727 McCone Avenue
Hayward, CA 94545
Tel: (510) 732-1000
You are responsible for the cost of shipping the product to Earthquake
SoundCorporation.
(G) Disputes Resolution:
All disputes - between customer and Earthquake Sound Corporation -
resultingfrom the one(1) yearlimited warrantypolicy must beresolved
in accordance to the laws and regulations of the county of Alameda,
California.
14 Earthquake Sound Corp. | (510) 732-1000 | www.earthquakesound.com 15
Specifications are subject to change without notice