Eaton SPC Series User manual

Instruction Booklet IB158002EN Eective September 2023
Supersedes March 2021
Installation instructions for
SPC Max Series surge protective device
Contents
Description Page
Introduction .................................2
Installation...................................3
Operating features ...........................7
Power Xpert SPD local display overview .........9
Power Xpert SPD user setup ................. 10
Troubleshooting............................ 20
Troubleshooting the Power Xpert SPD ........ 21
Specifications .............................. 22
Ordering guidelines......................... 23
Warranty .................................. 29
Appendix A ................................ 30
Appendix B ................................ 30
Appendix C ................................ 31
Appendix D ................................ 32
Appendix E ................................ 33
Appendix F ................................ 34
Appendix G ................................ 38
Appendix H ................................ 39
Appendix H ................................ 40

2
Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Introduction
Manual introduction
This installation manual describes the safe installation and
operation of the Eaton SPD Max Series surge protective
device (SPD).
Product overview
The Eaton SPD Max Series protects critical electrical and electronic
equipment including switchgear, switchboards, panelboards, and
other types of enclosures from damage by voltage transients
and surges. This is done by shunting high energy lightning surges
(and other transient disturbances) away from the equipment
being protected. It does this in nanoseconds by providing a
low impedance surge path to ground while supporting power
frequency voltage.
The Eaton SPD Max Series is designed to mount on the wall
(or other vertical surface) as close as possible to the electrical
cabinet. The SPD Max Series is available in voltage ratings from
120 to 600 Vac, surge current capacity ratings from 100 kA to
800 kA, and NEMA®1, NEMA 4, or NEMA 4X enclosures.
The Eaton SPD Max Series is available in three feature packages
(basic, standard with surge counter, and Power Xpert SPD), as
described in Operating features. Each model is available in delta,
wye, and split-phase wiring configurations.
All Eaton SPD Max Series models have been UL®tested and
certified to comply with UL Standard 1449 5th Edition, UL Standard
1283 7th Edition, CSA®22.2 and CSA Electrical Notice No. 516
Edition 1. This device can be used for UL 96A and NFPA 780
Compliance (email [email protected] for further information).
Safety precautions
A licensed/qualified electrician must complete all instructions
in this manual in accordance with the National Electrical Code®
(NEC®), Canadian Electrical Code (CEC), state, and local codes, or
other applicable country codes. All applicable local electrical codes
supersede these instructions.
WARNING
IMPROPER INSTALLATION COULD CAUSE DEATH, INJURY, AND EQUIPMENT
DAMAGE. FOLLOW ALL WARNINGS AND CAUTIONS. COMPLETELY READ AND
UNDERSTAND THE INFORMATION IN THIS INSTRUCTION MANUAL BEFORE
ATTEMPTING TO INSTALL OR OPERATE THIS EQUIPMENT.
IMPROPER WIRING COULD CAUSE DEATH, INJURY, AND/OR EQUIPMENT
DAMAGE. ONLY LICENSED/QUALIFIED ELECTRICIANS WHO ARE TRAINED IN THE
INSTALLATION AND SERVICE OF ELECTRICAL EQUIPMENT ARE TO INSTALL AND
SERVICE THIS EQUIPMENT. HAZARDOUS VOLTAGES ARE PRESENT INSIDE THE
SPD DURING NORMAL OPERATION. FOLLOW ALL SAFE WORK PRACTICES TO
AVOID ELECTRICAL SHOCK.
WARNING
ARC FLASH DURING INSTALLATION COULD CAUSE INJURY OR DEATH. USE
APPROPRIATE SAFETY PRECAUTIONS AND EQUIPMENT FOR ARC FLASH
PROTECTION.
SPM catalog numbering system
Each Eaton SPD Max Series unit has a nameplate that identifies the
parameters used for manufacture. These parameters are expressed
in letters and numbers to reflect the series, kA rating, voltage code,
feature package, and application, as shown in Table 1 and Table 8.
Table 1. Catalog numbering system
For example, a 480 V delta (three-wire plus ground) for
use in a NEMA 4 application requires an SPD model
SPM250480D2R signifies:
SPM = SPD Max Series
250 =kArating(100≠800kA)
450D = Voltage
3= Feature package (standard with surge counter)
R= Application suffix (NEMA 4 with internal disconnect)
These numbers appear as part of the product label attached to the
side of the SPD Max enclosure. See Figure 1.
Figure 1. Product label
SPM 250 480D 3 R
Series
SPM kA rating
250 Voltage code
480D
Application
R
Feature Package
3

