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RETURNED MATERIAL AUTHORIZATION
Prior to returning any equipment to EdgeTech, a Returned
Material Authorization (RMA) number must be obtained.
The RMA will help identify returned equipment when it arrives at our receiving dock and enables tracking
of the equipment while at our facility. The material should be shipped to EdgeTech, 4 Little Brook Road,
West Wareham, MA 02576. Refer to the RMA number on all documents and correspondences.
All returned materials must be shipped prepaid. Freight collect shipments will not be accepted. EdgeTech
will pay freight charges on materials going back to the customer after they have been evaluated and/or
repaired. If the equipment is the property of EdgeTech, please insure for full value.
All shipments must be accompanied by three copies of your proforma invoice, with the value of the
material, and the reason for return. If the reason is for repair, it must be clearly stated in order to move
through customs quickly and without duties being charged. Whenever possible, please send copies of
original export shipping documents with the consignment.
If there is more than one item per consignment, a packing list must accompany the shipment, which can
be combined with the invoice if the contents of each carton are clearly numbered and identified.
CAUTION! Never attempt to ship a Portable Topside in its Storm CaseTM
alone. Although rugged, these cases are not intended to be used as
shipping containers and the delicate internal components could be
damaged. Shipping in this manner will void any warranties.
Note: All shipping charges shall be the responsibility of the customer,
unless the product is under warranty.
Foreign and Domestic Shipping Return Instructions
1. The items must be sent prepaid to EdgeTech – using a reputable company. Freight collect
shipments will not be accepted. Small items can be shipped prepaid directly to EdgeTech via
FedEx, DHL, UPS, Airborne, etc.
2. For your protection, all items should be fully insured. EdgeTech will not assume any responsibility
for damage to the shipment while in transit inbound or outbound.
3. Items within the warranty period must be sent prepaid to our door – using a reputable company.
EdgeTech will only pay for return shipping charges, if damage was not caused by misuse and the
product is within warranty.