Easee Plug and Play Troubleshooting guide

Easee Plug & Play
User / installation guide

2
Introduction
Introduction
Product overview
Features
Technical specifications
Safety
Safety instructions
Installation
Installation instructions
Daily use and operation
How do I charge?
Apps and interfaces
Charging Robot interface
Maintenance
Practical details
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10
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Table of contents
IMPORTANT:
Read carefully before use. Keep for future reference.

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Easee Plug & Play includes a Chargeberry and a front
cover. With our innovative Easee Plug & Play technology,
you can transform your pre-installed Easee Ready
backplate into a fully functional Charging Robot for your
electrically powered vehicle.
Intended use
This product is intended solely for charging electrically
powered vehicles equipped with non-gassing batteries
(e.g. lead-acid batteries).
The product shall only be used with a charging cable
according to IEC 62196. The product must be firmly
mounted on a wall or structure that covers the entire
back side of the product and has a sufficient load-
bearing capacity. It may only be operated with the
approved operating parameters and under the specified
environmental conditions (see page 5).
Uses other than those specified here are not permitted.
Conventions
This symbol indicates that the respective
instructions must only be carried out by an
authorised electrician.
This symbol indicates an immediate danger to
life and health of individuals due to the effects
of electrical energy. Non-observance of these
instructions will result in serious damage to
health – up to and including life-threatening
injuries.
Introduction Product overview
x1
Front cover
Protects the electronics
from external influences.
Chargeberry
Contains the electronics
for charging the vehicle.
Tool
Used for removing the
front cover, after the
screw has been removed.

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1. Touch button: The touch button is used to activate
the WiFI interface which is then used to configure
the backplate during installation. This should already
have been done by a certified electrician. Now the
WiFi interface can be used as a fallback solution for
controlling the Charging Robot in case it is offline
(no Internet and Easee app support). The touch
button may serve additional functions. Please use
the online knowledge-base for other possible touch
combinations and functions.
2. Light strip: The light strip communicates the status
of the Charging Robot at all times. Read more about this
on page 11.
3. RFID area: The integrated RFID reader enables access
control of the Charging Robot and identification of
different users. You can use it to unlock the charger
with an Easee Key. Check our knowledge base at
easee.support for more details on how to add and
manage your Easee Keys.
4. Type 2 socket: The Type 2 socket is completely
universal and allows you to charge any type of
electric vehicle using the appropriate charging cable.
Furthermore, it is possible to permanently lock the
charging cable, so you do not have to worry about it
being stolen.
Features
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Technical
specifications
General
Dimensions (mm): 256 x 193 x 106 (H x W x D)
Wall mounting (mm): c/c 160 x 125 (H x W)
Operating temperature: -30 °C to +50 °C
Weight: 1.5 kg
Warranty: 3 years (warranty may be longer in some
countries)
Charging
Charging power: 1.4–22 kW
6 A 1 phase – 32 A 3 phase (automatically
adjusted in relation to available capacity)
Up to 7.36 kW at 32 A 1 phase
Up to 22 kW at 32 A 3 phase (TN grid)
Connection point: Type 2 socket (IEC 62196-2)
Number of phases: 1 or 3 (fully dynamic)
Voltage: 3 x 400 V AC/ 230 V AC (±10 %)
Mains frequency: 50/60 Hz
Built-in energy meter (±2 %)
Easee Home: Load balancing of up to 3 units per circuit
Easee Charge: Load balancing of up to 101 units per circuit
Sensors and indicators
Light strip with LEDs showing the status of the charger
Touch button for manual adjustment
Temperature sensors in all main contacts
Connectivity
Built-in eSIM (LTE Cat M1/ 2G /GPRS)
WiFi 2.4 GHz b/g/n connection
Easee Link RFTM
Control charging via Easee app
RFID/NFC reader
OCPP 1.6 via our API
Protection
Integrated overload protection according to
EN IEC 61851-1:2019
Built-in RCD for ground fault protection (30 mA AC/
6 mA DC) according to EN 61008-1 and IEC 62955
Degree of protection: IP54 (the backplate is IP22
without cover)
Impact resistance: IK08
Fire class: UL94
Insulation class: II
Overvoltage category III