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Equipment testing
WARNING
CONDUCTING DIELECTRIC, MEGGER, OR HI-POTENTIAL TESTING WITH THE SPD
INSTALLED WILL CAUSE INTERNAL DAMAGE TO THE SPD. THE SPD WILL ALSO
CAUSE THE TEST TO FAIL.
Every Eaton SPD Max Series unit is tested at the factory for dielectric
breakdown. No further SPD testing is required for installation.
If you desire to test distribution equipment by performing
dielectric, megger, or hi-potential tests, any installed SPD must
be disconnected from the power distribution system to prevent
damage to the unit. Follow this procedure to safely disconnect
the SPD.
For SPDs connected to a circuit breaker or fuse:
1. Three-wire delta SPDs: Turn off the circuit breaker or remove
the fuses from the fuse holder to isolate the SPD.
2. Wye and split-phase SPDs: Turn off the circuit breaker or
remove the fuses from the fuse holder to isolate the SPD and
remove the neutral connection on wye SPDs.
Installation
WARNING
INSTALLING AN SPD THAT IS IMPROPERLY RATED FOR THE ELECTRICAL SYSTEM
VOLTAGE COULD CREATE A POTENTIALLY HAZARDOUS CONDITION, RESULTING
IN INJURY OR EQUIPMENT DAMAGE.
Preparation for installation
CAUTION
EATON SPD SERIES PRODUCTS MUST BE INSTALLED OR REPLACED BY A
QUALIFIED ELECTRICIAN TO AVOID INJURY OR EQUIPMENT DAMAGE.
Before installing an Eaton SPD Max Series unit, do the following:
• Verify that the area is clear of any dirt, debris, or clutter that
may hamper the installation process
• Verify that there is enough space to install the SPD;
see Figure 58 for dimensions
• Confirm that all tools and equipment needed for the installation
are available
• Confirm that the system voltage and wiring configuration is the
same as the SPD you are installing; check the voltage rating label
on the side of the SPD
WARNING
TURN OFF THE POWER SUPPLY BEFORE WORKING IN ANY ELECTRICAL CABINET
OR ON ANY CIRCUIT BREAKER PANEL. FAILURE TO DO SO COULD RESULT IN
INJURY OR DEATH FROM ELECTRICAL SHOCK.
WARNING
A POOR GROUND, OR GROUNDING/BONDING VIOLATIONS, COULD PREVENT
THE SPD FROM PERFORMING AS SPECIFIED. DO NOT USE THE SPD TO CARRY
OR PASS THROUGH GROUND TO OTHER DEVICES OR LEADS. DAMAGE TO THE
EQUIPMENT MAY RESULT.
• Check the facility grounding system; all grounding, bonding, and
earthing must meet the NEC, CEC and any other national, state,
and local electrical codes
• An insulated grounding conductor that is identical in size
and insulation material and thickness to the grounded and
ungrounded circuit supply conductors, except that it is green with
or without one or more yellow stripes, is to be installed as part of
the circuit that supplies the SPD Max Series unit
• Refer to NEC Table 250.122 select the appropriate size of
the grounding conductor. This grounding conductor is to be
grounded to earth at the service equipment or other acceptable
building earth ground, such as the building frame in the case of a
high steel-frame structure
• Any attachment-plug receptacles in the vicinity of the SPD Max
Series unit are to be of a grounding type, and the grounding
conductors serving these receptacles are to be connected to
earth ground at the service equipment or other acceptable
building earth ground, such as the building frame in the case
of a high-rise steel-frame structure
• Pressure terminal or pressure slicing connectors and soldering
lugs used in the installation of the SPD Max Series unit shall be
identified as being suitable for the material of the conductors;
conductors of dissimilar metals shall not be intermixed in a
terminal or splicing connector where physical contact occurs
between dissimilar conductors unless the device is identified for
the purpose and conditions of use
Installation locations
Eaton’s SPD Max Series can be installed next to, above, or below any
existing electrical enclosure.
The ideal mounting location for the Eaton SPD Max Series is as
close as possible to the electrical enclosure and should be mounted
in such a way as to minimize the cable length and eliminate any
sharp bends in the wiring conduit.

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Installation procedures
1. Before mounting the SPD Max Series device, ensure that the
mounting surface is sufficient to support the weight of the SPD.
See Specifications for weight. The SPD should be mounted
as close as possible to the electrical cabinet and as close as
possible to the wiring connection point within the electrical
cabinet. This will ensure a minimum wire length and maximum
SPD performance. Preferred entry of the incoming power is
on the hinge side of the enclosure. This location offers the
best voltage protection ratings. Top and bottom entry is also
available. If the user chooses to wire the entry cable through
the top of the enclosure, the internally mounted terminal block
for the neutral (if equipped) and ground connections must
be moved to the bottom of the enclosure. See Installation
procedures for top entry on page 5. The three possible
power entry locations are identified on the enclosure with
a dimple located on the top, bottom, and hinge side of the
enclosure housing (see Figure 58).
Table 2. Suggested entry cable and conduit hub sizes
Power entry
into enclosure Maximum–minimum entry cable AWG Maximum trade size hub
Top 1/0–10 AWG 1½ inches
Hinge side 1/0–10 AWG 2 inches
Bottom 1/0–10 AWG 1½ inches
2. Lay out the four enclosure mounting holes using the enclosure
dimensions provided in Figure 58. Drill the appropriate holes
per the product dimensions.
3. Determine the correct metal conduit for phase wires using
Table 2andinstallontotheSPDenclosure.IfusingtheFormC
contacts, route Form C wires through a separate maximum
¾-inch trade size hub and conduit. a
4. Determine the hole location on the receiving electrical
enclosure and either remove the knock-out provided or drill
the appropriate size hole at that location.
5. Select the correct wiring diagram for the SPD Max you are
installing. Refer to the wiring diagrams in Figure 50–Figure 57.
6. Determine the wire gauge and length required to make the SPD
phase connections and cut the wires to the appropriate length.
(To maximize SPD performance, wire length should be as short
as possible.) Route the phase wires through the metal conduit.
ote:N Wires should not exceed the allowable bend radius according to NEC
and CEC during installation. Route all phase, ground, and neutral (where
applicable) wires through conduit. Route Form C wires (where applicable)
through a separate maximum ¾-inch trade size hub and conduit.a
7. Determine the wire length for the ground and neutral (where
applicable) wires and cut these wires as needed. Again, keep
these wires as short as possible to maximize SPD performance
and don’t exceed the bend radius of the wire during installation.
8. Standard with surge counter and Power Xpert®devices also
provide wiring for Form C relay contacts. This connection can be
used for remote monitoring of the SPD. The Form C contacts are
rated at 150 Vac at 0.46 A, 30 Vdc at 1 A.
ote:N When an SPD Max contains two SPD modules, the user can connect
their Form C wires to either SPD1 or SPD2. There is no need to wire to both
units as they are wired together through the SPD Status board and two
ribbon cables (see Figure 2). Follow all national, state, and local electrical
codes when making these connections.
a Utilization of Form C contacts is optional. Connection is not mandatory for the operation of the SPD.
Figure 2. Typical Form C wiring connections

