EdgeStar IW400SS User manual

SAFETY PRECAUTIONS
Read all of the instructions before using this appliance. When using this appliance,
always exercise basic safety precautions, including the following:
•Do not plug this appliance into the power socket before set up is completed.
•Do not use if the power supply cord is damaged. If damaged, it must be replaced by a
qualified technician.
•Do not use this appliance with an extension cord or power strip. Please ensure that the
appliance is plugged directly into the electrical outlet.
•Do not run the power cord over carpeting or other heat insulators. Do not cover the
cord.
•Do not submerge in water.
•Do not cut or remove the third prong (the grounding prong) from the power cord.
•The cord should be secured behind the unit and should not be left exposed or dangling.
•Never pull the power cord to disconnect it from the outlet. Grasp the plug directly and
pull it from the outlet.
•Never lift or carry the unit by the power cord.
•Use extreme caution when using hot water dispenser. Do not let hot water touch
bare skin. Exercise caution and use reasonable supervision when appliance is
used near children.
•This unit is intended for indoor use only.
•For stable installation, make sure the cooler is placed on a flat, level, and solid surface.
•When positioning the Ice Maker with Water Dispenser, ensure that there is at least a 2”
clearance at the sides and at least 4” clearance at the back of the unit. This will allow for
adequate ventilation of heat from the back of the unit.
•Avoid subjecting the cooler to external heat sources or direct sunlight.
•Do not tip over the unit.
•The Ice Maker with Water Dispenser is an electrical appliance. To avoid injury or death
from electrical shock, do not operate the water dispenser with wet hands, while
standing on a wet surface, or while standing in water.
•Do not use any liquid other than water in the dispenser or to make ice.
•Always turn off the unit and unplug it when there is no water left in a bottle or when
changing a bottle. Turn it back on after a new bottle has been installed and purge
excess air from the water dispenser buttons.
•Unplug the unit before cleaning or making any repairs.
•Do not clean the unit with flammable fluids. The fumes can create a fire hazard or
explosion.
•Disconnect the unit when not in use.
•This appliance is designed for non-commercial use only.
•Performance may vary depending on operational conditions.
1

TABLE OF CONTENTS
IMPORTANT SAFETY INSTRUCTIONS……………………...….….……...…1
INTRODUCTIONS………………………………………………….…............…3
Welcome and thank you…………………………………………………….…3
For your reference……………………………………………………………...3
Need assistance………………………………………………………………...3
GETTING TO KNOW YOUR UNIT................................................................. .4 4
Unit outline…...……………………………………………….………………....4
Control panel…………………………………………………………………….5
Main functions……………………………………………………...……..…….5
Proper Location…………………………………………………………………5
SETTING UP YOUR UNIT……………………..………………………….…...6-7
Unpack the unit……………………………………………………………….…6
Clean your unit before first using…….………………………………………7
OPERATING YOUR UNIT………………..…………………………………….7-9
Prepare for use………………………….……………………………………….7
Hot Water Operation…………………………………………………………....8
Cold Water Operation…………………………………………………………..8
Ice-making Operation………………….……………………………………….8
C
CL LE EA AN NI IN NG G A AN ND D M MA AI IN NT TA AI IN NI IN NG G Y YO OU UR R U UN NI IT T …..….….……………………10
T
TR RO OU UB BL LE ES SH HO OO OT TI IN NG G G GU UI ID DE E…………...………..……………………….12-14
P PR RO OD DU UC CT T S SP PE EC CI IF FI IC CA AT TI IO ON NS S… …… …… …… …… …… ……
…… …. .. .… …… …… …… …… …… …… …. .. .… …. .… …. .. .1 15 5
LIMITED WARRANTY………………………………..……………………..16-17
2

