Ecoer Smart IOT Gateway Operating instructions

1/5
02.2018
IOT Gateway
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
Installation Guide and Service Instructions for
Smart IOT Gateway

2/5
02.2018
IOT Gateway
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
1. Be sure to turn off power supply for outdoor unit prior to install the
IOT gateway.
2. Securely fasten the waterproof joint of the gateway to the reserved hole.
3. Plug the blue connector into CN11 (IOT) terminal on main control
board of outdoor unit.
■Installation Guide

3/5
02.2018
IOT Gateway
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
4. To keep the best LTE signal, choose one side that is further away from
the wall to hang up the IOT gateway. Using screw and belt to tighten
the gateway and secure the cable.
5. Power on the outdoor unit and check if the gateway is working
properly.
■Trouble shooting by LEDs Status
After the power supply for outdoor unit
is turned on, the LEDs on IOT Gateway
will indicate the working state.
LEDs
No. Color Indication content Description
1 Blue Gateway state Always OFF：Power off
Always ON：Booting
Blinking: Running
2 Red LTE connection Always OFF：LTE connected
Always ON：Booting
Blinking: LTE disconnected
3 Green Local connection Always OFF：Local link connected
Always ON：Booting
Blinking: Local link disconnected

4/5
02.2018
IOT Gateway
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
Check the display of No.1 LED
after power on for 15sec.
The gateway is powered off.
Check the connection cable
between gateway and main
control board of outdoor unit.
Always OFF
The gateway boots failed.
Use a new gateway instead.
Always ON
Check the display of No.2
LED in one minute.
Blinking
Confirm the LTE signal around the outdoor unit. Use
methods to enhance the signal if it does not work by
replacing a new gateway.
Blinking
Always OFF
Done
Always OFF
Replace a new gateway
and the problem never
occurs.
Blinking
Check the display of No.3
LED in one minute.
Replace the main board of
outdoor unit.
NoYes
Check by LEDs display
The normal working state of gateway should be No.1 LED is blinking
with other LEDs are off.

5/5
02.2018
IOT Gateway
Manufacturer reserves the right to change at any time for specifications or designs without notice and incurring obligations.
No
1.Error definition
G1: The continuous offline time of gateway is more than 15 minutes.
G2: The continuous offline time of gateway is more than 4 hours.
2.Possible causes
■Outdoor unit(ODU) is power off.
■Cable between gateway and ODU main control board is loose or open.
■Damaged gateway.
ODU power supply is turned on?
Turn on the power supply.
Connection cable is loose or
open?
Reconnect the cable.
Yes
Replace a new gateway.
Yes
No
G1/G2: The continuous offline time of gateway is too long.
G3: Local link is disconnected.
1.Error definition
G3: Local link is disconnected.
2.Possible causes
■Damaged gateway.
■Damaged ODU main control board.
Normal
No
Replace the gateway and the problem is
disappeared.
Replace the ODU main control board
Yes
※Note: The gateway error code is displayed on the Ecoer Smart Service App.
Error code Description
G1
The continuous offline
time of gateway is more than 15 minutes.
G2
The continuous offline
time of gateway is more than 4 hours.
G3
Local link
is disconnected.
■Error Code Lists for Gateway