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Figure 3. SPD Max with two SPDs and circuit breaker
Installation procedures for top entry
If bottom or side entry isn’t practical for the installation of the SPD
Max, top entry can be accomplished using the following steps.
1. Open the front door of the SPD Max by loosening, but not
removing, the seven latches that secure the door to the base of
the enclosure (see Figure 3).
2. To gain access to the wire termination compartment, the display
cable for a single brick, SPD1, must be unplugged. For Power
Xpert SPD applications, remove the retaining clip on the ribbon
cable connector by inserting a small flat blade screwdriver on
the side of the clip and prying it outward to release it from the
ribbon cable connector. Once the retainer is removed, unplug
the connector with a pair of long-nosed pliers (see Figure 5).
Then remove the Cat 5e cable.
3. If the SPD Max contains two SPDs, SPD1 and SPD2, the display
cable and two SPD status ribbon cables must be unplugged.
This is done by loosening the two cable hold-down bracket
screws—½ turn and sliding the bracket(s) up to gain access
to the ribbon cable connector(s). Using a pair of long-nosed
pliers, carefully unplug the display cable and SPD Status cable
connectors from the SPDs, if they are equipped (see Figure 3).
4. Remove the four Torx®screws holding down the hinged
deadfront panels. Swing open the hinged deadfront panels
to access the wiring compartments.
5. Remove the white neutral wire(s) from the neutral terminal block
and the SPD(s) and discard them (see Figure 4).
Figure 4. Standard with Surge Counter
feature package display
Display cable Lid latches Cable hold-down brackets
Lid latches
Lid latches
SPD status cables
SPD status

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Figure 5. Power Xpert SPD connector retaining clip
6. Unscrew the neutral and ground terminal blocks from the
enclosure base. Rotate the ground terminal block 180° and
mount the two terminal blocks in the mounting holes located
on the bottom left of the unit (see Figure 6).
Figure 6. Neutral and ground terminal block relocated for top
entry wire installation
7. Cut #10 AWG neutral wire(s) to fit from the relocated neutral
terminal block to the individual SPD(s), keeping the wires as
short as possible.
8. Attach a #10 AWG ring terminal to one end of the new neutral
wire(s) and a #10 AWG ferrule to the other end.
9. Connect the ring terminal end of the new neutral wire(s) to the
SPD neutral connection and the ferrule end of the wire to the
relocated neutral block.
10. Tighten the neutral terminal block screws with a torque of
50 in-lb.
11. Tighten either SPD1 or SPD2 neutral connection with a torque of
36 in-lb, which is molded into the SPD plastic enclosure.
12. Up to a 1½ NPT conduit punch can be used to access the top of
the enclosure. Use the dimple located on the enclosure wall to
center the hole. Install proper conduit hub, NEMA 4 or NEMA 4X.
13. Optional Form C wiring—If using a remote monitoring Form C
relay, locate the dimples on the top or bottom of the enclosure
for centering the cut-out hole for conduit installation. Maximum
conduit size of ¾ NPT for Form C wires.
14. Mount SPD Max unit in desired location as close as possible to
equipment to be protected. Feed wire sizes #10–1/0 AWG into
the unit and terminate them per wiring diagram located on the
inside enclosure lid or the instruction manual.
15. Optional Form C relay—Install remote monitoring Form C relay
wiring, if needed, into only one SPD. If two SPDs are available,
either SPD can be used, but it’s only necessary to connect the
Form C wires to one SPD device within the enclosure. For Power
Xpert SPD applications, secure Form C wires to phase wires
approximately one inch from where the phase wires exit the
SPD enclosure using a cable tie as shown in Figure 7.
16. Swing hinged deadfront panels closed and reinstall the four
Torx screws to secure the deadfront panels.
17. Reattach all ribbon cable connectors, connector retaining clips
on Power Xpert SPD, and slide cable hold-down brackets back
into place and tighten screws to 5 lb-in.
18. Close and secure the seven enclosure lid latches.
Figure 7. Form C wires secured using cable ties
Relocated
terminal
blocks