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Read the entire manual carefully before installing
and operating the product. Observe the following
instructions:
Safety instructions for operation
— Danger to life due to high electrical voltage. Never
make any changes to components, software or
connecting cables.
— Never use or touch the product if it is damaged or
does not function properly.
— Always have the prescribed maintenance, installation
and any repair work carried out by an authorised
electrician and in accordance with local requirements.
— If a fire occurs, do not use water for extinguishing.
— Never clean the Charging Robot with high pressure or
running water.
— Do not immerse the product in water or other liquids.
— If the light strip on the product lights up red, there is a
fault. For more information, see page 11.
— Make sure that children do not play with the product.
— Never touch the contacts of the Type 2 socket and
never insert foreign objects into the product.
— Never use the charging cable if it is damaged or if the
connections are wet or dirty.
— Do not use extension cords or adapters in
combination with the product.
— The charging cable must only be removed from the
Charging Robot by pulling the plug handle, not by
pulling the cable.
— Make sure the charging cable does not cause a
tripping hazard or risk being run over by a car.
— Even if the Charging Robot is designed to withstand
normal weather conditions, we recommend
protecting it from direct sunlight or exposure to
extreme weather conditions.
— Do not use the product near strong electromagnetic
fields or in the direct vicinity of radio transmitters.
Safety instructions

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WARNING! If the Easee Ready is
installed in your private home, we
recommend that you turn off the
power before continuing the process of
installing the Chargeberry. If for some
reason it is not possible to turn off the
power - for instance, if the charger is
part of a shared charging system - be
careful and follow the instructions.
Installation
instructions
1. Unscrew the locking screw at the bottom of the Easee
Ready.
2. Insert the two ends of the included tool into the two
openings at the bottom of the Easee Ready cover.
3. Pull until the cover comes loose.
4. Lift the cover from the bottom and upwards.
1
1
3
4
Opening
Easee Ready
In addition to the instructions presented on the
next pages, we recommend that you watch the
installation video available on our website:
easee.support.
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1

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1. Turn on the power. The terminals of the backplates
are now electrically live.
2. Position the Chargeberry to fit into the slots on the
backplate.
3. When the Chargeberry is in the track, press it
forcefully down until you hear a click.
4. Paste the PIN code sticker on the back of the manual
or in another safe location, e.g. inside of the fuse
cabinet door.
Chargeberry
Attaching2
3
2
”CLICK!”
WARNING! Do not touch the electrical
terminals or wires inside the backplate, they
are electrically live.

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4
Before closing the front cover, it is possible but
optional to lock the Chargeberry with a padlock (see
recommended padlock size on page 13). Locking the
electronics adds an extra level of security (padlock is not
included).
4
Front cover
Closing3
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2
4
”CLICK!”
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1. Hang the front cover at the top of the backplate and
let it fall into place.
2. Press the bottom of the front cover until you hear a
click.
3. Bend the lower part of the rubber cover down.
4. Screw in the locking screw at the bottom of the
charger to secure the front cover.
5. Close the rubber cover. If the cable is inserted from
the bottom, you can cut a corresponding hole in the
rubber cover to ensure a neat installation.
Your Charging Robot is now ready for use!

