Efficient Networks Macintosh Efficient Networks 5260 User manual

Part Number: 52609X02
Version 1.2
©2001 SBC Advanced Solutions, Inc. All rights reserved.
READ ME FIRST
Windows® 95/98/Me/2000
*DSL Equipment Installation Guide:
Efficient Networks® 5260
*Digital Subscriber Line
®

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 1
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Table of Contents
Follow Steps 1 through 8 to complete the DSL Equipment Installation
Step 1: Verify Your System Requirements and Documents 2
Step 2: Verify the Contents of Your DSL Equipment Kit 3
Step 3: Install a Telephone Filter on Every Telephone Line 4
Step 4: Choose Your Modem and Minimum Requirements Check 8
Step 5: Installing the Ethernet Hardware 13
DESKTOP Systems - Installing the Ethernet Adapter 14
LAPTOP Systems - Installing the Ethernet Adapter 16
Step 6: Install the Efficient Networks® DSL Modem 17
Step 7: Finish Configuring your System 19
Step 8: Follow Internet Service Provider Instructions 20
APPENDICES 21
Having Trouble? 22
Uninstalling/Reinstalling the Ethernet Adapter 23
Troubleshooting SBC Express 25
For Support:
•Review the troubleshooting in this guide on page 22
•Call your Internet Service Provider 'help desk' for further information on Internet Service
Provider connection, and registration.
IMPORTANT NOTE: This guide portrays the typical flow for the installation process.
Please follow the instructions, including running the SBC Express software BEFORE
installing any NIC cards or modems. Some computer or network configurations may cause
software windows to appear that are not depicted in this guide. Please read and follow the
instructions on those screens to continue the installation process.
Verify that you are installing your DSL equipment AFTER the “Service Completion Date”
given to you when you ordered your DSL Internet Service.
SBC Advanced Solutions, Inc. and affiliates have no responsibility for any personal injury
or property damage which may result from your installation of DSL Equipment as
discussed in this Guide. SBC Advanced Solutions, Inc. and its affiliates specifically
disclaim any liability for such injury or damage. By proceeding with this installation, you
assume all risk of personal injury or property damage. Please consult the documentation
provided by your PC vendor to identify any impacts to your warranty. SBC, SBC
EXPRESS and the SBC Logo are registered trademarks of SBC Communications, Inc.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 2
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 1: Verify Your System Requirements and Documents
This Installation Guide is for Windows® 95/98/2000/ME
users only.
The SBC Express software will ensure that you meet the following minimum requirements.
You will not be able to complete the installation without meeting these requirements.
•PC with a Pentium-class processor, CD-ROM Drive, 166 MHz, 25 Mb free disk space,
32 Mb RAM and any one of the following:
a) An available PCI slot (for desktop installations)*
b) An available PCMCIA slot (for laptop installations)
c) A built-in Ethernet port (consult your system’s documentation for details)
*Please note: many PC systems already have a Network Interface Card installed. The SBC
Express software will detect if you have a Network Interface Card installed. If your system
already has a card installed, you DO NOT need to install an additional one. If you have any
questions, please consult the information that came with your PC system.
Other items you may need during the installation process:
•Your system manufacturer Owner’s Manual.
•Documentation and/or software from your Internet Service Provider.
Call your Internet Service Provider if you have questions regarding System Requirements
or System Documentation.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 3
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 2: Verify the Contents of Your DSL Equipment Kit
Your DSL Equipment Kit Contains:
A: This Installation Guide and the SBC Express CD.
B: 1 Efficient Networks®5260 DSL Modem with Ethernet cable (connects to Adapter, below) and
power cable.
C: 1 Filter Pack containing: 5 in-line filters, 1 wall-mount filter, 1 two-way adapter, and 1 data cable.
D: 1 Ethernet Adapter for Desktop PC (if included in initial order)
--OR--
E: 1 Ethernet Adapter for Laptop PC (if included in initial order)
Note: Internet Software and/or instructions may be provided in this box or separately by your
Internet Service Provider.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 4
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 3: Install a Telephone Filter on Every Telephone Line
3-1 Set up the phone jack where your DSL modem will go.
1) Locate the phone
j
ack where you want
to connect your DSL
2) Insert the 2-way
adapter in the phone
j
ack
3) Connect a filter to
one side of the 2-way
adapter