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Operating features
General
The Eaton SPD Max Series comes in three feature packages: basic,
standard with surge counter, and Power Xpert SPD. The operating
specifics of each feature package are described below.
The Eaton SPD Max Series requires no operator involvement other
than to monitor the display panel or the audible alarm (if equipped)
to determine status of the SPD(s).
After system power is applied, the SPD automatically begins
protecting downstream electrical equipment from voltage
transients and surges.
Some SPD Max Series units have a Form C relay contact that allows
for the remote indication of SPD status. Wiring of the Form C
contacts is not mandatory for the operation of the SPD Max
Series device.
Displays and indicators
All Eaton SPD Max Series units (basic, standard with surge counter,
and Power Xpert SPD) use a display panel to indicate system status.
The display panel is slightly different for each feature package.
Each display has both green and red light-emitting diodes (LEDs) to
indicate the protection status on each phase:
• Green indicates the phase is fully protected
• Red indicates a loss of protection
• Wye, split-phase and high-leg delta units have an additional set of
green/red LEDs to indicate status of neutral/ground protection
The Power Xpert SPD has LEDs that can be green, yellow, or red
depending on the protection level of the SPD.
• Green LEDs indicate the phase is fully protected
• Yellow LEDs indicate a partial loss of protection
• Red LEDs indicate a total loss of protection and the SPD should
be replaced
When an LED turns red, an audible alarm will also sound on units
equipped with an audible alarm.
Descriptions of the specific operating conditions displayed for each
Eaton SPD Max Series feature package are as follows.
Basic feature package
The Eaton SPD Max Series Basic feature display is shown in
Figure 8.
Figure 8. Basic Feature package display
The Basic feature package has the following features:
• Green LEDs: Illumination indicates the phase is fully protected,
and operating normally, with all protection active and available;
green LEDs also indicate neutral-to-ground protection on units
with a neutral wire; green LEDs do not indicate on/off status
of power
• Red LEDs: Illumination indicates a loss of protection, and that one
or more protective devices are now inactive and unavailable for
that phase; red LEDs also indicate neutral-to-ground protection
on units with a neutral wire; red LEDs do not indicate on/off
status of power

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Standard with Surge Counter feature package
The Eaton SPD Max Series Standard with Surge Counter feature
package display is shown in Figure 9.
Figure 9. Standard with Surge Counter feature
package display
The Standard with Surge Counter feature package has the
following features:
• All features of the Basic feature package
• One Form C relay contact rated maximum 150 Vac at 0.46 A,
30 Vdc at 1 A
• Normal operating conditions, NO = OPEN, NC = CLOSED
• Loss of protection on any phase or loss of power, NO = CLOSED,
NC = OPEN
• Audible alarm with alarm silence (RESET) pushbutton
• LCD screen that displays surge count
• RESET pushbutton to reset the surge counter to zero
Power Xpert SPD feature package
All features of the Standard with Surge Counter feature package
including advanced monitoring and communication.
• Display upgraded to a 20x4 character liquid crystal display (LCD)
• Power Xpert Gateway (PXG900) with firmware version 4.6.4 and
higher are Modbus®TCP supported and configurable with the
ability to receive email notifications; Modbus TCP/IP must be
enabled on the PX SPD prior to use
• LCD main menu options include:
• SPD status—Surge event logs
• Event logs—All events including phase protection percentage,
phase loss, alarm status, power on/off, and low-, medium-
and high-level surges
• Settings—Includes device setup, changing the password,
and the option of giving the device a unique name
• Identification—Information on the device
• One Form C relay contact rated at 150 Vac at 0.46 A, 30 Vdc at
1 A; Normal operating conditions, NO = OPEN, NC = CLOSED;
Loss of protection on any phase or loss of power, NO = CLOSED,
NC = OPEN
• Audible alarm with push any button to silence
• EMI/RFI filtering
• Remote monitoring via web UI, Modbus TCP/IP or BACnet/IP
protocols; Modbus, BACnet and HTTP are initially disabled for
cybersecurity purposes
• Phase surge event counters
• Time/date stamp event logs
• Green LEDs: Illumination indicates the phase is fully protected
(100%), and operating normally, with all protection active and
available; green LEDs also indicate neutral-to-ground protection
on units with a neutral wire; green LEDs do not indicate on/off
status of power
• Yellow LEDs: Illumination indicates a partial loss of protection
(>1% to 99%), and that one or more protective devices are now
inactive and unavailable for that phase
• Red LEDs: Illumination indicates a total loss of protection (0%),
and that one or more protective devices are now inactive and
unavailable for that phase; red LEDs do not indicate on/off status
of power
Figure 10. Power Xpert SPD display