Welcome and Thank You
Welcome and thank you for purchasing this EdgeStar IW400SS Ice Maker with Water
Dispenser. We are glad you choose us and we take pride in knowing that, like our products,
our customer service will be just as dependable. Once you complete the easy unit set up by
following this manual, your Ice Maker with water dispenser will provide you years of great
service.
Please save the original product packaging in case you need to safely transport this
appliance in the future.
For Your Reference…
Please write down the model and serial number here, as they are needed to obtain
service for your unit. The two numbers are on the label located on the back of your
unit. You may also want to staple your receipt to this manual. This will provide you
with a quick reference as these numbers will need to be obtained for possible service
under your warranty.
Model Number ______________
Serial Number _______________
Need Assistance?
To better serve you, we ask that you do the following before contacting our customer
service…
•Read this manual: it contains instructions to help you use and maintain your
appliance properly.
•If you received a damaged appliance: please immediately contact the dealer
that sold you the appliance.
•Read the troubleshooting section: in order to save you time and money we ask
you to check this section before calling customer service. This section will help you
solve common problems that might occur. If you do require service, our friendly and
efficient customer service representatives are available online via email at
[e-mail] or by telephone at 1-866-319-5473.
3

GETTING TO KNOW YOUR UNIT
Unit Outline
Handl e
Po we r Co r d
Dr ai n cap f or
hot t ank
Dr ai n cap f or
I ce di spenser
Oper at i on Panel
Ho t Wat er Faucet
Room Temp Wat er Faucet
Co l d Wat er Faucet
Dr i p Wat er Tr ay
Ice Get t i ng
Ent r ance Door
Top Cover
Smart Device for
Water Bottle
Co mpr essor , condenser ,
and f an motor inside.
Locat e on t he base
boar d.
Ice Get t i ng
Ent r ance
Door ( opened)
Ice-maki ng Box
I ce and wat er
separ at or
I ce St or i ng Pl at e
( Can be t aken out
f or cl eani ng. )
Ho t Wat er Faucet wi t h
Chi l dr en Saf t y Guar d 1
2
Oper at i on :
St ep 1: Tur n t he shaf t of chi l dr en
saf t y guar d count er - cl ockwi sel y.
Step 2: Push the turned shaft
i nsi de t owar ds.
4

Control panel
WARN
HOTCOLD ICE
POWER
War ni ng I ndi cat or
Ho t Wat er I ndi cat or Co l d Wat er I ndi cat or Ice-Maker I ndi cat or
Power Indicator
Ho t Wat er But t on Co l d Wat er But t on Ice-maker Button
●Hot Water Dispensing
●Cold Water Dispensing
●Room Temperature Water Dispensing
●Ice-making
Main functions
Proper Location
Position your Ice Maker with water dispenser in a location where there is proper air
Circulation and electrical connections.
•Keep the unit away from heat and direct sunlight if possible.
•This unit should not be exposed to rain.
•This unit should not be placed in a built-in or recessed area. It is designed to be
freestanding.
•The normal operation of the water dispenser depends on heat radiation from the
condenser. For the initial use, remove all packaging and allow at least 6” of room
around the freezer.
•The room temperature should not exceed 97F/36C
5

SETTING UP
YOUR UNIT
UNPACKING THE UNIT
1. When removing the package, do not turn the unit upside down, or lay it on its side.
a. Remove the strapping
b. Open the cartoon box.
c. Remove the Styrofoam packing from the box.
d. Pull the unit straight up from the box.
e. Remove the plastic bag.
Note: The refrigeration compressor has very sensitive mounts
inside of its welded shell in order to provide quiet running.
Improper handling may damage the compressor.
2. Clean the interior surface with a little bit of lukewarm
water and a soft cloth (See “Cleaning Your Unit Before U
section).
se”
3. The appliance must be positioned so that the plug is
accessible.
4. Fasten the drain cap tightly at the back of the unit before
you start to run the unit. During the shipping process, it may
have loosened.
Note: Do not plug the power cord into the power socket yet!
Read the instructions first.
This unit is for indoor use only.
Room temperature should not exceed 97°F
6