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 5
©2001 SBC Advanced Solutions, Inc. All rights reserved.
5) Connect the data
cable that will go to
your DSL modem to
the unfiltered side of
the 2-way adapter
4) If you have a
phone, fax machine,
analog modem or
other phone device at
this location, connect
it to the filter
To the DSL mode
m
to be installed in
step 6.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 6
©2001 SBC Advanced Solutions, Inc. All rights reserved.
3-2 Install a filter on all other phones and phone devices.
Why do I need a filter on all my other phones and phone devices?
Converting your regular phone line into a high-speed Digital Subscriber Line (DSL) can
cause audible noise (high pitched tones and static) when you talk on the phone. You
need to install a filter on every telephone or device that shares the same phone number as
your DSL line to eliminate this noise.
Wall mount filter
Remember! Don’t install a filter on the data cable that you are
connecting to your DSL modem.
Fax machines
Answering machines Caller ID boxes
Other phones
Use the wall mount filter shown
Analog computer modems Wall mount phones
filter filter
filter
filter
filter

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 7
©2001 SBC Advanced Solutions, Inc. All rights reserved.
3-3 Other filters you may encounter in your DSL Equipment Kit.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 8
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 4: Choose Your Modem and Minimum Requirements Check
4-1 Insert the SBC Express CD into your CD-ROM drive. SBC Express should start
automatically. If not, select Run from the Windows Start menu. Type “D:\Launch.exe”.
(Substitute the appropriate letter of your CD-ROM drive for “D”.)
4-2 Select Efficient Networks 5260 and click Next.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 9
©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-3 SBC Express displays the Welcome screen. Click Next to proceed.
4-4 SBC Express displays the license agreement. If you agree to the terms, click Accept. If
you do not accept, installation cannot continue.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 10
©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-5 SBC Express now prompts you for your first and last name. Please type your first and last
name and then click Next to proceed. Do not enter Technician Name.
4-6 Enter your 10-digit phone number in the next screen. Click Next to proceed.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 11
©2001 SBC Advanced Solutions, Inc. All rights reserved.
4-7 SBC Express quickly checks your computer system to ensure that it meets the minimum
requirements for DSL service.
If your computer meets the minimum requirements, SBC Express
automatically proceeds to the next step. You should continue to
Step 6 on page 17.
If you shutdown your computer, leave the CD in the the CD-ROM
drive, and SBC Express will continue after you restart.
If your computer does not meet the minimum requirements, SBC Express displays a
message with details of the problem. Your computer must meet the minimum requirements
before you proceed.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 12
©2001 SBC Advanced Solutions, Inc. All rights reserved.
If your computer fails the minimum requirements check because it does not have a
Ethernet Adapter installed (see screen below), please go to Step 5 on page 13.
If your network card is incorrectly installed, SBC Express will help you fix it. See
Troubleshooting SBC Express on page 25 for help troubleshooting network card and minimum
requirement problems.
If you shutdown your computer, leave the CD in the the CD-ROM drive, and SBC Express
will continue after you restart.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 13
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 5: Installing the Ethernet hardware (if needed)
IMPORTANT NOTE: If your computer already has an Ethernet card installed, or you
ordered the NIC-less kit, and you passed the minimum requirements step in the SBC
Express Software, it is not necessary to install the Ethernet Adapter provided in this
equipment package. You may proceed directly to Step 6 on page 17. If not, you will need to
install the Ethernet Adapter provided, and this requires that you open your PC. Please consult
the documentation provided by your PC vendor to identify any impacts to your warranty.
If you shutdown your computer, leave the CD in the the CDROM
drive, and SBC Express will continue after you restart.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 14
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Installing the Ethernet Adapter
You should be at the following screen in the SBC Express Software:
•Follow steps 5-1 through 5-10 below for Desktop PC installations.
•For Laptops, skip to step 5-11.
DESKTOP Systems
5-1 Click Shutdown in SBC Express and then turn off all peripheral devices.
Remember to leave the SBC Express CD in the CD-ROM drive.
5-2 Unplug the power cord for your computer from the electrical outlet.
5-3 Open the case of your computer (review your computer manufacturer’s Owner’s Manual
for specific instructions).
5-4 Touch the computer chassis (metal frame) before touching the Ethernet Adapter. This
helps to protect the Ethernet Adapter from static electricity.
5-5 Locate an available PCI slot (usually white in color). You may use any available PCI
slot. Make sure you are looking downwards on the PCI slot. You may need to turn the
computer on its side to accomplish this (review your computer manufacturer’s Owner’s
Manual for specific instructions).