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Power Xpert SPD local display overview
The Eaton Power Xpert SPD feature package includes a 20x4 LCD
module, which on power-up displays the device’s home screen that
includes the catalog number, device name (which is editable by the
user), time, and firmware version.
Figure 11. Power Xpert SPD home screen
To enter the main menu from the home screen, push the enter key.
The following selections will then appear on the screen. The less
than symbol “<” represents the cursor location and will appear to
the right of the selected menu category. Press the down arrow to
scroll down through the selections or press the up arrow to move
up. Press the ENTER button to select a menu item or press the
BACK button to return to the previous menu screen.
Figure 12. Power Xpert SPD main screen
Power Xpert SPD main menu selections
The main menu consists of four menu selections.
Power Xpert SPD status
Includes the following sub-menu selections:
Surge events—Contains a subset of menu selections that includes
events that occurred on each phase, the level of the surge event
(low, med, high) on each phase, the total number of surges on each
phase, and the total surges and their level (low, med, high).
Protection level—Percentage of surge protection remaining in the
device per phase.
Alarm status—Status of the alarm “Protected” or
“Active Alarm Replace SPD”.
Event log
Includes the following sub-menu selections:
All events—Up to 40 events that includes surges, power up, power
loss, protection reduced (%), protection loss, and alarm silence with
time and date stamps of when the event occurred are viewable to
the user.
Low-, med- and high-level surges—Up to the last 20 date
stamped events.
Settings
A valid user password must first be entered and confirmed before a
user can access the following selections:
Set date and time—Set the current time and date for accurate
date and time stamped events. (Automatically synced when
connected to a network.) Temperature variations and other factors
can affect accuracy. Also, if the unit has been without power for
an extended period of time, the date and time will have to be
re-entered.
Set device name—Name the device to distinguish it from
other devices on your network. Device name can be up to
20 alphanumeric characters.
Start display test—Cycles through the LED states and then turns
on and off the LCD pixels.
Change password—Changes the device password. Requires a
6-digit numeric password.
Clear surges and logs—Clears all surge counts and event logs.
Sensitivity setting—Increase or decrease the low surge sensitivity.
It is not recommended for the user to modify this setting without
first contacting Eaton customer support at 1-800-809-2772 or email
[email protected].
Communications—Configure Modbus TCP, Ethernet, and IP,
subnet mask, and gateway addresses. BACnet must be configured
through the web UI. See Appendix F for the Modbus register map.
See Appendix H for the BACnet register map.
Identification
This section contains information about the device itself. It includes
the following:
• Catalog number
• Style number
• Date code
• Firmware version
• PCB serial number
• Device name
• MAC address
• Customer support information
This information is necessary when contacting customer support
concerning the device.

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Power Xpert SPD user setup
General
The Eaton Power Xpert SPD (PX-SPD) can be set up using just
the local display or with a laptop or PC, Cat 5e cable, and a web
browser. Modbus, BACnet, and HTTP are initially disabled to provide
cybersecurity protection. Modbus can be enabled through the
LCD module or the web UI. BACnet and HTTP can only be enabled
through the web UI. The PX-SPD must be rebooted after enabling
Modbus or BACnet communications.
Setup using only the local display
Once the SPD has been powered up, the device’s home screen will
appear on the local display. See below. The home screen shows the
catalog number of the device, the device’s name, the time, and the
firmware version.
Figure 13. Power Xpert home screen
Setting up the date and time
To set the current date and time, press ENTER to go to the
main menu.
Figure 14. Power Xpert main menu
Now scroll down the menu to settings by pressing the down arrow.
The cursor “<” is located to the right of the menu category selection.
Position the cursor to the right of settings < by pressing the DOWN
button twice and then ENTER.
Figure 15. Move cursor to settings
Next, enter a 6-digit password by pressing the UP button to the
desired first number. If you go past the number, press the DOWN
button and then ENTER to go to the next digit. Repeat the process
until all 6 digits have been entered. After all 6 digits have been
entered, press ENTER to continue.
Figure 16. Password screen
Next, select the date and time category by pressing ENTER.
Figure 17. Select date and time
Next, press ENTER to edit the date and time, or the BACK button to
exit and return to the previous screen.

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Figure 18. Setting date and time
Press UP to enter the month and then ENTER to move to the date
selection. Press UP to enter the date and then ENTER. Next, press
UP to scroll to the current year. Press ENTER to move to hours and
repeat the process for minutes and seconds. Lastly, press ENTER
to save the settings and then return to the previous screen.
(Time will initially be displayed in UTC time on the web UI. This
can be changed through the web UI.)
Figure 19. Saving the date and time
Configuration of the user’s laptop to communicate to PX-SPD
Follow these steps to enter the IP and Subnet Address on the user’s
laptop or PC.
1. In Windows applications, navigate to Network and
Sharing Center.
2. Click Change Adapter Settings.
3. Left click on Ethernet and then right click to open the window
shown below. Then select Properties.
4. Click Internet Protocol Version 4 (TCP/IPv4).
5. Select Properties.
6. On the General tab, select Use the Following IP Address:
a. Enter 192.168.1.10 for the IP address.
b. Enter 255.255.255.0 for the subnet mask.
c. Enter 192.168.1.1 for default gateway.
7. Click OK and then exit out of all open windows.

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Power Xpert SPD network connection.
Plug one end of a Cat5e Ethernet cable into the SPD and the other
into a laptop or PC. The device comes from the factory with the
default IP address listed below but can also be set up for dynamic
IP (DHCP) or a user-defined static IP address.
Default IP address is: 192.168.1.254
Default user: admin
Default password: Admin*1
Open Google Chrome or Internet Explorer 11.x or higher and enter
the fixed IP address 192.168.1.254 and then ENTER.
This window will open.
Click Advanced.
Click “Proceed to…” near the bottom of the window.
The login screen shown below will open. Enter the default user
name and password shown above and then ENTER.
Figure 20. Power Xpert login screen
The change password window will open. Enter the default pass-
word and then enter a new 6-digit alphanumeric password and then
click OK. Save password in a secure location to access the Web UI.
If lost, contact Eaton’s Application Engineers, at 1-800-809-2772, or
email [email protected].