Cleaning Your Unit Before First Using
1. Remove the Ice scoop from ice-making cabinet.
2. Clean the outside of the unit with a mild detergent solution and warm water (this should
be done regularly).
3. To clean the water tanks inside the unit take a clean water bottle
and hold it upside down (over the smart device) and place it into
the smart device receptacle. After allowing the water to flow into
both tanks (the cold water tank and hot water tank). Open the
drain cap for the hot tank (Upper right hand side) and let all of the
water flow out, reinstall the drain cap and tighten it.
4. Clean the ice-making chamber with diluted detergent, warm
water and a soft cloth, then use the water to rinse the inside parts,
and drain out the water by unplugging the drain cap of the ice
dispenser on the lower left hand side of the back of unit. Reinstall the drain cap and
tighten it.
Before using
your unit, it is
strongly
recommended
you clean it
thoroughly.
5. If you are not going to use the unit for an extended period of time, open and drain both
water pans completely.
OPERATING YOUR UNIT
Prepare for Use
Improper use of the grounded plug can result in the risk of electrical shock. If the
power cord is damaged please contact customer service representatives online via
email at [e-mail] or by telephone at 1-866-319-5473.
1. Make sure that the unit is not plugged into the outlet.
2. Before placing drinkable water bottle on the unit, be sure that the drain caps on the
back are tightly fastened.
3. Hold the water bottle vertically and upside down (over the smart device) and place
the water bottle into the smart device receptacle. Slightly apply pressure to pierce
the bottle cap with the spigot. This unit accepts two, three or five gallon water
bottles with pierce-able sealed caps.
4. Push the water dispenser buttons to let the air out. When water starts to flow out,
release the water dispenser buttons.
5. Plug the unit into a grounded power outlet. Do not plug in the unit in until water
can flow out from all of the water faucets.
7

WARN
HOTCOLD ICE
POWER
War ni ng I ndi cat or
Ho t Wat er I ndi cat or
Power I ndi cat or
Ho t Wat er But t on
On the operation panel press the “HOT” button to start making hot water. The “HOT” green
LED will begin to blink. This indicates that the water is warming. Once the blinking has
stopped and the green LED is illuminated the hot water has reached the preset
temperature and is ready to be dispensed.
Note: After replacing a water bottle, it is necessary to reset the hot water button on the
operation panel.
Note: If you will not be using the hot water function. You can save electricity by turning it off
Hot Water Operation
Cold Water Operation
WARN
HOTCOLD ICE
POWER
War ni ng I ndi cat or
Co l d Wat er I ndi cat or
Power Indicator
Co l d Wat er But t on
On the operation panel press the “COLD” button to start making cold water, The “COLD”
green LED will begin to blink. This indicates that the water is chilling. Once the blinking has
stopped and the green LED is illuminated the cold water has reached the preset
temperature and is ready to be dispensed.
8

Ice-making Operation
WARN
HOTCOLD ICE
POWER
War ni ng I ndi cat or
Ice-Maker I ndi cat or
Power I ndi cat or
Ice-maker But t on
1. On the operation panel press the “ICE” button to begin the ice making cycle.
2. The “ICE” Green LED will begin to blink.
3. The ice making cycle lasts between 7 and 15 minutes, depending on the ambient
temperature of the surrounding room.
NOTE: While the ice-maker is on, the unit will verify the water level periodically. If there is
not enough water to make ice, the ice maker will stop automatically, and the Warning
indicator (“WARN”) will illuminate. If this occurs replace the empty water bottle with a new
one and repeat steps 1-5.
4. The ice maker will automatically stop working when the unit has detected that the
cabinet is full of ice. The “ICE” LED indicator will also change from blinking to illuminate,
notifying you that the process has ended.
5. Open the ice box entrance door and use the ice scoop supplied as an accessory to get
the ice from the unit.
Note: For the Icemaker to work the “COLD” Function should be on in addition to the “ICE”
button. If the “COLD” button on the operation panel has not been turned on, then you may
have to wait until the compressor turns on to chill the water to a temperature that the ice
maker can function.
9

CLEANING AND MAINTAINING YOUR UNIT
We recommend that you clean your unit every three months.
Warning: Unplug and drain your unit before cleaning it or performing maintenance!
zTo clean the outside enclosure of the unit, wipe down with a wet soft cloth with liquid
dish washing soap. Do not use steel brushes or aggressive detergents to clean the
unit.
zTo clean the hot and cold water dispenser system, first twist the bottle receptacle of the
non-spill system (smart device) counterclockwise and pull it up.
Smar t Devi ce
Smar t Cor e
Wat er separ at or
of t he col d t ank
Col d Tank
Take apart the non-spill system (smart device and smart core showed in above figure),
then wash it with dish washing fluid, rinse it and reassemble it. Empty both tanks (hot and
cold) by unplugging the drain cap of the hot tank at the back of the unit. Then clean the
inside parts of the water dispenser system. You may use a vinegar solution or a 2% citric
acid solution to remove mineral scaling caused by the water. Rinse well, and then open the
drain cap for the hot tank to remove the dirty water. Replace each part in its original location,
and securely fastening the drain cap. Finally re-install the bottle receptacle (smart device).
zTo clean the ice-making cabinet, remove the ice and water separator and ice storing
plate by unscrewing the screw according following figure.
10