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WARNING! Observe the safety instructions on page 6
before using the product.
Make sure that the following requirements are met
before using the Charging Robot:
— The authorised electrician have set up the electrical
connection properly.
— The charger is properly configured.
— The software is up to date (see page 11).
— If you have set up access control, unlock it by using a
registered RFID tag or disable it from the Easee App
or the local WiFi interface.
1. Check the charging cable and connector for damage
and impurities such as foreign objects and water
ingress before charging.
2. Connect the charging cable to the Charging Robot
and your electric car. The charging process starts
and adapts automatically to the electric car and
the available energy at any time according to the
configuration.
If the car does not start charging, check that charging
is activated in your car and that the connectors are
properly plugged in. If charging still does not start, check
what might be the cause on page 11.
Smart charging
Some operators offer smart charging which will delay
charging to a suitable point in time, often tied to
electricity price or similar mechanisms. When Smart
charging is active the LED strip is lit blue, charging will
not start until the operators criteria for charging is met.
Contact you operator to know more and to find out if
they offer this service.
How do I charge? Apps and interfaces
WiFi interface
The WiFi interface is intended for local operation of the
charger. It is not depended on an internet connection,
but it needs a smartphone to be accessed.
Easee app
The Easee app is intended for everyday use of your
Easee products. It can be used anywhere in the world
through the Easee Cloud.
The Easee app can be downloaded from the application
store of your iOS or Android mobile device.
Easee Portal
The Easee Portal is a tool intended for administration of
one or several Easee sites.
The Portal is mainly intended for site owners, installers,
administrators, service providers and people who need
to manage several products and sites from one interface.
Go to easee.support for more information on our
interfaces.

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1 Easee public knowledge base can be found at easee.support.
Charging Robot interface
Light description Status
White – constant light, only at the bottom
2 LEDs – master unit / 1 LED – secondary units Standby
White – constant light Car connected
White – pulsating light Charging in progress
Blue – constant light Smart charging enabled (car connected)
Blue – pulsating light Smart charging in progress
At startup, the LEDs turn on one by one.
When the charger is updating, one or more
LEDs will flash green while this is in progress.
Updating software (updating can take up to 30 minutes)
NOTICE! The car must be disconnected before a software update
can be completed.
White – flashing light
Waiting for authentication by an RFID tag. Hold the RFID
tag against the RFID area of the Charging Robot in order to
authenticate and initiate the charging.
White – fast flashing light RFID-tag received (awaiting key verification)
Red – constant light
General error. Unplug the charging cable and replug it to the
Charging Robot. If the red light persists, check the Easee app or our
knowledge base1for further information.
Red – constant light, with warning sounds Wires are connected incorrectly. Consult an authorised electrician.
Red – pulsating light
The Charging Robot has measured an abnormal temperature and
has entered in safe mode. Please go to our knowledge base1for
further information.
White – flashing light, only at the bottom
The Charging Robot is searching for its master unit. Please check
the status of the master unit. For further information, please check
our knowledge base1.
Yellow – flashing light, only at the bottom The Charging Robot is waiting to be configured. Consult an
authorised electrician.

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General maintenance
If the product is installed in public spaces and is
accessible to everyone, observe local and national
requirements (e.g. Norway NEK400 part 6.1) in addition to
the procedures below.
— Ensure that the charger does not have any signs of
mechanical damage.
— Visually inspect the Type 2 socket for wear and tear
at regular intervals according to local regulations. If
the pins are discoloured or damaged, please contact
your authorised electrician.
Cleaning
The charger does not require cleaning to operate
properly. Nevertheless, if the product needs to be
cleaned for cosmetic reasons, this is possible.
— Use a damp cloth and an all-purpose household
cleaner. Avoid using strong chemicals that contain oil
or alcohol, as this may discolour the plastic.
— Do not use running water or high pressure water jets.
Insulation testing (authorised electrician only)
When carrying out periodic insulation testing
of a charging circuit, it is recommended that
you remove the Chargeberry from its backplate
before measuring between all phases joined
together towards earth. Testing the circuit
insulation with the Chargeberry installed in
the backplate may damage the electronics or
impact the reading negatively.
Maintenance Practical details
Warranty
The device is free from material defects and is in
accordance with laws and regulations for consumer
protection in the country where the product is
purchased. All correctly installed Easee hardware is
covered by our 3 years limited warranty. If your charger
needs to be repaired within this warranty period, please
contact your Easee supplier. Further information can be
found at easee.support.
Safety
The product shall be installed according to local
regulations for low voltage electrical installations.
The product is designed and tested according to the
EN 61851 standards for electric vehicle conductive
charging system. It includes a built-in RCD able to safely
break the circuit in the event of a 30 mA AC or 6 mA DC
fault in accordance with IEC 61008 and IEC 62955.
Standards
Hereby, Easee AS declares that this product, Easee EV
Charging Robot E01-CB, is in compliance with the Low
Voltage Directive 2014/35/EU, Radio Equipment Directive
2014/53/EU, EMC Directive 2014/30/EU and RoHS
Directive 2011/65/EU.
The full text of the EU Declaration of Conformity is
available at the following internet address: easee.support.