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Figure 21. Password screen
Then it will return to the overview screen.
Password security: The Power Xpert SPD is shipped with factory
default user authentication credentials to allow for initial installation
and configuration. However, factory default authentication
credentials are often well known, easily discoverable, and present
a significant security risk; therefore, the admin user name and
admin password should be changed at installation to increase
cybersecurity protection.
1. Limit access to the PX-SPD to reduce cybersecurity risk.
2. The maximum number of users that can be setup is six.
3. User names should be five characters in length or more.
4. Password expiration is configurable; the default is set to
90 days.
5. Up to three users can access the PX-SPD simultaneously.
Admin users assign a role to new users from one of four possible
roles under the User Management tab through the web UI.
Table 3. User role privileges
Role Description IP Addr Modbus TO User/Pass Factory Reset Reboot
Admin All privileges R/W R/W R/W R/W R/W
Engineer Product
configuration R/W R/W
Operator Read only R R
Viewer Read only R R
R—Read access
W—Write access
IP Addr—IP Address configuration
Modbus TO—Modbus timeout value
User/Pass—Username and password setup
PX-SPD enforces complex passwords and session time-out through
User Management tab in the web UI.
There are four levels of password complexity, defined as follows:
• Password complexity level—0
• It should be at least 6 characters long
• It should not match with user name, full name, or
existing password
• Password complexity level—1
• It should be at least 8 characters long
• It should not match with user name, full name, or
existing password
• It should contain at least 1 alphabetic and 1 numeric character
• Password complexity level—2
• It should be at least 12 characters long
• It should not match with user name, full name, or
existing password
• It should contain at least 1 alphabetic character,
1 numeric character, 1 special character, and 1 uppercase
alphabetic character
• Password complexity level—3
• It should be at least 16 characters long
• It should not match with user name, full name or
existing password
• It should contain at least 2 alphabetic characters,
1 numeric character, 2 special characters, and 1 uppercase
alphabetic character
Admin Users: It is mandatory to provide password complexity level
when creating a new user.
The change password window will open. Enter the default password
and then enter a new 6-digit alphanumeric password and then click
OK. Save password in a secure location to access the web UI. If lost,
contact Eaton’s application engineers at 1-800-809-2772 or email
[email protected].
Establishing a secure connection
After initial login, the user will notice that the address bar on
the web browser shows that the connection is not secure. See
example below.
To obtain a secure connection, click on the Network tab, and then
select Download Certificate.
Figure 22. Download certificate
Download the certificate file cert.cer and then open it.

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
The Certificate Information window will then open.
Select Install Certificate.
Figure 23. Install certificate
Next, the Certificate Import Wizard window will open. Select
Current User and then click Next.
Figure 24. Certificate import wizard
In the next window, select “Place all certificates in the following
store” and then click Browse. The Select Certificate Store window
will open. Select “Trusted Root Certification Authorities” from the
menu, click OK, and then select Next.
Figure 25. Certificate storage location
Then, in the Completing the Certificate Import Wizard window,
select Finish.
Figure 26. Finish certificate download

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
When the Security Warning window opens, select Yes.
Figure 27. Security warning window
If the import is successful, you will receive a pop-up window
notification as shown below.
Figure 28. Import successful notification
Log out of the device, close the browser, reopen the browser, and
then re-enter the device’s IP address using secure login beginning
with https:// followed by the device’s IP address. Once logged in,
the address on the toolbar should show the locked padlock symbol
similar to the one shown below.
Figure 29. Successful secure login
Upgrading firmware
To update the firmware in the Power Xpert SPD, go to
www.eaton.com/PXSPD and download the latest firmware
version to a laptop or PC. An Admin User role is required to
update firmware to the PX-SPD.
Connect a laptop or a PC directly to the Power Xpert SPD via an
Ethernet cable or log in to the PX-SPD over a network connection.
Once logged in, scroll to the left on the toolbar and select Firmware
from the menu.
Figure 30. Select the Firmware tab
When the Firmware window opens, select OPEN CODEPACK.
Figure 31. Select OPEN CODEPACK
A window will open to allow the user to browse their hard drive
to the place where they saved the downloaded firmware. Select
the *.xml file and click Open. The End-User License Agreement
window will appear. Check the “I agree to the terms of the License
Agreement” box and then click Accept. When the Firmware Update
window opens, click Select Processor. The Firmware/Code Pack
evaluation window will then open. Click the box to the left of
PX-SPD_MAIN_PROCESSOR and then OK. A status window will
open and show the status of the download.
Figure 32. Select PX-SPD_Main_Processor
Figure 33. Firmware Update complete
Once the download has been completed, the device will return to
the login screen.