I ce and Wat er
Se p a r a t o r
I ce St or i ng
Pl at e
Sc r e w
Wash the inside parts of ice-making cabinet with the dish washing fluid, thoroughly rinsing
it, and opening the drain cap for ice dispenser on the bottom left corner to remove the dirty
water. Securely re-fasten the drain cap. With dishwashing fluid, clean the ice and water
separator, and ice storing plate. Be sure to rinse them. After drying, re-install both of them
in their original positions.
11

PROBLEM CHECK PROBABLE CAUSE SOLUTION
Plug Not on the power outlet Plug it in
Circuit breaker
(house)
Tripped Check and reset
Main Fuse
(house)
Blown out Replace
The unit does
not turn on
Fuse on the
PCB board
Blown out Contact customer
service representatives
online via email at
[e-mail]
or by telephone at
1-866-319-5473
Hot water button
and hot water
LED indicator
Hot water function is not on Press the “HOT” button
on the operation panel
“HOT” water
LED light on
operation panel
The heater is warming up
the water
Wait till the “HOT” LED
light stops blinking and
is illuminated
Hot water
dispenser does
not work
Hot water
sensor
Malfunction Contact customer
service representatives
online via email at
[e-mail]
or by telephone at
1-866-319-5473
Cold water
button and cold
water LED
indicator
Cold water function is not
on
Press the “COLD”
button on the operation
panel
“COLD” water
LED light on
operation panel
The compressor is cooling
the water
Wait till the “COLD”
LED light stops blinking
and is illuminated
Air clearance
between the unit
and the wall
The ventilation space
around the apparatus unit
is not sufficient.
Refer to section titled
“Proper Location”
Water separator
in the cold tank
Malfunction Contact customer
service representatives
online via email at
[e-mail]
or by telephone at
1-866-319-5473
TROUBLESHOOTING GUIDE
12

Water bottle The temperature of water
supplied (in the bottle) is
too high. For example, if
the bottle was exposed to
direct sunlight for a long
time.
Store the water bottle
in a cool location
“ICE” LED
indicator
The icemaker requires the
cold water function to be
activated
Turn off the “ICE”
button on the operation
panel, or allow the
icemaker to finish ice
making cycle.
“ICE” and
“COLD”
indicator on the
control panel
Ice-making function is not
turned on.
Press the “ICE” button.
Cold water
function
Both Ice-making and cold
water function are running
at same time.
Wait till both LED lights
stop blinking and are
illuminated
Ice maker is not
working
Main power
supply
The voltage is not in the
correct range.
Switch off the power
and restart when the
power is normal.
The compressor
runs for 1 to 5
minutes and
stops.
Exhaust vent Exhaust vent blocked Remove foreign object
13

Clearance
around the unit
The condenser is not
well-ventilated.
Select a well-ventilated
place, and refer to
section titled “Proper
Location”
Condenser Too dirty Clean it- contact
customer service
representatives- online
via email at
[e-mail]
or by telephone at
1-866-319-5473
Cooling system The refrigerant has leaked. Contact customer
service
representatives- online
via email at
[e-mail]
or by telephone at
1-866-319-5473
Compressor and
its accessories
The controller is faulty (the
power indicator is not on).
Contact customer
service representatives
online via email at
[e-mail]
or by telephone at
1-866-319-5473
The compressor
does not run.
Water bottle There is no water. Replace with a new
bottle
“WARN”
indicator
illuminates and
buzzer sounds
Icemaker
cabinet in the ice
making chamber
The icemaker cabinet is
clogged by the ice or
mechanism
Stop the unit and wait
to let the clogged ice
melt.
Water dispenser
button
Water dispenser button is
obstructed
Check for obstructions
and remove them
Water leaks from
the dispenser
faucet(s) Water faucets A water faucet has been
damaged.
Contact customer
service
representatives- online
via email at
[e-mail]
or by telephone at
1-866-319-5473
14