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Max transmitted power
Radio: 100 mW at 863–870 MHz. WiFi: 50 mW at
2.4–2.472 GHz. GSM: 2 W at 880–915 MHz, 1 W at
1710–1785 MHz, 200 mW at 703–748 MHz, 832–862 MHz,
880–915 MHz, 1710–1785 MHz and 1920–1980 MHz.
Product life cycle
Transportation: The charger should always be
transported within its original packaging. No other
items should be stored on top of the box other than
Easee chargers. Should the box be dropped or otherwise
impacted, a visual inspection should be done in order to
verify potential damage.
Storage: The electronics are hermetically sealed and
will not get damaged if stored in humid areas. However,
in order to preserve the packaging and its contents,
we recommend storage in a tempered, dry and well-
ventilated area. Relative humidity should not exceed
80% and no corrosive gas should be present. Storage
or transportation environment should never exceed the
limits provided in the technical specifications of the
charger (see page 5).
Dismounting: Perform a factory reset of the device
before powering it down. This is done via the Installer
app. Dismounting shall only be performed by an
authorised electrician. The power supply to the charger
must be isolated before dismounting starts. Use the
installation guide and follow the steps in reverse in order
to dismount the Charging Robot in the correct order.
Disposal: This electronic equipment must not be
disposed of in household waste. For the return of old
devices, free collection and acceptance points may be
available in your vicinity. Observe local regulations for
correct and environmentally friendly disposal. If the old
electronic equipment contains personal data, you are
responsible for deleting it yourself before returning it.
Padlock dimensions
Max total lock height: 56 mm. Shackle height (outer
dimension): 19–20 mm. Shackle thickness: 3.2–4 mm.
Data protection
When the product connects to the Internet, personal
data is sent to Easee AS. You will receive more
information about data protection during the
configuration of your Charging Robot.
Repair
If your charger needs to be repaired, please contact your
Easee supplier.
Returns and complaints
Contact your distributor or Easee Customer Support
regarding the return and complaint of your product.
Customer support
Download the latest manuals, find answers to frequently
asked questions and useful documents and videos for
your product at easee.support.
Contact details
Easee AS
Grenseveien 19
4313 Sandnes, Norway
Org. nr: 920 292 046
You can find additional contact details for your country
at easee.com.

THIS DOCUMENT CONTAINS INFORMATION THAT IS
SUBJECT TO CHANGE WITHOUT NOTICE.
The latest version of this publication can be downloaded
at http://easee.support
No part of this publication may be reproduced or
transmitted in any form or by any means, electronic
or mechanical, including, but not limited to, copying,
recording, retrieving data, or computer networks without
the written permission of Easee AS.
Easee and all other Easee product names and slogans
are trademarks or registered trademarks of Easee AS.
Easee products can be protected by one or more
patents.
All other products and services mentioned may be
trademarks or service marks of their respective owners.
Illustrations of the product and user interface are
exemplary and may differ from the actual appearance.
Jun 2021 – Version 2.00
© 2019 by Easee AS. All rights reserved.

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Easee AS
Grenseveien 19
4313 Sandnes, Norway
.easee.com