16
Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Log in to the device and click on the General tab and verify the
SNTP server 1 has a green circle around it, as shown below. This
verifies the device has synced with the network and will provide
accurate time stamped events.
Figure 34. SNTP sync confirmed when circled in green
Viewing surge logs
To view surge logs, hover over the toolbar and then select Logs.
(Modbus must be enabled in order to view surge and general logs.)
Figure 35. Log screen
Next, select List of Logs in the upper left corner of the window.
Figure 36. Select List of Logs
A dropdown will open displaying the options available to the user.
Select the log of interest.
Figure 37. Logs that are available to view
Low, Medium and High Surge Logs display specific phase surges
that occurred in a particular surge category.
• General Log displays phase protection percentage, phase
protection loss, alarm silenced, power on/off
• Audit-Power Log displays when the device restarted after
a power loss
• Audit-Fw-Update Log displays code update history
• Audit-User Log displays when users logged in and out
of the device
Once in the log, a list of logging events and their time stamps are
displayed. The user has the option of scrolling down through the list
or exporting the logs to a *.csv file using the EXPORT LOG button in
the upper right corner of the screen. In addition, the user can clear
logs in that particular log if they choose to do so.
General settings
The user will be prompted before either of these actions. Click the X
in the top right of the window to cancel this action.
Figure 38. General settings
Syncing the internal clock.
Figure 39. Sync the internal clock

17
Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
To the right of Timezone, select the appropriate timezone from
the dropdown list. GMT-05:00 represents Eastern Standard Time,
GMT-06:00 represents Central Time, etc.; Date Format, with four
different date formats to choose from; and the Time Format.
Figure 40. Select time format
Device Actions has two options for the Admin user: Reboot or
Reset Device. Reboot is a soft reset; the microcontroller will power
down and power up. Reset is a hard reset that will reset the device
to factory defaults. Either action can only be conducted by an
Admin User.
Figure 41. Device actions
The user will be prompted before either of these actions. Click the X
in the top right of the window to cancel this action.
Figure 42. Reboot device alert
The Admin User can modify timeouts, number of concurrent
sessions, and the number of failed login attempts.
Figure 43. Modifying timeouts
In the Network window, the following options are listed.
Figure 44. Network tab options
The user can select the IP allocation method between three options
and the IP address is also displayed here. The IP allocation method
change does not take effect until the unit has been rebooted. The
reboot command is available under General tab, Device Actions.
(Do not select the Factory Reset command or the device will return
to the factory default value with a static IP address.)
IP Allocation Methods available:
• Statically Hardcoded (192.168.1.254) Factory default
• DHCP Allocated (Network assigned)
• Taken from NV (stored IP address)
ote:N The user must reboot the device after performing any of
these changes.

18
Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Communication setting changes require a reboot of the
microcontroller to enable it.
Figure 45. Method of IP allocation
IP configuration changes require a reboot of the device
To initiate a soft reset from the web UI, go to the General tab and
click on the down arrow across from Reboot or Reset Device as
shown below.
Figure 46. Click the down arrow
Figure 47. Select Reboot Device
Click OK to verify that you want to continue with this operation. The
LEDs on the display will turn off, then back on again to indicate that
this command has been implemented.
Figure 48. Confirm reboot
A pop-up window opens to confirm the reboot.
Figure 49. Click Reload
Modbus and BACnet access
The PX-SPD supports Modbus TCP and BACnet/IP using the
Ethernet port; both are initially disabled. Using Modbus commands,
the PX-SPD can be used to read real-time parameters, events and
logs from the connected SPD. You will need a Modbus TCP capable
application such as ModScan, which acts as the Modbus primary
and the SPD is the Modbus secondary. Refer to Appendix F Modbus
register map for details on available registers and their properties.
Refer to Appendix H for the BACnet register map.
Sensitivity setting
Attention: Eaton does not recommend that the customer modify the
sensitivity setting without first contacting Eaton Customer Support
at 1-800-809-2772 or email [email protected]. Increasing the
sensitivity setting will reduce the number of low-level surge counts.
How to reset the PX-SPD password
To reset the Power Xpert SPD password through the local
display, the user must first access the concealed menu. To gain
access to the concealed menu, return to the home screen, and
then press the following buttons in order within 5 seconds:
UP, UP, DOWN, DOWN, BACK, BACK, ENTER, ENTER
Follow the screen prompts to reset the password. When this
password reset command is activated, the local display and web UI
passwords are reset to their default values. The Power Xpert SPD
local display prompts the user for a 6-digit numeric password to be
entered before being able to enter the settings menu. The web UI
user name and password returns to default:
User name: admin
Password: Admin*1
End of life disposal
Before disposing of this device, go to Device Actions and select
Reset Device to clear logs of any data.

