6 7
— Ensure that the charger is connected to the
same Wi-Fi that you want the Equalizer to
be connected to. This is due to the name and
password being copied over when you scan
the devices.
— If the Wi-Fi is not already available, connect
the Charging Robot via the Easee Cloud, the
Easee app or via the Charging Robot’s Wi-Fi
interface.
I am receiving negative values on my meter
reader. Check the following:
— The arrows on the Rogowski coils or CT
clamps are connected in the right direction.
— The phase sequence control by measuring on
the Charging Robot with a voltage meter.
— That the connection is correct from the
fuse to the meter reader. Note on the wiring
diagram that the connection on the meter
has the sequence L3, L2, L1 from below.
— If the site has solar cells, it can show negative
values during production.
The meter reader shows abnormal values or no
values. Check the following:
— The Charging Robot and the meter reader
are installed in the same phase sequence. If
switching has taken place in the house e.g.
L2, L1, L3 the phase sequences need to be
adjusted for the phase angle to be correct.
Please contact Easee Customer Excellence to
adjust the phase sequence in the Equalizer.
Switching on the meter reader may need to
be done, therefore an installer needs to be in
place during this troubleshooting.
Equalizer is offline. Do the following steps:
— Check that the Charging Robot is connected
to Wi-Fi.
— Disconnect the Equalizer from the meter
reader until it stops flashing.
— Hold the Equalizer against the Charging
Robot until it lights up green.
— Reconnect the Equalizer to the meter reader.
— If the Equalizer does not appear in the
Easee Installer App, the signal is too weak.
Reposition Wi-Fi or Equalizer to get a
stronger signal. If necessary, install a Wi-Fi
extender (Mesh) for portable connection.
How to make sure the Equalizer is displaying
the correct values? Do the following steps:
Via the Easee Installer App, go to Site Overview
→ Site Structure → Equalizer, you can click on the
product card and get the same visual image of
the Equalizer that the customer gets via their
Easee app.
Here you can confirm that the same ampere
values are displayed as on the Eastron meter.
Ampere values can be found on the Eastron
meter by clicking on [U / I] and scrolling to
ampere values (A).
Ampere values screen
Is the charger already installed? If the charger
is already installed you will need to be invited
as an administrator to access it in the Easee
Installer App.
— Do this by asking the site owner to invite you
as an administrator via the Easee Cloud, or
— Add the charger (master) to the users Easee
app with the serial number and pin code.
Then you will automatically become an
administrator and will find the site under
“update existing site” in the Easee Installer App.
Note that you must be logged in with the same
account in the Easee app as for your Easee
Installer App for this step to work.
I can’t connect the Equalizer to the Wi-Fi via the
Easee Installer App. If you are unable to connect
the device to the Wi-Fi, check the following:
— The name and the password of the Wi-Fi.
Be sure to check lowercase and uppercase
letters as well as special characters. If you
have the option to rename the Wi-Fi, only use
letters and numbers, avoid special characters
and spaces.
— The Wi-Fi must have a password, it can’t be
an open Wi-Fi.
— Connected on 2.4 GHz Wi-Fi (5 GHz is not
supported).
— Firewalls or login portals blocking internet
access.
— Make sure that the Equalizer has good
coverage for Wi-Fi. Change location of the
Wi-Fi router and Equalizer. Open any garage
doors and the facade meter cabinet to get
as good coverage during the connection
process as possible. Alternatively, install a
Wi-Fi extender (Mesh).
How to connect the Equalizer via the Charging
Robot. If you do not succeed in connecting the
Equalizer to Wi-Fi via the Easee Installer App,
you can try moving the Equalizer towards the
Charging Robot until the box displays a green
light.
Troubleshooting LED colours meaning
3 Use the Easee App to set up the WiFi.
4 Contact your utility company to activate the HAN port.
5 Go to http://easee.support.
6 Check your internet connection.
7After booting, it can take a few minutes before Easee Link
RFTM status flashes green.
White, fast flashing – Booting
White, breathing every 10s – Normal
operation
Red / white, switching – No WiFi added3
Red, flashing – No data from power meter4
Red, breathing every 10s – Error5
Purple, breathing every 10s – Offline
operation6
Touch the Easee logo in the middle to
check power consumption:
Blue, fast flashing – High power
consumption
Blue, slow flashing – Low power
consumption
Count the flashes for percentage –
1 flash (10%), 2 flashes (20%),
up to 10 flashes (100%)
Hold the Easee logo for 3 seconds to check
connectivity. You will see 2 flashes:
1st flash – Easee Link RF status7
2nd flash – WiFi status
Green – Connected
Red – Not connected
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