Water bottle The bottle may have small
pin holes.
Change to a new
bottle.
Water is dripping
out of the unit
and onto the
floor.
Both water drain
caps on the
back
Cap(s) loose Tighten completely and
check that the stopper
inside the drain cap(s)
is/are not torn or
damaged
Floor The unit is not level. Refer to section titled
“Proper Location”
Unit is noisy
Clearance
around the unit
Contact with other
products.
Move it away from
other products and
refer to section titled
“Proper Location
PRODUCT SPECIFICATIONS
Model IW400SS
Power Supply 115V~,60Hz
Ice-making Capacity 26 Lb/24Hours* (Ice-making only)
Cold Water Capacity 1 Gallon
Hot Water Capacity 1.3 Gallons
Total Electrical Rating 7.8A **
Ice-making/Ice-harvest
Current
2.5A/3.5A **
Cold Water Current 2.5A
Heating Current 4.3A
Refrigerant and quantity R134a,3.9 ounces
Design pressure (High Side) 220psig
Design pressure (Low Side) 88psig
Net Weight 51 pounds
TEST CONDITIONS: (*): Water Temperature: 77°F, Room Ambient: 77°F.
(**): As UL standard requirement: 104°F Room Ambient
15

LIMITED WARRANTY
This EdgeStar product is warranted to be free from defective workmanship and
materials for the first year following the date of original purchase. Replacement parts
will be supplied free of charge for the first year following the date of original purchase.
Labor will be performed free of charge for the first 90 days following the date of original
purchase.
WHAT IS COVERED:
This warranty applies to the original purchaser only, and only covers defects in
workmanship experienced during operation of the product under normal service,
maintenance, and usage conditions. This warranty applies to the purchase and use of
this product in residential settings within the United States of America.
WHAT IS NOT COVERED:
The following limitations apply to the coverage of this warranty:
Optional accessories, attachments, and appearance items are excluded from warranty
coverage, as is shipping damage, and any damage caused by improper voltage or any
other misuse, including abnormal service, handling, or usage.
This warranty does not cover normal wear and tear on parts or replacement of parts
designed to be replaced, e.g. filters, etc.
This warranty does not cover service trips to deliver, pick-up, repair, or install the
product, or to instruct in proper usage of the product.
Damages or operating problems resulting from abuse, operation outside
environmental specifications, uses contrary to instructions provided in the owner’s
manual, accidents, vermin, fire, flood, improper installation, unauthorized service,
unauthorized installation or modification, or commercial use are excluded from
warranty coverage.
This warranty does not cover labor incurred 91 days or more after the date of original
purchase.
This warranty does not cover use of EdgeStar products in commercial settings.
DESCRIPTION OF WARRANTY SERVICE:
All defective product components covered by this warranty will be repaired or replaced,
at EdgeStar’s option, free of charge on a mail-in basis to EdgeStar’s authorized repair
facility during the first 90 days from the date of original purchase.
All defective product components covered by this warranty will be repaired or replaced,
at EdgeStar’s option, on a mail-in basis to EdgeStar’s authorized repair facility during
the time period beginning on the 91st day from the date of original purchase and ending
one year from the date of original purchase. During this time period, parts will be
supplied free of charge, but labor charges will apply.
All replacement parts and units will be new, re-manufactured, or refurbished.
All products and components replaced by EdgeStar under warranty service become
16

the property of EdgeStar.
OBTAINING WARRANTY SERVICE:
Contact EdgeStar for troubleshooting assistance and warranty service authorization at
1-866-319-5473. Please have your order receipt available to confirm the date of
purchase.
Once an EdgeStar authorized representative has confirmed that your product is
eligible for warranty service, the product must be returned to our EdgeStar repair
facility.
The purchaser is solely responsible for prepaying all shipping related costs to and from
the repair facility.
EdgeStar is not responsible for damage resulting from shipper mishandling or
improper packaging.
Do not return defective product to the place of purchase.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTY, EXPRESS OR IMPLIED,
INCLUDING WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED
WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE
EXPRESS WARRANTY PERIOD ABOVE. NEITHER THE MANUFACTURER NOR
ITS DISTRIBUTORS SHALL BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL,
INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY NATURE, INCLUDING
WITHOUT LIMITATION, LOST REVENUES OR PROFITS, OR ANY OTHER
DAMAGE WHETHER BASED IN CONTRACT, TORT, OR OTHERWISE. SOME
STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO
YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE
OTHER RIGHTS THAT VARY FROM STATE TO STATE.
17