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Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Table 4. Viewable events
Web UI viewable logs LCD viewable logs
Event type
General
log
last 500
events
Low
surge log
last 2000
events
Medium
surge log
last 1500
events
High
level
surge log
last 1000
events
Audit
power
log
Audit fw
update
log Audit user log
All
events
last 40
events
Low
level
surges
last 20
events
Medium
level
surges
last 20
events
High level
surges
last 20
events
Phase A protection reduced to % nn
Phase B protection reduced to % n n
Phase C protection reduced to % n n
N-G protection reduced to % n n
Phase A protection loss n n
Phase B protection loss n n
Phase C protection loss n n
N-G protection loss n n
Audible alarm silenced n n
Power off/ power loss n n
Power on/ power restored n n
Phase A low, medium or high surge nnn nnnn
Phase B low, medium or high surge nnn nnnn
Phase C low, medium or high surge nnn nnnn
Device restart n
Firmware update time stamp n
User login & logout n
SPD display rotation
The SPD display can be rotated on the SPD Max enclosure, up to
360 degrees. This allows the user to position the display for the best
visibility regardless of the position in which the SPD is installed.
Rotations are at 90, 180, and 270 degrees. Reposition the SPD
display as follows:
1. Turn off power to the unit.
2. Remove the two Phillips head screws that hold the display.
3. Rotate the display to the desired position. Be careful not to
overstress the display ribbon cable.
4. Place the display back onto the SPD Max enclosure and carefully
align the display gasket to maintain the NEMA 4/4X rating. Again,
be careful not to overstress or crimp the ribbon cable.
5. Reinstall the two Phillips head screws. Tighten screws to
1.35 Nm (12 in-lb).
6. Restore power to the unit.
SPD status board (dual SPD applications only)
SPD Max Series devices with a S, U, W or Y suffix, SPMxxxxxxxxY,
contain two internally mounted surge devices and a dual SPD status
board. The SPD status board is internally mounted in the SPD Max
enclosure and is used to indicate which SPD in a dual SPD Max
Series device has been compromised or lost. To check the SPD
status board, open the SPD Max Series enclosure lid by loosening,
but not removing, the 7 screws that secure the lid to the base of
the enclosure. Carefully open the lid and secure it, if necessary, to
ensure it does not close prematurely. The status board has two red
LEDs; one LED will monitor SPD1 and the other will monitor SPD2.
SPD1 is identified as having the (gray) ribbon cable connected to the
front panel display.
When phase failures are absent, the two red LEDs will be off. If a
phase failure occurs on a SPD, the front panel display will show
which phase had a failure, and the SPD status board will illuminate
one of the two red LEDs to indicate which SPD had the failure and
needs to be replaced. For example: if a Phase C failure occurs on
SPD2, the green LED for Phase C on the front panel display turns off
and the corresponding red LED turns on. Additionally, the SPD2 red
LED on the SPD status board will illuminate.
If both SPDs exhibit a phase failure (same phase or different
phases), the red LEDs for SPD1 and SPD2 will turn on.

20
Instruction Booklet IB158002EN
Eective September 2023
EATON www.eaton.com
Installation instructions for
SPC Max Series surge protective device
Troubleshooting
Many SPD failures result from improper installation. Once the SPD
is installed properly, it is a highly reliable unit. The most common
reason for SPD failure is a temporary overvoltage (TOV) condition.
If the SPD does not function properly, first confirm that it is installed
properly. See Installation on page 3.
If the SPD malfunctions after it has been operating routinely, refer
to Table 5. This troubleshooting chart identifies possible causes
and solutions to the malfunction. Further assistance may be
obtained by calling Eaton’s Technical Resource Center (TRC)
and speaking to a surge protection application engineer at
1-800-809-2772 or email [email protected], including being
directed to the warranty process if applicable.
Table 5. Troubleshooting chart for Basic and Standard with Surge Counter feature packages
Condition Probable cause Solution
Front mounted display
Green LEDs ON (1 per phase) and one Green LED ON for
Neu/Gnd Protection Normal operation N/A
Audible Alarm OFF, Form C (NC) contact in the CLOSED state Normal operation N/A
Phase Green LED is OFF, same Phase Red LED is ON,
Audible Alarm is ON Phase protection compromised or lost Replace SPD a
Extended Temporary Overvoltage (TOV) Check electrical system for TOV sources, correct, replace SPD
Significant surge event Replace SPD a
Neu/Gnd Green LED is OFF, Neu/Gnd Red LED is ON,
Audible Alarm is ON (for models with Neutral connections) Neu/Gnd protection is compromised or lost Replace SPD a
Significant surge event Replace SPD a
All phase Green LEDs OFF, all phase RED LEDs ON,
Audible Alarm is ON All phase protection is compromised or lost Replace SPD a
SPD rated voltage is less than system voltage Replace SPD with correct voltage model a
Extended Temporary Overvoltage (TOV) Check electrical system for TOV sources, correct, replace SPD a
Significant surge event Replace SPD a
Red LEDs are ON, Audible Alarm is OFF Audible Alarm Silence button has been depressed and
Alarm is silenced Normal operation
If power is cycled and a fault condition still exists, the Audible
Alarm will reactivate
All Green and Red LEDs are OFF, LCD display is OFF SPD is not connected to a power source Check system voltage at SPD connection
Check SPD connections
One phase has neither a green or red LED lit Ribbon cable is not connected properly.
Ribbon cable is mis-aligned with connector Verify ribbon cable and connector are properly aligned and fully seated together
All phase LEDs are green, audible alarm is on Insufficient voltage to the power supply Replace SPD
Internal SPD status indicator
SPD Status: SPD1 and SPD2 LEDs off Normal Condition No Action
SPD Status: SPD1 red LED on Damage to SPD1 Replace SPD1
SPD Status: SPD2 red LED on Damage to SPD2 Replace SPD2
Red LED on the front panel, but both SPD Status red LEDs are off 10 pin ribbon cable(s) disconnected or installed wrong Check 10 pin ribbon cables to see if they are plugged in correctly
with the key oriented in the proper direction on top of each SPD
a If the device is equipped with two surge protective devices, open the enclosure and determine which SPD Status LED is illuminated.