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 15
©2001 SBC Advanced Solutions, Inc. All rights reserved.
5-6 Remove the metal PCI slot cover from the unused PCI slot, and retain the screw.
PCI Slot
Re move P CI s lot
cover
5-7 Carefully insert the Ethernet Adapter into any empty PCI slot. Make sure the card is
completely seated by pressing firmly.
5-8 Verify that the end bracket is flush against the chassis. Make sure the gold connectors
along the base of the Ethernet Adapter are completely and evenly inserted into the PCI
slot.
5-9 Fasten the card into the computer chassis with the screw you set aside earlier.
5-10 Replace the computer cover. Plug the power cord back into the electrical outlet and turn
on your PC, making sure the SBC Express CD is in the CD-ROM drive. Proceed to step
5-15.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 16
©2001 SBC Advanced Solutions, Inc. All rights reserved.
LAPTOP Systems- Installing the Ethernet Adapter
5-11 Click Shutdown in SBC Express and then turn off all peripheral devices.
Remember to leave the SBC Express CD in the CD-ROM drive.
5-12 Insert the Ethernet PC Card into your computer’s PCMCIA Type II or Type III slot.
5-13 Carefully push the Media Access Module (MAM) into the socket on the PC Card until the
locking tabs click into place.
5-14 Power up your laptop and make sure the SBC Express CD is still in the CD-ROM drive.
All Systems- Installing the Ethernet Software
5-15 Windows automatically installs the software needed to support the Ethernet Adapter from
the SBC Express CD. This software installation may take several minutes.
Windows 2000 users may be prompted with the following screen. Click Yes.
After the software is installed, you may be prompted to reboot your computer. Be
sure to leave the SBC Express CD in the CD-ROM.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 17
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 6: Install the Efficient Networks® DSL Modem
Your computer should be turned on. Your modem should be turned OFF.
You should be at the following screen in the SBC Express Software. Only click Next AFTER
modem is setup.
6-1 Consult the following diagram.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 18
©2001 SBC Advanced Solutions, Inc. All rights reserved.
6-2 Plug the power cable into the DSL modem and an electrical outlet.
6-3 Connect the data cable to your telephone jack and your DSL modem. There should NOT
be a filter between the data cable and the wall jack.
6-4 Connect the Ethernet cable to the Ethernet Port or the built –in Ethernet Port on the back
of your PC and to the Ethernet Port on the back of your DSL modem.
6-5 Turn the DSL Modem power switch ON.
6-6 The Sys, ATM, Enet and DSL lights should all turn solid green within two minutes.
•If the Sys or ATM light does not turn solid green, check your power cable. Are you
connected to a live electrical outlet? Are connections secured? Is the modem turned on?
•If the Enet light does not turn solid green, check your Ethernet connections. Are they
secure? Is the PC turned on?
•If the DSL light does not turn solid green:
•Verify that there is NO in-line filter on the data cable from your DSL modem to
the telephone jack.
•Try another telephone jack in your home.
•Turn off the modem, reboot the computer and then turn the modem back on.
•Verify that you are installing your DSL equipment AFTER the “Service
Completion Date” given to you when you ordered your DSL Internet Service.
•If none of these steps cause the DSL light to turn green, please call your Internet
Service Provider 'help desk'.
6-7 Proceed to Step 7 by clicking Next on the DSL Modem Setup screen.

Installation Guide for Customer Self-Install: Efficient Networks® 5260, Windows 95/98Me/2000 Page 19
©2001 SBC Advanced Solutions, Inc. All rights reserved.
Step 7: Finish Configuring Your System
7-1 SBC Express modifies registry settings to optimize your network settings for your DSL
connection. If you do not want these settings, clear the check box. Click Next to proceed.
7-2 SBC Express will detect if you have File and Print Sharing enabled on your computer. If
you do not want to disable these settings, clear the check box. Click Next to proceed.